12 jobs in Rithum

Rithum, a leaders in e-commerce commerce network, seeks a Project Manager to lead client-facing implementations from kickoff to delivery. You will partner with clients, technology partners, and internal teams to ensure on-time, high-quality delivery, translating complex technical details into clear plans and milestones.

Ideal candidates bring 2+ years in client-facing SaaS roles, strong English, and experience with AI tools for project updates, plus solid Excel and documentation skills.

#J-18808-Ljbffr

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e‑commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Senior Account Executive in our EMEA region, you are responsible for developing relationships and closing new business opportunities with online brands and retailers with a focus on the EMEA Region. You are responsible for driving revenue within our Core Business clients by managing the sales process from start to finish including prospecting, identifying and establishing relationships with key decision makers, product demonstrations, contract negotiations, and closure of deals. As a Senior Account executive, you take a truly strategic, consultative sales approach with a hunter mentality partnering closely with the Sales Manager and Sales Director to ensure revenue forecasts and client acquisition targets are met or exceeded quarterly.

Responsibilities

• Drive sales, expand the client base, and generate new revenue from new leads and existing clients;
• Build a self‑sourced pipeline to improve the book of business constantly. Build and maintain strong relationships with prospects;
• Lead in‑person client presentations including qualifying discovery sessions, product demonstrations, and proposals;
• Engage with prospects to understand their unique and specific "pain points" and produce compelling business cases to meet their needs, while delivering factual and insightful feedback to marketing, product, and client success teams;
• Leverage Salesforce data to construct, forecast, and manage your own sales activity and drive pipeline to meet revenue targets and company goals;
• Collaborate with internal product teams and provide feedback from the frontline of the business to help shape future product developments;
• Work closely with your manager to provide input on the growth of the business and align revenue strategies with overall company objectives;
• Learn and put into practice all areas of the Rithum selling methodology;
• Consistently meet quota expectations and qualified opportunity generation.

Qualifications

Minimum Qualifications

• 3+ years of SaaS or technology sales experience in a closing role, selling to key accounts ($50M–$1B+ in revenue).
• Proven success managing 3+ month sales cycles, including procurement, legal, and compliance processes.
• Documented history of closing $50K+ ACV deals, including multi‑year contracts.
• Consistent quota attainment (100%+ for 4+ consecutive quarters) in a competitive, metrics‑driven environment.
• Demonstrated ability to build pipeline through self-generated outbound prospecting, with measurable activity standards (e.g., 40–60+ daily touchpoints, 10+ qualified meetings per month).
• Strong hunter mindset, with resilience and persistence in competitive environments and accountability for pipeline creation.
• Mastery of structured sales methodologies (e.g., MEDDIC, Challenger, SPIN, Miller Heiman, Solution Selling) with evidence of pipeline progression and forecast accuracy.
• Proven ability to sell complex platforms or solution offerings in multi‑stakeholder environments.
• Experience engaging C‑suite and senior executive stakeholders to build consensus and close complex new‑logo deals as well as expansions.
• Strong deal strategy and negotiation skills, including pricing, ROI justification, and defending business cases with executives.
• Ability to manage 10+ concurrent opportunities while balancing prospecting, deal progression, and strategic follow‑up.
• Exceptional executive communication and presence, including clear, persuasive verbal and written communication.
• Disciplined use of CRM and sales tools (Salesforce preferred) and sales engagement platforms (e.g., Outreach, SalesLoft, HubSpot, LinkedIn Navigator, ZoomInfo) for pipeline, activity, and conversion tracking.
• Proven ability to collaborate cross-functionally with Marketing, Product, Client Success, and Solutions Engineering to close new business.

Preferred Qualifications

• Bachelor’s degree or equivalent in Business, Marketing, Communications, or related field.
• Experience selling into commerce, retail technology, marketplaces, or digital ecosystem platforms.
• Experience selling into multi‑division or decentralized buying environments.
• Familiarity with partner‑ or channel‑influenced sales motions.
• Experience positioning data‑driven or AI‑powered solutions.

Travel Required

Up to 50%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk‑takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work‑life balance through remote‑first working conditions, generous time off, and wellness days.
• Receive industry‑competitive compensation and total rewards benefits.

Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan
• Life insurance & disability benefits
• Pension plan with 4% Company match
• Competitive time off package with 25 Days of PTO, 8 Company‑paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
• £45/month Remote work stipend for internet
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
• Charitable contribution match per team member

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

#J-18808-Ljbffr

Rithum in the United Kingdom is seeking a Demand Generation Manager who will be responsible for planning, executing, and optimizing integrated demand generation programs. You will work closely with teams across Product Marketing, Growth Marketing, and Sales to drive engagement and revenue growth.

The ideal candidate should have 5+ years of B2B demand generation experience, a strong grasp of marketing channels, and the ability to utilize AI-enabled insights to improve performance. Benefits include enhanced medical insurance, life insurance, and a competitive time off package.

#J-18808-Ljbffr

Rithum is seeking a Senior Account Executive in the EMEA region to drive new business opportunities with online brands and retailers. This role focuses on managing the sales process from prospecting to contract closure within our Core Business clients.

The ideal candidate has over 3 years of SaaS sales experience, proven success in managing lengthy sales cycles, and a strong hunter mindset. You'll collaborate closely with the Sales Manager and Director to achieve revenue targets.

#J-18808-Ljbffr

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
**Overview**
As a Senior Account Executive in our EMEA region, you are responsible for developing relationships and closing new business opportunities with online brands and retailers with a focus on the EMEA Region. You are responsible for driving revenue within our Core Business clients by managing the sales process from start to finish including prospecting, identifying and establishing relationships with key decision makers, product demonstrations, contract negotiations, and closure of deals. As a Senior Account executive, you take a truly strategic, consultative sales approach with a hunter mentality partnering closely with the Sales Manager and Sales Director to ensure revenue forecasts and client acquisition targets are met or exceeded quarterly.
**Responsibilities**
+ Drive sales, expand the client base, and generate new revenue from new leads and existing clients;
+ Build a self-sourced pipeline to improve the book of business constantly. Build and maintain strong relationships with prospects;
+ Lead in-person client presentations including qualifying discovery sessions, product demonstrations, and proposals;
+ Engage with prospects to understand their unique and specific "pain points" and produce compelling business cases to meet their needs, while delivering factual and insightful feedback to marketing, product, and client success teams;
+ Leverage Salesforce data to construct, forecast, and manage your own sales activity and drive pipeline to meet revenue targets and company goals;
+ Collaborate with internal product teams and provide feedback from the frontline of the business to help shape future product developments;
+ Work closely with your manager to provide input on the growth of the business and align revenue strategies with overall company objectives.
+ Learn and put into practice all areas of the Rithum selling methodology
+ Consistently meet quota expectations and qualified opportunity generation
**Qualifications**
Minimum Qualifications
+ 3+ years of SaaS or technology sales experience in a closing role, selling to key accounts ($50M-$1B+ in revenue).
+ Proven success managing 3+ month sales cycles, including procurement, legal, and compliance processes.
+ Documented history of closing $50K+ ACV deals, including multi-year contracts.
+ Consistent quota attainment (100%+ for 4+ consecutive quarters) in a competitive, metrics-driven environment.
+ Demonstrated ability to build pipeline through self-generated outbound prospecting, with measurable activity standards (e.g., 40-60+ daily touchpoints, 10+ qualified meetings per month).
+ Strong hunter mindset, with resilience and persistence in competitive environments and accountability for pipeline creation.
+ Mastery of structured sales methodologies (e.g., MEDDIC, Challenger, SPIN, Miller Heiman, Solution Selling) with evidence of pipeline progression and forecast accuracy.
+ Proven ability to sell complex platforms or solution offerings in multi-stakeholder environments.
+ Experience engaging C-suite and senior executive stakeholders to build consensus and close complex new-logo deals as well as expansions.
+ Strong deal strategy and negotiation skills, including pricing, ROI justification, and defending business cases with executives.
+ Ability to manage 10+ concurrent opportunities while balancing prospecting, deal progression, and strategic follow-up.
+ Exceptional executive communication and presence, including clear, persuasive verbal and written communication.
+ Disciplined use of CRM and sales tools (Salesforce preferred) and sales engagement platforms (e.g., Outreach, Salesloft, HubSpot, LinkedIn Navigator, ZoomInfo) for pipeline, activity, and conversion tracking.
+ Proven ability to collaborate cross-functionally with Marketing, Product, Client Success, and Solutions Engineering to close new business.
Preferred Qualifications
+ Bachelor's degree or equivalent in Business, Marketing, Communications, or related field.
+ Experience selling into commerce, retail technology, marketplaces, or digital ecosystem platforms.
+ Experience selling into multi-division or decentralized buying environments.
+ Familiarity with partner- or channel-influenced sales motions.
+ Experience positioning data-driven or AI-powered solutions.
**Travel Required**
Up to 50%
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.
**Benefits**
+ Enhanced Private Medical Insurance and a Health Cash Back Plan
+ Life insurance & disability benefits
+ Pension plan with 4% Company match
+ Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
+ £45/month Remote work stipend for internet
+ Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
+ Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
+ Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form ( . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
**Overview**
As an AI-first organization, Rithum expects employees across all roles to leverage AI and technology to improve efficiency, streamline workflows, and create scalable ways of working.
As a Senior Strategy and Insights Analyst, you own the commercial intelligence that powers how our Sales organisation targets, prioritises, and wins. You are the analytical engine behind our Ideal Client Profile, our account and contact strategy, and our understanding of what separates the clients we win from the ones we lose. You translate market, account, and buying committee signals into clear recommendations that shape where AEs spend their time and how Marketing and Sales build pipeline.
As a member of the Sales Strategy & GTM team within Global Revenue Operations, you partner closely with Sales leadership, Marketing, and Enablement to refine ICP, design account prioritisation frameworks, and govern our enrichment and data strategy. You bring rigour to questions that today are answered by intuition: who should we be selling to, who should we be talking to inside those accounts, and why are we winning or losing? Your work translates directly into sharper targeting, higher conversion, and a more disciplined commercial motion.
**Responsibilities**
+ ICP Definition & Refinement
+ Own the ongoing definition, validation, and refresh of the Ideal Client Profile across new business and expansion motions
+ Build and maintain account-level scoring models combining firmographic, technographic, behavioural, and intent signals
+ Refresh ICP on a defined cadence as market dynamics, win/loss patterns, and product mix evolve
+ Account & Contact Strategy
+ Design account tiering and prioritisation frameworks to concentrate AE effort on the highest-propensity opportunities
+ Conduct whitespace, TAM/SAM, and segment penetration analysis globally to surface under-served opportunities
+ Provide analytical inputs into territory design, named-account selection, and annual planning
+ Build target-list recommendations in partnership with sales leadership and Marketing
+ Map buying committees on won and lost deals to identify which personas drive successful outcomes
+ Analyse persona coverage across target accounts; surface contact gaps for Account Executive action
+ Define the personas, titles, and seniority profiles that correlate with deal velocity and win rate
+ Align Sales and Marketing outreach motions with proven buying committee patterns
+ Data Enrichment Strategy & Governance
+ Define account and contact data quality standards in Salesforce,
+ Evaluate, recommend, and manage the enrichment vendor strategy (e.g. ZoomInfo, Lusha)
+ Design the enrichment logic: what data we acquire, on which accounts, at which trigger points
+ Market & Segment Intelligence
+ Track market trends, competitor moves, and external signals relevant to ICP and segment strategy
+ Provide intelligence inputs into annual planning, QBR preparation, and board-level narratives
+ Identify emerging segments, verticals, or geos that warrant strategic investment focus
+ Cross-functional Partnership
+ Operate as the strategic thought partner to Sales leadership on targeting, prioritisation, and segment strategy
+ Partner with Marketing on ICP-aligned campaigns, ABM, and persona-led positioning
+ Work with Sales Enablement to align persona-specific content with buying committee intelligence
+ Contribute underlying intelligence and narrative inputs to QBR and Board preparation
**Qualifications**
Minimum Qualifications
+ 3+ years of experience in revenue operations, sales strategy, commercial analytics, market research, or an equivalent analytical role
+ Experience manipulating large amounts of data in Excel, experience in SQL or other relational databases a plus.
+ Experience with Salesforce or equivalent and a willingness to learn new technology systems.
+ Able to operate independently with little to no supervision, a self - starter with a high level of motivation to go above and beyond.
+ Strong written and verbal communication; able to translate analysis into a clear narrative for senior stakeholders
+ Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation
Preferred Qualifications
+ Bachelor's or advanced degree in a related field or discipline
+ Prior experience in B2B SaaS, e-commerce, or marketplace businesses a plus
+ Experience with using data visualisation tools to manipulate data and generate insights (Tableau, Salesforce, PowerBI)
+ Experience designing or refining ICP, account scoring, or segmentation frameworks
+ Experience with data enrichment vendors (e.g. ZoomInfo, Lusha, 6Sense) and contact data strategy
+ Ability to translate complex findings in a structured and clear manner to non-technical audiences
+ Passion for utilising insights and data storytelling to drive business decisions at all levels of the organisation
**Travel Required**
Up to 10%
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.
**Benefits**
+ Enhanced Private Medical Insurance and a Health Cash Back Plan
+ Life insurance & disability benefits
+ Pension plan with 4% Company match
+ Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
+ £45/month Remote work stipend for internet
+ Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
+ Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
+ Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form ( . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
**Overview**
Rithum is an AI-first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create scalable patterns that improve execution and business outcomes.
As the **Demand Generation Manager,** you are responsible for planning, executing, and optimizing integrated demand generation programs that drive awareness, engagement, pipeline creation, and revenue growth. Working closely with Product Marketing, Growth Marketing, Sales, Revenue Operations, and regional marketing teams, you translate strategic priorities into scalable campaigns and programs that engage target audiences throughout the buyer journey. Success in this role requires strong demand generation expertise, analytical rigor, cross-functional collaboration, and the ability to leverage AI-enabled insights and technologies to improve marketing performance and business outcomes.
**Responsibilities**
Demand Generation Planning & Execution
+ Develop and execute integrated demand generation programs across digital, paid media, content, webinars, events, lifecycle marketing, and account-based marketing initiatives.
+ Translate business objectives, campaign priorities, and go-to-market strategies into measurable demand generation plans.
+ Partner with Product Marketing, Growth Marketing, and Sales teams to align campaign messaging, audience targeting, and program execution.
+ Support audience segmentation, account targeting, buying-group engagement, and campaign planning activities.
+ Manage campaign timelines, deliverables, and stakeholder communications to ensure effective execution.
Campaign Performance & Optimization
+ Monitor campaign, engagement, pipeline, and revenue performance to identify optimization opportunities.
+ Analyze campaign data and performance trends to improve targeting, conversion rates, and marketing effectiveness.
+ Partner with Marketing Operations and Revenue Operations to support attribution, reporting, campaign measurement, and 6sense strategy.
+ Develop performance reports, dashboards, and recommendations for marketing stakeholders and leadership.
+ Apply testing methodologies and continuous optimization practices to improve program outcomes.
Cross-Functional Collaboration
+ Partner with Product Marketing, Sales, Partner Marketing, Revenue Operations, Marketing Operations, and regional marketing teams to support integrated campaign execution.
+ Collaborate across teams to ensure consistent audience engagement, campaign alignment, and pipeline generation efforts.
+ Support campaign planning processes, operational workflows, and best practices that improve marketing effectiveness.
+ Share insights and recommendations that help inform future campaign strategies and investment decisions.
+ Work closely with external brand & advertising agencies to help develop strategies and content
Innovation & Operational Excellence
+ Leverage AI-enabled tools, automation, and data-driven insights to improve campaign performance and operational efficiency.
+ Identify opportunities to streamline campaign execution, reporting, and marketing workflows.
+ Support ongoing improvements to demand generation processes, technologies, and measurement practices.
+ Champion experimentation, continuous learning, and demand generation best practices across the marketing organization.
**Qualifications**
Minimum Qualifications
+ 5+ years of experience in B2B demand generation, integrated marketing, growth marketing, digital marketing, or related fields.
+ Demonstrated success executing demand generation programs that drive engagement, pipeline growth, and business results.
+ Strong understanding of audience segmentation, campaign planning, marketing channels, and demand generation best practices.
+ Experience analyzing campaign performance and using data to drive optimization decisions.
+ Experience partnering cross-functionally with Sales, Product Marketing, Revenue Operations, and Marketing Operations teams.
+ Strong project management, communication, and stakeholder management skills.
+ Experience leveraging AI-enabled tools and insights to improve marketing effectiveness and operational efficiency.
Preferred Qualifications
+ 8+ years of B2B demand generation, integrated marketing, growth marketing, or related experience.
+ Bachelor's degree in Marketing, Business, Communications, or related field.
+ Experience supporting global or multi-region marketing organizations.
+ Experience with account-based marketing strategies and platforms, including 6sense.
+ Experience with Marketo, Salesforce, and modern demand generation technologies.
+ Familiarity with marketing attribution, funnel analytics, and pipeline reporting.
+ Familiarity with Asana
**Travel Required**
Up to 10%
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.
**Benefits**
+ Enhanced Private Medical Insurance and a Health Cash Back Plan
+ Life insurance & disability benefits
+ Pension plan with 4% Company match
+ Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
+ £45/month Remote work stipend for internet
+ Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
+ Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
+ Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form ( . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
**Overview**
As a **Technical Account Manager (TAM)** , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.
**Responsibilities**
+ Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
+ Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
+ Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
+ Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
+ Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum's solutions.
+ Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
+ Bridge communication between client technical teams and Rithum's internal teams to ensure mutual understanding and streamlined execution.
+ Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
+ Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
**Qualifications**
Minimum Qualifications
+ 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
+ Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
+ Strong proficiency using Excel
+ Foundational understanding of channel requirements, data mapping, and feed architecture.
+ Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
+ Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.
+ Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
+ Excellent problem-solving skills, with a focus on root cause analysis and resolution.
+ Strong verbal and written communication skills.
Preferred Qualifications
+ Bachelor's degree in business, engineering, computer science or related technical field.
+ 3+ years in technical account management, solution engineering, or implementation roles.
+ eCommerce or product data platform experience.
+ Experience working in cross-functional teams and navigating complex stakeholder environments.
+ Familiarity with SaaS deployment models and scalable system design.
+ Experience working with enterprise or strategic clients in eCommerce or retail technology.
**Travel Required**
Up to 10%
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.
**Benefits**
+ Enhanced Private Medical Insurance and a Health Cash Back Plan
+ Life insurance & disability benefits
+ Pension plan with 4% Company match
+ Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
+ £45/month Remote work stipend for internet
+ Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
+ Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
+ Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form ( . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
**Overview**
As a **Senior Client Success Manager** , you will serve as the primary relationship owne **r** for a portfolio of **strategic accounts.** You will act as the strategic point of contact throughout the client journey-leading onboarding, driving business outcomes, conducting business reviews, preparing for renewals, and identifying growth opportunities. Your goal is to ensure each client achieves measurable success with Rithum, while building strong partnerships that drive satisfaction, retention, and long-term value. This role requires strong communication, executive presence, commercial acumen, and cross-functional collaboration with Sales, Legal, Product, and Support to deliver results for our clients and for Rithum. As a senior team member, you will also coach and mentor less experienced Client Success Managers, helping elevate the overall team's capabilities and execution.
**Responsibilities**
Client Relationship Ownership
+ Serve as the primary relationship owner for a portfolio of strategic accounts across the full lifecycle-from onboarding through renewal and expansion.
+ Understand and align to each client's business objectives, industry context, and success measures.
+ Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact.
+ Proactively engage clients to understand their evolving needs and position Rithum's offerings accordingly.
+ Manage escalations with professionalism, urgency, and confidence to maintain strong client trust.
Client Success Management
+ Lead onboarding and implementation efforts, ensuring a strong start through customized guidance and strategic alignment.
+ Build consultative relationships that connect Rithum's solutions to the client's business strategy and challenges.
+ Monitor account health using data and client insights to proactively identify risks and develop mitigation strategies.
+ Facilitate enablement sessions that improve product adoption and drive business outcomes.
+ Partner cross-functionally with internal teams to surface client feedback and influence roadmap priorities.
+ Coach and mentor less experienced Client Success Managers to support team growth and consistency.
Growth & Expansion
+ Identify and nurture opportunities for upsell and cross-sell that align to the client's strategic goals and current usage.
+ Partner with Account Executives to support account planning and execute expansion strategies.
+ Position new capabilities and services in the context of client needs and competitive pressures.
+ Support the development of growth plans that help clients realize additional value from their investment in Rithum.
Renewals Management
+ Own and execute the renewal process for each account, ensuring accuracy, timeliness, and alignment with client expectations.
+ Collaborate with Sales, Legal, and Finance on contract terms, packaging changes, pricing, and approvals.
+ Provide clear, early forecasts of renewal likelihood and engage proactively to address risks.
+ Navigate renewal conversations with client stakeholders with transparency and a focus on long-term value.
**Qualifications**
Minimum Qualifications
+ 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment.
+ Experience using AI tools such as Co-Pilot to support operational efficiency.
+ Demonstrated ability to support strategic accounts-clients with broad, complex stakeholder landscapes, high expectations for partnership, and significant revenue potential.
+ Strong executive presence and experience managing escalations and high-stakes conversations with senior client stakeholders.
+ Demonstrated proficiency in client relationship management, communication, and internal collaboration.
+ Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels.
+ Contract management and renewal experience, partnering with procurement teams or legal stakeholders.
+ Familiarity with strategic account planning and enterprise procurement or legal processes.
+ Excellent organizational skills and the ability to manage multiple priorities effectively.
+ High proficiency with Salesforce or equivalent and related tools to manage account workflows and maintain data accuracy.
+ Prior eCommerce or eCommerce SaaS experience.
Preferred Qualifications
+ Bachelor's degree in business, Marketing, Communications, or related field.
+ 5+ years of progressive experience in client-facing roles, with a demonstrated growth path to support increasingly complex and strategic accounts.
+ Experience supporting client enablement and training and using data-driven insights to guide decisions.
+ Proficiency with Client Success platforms (e.g., Gainsight) and the ability to leverage client data (NPS, CSAT, adoption metrics) to manage risk and drive impact.
**Travel Required**
Up to 10%
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.
**Benefits**
+ Enhanced Private Medical Insurance and a Health Cash Back Plan
+ Life insurance & disability benefits
+ Pension plan with 4% Company match
+ Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
+ £45/month Remote work stipend for internet
+ Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
+ Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
+ Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form ( . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.