25 jobs in SITA

SITA is seeking an experienced IT Network Telecommunication Incident Manager/Coordinator to join our team at Heathrow Airport, the world's busiest airport. This role involves managing major incidents, coordinating technical resources, and providing top-tier support while ensuring compliance with SLAs. The ideal candidate will have a solid track record in incident management and experience in the aviation sector.

This position offers a dynamic work environment with flexible arrangements, professional development, and competitive benefits aligned with local market standards.

Overview

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Performing all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first-class support activities.

We are seeking an experienced and proactive IT Network Telecommunication Incident Manager / Coordinator to join our dynamic team based on our customer's site, Heathrow Airport, one of the world’s busiest airports, to operate and maintain the entire network and telecommunication systems.

The successful candidate will have key responsibilities in managing major incidents, coordinating technical resources, and communicating directly with customers via technical bridges during critical incidents. This position requires exceptional organizational and communication skills, as well as the ability to work effectively under pressure in a 24/7 operational environment.

• Major Incident Management
  • Lead technical response during major incidents and coordinate resources.
  • Act as primary contact on bridges, providing timely stakeholder updates.
  • Drive resolution and root cause analysis within SLA targets.
  • Ensure rapid restoration through effective escalation to resolver groups.
• Incident Management
  • Manage ServiceNow tickets, assess issues, and coordinate resolution.
  • Monitor progress to ensure SLA and process compliance.
  • Conduct breach reviews and support mitigation actions.
• Team Leadership
  • Manage and support a team of Smart Hands Engineers.
  • Direct line management for one Smart Hands Engineer.
  • Oversee training, development, and performance reviews.
  • Promote collaboration across on‑site and global teams.
• Continuous Improvement
  • Identify incident trends and drive preventative improvements.
  • Contribute to post‑incident reviews and process enhancements.
• Communication & Knowledge Management
  • Deliver clear communications to technical and non‑technical audiences.
  • Produce incident reports and maintain stakeholder relationships.
  • Ensure documentation is accurate, up to date, and gaps are addressed.

• Minimum of 3–5 years’ experience within network, telecommunications, or systems support environments.
• Proven experience working directly with external customers, delivering services to agreed SLAs.
• Demonstrated leadership capability, with experience managing or influencing teams, either directly or matrix managed.
• Experience within the aviation sector (airport or airline) or a comparable transport environment is highly desirable.
• Strong track record of managing incidents across relevant technologies and driving resolution in line with operational standards.

• Proficiency in using ITSM & NMS tools such as ServiceNow and SMARTS.
• Strong knowledge of SLA management and escalation processes.
• Proven experience in incident management within an IT network or telecommunications environment.
• Exceptional communication skills, both written and verbal, with the ability to interact effectively with global teams and customers.
• Strengths and experience in leading teams with line management responsibilities.
• Strong organizational and time‑management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Technical breadth of knowledge – Cisco, OTN, Aruba, Palo Alto, Radio & Cisco IPT.
• Able to pass an aviation security check along with UK Government criminal record checks.
• Ability to work a 24/7 shift pattern, including nights, weekends, and public holidays, and to cover vacancies, sickness and annual leave where required.

• Business Analysis
• Crisis Management
• Organizational Awareness
• Product/Solution Knowledge
• Resource Management
• Service Infrastructure/Platforms
• Service Management Process

• Diploma / Certificate in Computer Science, Electronic Engineering or equivalent Telecommunications qualification.
• Applicable vendor / technology intermediate level certification or equivalent work experience. Certifications such as CCNA, CCNP highly desirable.
• Certification in ITIL Foundation v4.

We operate in 200 countries and support a diverse workforce. Our offices are comfortable and offer flexible arrangements, including working from home up to two days a week and the ability to work from any location in the world for up to 30 days a year.

Employee wellbeing support is provided through an Employee Assistance Program (EAP) available 24/7, 365 days a year, and a personalized health platform.

Professional development opportunities include access to world‑class platforms and programs designed to help you grow in technology, leadership, and strategic areas.

Competitive benefits are aligned with local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.

At the heart of SITA's expertise, the Network Engineering team of the Communication & Data Exchange department develops, maintains and supports SITA’s network SD-WAN and WAN backbone infrastructure solutions. The role is a Network Team Manager responsible for leading the team, managing projects, and ensuring high service levels.

Travel may be required occasionally.

• Prepare the future of SITA networks, ensuring the use of efficient and modern technology.
• Collaborate with stakeholders to gather requirements and define project scope and timeline, providing regular updates and gathering feedback for continuous improvement.
• Lead the engineering budgeting, planning, execution, and delivery of the portfolio, managing projects and ensuring they align with strategic goals.
• Monitor project progress, identifying and addressing issues or risks to keep the project on track.
• Foster a collaborative environment by coordinating cross-functional team engineers (WAN, SD-WAN, SSE…).
• Implement and promote best practices in Agile methodologies and a DevOps mindset (e.g. CI / CD, automation).
• Ensure thorough quality assurance processes are in place to meet product standards and customer expectations.
• Ensure proper life cycle of current solutions and address technical debt.
• Develop and maintain comprehensive documentation for all project phases, ensuring knowledge transfer and continuity.
• Manage performance, develop talent and keep skilled staff motivated.
• Lead, mentor and coach your team members to foster knowledge sharing, growth, learning, accountability and team spirit.
• Report on the progress of the network portfolio initiatives and projects.
• Act as product owner for your area, manage a backlog and prioritise initiatives to improve key metrics.
• Lead and manage selection and maintenance of infrastructure vendors and partners to support the organization’s goals.
• Respect SITA’s methodologies, standards, practices, policies and culture.

• Master’s degree or equivalent preferably in Computer Science, Engineering, Mathematics or similar.
• At least 10 years of experience in a Network and Security Engineering environment.
• Technical skills on: Networks, SD-WAN, Network Security and Software defined networks.
• Ability to define high-level designs for significant systems & applications with inputs from relevant experts.
• Proven experience in project management.
• Proven experience in people management. Exceptional communication and interpersonal skills, capable of engaging with diverse stakeholders.
• Proven experience in product management. Ability to think critically and strategically, balancing technical and business needs effectively.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high-quality standards.
• Strong organizational skills, with a focus on detail and results-driven outcomes.

• Certifications in project management (e.g., PMP, Agile) or relevant technical areas.
• Experience with WAN, SDWAN and Network Security providers.
• Knowledge of DevOps practices and cloud technologies (e.g. Azure).

• Flex Week: Work from home up to 2 days/week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
• Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive, including LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford and many others.
• Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview

WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don't just move the world forward—'we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

Lead the definition, build‑out and growth of SITA’s Total Airport Management (TAM) Transformation & Services business in Airport BU, establishing a new team in a key strategic growth area and owning the end‑to‑end service model across TAM adoption, operating model transformation and data services to enable airports to realise measurable value from TAM, as one side of the overall TAM proposition of which TAM Product & Innovation is the other.

Operate at the airport operational and CxO level to accelerate adoption and customer value realisation of AI‑enabled TAM use cases through process and/or operating model transformation, stakeholder alignment, change management and governance. Working closely with TAM Product & Innovation, scale a globally integrated, commercially viable services model spanning transformation and managed data services, while building and leading a centrally managed, globally distributed TAM services team to drive TAM services revenues and profitability.

• Define the TAM services strategy, operating model and performance framework with TAM Product & Innovation to deliver the overall TAM strategy.
• Own TAM services business performance, including revenue, profitability, pipeline and customer value realisation.
• Build and lead a centrally managed, globally distributed TAM services team.

• Lead go‑to‑market, pipeline development and contracted services growth for TAM transformation and managed data services.
• Shape customer opportunities, business cases and commercial models that accelerate TAM adoption and services growth.
• Work with GEOs and Airport BU teams to convert strategic opportunities into contracted services.

• Lead delivery of TAM transformation, AI‑enabled use cases and managed data services to agreed quality, performance and commercial commitments.
• Drive customer adoption, value realisation and continuous improvement across delivered services, measured through adoption maturity, KPI improvement and ROI realisation.
• Manage service partners and delivery capacity to support contracted services at scale, including managed data services with clear governance, quality and compliance.

• Lead TAM‑enabled transformation and adoption services with airport executives and senior stakeholders.
• Work with TAM Product & Innovation team to translate TAM capabilities into customer roadmaps, business cases and transformation plans.
• Strengthen SITA’s market position through successful transformation, customer adoption and value realisation for TAM solutions and services.

• Work in lockstep with TAM Product & Innovation team to deliver the overall TAM strategy across product, transformation, adoption and data services.
• Leverage Airport Business Consulting methods, templates, tools and know‑how to strengthen TAM transformation and services delivery.
• Work with central, regional and Airport BU partner teams to deliver TAM services consistently at global scale.

• ~10 years’ experience in airport operations, transformation, business, technology or related leadership roles, with a track record in entrepreneurial leadership and in building and scaling services businesses.
• Deep understanding of airport operations, airport business models and the operational, commercial and ecosystem dynamics that shape airport performance and transformation priorities.
• Proven experience leading transformation, adoption and value realisation programmes, ideally involving airport technology, data platforms, analytics or AI‑enabled use cases.
• Strong commercial and business leadership experience, including P'L ownership, go‑to‑market, pipeline growth, revenue expansion, margin management and contracted services delivery.
• Demonstrated ability to work in lockstep with product and innovation teams to deliver the overall TAM strategy, translating capability into customer adoption, transformation and services growth.
• Experience building and leading centrally managed, globally distributed teams, including the effective use of service partners and outsourced delivery capacity.
• Strong executive presence and credibility with airport CxOs and senior stakeholders, with the ability to shape customer roadmaps, business cases and transformation plans.

• Business Acumen
• Consulting Process & Methods
• Financial Acumen
• Supplier Relationship Management

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Developing Talent
• Impact & Influence
• Leading Execution
• Managing Performance
• Results Orientation
• Strategic & Commercial Thinking
• Teamwork
• Visionary Thinking & Leading Change

• MBA/accreditations or equivalent

We operate in 200 countries and speak 60 different languages and cultures. We pride ourselves on an inclusive environment. Our offices are comfortable and fun places to work, and we support flexible working arrangements.

Flex Week: Work from home up to 2 days per week (depending on your team's needs). Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have an Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days a year. We also offer Champion Health, a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International – available to all employees – to specialized solutions such as Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

SITA, based in Reading, England, is seeking a leader for its Total Airport Management (TAM) Transformation & Services business. This senior role involves defining strategies, leading a globally distributed team, and driving adoption of TAM services.

The ideal candidate will have approximately 10 years of experience in airport operations or transformation roles, proven experience in leading complex programmes, and the capability to build significant commercial strategies.

SITA offers competitive benefits, employee wellbeing programs, and a flexible working environment.

SITA in Reading is looking for a Principal Architect to define and lead enterprise architecture across AI and product solutions. You will provide technical leadership and mentor senior architects while ensuring the integration of AI into core products.

This position emphasizes innovation, team collaboration, and accountability. As part of this role, you'll be shaping the architectural framework and guiding product strategies in a diverse, globally-oriented company.

Overview

WELCOME TO SITA

We’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

As Principal Architect, AI, Products and Enterprise Solutions, you will be accountable for defining and leading SITA’s enterprise architecture direction across AI, data, product, solution, and customer architecture, including leadership of the solution and customer architect teams across the organisation.

The role provides enterprise‑wide technical and people leadership, ensuring that AI, data, product, solution, and customer architectures are applied in a consistent and effective manner to support business value, innovation, and competitive advantage, while coaching, mentoring, and developing senior architects across SITA.

In addition to architecture leadership, the role is responsible for ensuring that AI and product solution architectures are embedded within core products, platforms, and decision‑making processes, and for building a high‑performing architecture function through effective people leadership, talent development, succession planning, and a culture of accountability, collaboration, and continuous improvement.

This role operates at enterprise scope, with responsibility for cross‑portfolio AI and product architecture direction, the establishment of enterprise standards, and the development of architecture capability and leadership at scale.

• Enterprise AI & Architecture Strategy Ownership
  • Define and maintain enterprise architecture strategy, with a strong emphasis on AI, data platforms, and intelligent systems.
  • Establish an AI‑enabled and product‑aware architecture vision and multi‑year roadmap aligned to business and digital strategy.
  • Drive adoption of machine learning, advanced analytics, automation, and AI‑enabled product architectures across products and internal platforms.
  • Translate emerging AI trends into scalable and productised enterprise capabilities.
• Product Solution Architecture Leadership
  • Lead the definition of end‑to‑end product solution architecture across key enterprise products and platforms.
  • Own the architectural integrity of product solutions, ensuring alignment with enterprise architecture, AI strategy, and business outcomes.
  • Define architecture patterns and reference models for AI‑enabled products, ensuring consistency, scalability, and reuse.
  • Partner with Product, Engineering, and Data teams to shape solution design from concept through delivery.
  • Ensure product architectures are resilient, secure, and designed for global scale and operational excellence.
  • Set direction for product solution architecture across portfolios, rather than contributing to individual solution designs.
• AI Governance, Standards & Responsible AI
  • Define and enforce architecture and AI governance frameworks, including standards, guardrails, and design principles.
  • Contribute to the development and implementation of responsible AI practices, including ethics, explainability, bias mitigation, and compliance, in line with regulatory expectations.
  • Ensure AI solutions are secure, compliant, and aligned with enterprise risk frameworks.
  • Provide oversight on critical AI and data architecture decisions across portfolios.
• Data, AI Platforms & Technical Leadership
  • Define and evolve enterprise data architecture and AI platform strategy (data pipelines, MLOps, model lifecycle management).
  • Drive adoption of cloud‑native, scalable AI architectures and modern data ecosystems.
  • Lead the integration and architectural design of AI capabilities within core products, digital platforms, and customer journeys.
  • Champion technical excellence, reusability, and platform thinking across the organisation.
• Executive Influence & Business Integration
  • Act as a trusted advisor to executive leadership on AI strategy, risks, and opportunities.
  • Influence corporate strategy through AI‑driven insights and product innovation opportunities.
  • Translate business problems into AI‑enabled and product‑oriented architecture solutions.
  • Provide architectural leadership on product strategy, ensuring solution design decisions align with enterprise architecture and AI‑driven innovation.
  • Represent architecture and AI in executive and governance forums.
• Leadership, People Management and Capability Building
  • Lead and develop SITA’s architecture community, including architects, data and AI specialists, and the broader architecture capability.
  • Provide leadership to the solution and customer architect teams across SITA, ensuring consistent standards, clear accountability, and strong alignment to enterprise, product, and customer outcomes.
  • Provide effective people management for senior architects and architecture leaders, including objective setting, performance management, regular feedback, coaching, and mentoring.
  • Lead workforce and talent planning for the architecture function, including recruitment, onboarding, succession planning, retention, and the development of future architecture leaders.
  • Foster a high‑performing and inclusive team environment that encourages collaboration, continuous learning, knowledge sharing, and clear career development pathways for architects across SITA.
  • Delegate appropriately, empower senior architects to lead within their areas of responsibility, and ensure clear governance, decision rights, and accountability across the architecture community.
  • Build and scale AI, data, product, solution, and customer architecture capabilities across the organisation.
  • Define architecture operating model, frameworks, and best practices in line with enterprise needs.
  • Drive talent development, upskilling, and adoption of AI and product architecture practices across teams.

• Experience:
  • Enterprise architecture and governance.
  • AI / ML architectures and data ecosystems.
  • Data architecture, data management, and analytics.
  • Cloud platforms and distributed systems.
  • Solution, product, and customer architecture leadership at enterprise scale.

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• Flex Week: Work from home up to 2 days/week (depending on your team’s needs).
• Flex Day: Make your workday suit your life and plans.
• Flex Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalised platform that supports a range of wellbeing needs.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning.
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.

Overview

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. We work in 95% of international airports, partnering with over 2,500 transportation and government clients. We are proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations.

This role sits at the intersection of technology strategy, customer engagement, and people leadership, working closely with Sales, Product, Operations, and Architecture teams to deliver secure, resilient, and future‑ready network solutions aligned to customer needs and regulatory requirements. The role is a senior advocate of product solutions to sales and presales teams and customers.

• Design, position, and technically validate SD‑WAN, managed network solutions, and adjacent add‑ons such as SASE and SSE for aviation customers worldwide.
• Engage with Sales and PreSales organization in the scope of customer projects.
• Advocate standard solutions and identify gaps in the offering; align with Engineering and Product Management to address these gaps.
• Lead a team of highly motivated solution architects.
• Serve as the SPOC and go‑to person for the Sales and PreSales organization.
• Enable sales teams with clear value propositions and competitive solutions.

• Experience designing, positioning, and technically validating SD‑WAN and related solutions.
• Strong business acumen.
• Proven experience supporting sales organizations in closing deals.
• Comfortable working under pressure and across multiple opportunities in parallel.
• High degree of ownership, accountability, and attention to detail.
• Experience in global, matrix‑driven organizations is highly desirable.
• Self‑starter with a can‑do attitude.

• Experience working in a highly international team with different cultures and across time zones.
• Experience in the aviation or transport industry.
• Curious to learn.

We operate in 200 countries and value diversity. Our offices are comfortable and fun places to work, and we offer flexible work arrangements. Benefits include:

• Work from home up to 2 days per week (depending on team needs).
• Flex day: make your workday suit your life and plans.
• Flex location: up to 30 days a year to work from any location worldwide.
• Employee wellbeing program including an Employee Assistance Program (EAP) for you and your dependents, 24/7, 365 days a year, and access to Champion Health for wellbeing needs.
• Professional development: access to learning platforms such as LinkedIn Learning, Microsoft Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford, and many others.
• Competitive benefits aligned with local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.