36 jobs in Slalom

Salesforce Functional Lead — Service Cloud (UK – London or Manchester)

Slalom is a global, human‑centric business and technology consulting firm and a Platinum Salesforce partner. We help organisations transform the way they connect with their customers by leveraging the full Salesforce platform, especially Service Cloud.

• Own the functional solution for Salesforce initiatives with a strong focus on Service Cloud and customer service transformation programmes.
• Lead the team through all stages of project delivery: initiation, solution definition, functional design, configuration oversight, implementation, and handover.
• Translate complex business requirements into actionable Salesforce solutions that target business outcomes, leveraging Service Cloud and the broader Salesforce platform.
• Guide multi‑disciplinary teams—including business analysts, configurators, developers, and UX designers—to ensure cohesive and scalable solution delivery.
• Drive and support Agile delivery processes: planning, backlog grooming, stand‑ups, retrospectives, and sprint demos.
• Collaborate with Slalom and client Quality Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage.
• Provide thought leadership across customer service operations, case management, omni‑channel, knowledge management, automation, and service process optimisation.

• Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead, or similar role within Salesforce project environments.
• Strong hands‑on experience with Salesforce Service Cloud, including omni‑channel routing, case management, service processes, knowledge, entitlements, and customer service best practices.
• Ability to act as a liaison between business and technical stakeholders, ensuring solutions align with strategic, operational, and user needs.
• Skilled in defining and documenting business and functional requirements for iterative system improvement.
• Experience leading multi‑disciplinary teams across the full lifecycle of Salesforce functional delivery.
• Strong familiarity with Agile methodologies and leading Agile ceremonies.
• Experience with process mapping, BRDs, system diagrams, user stories, test plans, and user experience considerations.
• Understanding of multi‑cloud Salesforce capabilities (Sales Cloud, Service Cloud, Experience Cloud, AppExchange solutions).
• Experience supporting or leading pre‑sales solutioning is a plus.

We believe in fair, competitive, and rewarding compensation and benefits, with a dedicated team ensuring our offerings remain innovative and reflective of the outstanding work our people do.

Data Privacy , Responsible AI Governance , Senior Consultant

London , Manchester - Hybrid

Slalom is seeking a Senior Consultant in Responsible AI Governance to join our Privacy, Security, Ethics, Compliance and Responsible AI Governance capability. As organizations rapidly adopt AI technologies, there is an urgent need to ensure these systems are developed and deployed responsibly, ethically, and in compliance with emerging regulations. In this role you will guide clients in building AI systems that are safe, fair, accountable, and aligned with societal values while enabling innovation and business value.

• You have a passion for responsible AI, ethics, and governance!
• You are a smart, collaborative person who is excited about AI technology and driven to ensure it’s used for good
• You are not afraid to bring your authentic self to work
• You embrace continuous learning and stay current with the rapidly evolving AI landscape
• You can bridge the gap between technical AI concepts and business strategy

• Establish AI governance frameworks, policies, and procedures that ensure AI systems are developed and deployed safely, ethically, and in compliance with emerging regulations including the EU AI Act
• Design and implement Responsible AI governance operating models, including roles, responsibilities, decision rights, and oversight mechanisms for AI development and deployment using established frameworks such as NIST AI Risk Management Framework (RMF), ISO 42001, and industry-specific AI risk taxonomies
• Develop AI ethics principles, guidelines, and decision‑making frameworks tailored to clients’ organisational values and risk appetite
• Work as part of a wider Privacy, Security, Ethics, and Compliance team to integrate AI governance with broader data governance, privacy, and security initiatives
• Contribute to thought leadership through white papers, blog posts, presentations, and speaking engagements on responsible AI topics

• Deep understanding of the EU AI Act including risk classification, conformity assessment requirements, and compliance obligations for high‑risk AI systems
• Experience implementing the NIST AI Risk Management Framework (RMF) , including the four core functions: Govern, Map, Measure, and Manage
• Working knowledge of ISO/IEC 42001 (AI Management System) and experience supporting organisations in achieving alignment
• Familiarity with OWASP Top 10 for LLMs and OWASP Machine Learning Security Top 10
• Understanding of AI ethics frameworks and principles from leading organisations such as OECD AI Principles, IEEE Ethically Aligned Design, and the EU Ethics Guidelines for Trustworthy AI

• Conducted AI risk assessments, model validation, and algorithmic impact assessments across multiple use cases and industries
• Implemented AI governance tools and platforms (e.g., model registries, monitoring solutions, bias detection tools, explainability platforms)
• Has contributed to the definition of AI governance standards, policies, and best practices within organisations or on consulting projects

• Provided solution oversight and mentoring to junior consultants and client teams on responsible AI practices
• Facilitated workshops, training sessions, and awareness campaigns on responsible AI topics, translating complex concepts for technical and non‑technical audiences
• Strong analytical and problem‑solving skills with the ability to balance innovation enablement with risk management

• Experience analysing emerging AI regulations and trends and developing proactive compliance strategies
• Understanding of the intersection between AI governance, data governance, privacy, cybersecurity, and broader enterprise risk management
• Demonstrated thought leadership in responsible AI through publication of articles, white papers, or blog posts on industry forums, and/or speaking engagements at conferences, webinars, or professional events
• Certification or formal training in AI ethics, responsible AI, or related areas (e.g., Certified AI Governance Professional, ISACA AI Auditing certification) is highly desirable
• Background in data science, AI/ML engineering, risk management, compliance, or related technical or governance disciplines in a consultancy setting

If you require any assistance with regards to reasonable adjustments during the recruitment process, please do not hesitate to contact us – we will always be happy to help.

Location - UK - London or Manchester - with client onsite

• Proven understanding of the Salesforce ecosystem and full software development lifecycle: proven experience using Apex, Lightening web components (LWC) and API integration.
• Content knowledge - Experience designing and implementing Salesforce solutions
• Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration - Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
• Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
• Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations

Slalom UK is seeking a senior Financial Services Technology Advisory leader to drive technology‑led growth across Banking, Capital Markets, Wealth and Asset Management. This role will work closely with the Head of Financial Services, acting as the bridge between FS market ambitions and Slalom’s technology capabilities across Cloud, Data, AI and Engineering. It holds end‑to‑end accountability for technology‑led pre‑sales and solution shaping and plays a key role in identifying and prioritising FS technology delivery and capability needs to support sustainable growth.

The role is instrumental in ensuring early phase engagements translate into scalable, high‑quality delivery, with a strong focus on delivery excellence, consistency and client outcomes across the FS portfolio.

As a Technology Advisory Lead, you will act as a senior technology adviser to FS clients, shaping complex opportunities and providing leadership and assurance on strategic engagements. Your role is to align client business objectives with Slalom's technology capabilities, build trusted relationships with executive stakeholders, and ensure early‑stage work transitions into high‑quality delivery.

• Serve as senior technology adviser to FS clients across banking, capital markets and wealth & asset management, leading executive‑level conversations and shaping client agendas on technology strategy, cloud modernisation, data & AI and large‑scale transformation.
• Partner with Head of FS and Technology Capability teams to develop technology go‑to‑market strategy and lead technology‑led pre‑sales including opportunity shaping, executive storytelling and deal close.
• Work with Client Partners to progress complex, high‑value opportunities from early advisory through to sustained delivery, contributing directly to FS revenue growth.
• Act as the bridge between FS GTM leadership and Slalom's Cloud, Data, AI and Build capabilities, shaping integrated solutions that align business objectives to technology execution and ensuring effective reuse of Slalom IP and partner propositions.
• Provide senior leadership and assurance on strategically significant FS engagements, ensuring early‑stage work transitions into high‑quality, sustainable delivery and stepping into client leadership roles where senior technology credibility is required.
• Amplify Slalom's brand as a credible FS technology voice in the UK market through client engagement, industry events and published viewpoints, whilst building strong relationships with key technology and cloud partners.

• Deep Financial Services experience with strong exposure to banking, capital markets, and/or wealth & asset management.
• Proven track record in technology‑led transformation (cloud, data, AI, platforms, operating models).
• Senior consulting background with strong pre‑sales, deal shaping, and C‑suite engagement experience.
• Entrepreneurial and growth‑focused, demonstrating strong commercial judgement and encouraging creativity with a sense of fun in tackling new challenges.
• Highly collaborative and team‑oriented, fostering a positive and enjoyable team atmosphere, and leading with a low‑ego style.
• Brings credibility, integrity, and calm leadership presence, together with an approachable manner and a large dose of good humour.

If you require any assistance with regards to reasonable adjustments during the recruitment process, please do not hesitate to contact us – we will always be happy to help.

Technology Advisory Lead, Financial Services, Cloud AI Transformation, Executive Advisory

We are seeking a dynamic, strategic and tech-savvy Client Partner to accelerate Slalom’s growth in the UK&I focused on Financial Services.

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what’s possible, give shape to the future—and get there.

We are seeking a dynamic, strategic and tech-savvy Client Partner to accelerate Slalom’s growth in the UK&I to lead and grow senior Banking client relationships. We develop enduring partnerships with market leaders by building high value customer and colleague experiences, helping them to become data and AI-enabled enterprises, improving the return on their technology investments and developing adaptive organisations to accelerate change. This is a client‑facing, revenue‑generating role focused on origination, account expansion, and long‑term relationship building across UK and European Financial Services clients. We are looking for a passionate business and technology consulting leader who builds great relationships, drives growth and delivers transformation for our clients and our colleagues. The ideal candidate will be energised by the opportunity to sit at the heart of an ambitious, growing Financial Services practice – playing a visible leadership role in scaling clients, revenue, and market presence .

• Own and grow senior executive relationships within Banking clients
• Drive new logo origination and growth in existing accounts
• Shape and close opportunities aligned to client strategy, risk priorities, and transformation agendas
• Bring strong understanding of core banking products (e.g. lending, deposits, payments, markets, wealth)
• Advise clients on the risk, regulatory, and control environment shaping Financial Services
• Clearly articulate the role of technology in banking transformation , including data, AI, cloud, digital, and automation
• Engage with and leverage our alliance partner technology and services vendor ecosystem to drive pipeline and create client value
• Play an active leadership role in growing and scaling an ambitious FS practice

• Proven experience in one and / or all of the following: retail and commercial banking, capital markets, wealth and asset management
• Strong track record in sales, origination, and account growth
• Knowledge of banking products, operating models, and risk environments
• Clear understanding of technology‑led transformation , including hyperscaler platforms
• Established network across the UK and Europe (preferred)
• Background combining in‑house industry experience and consulting
• Commercial, entrepreneurial mindset with strong executive presence
• Advanced experience and leadership in the areas of:
• Stakeholder Analysis & Engagement
• Technology-Enabled Business Strategy & Architecture Development
• Strategic Planning & Roadmap Development
• Business Case Development & Benefits Realisation
• Enterprise and Functional Transformation Definition & Delivery
• Complex Program & Change Management
• Industry Point of View Development & Public Speaking