8 jobs in Solera Corporation

Product Support Representative page is loaded# Product Support Representativelocations: Leedstime type: Full timeposted on: Posted Todayjob requisition id: JR- **Who We Are**Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and machine learning that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. **The Role** Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, cap hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive data. Drawing on a long history of knowledge and industry relationships as trusted partners at every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer’s issues to help them get back to business as soon as possible and will document the solutions to ensure continuous improvements for our products. This role is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology.**What You’ll Do**Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targetsCommunicate clearly and effectively both internally and externallyAccurately record all customer contact and outcomes within designated software Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvementsAt all times adhere to the working processes and procedures for the department and of SoleraContribute to and maintain knowledge base articles and documentsTake responsibility for all duties relating to compliance procedures, especially data security**What You’ll Bring**At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centreExperience of working in a technical or software support capacity would be idealExperience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)IT qualifications/degree educated would be an advantage but are not essentialAnalytical and naturally inquisitive with good questioning skills and good attention to detailAble to communicate well and build rapport with people at various levels of a businessA desire to go the extra mile for customers and take personal responsibility for resolving issuesFluent language skills in the relevant location and a high level of English. Additional language is a plusHigh learning agility and ability to apply knowledge learnedAutomotive and/or insurance experience is beneficial but not essential *It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.*
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A global SaaS leader is seeking an Implementation Specialist in Fleet to oversee the implementation of fleet solutions and manage customer logistics. This role demands strong technical skills and customer-facing abilities, requiring over 5 years of experience in large-scale implementation initiatives preferably in the automotive sector. The ideal candidate will thrive in a dynamic environment and collaborate effectively with both clients and internal teams to deliver exceptional customer experiences, tailored solutions, and training.
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Technical Customer Support Manager page is loaded# Technical Customer Support Managerlocations: Leedstime type: Full timeposted on: Posted Todayjob requisition id: JR- **Who We Are**is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.**The Role** As the Team Manager for our Technical Customer Support team, you will play a vital role in delivering exceptional customer support experiences that reflect our commitment to service excellence. Leading a team up to 15 Technical Support Representatives, you will empower them to troubleshoot technical issues and effectively communicate with customers.Your leadership will promote a collaborative environment that encourages open communication and continuous improvement, enabling team members to succeed. Collaboration with cross-functional teams will be essential to driving the success of the company and aligning our efforts.By providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction.**What You’ll Do***Key Responsibilities:*** **Team Leadership:** + Motivate your team by setting clear objectives and expectations, providing feedback, and conducting performance reviews. + Foster a positive team culture that encourages collaboration and knowledge-sharing. + Organize regular team meetings to discuss performance metrics and address challenges.* **Coaching and Development:** + Identify skill gaps within the team and provide targeted training and mentorship to enhance performance.* **Customer Support Excellence:** + Oversee daily operations of the support team, ensuring customer inquiries are handled promptly and effectively. + Establish high standards for customer interactions and assist team members with complex support cases.* **Collaboration and Communication:** + Serve as a liaison between the support team and other departments to facilitate problem resolution and product enhancement. + Share customer feedback with relevant teams to help drive product improvements.* **Performance Management:** + Monitor team performance against key metrics and implement strategies for improvement. + Prepare regular reports on team performance for senior management, highlighting successes and areas for growth.* **Process Improvement:** + Review support processes to increase efficiency and align with company goals. + Propose solutions to streamline operations and enhance productivity.**What You’ll Bring*** **Leadership Skills:** + 3-4 years of proven experience in a Technical Support leadership or supervisory role, demonstrating the ability to motivate a team and delivering against SLAs and KPIs. + Strong interpersonal skills to foster a positive team culture.* **Customer-Centric Focus:** + Understanding of customer service principles and a commitment to delivering empathetic support. + Experience in handling customer inquiries and supporting team members.* **Collaborative Mindset:** + Ability to communicate and collaborate with cross-functional teams effectively. + Advocate for customer feedback to drive improvements.* **Analytical Skills:** + Familiarity with performance metrics and a track record of monitoring team performance. + Ability to analyse data to implement strategies for continuous improvement.* **Communication Skills:** + Strong verbal and written communication skills to convey information clearly. + Confidence in preparing performance reports for management.* **Technical Proficiency:** + Familiarity with customer support tools and CRM systems to assist the team effectively.* **Adaptability and Problem-Solving Skills:** + Flexible mindset capable of adapting to changing priorities in a fast-paced environment. + Strong problem-solving abilities to address team challenges.* **Language Skills:** + Good command of English (both spoken and written) to communicate effectively with diverse customers and stakeholders. Any additional language is a plus.*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.*
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Implementation Specialist (Fleet) page is loaded# Implementation Specialist (Fleet)locations: Winnershtime type: Full timeposted on: Posted Todayjob requisition id: JR- **About Solera:** Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data-driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision-making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry.**Role Overview:** We are seeking a driven and customer-centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third-party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences.**Key Responsibilities:**- **Lead the implementation** of fleet solutions, ensuring timely and **successful delivery** tailored to customer needs.- **Manage the inventory** of UK stockholding for service and maintenance work, ensuring **availability and accuracy**.- Support pre-sales and post-sales processes by recommending best practices for utilizing our Fleet Solutions.- Serve as a **technical expert**, effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.- **Gather customer requirements** to deliver comprehensive and customer-focused solutions.- Develop **detailed Statements of Work** based on customer requirements and expectations.- **Collaborate** closely with product and training teams to meet customer needs and contribute to new product developments.- Manage customer setups on our platform to align with customer specifications.- Act as a **Subject Matter Expert (SME)** in Fleet Solutions, particularly regarding hardware and installation processes.- Conduct training sessions for customers on newly delivered configurations when needed.- Document test scenarios for configurations to **support quality assurance** efforts.- Ensure **cross-functional alignment** with product and sales teams to synchronize roadmaps and meet **customer and revenue expectations**.- Provide **third-level support** for customer implementations, triaging and prioritizing support tickets as required.- Oversee **parts identification** and ensure that the correct components are utilized in implementation processes.- **Manage contractors** to ensure compliance with specifications and timelines.**Qualifications:**- University Degree in Business, Engineering, or a related field.- 5+ years of experience in **delivering large-scale implementation** initiatives, ideally within the **fleet or automotive** sectors.- Experience in **technical requirements gathering** or business analysis, with the ability to devise innovative solutions that deliver value.- Exceptional customer-facing skills, with a focus on **collaboration** and clear **communication**.- **Commercially aware**, capable of supporting sales opportunities while **optimizing cost-effectiveness**.- Strong **interpersonal skills**, with the ability to build effective relationships within the Professional Services team and with **external stakeholders**.- Attention to detail and a **commitment to excellence** in every aspect of work.- Proficiency in tools such as **JIRA, Confluence**, **Salesforce, PowerBI and Office365**.- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall).**What We Offer:**- An exciting opportunity to work with a global leader in SaaS and hardware solutions.- The chance to deliver innovative products to a diverse range of clients, including some of the world’s biggest brands.- Flexible work arrangements and a hybrid working model to support work-life balance.*\*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.*
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Solera Corporation seeks a Technical Customer Support Manager in Leeds to lead a team of up to 15 representatives. Your role involves motivating the team, ensuring high customer support standards, and collaborating with other departments. Ideal candidates will have 3-4 years of technical support leadership experience, strong communication skills, and a customer-centric focus. The position emphasizes team development, performance monitoring, and process improvement within an innovative company framework.
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Solera Corporation is seeking a Business Development Director for Commercial Fleet in Leeds, UK. This full-time role involves driving new business revenue across the commercial fleet sector, overseeing strategy, and leading a sales team. The ideal candidate will have over 10 years of experience in business development with a strong focus on solution selling and leadership. Excellent communication skills and the ability to build relationships are crucial. Moreover, the role involves facilitating cross-functional collaboration to achieve business goals.
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Business Development Director - Commercial Fleet page is loaded# Business Development Director - Commercial Fleetlocations: Leeds: Virtual UKtime type: Full timeposted on: Posted Todayjob requisition id: JR- **Who We Are** Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. **The Role** As a key member of the executive management team, the individual will be chiefly responsible for driving revenue from new business across the commercial fleet (primarily truck and van) spectrum. This candidate will oversee the strategy as it pertains to managing business in the commercial fleet sector for both enterprise and strategic customers, in specified territories\*. The company is at a key inflection point in Solera’s long-term Fleet strategy. The role incumbent will also have the opportunity, to influence and to furthermore leverage the future enhancements of Solera Fleet products. **The role will own the definition of strategy across the specified territories in the International region and own new revenue generation for the following solutions:** **Smart /Protect Video Safety** **RoadNet Anywhere** The Business Development Director will focus on adding process, rigor and planning around growth for the commercial fleet customer base. The individual will demonstrate agility and dynamism to also support and develop account management requirements as new business is initially onboarded. Additionally seeking to collaborate on promotion and referral of other relevant Solera propositions by collaborating with fellow UK / International sales leaders. Specific responsibilities include: Build/develop a sales organization focused on growth Directly manage a number of sales people and also lead the relevant selling activity from other identified Solera sales resources via a matrix-management approach. Accurately manage and report on the pipeline forecast and conversion. Provide leadership and direction to the sales team(s) and individual contributors, creating the environment and providing the resources needed for success. Create a professional environment that attracts, retains and helps to grow and motivate team members to expand and redefine quality standards. Establish the strategy to enable the team to leverage technology as a tool to engage and grow customers. Launch new Fleet offerings into the existing customer base for rapid adoption and growth as identified and agreed over time in line with defined business strategy. Facilitate and enable cross-function collaboration with Finance, Operations, HR, and Marketing Outline and manage sales budgets & set monthly and annual sales goals. Work with Sales Operations and Marketing to maximize lead generation. Review competitive market activity, to inform on new business acquisition stratergies Lead a sales team - motivating them for the achievement of their targets. Constantly assess the existing talent and implement development actions in partnership with HR to guarantee the team meets and exceed expectations. Recruiting and hiring sales staff Initiating business cases for resource investment and additional growth plans **What You’ll Bring** The ideal candidates for this role will have a demonstrated track record of success in developing and implementing a comprehensive strategy and growth agenda in solution selling – ideally in the commercial fleet space, with exposure to transportation, logistics and private fleet customer base. They will have experience as an actively contributing member of a leadership team. Minimum of 10 or more years of relevant industry and functional experience, with a verifiable track record of superior professional accomplishments, specifically in business development and sales leadership. Results-oriented and revenue-driven; track record of exceeding assigned sales quotas. Finely honed negotiation skills; able to reach consensus through negotiation and reasoned debate. Existing relationships in transportation market is a plus. Demonstrated experience working with sales organizations, technical teams and marketing functions using creative approaches to problem solving. Proven ability for building beneficial, trustworthy, and lasting professional relationships. Leadership and interpersonal style to recruit, retain and lead a high-performing team. Strong problem-solving skills; able to think strategically and conceptually; aptitude for understanding how technology products and solutions solve business problems. Maintains a natural curiosity and relentless drive to push farther. Excellent verbal and written communication skills. Ability to perform pipeline analysis and prioritize business opportunities by revenue and profit potential. Proven track record of transforming sales organisations. Must be able to travel (+/-25%)
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