9 jobs in Som3

Technical Support Manager - 2nd Line

40 - 45k

3 days in the office

Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers.

Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery

• Manage the 2nd line support function and teams
• Customer experience for 2nd line tickets
• Coach and support Team Leaders, ensuring they are effective and well-supported
• Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery
• Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line

We need a mix of technical skills and management skills including

• Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment
• Strong background in 2nd Line support and escalation management
• Experience managing Team Leaders or senior technical staff
• Demonstrable experience of KPI-driven performance management and service improvement
• Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity)
• Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues
• Understanding of service desk tooling, reporting, and ticketing systems
• Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL)

This role required 3 days a week in the office

Account Manager - SaaS

Hybrid - 3 days per week in Birmingham

35 - 40k (60 - 80k OTE, uncapped)

Digitally led IT solutions company who are in a period of growth are looking for an experienced Account Manager from the digital / SaaS space.

You will be responsible for managing a portfolio of clients across the private and public sector, driving adoption of the solution and ensuring the technology is a key part of the customers supply chain process.

You will identify key IT initiatives within your clients and scope potential opportunities for further growth.

This will include the demonstration of the platform, promote value, support clients in integrating the platform and all round account management and growth. Business Development is also a key part of the role, generating leads and identifying potential clients, attending industry events, and new opportunities within current clients.

About you

You will have a proven sales / account management background in a SaaS / digital environment.

Strong ability and enthusiasm to learn, adopt, and promote digital solutions

Confident in delivering product demonstrations and articulating technical and business benefits.

A good understanding of IT product categories, vendor ecosystems, and procurement processes would also be an advantage.

Data Governance Manager

3 days in the office - Central Birmingham, Manchester, Sheffield or Newcastle

FTC to March 2027

Experience Data Governance Manager needed for a public sector workstream

You will

• Embed effective data ownership/stewardship
• Drive accountability for data management across the data lifecycle
• Enable delivery of core data capabilities which make up the DGF
• Connect enterprise-wide governance with Spoke-level implementation
• Create a data ethics policy, process and impact assessment

Your background

• Experienced Data Governance experience in PUBLIC SECTOR is essential
• Data governance frameworks and stewardship programs
• Great understanding of data lifecycle management, data quality, metadata and compliance
• Skills in developing and delivering training programmes
• Experience in managing governance projects, coordinating multiple workstreams, and supporting organisational change
• Strong knowledge of data ethics, including proven experience of creating and implementing policies, processes, training and impact assessments to enable the understanding of data ethics risks.

Service Desk Analyst

*** 5 days a week on site ***

Role Overview

As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems.

Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK.

You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications.

Your day-to-day responsibilities as part of the support team will be to:

• Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support.
• Log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and other key business systems.
• Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
• Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
• Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
• Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony.
• Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
• Provide general help and advice to users, utilizing remote desktop tools.

Your background:

• Experience as a 1st / 2nd line support analyst - service desk and deskside support
• Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking
• Experience with FreshDesk or similar

Software Engineer - Java /Back End

Hybrid - 2 days per week in the office

Java, PostgreSQL, API

We are looking for an experienced Back End Developer with excellent Java, PostgreSQL and API skills due to software development moving from an outsourced model to in-house.

Working alongside the development team you will:

• Be highly involved with knowledge transfer, including code walkthroughs, pairing sessions, and documentation reviews with the outgoing external team.
• Gain understanding of the current Java application architecture - service boundaries, dependency injection patterns, build system, and deployment configuration.
• Design and implement new back-end features, enhancements, and bug fixes in Java, following agreed coding standards and architectural principles.
• PostgreSQL data model - schema design, migration management (Flyway/Liquibase), indexing strategy, and query optimisation.
• Design, document, and maintain RESTful and/or GraphQL APIs, ensuring consistency, versioning, and thorough OpenAPI/Swagger documentation.
• Identify, catalogue, and systematically address technical debt in collaboration with the wider

Your background and experience will include

• Great communication skills, able to contribute to future roadmaps for the products
• Excellent Java development experience (Java 11+) in a production environment - including Spring Boot, dependency injection, and RESTful API design.
• PostgreSQL skills: schema design, complex query writing, index optimisation, and migration tooling (Flyway or Liquibase).
• Experience designing and documenting APIs using OpenAPI/Swagger
• Proficiency with build tools - Maven or Gradle - and a modern Java development workflow.
• Understanding of software design principles (SOLID, DRY, Clean Architecture)
• Familiarity with containerised deployment environments (Docker, Kubernetes) from a developer perspective.
• Understanding and interest in AI coding assistants - Claude Code, GitHub Copilot, Cursor, or equivalent

Som3 is seeking a Data Governance Manager for a public sector workstream with a three-day-in-office requirement across Central Birmingham, Manchester, Sheffield or Newcastle. The role is a fixed-term contract to March 2027 and focuses on embedding data ownership and stewardship while driving governance across the data lifecycle.

You will develop data ethics policies, deliver training, and connect enterprise governance with local implementation to support organisational change.

Data Governance Manager

3 days in the office - Central Birmingham, Manchester, Sheffield or Newcastle

FTC to March 2027

Experience Data Governance Manager needed for a public sector workstream

You will

• Embed effective data ownership/stewardship
• Drive accountability for data management across the data lifecycle
• Enable delivery of core data capabilities which make up the DGF
• Connect enterprise-wide governance with Spoke-level implementation
• Create a data ethics policy, process and impact assessment

Your background

• Experienced Data Governance experience in PUBLIC SECTOR is essential
• Data governance frameworks and stewardship programs
• Great understanding of data lifecycle management, data quality, metadata and compliance
• Skills in developing and delivering training programmes
• Experience in managing governance projects, coordinating multiple workstreams, and supporting organisational change
• Strong knowledge of data ethics, including proven experience of creating and implementing policies, processes, training and impact assessments to enable the understanding of data ethics risks.