67 jobs in Sonova Group

Boots Hearingcare, part of the Sonova family, is seeking an experienced Information Security and Development Manager for a hybrid role in Warrington or Llandudno. You will lead governance, drive security strategy, and oversee data and development initiatives to deliver secure, scalable technology across the business.

You will influence senior leaders, champion Secure SDLC, and leverage AI and automation to improve operations while ensuring compliance with ISO27001, GDPR, PCI DSS and industry

Warrington, United Kingdom

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

At Sonova, your work can help transform people’s lives. As a leading provider of innovative hearing care solutions, we’re not just a company that makes products, we’re a team on a mission to help people experience the joy of sound.

Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

We have an exciting opportunity to join our Customer Service team. You will be responsible for delivering exceptional levels of service over the phone and through email ensuring that every communication is both a professional and a positive experience for our customers. You will be responsible for confidently handing customer queries promptly, balancing the needs of customers and the business to truly deliver best in class customer service.

The Role

To deliver a high level of customer care consistently while placing orders, providing product and service information, understanding and respecting customers’ needs and managing their expectations carefully, maintaining excellent customer relationships.

To be a proud company ambassador and customer champion, maintaining the personal touch between us and our customers to protect and enhance our reputation.

To answer phones and respond to customer correspondence in a timely manner, with professional and clear answers to customer requests, complaints or suggestions, meeting or exceeding expectations to deliver service excellence and customer satisfaction.

To be responsible for shared success and your personal development, taking ownership of first contact resolution, improving your product knowledge, multi-tasking and resolving problems. Provide troubleshooting information to customers and colleagues, investigating and responding to complaints in a professional and timely manner, always understanding the customers perspective.

About the Role

• Deliver service excellence through great customer care, ensuring customers are recognised in everything you do
• Manage customer calls and correspondence effectively, with dedication, enthusiasm and appropriate service standards
• Act as a liaison, providing product/service information, assisting in sales, orders and colleague enquiries, resolving problems with accuracy and efficiency
• Identify, assess and understand customer needs to achieve satisfaction
• Demonstrate genuine desire to help customers and colleagues achieve success, through patient, passionate and positive communication and taking responsibility for resolution
• Put yourself in the customer’s shoes and advocate for them where appropriate, gathering and passing on feedback to help improve standards
• Be accountable for resolving problems and complaints, investigating where more information is needed, escalating where appropriate and recording information for analysis and continuous improvement
• Build sustainable relationships of trust, through consistent friendly and reliable service, managing expectations, effective explanations and open communication.
• Provide accurate, valid and complete information by using the right systems, methods and tools
• Keep accurate records of customer interactions, handle and protect data and information appropriately
• Complete all clerical, admin and system tasks with accuracy and efficiency, understanding all elements of the system and learning new skills where appropriate to avoid unnecessary call transfers
• Communicate complex business processes, products, features, functions and details to explain situations and improve the understanding of others
• Follow communication procedures, company guidelines and policies maintaining standards of excellence
• Take responsibility for the health, safety and wellbeing of yourself and others adhering to company guidelines
• Advocate as a company ambassador at all times, respecting and supporting the business mission by striving to do more and do better in your role, to ultimately support people who suffer with hearing loss.
• Be proud to be changing lives together at Sonova

What we offer

• Attractive salary and bonus potential, based on company and personal performance
• Five weeks holiday plus all UK bank holidays
• Employee Assistance Program, including financial planning guidance
• Team member recognition, will you be our next Sonova Star?
• Opportunities to grow with us
• Health cash plan reimbursing you for the cost of dental, optical, prescription and other costs.
• Matched pension at 5% increasing with service
• Employee Hearing Care Scheme
• Friends & Family Hearing Care Scheme

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova Warrington is hiring a Customer Service Associate to deliver high-quality care over the phone and email, taking orders, and providing product information with a friendly, patient approach.

You will help resolve queries, support sales, and maintain accurate records while upholding data privacy and company guidelines. The role offers career growth within a diverse, inclusive team committed to improving hearing care globally.

Sonova Group is seeking an experienced Multi-Store Hearing Aid Audiologist in Wimbledon to support clinics across Southwest London. This role offers variety, clinical autonomy, and opportunities for career progression.

You will maintain clinical standards while ensuring customer satisfaction, operate with modern diagnostic tools, and benefit from a comprehensive package including a car allowance, bonuses, and generous leave.

If you’re an experienced Hearing Aid Audiologist who values clinical autonomy, commercial impact, and access to the latest hearing technology- but want a role that genuinely elevates your day-to-day, this could be your next step.

This is an opportunity to own a high performing, established clinic, supported by a strong and loyal customer base, with the scale, stability, and investment of Boots Hearingcare and Sonova behind you.

No firefighting. No compromises. Just the space, tools, and backing to do your best work.

• Access to the latest hearing technology and product innovations
• Advanced diagnostic assessments
• Structured diaries allowing time for personalised consultations
• Strong operational and admin support

• Take full ownership of your clinic, performance, and customer outcomes
• Deliver high-quality, customer‑centric hearing care
• Act as an Ambassador for Boots Hearingcare, building long‑term customer relationships
• Support customers throughout their complete Hearingcare journey
• Confidently recommend solutions from our full product portfolio
• Work flexibly, which may include some evenings and weekends, to meet customer demand

We’re investing in the next generation of clinical leaders.

• Senior Hearing Aid Audiologist roles
• Lead / Mentor positions, supporting newly qualified clinicians
• Multi‑site or regional opportunities as our network continues to grow

• Ongoing CPD and clinical development
• Exposure to new technology and innovation through Sonova
• The opportunity to shape how hearing care is delivered across our clinics

• Car allowance: £5,064 per annum
• Monthly bonus scheme
• 25–30 days annual leave plus bank holidays
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Flexible Benefits Box – tailor your package
• Telus wellbeing support – confidential support inside and outside work
• Long service awards recognising your contribution

• BSc in Audiology (or equivalent)
• HCPC registration
• 2+ years’ post‑qualification experience
• Strong clinical audit results and CPD compliance
• Commercial awareness with a customer‑focused mindset
• Excellent administrative and organisational skills

We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We’re committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova Group is seeking an Established Hearing Aid Audiologist for their Boots Hearingcare clinics in Stratford-upon-Avon, UK. You will own a high-performing clinic, providing high-quality audiological care using the latest technology.

Responsibilities include managing customer relationships, ensuring high standards of care, and supporting clients throughout their hearing journey. The position also offers potential for career progression, ongoing CPD, and attractive benefits.

Sonova Group is seeking an Experienced Hearing Aid Audiologist in Gloucester. In this role, you will take ownership of your clinic and provide customer-centric hearing care. The position offers clear pathways to senior roles, mentoring opportunities, and a supportive environment for professional development.

Benefits include a car allowance, a monthly bonus scheme, and flexible leave options. Ideal candidates should have a BSc in Audiology and HCPC registration, alongside a strong focus on customer care and clinical excellence.

Sonova Group seeks an experienced Multi-Store Hearing Aid Audiologist in Cheltenham. This role involves traveling across multiple clinics while maintaining clinical excellence and supporting performance. You will positively impact customer outcomes and contribute to local teams.

With ongoing clinical development opportunities, this position offers a car allowance, bonus scheme, generous leave, and several employee benefits. Join a dynamic team focused on delivering outstanding customer care.