17 jobs in Sonova

At Sonova, your work can help transform people’s lives. As a leading provider of innovative hearing care solutions, we’re not just a company that makes products, we’re a team on a mission to help people experience the joy of sound.

Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

We have an exciting opportunity to join our Customer Service team. You will be responsible for delivering exceptional levels of service over the phone and through email ensuring that every communication is both professional and a positive experience for our customers. You will be responsible for confidently handling customer queries promptly, balancing the needs of customers and the business to truly deliver best‑in‑class customer service.

To deliver a high level of customer care consistently while placing orders, providing product and service information, understanding and respecting customers’ needs, and managing their expectations carefully, maintaining excellent customer relationships.

To be a proud company ambassador and customer champion, maintaining the personal touch between us and our customers to protect and enhance our reputation.

To answer phones and respond to customer correspondence in a timely manner, with professional and clear answers to customer requests, complaints or suggestions, meeting or exceeding expectations to deliver service excellence and customer satisfaction.

To be responsible for shared success and your personal development, taking ownership of first‑contact resolution, improving your product knowledge, multi‑tasking and resolving problems. Provide troubleshooting information to customers and colleagues, investigating and responding to complaints in a professional and timely manner, always understanding the customers’ perspective.

• Deliver service excellence through great customer care, ensuring customers are recognised in everything you do
• Manage customer calls and correspondence effectively, with dedication, enthusiasm and appropriate service standards
• Act as a liaison, providing product/service information, assisting in sales, orders and colleague enquiries, resolving problems with accuracy and efficiency
• Identify, assess and understand customer needs to achieve satisfaction
• Demonstrate genuine desire to help customers and colleagues achieve success, through patient, passionate and positive communication and taking responsibility for resolution
• Put yourself in the customer’s shoes and advocate for them where appropriate, gathering and passing on feedback to help improve standards
• Be accountable for resolving problems and complaints, investigating where more information is needed, escalating where appropriate and recording information for analysis and continuous improvement
• Build sustainable relationships of trust, through consistent friendly and reliable service, managing expectations, effective explanations and open communication.
• Provide accurate, valid and complete information by using the right systems, methods and tools
• Keep accurate records of customer interactions, handle and protect data and information appropriately
• Complete all clerical, admin and system tasks with accuracy and efficiency, understanding all elements of the system and learning new skills where appropriate to avoid unnecessary call transfers
• Communicate complex business processes, products, features, functions and details to explain situations and improve the understanding of others
• Follow communication procedures, company guidelines and policies maintaining standards of excellence
• Take responsibility for the health, safety and wellbeing of yourself and others adhering to company guidelines
• Advocate as a company ambassador at all times, respecting and supporting the business mission by striving to do more and do better in your role, to ultimately support people who suffer with hearing loss.
• Be proud to be changing lives together at Sonova

• Attractive salary and bonus potential, based on company and personal performance
• Five weeks holiday plus all UK bank holidays
• Employee Assistance Program, including financial planning guidance
• Team member recognition, will you be our next Sonova Star?
• Opportunities to grow with us
• Health cash plan reimbursing you for the cost of dental, optical, prescription and other costs.
• Matched pension at 5% increasing with service
• Employee Hearing Care Scheme
• Friends & Family Hearing Care Scheme

Customer Service Associate • Warrington, United Kingdom

Sonova in Warrington seeks a hands-on Business Development professional to win new business across the UK & Ireland. You will identify, approach, and convert customers and partners, building pipelines from scratch and testing new routes to market.

You will lead the full sales cycle—from first contact to negotiation and closing—and work cross-functionally with marketing, product, and operations to enable market entry.

Boots Hearingcare is seeking a Hearing Wellness Advisor to welcome customers, support their hearing journey, and promote centre services. You’ll receive structured training at the Boots Hearingcare Academy and a clear path to progression into QHAD and Audiologist roles.

The role offers hands-on clinic exposure, a structured development plan, monthly bonus potential, and employee benefits. Salary and benefits reflect entry into a long-term audiology career.

If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.

You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.

This is a hands‑on, customer‑facing role with real responsibility, structured development, and a clear future pathway.

You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

• Access to the latest hearing technology and hearing aid solutions
• Structured diaries and appointment‑based services
• Strong clinical and operational support
• Clear processes and high standards of care

As a Hearing Wellness Advisor, you’ll:

• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre‑clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high‑quality, customer‑centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands‑on experience in store.

This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist.

With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice

• Salary: £26,500 per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box – tailor your package
• Telus wellbeing support – confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution

• A strong customer‑service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

Boots Hearingcare, backed by Sonova, is seeking an experienced Hearing Aid Audiologist for a multi-store regional role. You’ll deliver high-quality care with clinical autonomy across several well-equipped clinics.

You’ll travel between sites, maintain clinical standards, support performance, and influence patient outcomes with strong operational support and clear regional planning. This position offers progression opportunities into senior/lead roles and a chance to shape how hearing care is

Boots Hearingcare, in partnership with Sonova, is seeking an experienced Hearing Aid Audiologist to join a multi-store role across Farnborough and Camberley. Operate across clinics with clinical autonomy and strategic impact.

You will travel between sites, manage high-quality consultations, and support performance with central admin backing. The role offers progression opportunities and a competitive benefits package.

Boots Hearingcare, backed by Sonova, offers an established clinic with a loyal customer base and modern facilities designed for high-quality hearing care. You will lead clinical outcomes, enjoy state-of-the-art technology access, and benefit from strong operational support to deliver exceptional patient journeys.

This role provides a clear progression path into Senior Hearing Aid Audiologist and leadership roles, with opportunities across a growing multi-site network and ongoing CPD development.

If you’re an experienced Hearing Aid Audiologist who values clinical autonomy, commercial impact, and access to the latest hearing technology- but want a role that genuinely elevates your day-to-day, this could be your next step.

This is an opportunity to own a high performing, established clinic in Bracknell, supported by a strong and loyal customer base, with the scale, stability, and investment of Boots Hearingcare and Sonova behind you.

No firefighting. No compromises. Just the space, tools, and backing to do your best work.

You’ll work within a modern, well-equipped Boots Hearingcare clinic, designed to support high-quality clinical care and confident customer decision-making, including:

• Access to the latest hearing technology and product innovations
• Advanced diagnostic assessments
• Structured diaries allowing time for personalised consultations
• Strong operational and admin support

Everything is built around enabling you to deliver consistent, high-quality hearing care.

As an Established Hearing Aid Audiologist, you’ll:

• Take full ownership of your clinic, performance, and customer outcomes
• Deliver high-quality, customer-centric hearing care
• Act as an Ambassador for Boots Hearingcare, building long-term customer relationships
• Support customers throughout their complete Hearingcare journey
• Confidently recommend solutions from our full product portfolio
• Work flexibly, which may include some evenings and weekends, to meet customer demand

We’re investing in the next generation of clinical leaders.

This role offers clear progression into:

• Senior Hearing Aid Audiologist roles
• Lead / Mentor positions, supporting newly qualified clinicians
• Multi-site or regional opportunities as our network continues to grow

• Ongoing CPD and clinical development
• Exposure to new technology and innovation through Sonova
• The opportunity to shape how hearing care is delivered across our clinics

• Salary: Circa £40,000 DOE
• Car allowance: £5,064 per annum
• Monthly bonus scheme
• 25–30 days annual leave plus bank holidays
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme & life assurance
• Flexible Benefits Box – tailor your package
• Telus wellbeing support – confidential support inside and outside work
• Long service awards recognising your contribution

• BSc in Audiology (or equivalent)
• HCPC registration
• 2+ years’ post-qualification experience
• Strong clinical audit results and CPD compliance
• Commercial awareness with a customer-focused mindset
• Excellent administrative and organisational skills

Boots Hearingcare is seeking a Multi-Store Hearing Aid Audiologist to support a network of clinics across the Edinburgh region. You will ensure clinical excellence, support performance, and maintain continuity of care with access to the full Sonova product portfolio and advanced equipment.

This role offers travel between sites, strong operational support, and opportunities for senior or regional advancement as the network grows. A regional scope for care and impact awaits.