169 jobs in Sureserve

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.

The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients.

The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.

• Planning the day to day works of the Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and distribute/communicate work accordingly.
• Ensuring the cascade of data is both accurate and timely.
• Ensuring up to date records are both produced and kept via the appropriate mediums on time.
• Liaise with the other Contracts Administrators and Supervisors.
• Answering and dealing with phone calls from both Clients and Tenants.

• A self-motivated individual, looking to develop and progress within a successful Company.
• Understand and work to an excellent level of customer service.
• The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
• Experience of handling a high volume of calls will be beneficial
• Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.

It is important that we complete all the appropriate criminal and reference checks before you start working with us.

Working hours will be Wednesday to Friday 8am till 5pm with 1 hour for lunch, based in our local Boston office.

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.

• Day‑to‑day management of the installation you have been assigned
• Complete the installation to the specification of the survey and the client criteria and to all governing body regulations
• Report any reasons why the above cannot be achieved to your installation supervisor
• To complete all contract‑specific paperwork at the time of the installation and acquire all necessary signatures
• Carry out your duties professionally and courteously, show awareness and respect for other people’s property, and maintain a high level of cleanliness in all areas of your work
• To return to any recalls at the request of your installation supervisor
• Complete the assigned installation within the set time frame
• Complete all paperwork including timesheets and H&S Monitoring forms
• Ensure Health & Safety & Environmental procedures and standards are adhered to
• Ensuring all certification and documentation is completed accurately

• Valid ACS & other relevant gas qualifications
• Full UK Driving Licence (less than 6 points)
• Experience within Social Housing desirable, but not essential
• Experience delivering high levels of customer service
• The ability to work with a diverse customer base

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000's retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme
• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Sureserve is seeking a proactive Resident Liaison Officer to join our contract delivery team across a designated UK area. The role focuses on building positive relationships with residents, arranging and coordinating gas service appointments, and ensuring access and compliance with annual gas safety requirements.

You will communicate across telephone, letters, emails and home visits, handling enquiries, maintaining reports and supporting continuous improvement.

Sureserve, based in Croydon, is seeking skilled professionals for heating services in the social housing sector. Responsibilities include day-to-day management of installations and compliance with regulations. Candidates should possess relevant gas qualifications, a UK driving licence, and ideally experience in social housing.

Benefits include a competitive salary, pension scheme, life assurance, and generous annual leave increasing with service. The company promotes inclusivity and offers various family-friendly policies and employee support programs.

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

We are seeking an experienced gas engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers.

Overview ofRole:

The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot watersystems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction.

Key Responsibilities:

• Carry out service and maintenance works on a variety of domestic properties across the region.
• Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
• Communicate updates and progress of work, completing the required paperwork electronically and manually.
• Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
• To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.

Key Attributes & Requirements:

• Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1.
• Out of Hours evening and weekend cover on a rota basis isrequired as part of this role
• A friendly and professional attitude to build strong relationships with clients & tenants
• It is important that we complete all the appropriate criminal and reference checks before you start working with us.

Working hours are:

• 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs

1 hour for lunch daily, call out rota to go on doing evenings & weekend work.

What We Offer:

• Company vehicle and fuel card
• Support provided for professional qualifications
• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced maternity & paternity packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice programme
• Social activities for all of our Teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.

Sureserve is seeking an experienced Heating Engineer to maintain and repair domestic heating and hot water systems across our regional client properties. You will ensure safe operation, deliver high service standards, and perform timely repairs while following health and safety procedures and completing required paperwork.

Working hours are five days a week with an on-call rota in the evenings and at weekends.

Key Responsibilities

• To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance.
• To identify any gaps in an engineer’s knowledge and provide feedback to line managers where additional training is required.
• Serious complaint jobs may need to be visited. A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks.
• Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations.
• A QC Inspector will ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved.
• To ensure engineers comply with all health and safety requirements. All issued equipment must be fit for purpose and free from defects, including:
  • PPE
  • Vehicles
  • Ladders
• Regular HSE checks must be conducted with each engineer within the geographical contract area.

• To confidently engage with client representatives and communicate relevant information through the correct channels.
• To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers’ working practices.
• To recognise that honest reporting is essential for the development of engineers, the team, and the company.

• To resolve any reasonable issues raised by tenants or clients.
• To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants.

• To assess and mentor new starters and newly qualified engineers.

• To be self‑motivated and capable of working unsupervised.
• To assess issues effectively and bring them to a swift resolution.
• There may be occasions where:
  • Work outside normal hours is required
  • Extensive travel across business areas is necessary
  • Additional tasks outside this specification are assigned

• To ensure agreed targets are met and management systems are regularly updated.
• To fully research and understand each client’s contractual requirements.
• To actively seek industry updates and present these to the team during toolbox talks when required.

Sureserve is seeking individuals for stock management roles in Horsham. Responsibilities include order raising, stock control, and ensuring compliance with health and safety policies.

The ideal candidate should be computer literate and have knowledge of stock control, with experience in a stores environment being desirable but not essential. The company offers various perks like 25 days annual leave and opportunities for progression.

Sureserve is seeking a Gas Service Engineer to perform high‑quality gas servicing across designated housing properties, ensuring safety and compliance. You’ll work independently, representing our values and delivering professional service to tenants and clients.

The role is a 40-hour week, Monday to Friday with on‑call requirements, offering a permanent contract, company vehicle, pension, life assurance and a wide range of employee benefits to support your career and wellbeing.