13 jobs in Taylor & Francis Group

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group publishes high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We have an immediate opportunity to join our People Business Partnering team on a 12 month fixed term contract basis.

Our People Business Partners play a crucial role in supporting both the business and its people. With an eye toward enabling their stakeholder groups to achieve their objectives, their primary focus is on assisting line managers and front-line colleagues by making sure they have the guidance and resources to succeed. In addition to providing this direct support, they also lead business area-specific HR initiatives, such as maintaining organizational charts, overseeing workforce planning exercises, and execution of changes programs.

Our People Business Partners are dedicated to serving as trusted advisors, helping to execute plans and activate talent frameworks/initiatives tailored to the unique needs of the business areas they support.

You will be expected to work in a hands‑on way to drive and deliver key people initiatives into the business in support of the strategic people plan, and acting in close collaboration and partnership with people colleagues from our 4 Pillars - Transformation, Culture, Professional Learning & OD, and People and Policy Relations.

The People Business Partner will focus on the following key areas:

• Org Effectiveness & Change Management
• Talent & Workforce Planning
• Performance Management, Development & Rewards
• Employee Engagement
• Capability Management

• Acting as a Trusted Advisor to build and maintain strong relationships with Managers and their teams and gain in depth knowledge of the division, key employees and business processes.
• Build strong relationships with colleagues and business leaders by in-depth and active listening to understand objectives and challenges, problem‑solve and agree plans for an effective way forward.
• Partner closely with colleagues in the POE (Shared Service) team and across the 4 Pillar teams to support the delivery of the Global People Strategy and Plan to the highest standard across own area of the business.
• Work with the Regional Strategic Partner to provide support for ad‑hoc People Team projects as required bringing a solution focused mind‑set to bear on any initiative.
• Bring a strong commercial and customer focus to all People related initiatives.

In order to be successful in this role you will have:

• A proven track record of true HR Business Partnering experience and of supporting colleagues across the full colleague lifecycle, ideally within a global environment, including strong performance management, talent acquisition, change management experience and skills.
• Strong Talent Planning skills and a deep knowledge of the talent process across the colleague life cycle
• Experience of successfully executing reorganizations
• Experience of and a commitment to driving commercial and customer focused People initiatives.
• Strong Project management experience and experience with using relevant Project Management tools and processes.
• Strong Data Analysis skills and data‑led storytelling ability
• Knowledge of employment legislation
• Experience of working with Trade Unions would be useful (UK)
• Evidence of working cross‑functionally and effectively influencing stakeholders
• Ability to effectively listen and coach at all levels with an empathetic and inclusive mindset
• A willingness to roll up your sleeves and do the day‑to‑day as well as the strategic elements of a BP role
• A familiarity and comfort with working with ambiguity and "in the grey"
• Strong HRBP background plus experience in one Centre of Excellence (could be TA, L&D, ER, DEI, etc)

Location: The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire, to ensure that as a balanced worker they can make it to our office location 3 days per week.

Closing Date: Applications will close on 13th March but please note that applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising, so we encourage you to apply at the earliest opportunity.

* Please note that you must have the right to work and live in the UK *

• A competitive salary + bonus
• An excellent work/life balance with a fantastic working culture
• 25 days annual leave
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 volunteering days annually
• Day off for your birthday
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well‑being support
• Share Match – Plan that matches every share purchased with two free shares.
• Life assurance, plus optical and medical care

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work‑life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site:

Overview

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

We have an exciting and business critical opportunity for an experienced Finance Business Partner to join our Business Planning and Performance division, reporting into the Finance Director Corporate Costs.

This role supports the planning and performance of our c.£200m indirect cost base. You will be integral in supporting the business to provide clear and robust cost reporting and return on investment metrics. You will be responsible for generating executive level insights by applying a financial lens to business decisions and assessing cost opportunities and risks by closely partnering with T&F senior management. The role has a particular focus on staff costs, supporting the HR team to provide clear and robust FTE reporting and employee productivity metrics.

• Partner with the business and T&F finance to design, develop and report on indirect cost and ROI metrics
• Support HR and senior management to report on FTE and employee productivity metrics
• Maintain the appropriate review and reporting mechanisms for indirect costs to ensure tight cost control and risk and opportunities are identified and shared with the relevant stakeholders
• Ensure that the business clearly understands their budget headcount and all recruitment is in line with plan
• Work closely with business stakeholders and finance to deliver the annual planning cycle (budget, 3YP, forecasts) with high-quality accurate cost and FTE forecasting
• Support with building business cases for indirect cost projects/ investments, tracking spend and reporting on ROI, in particular HR projects/FTE investments
• Provide insight and analysis to support the business with understanding cost drivers and performance against budget
• Build scenario models to evaluate the impact of headcount changes, cost of living and career pathway adjustments
• Work closely with the Financial Control team to ensure the correct treatment is being followed for the accounting of indirect costs, including the capitalisation of IT staff costs, bonus and holiday provisioning and changes in payroll taxation rules and regulations
• Work closely with the Operations teams to ensure the quality and accuracy of payroll and FTE data
• Lead on the design and development of automated cost and FTE reporting, including PowerBI dashboards and integration with HR Information Systems
• Proactively identify potential areas for cost rationalisation
• Support tender processes to ensure financial impacts are fully understood and evaluated
• Proactively seek opportunities to automate processes and to drive process improvements
• Be the principal point of contact for the HR leadership team for finance queries – building strong networks across the business and in all geographies
• Provide insight, analysis and reporting on other areas of indirect cost as required by the Finance Director – Corporate Costs

• A Professional qualification (ACCA, ACA, CIMA or equivalent) is essential to success in this role.
• Significant post qualified experience in financial reporting / forecasting / budgeting / business partnering
• Demonstrable SAP and Planning Analytics (TM1) user experience is essential with experience of bespoke HR systems and PowerBI a benefit
• Comfortable manipulating large data sets and visualising complex financial information to non finance stakeholders
• Technical awareness of industry and developments in payroll and employment law that may affect staff cost, experience partnering with HR teams preferred but not essential
• Strong data literacy and stewardship techniques are essential
• Strong MS skillset, especially Excel and Powerpoint
• Attention to detail is essential
• Excellent communication/presentation skills and the ability to maintain strong working relationships
• A high level of numerical and analytical capability with a strong eye for detail
• Experience working in a fast-paced, high growth, technology focused organisation
• Ability to manage workload in challenging and busy environment. Ability to prioritise and balance multiple and often conflicting requests/timeframes
• An interest in driving finance planning solutions and passionate about data needing to be both accurate and of a high quality to make better decisions
• Commitment to continuous improvement and the ability to drive improvements based on data analysis and evidence-based learning
• Ability to handle and communicate information sensitively and professionally
• Strong influencing skills and stakeholder management
• Self-starter and problem-solver with the ability to work with minimal supervision. Be hands-on and open to new ways of doing things

Location: We believe that great things happen when people connect face-to-face. That\'s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshireto ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

Closing Date: Applications will close on 23rd January 2026 but we will be shortlisting alongside advertising so please apply at your earliest convenience.

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Life assurance, plus optical and medical care

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

We know that sometimes the \"perfect candidate\" doesn\'t exist, and that people can be put off applying for a job if they don\'t fit all the requirements. If you\'re excited about working for us and have most of the skills or experience we\'re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site:

Overview

Taylor & Francis publishes more than 2,700 peer‑reviewed academic journals globally, with an established and growing list of Humanities and Social Sciences titles. We currently have opportunities at Publisher and Senior Publisher level for experienced colleagues to join our journals editorial team across subject areas including social sciences, behavioural science and education, politics, economics and societies.

Informa is a leading academic publishing, business intelligence, knowledge, and events business, listed on the London Stock Exchange and a member of the FTSE 100. We are looking for candidates who share our commitment to quality and knowledge.

Publisher & Senior Publisher

• Lead and grow a portfolio of academic journals, developing strategic plans that drive quality, growth, and profitability while meeting or exceeding revenue and article volume targets
• Build and maintain strategic partnerships with academic societies, journal editors, and academic communities; represent Taylor & Francis at conferences and editorial board meetings
• Demonstrate market expertise by maintaining knowledge of industry trends and competitor activity to inform journal development decisions and optimize publishing processes

Senior Publisher

• Create innovative development strategies with significant autonomy, oversee P&Ls with minimal supervision, mentor less experienced colleagues, and support executive leadership
• Position yourself as a recognized publishing expert, attract key opinion leaders as editors, and take leading roles at industry events while championing policy and process improvements

Cross‑role responsibilities

• Collaborate across departments to ensure operational excellence and continued growth of the portfolio

Publisher & Senior Publisher

• Experience in scholarly publishing with knowledge of best practices, publication ethics, funder mandates, and industry trends
• Commercial acumen with ability to analyze market opportunities and develop strategic plans that drive portfolio growth
• Strong relationship-building skills to develop networks within academic communities and maintain partnerships with external stakeholders
• Excellent communication and presentation skills to represent Taylor & Francis at conferences and editorial board meetings
• Analytical thinking with the ability to develop logical responses to challenges and deliver customer and commercial value

Senior Publisher

• Proven track record of successfully managing high-performing academic journals with minimal supervision and the ability to mentor colleagues
• Leadership in becoming a recognized publishing expert within your field, with the ability to attract editors and participate in industry events
• Advanced P&L management experience with the ability to work autonomously while supporting executive leadership

Location: Abingdon-On‑Thames, England; Milton Park, Oxfordshire; or London Blackfriars. We believe great things happen when people connect face‑to‑face. We work in person three days a week or more, with flexibility to work from home or remotely when not in offices. A minimum of 3 days per week in‑person time is expected.

Closing date: Applications will close on 19 September 2025.

• Excellent work/life balance with a flexible working culture
• 25 days annual leave + birthday day off
• 3 discretionary days off during the holiday season
• 4 paid volunteering days per year
• Company funded private medical insurance (single cover)
• Employee assistance programme – 24/7 wellbeing support
• Share Match – plan that matches every share purchased with two free shares
• Pension scheme; life assurance; optical and medical care

Taylor & Francis is proud to be an Equal Opportunity Employer. We value diversity and inclusion and recruit without regard to protected characteristics. We encourage applicants with most of the required skills to apply and welcome flexible or part‑time arrangements. For more information please visit our Careers Site: and our LinkedIn Life page.

Overview

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Job Description

This role will report to the Senior Compliance Manager at Taylor and Francis (T&F), to help develop and implement key areas of Informa’s overall compliance strategy.

The role will provide advice and knowledgeable compliance support for global T&F colleagues, as well as supporting training and engagement and using tracking, monitoring analysis and reporting of key data points to ensure that Taylor & Francis’s Compliance programme successfully manages the division’s exposure to regulatory risk, as part of Informa’s wider Compliance programme. The T&F Compliance programme includes sanctions, anti-bribery and corruption, whistleblowing, modern slavery, anti-sexual harassment and third party risk, amongst other areas.

Tasks are likely to include:

• Collaborating effectively with the T&F Senior Compliance Manager, the wider Informa Group Compliance team and other global teams and colleagues as needed
• Helping the business to operate in compliance with sanctions, anti-bribery and other laws and regulations supported by the Compliance team, by responding to questions and providing clear, accurate, current and appropriate advice in a timely manner
• Managing responses to the T&F Compliance team inbox, escalating issues to Compliance Manager or other teams as required
• Carrying out screening for sanctions, reviewing screening results and resolving more complex escalations
• Supporting the T&F Senior Compliance Manager in the delivery of risk-based due diligence on third parties. This may include assisting with due diligence reviews of third parties, identifying, tracking and monitoring related mitigation activities, the assessment and tracking of the effectiveness of existing third-party management processes, and overall analysis to ensure that our due diligence is commensurate with the level of risks identified
• Working alongside the Senior Compliance Manager to engage with T&F colleagues on the importance of regulatory compliance and to communicate the details of applicable laws and regulations, and our related policies and processes. This may include writing communications, managing our internal online content, developing and delivering scheduled training, developing or updating guidance, and ensuring that T&F Compliance’s engagement and training materials remain current and readily available
• Ensuring that T&F’s divisional policies and related guidance, including the Divisional (Financial) Authority Framework and Sanctions guidance are up to date
• Monitoring compliance with Informa’s Gifts & Entertainment policy, through reviewing records on our finance and other reporting systems, following up on non-compliance with policy, and analysing data to identify potential risk areas
• Maintaining records of activities (such as training, due diligence or monitoring activity) so that records are available to internal audit teams and regulators if needed
• Managing T&F Compliance’s KPIs and metrics in line with Global Compliance requirements, including tracking against targets and analysing data to identify areas of risk or opportunity
• Developing and presenting reports and dashboards to senior stakeholders on compliance metrics, programme status and areas of risk or opportunity, ensuring visibility of the compliance programme’s progress and effectiveness
• Assisting with external and internal audits as appropriate
• Working with T&F’s process improvement teams to map compliance processes as needed and identify opportunities to streamline and improve
• Providing reports on the T&F Compliance team’s progress and activities as required by the Business and the T&F Compliance Manager
• Attending/participating in webinars and conferences, including specialist groups for the publishing industry, e.g. Publishers Association, Navex Global, Trace to ensure you remain up to date with regulatory changes, industry initiatives, and best practice to help inform and drive divisional compliance initiatives

Qualifications

Whilst previous compliance experience isn’t essential, as some of these skills can be trained, we would be keen to find a candidate with a demonstrable interest in Compliance and some of the following:

• A keen interest in and good knowledge of key compliance areas such as ABC, Modern Slavery, Whistleblowing and Sanctions and other compliance obligations
• Experience of working with screening programmes for Sanctions and/or third party Due Diligence
• Experience of collaborating effectively with international colleagues
• Experience in producing qualitative and quantitative reports and presenting the findings
• Effective written and verbal communication skills, and experience in communicating at all levels of an organisation
• Recognised Compliance and/or legal qualifications, demonstrating commitment to this field.

Skills and Behaviours Required

• Able to take initiative and prioritise
• Strong relationship building skills and ability to interact credibly and genuinely with stakeholders at all levels within the organisation
• Complex problem solving with the ability to understand the challenge, identify root causes and be able to provide insight and recommendations
• Ability to interpret. Applying policy to business can be complex: the ability to understand where and how to comply with the spirit, as well as the letter of the rule is important
• Attention to detail. Many regulations require detailed analysis: it’s important to attend to the details while maintaining a view of the big picture
• Attention to the big picture. Compliance Officers must understand the bigger picture and what the regulators are trying to accomplish with the regulation.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our officesto ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time in our office in Milton Park, Abingdon.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact your Talent Acquisition Partner. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

1 day ago Be among the first 25 applicants

Direct message the job poster from Taylor & Francis Group

Taylor & Francis Group, an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge, and events company, creating unique content and connectivity for customers worldwide. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of peer-reviewed scholarly journals, books, e-books, and reference works. We empower learners, thinkers, and doers with trusted knowledge that advances research and enriches lives. Since 1798, we have been bringing together diverse ideas and opinions to publish the truths that matter.

Our purpose is to foster human progress through knowledge. We believe in encouraging and examining different ideas and voices, ensuring only work that meets our high standards is published. This involves open-mindedness, robust debate, and the courage to defend well-founded perspectives, even if they conflict with personal beliefs. If you share this vision, we’d love to hear from you.

Every day, millions of people read our content. Would you like to be part of this customer journey?

We are seeking a Customer Service Representative to join our global team, providing outstanding service to internal and external customers. Reporting to the Customer Service Manager, you will collaborate across departments, manage daily processes, and contribute to improving customer satisfaction, productivity, and cost efficiency.

1. Handle customer queries via phone, email, live chat, and in person, resolving issues in accordance with policies, KPIs, and best practices, aiming for first contact resolution.
2. Process invoices and quotes accurately, responding to customer queries and escalating issues when necessary.
3. Resolve product or service issues by identifying root causes, explaining solutions, and following up to ensure resolution.
4. Review and update customer self-help portals based on customer interactions.
5. Manage business processes and liaise with other departments as needed.
6. Suggest and help implement improvements to SOPs and workflows.
7. Maintain knowledge of policies, processes, and systems, developing internal networks to enhance expertise.
8. Support team members and actively participate in meetings, sharing insights and feedback.
9. Utilize Salesforce and SAP for managing contacts, workflows, and orders, ensuring adherence to SOPs.
10. Meet personal objectives and KPIs, including quality standards.

• Proficiency in Microsoft Office and ability to quickly learn new systems.
• At least one year of customer service experience, preferably in an office setting.
• Experience working with KPIs and SLAs.
• Strong problem-solving skills and a customer-focused approach.
• Good educational background, including competence in English and Maths.
• Experience with CRM systems like Salesforce is advantageous.

• Results-driven with effective time management.
• Creative problem solver with excellent communication skills.
• Detail-oriented, accurate, and efficient.
• Ability to work under pressure and meet deadlines with minimal supervision.
• Team player with a positive attitude and flexibility.
• Self-motivated to improve performance continuously.

We offer a flexible hybrid work model (3 days in the office, 2 from home), 25 days annual leave plus extra days for your birthday and Christmas, volunteering days, wellbeing support, share matching, pension, and health benefits.

Applicants must be based within a reasonable commute of our offices in Milton Park, Oxfordshire, or Colchester, and have the right to work in the UK.

Application deadline: 05 June 2025. We review applications on a rolling basis and encourage early applications.