5 jobs in The Co-operative Bank plc
Customer Service Officer
Posted 4 days ago
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Join to apply for the Customer Service Officer role at The Co-operative Bank plc
3 weeks ago Be among the first 25 applicants
Pay range and locationThis range is provided by The Co-operative Bank plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeRole: Customer Service Officer
Location: Exeter city centre
Ad-hoc Support required for Plymouth branch
Full Time: 35 hours
Work pattern: 09:00 - 16:30 and every other Saturday 09:00 - 13:00
Company values and environmentWant to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:- Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
- Supporting customers across a variety of channels including in person, telephone and secure messages
- Identifying and addressing customer’s needs
- Cash management control
- Utilizing various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
- Working towards personal/team targets and objectives
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Participating in community outreach work and charity projects
- Previous experience gained within a customer service environment is essential
- Knowledge of cash handling
- A passion for excellent customer service with a positive, enthusiastic and resilient approach
- Proven success in achieving targets, objectives or deadlines
- Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
- The ability to work in a fast paced environment
- 27 days holiday rising to 30 days plus bank holidays
- Premium Allowance and Time in Lieu for Saturday working
- Competitive pension with up to 10% employer contribution
- Income protection/ life assurance
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Wellbeing support ‘ ’ offers mental health support, physiotherapy and GP appointments
- Colleague network groups committed to inclusion and diversity within our Bank
- Family friendly policies and supportive working environment
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
We reserve the right to close this advert early if we receive a high volume of suitable applications
Seniority level- Entry level
- Full-time
- Customer Service and Finance
- Financial Services and Banking
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Digital Product Owener - 12 Month FTC
Posted 7 days ago
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As a Digital Product Owner, the role holder will provide vision and direction of product delivery, creating innovative solutions that meet the needs of the customer and wider Business stakeholders whilst delivering the Bank Digital strategy. They will translate user needs from various sources (i.e marketing & data analysis, stakeholder requirements and strategic priorities) into a vision for the product scrum team. Create and refine a prioritised backlog and release roadmap that represents that vision and create, evolve and deliver new, innovative and engaging propositions that drive customer engagement, self‑service behaviour and customer advocacy. The role holder will be the main customer advocate within the scrum team delivery, driving the Customer Experience of digital propositions working with the UX team and driving business change to maximise the delivery of business benefits and outcomes. The role holder provides input to the strategic digital roadmap central to the organisations strategy; resulting in a competitive digital proposition and delivering business benefits. They also act as the interface between the scrum team(s) and the business by representing the teams at relevant forums and meetings.
Benefits- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
We operate on a team‑led hybrid approach at least once a month in the Manchester office.
ContractThis is a 12‑month fixed‑term contract.
About You- In‑depth knowledge of Agile processes and principles and the ability to positively promote the benefits of working this way to stakeholders, cross‑functional teams and the wider digital team
- Outstanding communication, presentation and leadership skills; proven evidence of identifying, creating and delivering successful engaging digital propositions that drive customer advocacy and self‑service customer behaviours
- Confident in technological advancements across multiple devices
- Creative thinker with a vision – ability to create and shape innovative ideas into engaging customer propositions
- Strong understanding of change value drivers across customer, commercial, regulatory and risk dimensions
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Digital Product Owner - Agile, Roadmap & Customer Advocate
Posted 9 days ago
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Job Description
The Co-operative Bank plc is seeking a Digital Product Owner in Manchester to provide vision and direction for product delivery, translating user needs into a compelling product backlog and roadmap. You will drive customer engagement, self-service behaviours and advocacy by delivering innovative digital propositions.
As the main customer advocate within the scrum team, you will partner with UX and business stakeholders to maximise benefits and outcomes, while translating strategic priorities
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Planning & Assurance Analyst
Posted 19 days ago
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2 days ago Be among the first 25 applicants
Join to apply for the Planning & Assurance Analyst role at The Co-operative Bank plc
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The Co-operative Bank plc provided pay rangeThis range is provided by The Co-operative Bank plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeDirect message the job poster from The Co-operative Bank plc
Manchester – Hybrid 1 day a week in the office Salary - £34,000 - 43,000
Full time – 35 hours
Closing Date - 06/08/2025
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
We promote a hybrid working environment, which means you will work at our office in Manchester roughly once a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.
The Role:
The position of Planning & Assurance Analyst is a key role to support the Bank’s Change Investment Portfolio. The role will report directly to the Head of Assurance, requiring excellent stakeholder management at all levels. You will create, enhance and continuously improve the Bank Change Methodology (BCM) and associated processes, embedding best practice. You will undertake analysis into MI produced by the projects and programmes across the Portfolio and produce reports into the relevant governance meetings and to the Regulators.
Key Accountabilities:
Excellent experience of a range of Change methodologies and delivery approaches including Prince 2, Agile and Scrum- Support the creation of Board & ExCo submissions on a monthly, quarterly & yearly basis
- Support the risk management activities and reporting
• Support the Bank’s key governance committees (agenda planning, financial submissions, pack creation, facilitation, minutes, decisions & actions tracking)
• Support the management and tracking of the investment Portfolio spend, including benefits, for the Bank via appropriate process and governance.
Knowledge, skills & experience required:
- Excellent experience of a range of Change methodologies and delivery approaches including Prince 2, Agile and Scrum.
- Excellent analytical skills and ability to assimilate, interpret and then communicate information from many different sources.
- Excellent written and communication skills with proven ability to define and adapt new and existing processes and documentation/templates/ process maps etc.
- Proven presentation skills, both written and verbal to senior level audiences
- Highly organised, with an acute attention to detail
- Good understanding of project controls and standards within the risk management framework
- Good understanding of Business strategy, design and planning, desirable
- Highly motivated with proven ability to work both as part of a team and independently as required.
- Advanced skills in MS office applications – Word, PowerPoint, Excel, MSProject, SAFe
- SQL and / or VBA skills an advantage
What you can expect from us
• 27 days holiday at start, rising to 30 days
• Flexible working including opportunity to work from home.
• 2 paid days for volunteering per year
• Positive working environment in contemporary offices centrally located in Manchester.
• Strong career path within Financial Services
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Analyst and Strategy/Planning
- Industries Financial Services and Banking
Referrals increase your chances of interviewing at The Co-operative Bank plc by 2x
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Banking Customer Service Officer Impactful Branch Support
Posted 24 days ago
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