33 jobs in The Vella Group Repair Centres

About The Vella Group

The Vella Group is one of the UK’s leading accident repair specialists, known for delivering high-quality repairs and exceptional customer service. With multiple sites across the UK and strong partnerships with insurers and manufacturers, we pride ourselves on our professional standards, investment in our people, and commitment to continuous improvement.

Bradford

£29,724.50 Per Annum Plus Benefits

42.5 Hour week

We are looking for a proactive and customer-focused Customer Services Advisor to join our team. This role is key to delivering outstanding customer service in line with company policies and procedures. You will be the first point of contact for customers, ensuring queries are handled promptly and professionally while coordinating vehicle collections, deliveries, and courtesy cars.

• Deliver excellent customer service by understanding customer needs and expectations
• Maintain a professional presence at the reception desk, dealing with customer queries efficiently
• Handle dissatisfied customers calmly and elevate complaints to the General Manager or Production Manager when required
• Create and manage job documentation, customer records, and follow‑up systems
• Arrange vehicle collections and deliveries, including courtesy vehicles
• Issue courtesy cars following correct procedures and ensure all paperwork is completed accurately
• Explain courtesy car controls, fuel requirements, insurance cover, excesses, and any additional contributions
• Maintain up‑to‑date knowledge of insurance company policies, including courtesy car provision and labour rates
• Ensure vehicles are not released until payment confirmation is received
• Liaise with drivers to ensure paperwork is completed and transport schedules are followed
• Work closely with the workshop, production manager, and assistants to monitor vehicle progress and update customers on completion times or delays
• Assist customers with booking vehicles in for repair when required
• Ensure all customer portals are kept accurate and up to date
• Carry out general administrative duties, including end‑of‑day cash handling
• Adhere to all company policies, procedures, and SLA requirements

• Strong communication and customer service skills
• Calm and professional when dealing with complaints or challenging situations
• Highly organised with excellent attention to detail
• Confident using computer systems and online portals
• Able to work well as part of a team and liaise with multiple departments
• Previous customer service or automotive/insurance experience is desirable but not essential

• 33 days holiday
• Internal and external training opportunities
• Pension scheme and death in service insurance
• Enhanced maternity and paternity pay
• Perkbox – access to hundreds of exclusive discounts and rewards
• Medicash – free healthcare scheme
• Childcare vouchers or workplace nursery benefit
• Free on‑site parking

The Vella Group is a leading UK accident repair specialist based in Bradford seeking a proactive Customer Services Advisor. You will be the first point of contact for customers, coordinating vehicle collections, deliveries and courtesy cars while upholding company policies and service standards.

This role emphasizes delivering outstanding customer service, accurate documentation, and close collaboration with the workshop and management to keep customers informed of progress and any delays.

£50 - 55, 000 per annum plus car/allowance and bonus

(OTE up to £75, 000 per annum)

The Vella Group is seeking a proactive, hands‑on Site Manager to lead our Penrith operation. Whether you’re an experienced Site Manager or a high‑performing Technician ready to take the next step, this is an exciting opportunity to take ownership of a site within a fast‑growing, forward‑thinking automotive repair business.

• Be part of a UK‑wide automotive repair network with over 30 years of industry excellence
• Lead, inspire, and develop a skilled, passionate on‑site team
• Play a key role in driving performance, quality, and customer satisfaction
• Thrive in a culture that values innovation, integrity, and people development

As Site Manager, you’ll take full responsibility for the day‑to‑day performance of the Penrith site, ensuring operational excellence while leading from the front.

• Managing daily site operations, ensuring efficiency, safety, and accountability
• Leading, motivating, and developing a high‑performing team
• Delivering outstanding customer service and maintaining quality standards
• Collaborating with colleagues across the wider business to improve processes and workflows
• Driving continuous improvement, profitability, and site performance

• Proven leadership ability with operational or technical experience
• Experience in the automotive/accident repair sector
• Ambitious, proactive, and ready to step into or grow within a leadership role
• A resilient, strategic thinker with a passion for people development and performance
• Hands‑on approach with strong problem‑solving skills

• Competitive salary plus bonus scheme
• Company car, laptop, and mobile phone
• 33 days holiday (including bank holidays)
• Pension scheme and death in service insurance
• Enhanced maternity and paternity pay
• Ongoing training and development (internal and external)
• Medicash healthcare scheme
• Perkbox - access to exclusive discounts and rewards
• Childcare vouchers or workplace nursery benefit
• Free on‑site parking and company uniform
• Monday to Friday, 8.5‑hour shifts
• Full UK driving licence required
• On‑site role based in Penrith

Apply today and take the next step in your career with The Vella Group .

The Vella Group is seeking a Parts Assistant in Penrith to support the Parts Department, manage stock, process deliveries and assist the Production Manager to keep repairs on track.

This full-time role offers a 42.5 hour week and a salary of £29,724.50 plus benefits, with training and a path to career growth across our 18 UK sites.

You will liaise with suppliers, check invoices, allocate job numbers, and help deliver great service to customers.

Penrith

£29,724.50 Plus Benefits

42.5 Hour week

The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get their vehicles safely back on the road. Renowned for our commitment to quality and customer service, we’ve grown to operate 18 sites across the UK — and we’re continuing to expand. This is an exciting time to join our team as we invest in innovation, growth, and our people.

As a Parts Assistant, you’ll play a vital role in ensuring the smooth and efficient operation of the Parts Department. You’ll help manage stock, process deliveries, and support the production team to keep repairs on track and customers satisfied.

• Receive, check, and process incoming parts — ensuring accuracy and that items are free from damage.
• Verify invoices and upload them to the company database against the correct job.
• Allocate job numbers, organise parts storage, and maintain a well-ordered parts area.
• Manage parts returns and ensure supplier credits are processed promptly.
• Liaise with suppliers to resolve issues such as delays or incorrect parts.
• Communicate with the Production Manager to update on parts ETAs and highlight any issues.
• Maintain and control dry stock levels.
• Support customer service when required.
• Assist the Vehicle Damage Assessor by taking vehicle images and completing other ad-hoc tasks as needed.

• Previous experience in the automotive industry is desirable but not essential.
• Strong organisational skills with excellent attention to detail.
• A proactive team player who can communicate effectively and prioritise workload.
• Customer-focused with a commitment to delivering great service.

• 33 days’ holiday (including bank holidays)
• Comprehensive internal and external training
• Pension scheme and death-in-service insurance
• Enhanced maternity and paternity pay
• Perkbox - access to hundreds of discounts and rewards
• MediCash - free healthcare scheme
• Childcare vouchers or workplace nursery benefit
• Free on-site parking
• Uniform provided

The Vella Group Repair Centres in Stoke-on-Trent is hiring a skilled Paint Technician. With over 30 years of experience, we pride ourselves on high-quality repairs and excellent customer service.

Your role will involve preparing and spray-painting vehicles, maintaining equipment, and adhering to safety procedures. Benefits include 33 days off, a pension scheme, and training opportunities. If you're ready for a rewarding career, apply today to join us on our journey.

The Vella Group Repair Centres is seeking a Software Test Manager in the North-West of England, with hybrid working (three days a week in the office). You will lead test strategy, manage SIT/UAT across systems, and drive automation and data validation using SQL and CI/CD pipelines.

You will collaborate with stakeholders to demonstrate tested functionality and improvements, ensuring quality throughout the software lifecycle in a dynamic IT environment.