24 jobs in The Works Stores Ltd

The Works Stores Ltd is seeking a Retail Sales Assistant for a 4 hour contract to be the face of our brand on the shop floor, delivering exceptional customer service and helping customers find products and make informed choices.

You will keep the store well-stocked, tidy and welcoming, assist with deliveries, support fellow team members and help ensure a smooth shopping experience. This active role requires friendly communication and brand ambassadorship across the store.

Retail Sales Assistant

4 hour contract

You could recommend the paint set that helps someone discover their inner artist. The book that inspires a future author. The game that brings a family together. Or the puzzle book that reconnects someone with a treasured memory.

You never know what future outcomes your customer interaction might spark, or who someone might become. With your passion and our products, you’ll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved.

The unseen possibilities are limitless - and it all starts with you.

• 25% Colleague Discount! - Plus, exclusive Double Discount days!

• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!

• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.

• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

• Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!

• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!

• Healthcare Cash Plan – To support your everyday healthcare costs.

• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you’re a big part of why.

Your mission is to deliver exceptional service, spark brilliant conversations and help customers with their shopping missions - whether they’re discovering new products they’ll love or finding the perfect gift for someone else.

Proactively approaching and engaging with customers is an essential part of this role. You’ll be starting friendly conversations to understand what each customer is looking for and make helpful recommendations from our product ranges.

You’ll also play a key role in keeping the store well‑stocked, tidy, safe and welcoming. Alongside your teammates, you’ll help create an environment where everything runs smoothly and everyone feels supported and included.

In this role, every interaction, every conversation and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life – and that impact… It all starts with you.

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity, or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.

Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way, whatever the environment, where ever you are. You help build trust, brand awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.

• Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range. This is an essential part of the role.

• Deliver a friendly, knowledgeable and consistently amazing customer experience.

• Stay informed about our products, promotions and services so you can help customers make informed choices.

• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.

• Operate tills accurately and handle transactions with care.

• Support with deliveries, stockroom organisation and product availability.

• Follow all operational procedures, including health and safety and loss prevention.

• Work collaboratively with your team to meet store targets and KPIs.

• Be a brilliant brand ambassador - positive, professional and passionate about what we do.

• This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.

• *As a Keyholder, if applicable, you’ll open and close the store securely and support with cash handling and store security. See the ‘Keyholder Responsibilities’ section below for more information

• You’re willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for and make helpful recommendations from our product range - This is an essential part of the role.

• You’re passionate about creating a brilliant customer experience.

• You’re a supportive team player with a positive, can‑do attitude.

• You’re reliable, punctual and able to work a variety of shifts.

• You’re comfortable learning to use tills and handle transactions accurately.

• You can stay organised and contribute positively in a busy, fast‑paced store environment.

• Previous experience in retail, customer service or hospitality would be helpful, but it isn’t essential - what matters most is your willingness to learn and get involved to create an amazing customer experience.

If you’re aged 18 or over, you’ll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience.

Our store teams can be small, so there will be times when you’re trusted to hold the keys and take responsibility for the store when a manager isn’t present. It’s a great opportunity to grow your confidence, develop valuable skills and gain first‑hand experience of helping to run a store.

Whenever you’re assigned Keyholder responsibilities, you’ll receive an enhanced rate of pay for the time you carry them out.

With the appropriate training and support, your Keyholder responsibilities will include:

• Opening and closing the store safely and securely.

• Completing cashing‑up and other end‑of‑day procedures accurately.

• Taking responsibility for the smooth running of the store when a manager isn’t present.

• Supporting colleagues and responding to customer or operational issues.

• Following store security, health and safety, and loss‑prevention procedures.

If you join us before turning 18, you’ll be trained as a Keyholder once you become eligible, giving you access to further development and enhanced pay whenever you carry out these responsibilities.

To inspire reading, learning, creativity and play

We are Crafty | Smart with what we've got.

We are Caring | Heart in every action.

We are Can-do | Energy that gets it done.

At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under‑represented in our business.

We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.

The Works Stores Ltd in Nantwich is recruiting a Retail Sales Assistant for a 4 hour contract. You will be the face of our brand on the shop floor, delivering exceptional service, and guiding customers with knowledgeable recommendations from our product ranges.

You’ll keep the store stocked, tidy and welcoming, handle tills, and support deliveries. You’ll work with the team to meet store targets and uphold our values while growing your skills through our Can‑Do Academy.

The Works Stores Ltd in Littlehampton is looking for a Retail Deputy Manager on an 18-hour contract. This role involves supporting the Store Manager in team leadership, driving commercial performance, and ensuring an exceptional customer experience.

As Deputy Manager, you will coach and develop team members, maintain operational standards, and manage the store in the absence of the Store Manager. The position offers a vibrant team culture and various employee perks to enhance your work experience.

Retail Store Manager

40‑hour contract. Be among the first 25 applicants. Get AI‑powered advice on this job and more exclusive features.

• Delight and inspire every customer by leading a team that offers an exceptional retail experience with product knowledge and a touch of magic.
• Create a fun, friendly, accessible, and inclusive store experience; recruit team members who embody our values to build a dream‑team of retail superheroes.
• Collate best practices with fellow Retail Store Managers, Area and Regional teams to encourage continuous growth across the teams.
• Drive retail commerciality to achieve fantastic sales and a high performance across all KPI’s.
• Maintain excellent standards and impeccable merchandising; from cleanliness to pricing everything must be picture‑perfect.
• Be on the front lines shoulder‑to‑shoulder with your team, creating an environment always ready to welcome customers with open arms.
• Transform the space to align with the Matrix and adopt the hottest seasonal trends.
• Merchandise master: effortlessly place products in both planogrammed and non‑planogrammed spaces; manage a high SKU count like a game of Tetris.

• Positivity, creativity, and passion for our brand and products; customers can’t resist your helpful recommendations.
• Handle the fast‑paced retail environment as a multitasking hero juggling busy days and heavy deliveries.
• Stock management guru: sort, price and merchandise deliveries like a pro.

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers.
• Speak up when something’s not quite right and work together to get it right or make it better.
• Support your team’s well‑being and aspirations, cheer them on and discuss performance and career aspirations.

• 25 % colleague discount and exclusive double discount days.
• MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family friendly leave – enhanced maternity, paternity and adoption pay.
• Holiday – 33 days, including bank holidays.
• Stream – claim early access to 50 % of your wages as you earn them.
• Can‑Do Academy – grow your skills and career with instant access to further training and development.
• Share Scheme – own a piece of The Works.
• 24/7 support for you and your family through the Employee Assistance Programme and more.
• Healthcare Cash Plan – support everyday healthcare costs.
• Load more – long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

To inspire reading, learning, creativity and play.

• Crafty — Smart with what we've got.
• Caring — Heart in every action.
• Can‑do — Energy that gets it done.

We are proud of an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We support flexible working, reasonable adjustments for interviews and more.

When people spend time doing what they love, it’s Time Well Spent. It all starts with you.

4 hour contract

We don’t just sell products. We inspire reading, learning, creativity and play. You could recommend the paint set that helps someone discover their inner artist, the book that inspires a future author, the game that brings a family together, or the puzzle book that reconnects someone with a treasured memory. You never know what future outcomes your customer interaction might spark, or who someone might become. With your passion and our products, you’ll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved. The unseen possibilities are limitless – and it all starts with you.

• 25% colleague discount and exclusive double discount days
• MyWorks access to online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• Family friendly leave with enhanced maternity, paternity and adoption pay
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers
• Can‑Do Academy to grow your skills and career with instant access to further training and development
• Stream – early access to 50% of your wages as you earn them
• Share scheme – own a piece of The Works
• 24/7 support for you and your family through partnership with Retail Trust Charity, Employee Assistance Programme
• Healthcare cash plan – support everyday healthcare costs
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving

As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. You deliver exceptional service, spark conversations, and help customers with their shopping missions. You proactively approach and engage with customers, starting friendly conversations to understand what they’re looking for and making helpful recommendations from our product ranges.

In this role you will also keep the store well‑stocked, tidy, safe and welcoming, helping to create an environment where everything runs smoothly and everyone feels supported and included. Every interaction, every conversation and every thoughtful recommendation brings our brand purpose, values and behaviours to life – and the impact starts with you.

• Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range.
• Deliver a friendly, knowledgeable and consistently amazing customer experience.
• Stay informed about our products, promotions and services so you can help customers make informed choices.
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation and product availability.
• Follow all operational procedures, including health and safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Be a brilliant brand ambassador – positive, professional and passionate about what we do.
• This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.
• If you qualify as a Keyholder, you’ll open and close the store securely and support cash handling and store security. See Keyholder Responsibilities below for more information.

• Willingness and ability to proactively approach customers and make helpful recommendations from our product range.
• Passion for creating a brilliant customer experience.
• Supportive team player with a positive, can‑do attitude.
• Reliable, punctual and able to work a variety of shifts.
• Comfortable learning to use tills and handle transactions accurately.
• Organised and able to contribute positively in a busy, fast‑paced store environment.
• Previous experience in retail, customer service or hospitality is helpful but not essential – willingness to learn and get involved is most important.

If you’re aged 18 or over, you’ll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience. When a manager isn’t present you may be trusted to hold the keys and run the store, gaining confidence, valuable skills and enhanced pay. Keyholder responsibilities include:

• Opening and closing the store safely and securely.
• Completing cashing‑up and other end‑of‑day procedures accurately.
• Taking responsibility for the smooth running of the store when a manager isn’t present.
• Supporting colleagues and responding to customer or operational issues.
• Following store security, health and safety, and loss‑prevention procedures.

If you join before turning 18, you’ll be trained as a Keyholder once you become eligible, giving you access to further development and enhanced pay whenever you carry out these responsibilities.

To inspire reading, learning, creativity and play.

We are Crafty – smart with what we’ve got.

We are Caring – heart in every action.

We are Can‑Do – energy that gets it done.

We promote diversity, inclusion and reasonable adjustments. Our roles are open to everyone, especially to people and communities that are under‑represented in our business. We’re open to conversations about working hours and flexible working and will support reasonable adjustments during the application or interview process.

We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s time well spent. And with the right passion – it all starts with you.

The Works Stores Ltd is looking for a Fire Safety Partner responsible for ensuring fire safety across our stores in England. This role involves leading fire safety initiatives, conducting assessments, and coaching teams to promote safety culture.

We seek candidates with NEBOSH certification and strong fire safety knowledge who can navigate a busy retail environment. The position offers travel within your region and enhances workplace safety standards, contributing to a confident shopping experience.

Location

We have two positions available in our new structure! One person based in the North, and one in the South. You will be travelling to our stores across your region and be accessible to our Support Centre in Coleshill, Birmingham.

This role requires a NEBOSH Certificate in Fire Safety and or a Level 3 Certificate in Fire Risk Assessment.

As our Fire Safety Partner, you’ll take ownership of fire safety across our North or South Division - supporting 250+ stores and playing a key role in keeping our environments safe, compliant, and confident.

This is a highly visible role where you’ll influence how fire safety shows up day-to-day, bringing it to life in a way that lands not just in policy, but in behaviour. You’ll coach, guide, and build confidence across our store teams, helping them understand the why as much as the what.

Alongside your fire safety focus, you’ll also support the wider picture of everyday health & safety, helping teams apply it in a practical, proportionate way that works in a busy retail environment.

You’ll ideally be based towards the North or South of England, with good access to our Support Centre in Coleshill, Birmingham, staying connected to both our stores and the wider business.

You’ll play a vital role in creating safe, confident, and thriving retail environments where our teams can do their best work and our customers can enjoy every visit.

• Lead on fire safety across our stores – Carry out Fire Risk Assessments and ensure a consistent, practical approach to fire safety across the division.
• Bring safety to life in stores – Visit our retail sites to identify risks, capture clear insights, and turn them into simple, actionable improvements.
• Keep our environments safe and compliant – Support stores in maintaining high standards – from fire safety controls to everyday health & safety practices.
• Turn guidance into practical action – Translate legislation and guidance into clear, workable steps our store teams can apply with confidence.
• Coach, not just check – Build understanding across our teams so safety becomes part of how we work – not just a tick‑box exercise.
• Spot, elevate and follow through – Act on risks quickly and confidently, ensuring actions are completed to the right standard.
• Learn and improve continuously – Carry out post‑incident reviews to identify root causes and strengthen future prevention.
• Partner across the business – Work closely with Store Managers, Area Managers, and Maintenance teams – becoming a trusted, practical voice.

• Full UK Driving Licence
• Recognised Fire Safety or Fire Risk Assessment qualification
• Experience carrying out Fire Risk Assessments
• Strong understanding of UK Fire Safety legislation and how to apply it in practice
• Working knowledge of Health & Safety principles
• Ability to produce clear, structured reports (Word & Excel)
• Strong organisation, attention to detail, and the ability to communicate clearly and confidently
• Comfortable working across multiple sites, including travel and some overnight stays

• NEBOSH General Certificate or equivalent (or working towards)
• Experience in a multi‑site or retail environment

• 25% Colleague Discount – plus exclusive double discount days
• MyWorks – Access exclusive online discounts across retailers, holidays, utilities, tech and more
• Family Friendly Leave – enhanced maternity, paternity and adoption pay
• Holiday – 33 days including bank holidays
• Holiday Purchase – purchase an additional 5 days
• Can‑Do Academy – training and development opportunities
• Stream – early access to 50% of wages as you earn them
• Share Scheme – share scheme participation
• 24/7 support for you and your family – employee assistance programme
• Healthcare Cash Plan – support everyday healthcare costs
• Long Service Awards, pension, life assurance, cycle to work and optional charity giving

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help!