67 jobs in UST

VIP Service Desk Specialist – White‑Glove Support

Trading Applications | Market Data | Azure | Active Directory

London, Onsite

Permanent

UST is looking for an accomplished VIP Service Desk Specialist to deliver white‑glove support services across a portfolio of managed service projects. The role plays a key part in enabling an exceptional digital experience for senior stakeholders through highly responsive, personalised, and discreet executive support.

About the Role

The successful candidate will provide premium first-line IT support to VIP users, delivering seamless incident resolution and service request management while maintaining the highest levels of service excellence and user satisfaction. This position demands strong technical capability, exceptional communication skills, and a service mindset aligned with a white‑glove support model.

You will act as a trusted technology partner to the business, ensuring stability, responsiveness, and discretion in a fast‑paced environment where uptime and accuracy are paramount.

Key Responsibilities:

• Deliver 24×7 onsite VIP white‑glove support
• Take end‑to‑end ownership of incidents and service requests, ensuring timely resolution and proactive communication
• Manage incident resolution, including known errors and recurring issues, in line with ITSM best practices
• Fulfil standard service requests with precision, efficiency, and attention to detail
• Coordinate with internal resolver groups and third‑party vendors to drive effective escalation and resolution
• Track, record, and report against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Actively measure and enhance user satisfaction through continuous feedback mechanisms

User Experience & Satisfaction Management:

• Conduct transactional satisfaction surveys following each ticket closure
• Proactively follow up on any negative feedback within one business day
• Administer monthly digital workplace experience surveys to assess service quality and identify continuous improvement opportunities

Skills, Experience & Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related discipline (or equivalent professional experience)
• Demonstrable experience in Service Desk or Digital Workplace support, ideally within managed or enterprise environments

Technical Expertise:

• Strong proficiency in remote desktop support, troubleshooting, and incident resolution
• Experience working with IT Service Management (ITSM) platforms and processes
• Solid understanding of SaaS and PaaS environments, including Microsoft 365, Cisco Webex, Zoom, and related collaboration tools
• Hands-on experience with Microsoft Azure Active Directory and Mobile Device Management (MDM), particularly for Apple iOS devices
• Proven capability supporting trading applications, including order/execution platforms, market data tools, and trade lifecycle systems in time‑critical environments

Certifications:

• Industry-recognised certifications such as ITIL, Microsoft Certified Professional, or similar are highly desirable.

Hurry & Apply!

#UST

Skills

service desk,trading applications,application performance,latency,

Role: iOS Developer (Lead II - Software Engineering)

Leicester (Hybrid – 3 days onsite)

Start: ASAP

Employment Type: Fixed Term Employment Contract

We are looking for a highly skilled iOS Developer with strong expertise in Swift and SwiftUI, who is passionate about building high-quality, scalable mobile applications within the Apple ecosystem. You will work in a collaborative Agile environment, contributing to the full development lifecycle while ensuring performance, accessibility, and reliability standards are met.

Key Responsibilities:

• Design, develop, and maintain robust iOS applications using Swift and SwiftUI
• Collaborate with cross-functional teams to define, design, and ship new features
• Debug, troubleshoot, and resolve complex technical issues while optimizing performance
• Integrate and consume RESTful APIs to deliver dynamic and responsive applications
• Implement and maintain unit testing and UI automation using XCTest framework
• Contribute to CI/CD pipelines and development workflows using Git and Azure DevOps
• Work within Agile (Scrum) teams, participating in ceremonies including sprint planning, stand-ups, and retrospectives
• Ensure applications meet accessibility standards using Apple’s Accessibility Framework
• Implement and support deep linking strategies , including Universal Links and Custom URL schemes.

What you will bring:

• Proven experience in developing iOS applications using Swift and SwiftUI
• Strong proficiency with Xcode IDE and Apple development ecosystem
• Demonstrated analytical and problem-solving skills with the ability to troubleshoot complex issues
• Hands-on experience with RESTful APIs integration
• Experience with automated testing (Unit Testing & UI Testing using XCTest)
• Solid understanding of CI/CD practices using Git and Azure DevOps
• Experience working in Agile/Scrum environments
• Strong knowledge of deep linking mechanisms (Universal Links and Custom URLs)
• Good understanding of iOS accessibility standards and frameworks.

Preferred Qualifications:

• Passion for building inclusive and accessible user experiences
• Experience optimizing application performance and scalability
• Strong communication and collaboration skills

Hurry & apply for a more detailed conversation!

#UST

Principal Data Engineer

Nottingham/ London (Hybrid)

Contract Inside IR35/ Permanent

About the Role

As a Principal Data Engineer, you will combine deep technical expertise with engineering leadership to drive the design, development and evolution of our cloud-scale data platform. You will provide technical leadership across distributed data processing, data products, streaming architectures and data platform capabilities, while remaining hands-on with coding, design and engineering best practices.

You will play a key role in shaping engineering standards, mentoring teams, influencing technical direction and delivering robust, scalable data solutions that enable our Engineers, Data Scientists, Analysts and Governance teams to unlock business value.

What You'll Do

• Lead the design, development and continuous evolution of cloud-scale data platforms and data products across batch and streaming workloads
• Act as the technical lead for complex data initiatives, providing guidance on solution design, engineering standards and implementation approaches
• Design, build and optimise distributed data processing pipelines using PySpark, Python, Airflow and AWS services
• Drive engineering excellence through code reviews, technical coaching, design reviews and adoption of software engineering best practices
• Partner closely with Product, Architecture, Cyber Security, Data Science, Analytics and Governance teams to deliver scalable and reusable data capabilities
• Champion modern data engineering patterns including Data Lakehouse architectures, ELT frameworks, Data Products and event-driven processing
• Influence technology choices, engineering standards and platform roadmaps while collaborating with Architecture and Enterprise Technology teams
• Improve platform reliability, scalability, observability and operational excellence through automation, monitoring and continuous improvement
• Drive adoption of CI/CD, Infrastructure-as-Code, testing strategies and engineering quality standards across the Data Engineering function
• Mentor and develop engineers, fostering a culture of technical excellence, continuous learning and innovation
• Support the adoption of AI and ML platform capabilities by building trusted, scalable and governed data foundations
• Contribute hands-on to the delivery of critical solutions, helping teams solve complex technical challenges and accelerate execution

What You'll Bring

• Significant experience as a Lead Data Engineer, Principal Data Engineer or Technical Lead within a large-scale, data-driven organisation
• Strong hands-on software engineering expertise with Python, PySpark and Apache Airflow
• Deep experience designing and building distributed data processing systems and large-scale data platforms on AWS
• Strong knowledge of modern AWS data technologies including Glue, EMR, Lambda, DynamoDB, S3, EventBridge, Step Functions and related services
• Proven experience building Data Lakehouse platforms, Data Products and ELT/ETL frameworks supporting analytics, ML and AI workloads
• Expertise in streaming data architectures, event-driven systems and real-time data processing patterns
• Strong understanding of data modelling, data quality, metadata management, governance and data platform best practices
• Experience implementing software engineering best practices including CI/CD, automated testing, infrastructure-as-code and observability
• Demonstrated ability to lead technical delivery across multiple teams and influence engineering direction without direct authority
• Excellent stakeholder management and communication skills, with the ability to engage effectively across engineering, product, architecture and senior leadership audiences
• Practical experience supporting Machine Learning and Generative AI platforms through scalable data engineering solutions
• Passion for mentoring engineers and building high-performing technical teams
• Strong problem-solving skills with the ability to balance strategic thinking and hands-on execution
• Experience operating within regulated industries, ideally Financial Services

Hurry & apply for a more detailed conversation

!#US

TSkill

sdata architecture,data processing,aws glue,cloud technology

Principal Data Architect

Location: Nottingham or Londo

nWorking Model: Hybrid — 3 days per week in offic

eAbout the Rol

e
UST is seeking a Principal Data Architect to define and drive the architectural direction of a large-scale, complex data transformation programme. This is a senior, influence-led role, not a hands-on engineering position, for a recognised technical authority who shapes strategy, builds consensus, and raises the architectural bar across a multi-disciplinary data organisatio

n.You will own the end-to-end data architecture across the full data lifecycle: from real-time ingestion and high-quality data capture, through large-scale distributed processing, structured storage and Data LakeHouse design, to curated consumption by Data Scientists, Analysts, Engineers and AI/ML platforms. Spark and distributed data processing sit at the heart of this architecture; deep fluency in these domains is essentia

l.
What You’ll

Do:Architectural Leaders

• hipDefine and evolve the enterprise data architecture strategy, with a primary focus on Cloud-scale Distributed Data Processing using Apache Spark and PySpark at the core of the platf
• ormEstablish and maintain architectural artefacts, reference architectures, Architecture Decision Records (ADRs), technical standards, and architecture roadmaps, for the distributed data processing and storage dom
• ainLead architectural governance across the Data LakeHouse, streaming pipelines, and Data Products, ensuring scalability, performance, and engineering excellence are embedded by des
• ignDrive simplification and standardisation across the architecture, promoting reuse of proven patterns, appropriate SaaS solutions, and Enterprise platform capabilit

ies
Stakeholder Influence & Collabora

• tionInfluence and align senior stakeholders, internal customers, and Enterprise partners on key technology decisions and the architectural direction of the data ecosy
• stemPartner with Product Management, Engineering, Cyber, and the broader Architecture community to solve complex data challenges and unlock business v
• alueServe as a passionate advocate for the data platform, driving awareness, adoption, and usage aligned to Enterprise architecture standards and patt
• ernsEngage actively with UK and Enterprise Architecture groups, contributing to cross-domain standards and architectural thin

king
Architecture Excellence & Cu

• ltureNurture architectural excellence within the Data team by leading technical design reviews, setting best practices, and coaching Engineers, Data Scientists, and Analysts on sound architecture princ
• iplesFoster a culture of innovation within the data platform, identifying opportunities to leverage emerging technologies, including Generative and Agentic AI, within the architecture and development life
• cycleChampion data-driven thinking across the wider organisation, supporting the evolution of a scalable, data-led cu

lture
What You’ll

Bring:Essential Experience & Exp

• ertiseDemonstrable track record as a Principal, Lead, or Senior Data Architect in a large, complex, data-led organisation, operating at an influence and strategy level rather than hands-on de
• liveryExpert-level understanding of Apache Spark and PySpark as the foundation of distributed data processing architectures, including tuning, optimisation, and enterprise-scale deployment pa
• tternsDeep expertise in designing and evolving Data LakeHouse architectures, covering ELT pipeline design, structured/semi-structured data processing, partitioning strategies, and Data Product de
• liveryStrong command of workflow orchestration at scale using Apache Airflow or equivalent, integrated with Spark-based processing pip
• elinesProven expertise in Streaming Data and Event-Driven Architecture design, enabling real-time data flows at enterprise
• scaleHands-on architectural experience with AWS data services, including AWS Glue (Spark-based ETL), Serverless compute, DynamoDB, S3-based Lake architectures, and associated security and governance t
• oolingWorking knowledge of ML and Generative AI platform architecture, including the design of Agentic AI systems within the data and software development lif

ecycle
Leadership & Commun

• icationExceptional communication skills, able to articulate complex technical architecture to senior business stakeholders and translate business strategy into actionable data architecture de
• cisionsA natural collaborator and influencer, able to build consensus across technical, product, and executive communities without direct au
• thorityExperience embedding and scaling architectural thinking within large Enterprise settings, elevating the capability of multi-disciplinary dat
• a teamsProficiency in software engineering principles, CI/CD practices, and DevOps culture as they apply to data platform d

IT Business Analyst

Location: London
Type: Fixed-Term Employment Contract
Start Date: ASAP

We are looking for a proactive Business Analyst to support key transformation initiatives by identifying business improvement opportunities, defining requirements, and driving measurable outcomes. This role will work closely with business, transformation, and technology teams to ensure solutions are aligned to strategic objectives and deliver tangible value.

• Analyse business processes and identify opportunities to improve efficiency, productivity, and operational performance.
• Gather, document, and translate business needs into clear requirements, user stories, and actionable deliverables.
• Partner with business and technology stakeholders to support the successful delivery of transformation programmes.
• Track and measure business outcomes, including cost optimisation, process improvement, risk reduction, and value realisation.
• Facilitate workshops, process mapping, and stakeholder discussions to define future-state solutions.
• Act as the key liaison between business, transformation, and technology teams, ensuring alignment throughout delivery.
• Support change adoption by ensuring solutions meet business needs and deliver expected benefits.

• Experience as a Business Analyst within transformation, process improvement, technology, or change programmes.
• Strong requirements gathering, process mapping, and business analysis skills.
• Ability to identify inefficiencies and recommend practical, value-driven solutions.
• Experience working with both business and technical stakeholders across multiple functions.
• Strong analytical, problem-solving, and communication skills.
• Experience working in Agile and/or Waterfall delivery environments.
• Proven ability to manage competing priorities in a fast-paced environment.

This is an opportunity to play a key role in business transformation initiatives, helping shape solutions that drive operational excellence and measurable business value.

Apply now and be part of the transformation journey.

UST in Nottingham is looking for a Senior Java Developer with strong experience in Java and AWS. In this full-time role, you'll design and develop essential software features, collaborate closely with Product Management and lead development on key components.

The position promotes a hybrid work model, allowing for 3 days onsite and 2 days remote. Ideal candidates will have a solid grounding in modern OO principles and microservices architecture, alongside strong programming skills.

UST is seeking a highly capable Senior DevOps Lead to modernize a large-scale enterprise DevOps toolchain within a regulated environment. You'll design and build DevOps platforms, improve experiences, and collaborate with various teams to ensure secure software delivery.

With over 12 years in DevOps and strong expertise in CI/CD, Kubernetes, and automation, you'll influence CI/CD strategies and development practices. Join us for a hands-on role that drives innovation and improves developer workflows.

Role Description

We’re seeking a highly capable Senior DevOps Lead to help modernise and evolve a large-scale enterprise DevOps toolchain within a complex, regulated environment. This role sits at the intersection of platform engineering, developer enablement, security, and governance. You’ll work closely with engineering teams, platform owners, security, audit, and risk stakeholders to deliver secure, scalable, and developer-friendly DevOps capabilities that support enterprise software delivery at scale. This is a hands‑on engineering role with strong influence across CI/CD strategy, platform reliability, automation, governance, and AI‑assisted engineering practices.

• Design, build, and enhance enterprise DevOps platforms and CI/CD tooling
• Improve developer experience through scalable, secure, and reusable platform capabilities
• Provide L3 support and operational oversight for CI/CD tooling, build agents, and self-hosted runners
• Drive automation, reliability, and continuous delivery best practices across engineering teams
• Implement secure‑by‑default, auditable, and compliant DevOps solutions
• Collaborate closely with developers, platform teams, security, audit, and risk functions to co‑design practical solutions
• Support governance requirements including RBAC, policy enforcement, audit logging, and pipeline controls
• Contribute to AI‑assisted engineering initiatives including AI‑enabled CI/CD, testing, and developer productivity tooling
• Help shape modern platform engineering and DevSecOps practices within the organisation

DevOps Senior expert who has hands on experience on DevOps tools, automation, having experience in driving DevOps solutions in large organizations. The person will have to drive automation, AI assisted DevOps capabilities and collaboratively work with delivery, audit, risk, compliance teams to deliver software safely and effectively.

• Minimum of 12+ years of experience in DevOps, Platform Engineering, or SRE environments
• Strong hands‑on experience with CI/CD platforms, Kubernetes, infrastructure automation, and cloud technologies

• Strong experience with DevOps platforms, CI/CD, Kubernetes, cloud infrastructure, and automation
• Github and Azure DevOps
• Build agents (AKS based for Azure DevOps and Github, self-hosted agents as well)
• Terraform
• Agentic coding tools (Claude code/other tools)
• Github copilot

Experience on Octopus, SonarQube, JFrog artifactory, checkmarx (at least 2 of these should be fine).

• devops
• devsecops
• docker
• infrastructure as code
• cloud cost optimization
• azure

If you are interested, please apply for an immediate discussion.

Job Title

Strategic Initiatives & Culture Intern

London, United Kingdom

Internship

UST is seeking a Strategic Initiatives & Culture Intern to support regional strategic programs, external events, and culture building initiatives in our London office. This role offers hands on exposure to how a global digital transformation organization drives strategy, builds external presence, and fosters a purpose-led culture. The intern will work closely with cross-functional teams and senior stakeholders on initiatives that strengthen UST's impact and brand.

• Support planning and execution of strategic initiatives aligned to regional priorities
• Assist with research, analysis, presentations, and leadership materials
• Support the planning and delivery of external events, forums, and industry engagements
• Coordinate event logistics, content preparation, and post-event insights
• Contribute to culture and employee engagement initiatives within the USTLondon office
• Support internal events, communications, and storytelling initiatives
• Collaborate with teams across Strategy, Marketing, HR, and Communications

• Current student in Business, Strategy, Communications, Management, or a related field
• Strong written and verbal communication skills
• Good research, organization, and coordination abilities
• Proficiency in Microsoft PowerPoint and Excel
• Ability to work effectively in a fast paced, multicultural environment

• Interest in strategy, culture, events, or employer branding
• Exposure to event management, student leadership, or community initiatives
• Curious, proactive, and eager to learn

• Strategic initiatives
• Research
• Event management
• Coordination