32 jobs in Wavenet

Wavenet in Cheswick Green is seeking a driven Business Development Manager to join their team. In this role, you'll find and develop business opportunities, forging relationships and delivering tailored mobile solutions.

The ideal candidate will have proven B2B sales experience within the mobile sector, strong communication skills, and a proactive approach to achieving sales goals. Wavenet offers ample vacation, private medical coverage, and a clear progression path.

Job Description

Join Our Team as a Project Manager!

Are you a driven and experienced Project Manager ready to elevate your career? Wavenet is seeking a dynamic professional to lead high-impact projects that are shaping the future of connectivity and technology.

About the Role:

As a Project Manager at Wavenet, you will play a crucial role in planning, executing, and closing projects that align with our strategic goals. Your commitment will ensure that every project is delivered on time, within scope, on and budget, while upholding our high standards of quality and client satisfaction.

Key Responsibilities:

• Lead all phases of the project lifecycle, from initiation to closure.
• Develop and maintain comprehensive project plans, schedules, and budgets.
• Proactively identify risks and implement effective mitigation strategies.
• Allocate and coordinate resources across multiple projects.
• Serve as the primary liaison between stakeholders, internal teams, and clients.
• Monitor project progress and adjust plans as needed.
• Conduct regular updates and status meetings with senior management.
• Ensure deliverables meet client expectations and quality standards.
• Foster collaboration and mentor project team members.
• Champion project management best practices and methodologies.

What We’re Looking For:

We seek a skilled and motivated Project Manager with strategic insight and hands‑on experience, demonstrating the following qualifications and attributes:

• Project Management Expertise:
• Familiarity with Agile, Scrum, Waterfall, and tools like Microsoft Project, Jira, or Trello. PMP certification is preferred.
• Leadership & Communication:
• Proven ability to lead cross‑functional teams with exceptional communication and presentation skills.
• Organisational Skills & Multitasking:
• Strong ability to manage multiple priorities in a fast‑paced environment while maintaining attention to detail.
• Problem Solving & Decision Making:
• Proactive mindset with the ability to anticipate challenges and make informed decisions quickly.
• Financial & Risk Management:
• Competence in budgeting and risk assessment to control project resources and outcomes.
• Industry Awareness:
• Familiarity with industry regulations and best practices to ensure compliance and client alignment.

Here’s a closer look at what we offer:

• Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.

Job Description

At Wavenet, we believe in transforming the way organisations connect, communicate, and collaborate. We’re on a mission to provide cutting‑edge solutions across Mobile, Connectivity, Unified Communications, Cloud, Cyber Security, and more.

Now, we’re looking for a driven Business Development Manager to join our high‑performing team and fuel our growth of mobile within Wavenet.

As a Business Development Manager, you’ll play a key role in identifying and converting new business opportunities, forging strategic relationships, and delivering tailored mobile‑related technology solutions that meet business needs. This is a high‑impact role for a motivated and ambitious sales professional with a passion for B2B technology.

• Identify and target new business prospects across key industries
• Build and manage a high‑value sales pipeline using a consultative approach
• Engage with key stakeholders, including C‑suite executives
• Deliver persuasive sales presentations and customised proposals
• Collaborate internally to ensure smooth onboarding and long‑term client success
• Consistently achieve or exceed monthly, quarterly, and annual sales goals
• Maintain CRM accuracy (Salesforce/HubSpot) and provide detailed reporting
• Keep ahead of industry trends and competitor movements to shape strategy

• Proven experience and success in B2B sales in mobile sector
• Proactive hunter mindset with results‑driven approach
• Excellent networker – internally and externally
• Excellent communicator and relationship builder
• Strong commercial acumen
• Excellent presentation skills and sales methodology
• Competent in using CRM and managing pipelines
• Strategic thinker with ability to understand and deliver complex solutions
• Full UK driving licence required

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. Enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programmes.

Clear progression path with structured development.

• Annual leave: Begin with 25 days, increasing by one day per year up to 28 days
• Health & Wellbeing: private medical coverage, discounted health plans, virtual GP access, eye care scheme, and comprehensive employee assistance programme, supported by our internal Wellbeing Team

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Role in Brief

The role will involve managing, developing, and supporting client infrastructures. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to technologies such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security, and bespoke managed solutions.

The Network Manager will have a background working within a busy IT team; experience in designing and implementing technical solutions, supporting servers and desktop operating systems.

The Network Manager must have strong experience in technical troubleshooting and problem solving. In addition, as part of this role, the individual will be expected to deal with any system issues as and when they occur.

The responsibilities fall into the following areas.

• Supporting the Client – You will be the onsite presence working on issues raised by clients, understanding the different business needs of the clients, and recording all key information to support them. You will be the primary presence in delivering the clients’ long-term strategy and development plan; required to work closely with the Trust Senior Management Team to help devise a roadmap for both now and the future. Key input into high level meetings with major stakeholders, ultimately reporting to the Trust CEO.
• Achieving SLA targets – Managing your time to prioritise urgent issues whilst ensuring all requests meet the contracted SLA.
• Client Satisfaction – Owning issues through the initial phases of support and keeping the clients informed of all progress with the issue. Working with the clients to ensure a quick and effective resolution of the item raised. Deliver effective communication with all clients including Directors.
• Documentation – Working within the team to ensure all client documentation is updated and correctly recorded in the relevant system, aiding effective closure times. Documentation includes client’s infrastructure, E‑mails, and updating of system to aid the support process and allowing other parts of the business to effectively manage the end‑to‑end process. It is essential that data is accurately recorded in Help Desk System to ensure Wavenet can accurately report on services provided, ticket status, and activities undertaken.
• Supporting the onsite team – You will manage, develop, mentor, and support the onsite technicians to ensure they are delivering the quality of service expected by the client. You will be the first point of contact between the client and Wavenet in all communications.
• Liaising with 3rd party suppliers – When necessary, request support from external suppliers regarding hardware, software, or connectivity support. Communicate updates to the client and ensure a 3rd party meets its SLA targets.
• Managing Personnel - Manages personnel and develops all (your site) based staff providing training and support as needed. Reviews progress of technical support roles throughout (your site) and recommends practical improvement for staff and client. Overall management of the CPD in terms of your immediate Team.

Key Responsibilities

Supporting the Client

• The Network Manager will be responsible for the professional delivery of managed services to the client’s staff and its leadership.
• When in place within a MAT (Multi Academy Trust), you will be required to play a lead role in scoping, planning and implementation of a Trust Development Plan, working with major Stakeholders at Board level, reporting directly to the Trust CEO, acting on behalf of Wavenet.
• The Network Manager will be a leading contributor to the ongoing development of the relationship, infrastructure, and revenue.
• Discussing any issues with peers and line management.
• Supporting the client base with a varied range of technologies including desktop support, E‑mail, connectivity, printers, telephone systems & 3rd party applications.
• Keeping the client and ticket updated with developments and fix plans.
• Handle escalated calls from the service desk.
• Administer and maintain client infrastructure, including Active Directory, LAN, Internet access, firewalls, and Exchange 2010 and above.
• Administer client Hypervisors Hyper‑V 2012 R2 and above and VMware vSphere 5.0 and above Infrastructures including EMC, SAN and Datacore.
• Administer software applications and desktop operating systems.
• Troubleshoot server and network performance Monitoring System to ensure any necessary action taken that needs to be.
• Management of relationships with third parties for any escalated tickets.
• Keep operational documentation up to date.
• Research, recommend and plan infrastructure system.
• Manage and maintain client Backup solution including Veeam and offsite solutions.

Achieving SLA targets

• Leading your team to ensure all issues are actioned within SLA.
• Monitored activity through various ticket reporting tools.
• You will be expected to meet or exceed client expectations with regard to the SLA.

Client Satisfaction

• Ensure that the client is satisfied with the outcome & with their experience of Wavenet.
• You will need to work to achieve the highest standard of response and identify when assistance is required to achieve this.
• When required provide information to the service delivery teams by providing information about ongoing tickets and reports relating to client’s history.

Documentation & Information

• By providing regular and effective documentation you will help to maintain and effectively monitor a client’s systems and networks.
• Accuracy and detail are key to effective documentation, it is expected that all relevant documentation will be completed and available to other Wavenet staff.
• All tickets need to accurately reflect status and must be closed once work activities to address the issue are complete.

Supporting the service desk and the managed service team

• Working on issues escalated by the service desk and the onsite support team, ensuring you maintain the documentation and communication for the issue.
• Identifying when business critical IT services are impacted and adjusting the ticket priority accordingly.
• Leading your team to identify the fix and any underlying problems that could cause repeat issues. Report this to the Senior technical Consultant/Technical Manager for review.
• Communicate any ongoing issues to relevant teams including the service desk and managed service engineers to ensure no time is wasted on repeat troubleshooting.
• Provide feedback to Senior Technical Consultant/Technical Manager on issues that have been escalated including documented fixes for use by the service desk and managed service engineers.

Liaising with 3rd party suppliers

• When required, raising cases with 3rd party vendors for supported products.
• Ensure regular updates to the tickets to meet SLA requirements.
• Where required arrange access to sites or servers for further support.
• Provide full and clear documentation of the issues to allow for the quickest support.
• Report progress of ongoing cases to Technical Manager.
• Escalate case with supplier when required.
• Report and document any action carried out by the 3rd party.

Department Organisation Structure

Reports to the Head of Schools Services, but working closely with the Schools SLT and Wavenet Technical Account Managers.

Skills / Interests Required

• A strong desire and focus on continued improvements and personal development.
• Technically excellent and extremely competent.
• High standard of report writing/presentation skills.
• A desire to be part of an overall team and achieve team goals.
• Very strong communicator.
• Excellent problem‑solving skills.
• Proven ability to work under pressure and with other team members.
• Strong time management and self‑motivation skills; ability to effectively manage resources and others’ time.
• Keeping up to date with current industry trends and emerging technologies and best practices.
• Previous experience with a ticketing system.

Experience Required

• Essential – Microsoft Windows Server From 2003 – 2019.
• Essential – Excellent understanding of Group Policy, Active Directory, DFS, DNS, Web Services (IIS), DHCP, Terminal Services, Windows Remote Desktop Services, and other educational Technologies and Services.
• Essential – Excellent knowledge of all preferred solutions for schools; Server hardware/software, 3rd party software products, security products and custom services for all our client base.
• Essential – Excellent understanding and 5+ years experience in onsite support for schools.
• Essential – Have an extensive or in‑depth specialised knowledge of schools along with the skills, and judgment to accomplish a result or to accomplish one’s job effectively.
• Desirable – Telephony, VoIP, Wireless Networks and AV with experience in installation and support.
• Desirable – Management / Coaching / Mentoring Skills.
• Desirable – Security Technologies including a good understanding of security procedures for Schools which ensure schools safeguarding policies and procedures.
• 5+ years directly relevant technical experience.
• Proven track record of improving client satisfaction against target and margin improvement.

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in‑house Wellbeing Team.

We believe in a strong work‑life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Wavenet is looking for a Network Manager in Chesham to manage client infrastructures and ensure the delivery of high-quality IT services. You will be responsible for supporting clients and leading onsite technical teams, all while achieving SLA targets and maintaining exceptional client satisfaction.

The ideal candidate will have extensive experience in technical troubleshooting, managing diverse technologies, and a strong focus on improving client relationships. Join Wavenet, the UK’s largest managed service provider, and help us deliver excellence in IT solutions.

Business Development Manager - Mobile Division

• Full-time

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

At Wavenet, we believe in transforming the way organisations connect, communicate, and collaborate. We’re on a mission to provide cutting‑edge solutions across Mobile, Connectivity, Unified Communications, Cloud, Cyber Security, and more.

Now, we’re looking for a driven Business Development Manager to join our high‑performing team and fuel our growth of mobile within Wavenet.

As a Business Development Manager, you’ll play a key role in identifying and converting new business opportunities, forging strategic relationships, and delivering tailored mobile related technology solutions that meet business needs. This is a high‑impact role for a motivated and ambitious sales professional with a passion for B2B technology.

• Identify and target new business prospects across key industries
• Build and manage a high‑value sales pipeline using a consultative approach
• Engage with key stakeholders, including C‑suite executives
• Deliver persuasive sales presentations and customised proposals
• Collaborate internally to ensure smooth onboarding and long‑term client success
• Consistently achieve or exceed monthly, quarterly, and annual sales goals
• Maintain CRM accuracy (Salesforce/HubSpot) and provide detailed reporting
• Keep ahead of industry trends and competitor movements to shape strategy

• Proven experience and success in B2B sales in mobile sector
• Proactive hunter mindset with results‑driven approach
• Excellent networker - internally and externally
• Excellent communicator and relationship builder
• Strong commercial acumen
• Excellent presentation skills and sales methodology
• Competent in using CRM and managing pipelines
• Strategic thinker with ability to understand and deliver complex solutions
• Full UK Driving licence required

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs.

We believe in a strong work‑life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Clear progression path with structured development
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
• Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information

Wavenet, based in Sevenoaks, is seeking a Support Engineer to provide exceptional technical support and manage customer queries effectively. In this role, you will ensure adherence to SLA targets and work with a range of IT solutions including cloud technologies and cybersecurity.

Candidates should possess strong problem-solving skills and a commitment to excellent customer service. Enjoy a hybrid work model, generous leave, and comprehensive health benefits within a supportive team environment.

Company Description

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.

Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long‑term partner for growth in the digital age.

Wavenet is a prominent technology and communications provider. Committed to innovation and reliability, Wavenet offers a wide range of advanced solutions to empower businesses in the digital age. Their comprehensive services include cloud solutions, communications systems, connectivity, cybersecurity, and IT support. With a customer‑centric approach, Wavenet tailors solutions to meet individual needs, prioritizing customer satisfaction and exceptional experiences. Their values of innovation, trust, collaboration, and community engagement underpin their mission to be a leading technology partner, enabling businesses to succeed and thrive in a rapidly evolving digital landscape.

The Support Engineer works as the primary point of contact within the Support team for issues raised by Wavenet customers. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions, this will include providing technical support, resolving incidents, managing problems, and contributing to the continuous improvement of our IT services. Your expertise in IT service management, coupled with your strong problem‑solving and communication skills, will be vital in delivering exceptional support to our end users. You will be exposed to topics such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions.

You will act as the primary point of contact for your assigned tickets raised by both phone or email as well as quickly identifying the priority of the issue and ensuring they are dealt with within an agreed SLA. You will need to be able to demonstrate strong communication skills with clients, peers and senior members of the team, enabling the gathering of all relevant information around the issues & correctly recording this within the service management system. The role requires you to be able to move from one issue to another efficiently, whilst dealing with a broad range of technologies and end user abilities.

The responsibilities fall into the following areas;

• Supporting The Customer – Working on issues raised by clients, understanding the different business needs of the customers and recording all key information to support them. Support can be via phone or email. Adherence to company & client processes to deliver an outstanding experience. Utilising a range of remote access & monitoring tools to troubleshoot issues.
• Achieving SLA targets – Managing your time prioritising urgent tickets while ensuring all requests meet the contracted SLA. Meeting the target of 85% fixed on 1st contact and 97% individual and team SLA target.
• Customer Satisfaction – Owning issues through the initial phases of support and keeping the clients informed of all progress with the issue. Working with the clients to ensure a quick and effective resolution to the item raised. Deliver effective communication with all customers. Continuously strive to achieve 100 % customer satisfaction and improve the customer support process.
• Documentation – Working within the team to ensure all client documentation is updated and correctly recorded in the relevant system aiding effective closure times. Documentation includes the client’s infrastructure, systems and processes, to aid the support process and allows other parts of the business to effectively manage the end to end process. Ensuring all tickets have complete documentation of the sets taken and fixes implemented.
• Liaising with 3rd party suppliers – When necessary, request support from external suppliers regarding hardware, software or connectivity support. Communicate updates to the customer and ensure 3rd party meets its SLA targets.

• Answering inbound calls from clients. Calls should be answered within 15 seconds.
• Picking up tickets from the pool of work and managing tickets to closure, it is expected that, on average, your closure volume will fall in line with the service desk team.
• Identify where tools, processes and systems are impacting closure rates.
• Be capable of understanding the number and type of issues you have personally closed and be capable of discussing any problematic tickets with peers and line management.
• Supporting the customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers, telephone systems & 3rd party applications.
• Keeping the customer and ticket updated with developments.
• Where required, escalated the ticket within the team or to the next support level. Work alongside other service engineers, senior support engineers, service support lead and technical lead.

• Working within your team to ensure all tickets are actioned within SLA.
• Where tickets are unable to be closed with a first fix, identify further resolution steps and action with the client.
• Monitored activity through various ticket reporting tools.
• You will be expected to meet or exceed customer expectations with regard to the SLA.
• SLA Targets include, 1st Response, 1st Fix Rate, Customer Updates, Resolution Plan & Resolution.

• Ensure that the customer is satisfied with the outcome & with their experience of Wavenet.
• You will need to work to achieve the highest standard of response and identify when assistance is required to achieve this.
• You should aim to achieve 100 % CSAT feedback from tickets.

• By providing regular and effective documentation you will help to maintain and effectively monitor a client’s systems and networks.
• Accuracy and detail are key to effective documentation it is expected that all relevant documentation will be completed for each ticket worked.
• Your documentation of an incident will be reviewed when escalating and must provide all relevant information.
• All tickets need to accurately reflect the current status and must be closed out once work activities to address the issue are complete.

• When required raise cases with 3rd party vendors for supported products.
• Ensure regular updates to the tickets to meet SLA requirements.
• Where required, arrange access to sites or servers for further support.
• Provide full and precise documentation of the issues to allow for the quickest support.
• Report the progress of ongoing cases to Service Desk Manager.
• Escalate case with the supplier when required.
• Report and document any action carried out by the 3rd party.

• Proven ability to take a lead through the life of a ticket.
• Able to manage multiple priorities to achieve SLA targets.
• Passionate about technology & how it benefits businesses.
• Proactive, can‑do attitude.
• Cloud technologies.

• Previous experience with a ticketing system.
• 1 Year’s experience on a Help Desk, including using remote support tools.
• Troubleshooting connectivity issues, including firewalls, VPN, WAN & WIFI.
• Windows Server deployment and troubleshooting.
• Experiencing managing monitoring systems such as PTRG, Auvik and other SNMP solutions.
• Advanced Windows desktop support.
• Virtualisation – VMware, HyperV, Azure.
• Strong Customer service Ethos.
• Previous experience with Exchange Online & MS suite of products.
• Understanding of Network security and cyber security.
• VOIP & telecommunications support.

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work‑life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Apply today or contact our friendly Talent Acquisition Team for more information.

Wavenet in the United Kingdom is seeking a driven Business Development Manager for its Mobile Division. In this role, you will identify new business opportunities, forge strategic relationships, and deliver tailored mobile technology solutions. Ideal candidates will have a strong background in B2B sales, excellent networking abilities, and a proactive mindset.

The position offers competitive benefits including annual leave starting at 25 days, health coverage, and a focus on work-life balance. Join us to help our customers succeed!