41 jobs in ZENITH
Programmatic Director
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We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.
Over the years, we have evolved our definition of ROI, as it has changed with the ever‑complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.
Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth. Top‑line growth for our clients’ businesses, growth for our people and growth for our culture.
Powered by our best‑in‑class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.
This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.
It means we deliver more creative media solutions that bring together best‑in‑class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.
It means we adopt new data analytics and value optimisation techniques while building relationships with some of the world’s most exciting start‑ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward‑thinking and accountable to our clients.
At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.
Overview Programmatic DirectorZenith | Publicis Groupe | London
We are hiring a Programmatic Director to help shape and deliver world‑class programmatic strategies for one of Zenith’s most exciting global high street fashion client. This is a senior, hands‑on role where you’ll influence full‑funnel activation, elevate performance, and lead a talented team within our international network. You’ll work at the intersection of strategy, innovation and operational excellence, using data, creativity and collaboration to drive meaningful business growth. If you’re passionate about programmatic and enjoy turning complexity into clarity and impact, we’d love to meet you.
What you’ll be doing- Leading the strategic and operational delivery of full‑funnel programmatic campaigns across display, video, YouTube, DCO and high‑impact formats.
- Ensuring consistently high standards across activation, optimisation, QA, brand safety, tagging and performance delivery.
- Acting as a trusted programmatic advisor to clients, clearly translating results into insight and future opportunities.
- Partnering closely with planning, performance, search and social teams to drive holistic efficiency and maximise ROI.
- Owning financial accuracy across programmatic activity, including forecasting, PO management and budget tracking.
- Managing and developing a pod of five, creating clarity around priorities, supporting growth, and encouraging autonomy.
- Driving continuous improvement by evolving workflows, sharing best practice and championing innovation across the agency.
- Strong experience in programmatic within a digital or media agency, or across the programmatic ecosystem.
- A solid understanding of the digital advertising landscape, including DSPs, SSPs, data and measurement frameworks.
- Proven ability to translate strategy into clear, effective activation that delivers commercial impact.
- Experience leading and developing people, with a collaborative and supportive leadership style.
- Confidence managing multiple priorities while maintaining attention to detail and delivery standards.
- A curious, analytical mindset with the ability to problem‑solve and optimise performance.
- Clear and engaging communication skills, with the ability to build trust across teams and with clients.
Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:
Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
Publicis Groupe works primarily from the office or our clients’ office four days per week.
Zenith International is proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.
We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs – for example, related to disability, neurodivergence, or a health condition – please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change – building a culture where everyone feels seen, respected, and genuinely included.
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Analytics Manager
Posted 1 day ago
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Job Description
Company Description
We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.
Over the years, we have evolved our definition of ROI, as it has changed with the ever‑complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth. Top‑line growth for our clients’ businesses, growth for our people and growth for our culture.
Powered by our best‑in‑class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes. It means we deliver more creative media solutions that bring together best‑in‑class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. It means we adopt new data analytics and value optimisation techniques while building relationships with some of the world’s most exciting start‑ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward‑thinking and accountable to our clients.
At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.
OverviewWe are hiring a Measurement Manager to shape how data turns into better decisions for one of the world’s most recognisable fashion brands. This role sits at the heart of measurement, analytics and strategy—connecting complex models with clear, actionable insight that drives media performance and investment. You’ll partner closely with global and regional teams to embed consistent, trusted measurement frameworks across markets. If you enjoy turning evidence into impact and helping teams make smarter choices, this role offers real influence at scale.
ResponsibilitiesWhat you’ll be doing:
- Translating attribution, MMM and experimentation outputs into insights that inform optimisation and investment decisions
- Supporting the consistent application of global measurement frameworks across regions and markets
- Partnering with Performance and Strategy teams to embed measurement into everyday decision‑making
- Contributing to test‑and‑learn design, measurement approaches and post‑test analysis
- Identifying growth opportunities through data, analysis and performance insight
- Acting as a trusted point of contact for measurement‑related questions across client and internal teams
- Presenting insights clearly to both technical and non‑technical stakeholders, with a focus on impact
Skills we’re looking for:
- Experience working with attribution models, MMM and incrementality testing in a media context
- Confidence handling large‑scale media and performance datasets
- Understanding of digital media ecosystems and cross‑channel measurement
- Ability to connect measurement outputs to media strategy and commercial outcomes
- Experience working across multiple markets or in a global environment
- Strong communication skills, with the ability to simplify complex ideas
- A curious, analytical mindset and a collaborative approach to problem‑solving
Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:
Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
Publicis Groupe works primarily from the office or our clients' office four days per week.
EEO StatementZenith International is an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.
We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs—for example, related to disability, neurodivergence, or a health condition—please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change—building a culture where everyone feels seen, respected, and genuinely included.
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Retail Media Manager
Posted 1 day ago
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Retail Media Account Manager
We are hiring a Retail Media Account Manager to lead retail media activation for a prestigious luxury client, where brand craft, performance and precision matter equally. This role sits at the intersection of commerce and creativity, shaping how a high‑end brand shows up across retail media platforms. You’ll have ownership, influence and visibility, working closely with clients and partners to deliver meaningful commercial impact. If you enjoy combining detail, strategy and collaboration, this role offers genuine opportunity to grow.
Responsibilities- Owning the day‑to‑day activation and optimisation of retail media campaigns across key platforms, ensuring high quality and strong results.
- Building trusted client relationships through clear communication, regular engagement and proactive problem‑solving.
- Applying quality assurance processes that keep campaigns accurate, compliant and effective.
- Shaping account growth plans and innovation roadmaps that support long‑term client success.
- Interpreting market and performance data to deliver clear insights and actionable recommendations.
- Working closely with other channel teams to deliver joined‑up, integrated media strategies.
- Partnering with retailers and technology platforms to stay ahead of industry developments and opportunities.
- Proven experience managing Amazon Search campaigns, this is an essential capability for the role.
- Hands‑on experience with retail media platforms such as Amazon Advertising, Epsilon Retail Media or Criteo.
- A strong understanding of how retail media performance and brand considerations work together, particularly within premium or luxury environments.
- Clear, confident communication skills and the ability to build strong working relationships.
- Experience supporting or managing others in a collaborative, inclusive way.
- Comfort working with data, insights and reporting to inform decisions and recommendations.
- A curious, growth‑oriented mindset and enthusiasm for developing within a fast‑evolving retail media landscape.
Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives.
Equal Opportunity EmployerAt Zenith International , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
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Ad Ops & Tech Manager: Data-Driven Campaigns Lead
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Zenith in Greater London is seeking a TAAG Manager to oversee ad operations and enhance performance through data-driven decision making. The role involves collaborating with various teams to ensure a seamless campaign delivery process, optimizing performance using historical data and KPIs.
The ideal candidate will have solid experience in digital ad serving and tagging, alongside strong analytical and communication capabilities. Zenith offers a range of employee benefits including pension and medical cover.
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AV Campaign Lead - TV, BVOD, CTV & Cinema
Posted 1 day ago
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Overview
We are hiring an AV Manager to join Publicis Imagine , our bespoke “Power of One” team dedicated to one of the world’s most iconic entertainment brands — Disney. This role sits at the heart of how we shape high‑impact AV campaigns across the UK, blending strategic thinking, smart investment and creative media solutions. You’ll play a meaningful role in bringing Disney stories to life across screens, platforms and audiences. If you enjoy working collaboratively, thinking creatively and seeing the real‑world impact of your work, this is an opportunity to do just that — at scale.
Responsibilities What you’ll be doing- Owning the end‑to‑end delivery of AV campaigns across TV, BVOD, CTV, Audio and Cinema, ensuring quality, efficiency and impact
- Managing campaign activation, pacing, optimisation and performance analysis against clear objectives and KPIs
- Partnering closely with planners, digital investment teams and media owners to design integrated, innovative AV solutions
- Building strong media owner relationships to unlock value, innovation and best‑in‑class buying opportunities
- Translating performance data and audience insight into clear, compelling post‑campaign stories for clients
- Coaching and supporting junior team members, creating a collaborative and inclusive team environment
- Staying close to changes in the AV landscape and sharing market insight across the wider investment team
- Experience delivering AV campaigns across TV, BVOD, CTV, Audio and Cinema
- A thoughtful approach to AV investment, balancing strategic thinking with practical execution
- Confidence working with data, insights and performance reporting to inform decision‑making
- Strong communication and presentation skills, with the ability to engage both clients and colleagues
- Experience working with or curiosity about the entertainment and content‑led brand space
- A collaborative leadership style, with a genuine interest in developing others
- Knowledge of the programmatic AV ecosystem across CTV, Digital Audio and BVOD
Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:
- Pension
- Life Assurance
- Private Medical cover
- Reflection Days
- Shared Parental Leave
Publicis Groupe works primarily from the office or our clients' office four days per week.
Zenith International is an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
#J-18808-LjbffrIs this job a match or a miss?
AV Manager
Posted 1 day ago
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Job Description
Overview
We are hiring an AV Manager to join Publicis Imagine , our bespoke “Power of One” team dedicated to one of the world’s most iconic entertainment brands — Disney. This role sits at the heart of how we shape high‑impact AV campaigns across the UK, blending strategic thinking, smart investment and creative media solutions. You’ll play a meaningful role in bringing Disney stories to life across screens, platforms and audiences. If you enjoy working collaboratively, thinking creatively and seeing the real‑world impact of your work, this is an opportunity to do just that — at scale.
Responsibilities What you’ll be doing- Owning the end‑to‑end delivery of AV campaigns across TV, BVOD, CTV, Audio and Cinema, ensuring quality, efficiency and impact
- Managing campaign activation, pacing, optimisation and performance analysis against clear objectives and KPIs
- Partnering closely with planners, digital investment teams and media owners to design integrated, innovative AV solutions
- Building strong media owner relationships to unlock value, innovation and best‑in‑class buying opportunities
- Translating performance data and audience insight into clear, compelling post‑campaign stories for clients
- Coaching and supporting junior team members, creating a collaborative and inclusive team environment
- Staying close to changes in the AV landscape and sharing market insight across the wider investment team
- Experience delivering AV campaigns across TV, BVOD, CTV, Audio and Cinema
- A thoughtful approach to AV investment, balancing strategic thinking with practical execution
- Confidence working with data, insights and performance reporting to inform decision‑making
- Strong communication and presentation skills, with the ability to engage both clients and colleagues
- Experience working with or curiosity about the entertainment and content‑led brand space
- A collaborative leadership style, with a genuine interest in developing others
- Knowledge of the programmatic AV ecosystem across CTV, Digital Audio and BVOD
Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:
- Pension
- Life Assurance
- Private Medical cover
- Reflection Days
- Shared Parental Leave
Publicis Groupe works primarily from the office or our clients' office four days per week.
Zenith International is an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
#J-18808-LjbffrIs this job a match or a miss?
Paid Social Director
Posted 1 day ago
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Company description
We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.
Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth. Top-line growth for our clients’ businesses, growth for our people and growth for our culture.
Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes. It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. It means we adopt new data analytics and value optimisation techniques while building relationships with some of the world’s most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward–thinking and accountable to our clients. At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.
OverviewIn March 2023, Publicis Media won the Adobe business for Europe, APAC, and Japan. We have established the Adobe.pub team to act as a seamless extension of the Adobe marketing team. Adobe.pub sits within the Zenith Global team and benefits from the opportunity, infrastructure and culture of one of the best international agencies in London.
The EMEA team, which has 70 members spread across London and India, covers all EMEA activity, from establishing strategy to media planning, activating media across digital channels, and reporting on campaign results. We handle both performance and upper funnel activity and are dedicated to creating full-funnel strategies to maximise Adobe’s digital engagement.
This is an incredible opportunity to drive growth and change on a fast-growing, game-changing Publicis Media client. We are looking for a Paid Social Account Director to work on the Adobe Document Product Group. This role reports to Performance Lead for Adobe EMEA.
This is an opportunity for a talented individual to implement the tactical day to day of the Paid social campaigns and ensure accounts are aligned with the central strategy and adhere to best practice. At the same time, this role is also responsible for contributing to community and best practice sharing across the Paid Social community on all 3 product groups on Adobe in EMEA.
Responsibilities- Planning, managing and activating multi-market campaigns on all global Paid Social platforms
- Ability to thrive under pressure and meet deadlines in a fast-paced environment
- Managing a team: hiring and developing talent, training, conducting appraisals, as well as performance management
- Strong leadership and communication skills, as well as the ability to engage with senior clients
- Use first and third party measurement solutions and up to date with incoming industry changes around privacy and identity
- Shape and develop a biddable strategy
- Paid social in platform experience
- Must have experience across Performance (lower funnel activity), and ROI, ROAS based KPIs
- Client facing experience
Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:
Publicis Groupe works primarily from the office or our clients' office four days per week.
Zenith International is proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.
We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
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Paid Social Director — EMEA Growth & Strategy Lead
Posted 1 day ago
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Customer Service Executive
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Customer Service Executive
Are you a natural problem‑solver who enjoys helping people, building relationships and making things happen? Do you take pride in delivering great service and want to grow your career in a supportive, people‑focused business? If so, we'd love to hear from you!
We're expanding our Customer Service teams at Zenith and are looking for friendly, motivated Customer Service Executives to join us.
Why Zenith?At Zenith, we've been leading the transition to smarter, greener vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we support some of the country's best‑known businesses and thousands of drivers every day.
Our people are at the heart of everything we do. We invest in your development, celebrate individuality, and create an environment where you can thrive. Through our MyGPS development framework, you'll have clear career pathways - whether that's progressing into a senior role, leadership, or moving into specialist teams across the business.
With hybrid working, an inclusive culture and a strong focus on wellbeing, Zenith is a place where your contribution is valued and your voice is heard.
We offer a competitive starting salary from £26,215 – £26,779.35 per annum (38.75 hours per week), plus a 6.25% pension contribution and a range of fantastic benefits, including Onsite GP, first class onsite facilities, free car parking, and ongoing professional development opportunities.
Our agile working model supports a healthy work‑life balance, with most Customer Service colleagues spending three days per week in the office.
Our Customer Service TeamsAs a Customer Service Executive, you'll join one of our three divisions. Each offers a slightly different experience, but all are united by a shared commitment to delivering outstanding customer support.
CorporateOur Corporate division supports organisations with company cars, light commercial vehicles, salary sacrifice schemes, and short‑term rentals.
Customer Service teams play a vital role in supporting drivers throughout the full vehicle lifecycle -from placing and amending orders to providing day‑to‑day support once their vehicle is on the road.
CommercialWe work with operators of LGVs, HGVs and trailers, including some of the UK's largest grocery and parcel delivery companies.
Our Customer Service teams provide 24/7 support to keep fleets running smoothly. This includes responding to urgent calls relating to accidents and breakdowns, arranging maintenance and repairs, and tracking vehicle progress so drivers can get back on the road as quickly as possible.
ConsumerOur Consumer division delivers a fully digital car‑leasing experience through our Zen Auto brand and white‑label partnerships with major automotive brands and financial institutions.
Customer Service colleagues play a key role in delivering fair, consistent and supportive interactions within an FCA‑regulated environment, guiding customers from their first enquiry and new vehicle order through to servicing, repairs and renewals.
What You’ll Be DoingNo two days are exactly the same, but depending on the team you join, your role may include:
- Being the first point of contact for drivers and customers, handling inbound phone calls and emails with confidence, warmth and professionalism
- Guiding drivers through a wide range of queries, from new vehicle orders and delivery updates to in‑life support like parking fines, overseas travel, or general vehicle advice
- Booking services, repairs and MOTs, making sure work is scheduled quickly and any issues are proactively resolved and clearly communicated
- Supporting drivers when things don't go to plan – arranging breakdown recovery, repairs or replacement rental vehicles, and reassuring customers during stressful situations
- Managing urgent incident calls involving accidents, damage or vehicle theft, taking ownership of the situation and ensuring the driver's safety and next steps
- Gathering accurate information and documenting all interactions clearly in our case management systems
- Working closely with our preferred supplier network – from repairers and recovery agents to tyre providers – to ensure great service for our customers
- Liaising confidently with colleagues across Zenith to keep everyone aligned and customers informed
- Taking end‑to‑end ownership of customer queries, managing your own caseload effectively and keeping customers updated until resolution
- Building strong relationships by having quality conversations and choosing the right channel – often picking up the phone to talk, rather than relying solely on email
We are looking for people who:
- Are friendly, clear communicators and confident problem‑solvers
- Enjoy helping customers and doing the right thing
- Can stay calm, organised and empathetic – even when situations are fast‑moving or challenging
- Are curious, adaptable and keen to learn and develop
Customer service experience is great, but what matters most is that you take pride in doing a great job, and genuinely care about creating a positive experience for every customer
What's In It for You?- Salary from £26,215 – £26,779.35 per annum
- 24 days holiday, plus a day off for your birthday (with the option to buy more)
- Hybrid working – typically three days per week in the office
- 6.25% pension contribution
- Onsite GP and first‑class facilities including free onsite parking
- Health and wellbeing support, including Mental Health First Aiders
- Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more
- Car and tech schemes, cycle to work, season ticket loans, breakdown cover and more
- Sports and social clubs, company activities, and team events.
- Inclusive culture with inclusion networks.
- Ongoing development through our MyGPS framework
- An inclusive, award‑winning culture with social clubs and events
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
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Global Strategy Director
Posted 1 day ago
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Company description
We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.
Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.
Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a
Return on Imagination and more integrated experiences that inspire Growth. Top-line growth
for our clients’ businesses, growth for our people and growth for our culture.
Powered by our best-in‑class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.
This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.
It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.
It means we adopt new data analytics and value optimisation techniques while building
relationships with some of the world’s most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward–thinking and accountable to our clients.
At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.
OverviewBeiersdorf is a key Power of One client for Publicis Groupe with existing responsibilities across creative, production, social and media
One of the best and most trusted skincare companies in the world, founded in 1882 Beiersdorf generates over €9bn in revenue and employs over 22,000 people
This role is to fulfil a major new global media strategy scope for Nivea, working with Head of Strategy, other London-based Strategy Directors and international Groupe creative and operational colleagues who work within Publicis One Unlimited, the dedicated team created by Groupe for the client.
The core role is to develop best practice recommendations for Nivea within a set of Media Growth Playbooks incorporating key categories Face, Body, Deo and Sun.
In addition, recommendations will also be required for Campaign-level Playbooks, providing media activation guidance to global, regional and market functions across client and agency, as well as supporting enhanced creative briefing and setting production requirement
Responsibilities- Develop detailed and high-quality guidelines for the client.
- Work with both our internal teams and the client to help carve out a power of one media strategy
- Engage in practical planning and understand media planning and activations with the internal teams as well as the client globally
- Take an active role in writing and producing materials, with a hands‑on approach to Strategy
- Collaborate with an integrated team across different regions (e.g., Dubai, New York).
- Strong experience working in a media or communications agency
- Worked with international clients across multiple markets
- Confident presenting to senior clients and creating clear, useful insights
- Positive media expert who tells compelling stories with data and gets buy‑in from different stakeholders
- Comfortable with both big‑picture strategy and detailed channel planning— proven experience translating strategic thinking into media planning & buying recommendations
- Experience with leading brands in personal care, skincare, beauty, or similar consumer products
- Given the trend in the market, experience with social media, influencers, content, and online shopping— especially for Face, Body, Deo, and Sun categories
- Strategic thinker skilled in digital, analytics, and optimization who can shape client direction through media strategy
- Able to clearly explain how different marketing channels work together and why they matter for business goals
- Commercially focused, energetic, and results‑driven—used to delivering strong outcomes
- Experienced in briefing specialist teams and connecting planning with execution through a strong grasp of processes and timelines
- Self‑motivated, eager to help others, visible to the team, inspiring yet approachable
- Keen to grow your skills and take on greater responsibility
Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;
- WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
- REFLECTION DAYS - Two additional days of paid leave to step away from your usual day‑to‑day work and create time to focus on your well‑being and self‑care.
- BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
- FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
- FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
- GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.
Full details of our benefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office‑based three days during the working week.
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
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