37 jobs in Zinc

AI Support Operations Specialist – Elevate CX (London)

London Zinc

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Job Description

Zinc is seeking an AI Support Operations Specialist to drive the acceleration of our AI-powered customer experience. You will analyse real conversation data, refine prompts, and design end-to-end agentic workflows with our CS team and AI leaders.

Your work will ensure more conversations are resolved accurately and escalations happen at the right moment. You will collaborate across teams to fix AI gaps, maintain strong documentation, and ship improvements without compromising existing

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Lifecycle Marketing Lead – HubSpot & Email Automation

London Zinc

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Zinc is seeking a Marketing Automation Lead to own the CRM lifecycle across Subscriber to MQL journeys from London. You will design and implement scalable nurture programs, build automated emails, and coordinate cross-functional input to drive engagement and revenue.

You will lead segmentation, deliverability best practices, and KPI reporting while collaborating with marketing, sales, and product teams. A data-driven, proactive communicator with strong copywriting will thrive here.

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Marketing Automation Lead

London Zinc

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Marketing Automation Lead

Department: Marketing - Campaigns, Comms & Content

Employment Type: Full Time

Location: Zinc - London

Reporting To: Kristen Menges

Compensation: £70,000 - £88,800 / year

Description

Zinc’s Content & Authority squad is at the heart of prospects and customers hearing the right message at the right time. We need our first Lifecycle Marketing Manager to join us and own the CRM systems and journeys that progress contacts from Subscriber to MQL and beyond.

What you’ll own:
  • Build and maintain nurture segmentation, workflows, and automations
  • Keep lists clean, contacts healthy, and documentation sound
  • Design and set up emails (one‑off and automated) for sends, using HTML templating you’ll create
  • Collaborate with marketers, account managers, and enablement/service specialists on the strategic direction of scalable lifecycle campaigns
  • Write, build, deploy, and refine lifecycle email programmes with high ownership and consideration for the end reader’s experience
  • Own the operational side of one‑off email comms to customers for must‑know product or legal updates. Coordinate sequencing and distribution, while legal and AM own the message sign‑off
  • Define, track, and report on the KPIs that matter for each programme – open rates, click‑to‑open rates, conversion to MQL, stage progression, and unsubscribe rates
  • Test before you ship: establish A/B testing as standard practice across subject lines, content, send cadence, and CTAs
  • Turn data into clear recommendations grounded in context, not just numbers – and advocate for changes based on findings

In your first 90 days:

  • HubSpot is audited, list hygiene issues are documented and a remediation plan is in motion
  • At least one nurture programme is live or rebuilt from scratch with a clear measurement framework

By 6 months:

  • You own a functioning lifecycle programme across at least two journey stages (e.g. Subscriber → MQL, onboarding)
  • A/B testing is running as standard; you can point to at least one change you shipped based on test results
  • Deliverability health metrics (bounce rate, spam complaint rate, sender reputation) are monitored and within acceptable thresholds

By 12 months:

  • Email‑influenced MQL volume and stage‑progression rates are measurably improving quarter‑on‑quarter
  • Lifecycle programmes are documented, scalable, and understood by cross‑functional stakeholders
  • You’re a trusted partner to sales, AM, and product – proactively flagging what’s changing in CRM and why it matters to them
Skills, Knowledge and Expertise
  • Used HubSpot as your CRM
  • Proven experience building programmes from scratch, not just inheriting them, in a CRM, lifecycle, or retention marketing role in B2B SaaS and want to do it again
  • Strong copywriting skills, with a portfolio of email work that drove measurable performance
  • A working knowledge of email deliverability: authentication, sender reputation, and list hygiene

You’ll thrive if you’re…

  • Conscientious about how you build: noting limitations, watch‑outs, and recent changes to the CRM or service models that impact your flow design logic
  • In touch with the impact CRM work has on the cross‑functional colleagues and you care about helping them understand what’s changing and why
  • A calm, proactive communicator with stakeholders of all levels and departments
  • Excited about the campaigns, assets, and messaging being worked on by those around you
  • Interested in how AI is evolving in marketing
What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

  • 24 days holiday, Bank Holidays, and your birthday off
  • £1200 annual benefits allowance (ThanksBen, from month 2)
  • Early finish Fridays (16:00)
  • Yearly company retreat abroad
  • 30 days to work from anywhere
  • Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
  • Statutory pension with NEST (3% employer, 5% employee)
  • Zinc shares, issued through the EMI Scheme
  • Unlimited access to MoreHappi coaching
  • Company socials, quarterly team socials, and free Monday lunches
  • Nursery workplace benefit scheme (Yellownest)
  • Option to lease an electric car through Electric Car Scheme
  • Celebrated Zinc anniversaries

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Head of Outbound SDRs & AI-Driven Campaigns

London Zinc

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Job Description

Zinc, based in London, is looking for an Outbound Pilot to lead and develop a team of outbound SDRs. As part of our innovative sales team, you will design and implement new outbound strategies while ensuring team effectiveness and alignment with our company goals.

The ideal candidate should possess proven SDR management experience and a keen interest in AI-driven methods. This position offers an attractive compensation package and benefits including flexible work arrangements, generous holiday policies, and a vibrant work culture.

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Outbound Pilot

London Zinc

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Outbound Pilot

Department: Outbound (SDR)

Employment Type: Full Time

Location: Zinc - London

Compensation: £62,000 - £76,000 / year

Description

Zinc is building the infrastructure that makes hiring faster, fairer, and more transparent - and we're growing the sales team to match. This is not a traditional SDR manager role. You'll be stepping into a company that genuinely believes outbound is a craft, and that the best teams in the world are the ones willing to rethink how it's done.

We have a GTM engineer embedded in the go-to-market team - a rare thing at our stage. Your mandate is to work in unison with them to design, test, and scale outbound motions that most sales teams haven't even imagined yet. AI-augmented prospecting, automated signal-driven workflows, hyper-personalised sequencing at scale - this is the day-to-day, not the aspiration.

Key Responsibilities
  • Lead and develop a team of mid-market outbound SDRs - hiring, coaching, performance management, and career growth.
  • Own the outbound engine, setting pipeline targets, refining ICP, and ensuring the team consistently generates quality opportunities for Account Executives.
  • Partner with our GTM engineer to design and ship new outbound campaigns and workflows - from intent-signal sourcing to AI-assisted personalisation to automated follow-up sequences.
  • Stay ahead of the curve: evaluate new tools and approaches continuously, run experiments, kill what doesn't work, and double down on what does.
  • Set the standard for quality over volume - coaching SDRs to prioritise relevance and insight in every touchpoint rather than spray-and-pray cadences.
  • Report on pipeline health with rigour - track conversion rates at every stage, identify bottlenecks, and present clear recommendations to sales leadership.
  • Work closely with marketing and product to ensure outbound messaging reflects Zinc's positioning and capitalises on product launches and market moments.
Skills, Knowledge and Expertise

We care more about how you think than how long your CV is. That said, you'll need:

  • Proven SDR management experience, ideally in a B2B SaaS or HR-tech environment, where you've built and coached outbound teams before.
  • A genuine curiosity about AI and automation in sales. You don't need to be an engineer, but you need to understand what's possible and be excited to push boundaries.
  • Strong analytical instincts - you run your team on data, not gut feel, and you can translate metrics into clear coaching points and strategic decisions.
  • A player-coach mentality: you're comfortable rolling up your sleeves and writing sequences, researching prospects, or jumping on a coaching call when the team needs it.
  • Excellent communication skills - you write well, give direct feedback, and can present pipeline performance to senior stakeholders with confidence.
  • Mid-market ICP fluency: you understand the buying process at companies with 200–2,000 employees and know how to teach SDRs to navigate it.
NICE TO HAVE
  • Experience working alongside or managing a GTM engineering or RevOps function
  • Hands‑on familiarity with AI prospecting tools (e.g. Clay, Apollo, Unify, or similar)
  • Background in recruitment‑tech, HR‑tech, or compliance‑adjacent SaaS
  • Experience scaling outbound from a small team to a larger function
What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

  • 50% OTE (Uncapped)
  • 24 days holiday + Bank Holidays + your birthday off
  • £1200 annual benefits allowance (ThanksBen, from month 2)
  • Early finish Fridays (16:00)
  • Yearly company retreat abroad
  • 30 days to Work from anywhere
  • Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
  • Statutory pension with NEST (3% employer, 5% employee)
  • Zinc shares, issued through the EMI Scheme
  • Unlimited access to MoreHappi coaching
  • Company socials, quarterly team socials Free Monday lunches
  • Nursery workplace benefit scheme (Yellownest)
  • Option to lease an electric car through Electric Car Scheme
  • Celebrated Zinc anniversaries

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Senior Account Executive

London Zinc

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Job Description

Senior Account Executive

Department: Sales

Employment Type: Full Time

Location: Zinc - London

Reporting To: Frances Arville, Head of Sales

Compensation: £110,000 - £140,000 / year

Description

We’re growing fast and looking for Senior Account Executives to help drive our next stage of growth. If you’re a skilled closer who thrives on hitting targets and building strong pipelines, this is your chance to make a real impact.

You’ll own deals end-to-end, contribute to our revenue strategy, and work alongside a high-performing team in a dynamic, collaborative environment.

Key Responsibilities
  • Own the full sales cycle – from prospecting to closing deals, with the freedom to shape your approach
  • Build and manage a high-impact pipeline to consistently exceed revenue targets and drive company growth
  • Engage with key prospects to deeply understand their pain points and demonstrate how our solution can solve them
  • Lead dynamic product demos and negotiations to secure high-value deals and long-term partnerships
  • Maintain CRM hygiene and provide accurate, data-driven forecasts to guide strategy
  • Collaborate closely with SDRs, marketing, and leadership to refine strategies and achieve team success
  • Be a key player in shaping the future of the business – your contributions will directly impact our scale and success
  • Growth opportunities – room to expand your role and take on more responsibilities as we scale
Skills, Knowledge and Expertise
  1. Prospecting : You’ll be responsible for building your pipeline from scratch. Strong prospecting skills mean you can proactively identify and target potential clients, ensuring consistent lead generation and sales opportunities.
  2. Deals – Pipeline Management : Managing a full pipeline is critical for success. We need you to track and move deals forward efficiently, ensuring nothing gets overlooked and everything progresses smoothly toward closure.
  3. CRM Hygiene : Keeping our CRM updated is essential for accurate forecasting and seamless communication across the team. A well-maintained CRM allows everyone to track progress, share information, and align on next steps.
  4. Deal Control : You need to take ownership of each deal from start to finish. This includes managing client expectations, setting timelines, and effectively handling negotiations to close deals on the best possible terms for the business.
  1. Honesty & Transparency : We value openness and integrity in our team. Whether it's good news or bad, we need someone who can share challenges honestly, take responsibility for setbacks, and learn from mistakes to continuously improve.
  2. Openness : Being open, especially in discussions with senior leadership or clients, is key to a successful sales role. You’ll be expected to bring new ideas, voice concerns when necessary, and contribute to broader team goals.
  3. Collaboration : Our sales process is a team effort. You’ll need to work closely with SDRs, marketing, and leadership to ensure alignment and smooth communication across the business, ultimately helping drive sales success.
  4. Business Acumen : You’ll need to have a solid grasp of our business and the market to make strategic sales decisions. Expect to be tested on your ability to negotiate effectively and multithread across different stakeholders.
What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

Base Salary -> £55,000 - £70,000 + Double OTE

  • 24 days holiday + Bank Holidays + your birthday off
  • £1200 annual benefits allowance (ThanksBen, from month 2)
  • Early finish Fridays (16:00)
  • Yearly company retreat to Serbia
  • Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
  • Statutory pension with NEST (3% employer, 5% employee)
  • Zinc shares, issued through the EMI Scheme
  • Unlimited access to MoreHappi coaching
  • Company socials, quarterly team socials Free Monday lunches
  • Nursery workplace benefit scheme (Yellownest)
  • Option to lease an electric car through Electric Car Scheme
  • Celebrated Zinc anniversaries

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Senior Account Manager

London Zinc

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Senior Account Manager

Department: Account Management

Employment Type: Full Time

Location: Zinc - London

Compensation: £45,000 / year

Description

We’re scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach.

If you’re a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact — this one’s for you.

Take ownership of a £1M+ ARR portfolio across ~45 enterprise and regulated clients.

Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets.

Act as the voice of the client — influencing product, sales, and operations.

Shape and scale our account management playbook, processes, and enablement.

Play a pivotal role in how we deliver value at scale in a fast-growing SaaS company.

Key Responsibilities
  • Lead renewal negotiations and unlock upsell / cross-sell opportunities.
  • Develop and execute success plans that deliver measurable ROI.
  • Act as a strategic partner and trusted advisor to high-value clients.
  • Monitor account health through dashboards/CRM — proactively elevate risks.
  • Collaborate cross-functionally to champion client needs and feedback.
  • Contribute to continuous improvement of account management strategy and process.
Skills, Knowledge and Expertise

Proven experience in strategic account planning, renewal & upsell negotiations.

  • CRM proficiency and strong pipeline management skills.
  • Revenue forecasting & reporting expertise.
  • Solid understanding of SaaS commercial models (ARR, NRR, churn).
Bonus Points For
  • Knowledge of HRTech or background checking.
  • Data analysis skills in Excel/Google Sheets (dashboards, pivot tables).
  • Familiarity with project management tools (Asana, Notion, Monday).
What we offer
  • OTE
  • 24 days holiday + Bank Holidays + your birthday off
  • £1200 annual benefits allowance (ThanksBen, from month 2)
  • Early finish Fridays (16:00)
  • Yearly company retreat abroad (This year Italy)
  • 30 days to Work from anywhere
  • Enhanced Maternity, Paternity, and Adoption Leave
  • Statutory pension with NEST (3% employer, 5% employee)
  • Zinc shares, issued through the EMI Scheme
  • Unlimited access to MoreHappi coaching
  • Company socials, quarterly team socials Free Monday lunches
  • Nursery workplace benefit scheme (Yellownest)
  • Option to lease an electric car through Electric Car Scheme
  • Celebrated Zinc anniversaries

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Senior SaaS Account Manager – £1M+ ARR

London Zinc

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Job Description

Zinc, a fast-growing SaaS company, is seeking a Senior Account Manager to manage a £1M+ ARR portfolio and drive retention and upsell initiatives. The ideal candidate is a strategic partner who excels at building long-term relationships with enterprise clients, ensuring measurable impact and satisfaction.

You will shape account management processes and collaborate across teams while enjoying perks such as a £1200 annual benefits allowance, 24 days holiday, early finish Fridays, and more.

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Senior Account Executive — Own End-to-End Wins (London)

London Zinc

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Job Description

Zinc in London is searching for a Senior Account Executive to drive revenue growth. In this full-time role, you will own the sales cycle, from prospecting to closing high-value deals. You should have strong prospecting skills, the ability to manage a full pipeline, and a solid understanding of CRM hygiene. The position offers a base salary of £55,000 - £70,000 plus double OTE, with benefits including 24 days holiday, an annual benefits allowance, and enhanced parental leave.
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Senior Engineering Manager - Scale and Lead SaaS Teams

London Zinc

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Job Description

A growing tech company based in London is looking for an Engineering Manager to lead their product engineering squads at a pivotal moment of growth. The ideal candidate will have experience managing engineers in a SaaS environment and will focus on building a supportive team culture while improving delivery processes. The role includes mentoring engineers and ensuring the team has the necessary guidance to deliver high-quality software while upholding standards of data privacy. The position offers multiple perks and a competitive salary.
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