Account Manager

Full Job Description

Who We Are:

K10 Apprenticeships are at the forefront of an innovative approach designed to increase the number of skilled workers within the construction, utilities and infrastructure industries. Working with sector leading brands like Heathrow Airport, Thames Water, Mace and others, K10 are the UK’s largest Flexi-Job Apprenticeship Agency (FJAA) delivering pioneering, high-quality apprenticeship programmes that enable communities to access life changing opportunities.

Who we’re looking for

The role requires someone who is confident, self-motivated and has a passion to perform and deliver strong account and people management. You will be energetic, empathetic and enjoy driving others to reach their potential.

We are a people-centric business, so the successful individual will be required to display natural leadership abilities whilst helping to support and develop our apprentice’s as they progress through their qualification.

The role requires

• The recruitment, vetting and management of your own team of apprentices.
• Creating and maintaining relationships with apprentices and the organisations with which we work.
• Ensuring that each apprentice and partner organisation are fully supported on each step of their apprenticeship journey.
• Mentoring and supporting your apprentices to help them achieve their potential.
• Management through weekly communication to ensure effective oversight of the apprentice’s workplace performance, weekly pay, timekeeping, attendance and college performance, addressing any issues as they arise.
• Account management of host and partner organisations.
• Regular face to face site visits to support the apprentice throughout their journey.
• HR management to include carrying out disciplinaries where necessary and ensuring formal process is followed.
• Liaising with college assessors as necessary.
• Assisting with new business creation.
• Monitoring of all necessary documentation and working protocols. 
• Be based between Heathrow Academy and our London Bridge Head Office

Specific experience, abilities and attributes

• You will be working with an experienced, supportive, energetic team that are experts in their field so working as part of a team must come naturally to you.
• You must be excited by working in a fast-paced and creative environment and display a real drive to succeed.
• You will be responsible for your own business area so you must have an eye for detail with a focus on delivering excellence through apprentice development whilst confidently building relationships with our client network.
• Time management & organisational skills come naturally to you.
• You will be confident in managing a remote workforce and in embracing your clients as partners.
• An understanding of the construction and infrastructure sectors would be beneficial but not essential.
• You will be identifying talent for business-critical roles, ensuring that these individuals are excited by the apprenticeship route & regard K10 as their employer of choice.

Benefits

• A competitive salary with room for growth and regular bonuses
• Enhanced pension scheme
• Enhanced holiday entitlement
• Private healthcare
• Cycle to Work scheme
• Medicash
• Hybrid work patterns
• Free staff parking / Great public transport connections
• Discount across the airport with LHR ID
• Access to Heathrow Gym
• Various professional training programmes

Salary

28/33k + 5k OTE