Assistant Branch Manager

Full Job Description

CXC are looking for a responsible Assistant Manager, to join their clients team in Harrow. The Assistant Manager will help organize and run the clients electrical wholesale branch and fill in for the Branch Manager when needed. Your job will be highly important in ensuring the branch meets its goals of efficiency, sales targets and customer satisfaction.

The ideal candidate will have an electrical wholesale background with management skills and a sharp business mindset. You should also be skilled at organising and problem solving. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between the Branch Manager, employees, customers and suppliers.

You will:

* Assist the Branch Manager in planning and implementing strategies to attract customers.

* Coordinate daily customer service operations (e.g. sales processes, orders and payments).

* Track the progress of weekly, monthly, quarterly and annual objectives and sales targets.

* Monitor customer spend and make regular contact to ensure we are achieving sales targets and not losing business to our competition.

* Monitor and maintain inventory.

* Identify gaps in the product portfolio and assist the Branch Manager in filling those gaps with products from our key suppliers.

* Evaluate employee performance and identify hiring and training needs.

* Supervise, coach and motivate staff to perform their best.

* Monitor operating costs, budgets and resources.

* Handle complaints from customers