Assistant General Manager

Full Job Description

BAO Group are seeking an Assistant General Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Assistant General Manager looking for a new role in an award winning, critically acclaimed group.

BAO is more than just a place to eat. It is a place where design meets food, at BAO we Think Food, Serve Design. BAO started in a car park in East London in 2013, and the group now has 5 restaurants; Rice Error, a delivery brand; and Convni, their online digital supermarket.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.

As Assistant General Manager, you will be responsible for the overall performance of the front of house team, leading them by example to deliver the highest levels of service and an exceptional guest experience; and you will work closely with the Kitchen team to ensure that the quality of the food offering is consistently delivered, as well as the Directors to proactively drive the business forward.

If you have the following, then BAO wants to hear from you:

• Prior experience as an Assistant Manager or Restaurant Manager within a high quality restaurant;
• Warm, personable and professional nature;
• Be creative with excellent attention to detail;
• Passion for and knowledge of food and beverage and the London restaurant scene;
• Ability to inspire, motivate, lead and develop teams;
• Working knowledge of food hygiene and health and safety requirements;
• Ability to manage staff costs and review rotas accordingly;
• A good understanding of managing a P&L;
• Ability to implement and maintain effective standardised systems, processes and controls;
• Good knowledge of or experience in Asian cuisine and culture is a bonus!

We want to create a great place to work that mirrors the soft fluffy embrace of a BAO

• We have a commitment to work life balance.  Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You are paid overtime, and you will get 2 weeks rotas in advance so you can have a life outside of work.
• Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities.
• We’re serious on our education, meet School of BAO.  Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. For leaders of the business you will have access to the Coaching Program by hospitality coach, Madeleine Geach.
• Our perks, hands down the best hospitality discount in London  50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts.
• We have our own currency, meet BAOcoin.  A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop.
• There are other ways to earn some cash with the BAO Pyramid Scheme.  Sell the BAO dream to your friends, and earn up to £500 for a referral.
• We’re serious about our parties.  Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party  paired with our Annual Awards Ceremony. Our second large party is our Moon Festival  BBQ  in September. For good measure we throw in a handful of Karaoke Parties  in the middle.

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 5 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.