Customer Service Advisor - Entry Level

Full Job Description

Customer Service Agent - Entry Level

Starting salary: 22,308

Location: Lakeside, North Harbour, Portsmouth

Start Date: 1st July 2024

***Full Training Provided***

About the role

We are looking for people with a passion for animals to join our dynamic team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, we want to hear from you.

As a customer service agent, your role will be to assist our customers with their pet insurance queries, issues, and complaints, policy renewals and new business customers. This role offers excellent training and future progression opportunities within a supportive and friendly team.

Role responsibilities

• Answering customer calls, assisting with queries, policy renewals and new business
• Manage the customer through the lifecycle of their insurance policy
• Contacting and dealing with customers via telephone and email
• Admin duties
• Liaising with veterinary practices, breeders and policyholders

About you

• Previous customer service experience - retail and hospitality experience is welcome
• Happy dealing with customers via the telephone
• Hard working and personable
• Resilience within a busy working environment

Benefits:

Collaborative and friendly work environment

Competitive salary progression scheme

25 days annual leave plus Bank Holidays, with the option to purchase an additional three days

Health Cash Plan

Onsite free car parking & free shuttle bus from central Portsmouth locations to the office

Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays

Employee discount and cashback scheme for shopping, dining, travel, and more

Life Assurance (4x annual salary)

Structured learning and development pathway

Employee referral program

Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:

• Week 1: Monday to Friday 8am-4pm
• Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
• Week 3: Monday to Friday 12pm-8pm
• Please note - no holiday can be taken within the first 4-6 weeks of training