86,908 Customer Service & Helpdesk jobs in the United Kingdom

Senior Service Desk Analyst (Europe) 
Hybrid - Ashford or London

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities  

• Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop 
• Ensure case ownership and coordinate support from internal teams as needed 
• Escalate unresolved incidents to appropriate leadership teams and follow through to resolution 
• Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes 
• Mentor junior analysts, deliver training, and create advanced knowledge articles 
• Document case details thoroughly in ServiceNow, including impact and steps taken 
• Meet and exceed defined KPIs and CSat scores 
• Support internal customers 24/7/365 via assigned shift patterns 
• Maintain business continuity through after-hours and on-call support 
• Uphold Sysco's Code of Conduct and training objectives 
• Work independently in a remote environment 

Skills and Experience 

• Extensive Service Desk experience, with advanced ServiceNow ITSM usage 
• Proven ability to resolve complex technical issues 
• Fluent in English and French or Swedish (required) 
• Strong communication and interpersonal skills 
• Advanced troubleshooting, remote support, and mentoring skills 
• Comfortable working in high-pressure, escalated environments 
• Familiarity with VMware Workspace ONE Access or similar tools 

Education and Certifications 

• Demonstrated advanced IT knowledge and experience in a similar role 
• ITIL v4 or ITSM certification preferred 
• AWS certifications and Microsoft MCSE a plus 
• CompTIA A+ desirable 
• Proficient with Microsoft Office365 tools 

Senior Service Desk Analyst (Europe) 
Hybrid - Ashford or London

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities  

• Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop 
• Ensure case ownership and coordinate support from internal teams as needed 
• Escalate unresolved incidents to appropriate leadership teams and follow through to resolution 
• Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes 
• Mentor junior analysts, deliver training, and create advanced knowledge articles 
• Document case details thoroughly in ServiceNow, including impact and steps taken 
• Meet and exceed defined KPIs and CSat scores 
• Support internal customers 24/7/365 via assigned shift patterns 
• Maintain business continuity through after-hours and on-call support 
• Uphold Sysco's Code of Conduct and training objectives 
• Work independently in a remote environment 

Skills and Experience 

• Extensive Service Desk experience, with advanced ServiceNow ITSM usage 
• Proven ability to resolve complex technical issues 
• Fluent in English and French or Swedish (required) 
• Strong communication and interpersonal skills 
• Advanced troubleshooting, remote support, and mentoring skills 
• Comfortable working in high-pressure, escalated environments 
• Familiarity with VMware Workspace ONE Access or similar tools 

Education and Certifications 

• Demonstrated advanced IT knowledge and experience in a similar role 
• ITIL v4 or ITSM certification preferred 
• AWS certifications and Microsoft MCSE a plus 
• CompTIA A+ desirable 
• Proficient with Microsoft Office365 tools 

Applications Technical Support Specialist  

Initial FTC

Slough (Head Office) 

Hybrid

Join our snack-loving team! We're looking for an Applications Technical Support Specialist to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure! 

At KP Snacks, we’re proud to be part of the Intersnack family—working together to deliver future growth, smarter ways of working, and long-term efficiency. As part of this journey, we’re supporting a transformational programme aimed at simplifying and aligning our processes and systems, while embedding the Intersnack Work System across the business.

To help us on this path, this role will play a key part in supporting our existing legacy applications—primarily, but not limited to, Oracle JD Edwards EnterpriseOne 9.2 . You’ll help ensure continuity and reliability of key business systems as we transition towards a more streamlined and future-fit digital environment.

What’s in it for you?   

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 

• Annual bonus scheme, with an excellent track record of over achievement.

• £6000 car cash allowance.

• Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.

• KP Pension Plan - contribution matching up to 7% of your salary

• 25 days holiday + holiday buy scheme 

• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools 

What will you be doing?  

Cross-Functional Collaboration

• Serve as a key point of contact between the IT team and other departments across the business, ensuring clear communication and strong alignment.

• Collaborate with internal stakeholders to understand objectives and ensure requirements are clearly defined and documented.

Application & Technical Support

• Provide day-to-day application and technical support across a range of business systems and functional areas.

• Manage application-related issues through to resolution, working closely with internal IT teams and relevant business functions.

System Integration & Maintenance

• Oversee integrations and interfaces between JD Edwards (JDE) and other business applications, including warehouse management, HR/payroll, manufacturing planning/scheduling, and BI/analytics platforms.

• Coordinate regular system maintenance and patching activities, liaising with and guiding third-party technical support partners as needed.

Environment & Release Management

• Maintain and support test environments, ensuring data refreshes and code deployments are delivered accurately and on schedule.

Project Delivery & Change Management

• Lead the delivery of small-scale IT projects, including changes and enhancements to business applications.

• Manage multiple concurrent projects with a focus on quality, timelines, and stakeholder engagement.

• Navigate change and ambiguity effectively, supporting project success through strong collaboration and influence.

Who are we?   

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. 

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. 

Diversity isn't just a buzzword for us.  We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. 

We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:  

• A strong understanding of JD Edwards EnterpriseOne 9.2, including CNC and systems architecture, with the ability to apply this knowledge to support business operations.

• Excellent communication and problem-solving skills that help you work effectively with colleagues across technical and non-technical areas, contributing to shared goals.

• Proven experience in systems and application support within complex IT environments, with transferable expertise from supporting multiple platforms and integration technologies.

• Familiarity with integration tools such as IBM MQ and Dell Boomi, and reporting systems like Qlik Sense and Hubble — but please apply even if you don’t meet every requirement.

• Alignment with KP values through teamwork, adaptability, and a commitment to building strong relationships, supporting others through change, and driving continuous improvement.

#LI-SC1 #LI-Hybrid

Why This Job Matters:

Do you thrive on delivering exceptional customer experiences? Are you passionate about ensuring businesses stay connected and succeed?

This role is at the heart of providing a best-in-class customer service experience to all our customers. As a vital contributor to our market-leading proposition, you’ll play a key role in ensuring the satisfaction of our communication providers and delivering against critical performance measures.

Your work will keep our customers’ passion for their business alive, as you proactively monitor their IT infrastructure and provide timely first-line fixes to their staff. This isn’t just a job; it’s an opportunity to make a meaningful impact on our customers' success every single day.

What You’ll be Doing:

• You will be accountable for ensuring all ticket ingress is picked up and worked  and delivering a fully managed solution through proactive monitoring of the customer estate. 

li>You’ll be responsible for ensuring calls are answered within a timely manner to allow us to drive SLA performance. 

You’ll be accountable for ensuring high priority incidents are picked up and handed over to our Major Incident Management team to reduce our customers degradation or outage time. 

Ensure that reported faults and Service and requests are responded to in line with SLAs and all Company Policies and Procedures 

li>Provide an effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently

• Take good care of all Company supplied tools and equipment 

li>Proactive 3rd party management and quick response to associated escalations 

Skills We Require Of You:

li>Good interpersonal skills, polite telephone manner, effective communicator at all levels
• Understanding of the workings of a Service Desk and ITIL aligned processes
• Effective listening skills and excellent attention to detail, in respect of dealing with 1st line user queries, requests and faults.
• Active Directory account administration and Exchange and O365 account administration.
• MS Products – Teams, SharePoint, Streams and Windows Server folder administration. SCCM deployment.
< i>Ability to work to deadlines and work as part of a team, able to prioritise own workload and often be self-reliant
• Work well under pressure, good time manager, good team worker, ability to multi-task.
• Remain professional, tenacious and persevering in all situations
• Knowledge and appreciation for customer environment and challenges would be advantageous

What we'd like to see on your CV:

• Experience of working on a 1st line service desk or service request analyst.
• Experience of working in a customer focused environment.
• Essential communication skills, maintaining relationships, standards of quality of work, personal presentation and personal conduct 
li>Use of Microsoft Applications such as Office 365, Exchange, Teams, Skpye etc.
• Experience in Microsoft Server Administration, including Active Directory, SCCM.
• Relevant certifications such as CCNA, ICND1/2, Network+, CompTIA

Your Benefits:

• Competitive Salary
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages and access to 100’s of retail discounts including the BT shop

Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

Part time and job-share considered

Closing Date: Tuesday 19th August 2025

Locations:  Birmingham, Bristol, London or Manchester 

Enhanced Security Clearance:  there are 2 roles available with 1 requiring the successful candidate to be willing and eligible to undergo Security Check (SC) level enhanced security clearance 

Why this job matters

BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey.

As a Customer Success Manager, you’ll play a pivotal role in BT’s strategy to grow market share by driving customer retention, cross-selling, upselling, and securing large, complex Cisco-based contracts across BT’s corporate customers in both public and private sectors. This role is all about building strong, lasting relationships with our corporate customers—ensuring they get maximum value from our solutions. You’ll champion product adoption, support renewals, and identify opportunities for growth.

Your impact will directly contribute to BT’s growth and long-term success.

What you’ll be doing

•    Building and nurturing strong, multi-level relationships with customers to understand their immediate needs, long-term goals, and strategic priorities.
•    Gaining deep insight into each customer’s business, environment, and challenges to tailor your approach effectively.
•    Developing and executing customer success plans that align Cisco technology adoption with business objectives and industry trends—supporting both customer outcomes and your own sales targets.
•    Maintaining a healthy pipeline of qualified opportunities, working closely with relevant stakeholders and colleagues in virtual teams to drive growth.
•    Acting as the single point of contact for all things Cisco—ensuring a seamless, consistent experience for your customers.

The skills you’ll need

Relationship Building

Collaboration

Customer Relationship Management

Business Development

Solution Selling

Market Analysis

What you'll bring

•    Proven experience in customer success and relationship management. 
•    Extensive experience building lasting B2B customer relationships across customer retention sales, account management, acquisition or new business. 
•    Excellent communication and stakeholder engagement with the ability to collaborate cross-functionally. 
•    Experience with Cisco solutions, and an understanding of the Cisco product portfolio.
•    Willing and eligible to undergo Security Check (SC) level enhanced security clearance -

What's in it for you

•    On target bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    25 days annual leave (not including bank holidays), increasing with service
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks paid carer’s leave
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes

Why UK Sales and Commercial
In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. We’ve got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are:

Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that’s unmatched by our competitors
Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools
Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force

Why Business

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Why Greencore?

We are a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better.

We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings.

In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of £1.7bn in FY22 and employ approximately 14,000 people.

We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us?

What you'll be doing:

• Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via our support portal
• Our business is reliant on our IT for Just in Time Manufacturing, its key that this role is able to respond to changing priorities to meet the needs of the business
• We have an excellent first line fix rate at 70% so you will be fixing the majority of issues that are reported to us, these could range from single password and printer resets, complex issues and setting up and removing access from multiple systems
• As part of a team of 11 you will provide support for a number of IT systems
• Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users
• The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these hours we operate an on call basis

What you'll need:

• An outgoing positive customer serviced focused individual, with a methodical approach to problem solving
• You will enjoy working in a fast paced environment be process driven and enjoy working as part of a team
• Experience of user account administration, Microsoft Office 365, PC build and PC troubleshooting
• Previous IT Support experience and hungry for a career in IT
• A full clean UK drivers license and own your own car

What you'll get in return:

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform