1,949 Customer Service & Helpdesk jobs in the United Kingdom

Customer Service Representative - Agency Management About the Role

We are currently advertising for a 9 months contract in our Agency Management Team.

The candidate will ideally have agency/commissions experience. 

We will be able to offer evening interviews for those in full time work.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

We are currently offering a hybrid working model (Full time office working until after an initial training period between 3-6 months) - so this would mean spending 3 days at our Exeter office, and the rest of your week from home - the best of both worlds!

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We can offer a mix of office and home working once you are trained and up to speed with systems & processes.
Salary is £24,570. Your salary will also have the potential to increase as you progress thought our career development framework when milestones are reached.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our financial advisors, predominantly via telephone communication or by email.

You will be dealing with a range of queries from financial advisors who could be looking to apply for terms of business & creating an agency with us, through to checking the status of their commission or chasing a statement, or even trying to access our website to submit an application on behalf of their customer.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
Be a team player who enjoys working with others
Be compassionate and caring
Have great communication skills and a real talent for making customers feel special
Be a fantastic multi-tasker
Be able to use your initiative to solve problems and create solutions that delight our customers
Be good with words and numbers, and pay strong attention to detail
Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits
This role is a Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

• 26 days' holiday – which increases after two years’ service to 28 days (adjusted for shorter contracts).
• The opportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. 

Also, if the successful candidate is offered this role, your base benefits will not change during the duration of your secondment. 

Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.

We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.

We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Customer Service Representative - Hitchin About the Role

Customer Service Representative

We are currently advertising for a 12 month FTC/secondment in our Equity Release team. 

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We offer a hybrid working model; however, your presence will be required in our Hitchin office.  (Full time office working until after an initial training period of 6 months).

Salary from £24,570. Your salary will also increase as part of our new salary framework.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. You may also be dealing with new policy creation by speaking with our team of Independent Financial Advisors, these conversations are crucial to providing the best possible experience for our new customers and driving our values into each conversation.

Some of these calls may be a little difficult, but we’ll always support you. You’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:

• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• e compassionate and caring
• ave great communication skills and a real talent for making customers feel special
• e a fantastic multi-tasker
• e able to use your initiative to solve problems and create solutions that delight our customers
• e good with words and numbers, and pay strong attention to detail
• e supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits
This Role is Band A in the LV= Structure.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

• 26 d ys' holiday – which increases after two years’ service to 28 days
• The pportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.

We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.

We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Go on, bring your true self to LV=.

Customer Advisor - Chelmsford Job Description

Due to project growth the position of Customer Advisor has become available to join our successful team based in Marks Tey, Essex

Cadent is the UK's largest Gas Distribution Company owning and operating four of the eight UK Gas Distribution Networks across the East of England, London, North West and West Midlands; spanning over 131,000 kilometres of pipes. Cadent transport gas safely and reliably to 11 million homes across their networks and operate the Gas Emergency Helpline for the whole of the UK.

Costain is appointed as the Construction Management Organisation to manage the planning and delivery of the annual network investment programme for the East of England Network, which ranges from Sheffield to Outer London and from the M1 to the North Sea Coast

We have new opportunities in Mark Tey

Responsibilities

• Respond to incoming customer calls, retain ownership through to resolution
• Use all available systems to accurately record customer data and provide a first-call resolution service wherever possible (avoiding the need to pass enquiries and complaints out to the wider business).
• To send full and accurate details of the enquiry or complaint, to the relevant operations team, ensuring any required action is taken
• Drive the resolution of complaints, liaising with the operations team, to meet the key D+1 (48 hour) KPI
• Establish and maintain good professional working relationships within the team, operations and Cadent
• Keep customers updated and informed of the progress of their enquiry/complaint
• Maintain accurate and comprehensive data records
• Follow defined work management and company processes policies at all times
• Learn, retain, extend and apply basic understanding of gas mains replacement

#LI-AW1

Qualifications

• Confident and customer focused
• Committed to putting customers first and achieving high levels of satisfaction
• Empathic, able to see someone else's point of view, be all inclusive
• Patient and attentive, with good active listening skills
• Understands the importance of keeping customers informed and updated in line with our process
• Adopts and maintains positive language and a 'can do' approach to customer challenges
• Respect customers' busy lives and ensure promises are delivered
• Be adaptable, accommodating and flexible in responding to the needs of different situations
• Demonstrate exemplary personal behaviour towards colleagues and other
• Actively seek to build relationships at all levels; to be collaborative and sharing
• Be quietly persuasive and bring people with you
• Show emotional control when under pressure
• Take ownership and responsibility for your workloads, application and performance
• Assess and defuse conflict/areas of difficulty and find win/win solutions
• Teamwork, understand the importance of working together and supporting colleagues

Specific Requirements

• Contact centre and/or customer service background
• Experience of dealing with enquiries and complaint handling
• Attention to detail
• Strong communication skills, both verbal and written
• Experience of CRM systems and Microsoft packages

Desirable

• Knowledge and experience of using SAP l
• Experience of working in a fast paced environment, working with KPIs and SLAs
• Knowledge/experience of working in the utilities industry
• Understanding of regulatory requirements
• Gas industry experience

About Us

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.

We do share individual feedback following an interview .

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:

Customer Liaison Officer - Hitchin Job Description

The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback following the completion of the work. To deliver face to face Customer feedback to our Operational Teams, giving coaching on how to improve their Customer Scores and comments.

#LI-AW1

Responsibilities

Key Responsibilities

• To act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work
• Present a professional, personable and reassuring face to the business
• Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
• Support the operational teams in their communications with customers and others
• Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
• Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers
• Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints

Qualifications

Essential

• A valid driving licence
• Ability to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mind set
• Experience in a customer face to face service role
• Conscientious with the tenacity and resolve to see things through
• Organised and punctual
• Articulate and good at explaining things
• Thorough, with good record keeping.
• IT literate, including Microsoft Office - Intermediate Word, Excel, Outlook and internet/intranet capabilities
• Strong oral and written communication skills

Desirable

• Knowledge / experience of working in the utilities industry is desirable

Essential

• GSCEs in subjects such as English and Maths

Desirable

• A-level or degree in English

About Us

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.

We do share individual feedback following an interview .

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:

Customer Advisor - Peterborough Job Description

Cadent is the UK's largest Gas Distribution Company owning and operating four of the eight UK Gas Distribution Networks across the East of England, London, North West and West Midlands; spanning over 131,000 kilometres of pipes. Cadent transport gas safely and reliably to 11 million homes across their networks and operate the Gas Emergency Helpline for the whole of the UK.

Costain is appointed as the Construction Management Organisation to manage the planning and delivery of the annual network investment programme for the East of England Network, which ranges from Sheffield to Outer London and from the M1 to the North Sea Coast.

We have new opportunities for Peterborough.

Responsibilities

• Respond to incoming customer calls, retain ownership through to resolution
• Use all available systems to accurately record customer data and provide a first-call resolution service wherever possible (avoiding the need to pass enquiries and complaints out to the wider business).
• To send full and accurate details of the enquiry or complaint, to the relevant operations team, ensuring any required action is taken
• Drive the resolution of complaints, liaising with the operations team, to meet the key D+1 (48 hour) KPI
• Establish and maintain good professional working relationships within the team, operations and Cadent
• Keep customers updated and informed of the progress of their enquiry/complaint
• Maintain accurate and comprehensive data records
• Follow defined work management and company processes policies at all times
• Learn, retain, extend and apply basic understanding of gas mains replacement

#LI-AW1

Qualifications

• Confident and customer focused
• Committed to putting customers first and achieving high levels of satisfaction
• Empathic, able to see someone else's point of view, be all inclusive
• Patient and attentive, with good active listening skills
• Understands the importance of keeping customers informed and updated in line with our process
• Adopts and maintains positive language and a 'can do' approach to customer challenges
• Respect customers' busy lives and ensure promises are delivered
• Be adaptable, accommodating and flexible in responding to the needs of different situations
• Demonstrate exemplary personal behaviour towards colleagues and other
• Actively seek to build relationships at all levels; to be collaborative and sharing
• Be quietly persuasive and bring people with you
• Show emotional control when under pressure
• Take ownership and responsibility for your workloads, application and performanc
• Assess and defuse conflict/areas of difficulty and find win/win solutions
• Teamwork, understand the importance of working together and supporting colleagues

Specific Requirements:

Essesntial

• Contact centre and/or customer service background
• Experience of dealing with enquiries and complaint handling
• Attention to detail
• Strong communication skills, both verbal and written
• Experience of CRM systems and Microsoft packages

Desirable

• Knowledge and experience of using SAP l
• Experience of working in a fast paced environment, working with KPIs and SLAs
• Knowledge/experience of working in the utilities industry
• Understanding of regulatory requirements
• Gas industry experience

About Us

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.

We do share individual feedback following an interview .

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:

Days - Wednesday to Saturday 17:30 - 04:15

Pay Rate - £14.61 per hour

Why Greencore?

We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're sure you've tried our products because we supply food for the all the major supermarkets in the UK!

Here at Manton Wood , we have a team of around 1,700 colleagues. We produce sandwiches and wraps for some of the biggest retailers in the UK including Co-op, Asda, Morrisons, Boots, Aldi and Lidl.

Our Manton Wood site has a gym, restaurant with hot food and a staff shop available to all our colleagues.

What you'll be doing

As a Skilled production Operative you will work a busy environment, on your feet supporting up to 3 different products on one line.

Working alongside the Line Coordinator you will work as the link between prep and production, ensuring the require products are available and prepared on time.

You will be responsible for ensuring colleagues on the production line have ingredients constantly to hand and that any machinery used online doesn't run out of ingredients.

This role is a physical job which will include lifting and manoeuvring high volume products.

Communication skills are essential. Working to meet targets daily you will complete paperwork to ensure we are meeting guidelines and food safety.

What we're looking for

We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity.

• A good understanding of English is required as you will be communicating on a regular basis with the Line Controller as well as completing paperwork.

• Educated to GCSE or equivalent and have some understanding of basic food safety.

• Previous experience of working within a similar role within food manufacturing would be required whilst qualifications within Food Hygiene and health and safety would be extremely beneficial.

• You will enjoy working as part of a team environment, have good communication skills, strong attention to detail and sound organisation skills.

We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success.

What you'll get in return

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Life insurance up to 4x salary
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform
• Free car parking
• Enhanced parental leave and menopause policies
• Free on site gym
• Staff company shop

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

Please note due to high numbers of applications this role maybe closed before the posted closing date.

Permanent - Full-Time Salary: Up to £14.61 per hourLocation: Worksop, Nottinghamshire, S80 2RS

Contact Centre Claims Advisor - York Job Reference: 000496Salary: £26,000Closing Date: 15/08/2025 00:00:00Location: YorkEmployement Type: Full Time

Benenden Health has exciting opportunities within in its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.

Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.

Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.

This role is essential to the successful journey for our members and the future of our outstanding business.

We are interested to hear from candidates with the following skills:

• Excellent telephone manner and an ability to adapt to different situations
• Enthusiastic, passionate and positive
• Self-motivated and resilient
• Desire to help others

We are looking for someone who brings not just experience, but also great life skills to deliver the best outcome for our members.

A full induction program and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 1st September 2025. You must be available for the whole training period and have no annual leave.

Part-time hours of 22.5 hours min/3 days to include a Friday, would be considered, after the 6 weeks of full time training is completed. £6,000 Full Time Salary.

Hybrid working is available after a successful 6 months probation period, the first 6 months will be fully office based.

With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.

Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including;

• Free Corporate Benenden Health membership
• Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)
• Free on site car parking
• Up to 35 days’ holiday including bank holiday and no weekend or bank holidays working.
• Pension with up to 10% employer contributions
• Discount available on other Benenden products
• Employee Assistance Program
• Unlimited access to £500 R er a Friend Bonus Scheme
• Discount and cash back on hundreds of high-street retailers
• Opportunity for hybrid working
• Excellent training and career progression opportunities
• Cycle to work scheme
• Free hot drinks
• Free fruit
• Employee engagement events
• Supporting local charities
• Onsite First Aiders and Mental Health First Aiders
• Free onsite gym

For further information on this role, please refer to the Role Profile.

Why Greencore?

We are a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better.

We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings.

In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of £1.7bn in FY22 and employ approximately 14,000 people.

We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us?

What you'll be doing:

• Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via our support portal
• Our business is reliant on our IT for Just in Time Manufacturing, its key that this role is able to respond to changing priorities to meet the needs of the business
• We have an excellent first line fix rate at 70% so you will be fixing the majority of issues that are reported to us, these could range from single password and printer resets, complex issues and setting up and removing access from multiple systems
• As part of a team of 11 you will provide support for a number of IT systems
• Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users
• The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these hours we operate an on call basis

What you'll need:

• An outgoing positive customer serviced focused individual, with a methodical approach to problem solving
• You will enjoy working in a fast paced environment be process driven and enjoy working as part of a team
• Experience of user account administration, Microsoft Office 365, PC build and PC troubleshooting
• Previous IT Support experience and hungry for a career in IT
• A full clean UK drivers license and own your own car

What you'll get in return:

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform

Permanent - Full-Time Salary: NegotiableLocation: Worksop, Nottinghamshire, S80 2RS

Customer Service Technician - Exeter Job Type: Full timeIn a Nutshell…

We have a great opportunity for a Customer Service Technician to join our team within Vistry Devon South West, based at our Exeter office, you will be required to travel to sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.  To assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

  Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Company van
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Delivering customer service excellence and best practice within a fast paced and challenging environment
• General carpentry, making good, painting and decoration, dry lining, tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors
• Knowledge of basic plumbing and an ability to diagnose basic plumbing issues
• Mastic and sealant skills to accord with the NHBC consistent approach to finishes
• A Keen eye for detail and final finish
• Able to engage and build positive working relationships with our customers and stakeholders to manage customer journey
• Excellent communication skills with an ability to remain calm under pressure
• Excellent time management, planning and prioritisation skills
• Full Driving license with a willingness to travel

Desirable…

• Formal carpentry qualification
• A background in construction / housebuilding
• Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1

More about the Customer Service Technician role…

• To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties
• To organise and prioritise workload, and review defects lists to ensure that any materials required are collected prior to customer appointments.
• To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit
• Ad hoc duties on closed site and assist with any customer ready inspection works when required.
• To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects.
• Provide feedback on subcontractor quality issues.
• Work as part of a team and provide support to the Customer Service Manager and Coordinators.
• Carry out work in a safe, cost-effective manner and look for opportunities to reduce costs and improve standards.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-TP1