85 Customer Service & Helpdesk jobs in the United Kingdom

Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #

**Description & Requirements**
Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
**What's The Role?**
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.
**We'll Trust You To:**
+ Be a self-starter with a passion for technology and a desire to continue to learn
+ Have proficiency at multitasking in a dynamic environment
+ Be dedicated to providing exceptional customer service
+ Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
+ Fix, supervise, handle, and maintain of all Bloomberg's private IP network including connectivity and infrastructure
+ Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
+ Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
+ Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
+ Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
+ Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
**You'll Need To Have:**
+ Proven excellence in customer service
+ Fluency in English and French (Written & Spoken)
+ Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
+ Experience with communicating and coordinating with internal/external partners
+ A real passion and proven experience of supporting technology across a multitude of platforms
+ A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
+ Superb interpersonal skills
+ Demonstrate an ability to remain calm under pressure
+ An aptitude for multitasking
**We'd Love To See (Nice To Have):**
+ Knowledge of telecommunication lines, basic network design, and security
+ CompTIA A+, CCNA or NET+ certification
+ Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
+ Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world's most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely.

Bridewell holds the Gold level, Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team.

We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management—preferably within Cyber Security. This role is crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams.

Requirements

A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle, promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management.

Role Responsibilities:

• Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services provided by Bridewell.
• Support the customer through each stage of their Bridewell journey developing an understanding of their needs, goals, and challenges.
• Be the 'go to' point of contact and trusted security advisor for your customer within Bridewell.
• Be the customer voice within Bridewell working with Bridewell teams to ensure excellent customer experience, maximising value for both Bridewell and the customer.
• Own customer success plans to drive service adoption, providing strategic guidance, enablement, and day-to-day advice to help them maximise value.
• Proactively monitor and analyse your customer's needs to identify opportunities and potential risks that may impact their security posture.
• Regularly assess how the customer is using Bridewell services, are services meeting their needs and identify areas for continuous improvement.
• Identify up-sell, cross-sell, and expansion opportunities and follow-up with Account Management.
• Ensure regular communication with your customers, owning and leading regular check-ins, face to face meetings, events, and reviews.
• Initiate, organise, facilitate, and participate in events such as workshops, both in person and remotely.
• Own and lead Weekly and Monthly reviews.
• Own actions from Quarterly and Annual Reviews.
• Prepare documentation, presentations, and reports to support and display project decision making and delivery.
• Own minutes and actions from meetings, follow up resolutions with appropriate teams.
• Own performance management for your customer ensuring services are as contracted, delivered to high quality standard, manage scope creep and revenue leakage.
• Get customer feedback via net promoter surveys to develop and improve customer relations and Bridewell services.
• Provide continuous education for customers to help build business strategy and goals, mapping the customer journey.
• Assist development of Bridewell engagement strategies, policies, procedures, and governance.
• Provide escalation management to enable swift and accurate decision making for resolutions for both Bridewell and the customer.
• Be able to communicate confidently about managed security services using appropriate language and make relevant recommendations.
• Be able to deliver documented cyber security work packages to customers such as tabletop exercises or security awareness education.

What we're looking for:

• 2+ years relevant experience in IT Service Delivery or in Customer Success Management
• Operational background to define and leverage business metrics to drive the customer journey.
• Experience in account retention and growth, with excellent commercial background and understanding.
• Track record in successfully managing, high value customers with multiple stakeholders and competing priorities.
• Work independently to build and execute customer engagement plans through clear, well-defined tactics to ensure the success of the customer and Bridewell.
• Passion for building trust and communicating effectively with a broad range of stakeholders from C-suite to day-to-day users.
• Good time management and organisational skills with ability to multi-task.
• Good communicator with exemplary written and verbal skills coupled with unparalleled follow-up skills.
• Display a proactive mindset and be used to working with data to identify and solve common business challenges.
• Adaptable and not afraid to challenge the status quo.
• ITIL V3 or4 certification.
• Project Management and Delivery.

Benefits

Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients. Our story to-date has been phenomenal, but success doesn't end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following:

• 25 Days Holiday - Plus buy and sell options
• Flexible Working (around core office hours)
• Performance Incentive Bonus
• Company Pension
• Employee Shareholder Scheme
• Personal Day & Birthday Off - After 1 year of service
• Family Leave - After 1 year of service
• Enhanced Maternity based on length of service
• Dedicated Training Budget
• Life Assurance
• Electric Vehicle Scheme & Cycle to Work Scheme
• Private Healthcare (incl. Gym discounts and vison care)

Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion.

Note: To be eligible for this job you must either hold UK Security Clearance or be eligible and willing to go through this security clearance

Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

As part of our continued growth, we have a new role within the team for a Customer Success Manager. Within this role, you will be responsible for strategically managing and developing our accounts within the Automotive Sector. As a Customer Success Manager, you will be tasked with developing relationships with senior stakeholders from a variety of large multinational organisations, ensuring they have a full understanding of how our product can support their sustainability and supply-chain strategies, and their ongoing projects with us through the use of data and insight.

Key Responsibilities

As a Customer Success Manager, you will be required to undertake the following responsibilities as part of your day to day activities:

• Client Relationship Management
• To manage a portfolio of client accounts to agreed KPI’s maintaining a focus on customer satisfaction, service delivery and contract renewal.
• To ensure regular communication with clients through face to face meetings and other communication means.
• To own and take a lead on high-profile and complex client relationships within the portfolio of clients. Develop strong relationships with key decision makers and influencers. Define, develop and own the customer contract strategy for client relationships within the portfolio.
• To assist the Head of Customer Success in forecasting revenue planning within the portfolio ensuring account development plans reflect the strategic direction of the customer.
• To produce weekly, monthly and quarterly status reports for the portfolio of clients to the Head of Customer Success to provide updates on progress against agreed client relationship strategies.
• To oversee all commercial aspects of the agreed portfolio of clients.
• Client Development
• To extend the existing portfolio of NQC products and services within the client accounts and increase the potential revenue stream to NQC.
• To maintain a thorough understanding of the portfolio of the client's business sector and use the knowledge to devise and implement relevant engagement strategies to identify opportunities for growth within the client accounts.
• To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account.
• Service Delivery
• To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction.
• To effectively interact with internal NQC teams including Product Development & Assurance Team, Project Management and NQC’s Service Delivery and Support Centre function.
• To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement/improvement, focusing on improved service and increased profit margins.

Requirements

To be successful for this role, you will ideally meet these requirements:

• Excellent written and verbal communication skills in English. Additional languages are a plus.
• Experience working within a customer focused B2B environment.
• Experience of developing strategic client relationships and accounts with senior stakeholders, within a software environment.
• Excellent presentation skills - with the ability to create engaging material applicable to the audience.

• A passion for sustainability and engaging others on this topic.

Benefits

• Competitive salary package

• Hybrid working policy of 60% office-based
• Private Pension/Salary Sacrifice scheme
• 25 days holiday (Increasing with service) + bank holidays
• Enhanced Maternity and Paternity Leave
• Health Cash Plan
• Learning & Development through Udemy platform
• 24/7 Access to a Virtual GP
• Life Assurance (4 x Salary after 6 months)
• YuLife - employee discounts and wellbeing platform
• Regular company socials & events

Who We Are

Element is a secure, sovereign, and interoperable communications platform for government, defence, and public sector organisations. We’re building on the open Matrix protocol—a decentralized standard developed by our team—to help organisations control their communication infrastructure.

The Role

As a Customer Success Manager (CSM) at Element, you’ll lead the post-sale customer relationship, ensuring our customers achieve tangible value from our products and services. You’ll be measured by customer satisfaction, adoption, and retention, working across functions to help customers meet their business objectives while championing their needs within Element.

You will collaborate closely with:

• Pre-Sales Team (Account Executives and Pre-Sales Engineers) to ensure a smooth handover into the post-sales lifecycle.
• Account Managers to support renewal and account growth.
• Technical Account Managers to resolve technical barriers and drive adoption.
• Product Delivery teams to influence the roadmap and oversee customer-sponsored development projects

This is a high-impact role at the intersection of product, delivery, and customer engagement.

Responsibilities

• Own the onboarding journey, including customer handover from Sales and the development of tailored onboarding plans.
• Deliver customer training sessions and workshops to drive adoption.
• Become a product expert, delivering training to drive adoption
• Support product provisioning and ensure successful technical rollout (in partnership with TAMs).
• Maintain regular customer contact, building trusted relationships with stakeholders at all levels.
• Capture and share customer insights, ensuring feedback flows effectively into Element.
• Act as a customer advocate:
• Escalate and resolve urgent issues impacting success.
• Influence longer-term product roadmap decisions based on customer needs.
• Partner with Account Managers on renewals and account growth opportunities.
• Track and report on customer outcomes, adoption trends, and satisfaction.

Requirements

Must-Have

• Excellent communication and stakeholder management skills.
• Proven experience in customer-facing roles, ideally serving enterprise or government clients.
• Professional-level English (C1+).

Nice-to-Have

• German language skills (C1+).
• Account Management experience including dealing with renewals and contracts
• Familiarity with decentralised systems, open source software, VoIP, or end-to-end encryption.
• Knowledge of mobile platforms (iOS, Android) and mobile device management.
• Existing security clearance (UK, SÜ2 in Germany, or equivalent).

Benefits

• Meaningful, mission-driven work in open source
• 40 days of annual leave (incl. local public holidays)
• Private healthcare (depending on location)
• Share options
• Flexible hours and remote-first culture
• Family-friendly environment
• Annual bonus subject to individual and company performance

Our Values

• We care about the greater good
• We work together in the open
• We are proud of how we serve our customers
• We are ambitious and iterate rapidly

Equality, diversity, and inclusion

Element does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Your personal data will be processed in accordance with our Careers Privacy Policy .

About The Role

Our Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with QbDVision’s products and services. You will serve as the liaison between QbDVision and key customer stakeholders, foster collaboration and drive strategic initiatives through proactive engagement.

What You'll Own

• Align with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes
• Partner with customers in evaluating how they manage their QbDVision investment and identify areas of improvement
• Promote awareness of the latest innovations QbDVision is releasing in the platform
• Regularly share best practices both internally and with customers
• Collaborate with cross-functional account team to drive account growth

Requirements

What You Need To Succeed

• 3+ years working in life sciences, software or consulting
• Strong analytical and problem solving skills
• Experience working with global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 20%

Benefits

• Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we do our best to prioritize our people by empowering them to work (and live!) in the way that best suits their needs.
• Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity.
• Competitive compensation package: Keeping great talent means knowing someone’s value, and paying them for it. Our salaries, equity offerings, and bonuses reflect the A-players we hire.
• Health Insurance, Disability, Insurance, and Mental Health Services: You can’t bring your best self to work if you’re not feeling well. Our wellness offerings will help you get back in the saddle in no time!
• Hybrid Office Model: As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office (if you are in one of our brick and mortar cities – Austin, Boston, and Dublin).
• Stipends: We offer our full-timers various stipends to promote professional growth and allow for success in one’s role. Making you better makes us better!

Service Manager - Frimley, Surrey.

Due to the continued growth at ACL (Alarm Communication Limited), we have a requirement for an additional Service Manager to join our established team at our main offices in Frimley Surrey.

You will work within one of our Key Account Divisions, which look after a selection of Key Accounts made up of several prestigious large-scale commercial properties, ranging across the Commercial, Education, Healthcare, Hospitality and Stadia sectors.

This position is a people management role, with the office based service delivery administration team within your division reporting to you.

Basic Salary – £40,000 - £6,000 - DOE

Overtime, Travel Time & Call-out

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

What this role will look like

• Working directly alongside the Contract Managers (Technical Account Manager) within your Division and acting as a vital, personable, and responsive point of contact for our clients and their estates/security teams onsite.
• Responsible for all planned maintenance works, reactive callouts, and monitoring critical Remedial repairs.
• Preparing service reports before meeting key accounts and completing any client-specific requests, including tailoring our reporting to suit their needs.
• Regularly meeting clients alongside the relevant Contract Manager to deliver Service-related information and reports whilst building and nurturing strong client relationships.
• Pricing all new Service Contracts, monitoring annual financial performance for each contract, and pricing all renewals.
• Auditing Maintenance Contract Asset Data and escalating any concerns to the Contract Manager.
• Regularly reviewing Maintenance activities, Callouts, Asset Failures, and system compliance and ensuring that we meet or exceed all clients’ SLAs.
• Ensure that all planned maintenance works are raised on time and work with the Service Coordinators and the Contract Manager to allocate labour resources efficiently.
• Monitoring the financial performance of the Service Team and ensuring that all works are approved for invoiced on time each month.
• Build relationships of trust through open and honest communication with clients, suppliers, and colleagues.
• Oversight for all ARC Connections within the division. Completing all initial setups, renewals and monitoring and reporting on all police and fire brigade attendances.

Requirements

Who We're Looking For:

• Proven customer support experience
• Strong phone manner, conflict-handling skills, and exceptional active listening
• Strong problem-solving skills and ability to work well under pressure.
• Excellent communication skills, both verbal and written.
• Solid technical knowledge and understanding of various systems.
• Ability to work independently as well as part of a team.
• Attention to detail and ability to complete work accurately and efficiently.
• Professional and customer-oriented approach.

Benefits

• Basic Salary – £ subject to experience
• Overtime, Travel Time & Call-out
• Aviva Pension
• Life Assurance 4x Salary
• 22 Days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1 00 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Free, secure, onsite parking
• Development and progression opportunities

A Little More About Alarm Communications

Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, installs and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses' future. Working across our three core service; Fire & Life Safety systems, Securitysystems,and Building Energy Management systems.

Marlowe Fire & Security Group is the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customer's property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

Our Business Includes:

• Alarm Communications - acl.uk.com
• Clymac - clymac.co.uk/
• FAFS Fire & Security - fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression - marlowefireandsecurity.com
• Morgan Fire Protection - morganfire.co.uk
• Marlowe Smoke Control - marlowe-aov.co.uk
• Marlowe Fire & Security - marlowefireandsecurity.com

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

**About the Role:**
**Grade Level (for internal use):**
09
**Role title: Customer Success Manager EMEA,** **Global Intelligence & Analytics**
**The Impact:**
Customer Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and existing business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.
**What's in it for you:**
You may be a great fit for our next Customer Success Manager if the following career benefits appeal to you:
+ **Client-facing impact:** You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
+ **Empowerment:** You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
+ **Commercial success:** You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
+ **Entrepreneurial, innovative culture:** You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
+ **Career growth:** Our most successful Customer Success Managers master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management, sales, project management, consulting and others.
**Responsibilities:**
Our next successful Customer Success Manager will take personal ownership of responsibilities like these:
+ **Understanding Client Needs:** Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
+ **Demonstrations and Training:** Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition, driving business development, customer usage and product awareness to optimize customers' workflow.
+ **Advanced Support:** Manage escalated customer inquiries and act as point of contact for complex issues that require in-depth knowledge of our products and services. Ensure timely resolution of customer issues while maintaining high satisfaction levels.
+ **Data and Dataset Expert:** We're looking for a person that will gain comprehensive knowledge of our data offerings, including sources, methodologies, and applications. Serve as a go-to resource for team members and clients regarding data-related inquiries and best practices.
+ **Creation of Customized Dashboards:** Collaborate with clients to understand their specific needs and objectives for dashboard functionalities. Utilize tools and software to design and develop interactive, user-friendly dashboards that provide actionable insights. Ensure that dashboards are tailored to meet regional requirements and preferences for our clients.
+ **Data Feed Support:** Assist clients in setting up data feeds and troubleshooting related issues, ensuring seamless integration with their systems.
+ **Cross-Functional Collaboration:** Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements. Proactively work with the Sales team to help develop client engagement initiatives and increase client retention rate.
**What We're Looking For:**
+ **Required Languages:** Native/fluency in verbal and written French and English is a must. Additional language skills such as Spanish is a plus.
+ **Academic background:** Bachelor's degree or higher achievement in business administration, economics, international trade or finance from an accredited university or comparable curriculum/work experience.
+ **Preferred Professional Experience:** Although not required, prior professional experiences in similar positions are highly preferred.
+ **Communication:** Strong communication and presentation skills, both verbal and written, with the ability to document and discuss potentially complex technical concepts to a diverse audience both online and in person.
+ **Troubleshooting skills:** Strong troubleshooting/problem-solving skills. The candidate will be highly numerate, meticulous and have strong business analysis skills.
+ **Interpersonal skills:** Excellent interpersonal skills and phone presence; must be able to deal with others in a professional manner and work under varying degrees of pressure and time constraints.
+ **Self-starter:** Ability to work independently while still interacting within an integrated team structure. Personal initiative and ability to prioritize and multi-task efficiently and effectively.
+ **Self-learner:** Ability to quickly learn new products/interfaces/processes by both engaging your manager and peers and by indulging in self-learning activities.
+ **Results oriented:** You can deliver specific business outcomes within a defined deadline to specifications.
+ **Required Occasional Business Travel:** Some opportunities may require occasional domestic and/or regional international business travel.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

**We are SAP**
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.
_The official recruitment begins August 2025. By applying to this position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Costumer Success Program starting March 2026. We will host info sessions about the Program in the months ahead._
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**What we offer**
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career**
**Who You'll Become**
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
**What You'll Do**
As a CSM within the SAP Academy for Customer Success, you will be responsible to:
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
+ Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
+ Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
+ Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
CSM focus areas:
**SAP Finance** **& Spend Management** **(** **F&S) -** Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
+ S/4HANA Finance
+ oCFO
**SAP SuccessFactors (H** **uman Capital Management - H** **CM)** - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
**What You Bring**
+ 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
+ Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network
**About SAP Academy for Customer Success**
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits
**#SAPAcademyforCustomerSuccess**
**#SAPCSCareers**
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
**Our inclusion promise**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone-regardless of background-feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA:
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Title:     Service Desk Analyst    

Location:     Cardiff, Wales

Salary:     £23,000.00 - £26,000

Contract type:     Permanent

#LI-Hybrid

About the role

This position sits on the ARO Services Service Desk Team of the Cloud, Cyber, and IT (CCIT) Business Unit, reporting to the Front Line Services Manager.

The ARO Services function oversees both Professional and Managed Services across all technical domains. We’re looking for a proactive and experienced Service Desk Analyst to join our team and provide exceptional customer support. In this role, you’ll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently.

You'll handle inbound calls, emails, and service requests, providing first-line support and escalating unresolved issues to the relevant teams. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick-thinking, and detail-oriented. Experience with troubleshooting or technical support is a plus, but most importantly, we’re looking for someone eager to learn and make an impact.

You’ll be part of a supportive team, and have opportunities to grow within the company. If you’re ready to take on an exciting role where your contributions truly matter, we’d love to hear from you!

Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office in Cardiff. This role also requires occasional out of hours cover, which is paid at x1.5. 

Requirements

What you’ll do

Objectives

To drive excellent customer experience through effective ownership, and management of customer reported incidents and requests. Ensure contractual SLAs are met on a day-to-day basis.

Responsibilities

·    Responsible for assisting the customer with their questions about supported software and platforms, ensuring adherence to company processes, policies and customer SLAs/OLAs.

·    Day to day management of our proactive monitoring software; includes logging all related service desk tickets and dealing with them as per the service guidelines.

·    Desktop and hardware repairs internally and for customers Log information on tickets and calls received and maintain detailed and accurate records.

·    Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers).

·    Establish and maintain effective working relationships with co-workers, supervisors and customers. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Responsible for supporting the company’s proactive services operations and other service desk operations as required.

·    Travel to and from customer sites (nationally) where required to meet business needs.

·    Working at customer sites (nationally) where required to meet business needs.

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• Aro Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.