475 Customer Service & Helpdesk jobs in the United Kingdom

Customer Service Representative

Premium Job
NR17 Attleborough £45000 - £65000 per year The Balance Institute

Posted 26 days ago

Job Viewed

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Job Description

Full time Permanent

Position Overview
We're seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.

Key Responsibilities

  • Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
  • Process orders, payments, and returns accurately
  • Resolve complaints by identifying issues and providing clear, effective solutions
  • Collaborate with internal teams to escalate technical or policy-related concerns
  • Maintain accurate records of customer interactions and outcomes
  • Aim for high first-contact resolution and consistent customer satisfaction

Essential Skills & Attributes

  • Excellent written and verbal communication
  • Strong empathy, active listening, and patience
  • Problem‑solving mindset and ability to stay calm under pressure
  • Proficiency with CRM systems and Microsoft Office / Google Workspace
  • Ability to multitask and manage time effectively
  • Prior customer service or retail experience favored

Work Environment

  • Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
  • A supportive, team-oriented culture focused on continuous improvement and quality service
  • Opportunities for growth into supervisory or specialist roles with performance recognition

Company Details

The Balance Institute Pty Ltd is a private education-focused organization based in New South Wales, Australia. We specialize in delivering accessible, high-quality learning experiences to support individuals and families through key life transitions—particularly in areas such as childbirth education, parenting, and personal wellbeing. Our mission is to empower people with the knowledge, confidence, and tools they need to make informed choices and lead balanced, fulfilling lives. We are passionate about education that is practical, inclusive, and grounded in real-world experience. At The Balance Institute, we value compassion, clarity, and community—and we’re always looking for dedicated professionals who share our vision for impactful, learner-centered education.
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Dublin or Limerick

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

London, London Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Dublin or Limerick

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

Northern Ireland, Northern Ireland Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

Ashford, South East Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French*  

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Dublin or Limerick

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.
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Service Desk Analyst (French or Swedish speaking)

London, London Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

Northern Ireland, Northern Ireland Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.

Service Desk Analyst (French or Swedish speaking)

Ashford, South East Sysco International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Service Desk Analyst
Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French*  

Key Responsibilities 

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow 
  • Deliver excellent customer service and professional support 
  • Escalate or reassign unresolved incidents to appropriate teams 
  • Analyse and resolve hardware/software issues using standard tools and methods 
  • Document case details clearly in ServiceNow, including steps taken and customer impact 
  • Meet/exceed defined performance metrics including CSat and QA standards 
  • Continuously build knowledge of company-specific products and services 
  • Create/update knowledge articles to support First Call Resolution and self-service 
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage 
  • Complete training objectives and uphold Sysco’s Mission and Values 

Skills and Experience 

  • Good experience in a Service Desk or similar IT support environment 
  • Experience using ServiceNow ITSM workflows 
  • Strong customer service, listening, and communication skills 
  • Bilingual - English and French or Swedish (required) 
  • Detail-oriented with solid judgment and initiative 
  • Ability to troubleshoot and resolve technical issues independently 
  • Knowledge of Microsoft Office365 and standard network tools 
  • Ability to work remotely and as part of a team 
  • Familiarity with ITIL principles 

Education and Certifications 

  • Degree or equivalent experience preferred 
  • ITIL V4 / ITSM certification preferred 
  • AWS and Microsoft MCSE certifications are a plus 
  • Proficient in Microsoft Office365 
This advertiser has chosen not to accept applicants from your region.
 

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