45,165 Customer Service Representative jobs in the United Kingdom

Are you ready to embark on an exciting career with us? Do you possess a natural flair for customer service? Are you looking for a role where your skills can truly shine? We are currently looking for a Customer Service Representative to join our busy team in Westerham - TN16!

Hours of Work: Full Time, Permanent

As a Customer Service Representative, your main responsibility will be to ensure every customer receives an exceptional experience. You will provide technical advice, assist in fault finding, and schedule service appointments, all while handling queries via email and telephone. Your role is pivotal in ensuring that we meet our customers' needs effectively, resolving issues at the first point of contact and maintaining our reputation for excellence. Are you ready to take on this challenge?

Customer Service Representative Requirements:

Proven experience in a customer-facing environment.

Exceptional communication skills, both verbal and written.

Ability to swiftly assess and handle complex situations.

Excellent problem-solving skills with a keen attention to detail.

A positive attitude and strong team player mindset.Customer Service Representative Benefits:

33 days holiday (inclusive of Bank Holidays)

Employee Assistance Programme

Annual Incentive Plan Bonus Structure

Life Assurance

Health & Wellbeing Programme, including health cash plan and employee assistance

Pension Plan

High St Reward Scheme

Refer a Friend Programme

Free Parking

Frequent Technology User Free Eye Care

Flexible working model

Employee Recognition Programme Meet the Organisation: Who We Are and What We Do

At Fortune Brands Innovations, we are a leading US-based company, listed on the New York Stock Exchange, dedicated to providing an exceptional portfolio of brands that enhance homes worldwide. Our specialist kitchen and bathroom division encompasses luxury British brands, including Shaws and Perrin & Rowe. As a committed and innovative team, we pride ourselves on delivering excellence through design, innovation, and craftsmanship.

If you think you are suitable for this Customer Service Representative role, please apply now! We can’t wait to welcome you aboard and watch you excel in our thriving environment!

Customer Service Representative

Location: Melton Area, HU14

Monday-Friday 8:30am-17.00pm

13.08 per hour

Temp to perm opportunity

Adecco UK Ltd are recruiting for Customer Support Representatives for a large National organisation to work in a fast paced, high energy business to business environment.

Main Duties

Responsibilities:

• Handle customer queries in a courteous, professional, and timely manner, striving to exceed customer expectations.
• Process customer orders accurately and efficiently, utilising computer systems and software.
• Provide product information, resolve issues, and offer appropriate solutions to ensure customer satisfaction and retention.
• Keep accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
• Collaborate with the sales team to provide seamless customer support throughout the sales process.
• Continuously enhance product knowledge to effectively address customer inquiries.
• Communicate with internal teams and escalate complex concerns when necessary to ensure swift resolution.
• Collaborate with the warehouse team to coordinate shipments and manage delivery expectations.

Interested applicants must have excellent administrative and numeracy skills, be hardworking and reliable.

Please apply via this website

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
• To deliver on conversion metrics defined for both inbound and outbound calls
• Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
• Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
• Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
• To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
• To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
• Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
• Ensure the Thistle TCF principals are fully understood and applied across all customers
• Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
• Carry out any additional duties as agreed with your Line Manager

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days
• Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

Customer Services Representative

Type: Fixed Term Contract (12 months initial)
Location: Basingstoke
Salary: circa. 25,000 per annum

SRG are working with a global medical products and technologies company, with a mission to find & provide solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

They have a current need for a Customer Service Representative to join their team. This is an integral role, providing outstanding Customer Care whilst supporting all of our client's customers. You will be responsible for delivering prompt responses to customer queries and ensuring efficient processing of Customer orders. You will also seek to maximise new business opportunities through referral leads and enhance business value through retention of existing customers.

The successful candidate will handle the following responsibilities:

• Support customers by phone, electronically and face to face.
• Process customer orders received via inbound and outbound telephone, email and post.
• Respond promptly to customer and colleague enquiries.
• Maintain complete and accurate records of all customer interactions in the company CRM system
• Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
• Drive long term business relationships and strengthen retention via customer registration to company programme.
• Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
• Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
• Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
• Develops relationships with customers through empathy and diplomacy

Qualifications needed and other requirements:

• At least 1-2 years of significant practical experience in customer services role
• High levels of empathy with active listening skills
• Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
• Ability to work collaboratively with internal and external stakeholders
• High level of organisational skills and an ability to prioritise workload whilst multitasking
• Excellent verbal, written and face to face communication skills
• Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
• Ability to work independently and as a team
• Proven track record of working towards KPI's and targets
• Attention to detail with a high level of accuracy
• Telephony, CRM and prescription system experience ideally

To Apply

If you want to find out more about this role or would like to make an application, click below or contact Theo Charles

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: Customer Service Representative

Location : Neston, Cheshire

Salary: 25,000 per annum

Job Type: Permanent, Full Time. Monday to Friday 9.00am to 5.00pm

Who are we?

JPL Flavour Technologies was founded in 2016 and has been continuously growing since! It is one of a few privately owned Flavour companies in the UK and opportunities are rife which can be unusual in this niche industry. Our vision is to stretch the limits of creativity as a modern flavour powerhouse, whilst maintaining the core principles we founded as a family-owned business, #theJPLway.

It is certainly an exciting time to join the team as we continue to heavily invest in our people, new state of the art equipment and a brand new larger local premises to support our thrilling growth plans.

The Role:

We are looking for a motivated, organised individual that is well-suited for a key position within our operations team, responsible for coordinating order processing, production scheduling, delivery logistics, and administrative tasks related to our manufacturing process. In depth training will be provided in-house to familiarise you with our system and to ensure that you are fully prepared for the demands of the role.

Your main responsibilities will include:

• Book in customer orders accurately and promptly
• Create and distribute work sheets
• Enter and manage orders, items, and POs into the relevant systems
• Schedule production and delivery slots
• Email customers with updates and confirmations as needed
• Allocate daily jobs to team members
• Book in and manage deliveries
• Verify customer payments before dispatch
• Track and chase delivery companies for ETAs or missed deliveries
• Calculate packaging and delivery costs
• Work to supplier lead times when booking production when necessary
• Assist the warehouse manager with production planning
• Communicate with internal teams
• Respond to customer queries promptly and professionally

About You:

We are looking for an outstanding, organised individual who thrives under pressure, has the ability to problem solve and has a thirst to learn new skills.

You will have the following experience (preferred, not essential);

• Previous experience of working in a customer service environment

Why Choose JPL?

• A competitive salary
• 33 days holiday
• Pension Scheme
• Contractual sick pay
• Employee Assistance Programme
• Free onsite parking
• Yearly profit related bonus

Please click APPLY to send your CV for this role.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

Customer Service Representative
Salary: £25,500 - £28,000 (DOE)
Location: Office-based – Monday to Thursday 8:30am–5:30pm, Friday 8:30am–3:00pm

A fantastic opportunity has arisen to join a leading manufacturing business as a Customer Service Representative . If you're proactive, enjoy working in a fast-paced environment, and thrive on delivering excellent service, this could be the role for you.

What you’ll be doing:

• p>Acting as the first point of contact for customers, building strong and professional relationships

• Processing sales orders accurately and efficiently

• Ensuring smooth coordination between departments to meet customer delivery requirements

• Managing customer enquiries, complaints, and order updates promptly

• Supporting the sales team with product trials and administrative tasks

• Liaising with internal teams to ensure material availability and job pack accuracy

What we’re looking for:

< i>

At least 2 years’ experience in a customer service or sales support role within manufacturing

/li>

• Experience using ERP systems 

• Strong communication and organisation skills

• Excellent attention to detail and confidence working under pressure

• Proficiency in Microsoft Excel, Word and Outlook

Benefits include:

• 22 days holiday plus additional long service entitlement

• Private onsite parking

• Company pension scheme

If you're a team player who’s passionate about delivering first-class service and looking to develop your career in a dynamic environment, please apply today for an immediate interview.

Customer Service Representative

Mid Kent

c.£25,300

Permanent - Monday to Friday

We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill.

The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.

Duties for this position include:

• Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client’s internal standards
li>Participate in active communications between the Customer Service teams
• Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
< i>Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business.
• High level of data entry and cross-referencing information
• Maintain and be aware of relevant internal policies and comply with these

 The successful candidate will have:

li>Previous experience with telephone customer service
• Financial services industry experience (Desirable)
• Excellent time management skills
• Can articulate to a high level both written and verbally
• Great organisational and telephone skills are essential
• Strong IT skills and be able to work professionally whilst under pressure
• Great team player skills with a positive attitude
• Competent in communicating with all levels of staff/team members
• Positive attitude with the ambition to exceed targets

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Anna Sikora, Recruitment Consultant of Business Support Devision for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Job Title: Customer Service Representative

Location: Rougham, Bury St Edmunds

Contract Details: Temp To Perm

Salary: 13.46 per hour

Benefits & Perks:

• Competitive hourly rate
• Full-time hours (08:00 - 17:00, Monday - Friday)
• Opportunity for permanent employment
• Supportive work environment
• Family-owned business culture

Responsibilities:

• Enter customer orders into the in-house computer system.
• Book haulage for deliveries using online carrier systems and email.
• Track and trace deliveries to ensure timely arrival.
• Communicate directly with customers and suppliers via telephone and email.
• Record and respond to customer complaints professionally.
• Liaise with warehouse and finance teams for order handling and account updates.
• Investigate stock-related queries effectively.
• Build solid relationships with customers for enhanced service.
• Perform general administrative tasks as required.

Essential (Knowledge, skills, qualifications, experience):

• Strong telephone manner and confident communicator.
• Competent IT skills, particularly in MS Office.
• Proven organisational skills with previous administrative experience.
• Good numeracy and literacy skills.
• Professional attitude and ability to work under own initiative.

Desirable (Knowledge, skills, qualifications, experience):

• Knowledge of import/export procedures.
• Experience in logistics and food storage/handling.
• Ability to thrive in a team-oriented environment.

Technologies:

• In-house computer system for order entry.
• Online carrier systems for haulage booking.
• MS Office Suite for daily tasks and communication.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.