46,047 Customer Support Management jobs in the United Kingdom
Client Relations Assistant Manager
Posted 4 days ago
Job Viewed
Job Description
CHELTENHAM
UP TO £35,000 DOE
Are you a driven Consumer Success Manager looking for your next move? Do you thrive in a fast paced environment? If the answer is yes, get in touch!
Our client is an industry leading brand based in Cheltenham. They are looking for a Consumer Success Deputy Manager to join their team on a full-time, permanent basis.
Benefits:
- Generous staff discount
- 25 days annual leave, +1 day for every 2 years of service
- Time off for your birthday
- Company events
- Company pension
The role:
- Overseeing day to day operations
- Solving complex inquires in line with the brand
- Training team members
- Always maintaining a professional manner
- Upholding brand standard
- Streamlining processes
- Elevating consumer journey
Experience and skills:
- Proactive problem solving
- Proven track record of excellent customer service
- Effortless relationship building
- Commercial thinking
Agilis Recruitment LTD is acting as an agency on behalf of our client.
We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
European Client Relations - French Speaking
Posted 4 days ago
Job Viewed
Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
Lead Aesthetician & Client Relations Manager
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Conduct detailed virtual consultations and skin analysis for clients.
- Develop and recommend personalised aesthetic treatment plans.
- Provide expert advice on skincare, product selection, and at-home routines.
- Manage client relationships, ensuring high levels of satisfaction and retention.
- Handle client inquiries, feedback, and issue resolution promptly and professionally.
- Stay updated on the latest aesthetic treatments, technologies, and industry trends.
- Collaborate with the marketing team on content creation and client engagement strategies.
- Monitor client progress and follow up to ensure optimal results.
- Assist in the development of new remote service offerings.
- Maintain accurate and confidential client records.
- Drive sales through personalised recommendations and loyalty programs.
- NVQ Level 3 or 4 in Beauty Therapy or equivalent qualification.
- Minimum of 5 years of experience as a practicing aesthetician.
- Proven experience in client relationship management and retention.
- In-depth knowledge of various aesthetic treatments and skincare technologies.
- Excellent communication, listening, and interpersonal skills.
- Ability to conduct effective virtual consultations and assessments.
- Strong organisational and time management skills.
- Proficiency in using virtual communication platforms and CRM systems.
- Passion for the beauty and wellness industry with a client-centric approach.
- Ability to work independently and as part of a remote team.
Help Desk Administrator
Posted 4 days ago
Job Viewed
Job Description
Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
- Proven experience working in a help desk or coordinator role within a Construction or FM environment.
- Strong verbal and written communication; confident dealing with clients and engineers.
- Competent user of Microsoft Office (Excel, Outlook, Word).
- Experience working in a Service & Maintenance or Facilities Management setting.
- Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
- Previous experience liaising with engineers and subcontractors.
Key Responsibilities
- Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
- Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
- Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Help Desk Manager
Posted today
Job Viewed
Job Description
Customer and Support Services Manager
Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.
Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.
Your Role in a Nutshell
You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.
What you'll be owning:
- Team leadership across Customer Service Centre, Administration, and Training Coordination
- HR responsibilities including recruitment, training, performance management, and weekly team progression
- Supporting contract mobilisation and changes in delivery requirements
- Improving working practices and exploring tech-based solutions for process efficiency
- Financial oversight: payment processes, PO management, and supplier queries
- Preparing reports for senior stakeholders to drive compliance and operational clarity
- Day-to-day office management, including handling sensitive and confidential data
What You Bring
You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.
You’ll also bring:
- Contact centre or similar experience with strong people management credentials
- Finance and procurement process know-how, including PO and query resolution
- Proficiency in Orbit finance systems and MRI Evolution (CAFM)
- High-level communication and reporting skills, both written and verbal
- Microsoft Office whiz, especially Excel, Word, and PowerPoint
- A proactive mindset and ability to shape new working practices
Why Join?
This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.
Do not hesitate to apply!
Help Desk Administrator
Posted 5 days ago
Job Viewed
Job Description
Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
- Proven experience working in a help desk or coordinator role within a Construction or FM environment.
- Strong verbal and written communication; confident dealing with clients and engineers.
- Competent user of Microsoft Office (Excel, Outlook, Word).
- Experience working in a Service & Maintenance or Facilities Management setting.
- Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
- Previous experience liaising with engineers and subcontractors.
Key Responsibilities
- Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
- Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
- Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Senior Aesthetician & Client Relations Specialist (Remote)
Posted 12 days ago
Job Viewed
Job Description
- Conduct virtual consultations with clients to assess skin concerns and recommend personalized treatment plans and product regimens.
- Provide expert advice on skincare science, ingredients, and the effective use of aesthetic devices and products.
- Guide clients through at-home treatment protocols, ensuring proper technique and maximizing results.
- Build and nurture long-term relationships with clients, fostering loyalty and encouraging repeat business.
- Manage client inquiries and provide timely, professional responses via various communication channels (email, video calls, chat).
- Educate clients on new product launches, promotions, and wellness tips.
- Track client progress and follow up to ensure satisfaction and address any concerns.
- Collaborate with the marketing team to develop engaging content for client education and outreach.
- Stay updated on the latest trends and advancements in the beauty and wellness industry.
- Maintain accurate and confidential client records.
- NVQ Level 3 or equivalent in Beauty Therapy, with specialized qualifications in advanced aesthetics.
- A minimum of 5 years of experience as an Aesthetician, with a strong focus on client consultation and care.
- Proven ability to build and maintain rapport with a diverse clientele.
- Excellent knowledge of skincare products, ingredients, and various aesthetic treatments.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in using virtual communication tools (Zoom, Teams, etc.) and CRM systems.
- A proactive, self-motivated attitude with the ability to work independently and manage time effectively in a remote setting.
- Passion for the beauty and wellness industry and a commitment to client success.
- Experience with online sales or e-commerce platforms is a plus.
Be The First To Know
About the latest Customer support management Jobs in United Kingdom !
Help Desk Team Leader
Posted 4 days ago
Job Viewed
Job Description
Job Title: Helpdesk Team Leader
Salary: 18.38 per hour
Schedule: Full-time, Monday - Friday, 08:00 - 17:00
Location: Worthing
Key Responsibilities:
- Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
- Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
- Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
- Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.
Experience / Skills:
- Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
- System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
- Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
- Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Help Desk Team Leader
Posted 1 day ago
Job Viewed
Job Description
Job Title: Helpdesk Team Leader
Salary: 18.38 per hour
Schedule: Full-time, Monday - Friday, 08:00 - 17:00
Location: Worthing
Key Responsibilities:
- Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
- Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
- Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
- Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.
Experience / Skills:
- Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
- System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
- Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
- Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Help desk Administrator FM
Posted 5 days ago
Job Viewed
Job Description
Location: KENT
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
Proven experience working in a help desk or coordinator role within a Construction or FM environment.
Strong verbal and written communication; confident dealing with clients and engineers.
Competent user of Microsoft Office (Excel, Outlook, Word).
Experience working in a Service & Maintenance or Facilities Management setting.
Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
Previous experience liaising with engineers and subcontractors.
Key Responsibilities
Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.