45,580 Customer Support Management jobs in the United Kingdom

Job description

As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.

Key Responsibilities

• Serve as the initial contact for service requests via phone and email.
• Use GTR Asset Pro to manage job assignments and ensure timely completion.
• Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
• Prioritise urgent tasks and coordinate resources to address immediate needs.
• Support operative and subcontractor coordination for efficient service delivery.
• Attend training and health & safety courses as directed.

Qualifications and Experience

• GCSEs or equivalent (Grade C or above in English and Maths).
• Proven experience in Facilities Management within an administrative or helpdesk role.
• Strong knowledge of CAFM systems, or CRM
• Proficiency in MS Office, including Excel and Outlook.
• Must have a driving licence

Skills and Attributes

• Excellent planning, organisation, and prioritisation skills.
• Strong communication skills and a professional telephone manner.
• Enthusiastic, with a willingness to learn and adapt.

Position: Help Desk Administrator

Location: Knowle, Bristol

Duration: Permanent

Salary: £25,500 based on a 37.5 hour week

We are looking for an experienced Help Desk Administrator for a full time, permanent position based in Knowle.

This position will be working within a team of Administrators that deal with the coordination of planned and reactive maintenance engineers throughout Bristol

The right person for this position will already have a strong administrative background with strong customer services skills. They need to be excellent communicators with experience talking to engineers and clients.

This is an administration position, however we would prefer this person to have some experience in co ordinating.

Requirements

• Strong Administration background
• Experience dealing with engineers would be an advantage
• Excellent IT skills
• Good communicator via phone and email
• Based in a commutable distance to Knowle
• Must be willing to work full time in the office. No remote working
• Experience in co ordinating would be a major advantage for this position

Package

• Basic salary based on a 37.5 hourweek
• 25 days holiday plus bank holidays
• Pension
• Free parking

If you are interested in this position, please send your CV or contact Wendy Evemy ASAP

SER-IN

Main Duties

• Ensure accurate P&L reporting
• Monitoring spend against client budget & glide path targets
• Raising and gaining approval for chargeable works
• Liaise with Operation Team regarding the status of purchase orders, projects, and quotes to ensure timely and accurate allocation of costs
• Completion of log for project, Ad Hoc, core & PxV works
• Raising, Goods Receipting & accurate allocation of orders in SAP / Coupa
• Re consolidate Technical, Scientific & Soft Services accounts and ensure all month end documentation is returned to the central finance team on time
• To take notes at disciplinary, grievance and investigation meetings
• To attend and actively participate in comm cells, governance, meetings, and training courses as required relevant to your role
• To manage all near miss & observation uploads into EcoOnline, report accordingly to site lead & the onsite client
• Take calls from customers in relation to reactive jobs and general enquiries and log onto Maximo ensuring correct and sufficient information is obtained from the customer to allow the jobs to be completed in a timely manner
• Minimise the number of duplicate jobs raised through regular reviews of open tickets
• Proactively chase and close jobs in line with the SLAs using daily reports and the Mozaic reporting platform
• Have a good understanding of the site operations and site locations
• Ensure the delivery of the services within the Mitie team, ensuring customer requirements are met and their needs anticipated at all times
• To undertake any reasonable additional request by the Site Lead to ensure that the overall service standard is maintained.

What we are looking for

• Experience of working in a Helpdesk environment
• Previous Finance experience - Experience in SAP / Coupa highly desirable
• Ability to challenge and influence in order to achieve best practice
• Methodical and process driven with excellent attention to detail
• Possesses an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
• Has developed excellent written, verbal communication and negotiation skills to support them in their role
• Can effectively plan and manage own workloads, however, understands when to ask for support when needed
• A team player with the ability to lead by example through operation excellence, strong interpersonal skills, and the ability to interact at all levels
• Represents Mitie and the client always in a professional, courteous, and confident manner

Arcus FM are seeking for a Team Manager to join us on a permanent basis at our Redditch site.

You’ll be leading a small team of dedicated helpdesk Agents. Coaching and mentoring them to provide front line support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.

You’ll be working with the client as part of ring fenced team and managing various expectations at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,000 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Helpdesk Manager

Location: Redditch

Type: Full Time, Permanent

Salary: Competitive, depending on experience

Are you an experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function.

You’ll be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement.

What you’ll do:

• Own and oversee day-to-day helpdesk operations
• Lead, support and develop a high-performing team
• Drive service quality, ticket resolution, and SLA compliance
• Identify trends and implement continuous improvements
• Collaborate with internal teams and engage with key clients and vendors
• Use data and reporting to make decisions, present insights, and build trust

What you’ll bring:

• Proven experience managing technical support or helpdesk teams
• A proactive mindset and enthusiasm for solving problems
• Solid grasp of service reporting, KPIs, and how to use them for improvement
• Great people skills – you’ll mentor your team and engage confidently with clients
• Comfort with technical environments (QSR, CCTV, or similar is a plus)

If you're a motivated leader who’s ready to take ownership of a critical support function and make a real impact, we’d love to hear from you.

FM Helpdesk Administrator St Albans

Full-Time | Permanent | Facilities Management | £29,000

An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administrator to join a well-established Facilities Management team based inSt Albans . This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fas.

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The Role: Help Desk and Customer Support Manager

Location: Peterborough

Salary: £45,000 pa + Benefits

I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager .

This is a newly created role which presents an amazing opportunity to have a positive impact in a supportive and innovative group.

You .

WHJS1_UKTJ

Help Desk / Service Desk Support - Office365, TCP, AD, SLAs

New Permanent opportunity for someone with 1st / 2nd / 3rd line support experience to join our clients Service Desk Team based in Surrey.

Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users)

The role will involve working on a shift rota that will also include evenings and weekends (not every weekend though!) but this will offer working flexibility too.

No visa sponsorship on offer.

Candidates must live within commuting distance of the Guildford / Dorking area.

To start asap.

Please contact Karen in the first instance