4,985 Fmcg jobs in the United Kingdom

Senior Brand Manager Europe - Based in England, fluent in German.

Kerry

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Job Description

Requisition ID: 61086 
Position Type: FT Permanent 
Workplace Arrangement:   

About Kerry

Kerry Dairy Ireland is a vertically integrated Dairy Business that encompasses a number of divisions spanning from its Agribusiness (Kerry Dairy Farms) through to Dairy & Nutritional Ingredients & its Dairy Consumer Foods Business. With its strong Dairy heritage, world class sustainability credentials, a deep-rooted connection to its 3000 Farmers & milk suppliers, right through to its portfolio of household favourite Brands, Kerry Dairy are one of the World’s Leading Dairy Businesses, with a Revenue in excess of €1.3bn annually.  

The Dairy Consumer Foods division, is home to a number of the UK & Irelands favourite Dairy & Plant Based Brands (Strings & Things; PURE Dairy-Free; Dairygold, Charleville, Golden Cow, Coleraine, Low Low & Attack a Snak).  On top of this, we are the largest supplier of Private Label Dairy spreads in the UK & supply all major Retailers in the UK, Ireland as well as parts of mainland Europe. 

About the role

We are seeking a dynamic Senior Brand Manager to join our team and drive our brand in Europe (key focus being Germany). The ideal candidate will have a passion for brand management, excellent communication skills, and the ability to work collaboratively across teams.

Working in Brand Management here at Kerry Dairy Consumer Foods will push you to lead execution and in-market activation from day one. This is a very entrepreneurial environment, so you need to like working at a fast pace. This position is perfect for someone who’s a strategic thinker, hands-on leader, and digitally-savvy innovator.

Key responsibilities

Reporting directly into the Head of Core Brands and Business, the Senior Brand Manager will work within a small team cross-functional team to maximise our potential within Europe.

Germany will be the main focus but there are other markets which will require support too, including France.

  • You’ll be responsible for driving the growth of our Cheestrings & Ficello brands to drive competitive advantage, profitable growth, increase in brand value and maximum return on investment for Kerry Dairy Consumer Foods.
  • You’ll need to be open minded and flexible, happy to work across a broad range of responsibilities. This will include everything from managing above and below the line activations, working on an NPD and innovation pipeline, briefing and managing external agencies and developing and executing brand plans.
  • This role is hands on, giving you the chance to work across the full marketing mix. Key to being successful will be a strong understanding of the German market place and a deep interest in insights of German and French families.

Joining us means working in a fast, agile and ambitious environment, with talented people who really care about what they do.

We’re hungry for new ideas, so we’ll always listen to yours. And because we’re always looking to the future, you’ll find plenty of opportunities to learn and grow. In fact, like our entire business, you’ll never stand still.

Qualifications and skills

•  Our ideal candidate will have a strong understanding in Marketing; ideally (but not necessarily!) having worked previously in a Consumer Good business, or similar

•  You’ll be fluent in both English and German languages

•  You’ll be great at working collaboratively and will ideally have experience in managing third party agencies and/or distributors.

•  You’ll have a strong understanding of how to write and implement a brand marketing plan, plus you’ll be comfortable measuring and evaluating campaigns

•  You’ll demonstrate strong levels of ownership of projects & drive and determination to deliver results

•  You’ll have strong verbal and numerical skills with a great attention to detail

•  You’ll have brilliant communication skills; able to build relationships internally and externally that will drive your business forward

•  Plus you’ll love food and will be as excited as we are about working for Kerry Dairy Consumer Foods!

It's required to be based in Staines office 2 days a week

Whilst experience is important, finding the right person who will live and breathe our Values is something we’re super passionate about.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.  

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter: #LI-SB1 
Posting Type: LI 

This advertiser has chosen not to accept applicants from your region.

Senior Brand Manager Europe - Based in England, fluent in German.

Kerry

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Requisition ID: 61086 
Position Type: FT Permanent 
Workplace Arrangement:   

About Kerry

Kerry Dairy Ireland is a vertically integrated Dairy Business that encompasses a number of divisions spanning from its Agribusiness (Kerry Dairy Farms) through to Dairy & Nutritional Ingredients & its Dairy Consumer Foods Business. With its strong Dairy heritage, world class sustainability credentials, a deep-rooted connection to its 3000 Farmers & milk suppliers, right through to its portfolio of household favourite Brands, Kerry Dairy are one of the World’s Leading Dairy Businesses, with a Revenue in excess of €1.3bn annually.  

The Dairy Consumer Foods division, is home to a number of the UK & Irelands favourite Dairy & Plant Based Brands (Strings & Things; PURE Dairy-Free; Dairygold, Charleville, Golden Cow, Coleraine, Low Low & Attack a Snak).  On top of this, we are the largest supplier of Private Label Dairy spreads in the UK & supply all major Retailers in the UK, Ireland as well as parts of mainland Europe. 

About the role

We are seeking a dynamic Senior Brand Manager to join our team and drive our brand in Europe (key focus being Germany). The ideal candidate will have a passion for brand management, excellent communication skills, and the ability to work collaboratively across teams.

Working in Brand Management here at Kerry Dairy Consumer Foods will push you to lead execution and in-market activation from day one. This is a very entrepreneurial environment, so you need to like working at a fast pace. This position is perfect for someone who’s a strategic thinker, hands-on leader, and digitally-savvy innovator.

Key responsibilities

Reporting directly into the Head of Core Brands and Business, the Senior Brand Manager will work within a small team cross-functional team to maximise our potential within Europe.

Germany will be the main focus but there are other markets which will require support too, including France.

  • You’ll be responsible for driving the growth of our Cheestrings & Ficello brands to drive competitive advantage, profitable growth, increase in brand value and maximum return on investment for Kerry Dairy Consumer Foods.
  • You’ll need to be open minded and flexible, happy to work across a broad range of responsibilities. This will include everything from managing above and below the line activations, working on an NPD and innovation pipeline, briefing and managing external agencies and developing and executing brand plans.
  • This role is hands on, giving you the chance to work across the full marketing mix. Key to being successful will be a strong understanding of the German market place and a deep interest in insights of German and French families.

Joining us means working in a fast, agile and ambitious environment, with talented people who really care about what they do.

We’re hungry for new ideas, so we’ll always listen to yours. And because we’re always looking to the future, you’ll find plenty of opportunities to learn and grow. In fact, like our entire business, you’ll never stand still.

Qualifications and skills

•  Our ideal candidate will have a strong understanding in Marketing; ideally (but not necessarily!) having worked previously in a Consumer Good business, or similar

•  You’ll be fluent in both English and German languages

•  You’ll be great at working collaboratively and will ideally have experience in managing third party agencies and/or distributors.

•  You’ll have a strong understanding of how to write and implement a brand marketing plan, plus you’ll be comfortable measuring and evaluating campaigns

•  You’ll demonstrate strong levels of ownership of projects & drive and determination to deliver results

•  You’ll have strong verbal and numerical skills with a great attention to detail

•  You’ll have brilliant communication skills; able to build relationships internally and externally that will drive your business forward

•  Plus you’ll love food and will be as excited as we are about working for Kerry Dairy Consumer Foods!

It's required to be based in Staines office 2 days a week

Whilst experience is important, finding the right person who will live and breathe our Values is something we’re super passionate about.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.  

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter: #LI-SB1 
Posting Type: LI 

This advertiser has chosen not to accept applicants from your region.

Assistant Brand Manager - Heritage Brands

SL1 2BE Slough, South East KP Snacks

Posted today

Job Viewed

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Job Description

Assistant Brand Manager - Heritage
12-month FTC
Slough
(HQ)
Hybrid

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.

Join our snack-loving team
We’re looking for an Assistant Brand Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role
We’re looking for a passionate marketer to join our Brand team at KP Snacks on a 12-month fixed-term contract. This is a fantastic opportunity to work on some of our most loved heritage brands (Nik Naks, Skips, Disco’s, etc.) in a fun, friendly and fast-paced environment. You’ll help shape and deliver our marketing plans, support product development and bring campaigns to life. If you’re ready to make an impact and grow your skills, we’d love to hear from you.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

  • Annual bonus scheme, with a strong track record of overachievement

  • Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care

  • KP Pension Plan – contribution matching up to 7% of your salary

  • 25 days holiday, plus the option to buy more

  • KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

  • Support the brand team to deliver the 3-year strategy and plan for our heritage brands

  • Lead cross-functional projects through our stage gate process

  • Collaborate with agencies to execute TTL campaigns

  • Analyse brand performance and consumer data to generate insight-led actions

  • Manage the marketing budget, including tracking, reporting and PO processes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

  • Strong knowledge of brand marketing and consumer behaviour

  • Practical skills in project management and performance analysis

  • Relevant experience in FMCG, food or retail marketing

  • Bonus points for digital campaign experience or analytical tools – but don’t worry if you don’t tick every box

  • A growth mindset and a collaborative approach – you’re curious, proactive and ready to learn

#LI-SC1 #LI-Hybrid

This advertiser has chosen not to accept applicants from your region.

Assistant Brand Manager - McCoy's

SL1 2BE Slough, South East KP Snacks

Posted today

Job Viewed

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Job Description

Assistant Brand Manager - McCoys
Slough (HQ)


We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.

Join our snack-loving team
We’re looking for an Assistant Brand Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role
We’re looking for a curious and driven marketer to join our Brand team at KP Snacks. This is a brilliant opportunity to work on McCoy’s, a brand worth nearly £200m RSV and the UK’s number one ridged crisp brand! You’ll be working in a fun, friendly, and fast-paced environment, and you’ll play a key role in delivering our marketing plans, shaping campaigns and supporting product development. With high-profile partnerships like the NFL, this is your chance to work on bold, impactful campaigns that get noticed.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

  • Annual bonus scheme, with a strong track record of overachievement

  • Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care

  • KP Pension Plan – contribution matching up to 7% of your salary

  • 25 days holiday, plus the option to buy more

  • KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

  • Support the brand team to shape and deliver the 3-year brand strategy and plan for McCoy’s

  • Lead cross-functional projects through our stage gate process

  • Collaborate with agencies to bring TTL campaigns to life, including NFL activations

  • Analyse brand performance and consumer data to generate insight-led actions

  • Manage the marketing budget, including tracking, reporting and PO processes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

  • Strong knowledge of brand marketing and consumer behaviour

  • Practical skills in project management and performance analysis

  • Relevant experience in FMCG, food or retail marketing

  • Bonus points for digital campaign experience or analytical tools – but don’t worry if you don’t tick every box

  • A growth mindset and a collaborative approach – you’re curious, proactive and ready to learn

This advertiser has chosen not to accept applicants from your region.

Assistant Brand Manager - Heritage Brands

SL1 2BE Slough, South East KP Snacks

Posted today

Job Viewed

Tap Again To Close

Job Description

Assistant Brand Manager - Heritage
12-month FTC
Slough
(HQ)
Hybrid

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.

Join our snack-loving team
We’re looking for an Assistant Brand Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role
We’re looking for a passionate marketer to join our Brand team at KP Snacks on a 12-month fixed-term contract. This is a fantastic opportunity to work on some of our most loved heritage brands (Nik Naks, Skips, Disco’s, etc.) in a fun, friendly and fast-paced environment. You’ll help shape and deliver our marketing plans, support product development and bring campaigns to life. If you’re ready to make an impact and grow your skills, we’d love to hear from you.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

  • Annual bonus scheme, with a strong track record of overachievement

  • Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care

  • KP Pension Plan – contribution matching up to 7% of your salary

  • 25 days holiday, plus the option to buy more

  • KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

  • Support the brand team to deliver the 3-year strategy and plan for our heritage brands

  • Lead cross-functional projects through our stage gate process

  • Collaborate with agencies to execute TTL campaigns

  • Analyse brand performance and consumer data to generate insight-led actions

  • Manage the marketing budget, including tracking, reporting and PO processes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

  • Strong knowledge of brand marketing and consumer behaviour

  • Practical skills in project management and performance analysis

  • Relevant experience in FMCG, food or retail marketing

  • Bonus points for digital campaign experience or analytical tools – but don’t worry if you don’t tick every box

  • A growth mindset and a collaborative approach – you’re curious, proactive and ready to learn

#LI-SC1 #LI-Hybrid

This advertiser has chosen not to accept applicants from your region.

Assistant Brand Manager - McCoy's

SL1 2BE Slough, South East KP Snacks

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Assistant Brand Manager - McCoys
Slough (HQ)


We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.

Join our snack-loving team
We’re looking for an Assistant Brand Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role
We’re looking for a curious and driven marketer to join our Brand team at KP Snacks. This is a brilliant opportunity to work on McCoy’s, a brand worth nearly £200m RSV and the UK’s number one ridged crisp brand! You’ll be working in a fun, friendly, and fast-paced environment, and you’ll play a key role in delivering our marketing plans, shaping campaigns and supporting product development. With high-profile partnerships like the NFL, this is your chance to work on bold, impactful campaigns that get noticed.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

  • Annual bonus scheme, with a strong track record of overachievement

  • Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care

  • KP Pension Plan – contribution matching up to 7% of your salary

  • 25 days holiday, plus the option to buy more

  • KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

  • Support the brand team to shape and deliver the 3-year brand strategy and plan for McCoy’s

  • Lead cross-functional projects through our stage gate process

  • Collaborate with agencies to bring TTL campaigns to life, including NFL activations

  • Analyse brand performance and consumer data to generate insight-led actions

  • Manage the marketing budget, including tracking, reporting and PO processes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

  • Strong knowledge of brand marketing and consumer behaviour

  • Practical skills in project management and performance analysis

  • Relevant experience in FMCG, food or retail marketing

  • Bonus points for digital campaign experience or analytical tools – but don’t worry if you don’t tick every box

  • A growth mindset and a collaborative approach – you’re curious, proactive and ready to learn

This advertiser has chosen not to accept applicants from your region.

Senior Brand Manager

Kerry

Posted today

Job Viewed

Tap Again To Close

Job Description

About Kerry

Kerry Dairy Ireland is a dynamic and vertically integrated Dairy Business, encompassing various divisions from Agribusiness (Kerry Dairy Farms) to Dairy & Nutritional Ingredients and Dairy Consumer Foods. With a rich dairy heritage and a commitment to sustainability, we proudly connect with over 3,000 farmers and milk suppliers. Our portfolio features beloved brands and generates an impressive revenue of over €1.3 billion annually.

Our Dairy Consumer Foods division is home to some of the UK and Ireland's favorite dairy and plant-based brands, including Strings & Things, PURE Dairy-Free, Dairygold, Charleville, Golden Cow, Coleraine, Low Low, and Attack a Snak. Additionally, we are the largest supplier of Private Label Dairy spreads in the UK, serving all major retailers across the UK, Ireland, and parts of mainland Europe.

About the Role

Are you ready to make an impact? We are on the lookout for an enthusiastic and detail-oriented temporary marketing support professional to help launch our premium spreadable butter brand, Golden Irish, in the US. This role offers a fantastic opportunity to work closely with our Head of Strategy and collaborate with our International and Site Teams, ensuring alignment and progress across all marketing activities.

Join us in this exciting journey of a fast-paced brand launch and contribute to a global marketing effort!

Key Responsibilities

  • Support the execution of Golden Irish’s go-to-market (GTM) strategy in the US.
  • Coordinate and communicate with cross-functional, international, and site teams to ensure alignment.
  • Collaborate with agencies (creative, design, social, etc.) to build relevant plans and activations.
  • Oversee packaging development and suggested retail pricing (SRP).
  • Assist in building and managing digital and social channels for the US market (e.g., Instagram, website).
  • Manage project timelines, track progress, and follow up on actions to ensure timely delivery.

Further Key Responsibilities

  • Recommend an appropriate marketing model (localized in the US or managed from the UK).
  • Contribute to campaign planning, content creation, and partner activation.
  • Provide marketing and administrative support to the Head of Strategy as needed.
  • Assist with preparation and participation in European and international trade shows.
  • Prepare presentations, reports, and updates for internal stakeholders.

Qualifications and Skills

  • 3+ years of marketing or project coordination experience, preferably in a consumer brand or FMCG environment.
  • Strong organizational and communication skills.
  • Ability to manage multiple tasks and deadlines in a fast-paced setting.
  • Experience working across international teams.
  • Stakeholder management experience.

Further Qualifications and Skills

  • Self-starter with a collaborative mindset and attention to detail.
  • Proficiency in PowerPoint and Excel.
  • Available to start immediately and commit to the 4-month term.

This advertiser has chosen not to accept applicants from your region.
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Customer Support Coordinator - Milton Keynes, MK3 5SD

Milton Keynes, South East Taylor Wimpey

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Job Description

Customer Support Coordinator - Milton Keynes, MK3 5SD

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job summary/Purpose

The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes.

CSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.

PLEASE NOTE: This is a full time, office based role. 

Primary Responsibilities

Administration of Customer issues

  • Monitor the Customer Services Inbox.
  • Receive and log on MS Dynamics the results of all telephone calls, emails and portal enquiries from Customers.
  • Ensure the preparation and issue of the weekly defects report for each site as directed by the CSM.
  • Ensure the preparation and issue of weekly exception report to each site as directed by the CSM.
  • Liaise with the NHBC claims department as required.
  • Provide feedback to the technical department in relation to defective materials, design errors etc.
  • Ensure all relevant documentation is updated in MS Dynamics and logged on the correct timelines.
     

Management of Contractors and Customer Support Operatives

  • Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors to fix issues that have arisen in new customer homes.
  • Allocate any NHBC inspections and other inspections as required.
  • Oversee the work of contractors and report on poor contractor outcomes to the Customer Director
  • Balance and co-ordinate the scheduling of CSO.
  • Ensure materials are available as required to facilitate remediation.
     

Managing remediation of outstanding issues

  • Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
  • Address unsuccessful/poor remediation of customer issues. Escalate as required.
  • Undertake defect reporting for the CSM keeping them aware of defects which are reoccurring.
  • Monitor customer and issue handling; maintain high standards of Customer Service.
  • Follow the complaints and escalated complaints procedure.
  • Refer challenging or complex customer issues to the CSM.
     

Manage costs

  • Order materials for the CSO team, process and invoices as required.
  • Undertake any contra- charging and raise payment requests as required.
     

Data capture and reporting

  • Ensure data is being input correctly and in line with the Group protocols

Experience, Qualifications, Technical Requirements

  • Ability to work independently, prioritise work and take initiative.
  • Able to demonstrate efficiency and reliability in previous roles.
  • Ability to think ahead and forecast customer issues.
  • Great Interpersonal, communication and relationship skills.
  • Face to face customer services experience.
  • Experience in the housebuilding industry

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

This advertiser has chosen not to accept applicants from your region.

Customer Support Operative - Cardiff, CF3 5EA

Cardiff, Wales Taylor Wimpey

Posted today

Job Viewed

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Job Description

Customer Support Operative - Cardiff, CF3 5EA

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Operative is responsible for the inspection and remediation of issues and defects in customers’ homes, working in collaboration with the Customer Support Coordinators to ensure the required materials and supplies have been ordered and always keeping customers informed on the progress of their issues.
The Customer Support Operative should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.

Primary Responsibilities

Demonstrates role model customer behaviour

  • Acts as an inspiring role model across the team in the delivery of great customer service
  • Always demonstrates positive behaviour when discussing or interacting with customers
  • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
  • Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone

Drives operational performance to achieve key business objectives and priorities

  • May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required
  • Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative
  • If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
  • Keeps the Customer Support Coordinators updated of progress on customer remediation works
  • Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re-occurrence.

Committed to continuous improvement

  • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
  • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
  • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
  • Keeps up to date

Experience, Qualifications, Technical Requirements

  • Qualified City & Guilds carpenter or painter 
  • Able to demonstrate ability to work flexibly, efficiently and reliably
  • Proven ability to work independently, prioritise work and take initiative to find solutions to problems
  • Proven ability to remain calm, measured and resilient in challenging situations
  • Clean driving licence. 
  • Previous experience of working in the housebuilding industry
  • Experience of other trades than carpentry and painting

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.


We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    


We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.


If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

This advertiser has chosen not to accept applicants from your region.

Brand Manager - Burton Latimer

NN15 5JR Burton Latimer, East Midlands The Weetabix Food Company

Posted today

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Job Description

Description

We utilise our Preferred Agency Supplier Partners as and when we require additional support

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected.

We're always looking to connect with talented individuals who can help shape the future of our business.

Closing date: 12th October
Interview process: Teams followed by face to face at our site in Burton Latimer
Working pattern: Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings -it’s a must! While we operate a hybrid working pattern, we are committed to providing reasonable adjustments or flexibility where needed.

We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you.

We are looking for a passionate, determined and commercially astute individual, who can marry big business thinking with an entrepreneurial can-do attitude!

The successful candidate will be an experienced Brand Manager who will lead the development and implementation of brands plans, including 5-year strategic plan, to drive brand performance against budgeted P&L and brand health objectives. 

The Recipe (About the Role)
  • Develop, communicate, and implement annual brand plans for your portfolio
  • Constantly challenge the business to develop new and innovative ways of delivering the brand objectives and deliver a world class innovation strategy
  • Management of all projects and brand initiatives including NPD, pack design changes, BTL and ATL campaigns
  • Management of your portfolio’s P&L to deliver quarterly profit goals with rigorous understanding of key brand health performance metrics, identifying and executing clear actions
  • Work closely with the wider commercial team to develop clear channel plans – whilst driving opportunities and mitigating risks
  • Monitor and control budgeted brand expenditure
  • Be the internal brand champion for the portfolio, driving front of mind presence with internal PR as well as driving external retailer engagement 
  • Support the Head of Brand to develop the 1-5-year growth plan; clarifying the role the brand(s) will play in the wider Weetabix Food Company portfolio
The Ingredients (What we need from you)

Key Skills

  • Have demonstrable experience of Integrated Marketing Communication planning and relevant processes e.g. new product development, brand planning, communication development and planning etc
  • Display proven creativity, initiative through successful project management and problem solving
  • The ability to evaluate business/market/consumer data to aid effective decision making
  • Embrace a dynamic leadership approach that inspires outstanding results from the team while fostering collaborative partnerships to achieve remarkable outcomes with our agencies.
Your Bowl of Perks (Benefits)

Competitive salary & Annual Flexible benefits

We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.

  • Annual bonus 10%
  • Double-matched pension scheme (up to 12% from us)
  • 25 days annual leave increasing with service
  • Annual Salary review
  • Healthcare plan
  • Discounted Weetabix products

To support our employees, we also offer:

  • Continued investment in your personal development
  • We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days additional annual leave
  • Access to 24/7 counselling service (via Grocery Aid partnership)
  • The freedom of Flexible Work Opportunities
  • Enhanced Maternity / Paternity / Adoption Leave
  • Additional Time Off for Fertility Treatment and Neonatal Care
  • Working Parents Support Group
  • Fully stocked kitchens filled with our delicious products for you to enjoy

To learn more about life at Weetabix, visit our careers page


Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges.

Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.

#HaveYouHadYourWeetabix

Benefits

Check out our website for more information: 

  • Annual bonus
  • Double matched ER contributed pension scheme
  • Annual Salary review
  • Access to 24/7 counselling service (in partnership with Grocery Aid)

Please Note: Our company policy is not to advertise salaries as we want to benchmark all candidates based on skills and experience that need to be evidenced upon application and screening.

#HaveYouHadYourWeetabix

This advertiser has chosen not to accept applicants from your region.
 

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