819 Fmcg jobs in the United Kingdom

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Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

About the opportunity :

We are looking for a Sales & Customer Service Support Specialist EMEA, who will be responsible for supporting Data Center (DC) business processes ensuring end-to-end smooth O2C transactions to achieve annual commercial targets. In this role, you will also have the opportunity to be a key contact point to existing and new DC customers , coordinate internally to solve their inquiries and achieve the highest customers’ satisfaction. 

About the role :

In more detail, some of your key job accountabilities will be:

• Develop lead generation strategy to improve business performance within the region.

• Sales Customer Pipeline - liaise with the regional team to create and monitor annual sales plan for the region.

• Organise and manage DC customer meetings as identified in the regional marketing event plan, liaising with regional team or as agreed support the global marketing team in implementation of globally organised events.

• Attend Data Center events across the region to generate new prospects and strength existing customer and partner relationships.

• Participate in cross functional meetings with Global Supply Chain, Technology and other functions.

• Support the integration of processes through developing effective working relationships with internal and external stakeholders to effectively execute business process improvement projects.

• Resolve issues arising in the systems and recommend changes to address the root cause of the problem appropriately.

• Use developing technical expertise to identify and articulate risks and issues , supporting the team in analysing and measuring the effectiveness of existing business processes and suggesting appropriate interventions and opportunities.

• Drive continuous improvement through strategic projects , coordinating the development of business process management tools and methodologies to more effectively deliver business process improvements.

• Reporting effectiveness of key initiatives/activities and/or management of business process improvements , ensuring a simple, standard and consistent approach to reporting.

• Develop and maintain up-to-date knowledge of bp 's standards and procedures .

• Comply with bp's Code of Conduct and model our beliefs .

About you :

Education :

• Degree in mechanical or electrical engineering preferred, but not necessary.

Experience :

• IT hardware procurement or sales, data centre operations, HVAC experience, water management experience, engineering design and construction experience

Knowledge :

• Servers and IT hardware, Data Centres, HVAC systems, Water Treatment

Why join our team?

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. 

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits!

Apply now!

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

About Kerry

Kerry Dairy Ireland is a dynamic and vertically integrated Dairy Business, encompassing various divisions from Agribusiness (Kerry Dairy Farms) to Dairy & Nutritional Ingredients and Dairy Consumer Foods. With a rich dairy heritage and a commitment to sustainability, we proudly connect with over 3,000 farmers and milk suppliers. Our portfolio features beloved brands and generates an impressive revenue of over €1.3 billion annually.

Our Dairy Consumer Foods division is home to some of the UK and Ireland's favorite dairy and plant-based brands, including Strings & Things, PURE Dairy-Free, Dairygold, Charleville, Golden Cow, Coleraine, Low Low, and Attack a Snak. Additionally, we are the largest supplier of Private Label Dairy spreads in the UK, serving all major retailers across the UK, Ireland, and parts of mainland Europe.

About the Role

Are you ready to make an impact? We are on the lookout for an enthusiastic and detail-oriented temporary marketing support professional to help launch our premium spreadable butter brand, Golden Irish, in the US. This role offers a fantastic opportunity to work closely with our Head of Strategy and collaborate with our International and Site Teams, ensuring alignment and progress across all marketing activities.

Join us in this exciting journey of a fast-paced brand launch and contribute to a global marketing effort!

Key Responsibilities

• Support the execution of Golden Irish’s go-to-market (GTM) strategy in the US.
• Coordinate and communicate with cross-functional, international, and site teams to ensure alignment.
• Collaborate with agencies (creative, design, social, etc.) to build relevant plans and activations.
• Oversee packaging development and suggested retail pricing (SRP).
• Assist in building and managing digital and social channels for the US market (e.g., Instagram, website).
• Manage project timelines, track progress, and follow up on actions to ensure timely delivery.

Further Key Responsibilities

• Recommend an appropriate marketing model (localized in the US or managed from the UK).
• Contribute to campaign planning, content creation, and partner activation.
• Provide marketing and administrative support to the Head of Strategy as needed.
• Assist with preparation and participation in European and international trade shows.
• Prepare presentations, reports, and updates for internal stakeholders.

Qualifications and Skills

• 3+ years of marketing or project coordination experience, preferably in a consumer brand or FMCG environment.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced setting.
• Experience working across international teams.
• Stakeholder management experience.

Further Qualifications and Skills

• Self-starter with a collaborative mindset and attention to detail.
• Proficiency in PowerPoint and Excel.
• Available to start immediately and commit to the 4-month term.

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Manager is responsible for the day to day management of the administration relating to all customer issues.  This role manages the Customer Support Coordinators (CSCs) and takes oversight of all ongoing customers’ issues. The successful candidate will allocate resources including Customer Service Operatives and contractors to undertake work in customers’ homes.  

Working closely with the Customer Service Director, the Customer Support Manager will be responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate. The Customer Support Manager will also deputise for the Customer Service Director when required. 

Primary Responsibilities

Demonstrates role model customer behaviour

• Acts as an inspirational role model across the BU in the delivery of great customer service
• Always demonstrates positive behaviour when discussing or interacting with customers
• Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way
• Acts as point of escalation for complaints and ensures reasons for escalation are regularly reviewed with the team to prevent future escalations
• Builds a shared customer vision across the Customer Service team so they have clarity on what great customer service looks like

Provides engaging leadership and develops a high performing team

• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone in the BU
• Builds a strong team ethos, promoting shared values and has the ability to get the best out of others
• Treats everyone fairly and with respect, ensuring team members feel valued, included and connected and takes a genuine interest in them
• Recognises and rewards the right attitude, behaviour and performance
• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
• Inspires and develops team to build their knowledge and skill-set to deliver best-in-class customer service

Drives operational performance to achieve key business objectives

• Drives high performance from their team to consistently achieve SLA’s as measured by the 9-month customer satisfaction metric
• Demonstrates a solution focused approach to ensure SLA’s are achieved and shows a willingness to get into the detail of customer issues and complaints to understand the root cause
• Works to understand blockers to the Customer Service team achieving their SLA’s and puts plans in place to tackle these
• Drives a digital approach to ways of working in the Customer Service team by ensuring new technology is embedded
• Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provides feedback where appropriate to ensure continuous improvement of their service offering
• •
• Supports the Customer Director in effectively managing customer service costs, whether that be managing CSO spend or managing contra-charging with subcontractors

Committed to continuous improvement

• Undertakes analysis to identify repeated customer issues and complaints and works to propose plans for improvement.
• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
• Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
• Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
• Keeps up to date with house type ranges, products, specifications and new technology in the home, to ensure informed conversations with customers

Experience, Qualifications, Technical Requirements

• Experience in leading teams  
• Experience of working in a customer facing environment
• Demonstration of ability to work independently, prioritise work and take initiative  
• Demonstration of strong organisation skills
• Great Interpersonal, communication and relationship skills.  
• Ability to work in a fast-paced and pressurised environment and able to remain calm ,measured and resilient  
• Housebuilding or related industry experience  
• Experience in management information analysis  

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The Senior Customer Support Coordinator is responsible for taking ownership of more complex and challenging customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing the resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers and any relevant 3rd parties are kept up to date with progress towards the resolution of their issue or complaint. 

The Senior Customer Support Coordinator is also responsible for organising the team’s workload on a daily basis and for being the first point of contact for the team’s queries and/or concerns. 

The Senior Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. 

Primary Responsibilities

Demonstrates role model customer behaviour 

• Acts as an inspiring role model across the team in the delivery of great customer service 
• Always demonstrates positive behaviour when discussing or interacting with customers 
• Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly 
• Prepared to meet customers face to face if required 
• Ensures reputational risk is minimised by ensuring more complex and challenging complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way 
• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone 

Achievement of business objectives and priorities 

• Works independently to resolve issues, tasks and complaints within the required SLA timeframe 
• Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress 
• Supports the Customer Support Manager with NHBC claims/resolutions/inspections, Consumer Code cases, Ombudsman cases, Legal cases and SARS requests 
• Organises the team’s workload on a daily basis 
• Acts as the first point of contact for the team’s queries and/or concerns 
• Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA 
• Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person 
• Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints 
• Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering 

Experience, Qualifications, Technical Requirements

• Previous experience of working in a fast-paced Customer Service environment 
• Strong interpersonal and relationship building skills 
• Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately 
• Proven track record of managing complex customer matters 
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems 
• Proven ability to remain calm, measured and resilient in challenging situations 
• Experience of working in the housebuilding industry 

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Marketing

You will support the team at the front line of strategic execution and at the centre of product delivery within a FTSE10 Company. And our dynamic, ownership-driven culture will bring the very best out of you, every day.

As a Brand Manager you are focused on driving growth in your market by leading the execution of the brand marketing for a brand in line with country commercial strategy as set by the Area.

About the role

Seeking a visionary Brand Manager to elevate our leading brands to new heights in dynamic markets worldwide. Immerse yourself in customer insights and market trends, shaping the future of our products with your innovative ideas. As a key player in our marketing team, you'll have the opportunity to implement strategies that resonate on a global stage, bringing our brands to life both online and in stores. Your strategic input will craft ambitious plans, fostering sustainable growth and success for the long haul.

Your responsibilities

• Responsible for the achievement of financial and market share targets for a brand or group of brands in the market.
• Responsible for marketing for a brand or group of brands in the market with responsibility for activation excellence of Area Powerbrand plans.
• Works across functions including Area, PO1 team, supply, sales and finance to develop and execute successful commercial plans in order to deliver financial and share plans and targets
• Manages initiative development and activation of any local brands in the portfolio including development of new products, consumer and shopper communications
• Generates and proposes business development initiatives (BDIs) for the brand(s) based on consumer, shopper and market understanding.
• Supports the Trade marketing team as required in the implementation of the store-format activation plans or optimizing product assortment and promotional strategy. 
• Supports the Sales team in creating customer presentations and meeting customer requirements.

The experience we're looking for

• Developed brand strategy, product and communication innovation
• Developed 360 campaigns: including both traditional TV as well digital such as programmatic, social, OLV, etc with understanding of best in class creative practices across digital channels
• Proven leadership skills and experience
• Excellent analytical skills
• Very strong verbal/written communication skills
• Bachelor's degree, an MBA a plus but not required
• Fluency in English

The skills for success

Data Analysis, Ecommerce, Adaptability and Innovation, Social Media, Ecommerce data, Digital Marketing Expertise, E-commerce Platforms, FMCG/Consumer Health Experience, Brand Management, Project Management, Analysing sales, Customer Relationship Management (CRM).

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Title:     Brand Marketing Manager  

Salary:     £34,500 to £44,850 per annum

Location:    Cambridge/Hybrid (2-3 days per week in Cambridge)

Contract:     Full time/Fixed Term (up to 2 years)

 

Join our International Education team to help shape a globally recognised and trusted education brand bringing it to life in hundreds of countries around the world. We work with schools and governments in 160 countries, shaping impact across early, primary and secondary education. Together, we help learners be ready for the world and transform societies through education. 

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

 

About the role  

Summary

All the details

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

• You’ll be empowered to take ownership of our escalated customer queries from start to finish, keeping your promise to the customer every time, with a goal of first-time resolution. You’ll chat to our customers over the phone and by email with the freedom to help them in a way you too would like to be helped
• Utilise our digital tools to provide insight into why our customers are contacting us to influence and drive positive business change.
• Consistently playing your part in a high performing team culture, taking action to solve for the customer
• Working collaboratively to support customers, stores, outsourced operations, and all areas of the M&S business - acting as a role model for service

Who you are

Your skills and experience will include

• Strong communication skills both verbally and written
• Experience working with customers, with the ability and confidence in handling complex queries via phone and email.
• Digitally savvy and curious to learn more
• A good listener who is passionate about helping others

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

As a Director, Product Management Consumer Products at Publicis Sapient, you will act as
your clients’ trusted advisor in leading the overall business solution, vision, strategy, roadmap,
and prioritization for a specific digital product, or products, within an engagement. You will
collaborate with clients within the Consumer Products industry undertaking major Digital
Business Transformation (DBT) engagements to understand their business, end-customer needs,
and then constantly deliver value with fast increment cycles.

Your Impact:
• Partner with client(s), strategists, experience leads, and enterprise architects, to
frame business goals and value streams from which we can shape solution
propositions that provide transformative business outcomes and customer experience
• Develop large solution vision that aligns with the product vision, strategy, and industry
compliance, by keeping the customer at the center of everything we do while using design
thinking tools
• Represent the client while facilitating solution workshops with cross functional leaders
where you identify new solutions, organization business needs, and solution options
• Develop solution hypotheses iteratively based on user research, and industry and market
trend analysis
• Translate solution vision into a product vision/roadmap containing well-defined,
prioritized features that will realize the solution and value
• Validate and present the business case to the C – level executives and lead business
reviews to ensure the team prioritizes the right features
• Serve as a voice of the customer among the cross-functional team, always understanding
and representing the customer needs
• Establish objective goals for the product with success and acceptance criteria using
meaningful metrics, KPIs, and quantifiable business outcomes
• Masterfully apply Lean Agile practices and frameworks
• Collaborate with product managers, other solution managers, and cross-functional
capability managers to ensure all product teams, to ensure alignment towards the same
program increment (PI) objectives
• Collaborate with enterprise architects to envision and prioritize capability enablers
• Represent industry best practice and market trends to assist the client in maintaining
competitive advantage
• Build and maintain a trusting relationship with the client, teams, and vendors; develop
influence without authority
• Inspire, lead, and mentor, a high-performing team of Product Analysts to continually
facilitate improvements in developing and enhancing best-in-class digital products and
services

Extensive experience and profound knowledge in the B2C and B2B consumer goods
environment, from a comparable position in a consulting firm or in in-house teams of leading
consumer goods manufacturers
• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize flow of
value with a passion to extend this understanding throughout the organization
• Demonstrated success creating large solutions, digital products vision, strategy, experience,
and services - from capability identification, ideation to launch, including engineering and
operational quality
• Experience working with a multi-disciplinary team on customer-focused products and
services.
• Proven ability in collaborating and leading Program Increment (PI) cycles
• Proven ability to prioritize multiple demands and obtain buy-in from stakeholders
• Practice in workshop facilitation to cultivate ideation
• Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make
decisions about product feature increments
• Proven track record of working with senior client stakeholder and diverse teams as a
servant leader and steward of economic and customer value
• Mastery in leading change and inspire others to change behaviors
• Influencer in continuous learning and innovation
Set Yourself Apart With:
• Deep knowledge of the key success factors, latest trends, and business models in the B2C
and B2B consumer goods industry.
• Relevant product, program management, or Scrum certifications such as SAFe, PMP, or
IPMA

A Tip from the Hiring Manager
A successful Director, Product Management at Publicis Sapient combines leadership skills,
rooted in customer centricity, with tactical product management skills to drive the client and
team in releasing parallel multiple program increments every 10-12 weeks (or applicable
frequency at client's organization)

• Lead and develop a team of mill operatives across all milling activities
• Drive performance improvements in Quality, OEE, and safety metrics
• Manage contractor relationships and ensure safe working practices
• Report on KPIs and operational performance to senior management
• Lead continuous improvement initiatives and embed lean manufacturing principles
• Ensure 100% compliance with HACCP, BRC standards, and food safety requirements
• Manage shift resources, training plans, and holiday coverage
• Coordinate with cross-functional teams to optimize mill performance

• Call-out system with time off in lieu or additional compensation
• Comprehensive training and development programs
• Professional qualifications funded (NEBOSH, IOSH, First Aid, Fire Marshal)
• Clear progression pathway to Mill Manager role
• Additional allowances for safety leadership roles

• Minimum 5 years in people management roles - essential
  
• Strong leadership experience in manufacturing environment (Food / FMCG preferred, manufacturing experience essential )
• Experience in food manufacturing highly preferred.
  
• Data-driven approach with strong analytical skills

• Degree or NVQ qualification in manufacturing/engineering
• Counterbalance forklift license (training provided if expired)
• NEBOSH or IOSH safety certification (training available)
• Experience with MRP and SCADA systems
• Lean manufacturing and continuous improvement training
• First Aid and Fire Marshal qualifications

• Self-driven with positive mindset
• Embraces diversity and equality
• Strong attention to detail and quality focus
• Excellent communication and training skills
• Progressive outlook with direct leadership style