847 E Commerce & Social Media jobs in the United Kingdom

Successful FMCG Business requires an eCommerce Operations Manager. Applicants need a broad Operations Management background, ideally within FMCG, manufacturing or retail, with exposure to eCommerce, Fulfilment, process improvement.

The eCommerce Operations Manager will be responsible for managing the organisation's online and eCommerce offering, managing a team of 2 direct reports. The brief will be to implement new and streamline existing processes/systems, to contribute to the success of the online area of the business, brand and new products.

This is an exciting end-to-end operations role encompassing inventory management, fulfilment and the opportunity to guide and drive a high-performing team.

Specific tasks of the eCommerce Operations Manager include:

• Lead and manage our eCommerce fulfilment operations - ensuring safety, efficiency, quality, and team performance.

• Own the end-to-end operations of eCommerce brand - from inventory to seamless product launches.
• Work cross-functionally with marketing, product development, sales, and supply chain teams.
• Drive continuous improvement initiatives using Lean/Kaizen methodologies.
• Lead and develop a growing team, fostering a collaborative, high-performance culture.
• Build strong customer relationships and ensure high levels of satisfaction.
• Monitor and report KPIs, ensuring fulfilment tools and systems support business growth.

eCommerce Operations Manager applicants should meet the following criteria:

• Experience working in Operations Management, Fulfilment or eCommerce
• Experience working in FMCG, retail or manufacturing
• Demonstrable track record in implementing new processes, SOP, or systems (ERP/WMS/MRP), tools, ways of working etc.
• Passion for CI and knowledge of LEAN and 6S methodologies
• Previous experience of managing staff
• A positive, proactive self-starter and great communicator

Job Title: Junior Social Media Executive 

Salary: £21,000-£24,000 

Location: Hertford - hybrid role (minimum 2 days a week in the office)

Own car/full driving licence essential

Contract: Permenant, full time

Hours: 9:00am - 5:30pm 

KEY RESPONSIBILITIES

• Create engaging content tailored to client's social media platforms.

• Use content calendars to plan and schedule social media posts via tools like Hootsuite.

• Monitor social media channels to manage interactions, ensuring timely and appropriate engagement (occasional out-of-hours availability may be needed).

• Contribute to the development of clients’ social media strategies, providing insights and recommendations.

• Assist in developing campaigns that align with broader marketing goals.

• Track and report on key social media metrics and performance.

• Provide general team support, including administrative assistance when necessary.

• Build and maintain strong client relationships including attending monthly on-site meetings and travelling required.

• Stay informed on emerging social media trends, platform updates, tools and technologies, creatively applying them to improve strategies.

• Receive ongoing training from the Head of social media, with opportunities for career progression.

KEY SKILLS

• Excellent verbal and written communication skills with a keen attention to detail.

• Strong organisational skills and excellent teamworking

• Proficiency in Microsoft Office/Google Docs

• Proficiency in social media platforms: Instagram, Facebook, X, LinkedIn, and TikTok

• Basic knowledge of scheduling tools such as Hootsuite or similar platforms

• An understanding of managing budgets or ad spend is a plus

• A passion for social media!

BENEFITS

• 23 days holiday

• Birthday day off

• Office shutdown between Christmas and New Year (not taken from holiday allowance)

• Hybrid working

• Regular social events

• Free on-site parking

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

• Support day-to-day management of Amazon Vendor (or Seller) accounts
• Assist in developing and implementing pricing strategies to ensure profitability
• Monitor performance metrics, generate reports, and analyse sales data
• Collaborate on advertising campaigns and optimise product listings
• Manage multiple projects and contribute to strategic e-commerce decisions
• Adapt to changing trends and opportunities in the digital marketplace

• Experience with Amazon Vendor (preferred) or Seller Central platforms
• Strong grasp of commercial principles, including pricing, margins, and strategic growth
• Understanding of advertising concepts on platforms like Amazon Ads (ideal, not essential)
• Excellent attention to detail and a data-focused mindset
• Proficiency in Microsoft Excel
• Highly self-motivated, with strong organisational skills
• Flexible and adaptable in a constantly evolving e-commerce landscape

• 35,000 - 45,000 per annum

E-commerce Customer Services Agent - Marlow - 26K
Permanent
Full Time, Monday-Friday 9am-5pm

Are you a customer service superstar with a passion for e-commerce? Do you thrive in a fast-paced environment and love connecting with people? If so, we have an exciting opportunity for you to join our Operations Team as an E-commerce Customer Services Agent!
About the Role:
As a vital member of our UK Operations Team, you'll be the first point of contact for our customers, delivering exceptional service and support. You will report directly to the E-commerce Customer Services Team Leader and play a key role in enhancing our customers' shopping experience.
Key Responsibilities:

• Engage directly with customers via phone and email using our internal Contact Centre Solution and CRM systems.
• Manage customer orders in line with our internal sales order process.
• Respond efficiently to a variety of customer inquiries-both general and order-specific.
• Handle return requests and ensure all relevant systems are updated according to company procedures.
• Provide timely order status updates and assist with delivery tracking queries.
• Manage calls, complaints, and returns while logging all actions in our CRM system for effective case management.
• Tackle complex customer complaints and escalate them to the appropriate stakeholders for swift resolutions.
• Collaborate with internal and third-party stakeholders, including Sales and Marketing, Logistics, and After Sales Support, to resolve queries.
• Carry out additional ad-hoc duties as required to support the team.

Skills Required:

• Proven experience in a customer service role-ideally within the B2C sector and consumer goods.
• Familiarity with CRM systems; experience with Salesforce is highly desirable but not essential.
• Understanding of relevant legislation, including the Consumer Rights Act and Distance Selling Regulations.
• A self-motivated, passionate, and enthusiastic approach to providing outstanding customer service.
• Excellent verbal and written communication skills, with a knack for resolving challenging customer complaints.
• Strong data entry, typing, and analytical skills.
• Proficiency in MS Office.
• Knowledge of SAP and Genesys is a plus .
• Exceptional time management skills and a goal-oriented focus.

Our current benefits are as below, many of which are available on successful completion of first 3 months of service within the role:

• Pension Contributions: Employer 5% of basic salary, subject to employee 4% contribution
• Access to the company's Benefits Hub, our benefits platform to support enrolments
• Private Medical Insurance: Employee Single Cover
• Private Dental Insurance: Employee Single Cover
• 25 days holiday + bank holidays, pro-rated based on your start date in the year
• Group Life Assurance Benefits: 4 X Employee Annual salary, subject to changes based on scheme provisions and renewals
• Discounted products, available to buy from our Friends and Family Webshop
• Gym Allowance of up to 300 annual on submission of a claim
• Support towards eyesight tests and glasses for DSE use, on submission of claims
• Employee Assistance Helpline for employees to access 24X7
• Onsite Office facilities: Free refreshments, weekly fruit baskets, wellbeing room, free parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Complete digital marketing activities and use of digital channels, including social media
• Used Magento 2 to troubleshoot and resolve technical issues
• Supporting with website updates and improvements, maintaining accuracy of the company’s content and designs
• Develop and implement e-commerce strategies for the improvement and management of their website
• Design and build email marketing through their ESP
• Content page creation
• CRM and database management
• Used Google Analytics, Clarity, and Lookers Studio to monitor, report, and optimise business performance

• At least 1 year’s experience in a B2B e-commerce role
• Must know e-commerce strategies and principles
• Knowledge of SEO principles
• Must be able to use various digital marketing tools and be a proficient user of Magento 2
• Experience with Microsoft Excel and manipulating files
• A driving licence is essential

• 30 holidays, including BH, rising to 33 after 1 year of service and the beginning of the next calendar year
• Auto-enrolment pension. Initial 5% employee contribution; after 3 years of service, the company will fund employee contribution
• After a qualifying period, you will be entitled to private health care (taxable), critical illness cover, and death in service cover
• Annual business performance-related bonus (non-contractual)
• Opportunity for progression and training
• Flexibility to work contracted hours over 4 days – subject to manager’s discretion

E-commerce Manager
Cullompton (Hybrid working an option)
£Up to £0,000 per year (DOE) + Excellent Benefits


As a result of growth, my client a high-end manufacturer is seeking an E-Commerce Manager in a newly created role.  As the E-commerce Manager, you will be reporting to the MD and will be pivotal in driving site performance and traffic growth. You will own and oversee day-to-day trading and digital performance across the core sites, helping the team to achieve commercial targets and maximise online sales. Working with both internal teams and external agencies, you'll be tasked with driving growth and innovation in this vibrant organisation.

E Commerce Manager Key Responsibilities:
·Deliver eCommerce sales targets through trading strategies and promotional campaigns
·Monitor performance, analyse data, and implement improvements
·Manage and optimise the company's Shopify platform
·Write persuasive and engaging copy for products, campaigns, and content
·Oversee agency relationships across marketing, design, and development
·Analyse online performance data to improve sales and customer journey
·Deliver creative online campaigns in collaboration with the wider team
 
E Commerce Manager Skills & Experience Required:
·Minimum of 3 years' experience in a similar role
·Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth
·Experience working with multi agencies
·Strong Microsoft Office skills (specifically Excel and PowerPoint)
·Analytical skills - able to review data to understand a problem and communicate it simply
·Strong hands-on knowledge with Shopify Plus - Orderwise experience is beneficial also
 
E Commerce Manager Salary and Benefits:
Competitive salary up to £50,000 DOE
brid working available
 

Ecommerce Manager

Role Overview:
We are working with a growing ecommerce business based in North London that manages multiple brands and sells hundreds of products daily across leading online marketplaces. They are now looking for anEcommerce Manager with at least one years experience to join their team.

This is an excellent opportunity for someone who has already gained some hands-on ecommerce experience and is ready to take the next step in their career. Youll play a key role in supporting and developing the companys online presence while working in a fast-paced and dynamic environment.

Key Responsibilities:

• Manage and optimise product listings, launches, and updates across ecommerce sites and online marketplaces.

• Contribute to improving SEO activities and general site performance.

• Assist with reporting, analysing sales data, and preparing weekly and quarterly business reports.

• Support marketing campaigns, advertising initiatives, and product page enhancements.

• Monitor and analyse marketplace performance, identifying opportunities for growth.

• Research new platforms and marketplaces for potential expansion.

• Contribute to B2B sales initiatives and provide general administrative support where needed.

Candidate Profile:

• At least1 year of experience working with ecommerce platforms or online marketplaces.

• Good proficiency withGoogle Sheets/Excel for data analysis and reporting.

• Strong attention to detail and organisational skills.

• Confident communication skills, both written and verbal.

• Good standard of written English for creating product content and catalogues.

• Proactive, adaptable, and able to multitask in a fast-paced environment.

Compensation & Benefits:

• Salary:25,000 - 30,000 per annum

• Hours: Monday to Friday, 9:30 AM 5:30 PM

• Location: North London

• Opportunity to grow with a thriving ecommerce business.

• A supportive and collaborative team environment where your input will have a real impact.

• Hands-on exposure to leading online marketplaces and the chance to develop your career in a growing sector.

• £32,000+ salary (depending on experience)
• Hybrid working (3 days in-office, 2 remote)
• 25 days holiday + bank holidays
• Clear career progression & promotion opportunities
• Regular socials, a relaxed culture, and supportive leadership
• Ongoing training & development (plus the autonomy to grow your way)

• 2+ years' agency experience in SEO and PPC
• Confident managing Google Ads, Shopping, and Paid Social campaigns
• Strong communicator, comfortable explaining performance and strategy to clients
• Analytical mindset but with a creative spark for ad copy and content
• Ambitious, proactive, and keen to shape your career in performance marketing

E-commerce Manager

Cullompton (Hybrid)
£45,000 per year (DOE)
Full-time, Permanent

Gap Personnel are recruiting on behalf of our client, a well-established manufacturing business in Cullompton, for a talented E-commerce Manager. This is a fantastic opportunity for an experienced professional to take ownership of the company’s online presence and drive digital growth.

The Role

As the E-commerce Manager, you will oversee the day-to-day management of the company’s Shopify store, create engaging content, and use data insights to deliver results. Working with both internal teams and external agencies, you’ll ensure the website provides a seamless customer experience while maximising sales.

Key Responsibilities

• Manage and optimise the company’s Shopify platform
• Write persuasive and engaging copy for products, campaigns, and content
• Oversee agency relationships across marketing, design, and development
• Analyse online performance data to improve sales and customer journey
• Deliver creative online campaigns in collaboration with the wider team
• Ensure the website is user-friendly, SEO-optimised, and technically sound

Skills & Experience Required

• Proven e-commerce management experience (ideally in manufacturing or product-based business)
• Strong knowledge of Shopify
• Excellent copywriting skills and eye for detail
• Experience in agency management
• A creative approach to campaigns and digital projects
• Good technical skills (Google Analytics, SEO, and basic HTML/CSS desirable)

Benefits

• Competitive salary £45,000 DOE
• Hybrid working (office-based in Cullompton with home flexibility)
• Supportive and forward-thinking company culture
• Opportunity to shape and grow the e-commerce function