310 E Commerce Director jobs in the United Kingdom

Ecommerce Platform Strategy Management Analyst is required to join a global digital transformation programme, focused on consolidating multiple E-commerce platforms into a single, unified distribution system within the software distribution sector.

Required experience and skills:

• Experience in E-commerce platform strategy analysis.
• Background in strategy analysis and design, preferably from a top-tier consulting environment.
• Strong exposure to the Salesforce ecosystem. Salesforce RCA, Sales Cloud or Marketing Cloud experience will be advantageous.
• Experience in creating and communicating strategic insights at executive level.
• Strong capability in requirements analysis, capturing existing processes and designing improved future-state processes.
• Extensive experience in Target Operating Model (TOM) analysis and design.

• Develop and execute comprehensive operational strategies for the e-commerce business.
• Oversee all aspects of the supply chain, including warehousing, inventory management, and fulfillment.
• Manage and optimize logistics and delivery networks to ensure timely and cost-effective shipping.
• Implement performance metrics and KPIs to track operational efficiency and effectiveness.
• Lead, mentor, and develop the operations team, promoting a high-performance culture.
• Identify and implement process improvements to enhance productivity and reduce operational costs.
• Ensure exceptional customer service standards are met throughout the order fulfillment process.
• Collaborate with cross-functional teams to align operations with business objectives.
• Manage budgets and financial performance for the operations department.

• Significant experience in operations management, with a strong focus on e-commerce and logistics.
• Proven leadership experience managing large teams in a remote setting.
• Expertise in supply chain optimization, warehouse management systems (WMS), and inventory control.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience with ERP systems and e-commerce platforms.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Demonstrated ability to drive operational excellence and continuous improvement.

Digital Commerce Consultant, Strategist, Contract
Location: London, hybrid with global stakeholders
Start: ASAP

Introduction
I am partnering with an award-winning, global commerce marketing organisation to find a Digital Commerce Consultant, Strategist. The team works across Europe, the Americas, and Asia, delivering connected commerce solutions for blue-chip brands, with a growth focus at the heart of everything they do.

The Role
You will accelerate digital commerce performance across priority markets, shaping strategy, translating data into action, and ensuring global to local alignment. You will design market playbooks, stand up reporting in new markets, and collaborate across internal and external teams to drive measurable commercial outcomes. Expect to combine advanced analytics with pragmatic execution, balancing quick wins with long-term growth initiatives, while influencing senior stakeholders and developing scalable best practice.

Responsibilities include:

• Lead digital commerce excellence, providing a consultative viewpoint on where and how to win across markets, portfolios, and channels

• Own expert guidance across key channels, for example eGrocery, pureplay, q-commerce, and specialist beverage retailers

• Turn digital shelf reporting into clear, commercial narratives, deploying reporting tech in new markets and embedding adoption

• Build market and customer blueprints for repeatable, best-in-class rollout, using agile test and learn to refine strategy

• Align global and local teams, maintain prioritisation frameworks, and communicate progress to leadership

• Manage scope and delivery end-to-end, contribute to QBRs, award entries, and new business materials

• Stay on top of retail media and commerce trends, identifying growth opportunities and partner solutions

• Feed client insights to the solutions roadmap and help maintain knowledge assets across the team

• Support and mentor junior talent, foster collaboration with adjacent teams such as Retail Media and Commerce Strategy

You, skills and experience:

• Broad experience across digital commerce channels, with practical knowledge of how to activate and win with key retailers

• Track record across retail media, content, data and analytics, shopper and in-store, and retailer relationships

• Knowledge of building eJBP programmes for priority customers

• Hands-on exposure to digital shelf technologies and content management systems

• Comfortable partnering with diverse client functions, for example sales and marketing, and navigating common challenges

• Strategic mindset, able to spot opportunities to hit KPIs, streamline delivery, and automate where sensible

• Strong multi-project management, delivering on time and within budget to client expectations

Behaviours

• Entrepreneurial, proactive, resilient, growth-minded

• Curious, ownership of learning, uplifting team capability

• Clear communicator, expectation management, builds rapport

• Adaptable, collaborative, comfortable in a fast-paced agency setting

• Creative and strategic thinker, brings new ideas to overcome challenges

How to apply
Send your CV and a short note on your most impactful ecommerce initiative, including the problem, your approach, and the commercial outcome. Shortlisted profiles will be contacted for an initial conversation.

Client name has been anonymised. Full details shared with qualified candidates under NDA if required.

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, which manages nine localised transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organisational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Sales Force Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, which manages nine localised transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organisational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Sales Force Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor

About the Role

We are supporting the appointment of a Non-Executive Director to the board of a recently private equity-backed e-commerce business. This is a newly created role designed to strengthen governance, support investor alignment, and bring an external perspective to a fast-scaling leadership team.

The company has achieved B Corp certification and is now adapting its governance model to balance commercial growth with stakeholder accountability. The incoming Non-Executive Director will contribute to this transition, helping to shape board practice, navigate investor engagement, and advise on sector scale-up.

Key responsibilities include:

• Contributing to the evolution of governance structures and board effectiveness

• Supporting the CEO and Chair in balancing growth, risk, and stakeholder commitments

• Advising on digital commerce strategy, operational scaling, and leadership capacity

• Serving as an independent voice on key board committees as required

• Acting as a sounding board to the executive team, especially during moments of inflection

The appointment will require a regular quarterly cadence of board activity, with additional informal engagement at key decision points.

Requirements

We are seeking an experienced board-level advisor with deep sector knowledge and strong governance judgement. The successful candidate will bring:

• A background in e-commerce, direct-to-consumer, or digital retail
• Experience of board service in investor-backed or founder-led businesses
• Familiarity with private equity dynamics, governance structures, and value creation planning
• A clear understanding of fiduciary duty, independence, and stakeholder accountability
• Interest in or experience with B Corp governance and ESG disclosure frameworks
• The ability to build trust quickly and contribute with clarity, tact, and insight

This is a non-executive role for an individual with credibility across founders, investors, and executive teams. A track record of scaling businesses while safeguarding integrity will be particularly valued.

About the Organisation

The company is a UK-based e-commerce business with a loyal customer base, a strong brand, and a purpose-driven culture. It operates in a high-growth category and has recently secured private equity investment to scale its operations, strengthen leadership, and expand internationally.

Having achieved B Corp certification prior to investment, the business is now focused on building a governance model that reflects both its commercial ambition and its stakeholder commitments. This includes reconstituting its board, clarifying decision rights, and embedding new reporting and assurance structures.

The executive team remains founder-involving and is supported by an experienced private equity partner. The business has professionalised many of its core functions and is now seeking additional non-executive input to guide its next phase of growth with discipline and alignment.

This appointment offers a rare opportunity to shape a governance journey from the outset and contribute to a leadership team navigating complex and meaningful change.

• Oversee all aspects of e-commerce logistics, including warehousing, inventory, and fulfillment.
• Develop and implement strategic operational plans to enhance efficiency and reduce costs.
• Manage the P&L for logistics operations and drive financial performance.
• Optimize warehouse operations, including layout, staffing, and process flow.
• Implement and manage transportation and delivery strategies.
• Lead, mentor, and develop a high-performing operations team.
• Establish and monitor KPIs to measure operational effectiveness and identify areas for improvement.
• Drive continuous improvement initiatives and process automation.
• Ensure compliance with health, safety, and regulatory standards.
• Manage relationships with third-party logistics providers and vendors.
• Collaborate with cross-functional teams to support business objectives.

• 10+ years of progressive experience in logistics and supply chain management, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale e-commerce logistics operations.
• Demonstrated success in driving operational efficiency and cost reduction.
• Strong understanding of warehouse management systems (WMS) and transportation management systems (TMS).
• Excellent leadership, team management, and interpersonal skills.
• Data-driven decision-making abilities and proficiency in analytics.
• Experience in managing P&L and budgets.
• Ability to work independently and lead a remote team effectively.
• Strong negotiation skills with third-party providers.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. MBA preferred.