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Field Service Engineer

Leeds, Yorkshire and the Humber Finning International

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Job Description

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within Finning’s industry leading field service department, you will be a part of the in-frame team working across different sectors at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products, working on CAT engines, generators and components.

Locations - Leeds, Cannock, Cardiff, Glasgow Job Description:

As a Finning Engineer you will receive:

  • Salary £39,720 - £45,118
  • 25 days holiday (purchase up to 5 extra days holiday)
  • Annual Bonus
  • Annual Tool Allowance
  • Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
  • Access to company share scheme
  • Up to 7% pension (matched by company)
  • Refer a friend bonus
  • Employee reward platform (retails discounts and other employee rewards)
  • Life insurance
  • Laptop and phone, van
  • Industry leading CAT product training
  • Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

  • Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
  • Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
  • Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
  • Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
  • Undertake repair and service work on a variety of Caterpillar engines and generators.

Education and Experience

  • LDV driving licence.
  • Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
  • Experience of a variety of gas and diesel engines, generators both LV and HV.

Knowledge

  • Knowledge in the use of field-based diagnosis tools and equipment essential.
  • Experience with assembly and disassembly of diesel engines and components
  • Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge.
  • Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.  
  • Experience of a variety of gas and diesel engines, generators both LV and HV.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

This advertiser has chosen not to accept applicants from your region.

Field Service Engineer

Leeds, Yorkshire and the Humber Finning International

Posted today

Job Viewed

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Job Description

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within Finning’s industry leading field service department, you will be a part of the in-frame team working across different sectors at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products, working on CAT engines, generators and components.

Locations - Leeds, Cannock, Cardiff, Glasgow Job Description:

As a Finning Engineer you will receive:

  • Salary £39,720 - £45,118
  • 25 days holiday (purchase up to 5 extra days holiday)
  • Annual Bonus
  • Annual Tool Allowance
  • Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
  • Access to company share scheme
  • Up to 7% pension (matched by company)
  • Refer a friend bonus
  • Employee reward platform (retails discounts and other employee rewards)
  • Life insurance
  • Laptop and phone, van
  • Industry leading CAT product training
  • Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

  • Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
  • Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
  • Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
  • Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
  • Undertake repair and service work on a variety of Caterpillar engines and generators.

Education and Experience

  • LDV driving licence.
  • Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience.
  • Experience of a variety of gas and diesel engines, generators both LV and HV.

Knowledge

  • Knowledge in the use of field-based diagnosis tools and equipment essential.
  • Experience with assembly and disassembly of diesel engines and components
  • Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge.
  • Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience.  
  • Experience of a variety of gas and diesel engines, generators both LV and HV.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

This advertiser has chosen not to accept applicants from your region.

Field Service Engineer

Leeds, Yorkshire and the Humber Finning International

Posted today

Job Viewed

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Job Description

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Working within Finning’s industry leading field service department, you will be a part of the in-frame team working across different sectors at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products, working on CAT engines, generators and components.

Locations - Leeds, Cannock, Cardiff, Glasgow

Job Description:

As a Finning Engineer you will receive: Salary £39,720 - £45,118 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on a variety of Caterpillar engines and generators.

Education and Experience LDV driving licence. Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience. Experience of a variety of gas and diesel engines, generators both LV and HV.

Knowledge Knowledge in the use of field-based diagnosis tools and equipment essential. Experience with assembly and disassembly of diesel engines and components Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge. Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience. Experience of a variety of gas and diesel engines, generators both LV and HV.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an

adjustment/accommodation

at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
This advertiser has chosen not to accept applicants from your region.

Field Service Engineer

null Leeds, Yorkshire and the Humber Finning International

Posted today

Job Viewed

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Job Description

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Working within Finning’s industry leading field service department, you will be a part of the in-frame team working across different sectors at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products, working on CAT engines, generators and components.

Locations - Leeds, Cannock, Cardiff, Glasgow

Job Description:

As a Finning Engineer you will receive: Salary £39,720 - £45,118 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions

You will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on a variety of Caterpillar engines and generators.

Education and Experience LDV driving licence. Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or equivalent experience. Experience of a variety of gas and diesel engines, generators both LV and HV.

Knowledge Knowledge in the use of field-based diagnosis tools and equipment essential. Experience with assembly and disassembly of diesel engines and components Caterpillar large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series knowledge. Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or equivalent experience. Experience of a variety of gas and diesel engines, generators both LV and HV.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an

adjustment/accommodation

at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
This advertiser has chosen not to accept applicants from your region.

Service controller

Cannock, West Midlands Finning International

Posted today

Job Viewed

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Job Description

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Rollo has a long, established and successful heritage in the construction plant and power generation industries. As a part of the Finning Group, Rollo has access to the skills and expertise of one of the premium service providers in the plant and power generation industry, benefiting from world-class facilities and the latest industry technology Job Description:

Benefits

  • A competitive salary
  • 25 days annual leave + bank holidays (purchase additional 5 days holiday)
  • Annual Bonus
  • Laptop and phone
  • The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
  • You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Major Job Functions

  • Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
  • Issue completed trial pack to the boat builder. Issue acceptance or trial failure letter to the boat builder.
  • Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Contact within Finning to receive ‘Trial Request’ from Cannock and allocate engineers accordingly.
  • Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & PM servicing at the same time as the repairs.
  • Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
  • Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.

Specific Skills

  • Customer service skills and ability to develop strong customer relations
  • Planning and organising skills
  • Attention to detail 
  • Influencing and negotiation skills
  • Good interpersonal skills
  • Good IT skills, specifically in Microsoft Office
  • Works well as part of a team

Knowledge

  • Gas & Diesel Engine product knowledge
  • Understanding engine/fuel control systems
  • DBSi system skills
  • Parts identification through SIS/manuals
  • Parts ordering through SAP
  • Warranty process
  • Commissioning process   

Accountability

  • Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
  • Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site.
  • Maximise customer revenue for service.
  • Control expenses for service including commissioning.
  • Manage and control approx. 100 work orders with an average value in the region of £300k per month.
  • Inform Field Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Education and Experience

  • Apprentice-trained engineer with 5 years’ experience
  • Customer contact experience
  • Planned and organised major repair work
  • Problem diagnostic experience in terms of both customer and engineer
  • Commissioning of Products into the pleasure boat industry
  • Experience in a similar role within a similar industry

Working Environment

Office based

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. 25 regional field engineers.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

This advertiser has chosen not to accept applicants from your region.

Service & Maintenance Engineer

Cannock, West Midlands Finning International

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Job Description

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Service and Maintenance Engineer you will part of the Finning Power Rental team, working on a wide range of electric power projects across the UK and Ireland. Setting up rental solutions and ensuring the rental equipment including generators, load-banks, transformers, fuel tanks and ancillaries are in a serviceable condition to support our rental customers. Our extensive range of equipment includes prime, back up and emergency power solutions. From Cat® generators and load banks to HV and LV transformers, fuel tanks, cables and custom solutions Job Description:

Benefits:

  • Salary Circa £38,000
  • 25 days holiday (purchase up to 5 extra days holiday)
  • Annual Bonus
  • Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
  • Access to company share scheme
  • Life insurance
  • Laptop and phone, van
  • CAT product training
  • Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

*This is a field-based role. For this position it is essential that all drivers have held a full driving licence for 2 years. (Eligibility will be subject to a full DVLA licence check)

Major Job Functions:

  • Inspect, service and maintain the rental equipment (generators, transports, fuel tanks, loadbanks, cables, panels) in line with the maintenance schedules (5%)
  • Complete the ready to rent task for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%)
  • Complete the rental returns process for the rental equipment, recording the inspection and documenting the data within CAT inspection application. (5%)
  • Setup the rental equipment according to the agreed requirements of the customer, and if applicable, according to the project drawings and descriptions from the Application Engineering team. (15%)
  • Troubleshoot technical problems encountered on equipment and resolve the problem in a quick, safe and efficient way. (15%)
  • Provide support in the preparation and execution of logistics for inbound and outbound equipment when required. (5%)
  • Lead the site installation (to designed layout), commissioning and decommissioning of the rental solution. Including the synchronisation of several generators. (20%)
  • Troubleshoot complex technical problems encountered on equipment and resolve the problem in a quick, safe, and efficient way. (10%)
  • Performing more in-depth repairs on the rental equipment (15%)
  • Full adherence to all Health & Safety policies and procedures, including positive approach to ‘Logincident’ and pre-task risk assessments in a timely manner. (5%)

Specific Skills:

  • The completion and demonstrated application of the skills within the Finning E&T service and maintenance engineering up to and including the advance level of training
  • Strong analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Ability to work in a fast-paced, self-directed, entrepreneurial environment.
  • Ability to direct and mentor members of Finning Power Rental engineering team and sub-contractors.
  • Resourceful, with the ability to work independently.
  • Ability to adapt to changing circumstances.
  • Excellent understanding of Health & Safety regulations.
  • Customer focused and commercially aware.
  • Flexible approach to 24/7 business.

Knowledge:

  • Strong working experience of mechanical, electrical and electronic systems.
  • Good knowledge of product range, product control across the rental equipment portfolio
  • Good working knowledge of Load bank process including the setup and testing processes

Accountability:

  • Ensure that you work safely and in accordance with the QHSSE policies and procedures of the company to prevent accidents from happening and report near misses, incidents and accidents immediately without any delay.
  • Ensure you work in adherence to the Company’s Electrical Safety Policy.

Education & Experience:

  • Apprenticeship trained, NVQ Level 3 (Mechanical or Electronic) or equivalent.
  • Good knowledge of Health & Safety.
  • Driver’s license.
  • A proven track record and technical hands-on field experience in the maintenance, diagnostic, investigation of mechanical / electrical faults and problems.
  • 5 years’ plus experience in the Rental energy sector or a similar role.
  • Further mechanical and/or electronic engineering qualifications.
  • Safe pass (ROI) or CSCS (UK) required.
  • Offshore certifications (where required).
  • Has achieved and demonstrated a competent skill level of ability on all basic and a part of the advance skills for Level 1 Engineer as per the companies training and skills matrix. 

Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.

If this role is of interest then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

This advertiser has chosen not to accept applicants from your region.

Service Controller (Oil and Gas)

Aberdeen, Scotland Finning International

Posted today

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Job Description

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description:

As a Finning Employee you will receive:

  • A competitive salary
  • 25 days annual leave + bank holidays (purchase additional 5 days holiday)
  • Annual Bonus
  • Laptop and phone
  • The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
  • You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Major Job Functions

  • Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
  • Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer.
  • Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.
  • Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
  • Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
  • Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery.

Specific Skills

  • Customer service skills and ability to develop strong customer relations
  • Planning and organising skills
  • Attention to detail 
  • Influencing and negotiation skills
  • Good interpersonal skills
  • Good IT skills, specifically in Microsoft Office
  • Works well as part of a team

Desirable Knowledge

  • Ideally, Advanced level of engineering aptitude
  • Gas & Diesel Engine product knowledge
  • Good knowledge of mobile and fixed equipment components and systems 
  • Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
  • Warranty process
  • Commissioning process   

Education and Experience

  • Foundational Engineering understanding and qualification
  • Minimum of 3 years’ experience in a technical or mechanical engineering role
  • Previous experience in a similar role within similar industry environment desirable

Accountability

  • Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
  • Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site.
  • Maximise customer revenue for service.
  • Control expenses for service including commissioning.
  • Manage and control approx. 100 work orders with an average value in the region of £300k per month.
  • Ensure First Time Fix, promise date adherence, response times.
  • Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

This advertiser has chosen not to accept applicants from your region.
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Customer Service Advisor

G2 8LA Glasgow City, Scotland EE

Posted today

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Job Description

Where : BT Glasgow Contact Centre - Alexander Bain House 

Full Time:  Permanent

Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission



If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

G2 8LA Glasgow City, Scotland EE

Posted today

Job Viewed

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Job Description

Where : BT Glasgow Contact Centre - Alexander Bain House 

Full Time:  Permanent

Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission



If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

This advertiser has chosen not to accept applicants from your region.

Field service engineer

Leeds, Yorkshire and the Humber Finning International

Posted today

Job Viewed

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Job Description

Company:Finning (UK)
LtdNumber
of
Openings:1Worker
Type:PermanentPosition
Overview:Working within Finning’s industry
leading field service department, you will be a part of the
in-frame team working across different sectors at the forefront of
the companies on site diagnostic and repair capabilities for
Caterpillar products, working on CAT engines, generators and
components. Locations - Leeds, Cannock,
Cardiff, GlasgowJob
Description:As a
Finning Engineer you will
receive:Salary
£39,720 - £45,11825 days holiday
(purchase up to 5 extra days
holiday)Annual
BonusAnnual Tool
AllowanceHealthcare
benefits (medical, optical, hearing, dentistry, and new child
payments to support new
parents)Access to
company share
schemeUp to 7%
pension (matched by
company)Refer a
friend bonusEmployee
reward platform (retails discounts and other employee
rewards)Life
insuranceLaptop and
phone, vanIndustry
leading CAT product
trainingOvertimeAdditionally,
you will benefit from enhanced maternity and paternity packages,
family-friendly policies to support working parents, enhanced
flexible working options, support from a team of 40+ Mental Health
first aiders, employee wellbeing solutions, the opportunity to work
with your charity of choice, and length of service &
recognition
awards.Main
Job
FunctionsYou
will respond to customer’s field repair and service requests,
diagnosing and providing comprehensive detail about the nature the
problem to the customer and Finning to create a quote as per the
request of the customer within a cost and time effective
manner.Provide
an estimate of arrival time at customer’s site in response to
service request based on the job instructions from Branch giving
details of customer location, machine, contact name and nature of
problem and current work
situation.Contact
customer’s site management in order to register arrival and
presence on site and ensure knowledge of customer procedures so as
to adhere to site
requirements.Diagnose
the likely cause of reported equipment problems, in discussion with
customer operators/supervisors and using specialised equipment, in
order to provide the customer with an information for the work
required. Provide a comprehensive detail to allow Finning to
construct a quote as requested by the
customer.Identify the
parts required to carry out the repair and requisition any parts
and determine expected time of delivery so that a date and time of
any necessary service re-visit can be agreed with
customer.Undertake
repair and service work on a variety of Caterpillar engines and
generators.Education
and
ExperienceLDV
driving
licence.Formally
trained (NVQ Level 3 preferred) and served as a service engineer
for a significant period or equivalent
experience.Experience
of a variety of gas and diesel engines, generators both LV and
HV.KnowledgeKnowledge
in the use of field-based diagnosis tools and equipment essential.
Experience with
assembly and disassembly of diesel engines and
componentsCaterpillar
large engine e.g. 3400, 3500, 3600 series engines, MWM, MAK series
knowledge.Formally
apprenticed trained (NVQ Level 3) and served as a workshop engineer
for a significant period or equivalent experience.
Experience of a
variety of gas and diesel engines, generators both LV and
HV.At
Finning we believe that our people are the heart and soul of our
company and fundamental to our success. Our employees are rewarded
with an attractive all-round benefits package including 25 days
holiday, company pension scheme, healthcare, company share scheme
and various flexible
benefits.If
you would like to work for a global organisation offering industry
leading training and a competitive package, then apply online
todayAt Finning, we prioritize creating a
diverse and inclusive environment. We are proud to be an equal
opportunity employer, and we actively encourage all individuals to
express themselves and achieve their full potential. As a company,
we continuously strive to enhance our outreach to individuals of
all backgrounds and identities. We do not discriminate against
applicants based on gender identity, race, national and ethnic
origin, religion, age, sexual orientation, marital and family
status, and/or mental or physical disabilities. Furthermore,
Finning is committed to collaborating with and providing reasonable
accommodations /adjustments to individuals with disabilities. If
you require an adjustment/accommodation
at any point during the recruitment process, please inform your
recruiter. Finning is a forces-friendly employer having signed the
Armed Forces Covenant, and pledges to treat those who serve or have
served in the armed forces, and their families
fairly.
This advertiser has chosen not to accept applicants from your region.
 

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