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Customer Service Representative

Premium Job
NR17 Attleborough £45000 - £65000 per year The Balance Institute

Posted 26 days ago

Job Viewed

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Job Description

Full time Permanent

Position Overview
We're seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.

Key Responsibilities

  • Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
  • Process orders, payments, and returns accurately
  • Resolve complaints by identifying issues and providing clear, effective solutions
  • Collaborate with internal teams to escalate technical or policy-related concerns
  • Maintain accurate records of customer interactions and outcomes
  • Aim for high first-contact resolution and consistent customer satisfaction

Essential Skills & Attributes

  • Excellent written and verbal communication
  • Strong empathy, active listening, and patience
  • Problem‑solving mindset and ability to stay calm under pressure
  • Proficiency with CRM systems and Microsoft Office / Google Workspace
  • Ability to multitask and manage time effectively
  • Prior customer service or retail experience favored

Work Environment

  • Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
  • A supportive, team-oriented culture focused on continuous improvement and quality service
  • Opportunities for growth into supervisory or specialist roles with performance recognition

Company Details

The Balance Institute Pty Ltd is a private education-focused organization based in New South Wales, Australia. We specialize in delivering accessible, high-quality learning experiences to support individuals and families through key life transitions—particularly in areas such as childbirth education, parenting, and personal wellbeing. Our mission is to empower people with the knowledge, confidence, and tools they need to make informed choices and lead balanced, fulfilling lives. We are passionate about education that is practical, inclusive, and grounded in real-world experience. At The Balance Institute, we value compassion, clarity, and community—and we’re always looking for dedicated professionals who share our vision for impactful, learner-centered education.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

TR1 2PN Truro, South West EE

Posted today

Job Viewed

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Job Description

Where : EE Truro

Part Time : Permanent

Start Date; 06th October 2025

Salary : £25,087

Hourly rate:  £2.82

The Role;

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. 

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro? 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?  

  • A  great  starting salary of  £25,087 rising to £25,684 after months of being here, plus an uncapped super simple commission scheme. 
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly   
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 
  • Huge  discounts on EE & BT products including your Mobile and Broadband – saving you  hundreds  of  pounds  every year. 
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 
  • Volunteering days, so you can  give back  to your local community. 
  • Optional Private Healthcare and Dental, to protect you and your family. 
  • Concierge service. 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

LA1 1XN Lancaster, North West EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Where:  EE Lancaster Contact Centre

Salary: £25,087 (£2.82 p/h)  rising to £2 684 ( 3.12 p/h)  at 8 months in role, plus uncapped commission! 

Start Date: 3rd November 2025

Full Time: 37.5 hours per week 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £25,087, rising to £25,684 a er 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, a t no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

SA1 1RR Swansea, Wales EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Swansea Contact Centre

Address: The Strand, Swansea, SA1 2AB

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

  • A great starting salary of  £25,087 rising to £25,684 at 9 nths in role, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly 
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

LA1 1XN Lancaster, North West EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Where:  EE Lancaster Contact Centre

Salary: £25,087 (£2.82 p/h)  rising to £2 684 ( 3.12 p/h)  at 8 months in role, plus uncapped commission! 

Start Date: 3rd November 2025

Full Time: 37.5 hours per week 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £25,087, rising to £25,684 a er 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, a t no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

TR1 2PN Truro, South West EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Where : EE Truro

Part Time : Permanent

Start Date; 06th October 2025

Salary : £25,087

Hourly rate:  £2.82

The Role;

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. 

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro? 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?  

  • A  great  starting salary of  £25,087 rising to £25,684 after months of being here, plus an uncapped super simple commission scheme. 
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly   
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 
  • Huge  discounts on EE & BT products including your Mobile and Broadband – saving you  hundreds  of  pounds  every year. 
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 
  • Volunteering days, so you can  give back  to your local community. 
  • Optional Private Healthcare and Dental, to protect you and your family. 
  • Concierge service. 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

DN1 2HJ Doncaster, Yorkshire and the Humber EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative - Uncapped Commission

SA1 1RR Swansea, Wales EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Swansea Contact Centre

Address: The Strand, Swansea, SA1 2AB

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

  • A great starting salary of  £25,087 rising to £25,684 at 9 nths in role, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly 
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

NE1 4LF Newcastle upon Tyne, North East EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Where:   EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) 
Full time: 
Permanent 
Salary: 
£25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate: 
£12 2 per hour rising to 3.12 per hour at 9 months in role

Start date: 3rd November 2025 

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside .

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

  • A great starting salary of  £25,087.00 rising to £25,684.00 ter 8 months of being here, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
  • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

DN1 2HJ Doncaster, Yorkshire and the Humber EE

Posted today

Job Viewed

Tap Again To Close

Job Description

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

This advertiser has chosen not to accept applicants from your region.
 

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