4 Claims Adjusters jobs in the United Kingdom

Claims Relationship & Operations Specialist
**Company**
HSB
**Location**
Manchester
, United Kingdom
**Role: Claims Relationship & Operations Specialist**
**Location: Manchester (hybrid - Weds & Thurs in office)**
**Permanent**
**Job Purpose:**
Reporting to the Claims Operations Lead, this role will work closely with Business Development and Partnerships to deliver to our clients the development, implementation, and monitoring of claims processes and value add services. The delivery and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships. You will work with all Client Partners on regulatory regulations and Consumer Duty Data.
**Key Responsibilities:**
+ Work with the Business Development teams, including Partnerships, to assist and provide support for the on boarding of new business portfolios and distribution partners.
+ Supporting the ongoing relationship management of existing partners.
+ Marketing and Communication for awareness of the Claims Team, to include social media presence and webinars.
+ Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements and Claims Service Guidelines.
+ Assist the Claims Operations Lead in the design, development and implementation of claims service processes and activities to support onboarding of new partnerships or new product development.
+ Coordination and proactive management of regular claims and service review meetings with key business partners and client companies.
+ In conjunction with the Claims Technical Team, prepare and deliver claims function/product training presentations as required, internal and external.
+ Develop and share claims service performance reports in relation to the business partners portfolio with Claims Management, Business Partner's, and Client Company Key Contact and Sales / Partnership teams as appropriate.
+ Assist in the completing of Due Diligence / Risk Assessments to ensure any new / existing claim or loss adjusting services suppliers meet the criteria set by the business as it relates to the claims function.
+ Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
+ Support the Claims Operations Lead in obtaining and responding to regular client feedback.
+ Embed Consumer Duty and Regulatory Regulations within the implementation of New Business .
**Key Skills & Experience:**
_Essential_
+ Track record of successful customer relationship management
+ Excellent understanding of Consumer Duty and Regulatory Requirements for the Insurance Industry
+ Excellent presentation skills and ability to produce "user friendly" Management Reports.
+ Knowledge of general insurer markets and programmes
+ Excellent written skills, ability to draft and create contract wording
+ Good Microsoft programme, PowerPoint and PowerBI
_Desirable_
+ Knowledge and understanding of global placements
**Qualifications & Educational Requirements:**
+ Partial or completed CII Qualifications - preferred
+ Educated to degree level or equivalent - preferred but not essential
**Benefits:**
+ Agile/Hybrid working
+ Private Healthcare (Aviva)
+ Aviva Digital GP
+ Employer Pension Contribution of 13%
+ Annual Bonus
+ Professional Qualification Support
+ 25 days annual leave (plus bank holidays)
+ x2 wellbeing days per year

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Project Managed Claims Coordinator - Agricultural Subsidence Specialist
**Job Location:** **United Kingdom**
**Job Type:** **Permanent**
**Remuneration:** **Competitive salary taking into account skills, experience and qualifications**
**We have an exciting opportunity for a** **Project Managed Claims Coordinator** **to join our specialised team handling agricultural subsidence claims**
This is a desk-based role with real influence - you'll be the engine behind the scenes, coordinating complex claims (typically up to £100k) and ensuring every customer receives a world-class experience.
**What you'll be doing**
+ **Own the claim journey** - Be the main point of contact for customers, guiding them with empathy and clarity from first notification to resolution.
+ **Drive outcomes** - Work closely with building consultants and suppliers to ensure timely, cost-effective decisions that balance customer needs with client expectations.
+ **Lead with insight** - Use digital tools and proactive communication to keep claims on track, milestones met, and stakeholders informed.
+ **Collaborate and influence** - Build strong relationships with clients, adjusters, and internal teams to ensure consistency and excellence across the board.
+ **Spot opportunities** - Identify fraud and recovery potential, and contribute to continuous improvement in claims handling.
**The skills you will have when you apply:**
+ **Technical know-how** - Ideally, you'll have experience with subsidence claims and beworking towards Cert CII or Cert CILA qualifications.
+ **Exceptional communication skills** - You're confident, clear, and compassionate, ableto build trust with customers and colleagues alike.
+ **Top-tier time management** - You're organised, self-motivated, and thrive in a fast-paced environment where you manage your own workload.
+ **Customer-first mindset** - You go the extra mile to support people through challengingsituations, always aiming for the best possible outcome.
+ **Integrity and professionalism** - You uphold high ethical standards and handlesensitive information with care.
**What we'll give you for this role:**
**Remuneration & more**
+ Competitive salary taking into account skills, experience and qualifications
+ A Self Invested Personal Pension Scheme (SIPP)
+ Holiday allowance of 25 days plus bank holidays
+ Flexible working from our office or your home
**Health & support**
+ Private healthcare plan (including pre-existing conditions)
+ Life assurance
+ Employee assistance programme for employee wellbeing
+ Group income protection
**Other benefits**
+ Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
+ Discounts on various products and services
**This isn't just a position, it's a pivotal role in shaping our industry**
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
**Next steps for you:**
**Think we'd be a great match? Apply now - we want to hear from you.**
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-REMOTE
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**