45,150 Asos jobs in the United Kingdom

• Providing top-notch customer support via phone and email
• Handling inquiries, resolving issues, and ensuring customer satisfaction
• Maintaining accurate records and working collaboratively with colleagues

• Competitive salary starting at 26,000+ (depending on experience) / A friendly, supportive team in an office-based role / Full-time hours, Monday to Friday

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

Role: Customer Service Representative
Location: L3 9QJ
Contract Type: Temporary ongoing
Pay Rate: 15.97 per hour
Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 6 weeks (100% attendance required)

About the Role
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.

You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.

Key Responsibilities
* Resolve order entry issues to maximize revenue.
* Monitor workflow ahead of customer-agreed dates across all system queues.
* Identify complex projects early and validate with customers to ensure timely, professional management.
* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.
* Manage project tasks proactively across all products, escalating as needed.
* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.
* Own and resolve escalations from customers or BT departments efficiently.
* Keep customers informed of order progress against milestones.
* Build strong relationships with internal and external stakeholders.
* Own and resolve failed or overdue orders beyond supplier forecasts.
* Escalate failed tasks through agreed paths to expedite resolution.
* Follow all operational procedures consistently.
* Deliver Lead to Sales objectives to drive revenue growth.
* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.
* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.
* Support team members and contribute to overall group performance.

Skills Required
* Strong communication and customer service skills
* Problem-solving and decision-making ability
* Good computer skills (Word, Excel, internal systems)
* Attention to detail and data accuracy
* Knowledge of broadband, cloud, and voice products
* Ability to work independently and as part of a team

Benefits
* Competitive pay and incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Join a thriving beauty company in London as a Customer Service professional, where you'll play a pivotal role in ensuring exceptional support for customers. This permanent position offers a rewarding opportunity to contribute to a fast growing company.

Client Details

This retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.

Description

The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.

knowledge and experience

* Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players

* Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.

* Liaising with 3PLs, Sales team and customers regarding order queries

* Dealing with stock issues effectively

* Actively seeking improvement on logistics processes to reduce cost

* Identifying and resolving shipping issues and creating best practice

* Responsible for setting up and creating new lines with customers

* Ad hoc activities to support Supply Chain and the wider team

* Microsoft Dynamics experience useful

Profile

A successful Customer Service professional should have:

• Previous experience in a customer-focused role, ideally in the retail industry.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer service software and standard office tools.
• A proactive and positive approach to customer interactions.
• Knowledge of retail operations and customer care best practices.

Job Offer

• A competitive salary of 25,000 - 30,000
• Permanent position with growth opportunities in the retail industry.
• Comprehensive training and professional development support.
• An inclusive and supportive work environment in London.
• Employee benefits package to enhance your work-life balance.

Customer Service
Location: Glasgow
Pay Rates: 13.42 to 31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 20/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks

Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations

You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.

Shift Patterns
We offer a variety of shift options to suit different lifestyles.

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time and may include evenings.

Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.

Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)

Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

• Speaking with franchisee owners to carry out satisfaction surveys
• Asking the right questions to dig deeper and uncover insights
• Recording responses in spreadsheets and spotting key themes
• Delivering first-class professionalism and customer service at all times

• A confident communicator with a great telephone manner
• Strong questioning skills to get the best out of conversations
• Comfortable using Excel (or similar) to track and analyse responses
• Previous customer service or survey experience is a bonus

This role could genuinely change your Mondays.

You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.

And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.

Sound familiar? Keep reading.

You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.

That means:

• Talking to customers, getting to know what they need, and guiding them through the whole journey

• Booking coaches, accommodation, excursions and experiences that fit their plans

• Helping teachers and trip leaders feel fully supported and confident

• Managing multiple trips at once - keeping timelines tight and details accurate

• Solving any hiccups with patience and professionalism, and always with a smile (even over email)

You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills , not your tech skills, that will make the difference here.

This isn't your average office job - and the team isn't your average bunch either.

• Hybrid working - up to 3 days a week from home (after probation)

• Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life

• Pay progression - starting at 25,350 , rising to nearly 29k + commission after 3 years based on performance

• Bonuses - for successfully delivered tours (after qualifying period)

• Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)

• Extra birthday day off

• Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself

• Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed

You don't need to come from travel - but if you've worked in customer service , hospitality, education or retail, you could be a brilliant fit.

You'll need to be:

• A great communicator (phone, email and in person)

• Detail-focused and comfortable managing lots of moving parts

• Positive and calm under pressure

• Confident juggling priorities without dropping the ball

• Naturally helpful and happy to go the extra mile

You don't need the perfect CV - just send me what you've got

On behalf of my client, I look forward to hearing from you.

INDEP