43,907 Asos jobs in the United Kingdom

Customer Service - Broadband Advisor

£28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Position Overview
We're seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.

Key Responsibilities

• Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
• Process orders, payments, and returns accurately
• Resolve complaints by identifying issues and providing clear, effective solutions
• Collaborate with internal teams to escalate technical or policy-related concerns
• Maintain accurate records of customer interactions and outcomes
• Aim for high first-contact resolution and consistent customer satisfaction

Essential Skills & Attributes

• Excellent written and verbal communication
• Strong empathy, active listening, and patience
• Problem‑solving mindset and ability to stay calm under pressure
• Proficiency with CRM systems and Microsoft Office / Google Workspace
• Ability to multitask and manage time effectively
• Prior customer service or retail experience favored

Work Environment

• Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
• A supportive, team-oriented culture focused on continuous improvement and quality service
• Opportunities for growth into supervisory or specialist roles with performance recognition

Customer Service Manager / London / £55,000 / Hybrid Working

Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.

“We are looking for an experienced individual to lead in delivering exceptional experiences that enhance the organisation’s members satisfaction, loyalty and retention, while streamlining operations in the delivery of our 3-year strategy”

Role and Responsibilities:

• Provide leadership and mentorship to the support and retention team, fostering a culture of excellence, accountability and continuous learning.
• Coach and mentor team members through one-to-ones, quality assurance, and tailored development plans to support professional growth.
• Build a cohesive team dynamic by encouraging open communication, cross-functional collaboration, and shared accountability.
• Demonstrate a hands-on, member-first approach to leadership by actively engaging in member interactions, handling escalations, and modelling the behaviours and attitudes expected of the team.
• Set and monitor individual and team performance metrics aligned with organisational objectives.

Essential Skills:

• Experience in leading, coaching and mentoring diverse teams.
• Proven experience in developing and executing customer service strategies that align with business objectives.
• Proficiency in using customer service tools and technologies, such as CRM systems.
• A minimum of 5 years’ experience in customer service or support roles, with a minimum of 3 years in a managerial or leadership position.
• Proven track record in managing customer service teams, improving service delivery, and achieving KPIs.

Package:

• Basic Salary up to £5,000 + bonus
• Hybrid working (3 days in the office)
• Excellent Pension up to Personal contribution of 5%, company contribution of 12%
• Healthcare, dental, cycle to work scheme and many more!

Customer Service Manager / London / 5,000 / Hybrid Working

Customer Service Manager / London / £55,000 / Hybrid Working

Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.

“We are looking for an experienced individual to lead in delivering exceptional experiences that enhance the organisation’s members satisfaction, loyalty and retention, while streamlining operations in the delivery of our 3-year strategy”

Role and Responsibilities:

• Provide leadership and mentorship to the support and retention team, fostering a culture of excellence, accountability and continuous learning.
• Coach and mentor team members through one-to-ones, quality assurance, and tailored development plans to support professional growth.
• Build a cohesive team dynamic by encouraging open communication, cross-functional collaboration, and shared accountability.
• Demonstrate a hands-on, member-first approach to leadership by actively engaging in member interactions, handling escalations, and modelling the behaviours and attitudes expected of the team.
• Set and monitor individual and team performance metrics aligned with organisational objectives.

Essential Skills:

• Experience in leading, coaching and mentoring diverse teams.
• Proven experience in developing and executing customer service strategies that align with business objectives.
• Proficiency in using customer service tools and technologies, such as CRM systems.
• A minimum of 5 years’ experience in customer service or support roles, with a minimum of 3 years in a managerial or leadership position.
• Proven track record in managing customer service teams, improving service delivery, and achieving KPIs.

Package:

• Basic Salary up to £5,000 + bonus
• Hybrid working (3 days in the office)
• Excellent Pension up to Personal contribution of 5%, company contribution of 12%
• Healthcare, dental, cycle to work scheme and many more!

Customer Service Manager / London / 5,000 / Hybrid Working

Role: Customer Service Agent

Location: Aberford, LS25

On-Site: 3 days in the office

As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT:

The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system, and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries and advising the appropriate action, you will excel at customer service interacting at various hierarchical levels (from van driver to company directors)

WHAT WILL I BE DOING:

• Working as part of a Helpdesk team with the common goal of ensuring our customers are sufficiently supported
• Carrying out remote triage and technical fixes to address issues
• A continuous improvement mindset - working with Technical Support & R&D teams to reduce in-life failures
• Liaising with customers and providing regular updates and feedback on reported issues
• Working directly under the supervision of the Customer Support Team Leader
• Documenting all procedures and methodologies
• Managing and tracking outstanding tasks to be triaged
• Timely updating of the in-house systems
• Identify and escalate situations requiring urgent attention
• Ability to work outside of normal hours if required
• Other duties as deemed necessary by the business

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

• A Minimum of 2 years’ experience of working in a Customer Service environment with fluency in English, French and/or another language (beneficial)
• A strong collaborator with great communication skills and an outstanding telephone manner.
• Experience of dealing with diverse and complex customer requirements.
• Experience of dealing with customers both over the phone and email
• Experience of working in busy, dynamic customer focused environment
• A logical thinker with attention to detail.
• Highly results orientated, with the ability to understand technical issues, manage customer expectations and diffuse difficult situations.
• The ability to prioritise and multitask while maintaining a positive outlook.

Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?

About the job

As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues. Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Office based role in Runcorn

Tasks

Essential Functions

• Assist customer service sites and offices and liaise with all business functions
• Ensuring that customer requirements and needs are met within company response times
• Day-to-day operation of Customer Experience Department
• Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
• Processing fault finding and the creation of Service Reports
• Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
• Properly handle and report customer complaints by following escalating procedures.
• Completing departmental administration and order management as required
• Assisting Customers with general product portfolio queries

Requirements

Required/Preferred Education and Experience

• Experience in working in a customer service environment
• Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
• Languages – fluency in written and spoken English essential
• Excellent communicator, able to operate at all levels within both own and customer’s organisation

In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.

For more information, please do send your cv to

Package: £25k - £30k + benefits

About Us: Hargreaves Waste Management Services, part of the HELM Division within Hargreaves Environmental Services, delivers tailored waste management solutions across the UK. We work with a diverse range of clients to provide efficient, compliant, and sustainable waste handling and disposal services. Our focus is on operational excellence, customer satisfaction, and continuous improvement.

The Opportunity: We are seeking a proactive and detail-driven Customer Service Executive to support our waste management operations. This role is pivotal in ensuring seamless coordination between customers and supply chain partners, managing orders, and providing administrative support. You’ll help drive service efficiency, enhance customer experience, and contribute to the growth of our business.

Key Responsibilities:

• Coordinate customer orders and ensure accurate, timely processing.
• Act as a key point of contact for both customers and suppliers.
• Support the Service Delivery Manager in daily operational tasks.
• Maintain and update service delivery records and documentation.
• Monitor supply chain performance and resolve service-related issues.
• Assist in identifying and implementing process improvements.
• Ensure compliance with internal procedures and customer requirements.
• Provide general administrative support across the Waste Management Services team.
• Contribute to initiatives aimed at increasing customer attraction and retention.

What We’re Looking For:

• Experience in customer service or telesales.
• Experience in a logistics, waste management, or service delivery environment (desirable).
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office and administrative systems.
• A proactive, solutions-focused mindset.
• Knowledge of waste management operations or environmental services (desirable).

Customer & Retailer Care Engineer

Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK.

What You’ll Be Doing:

• Provide second-line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues.
• Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText.
• Contribute to the development and testing of new features, supporting smooth deployment into production.
• Monitor KPIs, analyse trends, and take proactive steps to improve system performance.
• Ensure compliance with data protection, privacy regulations, and security standards.
• Collaborate with product owners to influence roadmaps and future developments.
• Support service delivery by managing incidents and problems to minimise business impact.

Main Skills Needed:

• Experience in AWS and Azure environments.
• Strong knowledge of telephony and call centre technologies, ideally Amazon Connect.
• Hands-on experience with ServiceNow CSM and OpenText.
• DBA-level SQL skills across SQLServer, Postgres and MySQL.
• Familiarity with GDPR and data protection in relation to personal data.
• ITIL v3 background in incident and problem management.
• Technical grounding in software development and web technologies.
• Excellent problem-solving, communication and stakeholder management skills.

What’s in It for You:

• Work on a high-profile transformation project with a meaningful social impact.
• Be part of a business that values inclusivity, collaboration and innovation.
• Opportunities for ongoing learning, growth, and exposure to cutting-edge technologies.
• A supportive culture that recognises integrity, initiative and teamwork.

Think it could be a fit? We’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.