45,402 Customer Engagement jobs in the United Kingdom
Customer Engagement Executive
Posted 8 days ago
Job Viewed
Job Description
Please Note Office Job Title Will Be: Customer Engagement Executive
Location: Shoreham-by-sea (BN43 6PA)
Salary - £25,000 + Commission OTE £5k- 5k
Ready to shape the future of business technology while earning industry-leading commissions?
Key Benefits:
- Uncapped Commission: Industry-leading structure with high % share of GP.
- Career Growth: Clear progression paths and learning opportunities.
- Inclusive Culture: Regular socials and a welcoming, collaborative environment.
- Incentives: Annual Sales Trip I Lucrative bonuses and exclusive discount platforms.
- Flexible Working: Hybrid options to fit your lifestyle.
- Own Your Relationships: 360 Sales retaining and up/cross selling to all your accounts/customers. Own and build long lasting relationships,
- Multi Product Selling: Sell and Earn across the entire Focus Group technology stack.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
As a Customer Engagement Executive, you'll drive our growth by ensuring customers are kept up to date with Focus Group’s product portfolio and upselling / cross selling new features and additional services, tailored to each client.
Principal Responsibilities/Duties
- Maintain and adapt product knowledge
- Outbound telesales sales and account management
- Cross sell different products to the existing customer base
- Understand the sales process from start to finish
- Create opportunities through lead generation for surrounding teams covering all product offerings
- Look for referrals from current customers, to build own client base
- Ensure pipeline and forecasting is accurate at all times throughout the month
- Meet daily productivity and sales based KPI’s
Essential Skills
- Target driven
- Motivated and Ambitious
- Persistent and Resilient
- Good interpersonal skills
Our Values
- Respect - Treat colleagues and customers with respect
- Integrity - Uphold the highest standards of honesty and fairness
- Teamwork - Engage and collaborate with colleagues and partners
- Ambition - Determination to be the best that we can be
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
Customer Engagement Performance Coach
Posted 2 days ago
Job Viewed
Job Description
Key Later Life Finance is proud to be part of the Key Group family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties.
Performance Coach
The beginning of the Equity Release journey starts in our Customer Engagement team where customers have the opportunity to discuss products available to them, and book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.
We are looking for an aspiring and motivational Performance Coach to join the team, to coach, inspire and engage a high-performing call centre team that delivers exceptional customer service, drives operational efficiency, and supports the organisation's strategic goals. The Performance Coach is responsible for ensuring service levels are met, staff are engaged and developed, and continuous improvement is embedded in all aspects of the operation.
What's in it for you?
25 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well-being day | Great pension! 5% Employee, 8% Employer | AXA Exec (Self) | Life Assurance - x4 salary | Rewarding Staff Referral Scheme | Long Service Award | Enhanced Maternity & Paternity Pay
Key Responsibilities
People development
- Coach, lead, and develop agents to achieve individual and team performance targets.
- Foster a culture of accountability, collaboration, and continuous learning.
- Operational Excellence
- Monitor and manage call centre KPIs including service levels, call handling times, customer satisfaction, and first contact resolution.
- Identify and implement process improvements to enhance efficiency and customer experience.
Customer Focus
- Champion a customer-first culture, ensuring all interactions are handled with empathy, professionalism, and efficiency.
- Analyse customer feedback and complaints to identify trends and drive service improvements.
- Collaborate with other departments to resolve complex customer issues and improve end-to-end journeys.
Insight
- Produce and present regular performance reports for Head of Operations.
- Use customer feedback to identify trends, forecast demand, and inform strategic decisions.
Compliance & Quality
- Ensure adherence to regulatory requirements, internal policies, and quality standards.
- Maintain up-to-date knowledge of industry best practices and compliance obligations.
Key Skills & Experience we look for
- Proven experience with coaching experience in a call centre or customer service operation.
- Strong people development skills.
- Excellent analytical and problem-solving abilities.
- Proficient in using contact centre systems, CRM platforms, and reporting tools.
- Exceptional communication and stakeholder management skills.
- Ability to work under pressure and adapt to changing priorities.
Success Measures
- Achievement of service level and customer satisfaction targets.
- Achievement of KPIs, as well as improving numbers.
- High employee engagement and low attrition.
- Delivery of actionable insights and continuous improvement initiatives.
- Strong cross-functional collaboration and stakeholder feedback.
Customer Engagement Performance Coach
Posted 2 days ago
Job Viewed
Job Description
Key Later Life Finance is proud to be part of the Key Group family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties.
Performance Coach
The beginning of the Equity Release journey starts in our Customer Engagement team where customers have the opportunity to discuss products available to them, and book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.
We are looking for an aspiring and motivational Performance Coach to join the team, to coach, inspire and engage a high-performing call centre team that delivers exceptional customer service, drives operational efficiency, and supports the organisation's strategic goals. The Performance Coach is responsible for ensuring service levels are met, staff are engaged and developed, and continuous improvement is embedded in all aspects of the operation.
What's in it for you?
25 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well-being day | Great pension! 5% Employee, 8% Employer | AXA Exec (Self) | Life Assurance - x4 salary | Rewarding Staff Referral Scheme | Long Service Award | Enhanced Maternity & Paternity Pay
Key Responsibilities
People development
- Coach, lead, and develop agents to achieve individual and team performance targets.
- Foster a culture of accountability, collaboration, and continuous learning.
- Operational Excellence
- Monitor and manage call centre KPIs including service levels, call handling times, customer satisfaction, and first contact resolution.
- Identify and implement process improvements to enhance efficiency and customer experience.
Customer Focus
- Champion a customer-first culture, ensuring all interactions are handled with empathy, professionalism, and efficiency.
- Analyse customer feedback and complaints to identify trends and drive service improvements.
- Collaborate with other departments to resolve complex customer issues and improve end-to-end journeys.
Insight
- Produce and present regular performance reports for Head of Operations.
- Use customer feedback to identify trends, forecast demand, and inform strategic decisions.
Compliance & Quality
- Ensure adherence to regulatory requirements, internal policies, and quality standards.
- Maintain up-to-date knowledge of industry best practices and compliance obligations.
Key Skills & Experience we look for
- Proven experience with coaching experience in a call centre or customer service operation.
- Strong people development skills.
- Excellent analytical and problem-solving abilities.
- Proficient in using contact centre systems, CRM platforms, and reporting tools.
- Exceptional communication and stakeholder management skills.
- Ability to work under pressure and adapt to changing priorities.
Success Measures
- Achievement of service level and customer satisfaction targets.
- Achievement of KPIs, as well as improving numbers.
- High employee engagement and low attrition.
- Delivery of actionable insights and continuous improvement initiatives.
- Strong cross-functional collaboration and stakeholder feedback.
Senior Customer Engagement Coordinator
Posted 11 days ago
Job Viewed
Job Description
+ Location: Reading
+ 1 year Fixed Term Contract
**About the job**
Customer Care, Engagement and Fulfilment team is an exciting group of skill individuals that improve business performance by creating competitive advantages to achieve great results for customers and Sanofi.
Within the Manufacturing and Supply division we coordinate the execution of all processes that leads to ensuring availability of products at the point of sales & customer satisfaction at the optimum cost; by having the most efficient processes end to end (Dem& to Cash) & provides clear & timely information for all relevant stakeholders. We focus on innovative, value add and data-based ideas and solutions, to create a true community of excellence.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
**Main responsibilities:**
**Job Purpose**
+ Supports for Supply Chain Customer Engagement of customers in close collaboration with colleagues
+ Works in close collaboration & complementary to Trade and the Senior Customer Engagement Coordinators
+ Execute for segmentation actions in conjunction with Trade
+ Partake in SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating internal & external stakeholders
+ Is a key enabler of building relationship for customers concerning the Order-to-serve processes
+ Proactively engages customers to deliver effective communication & continuous improvements
+ Liaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customers
+ Creates positive customer experience, providing added-value at every customer interaction
**About you**
**Skills/Expertise/Experience:**
+ Bachelor's degree from an accredited college or university
+ 1-2 Years of experience in wide range of Customer Fulfilment (incl. Customer Facing/Engagement) activities, ideally in Biopharma industry is a plus
+ English language fluency on top of local language requirements
**Preferred Skills/Expertise/Experience:**
+ Knowledge of upstream Biopharma processes a plus
+ Strong understanding of downstream Biopharma processes and local trade environment
+ Understanding of or interest in Customer Experience principles
+ Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements
+ Experience in IT systems (SAP, CCM, MS Office)
+ Analytical skills
+ Experience in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus
+ Willingness to drive change as well as good internal marketing and communication skills
+ Negotiation and communication skills
**Why choose us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave
+ Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS
**Pursue** **_Progress_** **.** **Discover** **_Extraordinary_** **.**
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.
We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.
If you have a disability and require adjustments for the interview process, please email us at We are dedicated to ensuring an inclusive and supportive experience for all applicants.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
#LI-EUR
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Customer Engagement Performance Coach
Posted today
Job Viewed
Job Description
Key Later Life Finance is proud to be part of the Key Group family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties.
Performance Coach
The beginning of the Equity Release journey starts in our Customer Engagement team where customers have .
WHJS1_UKTJ
Head of Customer Engagement
Posted 6 days ago
Job Viewed
Job Description
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
Reporting to the Director of Growth & Marketing Operations this role is critical in ensuring we create comms experiences that foster customer loyalty and increase product awareness and adoption. As Head of Customer Engagement you will set out the strategy for customer engagement through our Marketing and Product lifecycle communications, and guide your team in delivering it.
The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.
What you’ll be doing:
Strategy
- Creating a customer engagement strategy aligned with our business growth objectives.
- Map out a lifecycle communication programme for all products.
- Ensuring comms are appropriately targeted and personalised to deliver the best customer experience.
- Proactively identify new opportunities to improve the customer engagement programme.
- Identify the needs of customers and how this can be used to drive product adoption.
Technology, data and insights
- Test, measure and report on the effectiveness of communications.
- Ensure the right tooling and technology is in place.
- Carry out research, user testing, and analyse internal data to discover audience insights that will shape the strategy.
- Conduct competitor analysis to provide context to performance and influence the strategy.
Leadership and team management
- Create an environment which encourages teamwork and continuous improvement, setting the standard for high output, efficiency, accountability while advocating and living the Starling values.
- Ensure team performance and development through setting and communicating objectives and giving regular feedback and support.
Ways of working
- Be comfortable with working at pace and in an agile environment, to adapt to business priorities and the rate of product developments.
- Manage team process workflows and look for opportunities to improve ways of working.
- Aligning with the wider Marketing leaders to set out priorities.
- You’ll be part of a wider team and work closely with brand, product marketing, channel owners, web engineering and studio.
- Build a strong network across the bank and work closely with teams such as; product, banking, data, compliance, legal, operations and customer service.
Requirements
- Experience operating at a senior level for customer engagement, including setting strategy.
- Previous experience within financial services or a regulated environment
- Experience managing a team, including goal setting and performance management
- Strong communication and active listening skills
- Can balance strategic vision with tactical delivery
- Enjoy working in a fast-paced environment
- Willing to be hands-on
- Strong analytical skills
- Experience with customer engagement platforms and technology
Part-Time Customer Engagement & Support Representative
Posted 6 days ago
Job Viewed
Job Description
Quest Employment are looking for an experienced Customer service person to join our clients telecoms/ broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As theycontinue to grow, they arelooking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service and enjoy engaging.
WHJS1_UKTJ
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Dynamics 365 for Customer Engagement Solution Architect
Posted today
Job Viewed
Job Description
This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solution.
Responsibilities
— The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
— Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.
Requirements:
Qualifications and Skills
— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
— Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
— Broad understanding of software development lifecycle, development management,
release management, data migrations, cut-over planning and early live support.
— Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services
— Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
— Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
Experience and Background
— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Lead Design Consulting role
— Experience of large scale CRM implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff
European Client Relations
Posted 11 days ago
Job Viewed
Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London. Working in a fast paced environment you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Qualifications**
+ Fluency in English, any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**Company Description**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
Policy Statement Link:**
European Client Relations - French Speaking
Posted 11 days ago
Job Viewed
Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**