45,565 Customer Engagement jobs in the United Kingdom

Customer Engagement Coordinator

Wolverhampton

£28,000 - £30,000

Our client is seeking a highly organised and proactive coordinator to support their Customer Engagement Managers. The ideal candidates will play a crucial role in enhancing customer satisfaction and engagement by providing administrative and operational support. This position requires excellent communication skills, attention to detail, and the ability to multitask.

Customer Engagement Coordinator Key Responsibilities:

• Assist the Customer Engagement Managers in daily operations and administrative tasks
li>Coordinate and schedule customer services consultants and developers and monitor small projects to completion
• Coordinate customer training sessions and workshops
• Prepare and manage reports and presentations
• Maintain and update customer records and databases
• Support the customer engagement team strategies
• Document and update processes and procedures
• Collaborate with various departments to ensure seamless customer service
• Perform other duties as assigned by the Customer Engagement Managers

Customer Engagement Coordinator Key Skills and Experience:

• Previous experience with either resource planning/project planning/scheduling / IT Software as a Service or customer service/sales support.
• Strong IT skills including Teams. Excel and MS Project
• Proactive and flexible in your approach
• Highly organised including efficient time management and prioritisation with the ability to work under pressure.
• Exceptional customer service, communication and interpersonal skills, both written and verbal.

37.5 Hours per week, Hybrid after 6 months probation (initially 4 days per week office based reducing to 3) 25 to 27 days annual leave plus BH, plus other benefits.

If this role is of interest, please contact James Aust for more information.

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Customer Engagement Executive

Office based - Stansted 09:00-17:00, Flexible with start & finish.

Circa 30,000 PLUS Quarterly Bonus!

This is a fantastic opportunity to work with an incredible growth focused and hugely successful business who we are very proud to partner with, as they expand their sales team. One definitely not to be missed!

If you are customer focused, natural sales mindset, wants to go above & beyond, bring new ideas to the table, this is the job for you. keep reading.

Benefits.

• 21 days plus bank holiday ( increase with long service)
• Employee recognition rewards.
• Amazing company events!
• Free parking.
• Closed at Christmas.
• Quarterly Bonus.
• Progression opportunities.

About the Role

Are you ready to transform customer relationships into success stories? As our Customer Engagement Executive, you'll play a pivotal role in turning lower-spending clients into loyal partners, driving their growth and elevating their experience with us.

This isn't just another support position; it's an exciting opportunity to blend relationship building, commercial strategy, and internal collaboration. You'll ensure our customers feel valued, supported, and empowered to grow alongside us.

From proactive check-ins to seamless contract renewals, you'll be instrumental in delivering a friction less customer experience that fosters trust and long-term success.

What You'll Do

• Nurture a portfolio of clients, unlocking their growth potential.
• Act as a trusted advisor, showcasing how our solutions deliver real business outcomes.
• Identify cross-sell and up sell opportunities, collaborating with the sales team for tailored proposals.
• Monitor upcoming renewals and lead proactive engagement to secure continuity.
• Collaborate with sales and finance to create compelling, value-driven renewal packages.
• Be the main point of contact for your accounts,and connecting customers to the right expert
• Represent the voice of the customer in internal discussions.
• Track key account metrics and share insights with leadership to shape strategy.
• Partner with internal teams to enhance customer satisfaction based on direct feedback.

This Role Suits Someone Who.

• Loves building relationships and watching them flourish.
• Enjoys turning service into strategic outcomes.
• Aspires to make a significant impact on customer retention and satisfaction.

Ready to take your career to the next level?

Join our client's team as a Customer Engagement Executive and help redefine customer partnerships in a market-leading, award-winning company. If you're enthusiastic about solving customer problems and spotting commercial opportunities, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Engagement Executive

Office based - Stansted 09:00-17:00, Flexible with start & finish.

Circa 30,000 PLUS Quarterly Bonus!

This is a fantastic opportunity to work with an incredible growth focused and hugely successful business who we are very proud to partner with, as they expand their sales team. One definitely not to be missed!

If you are customer focused, natural sales mindset, wants to go above & beyond, bring new ideas to the table, this is the job for you. keep reading.

Benefits.

• 21 days plus bank holiday ( increase with long service)
• Employee recognition rewards.
• Amazing company events!
• Free parking.
• Closed at Christmas.
• Quarterly Bonus.
• Progression opportunities.

About the Role

Are you ready to transform customer relationships into success stories? As our Customer Engagement Executive, you'll play a pivotal role in turning lower-spending clients into loyal partners, driving their growth and elevating their experience with us.

This isn't just another support position; it's an exciting opportunity to blend relationship building, commercial strategy, and internal collaboration. You'll ensure our customers feel valued, supported, and empowered to grow alongside us.

From proactive check-ins to seamless contract renewals, you'll be instrumental in delivering a friction less customer experience that fosters trust and long-term success.

What You'll Do

• Nurture a portfolio of clients, unlocking their growth potential.
• Act as a trusted advisor, showcasing how our solutions deliver real business outcomes.
• Identify cross-sell and up sell opportunities, collaborating with the sales team for tailored proposals.
• Monitor upcoming renewals and lead proactive engagement to secure continuity.
• Collaborate with sales and finance to create compelling, value-driven renewal packages.
• Be the main point of contact for your accounts,and connecting customers to the right expert
• Represent the voice of the customer in internal discussions.
• Track key account metrics and share insights with leadership to shape strategy.
• Partner with internal teams to enhance customer satisfaction based on direct feedback.

This Role Suits Someone Who.

• Loves building relationships and watching them flourish.
• Enjoys turning service into strategic outcomes.
• Aspires to make a significant impact on customer retention and satisfaction.

Ready to take your career to the next level?

Join our client's team as a Customer Engagement Executive and help redefine customer partnerships in a market-leading, award-winning company. If you're enthusiastic about solving customer problems and spotting commercial opportunities, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Engagement and Influence Officer  

Bedford and surrounding areas 

£32,240 per annum (inclusive of £000 essential car user allowance) 

Full time 37 hours per week (evening and occasional weekends will be required) 

Are you passionate about amplifying the voices of customers and making a real impact? 

What you will be doing:  

• p>Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services. 
  < li>

• Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery. 

• Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact. 

• Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act. 

• Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels. 

• Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance. 

• Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects. 

We’d love to meet someone with:  

Customer, community or resident engagement experience in a similar people focused role 

• Excellent project planning and organisational skills 

• Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change 

• Excellent interpersonal skills and ability to build rapport easily with a diverse range of people 

• Experience of facilitating workshops, focus groups and training 

• Confident in analysing data, writing reports and demonstrating outcomes and impact 

• Excellent verbal and written communication skills and record keeping 

• Confidence to work independently and manage varied workload in a fast-paced environment. 

• Knowledge of the social housing sector and importance of resident engagement 

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas. 

To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV. 

Amongst what we offer you is:  

• A competitive salary of £32,240 per annum (inclusive o 000 essential car user allowance) 

  /li>

• 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) 

• A generous contributory pension scheme 

• Enhanced family leave 

• Private health care 

• Free life assurance 

• Access to an extensive suite of wellbeing services and tools including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

• Hybrid Working 

Successful candidates will need to complete a basic DBS application. 

Closing Date 28th September 2025 

Customer Engagement and Influence Officer  

Bedford and surrounding areas 

£32,240 per annum (inclusive of £000 essential car user allowance) 

Full time 37 hours per week (evening and occasional weekends will be required) 

Are you passionate about amplifying the voices of customers and making a real impact? 

What you will be doing:  

• p>Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services. 
  < li>

• Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery. 

• Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact. 

• Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act. 

• Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels. 

• Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance. 

• Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects. 

We’d love to meet someone with:  

Customer, community or resident engagement experience in a similar people focused role 

• Excellent project planning and organisational skills 

• Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change 

• Excellent interpersonal skills and ability to build rapport easily with a diverse range of people 

• Experience of facilitating workshops, focus groups and training 

• Confident in analysing data, writing reports and demonstrating outcomes and impact 

• Excellent verbal and written communication skills and record keeping 

• Confidence to work independently and manage varied workload in a fast-paced environment. 

• Knowledge of the social housing sector and importance of resident engagement 

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas. 

To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV. 

Amongst what we offer you is:  

• A competitive salary of £32,240 per annum (inclusive o 000 essential car user allowance) 

  /li>

• 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) 

• A generous contributory pension scheme 

• Enhanced family leave 

• Private health care 

• Free life assurance 

• Access to an extensive suite of wellbeing services and tools including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

• Hybrid Working 

Successful candidates will need to complete a basic DBS application. 

Closing Date 28th September 2025 

We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.

The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.

Who we are looking for:

This role will suit someone with proven experience in the corporate travel sector who is commercially focused, a natural relationship builder, and confident working with both clients and colleagues. You'll be proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities:

* Account manage a portfolio of key corporate clients, ensuring optimisation,
satisfaction, retention, and growth.
* Build strong relationships with clients through regular reviews and proactive
engagement.
* Introduce relevant services where beneficial and ensuring smooth resolution of
issues.
* Manage client implementation and ensure tailored solutions are delivered in
collaboration with internal colleagues.
* Analyse client travel data to provide actionable recommendations.
* Stay current with industry trends, travel technology and represent the business
at external events.
* Provide active input and support to digital marketing.

Essential Requirements:

* Proven corporate travel sector experience.
* Strong knowledge of business travel, corporate client needs and TMC service
delivery.
* Excellent communication, negotiation, and presentation skills.
* Commercially focused with excellent relationship-building skills.
* Ability to work in a fast-paced environment and manage competing priorities.
* Experience in travel data analysis and reporting tools.
* Proficient in Microsoft Office Suite and CRM systems.
* SLA and RFP experience.
* GDS knowledge (Amadeus preferable)
* Experienced with emerging travel technology and automation tools would be
advantageous

Benefits:

* Up to 55,000 DOE
* Travel discounts and perks
* Training and professional development opportunities
* Pension scheme
* Flexible working arrangements

We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.

The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.

Who we are looking for:

This role will suit someone with proven experience in the corporate travel sector who is commercially focused, a natural relationship builder, and confident working with both clients and colleagues. You'll be proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities:

* Account manage a portfolio of key corporate clients, ensuring optimisation,
satisfaction, retention, and growth.
* Build strong relationships with clients through regular reviews and proactive
engagement.
* Introduce relevant services where beneficial and ensuring smooth resolution of
issues.
* Manage client implementation and ensure tailored solutions are delivered in
collaboration with internal colleagues.
* Analyse client travel data to provide actionable recommendations.
* Stay current with industry trends, travel technology and represent the business
at external events.
* Provide active input and support to digital marketing.

Essential Requirements:

* Proven corporate travel sector experience.
* Strong knowledge of business travel, corporate client needs and TMC service
delivery.
* Excellent communication, negotiation, and presentation skills.
* Commercially focused with excellent relationship-building skills.
* Ability to work in a fast-paced environment and manage competing priorities.
* Experience in travel data analysis and reporting tools.
* Proficient in Microsoft Office Suite and CRM systems.
* SLA and RFP experience.
* GDS knowledge (Amadeus preferable)
* Experienced with emerging travel technology and automation tools would be
advantageous

Benefits:

* Up to 55,000 DOE
* Travel discounts and perks
* Training and professional development opportunities
* Pension scheme
* Flexible working arrangements

We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.

The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.

Who we are looking for:

This role will suit someone wit.

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