45,169 Customer Engagement jobs in the United Kingdom

AMR317

Customer Engagement Manager (SaaS Technology)

25,000- 50,000

Hybrid Brief (office 2-3 days)

Bristol/Home

Not many of these roles about in my opinion, A genuine chance to join a leading SaaS technology provider in a competitive vertical, these guys stand out because they listen and engage with customers and become trusted, mainly because they always deliver what the customer wants. As part of this ongoing drive for complete customer engagement and satisfaction, they are now looking to recruit a Customer Engagement Manager, someone both keen and driven to get involved in a dynamic sales process where they can become a key member of the commercial team. This will suit someone that likes to make an impact through effort and skill in a commercial environment.

Responsibilities include:

All aspects of Customer engagement including

1) Event management, co-ordination and reporting.

2) Managing tenders

3) Webinars

4) updating sales procedures and processes

5) increase Revenue by acquiring new customers

6) Increase revenue up-selling to existing Accounts

7) Maintain Customer satisfaction through regular contact

8) Assist customers in understanding how to gain benefits from solution.

The ideal person, there isn't one. It would be helpful if you are currently:

• Experienced in customer engagement, account management or account development
• currently in a technology environment or want to be in technology in particular SaaS
• Good interpersonal skills
• strong relationship building skills,highly organised, driven and motivated to do well.

if this sounds like you, drop your CV in ASAP, tell us why your the one for the role, we will get back to you straight away.

**Senior Customer Engagement Coordinator**
+ Location: Reading
+ 1 year Fixed Term Contract
**About the job**
Customer Care, Engagement and Fulfilment team is an exciting group of skill individuals that improve business performance by creating competitive advantages to achieve great results for customers and Sanofi.
Within the Manufacturing and Supply division we coordinate the execution of all processes that leads to ensuring availability of products at the point of sales & customer satisfaction at the optimum cost; by having the most efficient processes end to end (Dem& to Cash) & provides clear & timely information for all relevant stakeholders. We focus on innovative, value add and data-based ideas and solutions, to create a true community of excellence.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
**Main responsibilities:**
**Job Purpose**
+ Supports for Supply Chain Customer Engagement of customers in close collaboration with colleagues
+ Works in close collaboration & complementary to Trade and the Senior Customer Engagement Coordinators
+ Execute for segmentation actions in conjunction with Trade
+ Partake in SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating internal & external stakeholders
+ Is a key enabler of building relationship for customers concerning the Order-to-serve processes
+ Proactively engages customers to deliver effective communication & continuous improvements
+ Liaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customers
+ Creates positive customer experience, providing added-value at every customer interaction
**About you**
**Skills/Expertise/Experience:**
+ Bachelor's degree from an accredited college or university
+ 1-2 Years of experience in wide range of Customer Fulfilment (incl. Customer Facing/Engagement) activities, ideally in Biopharma industry is a plus
+ English language fluency on top of local language requirements
**Preferred Skills/Expertise/Experience:**
+ Knowledge of upstream Biopharma processes a plus
+ Strong understanding of downstream Biopharma processes and local trade environment
+ Understanding of or interest in Customer Experience principles
+ Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements
+ Experience in IT systems (SAP, CCM, MS Office)
+ Analytical skills
+ Experience in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus
+ Willingness to drive change as well as good internal marketing and communication skills
+ Negotiation and communication skills
**Why choose us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave
+ Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS
**Pursue** **_Progress_** **.** **Discover** **_Extraordinary_** **.**
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.
We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.
If you have a disability and require adjustments for the interview process, please email us at We are dedicated to ensuring an inclusive and supportive experience for all applicants.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
#LI-EUR
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
The WW Commercialization Skills Development Team is the driving force behind empowering our Commercialization teams with the functional, and/or specialized skills needed to optimize long-term success for the BMS portfolio of products. As the Senior Manager, Customer Engagement Platforms Learning Capability Lead, you will be responsible for the planning, development, and continuous improvement of global learning solutions that support effective adoption of our Customer Engagement (CE) platforms, with a focus on Veeva Interact and other Customer Engagement systems.
**What we are looking for:**
The WW Commercialization Skills Team is currently seeking a talented learning professional who is passionate about developing high-impact learning solutions. The Senior Manager role is a home-office based position within PPK or Uxbridge locations, who has the primary responsibility to effectively consult, develop and execute best-in-class Customer Engagement Platforms skills-based learning solutions for Commercial and Medical Field and Home Office roles.
This role will help to evolve the strategic vision for learning support of Customer Engagement Platforms skills-based learning. This role will collaborate closely with internal and external stakeholders to successfully develop and maintain learning that supports Customer Engagement Platforms skills development and associated business objectives. These solutions aim to empower and support user adoption, productivity, and data-driven decision-making across Medical and Commercial teams.
**Who you will work with:**
This role is a pivotal Senior Manager position focused on advancing skills development for Customer Engagement Platforms within the Worldwide Commercialization Learning Centre of Excellence at Bristol Myers Squibb. The Senior Manager will play a crucial role in orchestrating an integrated approach to learning and development. Reporting directly to the Director of Worldwide Commercialization Skills Development, with a dotted-line reporting relationship to the Associate Director of Worldwide Commercialization Customer Engagement Platforms Skills Development, this role demands strategic collaboration and leadership.
+ **Collaboration:** Harnessing synergies across diverse teams, including the Worldwide Commercialization Skills team, Centre of Excellence, and Enterprise Learning, to cohesively enhance customer engagement skills development throughout the organization.
+ **Stakeholder Engagement:** Partnering with a wide array of stakeholders, such as IT, US and International Commercialization teams, Worldwide Medical Learning, and In-Market/BU Strategy and Operations, to ensure training initiatives align with business objectives and regional needs.
**Primary responsibilities:**
+ Partner with the Associate Director to shape and advance the strategic learning vision for Customer Engagement Platforms skills development, ensuring alignment with evolving organizational priorities and stakeholder needs.
+ Collaborate cross-functionally with global and regional teams to gather business requirements and translate them into scalable impactful learning experiences.
+ Forge and maintain strategic partnerships with internal and external stakeholders, and maintain strong relationships with SMEs, ensuring trust and strategic alignment with organizational goals.
+ Act as a key liaison with WWCE, IT system owners, Business stakeholders, and local training leads to understand deployment timelines and functionality updates.
+ Bridge CRM IT & Business Teams, attend all the appropriate forums, stay up to date and support technological transitions and evolution. Ensure seamless training integration.
+ Lead tactical development of learner-centric training programs and pathways that integrates new technologies and enhancements, supporting evolving CRM capabilities.
+ Development and sustainment of training pathways for new hires and existing users of Veeva Interact and integrated CE platforms.
+ Oversee the macro design and validation process for training materials prior to development; coordinate closely with instructional designers, SMEs, and vendors to deliver high-quality content such as simulations, eLearnings, eBooks, job aids, and video resources.
+ Lead the ongoing update and sustainment in response to system enhancements, new functionalities, and/or market feedback.
+ Use learner feedback, analytics, and business insights to refine training programs and improve learner experience.
+ Ensure the quality, accuracy and effectiveness of all training programs, through stakeholder review and SME validation.
+ Project Manage the execution of training projects, ensuring timely delivery and alignment with organizational priorities. Support new capability rollouts, such as MOC, FIC, CE^3/Sophia
+ Manage relationships with external vendors, holding them accountable for quality, timeliness, and strategic delivery of assigned learning programs.
+ Coordinate localization of training materials and manage version control across global markets and business units.
+ Oversee compliance, legal, and medical review workflows, including Promomats submissions, to ensure readiness for deployment.
+ Foster innovation in learning by integrating modern modalities such as AI-driven learning, simulations, scenario-based experiences, and adaptive learning technologies. Benchmark against industry standards to ensure modern learning design
(Disclaimer: The responsibilities listed above are only a summary and other responsibilities will be requirements as assigned)
**Qualifications:**
+ Bachelor's degree or equivalent, required.
+ Project Management certification, preferred.
+ Minimum of 5 years' experience in Learning & Development, Digital Enablement, or CRM Systems Training in the pharma/life sciences domain, preferred.
+ Strong Instructional Design understanding.
+ Proven ability to translate complex systems and business processes into digestible training content.
+ Proficient in Microsoft Office Power Point, Excel and Word and other applications, with strong knowledge of Articulate 360, Adobe Captivate and LMS platforms (e.g., SuccessFactors).
+ Knowledge of Sana, Storyline, or AI-enhanced training platforms, preferred.
+ Experience operating in a complex global cross-matrix environment and effectively connecting and collaborating with key matrix team members and change management requirements.
+ Familiarity with compliance and approval workflows in pharma (e.g., Promomats).
+ Demonstrated effective communication and presentation skills.
+ Intermediate to expert training experience required: including knowledge of conducting training needs analysis, adult learning principles, learning design, development, execution and evaluation.
+ Demonstrated strategic, forward-thinking, agile, enterprise mindset.
+ Proven performance with a track record of meeting or exceeding goals.
+ Demonstrated ability to manage multiple projects and vendors effectively and simultaneously.
+ Demonstrated track record of developing self & others to drive and enhance performance.
+ Demonstrated problem-solving and solutions-oriented.
+ Ability to travel for multiple meeting engagements.
**Primary Location:** NA-US-NJ-Princeton Pike or Uxbridge, United Kingdom
**Job Function:** Commercial
**Organization:** WW Commercialization Learning, Centre of Excellence
The starting compensation for this job is a range from $148k-$175k, plus incentive cash and stock opportunities (based on eligibility).
The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.
Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
**Uniquely Interesting Work, Life-changing Careers**
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
**On-site Protocol**
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ ( eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
**Company:** Bristol-Myers Squibb
**Req Number:** R1593417
**Updated:** 2025-07-18 02:18:50.994 UTC
**Location:** Uxbridge-GB
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
**E-Commerce Customer Engagement Lead** **(** **North America)**
Hospitality Solutions is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel?
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power hotel reservation network and scores of other solutions.
Simply put, we connect people with moments that matter.
**About the team:**
Hospitality Solutions combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology fuels everything we do.
**What** **you'll be** **doing?**
We are seeking a highly analytical and results-driven E-Commerce Customer Engagement Lead to propel Hospitality Solutions' state-of-the-art SynXis Retailing solution. In this role, you will partner with our hospitality clients to elevate their commercial strategies and drive revenue growth through advanced retail and e-commerce techniques.
Key Responsibilities:
+ **Lead Regional Engagements:** ?Oversee regional e-commerce initiatives to drive consistent revenue growth on the SynXis Retailing platform.
+ **SKU Management Strategy:** ?Develop a data-driven SKU management strategy, identifyingoptimal SKUs for retail customers based on insights and analytics.
+ **SKU Development:** ?Collaborate with regional retail clients to design complex SKU variations that enhance the performance of their virtual storefronts.
+ **Content Optimization:** ?Ensure the creation of top-notch SKU content that highlights hotel brands' unique value propositions, including engaging imagery, compelling feature titles, and detailed descriptions.
+ **Performance Audits:** ?Conduct audits of existing SKUs and recommend enhancements, including seasonal offerings.
+ **Data Analysis and Reporting:** ?Analyze SKU performance month-over-month using e-commerce KPIs, delivering comprehensive reports to stakeholders.
**Qualifications and Education Requirements:**
+ Bachelor's degree in Marketing, Communications, or a related field.
+ 3+ years of experience in e-commerce, digital marketing, or revenue management-preferably within the hotel or travel or retail sectors, including agency or consulting exposure in US region, EMEA Applicants are welcome.
+ Good command of digital marketing strategies, web analytics, data visualization, and e-commerce platforms.
+ Exceptional qualitative skills, with the ability to convey data-driven insights effectively to clients.
+ Proven project management expertise, with the ability to engage and coordinate with both internal and external stakeholders.
+ Familiarity with hotel retail analytics, brand management, shopper marketing or brand agency work is a plus.
**Personal Attributes:**
+ Excellent written and verbal communication skills in English.
+ High levels of integrity and professionalism.
+ Strong qualitative and problem-solving abilities.
+ Meticulous attention to detail and commitment to follow-through.
+ Ownership mindset focused on achieving business outcomes.
**Why** **Hospitality Solutions** **?**
At Hospitality Solutions, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel and retailing.
**Outstanding Benefits**
+ Very competitive compensation
+ Generous Paid Time Off (25 PTO days)
+ 4 days (one day/quarter) Volunteer Time Off (VTO)
+ 5 days off annually for Year-End Break
+ We offer a comprehensive medical, dental and Wellness Program
+ 12 weeks paid parental leave
+ An infrastructure that allows flexible working arrangements
+ Formal and informal reward, recognition and acknowledgement programs
+ Lots of fun and engaging employee development events
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW
Stay connected with Sabre Careers

An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London. Working in a challenging and dynamic environment you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Qualifications**
+ Fluency in English, any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**Company Description**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

**Group Details**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London. Working in a fast paced environment you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Qualifications**
+ Fluency in English, any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**Company Description**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
Policy Statement Link:**

Are you ready to join a dynamic Client Relationship Team where your attention to detail and organisational skills will make a real difference?

Mattioli Woods is looking for a motivated Client Relations Administrator to help ensure smooth, accurate , and timely processing of client transactions and support our advisers and clients with excellence.

What Were Looking For:

? Experience:

• Minimum 1 years exp.

WHJS1_UKTJ

**Group Details:**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**