45,484 Customer Engagement jobs in the United Kingdom

Customer Engagement Officer
Location: Hybrid and Didsbury, Manchester
Salary: 30,036 up to 32,966
Full time /35 hours per week / Permanent
Agile working with 3 Days per week in the Office
(Fully office-based throughout the training period)

About Us

Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.

Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations.

The Role

We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide.

You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully.

Candidates

We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential.

You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact.

This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days.

Closing Date: 15 September 2025
Interview Date: 30 September 2025

For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail .

Strictly no agencies.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Customer Engagement Officer
Location: Hybrid and Didsbury, Manchester
Salary: 30,036 up to 32,966
Full time /35 hours per week / Permanent
Agile working with 3 Days per week in the Office
(Fully office-based throughout the training period)

About Us

Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.

Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations.

The Role

We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide.

You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully.

Candidates

We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential.

You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact.

This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days.

Closing Date: 15 September 2025
Interview Date: 30 September 2025

For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail .

Strictly no agencies.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Are you a customer service superstar with a flair for sales?

We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure.
What you'll do:

• Provide world-class customer service through inbound calls
• Achieve sales targets while creating memorable customer experiences
• Expand your skills by working across different channels (Twitter, Webchat)
• Interact with customers face-to-face in English and French terminal buildings
• Benefit from comprehensive training and ongoing support

What you'll need:

• A passion for customer service and sales
• Excellent communication and interpersonal skills
• A positive, can-do attitude
• Strong computer and data entry skills
• Ability to work efficiently and follow procedures
• Proven sales experience
• Strong problem-solving abilities

What we offer:

• Competitive salary starting at 26, per hour) with enhanced weekend rates working towards 2 other pay levels.
• Comprehensive training and development opportunities
• Free on-site parking and discounted travel
• Discounts at various retail outlets

Ready to embark on an exciting new challenge?
Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel.

Apply now!

Manpower is acting as a Recruitment Business for this role.

Sales Administration

and Customer Engagement

Maternity cover

We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation.

An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant.

• £30,000 - £35,000 Basic Salary
• 25 Days Annual Leave + Bank Holidays
• Initial 9 Month Contract
• East London Headquarters
• Hybrid Working Model
• start date ASAP

The Company

Leadership Matters is an award-winning online training platform which drives leadership development in schools. Our suite of diagnostic tools and resources have been designed to help improve the educational outcomes of all children by empowering leaders in education.

With over 22,000 school leaders currently using Leadership Matters our ambition is that all leaders in all schools have access to this revolutionary platform

Leadership Matters strives for a more inclusive work environment which attracts a diverse group of applicants and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.

The Role

We are seeking an adept Sale Administrative Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities.

If you are a motivated sales administrative professional with a meticulous approach to tasks and a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts.

Key Responsibilities

• Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support.
• Manage and organise administrative tasks efficiently, including data entry, document management, and maintaining accurate records.
• Proactively engage with members via various communication channels, resolving queries, and ensuring a high level of member satisfaction.
• Contribute to upselling efforts by maintaining accurate member information, identifying renewal opportunities, and providing relevant insights.
• Assist in coordinating marketing activities, including event planning, promotions, and digital campaigns.

Skills, Knowledge & Experience

• Proven experience in sales administrative roles, preferably within the Education, EdTech, or online training sectors within the UK.
• Familiarity with online training platforms.
• Strong skills in using digital tools, CRM systems, and Microsoft Office Suite.
• Exceptional attention to detail and the ability to maintain accurate records and reports.
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.

Personal Characteristics

• A genuine enthusiasm for delivering an outstanding member experience, ensuring their needs are met promptly and effectively
• Excellent interpersonal and communication skills
• A passionate commitment to the provision of a high-quality learning experience
• High degree of initiative, accuracy, efficiency, and rigorous attention to detail
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.
• Able to work under pressure and meeting competing deadlines
• Solution focused and objective in approach

This is an opportunity to grow alongside one of the most innovative and exciting companies in this space.

You will have an unparalleled opportunity to contribute to the overall direction of a company that is set to define future professional standards in the education sector.

If you would like to apply to be part of the Leadership Matters team, please send your CV with a cover letter to

Sales Administration

and Customer Engagement

Maternity cover

We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation.

An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant.

• £30,000 - £35,000 Basic Salary
• 25 Days Annual Leave + Bank Holidays
• Initial 9 Month Contract
• East London Headquarters
• Hybrid Working Model
• start date ASAP

The Company

Leadership Matters is an award-winning online training platform which drives leadership development in schools. Our suite of diagnostic tools and resources have been designed to help improve the educational outcomes of all children by empowering leaders in education.

With over 22,000 school leaders currently using Leadership Matters our ambition is that all leaders in all schools have access to this revolutionary platform

Leadership Matters strives for a more inclusive work environment which attracts a diverse group of applicants and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.

The Role

We are seeking an adept Sale Administrative Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities.

If you are a motivated sales administrative professional with a meticulous approach to tasks and a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts.

Key Responsibilities

• Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support.
• Manage and organise administrative tasks efficiently, including data entry, document management, and maintaining accurate records.
• Proactively engage with members via various communication channels, resolving queries, and ensuring a high level of member satisfaction.
• Contribute to upselling efforts by maintaining accurate member information, identifying renewal opportunities, and providing relevant insights.
• Assist in coordinating marketing activities, including event planning, promotions, and digital campaigns.

Skills, Knowledge & Experience

• Proven experience in sales administrative roles, preferably within the Education, EdTech, or online training sectors within the UK.
• Familiarity with online training platforms.
• Strong skills in using digital tools, CRM systems, and Microsoft Office Suite.
• Exceptional attention to detail and the ability to maintain accurate records and reports.
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.

Personal Characteristics

• A genuine enthusiasm for delivering an outstanding member experience, ensuring their needs are met promptly and effectively
• Excellent interpersonal and communication skills
• A passionate commitment to the provision of a high-quality learning experience
• High degree of initiative, accuracy, efficiency, and rigorous attention to detail
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.
• Able to work under pressure and meeting competing deadlines
• Solution focused and objective in approach

This is an opportunity to grow alongside one of the most innovative and exciting companies in this space.

You will have an unparalleled opportunity to contribute to the overall direction of a company that is set to define future professional standards in the education sector.

If you would like to apply to be part of the Leadership Matters team, please send your CV with a cover letter to

Key Later Life Finance is proud to be part of the Key Group family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties.

Performance Coach

The beginning of the Equity Release journey starts in our Customer Engagement team where customers have the opportunity to discuss products available to them, and book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.

We are looking for an aspiring and motivational Performance Coach to join the team, to coach, inspire and engage a high-performing call centre team that delivers exceptional customer service, drives operational efficiency, and supports the organisation's strategic goals. The Performance Coach is responsible for ensuring service levels are met, staff are engaged and developed, and continuous improvement is embedded in all aspects of the operation.

What's in it for you?

25 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well-being day | Great pension! 5% Employee, 8% Employer | AXA Exec (Self) | Life Assurance - x4 salary | Rewarding Staff Referral Scheme | Long Service Award | Enhanced Maternity & Paternity Pay

Key Responsibilities

People development

• Coach, lead, and develop agents to achieve individual and team performance targets.
• Foster a culture of accountability, collaboration, and continuous learning.
• Operational Excellence
• Monitor and manage call centre KPIs including service levels, call handling times, customer satisfaction, and first contact resolution.
• Identify and implement process improvements to enhance efficiency and customer experience.

Customer Focus

• Champion a customer-first culture, ensuring all interactions are handled with empathy, professionalism, and efficiency.
• Analyse customer feedback and complaints to identify trends and drive service improvements.
• Collaborate with other departments to resolve complex customer issues and improve end-to-end journeys.

Insight

• Produce and present regular performance reports for Head of Operations.
• Use customer feedback to identify trends, forecast demand, and inform strategic decisions.

Compliance & Quality

• Ensure adherence to regulatory requirements, internal policies, and quality standards.
• Maintain up-to-date knowledge of industry best practices and compliance obligations.

Key Skills & Experience we look for

• Proven experience with coaching experience in a call centre or customer service operation.
• Strong people development skills.
• Excellent analytical and problem-solving abilities.
• Proficient in using contact centre systems, CRM platforms, and reporting tools.
• Exceptional communication and stakeholder management skills.
• Ability to work under pressure and adapt to changing priorities.

Success Measures

• Achievement of service level and customer satisfaction targets.
• Achievement of KPIs, as well as improving numbers.
• High employee engagement and low attrition.
• Delivery of actionable insights and continuous improvement initiatives.
• Strong cross-functional collaboration and stakeholder feedback.

Key Later Life Finance is proud to be part of the Key Group family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties.

Performance Coach

The beginning of the Equity Release journey starts in our Customer Engagement team where customers have the opportunity to discuss products available to them, and book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.

We are looking for an aspiring and motivational Performance Coach to join the team, to coach, inspire and engage a high-performing call centre team that delivers exceptional customer service, drives operational efficiency, and supports the organisation's strategic goals. The Performance Coach is responsible for ensuring service levels are met, staff are engaged and developed, and continuous improvement is embedded in all aspects of the operation.

What's in it for you?

25 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well-being day | Great pension! 5% Employee, 8% Employer | AXA Exec (Self) | Life Assurance - x4 salary | Rewarding Staff Referral Scheme | Long Service Award | Enhanced Maternity & Paternity Pay

Key Responsibilities

People development

• Coach, lead, and develop agents to achieve individual and team performance targets.
• Foster a culture of accountability, collaboration, and continuous learning.
• Operational Excellence
• Monitor and manage call centre KPIs including service levels, call handling times, customer satisfaction, and first contact resolution.
• Identify and implement process improvements to enhance efficiency and customer experience.

Customer Focus

• Champion a customer-first culture, ensuring all interactions are handled with empathy, professionalism, and efficiency.
• Analyse customer feedback and complaints to identify trends and drive service improvements.
• Collaborate with other departments to resolve complex customer issues and improve end-to-end journeys.

Insight

• Produce and present regular performance reports for Head of Operations.
• Use customer feedback to identify trends, forecast demand, and inform strategic decisions.

Compliance & Quality

• Ensure adherence to regulatory requirements, internal policies, and quality standards.
• Maintain up-to-date knowledge of industry best practices and compliance obligations.

Key Skills & Experience we look for

• Proven experience with coaching experience in a call centre or customer service operation.
• Strong people development skills.
• Excellent analytical and problem-solving abilities.
• Proficient in using contact centre systems, CRM platforms, and reporting tools.
• Exceptional communication and stakeholder management skills.
• Ability to work under pressure and adapt to changing priorities.

Success Measures

• Achievement of service level and customer satisfaction targets.
• Achievement of KPIs, as well as improving numbers.
• High employee engagement and low attrition.
• Delivery of actionable insights and continuous improvement initiatives.
• Strong cross-functional collaboration and stakeholder feedback.

Key Later Life Finance is proud to be part of the Key Group family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties.

Performance Coach

The beginning of the Equity Release journey starts in our Customer Engagement team where customers have .

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