72 Client Relations jobs in the United Kingdom
European Client Relations
Posted 10 days ago
Job Viewed
Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London. Working in a fast paced environment you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Qualifications**
+ Fluency in English, any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**Company Description**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
Policy Statement Link:**
European Client Relations - French Speaking
Posted 10 days ago
Job Viewed
Job Description
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
Client Service & Investor Relations Associate
Posted 4 days ago
Job Viewed
Job Description
Salary: £30,000 per annum
Location: Office-based (8:30 AM - 5:00 PM)
Industry: Financial Services
Overview:
As a key member of an 8-person Client Service and Investor Relations team, you will play a pivotal role in managing client interactions, resolving queries, and ensuring the accuracy and compliance of investor-facing documentation. This position combin.
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Client Support Officer
Posted 1 day ago
Job Viewed
Job Description
We're looking for a reliable and proactive Client Support Officer to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.
You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.
Key Responsibilities for the Client Support Officer:
- Respond to inbound phone calls and email enquiries in a timely and professional manner
- Provide accurate information and assistance to clients, escalating issues where necessary
- Process client payments over the phone
- Set up new user accounts and maintain accurate client records
- Monitor and troubleshoot issues with devices such as SIMs when needed
- Perform data entry and general admin tasks
- Support internal teams with day-to-day operations
- Help maintain organised systems and ensure smooth office processes
Key skills for the Client Support Officer:
- Experience in a similar office-based admin or customer service role
- Strong communication skills, both written and verbal
- High attention to detail and good time management
- Confident using Microsoft Office and open to learning new systems
- Self-motivated and comfortable working independently
- Friendly, professional, and solution-focused attitude
- A team player who's willing to assist where needed
Own transport is essential due to limited public transport access to the office
Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
(Apply online only)
25-26K per annum.
General Description:
To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
- Input jobs into the company workflow management system
- Update job workflows on the management system
- Book appointments with residents
- Schedule appointments for engineers including re-scheduling appointments for priority jobs
- Daily uploading of Asbestos Reports onto works orders on our scheduling system.
- Basic understanding and interpretation of engineers technical notes.
- Updating spreadsheets, overdue reports and client portals
- Arrange parking for engineers (when required)
- To deliver excellent customer service
- To undertake any training provided by the company
- To fully participate with performance improvement programmes, including appraisals
- To liaise with office staff and supervisors to assist in the resolving of queries
- To support any business change for the benefit of the company
- Adhere to any KPI's set by the company
- Any ad-hoc duties as reasonably instructed by your line manager or directors
Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
Client Administrator
Sittingbourne
28,000
We are recruiting on behalf of our client, a leading company in the cosmetic ingredients sector, for a dependable and detail-oriented Client Administrator to join their team. This is an excellent opportunity for someone with strong organisational skills and a proactive mindset, looking to support client relationships and ensure smooth administrative operations.
Key Responsibilities:
- Act as the first point of contact for client enquiries via phone, email, and online platforms
- Maintain and update client records accurately within internal systems
- Support the order process, including handling returns and account updates
- Liaise with internal departments to ensure client needs are met promptly
- Provide general administrative support to the wider team as required
The ideal candidate will be:
- Highly organised and detail-focused
- Strong in communication and client service skills
- Proficient in Microsoft Office and confident with IT systems
- Able to manage multiple tasks with accuracy and efficiency
If you are looking to take the next step in your career and thrive in a client-focused administrative role, please apply now with your up-to-date CV!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
German Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
Role: German Client Support Administrator
Location: Remote, with occasional travel to Switzerland
Hours: Full time
Pay: 30,000 - 35,000
An excellent opportunity has arisen for a German Client Support Administrator to join one of our longstanding clients, a specialist professional services organisation, working remotely as part of a small and dynamic international team.
Benefits:
- Work from home with occasional travel to Switzerland
- Commitment to your career progression
- Join a close-knit and multicultural team
- Be part of a client-focused, high-performing business
The Requirements:
- Fluent in English and German; French is a plus
- A university degree or equivalent in business, legal, or STEM fields
- 5-7 years of experience in financial services or a similar professional environment
- Strong client service orientation and attention to detail
- Excellent communication and interpersonal skills
- Independent, solution-oriented, and able to manage a diverse workload
- Proficient in MS Word, Excel, PowerPoint, and relevant IT tools
The Role:
- Provide administrative support across Trading, Sales, Management, and IT
- Manage client files and correspondence, including account opening and payment processes
- Respond to client queries and assist with cross-departmental coordination
- Support compliance-related activities, including KYC and document management
- Assist with internal projects and contribute to company-wide initiatives
- Ensure high standards of service in a fast-paced, front-office environment
If you're keen to join an exceptional team who value service excellence and international collaboration, then please apply to this German Client Support Administrator role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
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German Client Support Administrator
Posted 4 days ago
Job Viewed
Job Description
Role: German Client Support Administrator
Location: Remote, with occasional travel to Switzerland
Hours: Full time
Pay: 30,000 - 35,000
An excellent opportunity has arisen for a German Client Support Administrator to join one of our longstanding clients, a specialist professional services organisation, working remotely as part of a small and dynamic international team.
Benefits:
- Work from home with occasional travel to Switzerland
- Commitment to your career progression
- Join a close-knit and multicultural team
- Be part of a client-focused, high-performing business
The Requirements:
- Fluent in English and German; French is a plus
- A university degree or equivalent in business, legal, or STEM fields
- 5-7 years of experience in financial services or a similar professional environment
- Strong client service orientation and attention to detail
- Excellent communication and interpersonal skills
- Independent, solution-oriented, and able to manage a diverse workload
- Proficient in MS Word, Excel, PowerPoint, and relevant IT tools
The Role:
- Provide administrative support across Trading, Sales, Management, and IT
- Manage client files and correspondence, including account opening and payment processes
- Respond to client queries and assist with cross-departmental coordination
- Support compliance-related activities, including KYC and document management
- Assist with internal projects and contribute to company-wide initiatives
- Ensure high standards of service in a fast-paced, front-office environment
If you're keen to join an exceptional team who value service excellence and international collaboration, then please apply to this German Client Support Administrator role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
Client Support (German Speaking)
Posted 7 days ago
Job Viewed
Job Description
*Start Date September*
We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great
Client Support (German Speaking)
Posted 7 days ago
Job Viewed
Job Description
*Start Date September*
We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great