7,863 E Commerce jobs in the United Kingdom
E-commerce Operations Manager - Online Retail
Posted 10 days ago
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Job Description
Responsibilities:
- Oversee all aspects of the e-commerce platform, including website content management, product listings, and user experience optimization.
- Manage the entire order fulfillment process, ensuring timely and accurate picking, packing, and shipping of orders.
- Develop and implement inventory management strategies to maintain optimal stock levels and minimize stockouts or overstock situations.
- Collaborate with third-party logistics (3PL) providers to ensure efficient warehouse operations and delivery performance.
- Monitor website performance, identify technical issues, and work with development teams to resolve them promptly.
- Develop and implement customer service policies and procedures to ensure high levels of customer satisfaction.
- Analyze sales data, website traffic, and customer behaviour to identify trends and opportunities for growth.
- Manage relationships with online marketplaces and payment gateway providers.
- Ensure compliance with all relevant e-commerce regulations, data privacy laws, and consumer rights.
- Develop and manage the e-commerce operational budget.
- Stay updated on e-commerce best practices, emerging technologies, and competitive landscape.
- Train and manage remote customer service and fulfillment support staff.
- Proven experience (3-5 years) in e-commerce operations management or a similar role within online retail.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated tools.
- Experience with inventory management systems and logistics coordination.
- Excellent understanding of online order fulfillment processes and supply chain management.
- Proficiency in website analytics tools (e.g., Google Analytics) and data analysis.
- Strong customer service orientation and problem-solving skills.
- Excellent organizational and time-management skills, with the ability to prioritize effectively in a remote setting.
- Proficiency with digital communication and collaboration tools.
- Ability to work independently and manage multiple responsibilities concurrently.
- A strategic mindset with a focus on driving efficiency and profitability.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.
Search Terms: E-commerce Manager, Online Retail Specialist, Operations Manager, Digital Retailer, Fulfillment Coordinator
E-commerce Operations Manager - Online Retail
Posted 14 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee and manage all day-to-day e-commerce operations, including website maintenance, order processing, and customer service.
- Develop and implement strategies to optimize the online customer journey and enhance user experience.
- Manage inventory levels and ensure efficient order fulfillment processes.
- Liaise with suppliers and third-party logistics providers to ensure timely and cost-effective delivery.
- Monitor website performance, analyze key metrics (e.g., conversion rates, traffic, AOV), and implement improvements.
- Develop and execute strategies to reduce cart abandonment and increase sales.
- Manage customer service inquiries and ensure timely resolution of issues.
- Collaborate with marketing teams to align promotional activities with operational capabilities.
- Identify and implement new technologies and tools to enhance e-commerce efficiency and scalability.
- Ensure compliance with all e-commerce regulations and data security standards.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in e-commerce operations management.
- Proven track record of successfully managing online retail operations and driving sales growth.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento), order management systems, and WMS.
- Experience with digital marketing principles and SEO best practices.
- Excellent analytical, problem-solving, and project management skills.
- Strong leadership and team management abilities.
- Ability to work independently and effectively in a fully remote environment.
- Exceptional communication and interpersonal skills.
- Data-driven decision-making capabilities.
E-commerce Operations Manager - Online Retail
Posted 15 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and optimise the day-to-day operations of the e-commerce platform, including website performance, order processing, and fulfilment.
- Oversee inventory management, ensuring accurate stock levels and efficient stock rotation to minimise stockouts and overstock situations.
- Develop and implement strategies to improve website user experience, conversion rates, and average order value.
- Collaborate with marketing teams to ensure seamless execution of online campaigns and promotions.
- Manage relationships with third-party logistics (3PL) providers, ensuring efficient and cost-effective order fulfilment and delivery.
- Monitor key performance indicators (KPIs) such as conversion rate, customer acquisition cost, return rate, and customer lifetime value, and implement strategies for improvement.
- Handle customer service escalations and implement measures to enhance customer satisfaction and loyalty.
- Identify and implement new technologies and tools to improve e-commerce efficiency and customer experience.
- Ensure compliance with all relevant e-commerce regulations and data protection laws.
- Lead and mentor a remote team of e-commerce specialists.
- Continuously analyse market trends and competitor activities to identify new opportunities.
- Proven experience in e-commerce operations management, preferably within a fast-paced retail environment.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento), ERP systems, and WMS.
- Demonstrated success in improving online sales performance and customer satisfaction.
- Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Proficiency in managing inventory and supply chain logistics.
- Strong project management and organisational skills.
- Excellent communication and stakeholder management abilities.
- Experience in managing remote teams is essential.
- A proactive, results-driven approach with a keen eye for detail.
- Familiarity with digital marketing strategies is a plus.
Senior E-commerce Specialist - Online Retail
Posted 22 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and optimize the company's e-commerce website to drive traffic, conversions, and revenue.
- Develop and execute digital marketing strategies, including SEO, SEM, social media, and email marketing.
- Analyze website data, user behaviour, and sales metrics to identify trends and opportunities for improvement.
- Implement A/B testing and CRO strategies to enhance user experience and conversion rates.
- Oversee product merchandising, categorization, and content management on the website.
- Manage online promotions, discounts, and loyalty programs.
- Monitor competitor activities and market trends to stay ahead of the curve.
- Collaborate with design and development teams on website updates and new feature implementation.
- Ensure a high level of customer satisfaction through effective online support and communication.
- Prepare regular performance reports and present insights to the management team.
- Minimum of 5 years of experience in e-commerce management or digital marketing.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong knowledge of SEO, SEM, PPC advertising, and social media marketing.
- Proficiency in web analytics tools (e.g., Google Analytics) and CRO techniques.
- Excellent analytical, problem-solving, and project management skills.
- Strong understanding of online retail best practices and customer behaviour.
- Exceptional written and verbal communication skills.
- Ability to work independently and collaboratively in a remote team environment.
- Bachelor's degree in Marketing, Business, or a related field is preferred.
Senior E-commerce Sales Manager - Global Online Retail
Posted 13 days ago
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Job Description
As the Senior E-commerce Sales Manager, you will be instrumental in developing and executing comprehensive online sales strategies across multiple platforms and markets. Your core responsibility will be to maximise revenue, optimise conversion rates, and enhance the overall online customer experience. This involves leading initiatives in areas such as website optimisation, digital marketing campaigns, customer acquisition and retention strategies, and online merchandising. You will analyse sales data, identify emerging trends, and translate insights into actionable plans to drive continuous improvement.
Key duties include managing the e-commerce sales budget, setting ambitious sales targets, and monitoring performance against these objectives. You will collaborate closely with digital marketing, product development, IT, and customer service teams to ensure a seamless and integrated approach to online sales. Developing and implementing effective promotional strategies, managing online marketplaces, and staying at the forefront of e-commerce technology and best practices will be crucial. You will also be responsible for leading and mentoring a high-performing remote sales team, fostering a culture of accountability and achievement.
The ideal candidate will possess a Bachelor’s degree in Business, Marketing, E-commerce, or a related field, complemented by a minimum of 7 years of progressive experience in e-commerce sales and management, ideally within a global online retail context. Proven success in developing and implementing strategies that have demonstrably increased online sales and profitability is essential. Strong analytical skills, proficiency in e-commerce platforms (e.g., Shopify Plus, Magento), CRM systems, and web analytics tools (e.g., Google Analytics) are required. Exceptional leadership, communication, and project management skills are paramount for managing a remote team and cross-functional projects. A strategic mindset, a passion for innovation, and a deep understanding of the online consumer journey are vital for success in this challenging and rewarding remote role.
Senior E-commerce Operations Manager - Global Online Retail
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee all e-commerce operational processes, including order management, fulfillment, and shipping.
- Develop and implement strategies to enhance website performance and user experience.
- Manage inventory levels and optimize stock distribution across fulfillment centers.
- Negotiate and manage relationships with third-party logistics providers and vendors.
- Analyze operational data and KPIs to identify areas for improvement and cost reduction.
- Lead and mentor a remote team of operations specialists.
- Ensure compliance with e-commerce regulations and data privacy standards.
- Collaborate with marketing, sales, and IT departments to align operational strategies.
- Drive continuous improvement initiatives across all operational functions.
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
- Minimum of 8 years of experience in e-commerce operations management, with a strong track record of success.
- Proven experience in managing large-scale online retail operations.
- In-depth knowledge of e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
- Strong analytical skills and proficiency in data analysis tools.
- Excellent leadership, communication, and interpersonal skills for managing remote teams.
- Experience with international e-commerce logistics and customs.
Remote E-commerce Operations Manager - Online Retail Growth
Posted 10 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and optimize all aspects of the e-commerce platform, ensuring a smooth user experience.
- Oversee inventory management, stock levels, and reordering processes to prevent stockouts or overstocking.
- Coordinate order fulfilment, shipping, and logistics to ensure timely and accurate deliveries.
- Develop and implement strategies to improve website performance, conversion rates, and average order value.
- Manage customer service operations, ensuring prompt and effective resolution of customer inquiries and issues.
- Monitor key e-commerce metrics and KPIs, providing regular reports and insights to management.
- Collaborate with the marketing team on promotional campaigns and product launches.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Manage relationships with third-party logistics providers and other operational vendors.
- Stay up-to-date with e-commerce trends, technologies, and best practices.
- Ensure compliance with all relevant regulations and industry standards.
- Troubleshoot and resolve any operational issues that may arise.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in e-commerce operations, preferably in a management role.
- Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of online retail best practices, including SEO, SEM, and conversion rate optimization.
- Experience with inventory management systems and order fulfilment processes.
- Excellent analytical and problem-solving skills, with proficiency in data analysis.
- Strong project management and organizational abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with CRM and customer service platforms is a plus.
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Remote Senior E-commerce Specialist - Online Retail
Posted 18 days ago
Job Viewed
Job Description
- Developing and implementing the overall e-commerce strategy to drive online sales growth.
- Managing and optimising product listings across various e-commerce platforms and the company website.
- Analysing website traffic, sales data, and customer behaviour to identify trends and opportunities for improvement.
- Implementing A/B testing and conversion rate optimisation (CRO) techniques to enhance user experience and sales.
- Collaborating with marketing teams to develop and execute digital marketing campaigns (SEO, SEM, social media, email marketing) to drive traffic and conversions.
- Managing the e-commerce budget and forecasting sales performance.
- Staying abreast of industry trends, competitor activities, and emerging technologies in the e-commerce space.
- Ensuring a seamless and positive customer experience throughout the online purchase journey.
- Working closely with cross-functional teams, including product, marketing, and customer service, to ensure alignment and success.
- Reporting on key e-commerce metrics and performance to senior management.
e-Commerce Manager
Posted 14 days ago
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Job Description
Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.
The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 73,000 per annum, pro rata, depending upon experience.
The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
ABOUT UNILEVER
Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace"
JOB PURPOSE
In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.
Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.
The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities.
Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth.
RESPONSIBILITIES
Lead the growth and expansion of NRS in the UK
- Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon
- Grow and manage existing strategic relationships with key partners, taking them to the next level
- Hunt for business, develop and manage new relationships with strategic partners
- Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns)
- Develop our Distributor ways of working to incentivise growth and increase share
- Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support
- Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace
Lead customer strategy development and major customer initiatives
- Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations
- Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc.
- Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS
Be accountable for financial performance
- End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth
- Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth
- Management of TMI / BMI spend to deliver aligned targets with customers
- Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks.
Build the Talent & capability within the team
- Develop direct team of 1x CAE
- Inspire the broader Business teams on the opportunities and insight in the channel & from new partners
ALL ABOUT YOU
- You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often
- You will have an interest in marketing and in building our brands
- You are passionate about finding solutions and will always present your solution to an issue
- You have an insatiable curiosity and love to learn and share
- Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment
- As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success
E Commerce Manager
Posted 14 days ago
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Job Description
E-commerce Manager
Cullompton (Hybrid working an option)
£Up to £0,000 per year (DOE) + Excellent Benefits
As a result of growth, my client a high-end manufacturer is seeking an E-Commerce Manager in a newly created role. As the E-commerce Manager, you will be reporting to the MD and will be pivotal in driving site performance and traffic growth. You will own and oversee day-to-day trading and digital performance across the core sites, helping the team to achieve commercial targets and maximise online sales. Working with both internal teams and external agencies, you'll be tasked with driving growth and innovation in this vibrant organisation.
E Commerce Manager Key Responsibilities:
·Deliver eCommerce sales targets through trading strategies and promotional campaigns
·Monitor performance, analyse data, and implement improvements
·Manage and optimise the company's Shopify platform
·Write persuasive and engaging copy for products, campaigns, and content
·Oversee agency relationships across marketing, design, and development
·Analyse online performance data to improve sales and customer journey
·Deliver creative online campaigns in collaboration with the wider team
E Commerce Manager Skills & Experience Required:
·Minimum of 3 years' experience in a similar role
·Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth
·Experience working with multi agencies
·Strong Microsoft Office skills (specifically Excel and PowerPoint)
·Analytical skills - able to review data to understand a problem and communicate it simply
·Strong hands-on knowledge with Shopify Plus - Orderwise experience is beneficial also
E Commerce Manager Salary and Benefits:
Competitive salary up to £50,000 DOE
brid working available