6,283 E Commerce Manager jobs in the United Kingdom

• Oversee and manage all day-to-day e-commerce operations, including website maintenance, order processing, and customer service.
• Develop and implement strategies to optimize the online customer journey and enhance user experience.
• Manage inventory levels and ensure efficient order fulfillment processes.
• Liaise with suppliers and third-party logistics providers to ensure timely and cost-effective delivery.
• Monitor website performance, analyze key metrics (e.g., conversion rates, traffic, AOV), and implement improvements.
• Develop and execute strategies to reduce cart abandonment and increase sales.
• Manage customer service inquiries and ensure timely resolution of issues.
• Collaborate with marketing teams to align promotional activities with operational capabilities.
• Identify and implement new technologies and tools to enhance e-commerce efficiency and scalability.
• Ensure compliance with all e-commerce regulations and data security standards.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations management.
• Proven track record of successfully managing online retail operations and driving sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento), order management systems, and WMS.
• Experience with digital marketing principles and SEO best practices.
• Excellent analytical, problem-solving, and project management skills.
• Strong leadership and team management abilities.
• Ability to work independently and effectively in a fully remote environment.
• Exceptional communication and interpersonal skills.
• Data-driven decision-making capabilities.

• Manage and optimise the day-to-day operations of the e-commerce platform, including website performance, order processing, and fulfilment.
• Oversee inventory management, ensuring accurate stock levels and efficient stock rotation to minimise stockouts and overstock situations.
• Develop and implement strategies to improve website user experience, conversion rates, and average order value.
• Collaborate with marketing teams to ensure seamless execution of online campaigns and promotions.
• Manage relationships with third-party logistics (3PL) providers, ensuring efficient and cost-effective order fulfilment and delivery.
• Monitor key performance indicators (KPIs) such as conversion rate, customer acquisition cost, return rate, and customer lifetime value, and implement strategies for improvement.
• Handle customer service escalations and implement measures to enhance customer satisfaction and loyalty.
• Identify and implement new technologies and tools to improve e-commerce efficiency and customer experience.
• Ensure compliance with all relevant e-commerce regulations and data protection laws.
• Lead and mentor a remote team of e-commerce specialists.
• Continuously analyse market trends and competitor activities to identify new opportunities.

• Proven experience in e-commerce operations management, preferably within a fast-paced retail environment.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento), ERP systems, and WMS.
• Demonstrated success in improving online sales performance and customer satisfaction.
• Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in managing inventory and supply chain logistics.
• Strong project management and organisational skills.
• Excellent communication and stakeholder management abilities.
• Experience in managing remote teams is essential.
• A proactive, results-driven approach with a keen eye for detail.
• Familiarity with digital marketing strategies is a plus.

• Oversee all e-commerce operational processes, including order management, fulfillment, and shipping.
• Develop and implement strategies to enhance website performance and user experience.
• Manage inventory levels and optimize stock distribution across fulfillment centers.
• Negotiate and manage relationships with third-party logistics providers and vendors.
• Analyze operational data and KPIs to identify areas for improvement and cost reduction.
• Lead and mentor a remote team of operations specialists.
• Ensure compliance with e-commerce regulations and data privacy standards.
• Collaborate with marketing, sales, and IT departments to align operational strategies.
• Drive continuous improvement initiatives across all operational functions.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Minimum of 8 years of experience in e-commerce operations management, with a strong track record of success.
• Proven experience in managing large-scale online retail operations.
• In-depth knowledge of e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
• Strong analytical skills and proficiency in data analysis tools.
• Excellent leadership, communication, and interpersonal skills for managing remote teams.
• Experience with international e-commerce logistics and customs.

• Manage and optimize all aspects of the e-commerce platform, ensuring a smooth user experience.
• Oversee inventory management, stock levels, and reordering processes to prevent stockouts or overstocking.
• Coordinate order fulfilment, shipping, and logistics to ensure timely and accurate deliveries.
• Develop and implement strategies to improve website performance, conversion rates, and average order value.
• Manage customer service operations, ensuring prompt and effective resolution of customer inquiries and issues.
• Monitor key e-commerce metrics and KPIs, providing regular reports and insights to management.
• Collaborate with the marketing team on promotional campaigns and product launches.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Manage relationships with third-party logistics providers and other operational vendors.
• Stay up-to-date with e-commerce trends, technologies, and best practices.
• Ensure compliance with all relevant regulations and industry standards.
• Troubleshoot and resolve any operational issues that may arise.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations, preferably in a management role.
• Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong understanding of online retail best practices, including SEO, SEM, and conversion rate optimization.
• Experience with inventory management systems and order fulfilment processes.
• Excellent analytical and problem-solving skills, with proficiency in data analysis.
• Strong project management and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with CRM and customer service platforms is a plus.

Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 73,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

ABOUT UNILEVER
Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace"

JOB PURPOSE
In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.
Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.
The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities.
Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth.

RESPONSIBILITIES

Lead the growth and expansion of NRS in the UK

• Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon
• Grow and manage existing strategic relationships with key partners, taking them to the next level
• Hunt for business, develop and manage new relationships with strategic partners
• Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns)
• Develop our Distributor ways of working to incentivise growth and increase share
• Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support
• Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace

Lead customer strategy development and major customer initiatives

• Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations
• Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc.
• Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS

Be accountable for financial performance

• End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth
• Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth
• Management of TMI / BMI spend to deliver aligned targets with customers
• Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks.

Build the Talent & capability within the team

• Develop direct team of 1x CAE
• Inspire the broader Business teams on the opportunities and insight in the channel & from new partners

ALL ABOUT YOU

• You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often
• You will have an interest in marketing and in building our brands
• You are passionate about finding solutions and will always present your solution to an issue
• You have an insatiable curiosity and love to learn and share
• Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment
• As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success

E-commerce Manager
Cullompton (Hybrid working an option)
£Up to £0,000 per year (DOE) + Excellent Benefits


As a result of growth, my client a high-end manufacturer is seeking an E-Commerce Manager in a newly created role.  As the E-commerce Manager, you will be reporting to the MD and will be pivotal in driving site performance and traffic growth. You will own and oversee day-to-day trading and digital performance across the core sites, helping the team to achieve commercial targets and maximise online sales. Working with both internal teams and external agencies, you'll be tasked with driving growth and innovation in this vibrant organisation.

E Commerce Manager Key Responsibilities:
·Deliver eCommerce sales targets through trading strategies and promotional campaigns
·Monitor performance, analyse data, and implement improvements
·Manage and optimise the company's Shopify platform
·Write persuasive and engaging copy for products, campaigns, and content
·Oversee agency relationships across marketing, design, and development
·Analyse online performance data to improve sales and customer journey
·Deliver creative online campaigns in collaboration with the wider team
 
E Commerce Manager Skills & Experience Required:
·Minimum of 3 years' experience in a similar role
·Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth
·Experience working with multi agencies
·Strong Microsoft Office skills (specifically Excel and PowerPoint)
·Analytical skills - able to review data to understand a problem and communicate it simply
·Strong hands-on knowledge with Shopify Plus - Orderwise experience is beneficial also
 
E Commerce Manager Salary and Benefits:
Competitive salary up to £50,000 DOE
brid working available
 

Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 73,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

ABOUT UNILEVER
Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace"

JOB PURPOSE
In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.
Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.
The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities.
Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth.

RESPONSIBILITIES

Lead the growth and expansion of NRS in the UK

• Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon
• Grow and manage existing strategic relationships with key partners, taking them to the next level
• Hunt for business, develop and manage new relationships with strategic partners
• Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns)
• Develop our Distributor ways of working to incentivise growth and increase share
• Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support
• Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace

Lead customer strategy development and major customer initiatives

• Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations
• Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc.
• Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS

Be accountable for financial performance

• End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth
• Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth
• Management of TMI / BMI spend to deliver aligned targets with customers
• Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks.

Build the Talent & capability within the team

• Develop direct team of 1x CAE
• Inspire the broader Business teams on the opportunities and insight in the channel & from new partners

ALL ABOUT YOU

• You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often
• You will have an interest in marketing and in building our brands
• You are passionate about finding solutions and will always present your solution to an issue
• You have an insatiable curiosity and love to learn and share
• Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment
• As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success

E-commerce Manager
Cullompton (Hybrid working an option)
£Up to £0,000 per year (DOE) + Excellent Benefits


As a result of growth, my client a high-end manufacturer is seeking an E-Commerce Manager in a newly created role.  As the E-commerce Manager, you will be reporting to the MD and will be pivotal in driving site performance and traffic growth. You will own and oversee day-to-day trading and digital performance across the core sites, helping the team to achieve commercial targets and maximise online sales. Working with both internal teams and external agencies, you'll be tasked with driving growth and innovation in this vibrant organisation.

E Commerce Manager Key Responsibilities:
·Deliver eCommerce sales targets through trading strategies and promotional campaigns
·Monitor performance, analyse data, and implement improvements
·Manage and optimise the company's Shopify platform
·Write persuasive and engaging copy for products, campaigns, and content
·Oversee agency relationships across marketing, design, and development
·Analyse online performance data to improve sales and customer journey
·Deliver creative online campaigns in collaboration with the wider team
 
E Commerce Manager Skills & Experience Required:
·Minimum of 3 years' experience in a similar role
·Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth
·Experience working with multi agencies
·Strong Microsoft Office skills (specifically Excel and PowerPoint)
·Analytical skills - able to review data to understand a problem and communicate it simply
·Strong hands-on knowledge with Shopify Plus - Orderwise experience is beneficial also
 
E Commerce Manager Salary and Benefits:
Competitive salary up to £50,000 DOE
brid working available