108 Customer Relationship Management jobs in the United Kingdom

CRM Manager

Location: Sheffield (Hybrid, 2-3 days per week)

Salary: Up to £55,000

The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative

My client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform.

The Role & Impact

As a Customer Success Manager, you will manage a portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence.

Key Responsibilities:

• Manage the customer journey from onboarding to renewal.
• Drive value realisation with strategic KPIs and success plans.
• Facilitate workshops to identify challenges and best practices.
• Collaborate with internal teams to ensure delivery excellence.
• Integrate solutions into customers' workflows, promoting adoption.
• Proactively engage to identify risks and growth opportunities.

Skills & Experience:

• A strong background in Customer Success or related roles, with SaaS preferred.
• Knowledge of the insurance sector - ideally specialty or marine insurance lines.
• Strong commercial acumen having managed the full renewal process.
• Experience leading strategic workshops and business reviews.
• Familiarity with Customer Success platforms (e.g., HubSpot).

Why Join?

You'll be part of a dynamic team dedicated to driving operational efficiency and strengthening underwriting decisions for mid-market insurance clients. The company offers a collaborative and innovative work environment, with 3 days a week in the London office. Joining this rapidly growing industry means working with cutting-edge technology in a supportive culture that values diversity, equity, and inclusion.

If this sounds interesting, please get in touch.

Customer Success Executive (B2B)

About Us

Tom Dixon is an iconic British design and manufacturing brand with a commitment to innovation. We design, develop, and sell extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors.

About the Role

As part of our ongoing ambition to deliver a world-class customer experience we are looking for a Customer Success Executive to deliver unparalleled customer service to our partners in wholesale, contract, and distributor customer segment.

You will be responsible for:

• Customers: support a portfolio of customers for your specific geo-regions, maintain a close relationship with them as one of their key contacts. You will work closely with the Sales Manager/s assigned to your area to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow.
• Order Management: process customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer. Daily open order management is essential and would play the biggest part of your role, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining and creating export documentation and coordinating shipments for your clients to ensure a seamless order flow.
• Aftersales: responsible for the aftercare aspects of all your orders, handling quality claims, product questions, delivery queries, collections, credits and returns.
• Relationships: it is key to build close partnerships with our internal team such as Sales, Agents, Finance, Planning, Range, and Logistics to achieve maximum fulfilment for your orders.
• Communication: manage and respond to customer queries via calls and emails (Product / Logistics / Aftersales) within agreed KPI’s, with enthusiasm and a can-do tone. Liaise with our planning department, warehouse, sales team, and partner freight forwarders.

About the Person

You are a self-starter with previous experience in customer service (B2B) who is driven by delivering exceptional customer experience and business growth. An academic background in a related subject and/or demonstrable experience working for companies operating predominantly in the wholesale or retail space will be advantageous for this role, along with prior sales experience.

You will:

• Have strong priority management and organisational skills – take pride in being organised and methodical with a keen eye for detail.
• Have an exceptional communication style - perfect command of written and spoken English.
• Have a resilient and proactive mindset - thrive on autonomy and ambiguity, and love to proactively create plans and structure their work. Have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work.
• Be proactive from end to end – have the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated.
• Have a positive attitude - care about our customers and naturally put themselves in their shoes. Take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with charming disposition, enables them to foster authentic connections and relationships that sustain and deliver.
• Have Competent IT skills - are familiar with all Microsoft Office products and prior experience using Navision would be advantageous.

Our aim is to create a truly extraordinary workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

Client Success Executive – Digital Advertising - please put phone numbers on applications, Linkedin doesn't let us reply to you!

London (Hybrid) | Full Time

About the Company

Join a global leader in privacy-first digital advertising technology, helping brands connect with consumers through advanced, identity-free targeting solutions. Using proprietary tech that reads live intent signals, the company works with leading agencies and brands to deliver impactful, compliant advertising campaigns.

With offices in London, Munich, and Belgrade, and an award-winning client services team, this is an exciting time to join a growing business that blends innovation with a supportive, people-first culture.

The Role

As a Client Success Executive , you’ll join a dynamic, high-energy team responsible for managing and growing client relationships across agencies and direct brands. Guided by experienced colleagues, you’ll support campaigns from briefing to post-campaign reporting, build strong client relationships, and contribute to the delivery of best-in-class servicing for high-profile accounts.

This role is ideal for someone eager to learn, highly organised, and motivated to develop their career in digital advertising. No direct experience? No problem – full training will be provided.

Key Responsibilities

• Manage and nurture a portfolio of smaller accounts, ensuring excellent service and campaign delivery

• Support senior team members on larger accounts, assisting with reporting, insights, and optimisation

• Build strong client relationships, attending meetings and presentations where needed

• Provide campaign updates, case studies, post-campaign analyses, and quarterly business reviews

• Liaise with internal teams – sales, ad ops, and insights – to deliver on client expectations

• Learn how to manage and troubleshoot campaigns through hands-on experience

About You

• Outgoing, personable, and eager to build strong relationships

• Excellent communication and presentation skills

• Highly organised with strong attention to detail

• Able to work under pressure and manage multiple priorities

• A proactive self-starter who’s happy to ask questions and learn quickly

• Adaptable, collaborative, and motivated to develop new skills

• Interest in digital advertising and the programmatic landscape

What’s on Offer

• Competitive salary

• Commission after probation (3 months)

• Hybrid working from central London office in Fitzrovia

• Generous annual leave entitlement

• Life insurance & income protection

• Learning & development budget, plus external training opportunities

• Fun, social, and global working culture (UK & Serbia offices)

• Regular team dinners and events

Interview Process

1. Initial interview with Team Lead (focus: your interest in digital, client skills, and motivations)
2. Follow-up with Department Director (culture fit and role alignment)
3. Optional final team meet if needed

If you’re driven, client-focused, and ready to start a career in digital advertising with a supportive, fast-paced team - apply now.

Client Success Executive – Digital Advertising - please put phone numbers on applications, Linkedin doesn't let us reply to you!

London (Hybrid) | Full Time

About the Company

Join a global leader in privacy-first digital advertising technology, helping brands connect with consumers through advanced, identity-free targeting solutions. Using proprietary tech that reads live intent signals, the company works with leading agencies and brands to deliver impactful, compliant advertising campaigns.

With offices in London, Munich, and Belgrade, and an award-winning client services team, this is an exciting time to join a growing business that blends innovation with a supportive, people-first culture.

The Role

As a Client Success Executive , you’ll join a dynamic, high-energy team responsible for managing and growing client relationships across agencies and direct brands. Guided by experienced colleagues, you’ll support campaigns from briefing to post-campaign reporting, build strong client relationships, and contribute to the delivery of best-in-class servicing for high-profile accounts.

This role is ideal for someone eager to learn, highly organised, and motivated to develop their career in digital advertising. No direct experience? No problem – full training will be provided.

Key Responsibilities

• Manage and nurture a portfolio of smaller accounts, ensuring excellent service and campaign delivery

• Support senior team members on larger accounts, assisting with reporting, insights, and optimisation

• Build strong client relationships, attending meetings and presentations where needed

• Provide campaign updates, case studies, post-campaign analyses, and quarterly business reviews

• Liaise with internal teams – sales, ad ops, and insights – to deliver on client expectations

• Learn how to manage and troubleshoot campaigns through hands-on experience

About You

• Outgoing, personable, and eager to build strong relationships

• Excellent communication and presentation skills

• Highly organised with strong attention to detail

• Able to work under pressure and manage multiple priorities

• A proactive self-starter who’s happy to ask questions and learn quickly

• Adaptable, collaborative, and motivated to develop new skills

• Interest in digital advertising and the programmatic landscape

What’s on Offer

• Competitive salary

• Commission after probation (3 months)

• Hybrid working from central London office in Fitzrovia

• Generous annual leave entitlement

• Life insurance & income protection

• Learning & development budget, plus external training opportunities

• Fun, social, and global working culture (UK & Serbia offices)

• Regular team dinners and events

Interview Process

1. Initial interview with Team Lead (focus: your interest in digital, client skills, and motivations)
2. Follow-up with Department Director (culture fit and role alignment)
3. Optional final team meet if needed

If you’re driven, client-focused, and ready to start a career in digital advertising with a supportive, fast-paced team - apply now.

My client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform.

The Role & Impact

As a Customer Success Manager, you will manage a portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence.

Key Responsibilities:

• Manage the customer journey from onboarding to renewal.
• Drive value realisation with strategic KPIs and success plans.
• Facilitate workshops to identify challenges and best practices.
• Collaborate with internal teams to ensure delivery excellence.
• Integrate solutions into customers' workflows, promoting adoption.
• Proactively engage to identify risks and growth opportunities.

Skills & Experience:

• A strong background in Customer Success or related roles, with SaaS preferred.
• Knowledge of the insurance sector - ideally specialty or marine insurance lines.
• Strong commercial acumen having managed the full renewal process.
• Experience leading strategic workshops and business reviews.
• Familiarity with Customer Success platforms (e.g., HubSpot).

Why Join?

You'll be part of a dynamic team dedicated to driving operational efficiency and strengthening underwriting decisions for mid-market insurance clients. The company offers a collaborative and innovative work environment, with 3 days a week in the London office. Joining this rapidly growing industry means working with cutting-edge technology in a supportive culture that values diversity, equity, and inclusion.

If this sounds interesting, please get in touch.

Customer Success Manager - Ad Tech

We have partnered with a digital campaign optimisation platform that helps media teams squeeze more performance out of their existing resources. They aggregate data from multiple advertising channels (search, social, display) to spot hidden inefficiencies and campaign waste, giving teams actionable insights to boost ROI without increasing spend. Think of them as the performance detective for your digital advertising—finding and fixing problems you didn't even know existed.

Overview of the role

In this Customer Success Manager role, you'll be the bridge between clients and campaign excellence—nurturing relationships while ensuring their media campaigns hit their performance targets. You'll develop fluency across search, social, and programmatic advertising, collaborating with experienced team members to craft compelling reports, presentations, and strategic insights.

Perfect for early-career professionals from digital marketing, media, or

Ready to lead customer success for a fast-growing, AI-driven SaaS innovator?

A leading SaaS company, leveraging AI and automation, are seeking a Customer Success Lead to scale its customer success function. This strategic yet hands-on role drives enterprise customer retention, adoption, and expansion while building a high-performing team. The company is expanding rapidly across global markets.

The candidate will need deep expertise in SaaS customer success frameworks, financial acumen, and C-suite influence. Key skills include driving upsell/cross-sell, designing customer health scores, and leveraging tools like Gainsight or custom dashboards. Familiarity with AI tools and global market expansion is a plus.

Responsibilities include leading revenue expansion, mentoring Customer Success Managers, aligning with Sales, Product, and Marketing, and owning the Customer Success P&L. The candidate will establish repeatable processes for onboarding, renewals, and advocacy, using data-driven insights to enhance customer outcomes.

The ideal candidate excels in stakeholder management, storytelling, and crisis resolution, with a passion for customer advocacy and operational excellence. SaaS experience is a bonus.

The role is predominantly remote, with 1-2 days in their Central London office.

Apply below to shape customer success for an AI-native, high-growth company.

Customer Success Executive (B2B)

About Us

Tom Dixon is an iconic British design and manufacturing brand with a commitment to innovation. We design, develop, and sell extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors.

About the Role

As part of our ongoing ambition to deliver a world-class customer experience we are looking for a Customer Success Executive to deliver unparalleled customer service to our partners in wholesale, contract, and distributor customer segment.

You will be responsible for:

• Customers: support a portfolio of customers for your specific geo-regions, maintain a close relationship with them as one of their key contacts. You will work closely with the Sales Manager/s assigned to your area to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow.
• Order Management: process customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer. Daily open order management is essential and would play the biggest part of your role, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining and creating export documentation and coordinating shipments for your clients to ensure a seamless order flow.
• Aftersales: responsible for the aftercare aspects of all your orders, handling quality claims, product questions, delivery queries, collections, credits and returns.
• Relationships: it is key to build close partnerships with our internal team such as Sales, Agents, Finance, Planning, Range, and Logistics to achieve maximum fulfilment for your orders.
• Communication: manage and respond to customer queries via calls and emails (Product / Logistics / Aftersales) within agreed KPI’s, with enthusiasm and a can-do tone. Liaise with our planning department, warehouse, sales team, and partner freight forwarders.

About the Person

You are a self-starter with previous experience in customer service (B2B) who is driven by delivering exceptional customer experience and business growth. An academic background in a related subject and/or demonstrable experience working for companies operating predominantly in the wholesale or retail space will be advantageous for this role, along with prior sales experience.

You will:

• Have strong priority management and organisational skills – take pride in being organised and methodical with a keen eye for detail.
• Have an exceptional communication style - perfect command of written and spoken English.
• Have a resilient and proactive mindset - thrive on autonomy and ambiguity, and love to proactively create plans and structure their work. Have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work.
• Be proactive from end to end – have the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated.
• Have a positive attitude - care about our customers and naturally put themselves in their shoes. Take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with charming disposition, enables them to foster authentic connections and relationships that sustain and deliver.
• Have Competent IT skills - are familiar with all Microsoft Office products and prior experience using Navision would be advantageous.

Our aim is to create a truly extraordinary workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.