212 Customer Relationship Management jobs in the United Kingdom

CRM Analyst - 13 months FTC

The CRM Analyst will be part of our Business Support team. The role will play a major part in supporting the UK&I commercial business

and will be the main contact for all CRM administration/support-related queries. You will be a self-starter, show a passion for all things CRM and want to learn a wide range of new skills and technologies.

Role and responsibilities

DATA INTEGRITY

• CRM user management and permission setting
• Deletion/updating/creation of records within Salesforce
• Ongoing data management, ensuring data is accurate and consistent; updated promptly and processed by correct rules and procedures
• Serve as a gatekeeper for ensuring best practices and integrity of the System

REPORTING

• Maintain existing reports and dashboards, and identify gaps in reporting/ areas for improvement.
• Develop best-in-class reporting, utilising the full capabilities of Salesforce (e.g. Einstein Analytics).
• Provide ad-hoc reports when required.

USER SUPPORT

• Manage the UK&I Salesforce helpdesk and successfully resolve end-user issues in a timely manner.
• Keep all UK&I stakeholders up to date regarding issues affecting the system.

TRAINING

• Produce clear and concise training documentation to aid end users.
• Train all new starters and provide group/one-to-one training for existing staff when required.
• Grow the Salesforce.com skill set across the organization.

PROCESS IMPROVEMENT

• Create, design and develop new processes that support the needs of the business and departments within it.
• Communicate all changes to the existing Best Practice documentation.
• Ensure Best Practice documentation is kept up to date and relevant at all times.
• Work closely with our Global CRM team on future Salesforce projects and initiatives.

Profile requested

• Previous experience in a support-based role is essential ·
• Skilled in Salesforce reporting and dashboard creation ·
• Salesforce Administrator qualification is highly desirable ·
• Experience of Salesforce Lightning and Salesforce Service Cloud ·
• Experience using Trailhead community support and training ·
• Knowledge of Einstein Analytics

As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as:

26 days' annual leave, an attractive company pension scheme and a flexible benefit scheme (including health insurance, dental cover, medical cash plan…).

We attach great importance to your development: a comprehensive induction, further training opportunities and access to LinkedIn Learning are available to you. Take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program. In addition, we offer an extensive, global employee assistance program that provides a wide range of benefits as well as retirement benefits.

CRM Administrator (Sugar CRM)

Location: Bracknell Job Type: Full-Time Department: IT Reports To: CTO

Job Summary

We are seeking a detail-oriented, technically proficient CRM Administrator with hands-on experience in managing and enhancing CRM systems and their connected platforms. The successful candidate will play a critical role in ensuring the CRM platform effectively supports business processes, enhances customer engagement, and drives operational efficiency.

Key Responsibilities

• Administer, configure, and maintain the company’s system to meet business needs.
• Manage user accounts, permissions, and security settings.
• Provide end-user support and training, acting as the primary point of contact for CRM-related queries.
• Maintain data integrity by performing regular data audits, cleansing, and deduplication.
• Collaborate with stakeholders to understand requirements and implement system improvements, customisations, and workflows.
• Generate reports and dashboards to support business decision-making.
• Troubleshoot technical issues, liaise with vendors for support, and manage system upgrades.
• Document system configurations, processes, and training materials.
• Ensure CRM compliance with company policies, data protection regulations, and security standards.
• Maintain effective data flow between CRM and other systems
• Promote user adoption and support process improvements across teams and systems.

Key Requirements

• Proven experience as a CRM Administrator, specifically with Sugar CRM.
• Strong understanding of CRM principles, data management, and business processes.
• Proficiency in configuring, customising, and supporting Sugar CRM solutions.
• Experience in managing user permissions, workflows, and reporting.
• Excellent analytical and problem-solving skills.
• Ability to translate business requirements into technical solutions.
• Strong attention to detail and commitment to data quality.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively across departments.
• Experience in creating user guides, process documentation, and training materials.
• Awareness of data protection regulations (e.g., GDPR) and CRM security best practices

Desirable Skills (Not Essential but Advantageous)

• Knowledge of integration between Sugar CRM and other business systems.
• Experience with CRM data migration projects.
• Basic understanding of database principles (SQL knowledge beneficial).

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

CRM Manager

Location: Sheffield (Hybrid, 2-3 days per week)

Salary: Up to £55,000

The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement.

The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior CRM hire in the business, owning and building out lifecycle marketing activity across both B2C and B2B audiences. The role reports into senior leadership and offers significant autonomy and visibility from day one.

Key Responsibilities

• Develop and own CRM strategy and execution across email, SMS, push, and in-app.
• Build and optimise automated customer journeys using Braze and Hubspot.
• Plan and execute lifecycle campaigns to drive customer retention and increase LTV.
• Collaborate with stakeholders across Marketing, Product, and Data.
• Lead A/B testing, reporting, and optimisation of CRM activity.
• Identify and implement segmentation strategies for personalised communications.
• Represent CRM across the business, influencing product and marketing decisions.

Skills & Experience Essential:

• 2-3 years experience in CRM or lifecycle marketing.
• Strong understanding of marketing automation, CRM KPIs, segmentation, and A/B testing.
• Hands-on experience with CRM tools such as Braze and/or Hubspot.
• Background in B2C marketing; B2B experience a plus.
• Confident working cross-functionally with commercial and technical teams.
• Comfortable in a fast-paced scale-up environment.

Desirable:

• Experience working as the sole CRM professional or in a small CRM team.
• Exposure to customer journey mapping and performance analysis.
• Interest in fintech, automotive, or consumer tech sectors.

Benefits

• Up to £55,000 base salary
• Hybrid working (2-3 days/week in Sheffield office)
• Opportunity to own CRM strategy and build from scratch
• Fast-growing scale-up with real ownership and visibility
• Collaborative and ambitious team culture

How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.

Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy

Our Company:

Genista Biosciences is a rapidly growing biotech company based in San Jose, CA that is dedicated to improving public health and food safety, both on the community and global scale.

Our Goal:

To revolutionize food safety by creating a cutting-edge platform based on a unique combination of robotics, software, and technology. Our ability to offer fast and accurate testing while still being cost-effective allows every member of the food supply chain (big or small) to be rest assured that the food they produce is safe thereby making the world a better place. The Customer Success team is responsible for building client-relationships, fostering loyalty, and ensuring retention. The CSM is the primary point of contact for customers and facilitates an exceptional experience built on trust, responsiveness, and eagerness to help.

Job Responsibilities:

• Establish and execute a proactive customer engagement strategy with clear retention goals and process milestones to work toward
• Onboard new clients and assist existing ones by connecting them with specific teams such as Sales, Laboratory and Engineering to address specific requests
• Methodically review, troubleshoot and handle customer issues/requests by following through in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
• Continuously optimize existing and future processes within the company that enhance client success and continually improve the quality, effectiveness, and efficiency of our processes
• Provide high-level technical support and work to resolve any customer dissatisfactions
• Assist in creating onboarding, training courses and educational/promotional materials for clients
• Maintain a detailed understanding of Genista’s offerings and work with clients to ensure they are making the most out of their experience with Genista’s offerings

Qualifications:

• Bachelor’s or advanced professional degree
• 3+ years of professional experience in customer success, customer outreach, client management
• Exceptional interpersonal skills as well as communication and writing skills are required
• Outstanding work ethic and the ability to report to job duties early in the day is needed
• Eager and focused individuals with integrity will be most successful in this position
• Must be excited to support brand goals and optimistic about sharing the company’s vision and message with customers

Customer Success Executive - Tech Scale-Up | Hybrid | West Yorkshire

Are you a confident communicator who thrives on building strong client relationships? Would you like to be part of a growing tech company where your work genuinely helps businesses protect themselves from fraud? If so, this could be the perfect opportunity.

A fast-growing RegTech company is looking for a proactive and people-focused Customer Success Executive to join their dynamic team. You'll play a key role in supporting a portfolio of business clients, ensuring they get maximum value from a market-leading compliance platform.

What You'll Be Doing:

• Developing trusted relationships with a varied client base across multiple sectors

• Acting as a key contact for product queries, training, and ongoing support

• Helping clients comply with Anti-Money Laundering regulations by using the platform effectively

• Identifying growth opportunities and introducing relevant new services or features

• Monitoring client engagement and addressing challenges before they become issues

• Conducting regular account reviews and ensuring clients stay up to date with industry developments

• Contributing to a supportive and collaborative team environment

What We're Looking For:

• Someone driven, customer-centric, and comfortable engaging with a wide range of stakeholders

• Excellent communication and problem-solving skills

• A willingness to learn - you'll receive full training on both the product and regulatory landscape

• Adaptability and a desire to grow within a successful and expanding team

Why Join?
This is a certified "Great Place to Work" and an award-winning employer with a genuine commitment to professional development and employee wellbeing. You'll be supported with clear progression paths, regular feedback, and a great mix of benefits.

Benefits Include:

• 25 days' holiday rising to 30 with service

• Private medical insurance (including dental & optical)

• Enhanced maternity/paternity leave

• Paid volunteer day each year

• Cycle to work scheme & on-site gym

• Pension & life assurance

• Inclusive culture and active support for wellbeing and social impact

If you're looking for a role where you can make a real impact, build meaningful relationships, and grow your career in a thriving tech business - we'd love to hear from you.