190 Customer Relationship Management jobs in the United Kingdom

Customer Success Specialist (Account Manager) - Inside Sales

Location: Swindon, Wiltshire

An exciting opportunity has arisen for a Customer Success Specialist to join a market-leading distributor of high-performance electrical interconnect and electro-mechanical components, supporting key sectors including Aerospace and Defence

This is a fantastic role for a proactive, target-driven inside sales professional who thrives in a consultative, technical sales environment and enjoys building strong customer relationships while driving sales growth.

Main responsibilities of the Customer Success Specialist (Account Manager) based in Swindon:

• Proactively manage and grow up to 125 existing customer accounts
• Exceed monthly KPIs for sales, margin, and quote conversion
• Build and manage a strong opportunity pipeline through CRM
• Provide consultative advice on products and value-added services
• Identify supply chain opportunities to benefit both customers and margins
• Monitor competitor activity and promote key differentiators
• Deliver outstanding technical support to customers
• Maintain accurate CRM records, including pipeline, pricing, and trading terms
• Work to defined quality standards and embrace continuous improvement

Requirements of the Customer Success Specialist (Account Manager) based in Swindon:

• Proven track record of exceeding sales performance targets
• Tenacious and commercially minded with a passion for customer service
• Strong verbal and written communication skills
• Organised, efficient, and confident in pricing and margin calculations
• Negotiation experience and strong numerical competency
• Thrive in a fast-paced environment with a continuous improvement mindset

This is an excellent opportunity to join a growing and supportive team within a global group, where you'll have the autonomy to make a measurable impact and develop within a dynamic sales environment.

To apply for this Customer Success Specialist (Account Manager) based in Swindon role, please send your CV to:

(url removed) or call (phone number removed) / (phone number removed)

C ustomer Success Specialist | Up to £25K | Leicester | Mon–Fri Full-time: 8:30 AM – 4:30 PM | Part-time: 9:30 AM – 2:30 PM

Are you a people person with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy brightening someone’s day?

Join Selective Marketplace Ltd – home to elegant womenswear brands Wrap London and Poetry Fashion – as our next Customer Success Specialist . Become part of a close-knit team that puts the customer experience at the heart of everything we do.

This is a fantastic opportunity to step into a rewarding full-time or part-time role with a growing company that champions teamwork, quality, and a warm, welcoming culture.

What We Offer:

• A secure, permanent role in a supportive and sociable team
li>Competitive salary (£3,000–£2 000 depending on experience)
• Cycle to work scheme
• Generous employee discount
• On-site parking
• Fun company events and a real sense of team spirit

Key Responsibilities of the Customer Success Specialist:

• Respond promptly and professionally to customer queries via email, chat, phone, and social media
• Support customers across the UK, US, and Germany (no German language required!)
• Maintain accurate customer accounts and ensure every issue is fully resolved
• Share customer feedback to help enhance our products and service
• Work closely with a friendly, collaborative team to build trust and deliver solutions
• Represent the voice and values of our two beautiful brands

What We’re Looking For:

< i>A confident communicator with excellent English and outstanding interpersonal skills
• Comfortable speaking with customers over the phone and in writing
• A team player who enjoys working in a fast-paced, customer-focused environment
• Must have the right to work in the UK

Why Join Us?

At Selective Marketplace, our in-house Customer Success team is the heart of our business. We don’t upsell or cold call—we simply provide smooth, thoughtful, and enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on delivering outstanding service, this is the role for you.

Ready to Let Your Career Shine?

Click APPLY to submit your CV for this exciting new Customer Success Specialist position and become a valued part of our growing team!

We have an opportunity for a dynamic Customer Success Specialist to lead new customer onboarding and training. You will take ownership of designing and delivering training sessions, create documentation and tutorials, and build strong lasting customer relationships. There is also potential for the right candidate to grow and develop the team leading to a successful career progression within the business.

As the Customer Success Specialist you will be responsible for hosting live and virtual training sessions from which you will gather customer feedback in order to evaluate our customers growing needs. You will be responsible for developing user-friendly training materials, collaborating with several teams to ensure we offer the best support and expertise to our customers. You will track training KPI's and generate reports, which will enable you to provide valuable insights to our customers, maintaining and evolving our strong customer relationships.

You will need proven experience in a customer training, success or enablement role. Highly articulate, you will have the ability to simplify complex features for our customer base as well as be able to produce digital training materials. Strong presentation skills are a must and you will need to be proficient in using video conferencing and screen recording tools. You will need to demonstrate a customer-first mindset and will be familiar with a start-up working environment. Ideally, you will have health or social care experience and have familiarity with customer success metrics.

In return we offer a competitive salary, BUPA private healthcare and company pension scheme. As a growing business, there will be professional development opportunities. Our inclusive work environment values every team member. We promote continuous learning, collaboration, innovation, and a customer-first mindset. Diversity is celebrated, and everyone can be their authentic selves. Join us in making a difference in healthcare.

No agents please

Who we are… 

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.   

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. 

Why join GlobalData? 

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence. 

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.  

The role… 

Join our dynamic EMEA Customer Success Team as a Customer Success Executive, where you'll be the vital link between our cutting-edge intelligence solutions and our clients' business success. This role combines relationship building, strategic thinking, and client advocacy to ensure maximum value delivery and long-term partnerships.  

What you’ll be doing… 

Client Relationship Management 

• Proactively build and maintain strong relationships with clients through regular engagement 
li>Ensure clients maximise their return on investment and see full value in our services  li>Engage, delight, and retain clients by addressing their business and individual user challenges 

Strategic Partnership 

< i>Collaborate cross-functionally with research teams to deliver timely solutions to clients' most pressing questions  li>Partner with Account Managers, Analysts, Sales Executives to understand client objectives and identify growth opportunities  li>Act as the 'voice of the customer' within our business, providing valuable feedback to drive continuous improvement 

Product Expertise & Industry Knowledge 

< i>Develop deep expertise in our products and services  li>Stay current with industry trends and developments to drive meaningful client conversations  li>Maintain accurate client records in our CRM system to ensure data integrity 

What we’re looking for… 

Essential Requirements 

• Ba helor's degree and/or 1-3 years of experience in client support, customer success, or service roles 
li>Strong goal orientation with a positive approach to KPIs and performance targets  li>Excellent written and verbal communication skills  li>Proven ability to meet deadlines with exceptional attention to detail  li>Strong prioritisation and organisational capabilities  li>Ability to work independently and collaboratively within a team 

Preferred Qualifications

li>Experience with Salesforce and Microsoft Office Suite  li>Experience with customer management platforms  li>Intellectual curiosity about business, people, and culture  li>Passion for creative problem-solving 

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) 

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. 

#LI-HYBRID #LI-UB1

Job Title: Customer Success Manager, Telecom CCaaS
Location: Manchester
Salary: 36,000 - 40,000 basic
Industry: Telecoms (specifically CCaaS)

Are you passionate about customer success and the cutting edge of telecom technology?

We're looking for an enthusiastic and experienced Customer Success Manager (CSM) to join our client in Manchester. If you thrive on building strong relationships, ensuring clients maximise the value of their investment, and are excited by the dynamic world of Contact Centre as a Service (CCaaS) within the telecommunications sector, this could be the perfect role for you!

The Company

Our client partners with the leading CCaaS providers including Zoom, Ring Central, NICE, Microsoft + Many more and are empowering businesses across the UK to deliver exceptional customer experiences.

They are based in Manchester and pride themselves on our collaborative culture, commitment to technological excellence, and unwavering focus on client satisfaction. They believe in pushing boundaries, fostering growth, and making a real impact in the telecom industry.

The Role

As a Customer Success Manager, you'll be the trusted advisor and primary point of contact for a portfolio of our key telecom clients. Your mission will be to ensure their continued success and satisfaction with our CCaaS platform. This isn't just about problem-solving; it's about proactively identifying opportunities, driving adoption, and demonstrating the tangible value our solutions bring to their operations.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a dedicated portfolio of telecom clients.
• Proactively engage with clients to understand their business objectives, challenges, and evolving needs.
• Onboard new clients and guide them through the successful implementation and adoption of our CCaaS platform.
• Monitor client health, identify at-risk accounts, and develop strategies to mitigate churn.
• Conduct regular business reviews to demonstrate ROI, highlight new features, and present expansion opportunities.
• Collaborate closely with our sales, product, and support teams to ensure a seamless customer journey.
• Act as a client advocate internally, ensuring their feedback and needs are communicated to relevant departments.
• Stay up-to-date with industry trends, product enhancements, and competitive landscape within the telecom CCaaS space.

What You'll Bring

• Proven experience as a Customer Success Manager or similar client-facing role (e.g., Account Manager, Project Manager) within the telecommunications or SaaS industry.
• A solid understanding of Contact Centre as a Service (CCaaS) platforms and their value proposition.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• A proactive, results-driven approach and a passion for helping others succeed.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Based in or willing to commute to Manchester.

Desirable (but not essential)

Experience with any of the following CCaaS Providers:

• Zoom
• RingCentral
• NICE
• GoTo
• Dialpad
• Five9
• Genesys
• 8x8
• Content Guru

Why Join

• Customer satisfaction over sales : A rare opportunity to focus on true customer success and not sales focused. This company is truly looking for a conscientious customer centric CSM who loves relationship building.
• Impactful Work: Play a crucial role in the success of our clients and the growth of the company.
• Career Growth: Opportunities for professional development and advancement in a rapidly expanding industry.
• Innovative Environment: Work with cutting-edge technology and a team dedicated to innovation.
• Fantastic Culture: Join a supportive, collaborative, and fun team right here in Manchester.

Ready to Make a Difference?

If you're a dedicated Customer Success professional with a passion for telecom CCaaS and a desire to join a thriving Manchester-based company, we'd love to hear from you!

Apply Now!

Please submit your CV or reach out directly to discuss the role in more detail.

Customer Success Specialist (Account Manager) - Inside Sales

Location: Swindon, Wiltshire

An exciting opportunity has arisen for a Customer Success Specialist to join a market-leading distributor of high-performance electrical interconnect and electro-mechanical components, supporting key sectors including Aerospace and Defence

This is a fantastic role for a proactive, target-driven inside sales professional who thrives in a consultative, technical sales environment and enjoys building strong customer relationships while driving sales growth.

Main responsibilities of the Customer Success Specialist (Account Manager) based in Swindon:

• Proactively manage and grow up to 125 existing customer accounts
• Exceed monthly KPIs for sales, margin, and quote conversion
• Build and manage a strong opportunity pipeline through CRM
• Provide consultative advice on products and value-added services
• Identify supply chain opportunities to benefit both customers and margins
• Monitor competitor activity and promote key differentiators
• Deliver outstanding technical support to customers
• Maintain accurate CRM records, including pipeline, pricing, and trading terms
• Work to defined quality standards and embrace continuous improvement

Requirements of the Customer Success Specialist (Account Manager) based in Swindon:

• Proven track record of exceeding sales performance targets
• Tenacious and commercially minded with a passion for customer service
• Strong verbal and written communication skills
• Organised, efficient, and confident in pricing and margin calculations
• Negotiation experience and strong numerical competency
• Thrive in a fast-paced environment with a continuous improvement mindset

This is an excellent opportunity to join a growing and supportive team within a global group, where you'll have the autonomy to make a measurable impact and develop within a dynamic sales environment.

To apply for this Customer Success Specialist (Account Manager) based in Swindon role, please send your CV to:

(url removed) or call (phone number removed) / (phone number removed)

We have an opportunity for a dynamic Customer Success Specialist to lead new customer onboarding and training. You will take ownership of designing and delivering training sessions, create documentation and tutorials, and build strong lasting customer relationships. There is also potential for the right candidate to grow and develop the team leading to a successful career progression within the business.

As the Customer Success Specialist you will be responsible for hosting live and virtual training sessions from which you will gather customer feedback in order to evaluate our customers growing needs. You will be responsible for developing user-friendly training materials, collaborating with several teams to ensure we offer the best support and expertise to our customers. You will track training KPI's and generate reports, which will enable you to provide valuable insights to our customers, maintaining and evolving our strong customer relationships.

You will need proven experience in a customer training, success or enablement role. Highly articulate, you will have the ability to simplify complex features for our customer base as well as be able to produce digital training materials. Strong presentation skills are a must and you will need to be proficient in using video conferencing and screen recording tools. You will need to demonstrate a customer-first mindset and will be familiar with a start-up working environment. Ideally, you will have health or social care experience and have familiarity with customer success metrics.

In return we offer a competitive salary, BUPA private healthcare and company pension scheme. As a growing business, there will be professional development opportunities. Our inclusive work environment values every team member. We promote continuous learning, collaboration, innovation, and a customer-first mindset. Diversity is celebrated, and everyone can be their authentic selves. Join us in making a difference in healthcare.

No agents please

Job Title: Customer Success Manager, Telecom CCaaS
Location: Manchester
Salary: 36,000 - 40,000 basic
Industry: Telecoms (specifically CCaaS)

Are you passionate about customer success and the cutting edge of telecom technology?

We're looking for an enthusiastic and experienced Customer Success Manager (CSM) to join our client in Manchester. If you thrive on building strong relationships, ensuring clients maximise the value of their investment, and are excited by the dynamic world of Contact Centre as a Service (CCaaS) within the telecommunications sector, this could be the perfect role for you!

The Company

Our client partners with the leading CCaaS providers including Zoom, Ring Central, NICE, Microsoft + Many more and are empowering businesses across the UK to deliver exceptional customer experiences.

They are based in Manchester and pride themselves on our collaborative culture, commitment to technological excellence, and unwavering focus on client satisfaction. They believe in pushing boundaries, fostering growth, and making a real impact in the telecom industry.

The Role

As a Customer Success Manager, you'll be the trusted advisor and primary point of contact for a portfolio of our key telecom clients. Your mission will be to ensure their continued success and satisfaction with our CCaaS platform. This isn't just about problem-solving; it's about proactively identifying opportunities, driving adoption, and demonstrating the tangible value our solutions bring to their operations.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a dedicated portfolio of telecom clients.
• Proactively engage with clients to understand their business objectives, challenges, and evolving needs.
• Onboard new clients and guide them through the successful implementation and adoption of our CCaaS platform.
• Monitor client health, identify at-risk accounts, and develop strategies to mitigate churn.
• Conduct regular business reviews to demonstrate ROI, highlight new features, and present expansion opportunities.
• Collaborate closely with our sales, product, and support teams to ensure a seamless customer journey.
• Act as a client advocate internally, ensuring their feedback and needs are communicated to relevant departments.
• Stay up-to-date with industry trends, product enhancements, and competitive landscape within the telecom CCaaS space.

What You'll Bring

• Proven experience as a Customer Success Manager or similar client-facing role (e.g., Account Manager, Project Manager) within the telecommunications or SaaS industry.
• A solid understanding of Contact Centre as a Service (CCaaS) platforms and their value proposition.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• A proactive, results-driven approach and a passion for helping others succeed.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Based in or willing to commute to Manchester.

Desirable (but not essential)

Experience with any of the following CCaaS Providers:

• Zoom
• RingCentral
• NICE
• GoTo
• Dialpad
• Five9
• Genesys
• 8x8
• Content Guru

Why Join

• Customer satisfaction over sales : A rare opportunity to focus on true customer success and not sales focused. This company is truly looking for a conscientious customer centric CSM who loves relationship building.
• Impactful Work: Play a crucial role in the success of our clients and the growth of the company.
• Career Growth: Opportunities for professional development and advancement in a rapidly expanding industry.
• Innovative Environment: Work with cutting-edge technology and a team dedicated to innovation.
• Fantastic Culture: Join a supportive, collaborative, and fun team right here in Manchester.

Ready to Make a Difference?

If you're a dedicated Customer Success professional with a passion for telecom CCaaS and a desire to join a thriving Manchester-based company, we'd love to hear from you!

Apply Now!

Please submit your CV or reach out directly to discuss the role in more detail.

As a Customer Success Manager , you will play a key role in ensuring customers achieve maximum value from a leading digital health platform. This dynamic position involves onboarding, training, support, platform configuration, and building long-term customer relationships. You will also contribute to pre-sales efforts and support ongoing improvements in platform functionality and operations.

Key Responsibilities:

1. Customer Success and Platform Delivery

• Lead onboarding for new customers, guiding them through successful deployment and adoption of the platform.
• Train healthcare teams to confidently use the platform, driving engagement and long-term usage.
• Build strong, trust-based relationships with customers, ensuring satisfaction and retention.
• Monitor usage data and identify opportunities to improve customer outcomes and expand platform use.
• Troubleshoot and resolve customer issues, ensuring a seamless user experience.
• Gather and share customer feedback to inform internal product and service improvements.
• Configure digital care pathways and manage platform settings in line with customer needs.
• Lead customer integration projects from planning through go-live, ensuring timely and successful delivery.
• Support customers in redesigning care pathways and recognising associated benefits.

2. Pre-Sales Support

• Collaborate with the Sales team to align platform capabilities with customer requirements.
• Engage prospective customers to understand clinical and operational challenges.
• Design and map best-practice care pathways based on recognised guidance (e.g., NICE, GIRFT, ICHOM).
• Contribute to scalable care solutions across a range of clinical specialties.
• Support the collection of clinical evidence and outcomes to strengthen sales and implementation processes.

3. Cross-Team Support and Other Tasks

• Support colleagues with administrative configuration tasks as needed.
• Assist in platform demonstrations for potential customers.
• Document product development needs in JIRA and coordinate priorities with internal teams.

Ideal Candidate Profile

• Proven experience in Customer Success, Implementation, or Digital Health Delivery.
• Strong interpersonal and communication skills, with the ability to build relationships across healthcare teams and stakeholders.
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Understanding of digital health platforms, care pathways, or experience working within healthcare systems.
• Comfortable using configuration tools, internal dashboards, and project management systems.
• Self-motivated, collaborative, and focused on driving positive outcomes for customers.