1,431 Customer Relationship Management jobs in the United Kingdom

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

Customer Service Agent

Immediate Interviews

Yolk Recruitment are excited to be working exclusively with a fantastic financial services company just outside Pontypridd, who are looking for passionate Customer Service Agents to join their friendly team.

If you love helping people and want to build a career where great service really matters, this is the perfect opportunity. You'll be the voice of the business-guiding customers through their finance agreements, answering questions, and making sure every interaction is a positive one.

You'll join a close-knit contact centre team of around 20 people, where collaboration and support come naturally. Plus, you'll receive thorough training and ongoing development to help you succeed and grow.

What you'll be doing:

• You'll help customers understand their finance agreements over telephone, email and via other platforms
• You will be working resolving queries quickly and confidently
• If you directly cant support with someone you will liase internally to ensure customers satisfaction.

What experience will you need:

• Experience in customer service, providing support by speaking to customers on the telephone.
• Strong listening and communication skills
• The ability to stay calm and solve problems efficiently
• Good organisational and time management skills
• A team-first attitude and a willingness to learn
• Bonus: Knowledge of the motor finance industry

What You'll Get in Return

• Salary of 24,500
• No shift work-Mon-Friday working hours 9-5.15
• 26 days holidays plus bank holidays
• A permanent, full-time role on site with hybrid option
• Private medical cover
• High street discounts
• Ongoing career development and growth opportunities for team leadership and management
• Its an easily accessible location, with train/bus links and free parking.

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

• Generous Holiday Allowance:  Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working:  Equipment provided for home office setup

Customer Service
Location: Dundee
Pay Rates: 13.42 to 31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 13/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks

Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations

You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.

Shift Patterns
We offer a variety of shift options to suit different lifestyles.

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time and may include evenings.

Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.

Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)

Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Working Monday - Friday 09.00 - 17.00

• To support the ongoing maintenance and enhancement of the customer portal by managing data entry, updating documentation, refining communication scripts, and conducting outbound customer calls to ensure accurate information and a high standard of service delivery.

• Customer Portal Updates

  • Review and update content within the customer portal.
  • Ensure accuracy and consistency of customer-facing information.
  • Flag and correct any data discrepancies or outdated content.

• Document & Data Handling

  • Support with uploading, organising, and maintaining customer documents.
  • Perform accurate data entry and validation tasks.
  • Maintain confidentiality and data protection standards at all times.

• Customer Communication

  • Make outbound calls to customers to verify information, follow up on queries, or provide updates.
  • Log call outcomes and update customer records accordingly.
  • Handle customer interactions professionally.
  • 
    
    Skills & Experience Required:
    
    
    • Strong attention to detail and accuracy in data entry.
    • Excellent verbal and written communication skills.
    • Comfortable making outbound calls and handling customer queries.