2,210 Customer Success jobs in the United Kingdom

• Takes ownership of the management of their clients & TU Business goals, independently delivering and executing against these, to promote and develop yourself, to provide expert management of the client base.
• Proactively manage a portfolio of accounts from trial and On-boarding through to BAU on-going relationship management.
• Proactively engaging with clients at renewal to renew contracts and retain the business.
• Can problem solve by analyzing solutions using own judgement and can handle contentious or more complex queries.
• Works closely with our Sales teams to proactively support all new and existing client relationships, to retain and grow our client base, in a way that drives the highest NPS score possible.
• Interpret/Understand complex topics and successfully communicate all relevant details in an appropriate way and level for the respective audience.
• Builds and leverages relationships with other departments.
• Recognizes and develops individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
• Is a continuous champion for the organisation, sharing knowledge of TransUnion's core products and services with the wider team.

• Requires a strong background in the credit or related industry
• Excellent communication and negotiation skills with all internal and external clients.
• Attention to detail with the ability to project manage, set priorities and stay organised.
• Proven establishment, maintenance and retention of client relationships are essential.
• Ability to demonstrate independence and initiative are a necessity.
• Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision.
• Ability to persuasively communicate ideas to colleagues and customers in scenarios with flexibility and sound judgment.
• Collaborative mindset and Team Player - not afraid to help where needed.
• Works well under pressure.
• A passion for first class service and a customer-focused mindset
• Experience of using Salesforce.
• Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

Who we are… 

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.   

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. 

Why join GlobalData? 

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence. 

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.  

The role…  

Join our dynamic EMEA Customer Success Team as a Customer Success Executive, where you'll be the vital link between our cutting-edge intelligence solutions and our clients' business success. This role combines relationship building, strategic thinking, and client advocacy to ensure maximum value delivery and long-term partnerships.   

What you’ll be doing…  

Client Relationship Management  

• Proactively build and maintain strong relationships with clients through regular engagement  
li>Ensure clients maximise their return on investment and see full value in our services   < i>Engage, delight, and retain clients by addressing their business and individual user challenges  

Strategic Partnership  

• < i>Partner with Account Managers, Analysts, Sales Executives to understand client objectives and identify growth opportunities  
< i>Act as the 'voice of the customer' within our business, providing valuable feedback to drive continuous improvement  

Product Expertise & Industry Knowledge  

• < i>Stay current with industry trends and developments to drive meaningful client conversations  
< i>Maintain accurate client records in our CRM system to ensure data integrity  

What we’re looking for…  

Essential Requirements   

• Bache or's degree and/or 1-3 years of experience in client support, customer success, or service roles  
< i>Strong goal orientation with a positive approach to KPIs and performance targets   < i>Excellent written and verbal communication skills   < i>Proven ability to meet deadlines with exceptional attention to detail   < i>Strong prioritisation and organisational capabilities   < i>Ability to work independently and collaboratively within a team  

Preferred Qualifications  

Experience with Salesforce and Microsoft Office Suite   < i>Experience with customer management platforms   < i>Intellectual curiosity about business, people, and culture   < i>Passion for creative problem-solving 

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) 

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. 

#LI-HYBRID #LI-UB1

Customer Success Executive

Salary : £35k-45k + excellent benefits (travel allowance, bonus scheme, pension, health insurance)

Location: London, Docklands/Tower Hill

Job Type: Permanent/ Full Time

Starting Date: asap

Our client are looking for a vibrant and driven Customer Success Executive with passion for customer support to join their Customer Excellence team. You will be responsible for providing general administrative support to the Customer Success Team, assisting with management of the customer accounts, addressing enquiries, and ensuring a seamless service delivery.

Key tasks:

• Manage a small portfolio of customer accounts
li>Collate operational data and use it to produce monthly reports
• Provide administrative support to the Customer Success Team
• Maintain accurate records of customer interactions
• Respond to customer inquiries promptly and professionally
• Regularly audit work being done and customer service being provided to ensure all standards are met
• Co-ordinate with various departments to resolve client issues quickly and professionally
• Monitor customer issues and feedback to identify patterns, and work to lessen recurring issues
• Attend customer and industry focused networking events

About you:

• Previous service experience
• Strong customer facing skills
• Collaborative approach
• Strong written and verbal communication skills
• Good reporting & analytical skills
• Data Centre industry knowledge would be welcomed

Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months

We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.
We are looking for candidates who have strong customer success experience working in financial services companies.

What you'll be doing:

• Lead end-to-end client onboarding processes
• Review and coordinate contracts, SLAs, and performance agreements
• Act as a key liaison between clients and internal teams
• Track commercial metrics and manage timelines
• Resolve issues quickly to maintain strong client relationships

What we're looking for:

• Experience in client onboarding, client services, or implementation
• Familiarity with contracts, SLAs, and KPIs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to deliver to deadlines
• Background working in financial services companies.

This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.

The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.

This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.

Specific duties include but are not limited to the following job functions.

• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical

• Provide cover for Customer Success Managers on key accounts during absence

• Collate operational data and produce monthly customer service reports

• Provide exceptional administrative support to the Customer Success Team

• Maintain accurate records of customer interactions

• Respond to customer inquiries promptly and professionally by phone, email or other communications channels

• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly

• Co-ordinate with various departments to resolve client issues quickly and professionally

• Participate in team meetings to and contribute ideas to improve overall customer satisfaction

• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues

• Attend customer and industry focused networking events both on-site and off-site

• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager

The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.

You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Key Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.
• Collaborate with internal teams, sharing customer insights to support ongoing improvements.
• Handle inquiries via phone, email, and web chat with speed and professionalism.
• Maintain accurate CRM records and contribute to process improvements.
• Provide strategic support to help clients achieve their goals using our solutions.

About You

• Strong relationship-building skills with business and corporate clients.
• Team player who thrives in a fast-paced, high-volume environment.
• Excellent communicator with a customer-first mindset and empathetic approach.
• At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
• Highly organised with the ability to manage multiple priorities.
  
  

What We Offer

• Competitive salary + performance bonuses ( salary can be disclosed on application )
• Flexible working hours
• Collaborative and inclusive work environment

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Success Manager

A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.

Location: Central London– Hybrid – 3 days on site

Salary: Negotiable

Requirements for Customer Success Manager

• Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation
li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
• You are able to easily grasp technology and are intrigued by the impact AI is having
• Excellent customer-facing skills
• A motivated self-starter with a problem-solving attitude
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English

Responsibilities for Customer Success Manager

• You will be a central font of knowledge ensuring an excellent customer experience to the users.
• You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months

We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.

What you'll be doing:

• Lead end-to-end client onboarding processes
• Review and coordinate contracts, SLAs, and performance agreements
• Act as a key liaison between clients and internal teams
• Track commercial metrics and manage timelines
• Resolve issues quickly to maintain strong client relationships

What we're looking for:

• Experience in client onboarding, client services, or implementation
• Familiarity with contracts, SLAs, and KPIs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to deliver to deadlines
• Background in financial services, professional services, or training is a plus

This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Customer success Manager -ERP software , SAP B1, Software Sales, Account Management,

This role is work with 45 existing clients as a customer success manager.

This job is home based with travel to client sites when necessary and 1 day every 3 months in the office (or on a team day).

This is a well run company, with a good ERP solution that works. Your job is to buddy up with the other account manager and help them with the "customer success issues" so you will be at the front of the client relationship making sure they are happy.

You need to have worked in a client facing role working with customers and understand:

How business run

Software licensing

Professional services (Implementation and support)

You will be a chatty, cheerful person who can listen, understand and then help improve things.

If you have strong customer success experience with:

Erp software

Accounting software

WMS software

Manufacturing / MRP software

CRM software

Distribution or wholesales software

Please apply and I'll read your CV, thanks Jake.