2,654 Customer Success jobs in the United Kingdom

Customer Success Associate

Three days hybrid – Canary Wharf

£45,000 – £50,000

Are you passionate about building strong client relationships and delivering real value? Our client is looking for a Customer Success Associate to join a growing team in Canary Wharf. This is a fantastic opportunity to be the second hire in a scalable regional Customer Success model, supporting UK and European clients in the Cyber space.

About the Role

As our client’s Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from their services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.

They are looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, they would love to hear from you.

What You’ll Be Doing:

• Acting as the main point of contact for your assigned accounts.
• Understanding client goals and creating tailored success plans.
• Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions.
• Building and executing renewal strategies, forecasting risks, and ensuring timely renewals.
• Spotting upsells and cross-sell opportunities.
• Driving product adoption and engagement using proven playbooks.
• Preparing clear executive updates and contributing to QBR materials.
• Championing service value and client satisfaction.

What They’re Looking For:

• 1–3 years’ experience in Customer Success or Account Management (ideally in tech, managed services, or SaaS).
• Strong communication skills, with confidence in executive-level and technical conversations.
• Experience supporting renewals and structured success planning.
• Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services.

If you’re ready to make a real impact and grow your career in a supportive, forward-thinking environment, apply today!

You've built a reputation for delivering exceptional customer experiences. You've led teams, driven growth, and solved problems others couldn't. But lately, something's missing, maybe it's the red tape, the endless Zoom calls, or the lack of real connection, appreciation or opportunity?

Our client is offering more than a role. They're offering a culture where your voice matters, your ideas are welcomed, and your impact is felt. They're a family-run business with an international reputation and a self-sustaining flow of leads, no cold calls, no corporate nonsense. Just real relationships, real results, and a team that has each other's backs.

They believe in empowering people, not managing them. They encourage responsible and accountable risk-taking, celebrate efficiency, and operate with a no-blame mindset. If you're tired of bureaucracy and want to be part of something meaningful, something long-term, this is your moment.

The company are looking for someone who thrives in a collaborative, in-person environment, values their work-life balance, and is ready to grow into a leadership role like Head of Sales & Marketing. If you're ambitious, driven, and want to build something that lasts our client wants to meet you.

What You'll Be Doing

As Customer Success Manager, you'll be the voice of customers inside the business. You'll:

• Build and maintain strong, long-term customer relationships
• Ensure clients get maximum value from our solutions
• Nurture our supply partners and handle all referrals
• Identify opportunities for growth and upselling
• Collaborate across departments to improve customer experience
• Help shape our customer success strategy as we grow
• Develop your career-with a clear path to roles like Head of Sales & Marketing

Why You'll Thrive 

• No Red Tape: They trust their team to make smart decisions-no micromanagement, no endless approvals
• Risk-Friendly Culture: Innovation is encouraged. Mistakes are part of learning-no blame games here
• Inbound Pipeline: Their reputation speaks for itself. No cold calling-just genuine relationship building
• Family Feel: They've got each other's backs. You'll feel it from day one
• Work-Life Balance: They reward effort with flexibility. Evenings and weekends are yours
• Office-Based Teamwork: They value real collaboration-this is a full-time, in-office role in Doncaster

Benefits You'll Love

• 25 days holiday + bank holidays
• Christmas break from Dec 24th to New Year
• Birthday off after 2 years' service
• Pension scheme
• Private healthcare via Westfield
• Career development: training, PDRs, and mapped progression

If you are interested in this role and would like to learn more, please attach your up to date CV to the link provided and we will be in direct contact.

                                   Customer Success Manager – Membership Association

Hybrid – London (2 Days – Office)

£36,000 - £40,000 Base Salary

Leading membership association seeks a highly ambitious and talented Customer Success Manager  to join their fast-growing team.

We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated  and passionate team in this fast-growing business.

Reporting to the Head of Member Engagement, The Member Engagement / Client Success Manager will work alongside their Membership Manager’s, to build valuable relationships with key industry  stakeholders.

The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.

The successful candidate will have a proactive approach, paying close attention to detail and ensuring  that the members are engaged throughout the year, culminating in successful renewals. The ideal  candidate will also have previous experience in a client-facing role.

Key responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to  develop a strategic plan for engagement.
• The first point of contact for members enquiries and coordinating internally to follow-up.
• Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile Required:

• Ideally 3+ years’ experience in an association membership, event, or conference  sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive  demonstrable retention and growth.
• Fantastic communicator with the ability to seamlessly connect people, face to face and on  the phone and in written communication.
• The ability to work confidently, highly organised and solution focused.
• High standard of interpersonal skills, professional confidence and tenacity
• Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
• Experienced at building and maintaining relationships with clients.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital,  outdoor, TV, radio and business intelligence.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. 

We work with people at every stage of their career from undergraduates looking for their first  entry point into sales to senior managers and directors looking for their next challenge.

                                   Customer Success Manager – Membership Association

Hybrid – London (2 Days – Office)

£36,000 - £40,000 Base Salary

Leading membership association seeks a highly ambitious and talented Customer Success Manager  to join their fast-growing team.

We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated  and passionate team in this fast-growing business.

Reporting to the Head of Member Engagement, The Member Engagement / Client Success Manager will work alongside their Membership Manager’s, to build valuable relationships with key industry  stakeholders.

The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.

The successful candidate will have a proactive approach, paying close attention to detail and ensuring  that the members are engaged throughout the year, culminating in successful renewals. The ideal  candidate will also have previous experience in a client-facing role.

Key responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to  develop a strategic plan for engagement.
• The first point of contact for members enquiries and coordinating internally to follow-up.
• Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile Required:

• Ideally 3+ years’ experience in an association membership, event, or conference  sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive  demonstrable retention and growth.
• Fantastic communicator with the ability to seamlessly connect people, face to face and on  the phone and in written communication.
• The ability to work confidently, highly organised and solution focused.
• High standard of interpersonal skills, professional confidence and tenacity
• Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
• Experienced at building and maintaining relationships with clients.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital,  outdoor, TV, radio and business intelligence.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. 

We work with people at every stage of their career from undergraduates looking for their first  entry point into sales to senior managers and directors looking for their next challenge.

Customer Success Manager – Enterprise SaaS

London | Hybrid (3 days in office)

£75,000 + Competitive OTE

We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale.

They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts.

This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities.

What you’ll be doing

• Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner.
• Driving renewals, upsell, and account growth through a consultative, outcome-driven approach.
• Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities.
• Guiding senior stakeholders through adoption and best-practice data strategy.
• Championing your customers internally across Product, Support, and Engineering.
• Spotting opportunities to optimise performance and deliver measurable ROI.

What we’re looking for

• 5+ years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments.
• Proven success managing strategic accounts, renewals, and commercial growth.
• Strong relationship-building and stakeholder management skills, especially at exec level.
• Commercially minded with a solid understanding of how to link product impact to business value.
• Confident operating in complex, cross-functional environments.

If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.

Customer Success Manager – Enterprise SaaS

London | Hybrid (3 days in office)

£75,000 + Competitive OTE

We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale.

They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts.

This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities.

What you’ll be doing

• Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner.
• Driving renewals, upsell, and account growth through a consultative, outcome-driven approach.
• Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities.
• Guiding senior stakeholders through adoption and best-practice data strategy.
• Championing your customers internally across Product, Support, and Engineering.
• Spotting opportunities to optimise performance and deliver measurable ROI.

What we’re looking for

• 5+ years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments.
• Proven success managing strategic accounts, renewals, and commercial growth.
• Strong relationship-building and stakeholder management skills, especially at exec level.
• Commercially minded with a solid understanding of how to link product impact to business value.
• Confident operating in complex, cross-functional environments.

If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.

Business & Financial Analyst (Customer Success) | LegalTech Startup | UK (Hybrid / Remote)

Attention

Are you passionate about helping startups grow and succeed? Do you enjoy solving complex problems, diving into data, and ensuring customers get the very best experience? Our client, an early-stage LegalTech company, is on a mission to simplify the fundraising and growth journey for founders. They are looking for a driven and detail-oriented Business & Financial Analyst (Customer Success) to join their team and help shape the way startups navigate their legal and financial processes.

Our client was founded by entrepreneurs, angel investors, accountants and lawyers who have all experienced the challenges of early-stage fundraising first-hand. They built a platform that combines technology and expert guidance to make legal and financial compliance for startups faster, more transparent, and cost-effective.

Their products and services cover everything founders need to raise capital, reward their teams, and stay compliant as they scale. This includes SEIS/EIS advance assurance and compliance, EMI and unapproved option schemes, and ShareholderProtect – a suite of key legal documents designed for pre-fundraise and bootstrapping founders.

Behind this technology is a customer-first culture, where every team member plays a part in helping founders succeed. That’s where this role comes in.

As a Business & Financial Analyst (Customer Success), you’ll be at the heart of the company’s relationship with its customers. You’ll guide early-stage startups through the SEIS/EIS advance assurance process, ensuring their data, documents, and financials are accurate and ready for HMRC approval.

You’ll also work closely with founders on EMI valuations, analysing business and financial information to determine fair, defensible values for share options. Your analytical eye and structured approach will help customers feel confident in the process and the outcomes you deliver.

Your role will blend analysis, process improvement, and customer strategy. Day to day, you’ll:

• Review startup pitch decks and financial forecasts for completeness and accuracy.
• Liaise with customers to clarify and correct information as part of the SEIS/EIS assurance process.
• Collate, interpret and value startup data to support EMI and unapproved option scheme valuations.
• Develop and improve internal workflows to make customer interactions more efficient.
• Create helpful resources such as FAQs and “How-to” guides to empower customers with self-serve tools.
• Collaborate with cross-functional teams – including technical and operations – to identify and resolve challenges in the customer journey.
• Map customer touchpoints to inform strategy and identify opportunities for upsell or additional services.
• Represent the voice of the customer within the company, ensuring that their priorities inform ongoing product and service development.

This is a varied and intellectually engaging position where financial and analytical thinking meet customer care. You’ll become an expert in the processes that underpin startup fundraising and growth, all while working in a supportive, fast-moving environment where your ideas are encouraged.

The ideal candidate will bring strong financial literacy, analytical skills, and a passion for startups. You might have studied finance, accounting, law, or a related discipline – or gained experience in a similar analytical or customer-facing role. You’ll need to be highly organised, process-driven, and comfortable handling data and documentation with precision.

Exposure to SEIS/EIS or EMI schemes is beneficial but not required – full training will be provided. What matters most is your curiosity, attention to detail, and commitment to helping startup founders succeed.

Interested? Apply now to learn more.

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO

We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.

Key Responsibilities

• Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
• Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
• Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
• Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
• Develop and maintain customer success dashboards and performance reporting for leadership visibility
• Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
• Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
• Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
• Represent the business with professionalism and credibility across client meetings and strategic reviews

About You

• 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
• Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
• Strong technical acumen to act as a bridge between clients and technical teams
• Excellent communication, organisation, and stakeholder management skills
• Commercially minded, data-driven, and comfortable analysing success metrics
• Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
• Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO

We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.

Key Responsibilities

• Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
• Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
• Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
• Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
• Develop and maintain customer success dashboards and performance reporting for leadership visibility
• Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
• Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
• Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
• Represent the business with professionalism and credibility across client meetings and strategic reviews

About You

• 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
• Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
• Strong technical acumen to act as a bridge between clients and technical teams
• Excellent communication, organisation, and stakeholder management skills
• Commercially minded, data-driven, and comfortable analysing success metrics
• Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
• Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous