491 Customer Success jobs in the United Kingdom

Job Title: Customer Success Manager, Telecom CCaaS
Location: Manchester
Salary: 36,000 - 40,000 basic
Industry: Telecoms (specifically CCaaS)

Are you passionate about customer success and the cutting edge of telecom technology?

We're looking for an enthusiastic and experienced Customer Success Manager (CSM) to join our client in Manchester. If you thrive on building strong relationships, ensuring clients maximise the value of their investment, and are excited by the dynamic world of Contact Centre as a Service (CCaaS) within the telecommunications sector, this could be the perfect role for you!

The Company

Our client partners with the leading CCaaS providers including Zoom, Ring Central, NICE, Microsoft + Many more and are empowering businesses across the UK to deliver exceptional customer experiences.

They are based in Manchester and pride themselves on our collaborative culture, commitment to technological excellence, and unwavering focus on client satisfaction. They believe in pushing boundaries, fostering growth, and making a real impact in the telecom industry.

The Role

As a Customer Success Manager, you'll be the trusted advisor and primary point of contact for a portfolio of our key telecom clients. Your mission will be to ensure their continued success and satisfaction with our CCaaS platform. This isn't just about problem-solving; it's about proactively identifying opportunities, driving adoption, and demonstrating the tangible value our solutions bring to their operations.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a dedicated portfolio of telecom clients.
• Proactively engage with clients to understand their business objectives, challenges, and evolving needs.
• Onboard new clients and guide them through the successful implementation and adoption of our CCaaS platform.
• Monitor client health, identify at-risk accounts, and develop strategies to mitigate churn.
• Conduct regular business reviews to demonstrate ROI, highlight new features, and present expansion opportunities.
• Collaborate closely with our sales, product, and support teams to ensure a seamless customer journey.
• Act as a client advocate internally, ensuring their feedback and needs are communicated to relevant departments.
• Stay up-to-date with industry trends, product enhancements, and competitive landscape within the telecom CCaaS space.

What You'll Bring

• Proven experience as a Customer Success Manager or similar client-facing role (e.g., Account Manager, Project Manager) within the telecommunications or SaaS industry.
• A solid understanding of Contact Centre as a Service (CCaaS) platforms and their value proposition.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• A proactive, results-driven approach and a passion for helping others succeed.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Based in or willing to commute to Manchester.

Desirable (but not essential)

Experience with any of the following CCaaS Providers:

• Zoom
• RingCentral
• NICE
• GoTo
• Dialpad
• Five9
• Genesys
• 8x8
• Content Guru

Why Join

• Customer satisfaction over sales : A rare opportunity to focus on true customer success and not sales focused. This company is truly looking for a conscientious customer centric CSM who loves relationship building.
• Impactful Work: Play a crucial role in the success of our clients and the growth of the company.
• Career Growth: Opportunities for professional development and advancement in a rapidly expanding industry.
• Innovative Environment: Work with cutting-edge technology and a team dedicated to innovation.
• Fantastic Culture: Join a supportive, collaborative, and fun team right here in Manchester.

Ready to Make a Difference?

If you're a dedicated Customer Success professional with a passion for telecom CCaaS and a desire to join a thriving Manchester-based company, we'd love to hear from you!

Apply Now!

Please submit your CV or reach out directly to discuss the role in more detail.

As a Customer Success Manager , you will play a key role in ensuring customers achieve maximum value from a leading digital health platform. This dynamic position involves onboarding, training, support, platform configuration, and building long-term customer relationships. You will also contribute to pre-sales efforts and support ongoing improvements in platform functionality and operations.

Key Responsibilities:

1. Customer Success and Platform Delivery

• Lead onboarding for new customers, guiding them through successful deployment and adoption of the platform.
• Train healthcare teams to confidently use the platform, driving engagement and long-term usage.
• Build strong, trust-based relationships with customers, ensuring satisfaction and retention.
• Monitor usage data and identify opportunities to improve customer outcomes and expand platform use.
• Troubleshoot and resolve customer issues, ensuring a seamless user experience.
• Gather and share customer feedback to inform internal product and service improvements.
• Configure digital care pathways and manage platform settings in line with customer needs.
• Lead customer integration projects from planning through go-live, ensuring timely and successful delivery.
• Support customers in redesigning care pathways and recognising associated benefits.

2. Pre-Sales Support

• Collaborate with the Sales team to align platform capabilities with customer requirements.
• Engage prospective customers to understand clinical and operational challenges.
• Design and map best-practice care pathways based on recognised guidance (e.g., NICE, GIRFT, ICHOM).
• Contribute to scalable care solutions across a range of clinical specialties.
• Support the collection of clinical evidence and outcomes to strengthen sales and implementation processes.

3. Cross-Team Support and Other Tasks

• Support colleagues with administrative configuration tasks as needed.
• Assist in platform demonstrations for potential customers.
• Document product development needs in JIRA and coordinate priorities with internal teams.

Ideal Candidate Profile

• Proven experience in Customer Success, Implementation, or Digital Health Delivery.
• Strong interpersonal and communication skills, with the ability to build relationships across healthcare teams and stakeholders.
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Understanding of digital health platforms, care pathways, or experience working within healthcare systems.
• Comfortable using configuration tools, internal dashboards, and project management systems.
• Self-motivated, collaborative, and focused on driving positive outcomes for customers.

**_Job Title:_**
Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth.
**A little about the role:**
As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth.
**Customer Onboarding & Implementation**
+ Own the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage.
+ Ensure continued alignment between the customer teams and the implementation process to deliver projects in line with the projects required timelines
+ Effectively collaborate with stakeholders, present project updates, and document key activities.
+ Identify project risks and blockers and manage the activities required to remediate.
+ Deliver compelling reports, lead meetings, and communicate insights to both technical and non-technical audiences.
**Customer Success & Engagement**
+ Serve as the primary point of contact for assigned accounts, building strong, trusted, long-term relationships.
+ Actively manage product adoption and proactively address any challenges to help the customer get value from our products and enable Skyhigh's growth with the customer.
+ Conduct regular business reviews to track progress, review adoption and utilisation status, and identify expansion opportunities across all dimensions of the account.
+ Act as a cybersecurity advisor, helping customers optimize their security posture with our solutions.
+ Coordinate training and enablement sessions and provide best practices to accelerate product adoption.
+ Work closely with renewa **l teams to ensure contract extensions and expansions.**
**Advocacy & Continuous Improvement**
+ Gather and analyze customer feedback to help shape product enhancements and service improvements.
+ Act as the voice of the customer internally, ensuring their needs are represented in product roadmaps.
+ Create and maintain customer success resources, including best practice guides, training materials, and FAQs.
**General Background and Experience** **required for a Customer Success Manager:**
+ 8+ years of direct customer experience managing coverage of Enterprise level customer accounts, or high-ARR accounts with a Customer Success or Technical Account Management role within the IT/cybersecurity sector.
+ A working knowledge of networks, cybersecurity products and solutions.
+ Experience managing Enterprise level customers.
+ Exceptional relationship management skills with the ability to engage both technical and business stakeholders.
+ Strong project management skills, with experience managing customer onboarding, training, and implementation projects.
+ Strong problem-solving skills with a proactive, customer-first mindset.
+ Ability to manage multiple accounts while prioritizing key customer needs.
+ Exceptional attention to detail, ensuring accuracy in project planning, execution, and reporting.
+ Be capable of understanding customers' distinct use cases and how they align to the project goals.
+ Influencing skills to drive alignment, manage expectations, and gain buy-in from cross-functional teams and stakeholders.
+ Strong verbal and written communication skills along with excellent presentation skills
+ Experience working with CRM tools (Salesforce, ChurnZero, etc.) or other Customer Success platforms.
**It would be great if you also have** **the following, but they are not required** **:**
+ Experience working specifically with solutions such as SWG, CASB, Zero Trust, Endpoint Security, or similar.
+ Cybersecurity certifications (CISSP, CISM, or equivalent) are a plus.
+ PMP project management certification
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**About the Role:**
**Grade Level (for internal use):**
10
**The Team:**
It's a dynamic global team, where the work changes daily. ?You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. ?This team will develop and execute data driven processes to deliver world class customer experience. ?Your role may focus on migration, onboarding or global strategic accounts.
**The Impact:** ?
Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. ?Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. ?These efforts are a key factor in revenue retention and growth.
We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. ?You will also develop skills which will prepare you for relationship management, sales or product specialist roles. ?
**Responsibilities:**
+ Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)
+ Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth
+ Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force
+ Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
+ Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis
+ In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
+ Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
+ Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs?
+ Ensure enhancement requests from clients are routed to product stakeholders
+ Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems
**What We're Looking For:?**
+ Positive, proactive attitude and ability to work well in teams
+ Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
+ Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
+ Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
+ Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
**Basic Qualifications:**
+ Bachelor's degree required (Finance, Economics or related field preferred)
+ Strong MS office (Word, Excel, PowerPoint) skills are required
+ 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred
+ Any knowledge ofCRM systems (such as Salesforce.com, ChurnZero, SalesLoft) or research platforms would be advantageous
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:** 314305
**Posted On:** 2025-07-02
**Location:** London, United Kingdom

UpSlide is the number one productivity solution provider for financial services. Our software dramatically improves the functionality of PowerPoint, Word, Excel, and Power BI and enables users at firms like Citi, KPMG, and BNP Paribas to focus on high-value tasks rather than formatting or copy-pasting. We’re scaling up with 160+ employees across our offices in New York, London, Paris (HQ), Singapore, and Berlin.

Our values

Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value:

• Excellence: We think that every detail counts, and we place great importance on the quality of our deliverables.

• Trust: We are passionate, committed, and free to act with autonomy.

• Happiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients.

The team