189 Customer Success jobs in the United Kingdom

We are working with a fantastic Tech company with offices in Leeds city centre who are looking to expand their Customer Success Team with the addition of a Customer Support Executive to work alongside two long-standing key members of the team. A varied and exciting role where the successful candidate will make a difference to the day to day running and efficiency within the business. Driving excellence around the level of service they offer clients; you will be an integral part of a dynamic and ambitious company. Key duties will involve;

• Support with new customer implementations
• Working across departments to ensure client implementation runs smoothly
• Analyse data and performance prior to customer account reviews
• Provide training customers
• Schedule and lead Quarterly Business Reviews with customers
• Solidify existing relationships and identify new stakeholders
• Manage the renewal of customer accounts
• Create and issue customer reports
• Provide day to day support to customers

This is a fantastic opportunity for an account executive to move into a dynamic setting, this role will be hybrid with a minimum of 2 days in the office, working 9-5.30, the ideal candidate will have;

• At least 1 year in a customer success/customer support role with the ability to communicate with customers at all levels
• Ability to be able to adapt to change
• Attention to detail, able to produce high quality documents
• Extremely organised and able to prioritise to meet deadlines
• Excellent Word, PowerPoint, and Excel skills needed, and experience of data collation, analysis, and presentation
• Advanced Excel skills and data analytic abilities
• Hardworking and strong team player who isn't afraid to 'roll up their sleeves' in a small, growing, and dynamic company

If you hold the above skills and experiences, please share your CV for a confidential review. Due to the number of applications, if you do not hear from us within 7 days your application was not successful.

Join Integrated Interest as our newest Customer Success Executive

As one of the UK’s fastest-growing proptech platforms, Integrated Interest is transforming the way property businesses approach digital marketing, marketing automation, customer engagement, and performance-driven insights. Our technology is purpose-built for the property industry — helping agencies, developers, and marketers drive smarter, more effective campaigns that convert.

With rapid growth and an expanding client base, we're looking for an experienced Customer Success Executive (CSE) to join our dynamic Customer Success team.

About the Role

At Integrated Interest, our Customer Success Executives are key to driving client outcomes and building long-term partnerships. You’ll work directly with our customers to understand their unique goals, providing strategic guidance and hands-on support to ensure they gain maximum value from our platform.

Your mission? Help clients succeed. You’ll manage a portfolio of accounts, delivering actionable insights, hands-on training, digital templates, and best practices to enhance how they use Integrated Interest’s technology. From onboarding through to retention and expansion, you’ll be their go-to expert — championing their needs every step of the way.

Success in this role means building strong, trusted relationships with stakeholders, promoting user adoption, improving customer satisfaction, and driving measurable results. If you're passionate about helping people, love solving problems, and thrive in a fast-paced environment — we want to hear from you.

What You’ll Do

• Own and manage a portfolio of clients, acting as their primary point of contact to build trusted, long-lasting relationships.
li>Drive platform adoption and client engagement by offering expert advice, support, and tailored recommendations that align with their goals. li>Deliver proactive success strategies — identifying pain points, offering timely solutions, and helping customers realise measurable business value. Provide 1:1 and group training sessions to help clients understand and effectively use the platform’s full range of features, with a focus on driving adoption and marketing impact. Design and customise email templates for clients based on their brand and campaign goals, while also training users to confidently build and edit templates independently. li>Lead bi-annual business reviews, sharing performance insights, platform impact, and actionable plans for continued success.
• Connect clients to key resources, including product specialists, integration consultants to maximise value.
• Monitor customer health and engagement data, taking proactive steps to boost retention, satisfaction, and platform usage.
li>Advocate for your clients internally, sharing feedback with product, support, and development teams to enhance features and functionality.
• Stay ahead of product updates and industry trends to deliver cutting-edge recommendations and keep clients informed.
li>Minimise churn through consistent value delivery and engagement strategies that turn users into long-term partners. li>Spot growth opportunities within accounts — uncovering additional needs, upsell potential, and opportunities for deeper integration. Collaborate across teams, ensuring client needs are clearly understood and aligned internally through strategic briefings and communication.

What You’ll Bring

< i>A confident, client-first approach with the ability to manage your own portfolio and collaborate cross-functionally with internal teams.
• Solid understanding of digital marketing and automation platforms and how they drive measurable business outcomes.
• Proven experience in a client-facing role, ideally in SaaS, proptech, or digital solutions — with a passion for relationship-building.
A consultative mindset — able to listen, understand client goals, and craft strategic, tailored success plans. < i>Skilled at managing multiple clients and priorities without compromising quality or responsiveness.
• Technically comfortable — quick to grasp platform features, integrations, and system capabilities.
< i>An eye for design, with a working knowledge of Canva or similar tools to support clients in building high-quality marketing assets. < i>Experience or knowledge of the estate agency industry, including common marketing challenges and customer expectations — beneficial but not essential. Goal-oriented and motivated by performance — focused on achieving client success and hitting team KPIs. < i>Strong attention to detail in communication, reporting, and project delivery.
• Analytical thinker — able to interpret client data, spot trends, and make recommendations based on insights.

Location & Working Style

This role is based out of our Chesterfield or Selby (outskirts) offices.

Customer Success Manager

A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.

Location: Central London– Hybrid – 3 days on site

Salary: £50,000 – £75,000 per annum + excellent benefits

Requirements for Customer Success Manager

• Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation
li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
• You are able to easily grasp technology and are intrigued by the impact AI is having
• Excellent customer-facing skills
• A motivated self-starter with a problem-solving attitude
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English

Responsibilities for Customer Success Manager

• You will be a central font of knowledge ensuring an excellent customer experience to the users.
• You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!

A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.

You will need:

• Experience in customer-facing account management, customer success, or client service roles.

• Strong empathy and top-tier communication skills.

• Background managing or supporting smaller commercial accounts.

• Exposure to software or tech-enabled services is an advantage.

• Midlands-based and happy to travel to Southampton once a month.

Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.

Day to day, you'll:

• Collaborate with a close-knit team to support and retain smaller commercial clients.

• Speak to customers daily, understanding challenges and resolving them with internal support.

• Deliver exceptional service, focusing on satisfaction over sales.

• Strengthen long-term client relationships, driving engagement and loyalty.

Why Apply?

• 100% remote with only monthly travel to Southampton

• Emphasis on empathy, service, and long-term client value

• Modern, agile ERP product with bi-weekly feature releases

• Clear progression opportunities into senior roles

• Supportive, expert team culture

please apply!

Job Title: Customer Success Associate
Location: Canary Wharf, Hybrid (3 days office / 2 days home)
Salary: 45,000 to 50,000

We are building a scalable regional Customer Success function and this is the first hire. You will take charge of day to day relationships across a portfolio of UK and European accounts, driving renewals and making sure clients see measurable value from our services. You will work closely with internal teams, adapt quickly as the business grows, and help shape how Customer Success is delivered in a new department.

• Act as the main point of contact for assigned accounts, building success plans around client goals

• Contribute to QBRs with clear insight on risk posture, KPIs, and improvement areas

• Build and deliver renewal strategies, flag risks early, and secure timely renewals

• Identify and develop upsell and cross sell opportunities

• Use playbooks to drive adoption, engagement, and mitigate risk

• Prepare clear executive level updates and input into QBR packs

• Consistently deliver service value to clients

• 1 to 3 years of experience in Customer Success or Account Management in tech, SaaS, or managed services

• Strong communicator, confident with executive and technical stakeholders

• Experience managing renewals and creating structured success plans

• Awareness of cybersecurity tools and services such as SIEM, EDR, and MSS

Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a Customer Success Manager for a full-time, permanent position.

This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world’s most recognisable brands engage customers through music, messaging, and digital signage.

As a Customer Success Manager , you’ll take ownership of a portfolio of client accounts, building long-term relationships, ensuring high satisfaction levels, and driving contract renewals and revenue growth. You’ll also play a key role in onboarding new customers, coordinating upgrades, and collaborating cross-functionally to ensure the consistent delivery of outstanding service.

Key Responsibilities for the Customer Success Manager role:

• Act as the main contact for assigned customer accounts, supporting retention and growth
li>Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty
• Lead contract renewals and price increase conversations to maximise customer lifetime value
• Oversee onboarding of new customers, ensuring a smooth and professional experience
• Manage upgrades, system transitions, and product recall projects with internal teams
• Deliver and participate in Quarterly Business Reviews (QBRs)
• Maintain and update customer data in the CRM system
• Monitor customer usage, collect feedback, and drive continuous service improvements
• Collaborate with technical and commercial teams to support customer trials and implementations
• Meet KPIs including revenue retention, price uplift, contract renewal, and churn reduction

Candidate Requirements for the Customer Success Manager role:

• Proven experience in customer success , account management , or a similar client-facing role
• Strong relationship-building and negotiation skills
• Confident communicator with excellent organisational abilities
• Comfortable working cross-functionally and managing multiple priorities
• Analytical mindset with the ability to translate data into actionable insights
• Experience using CRM tools and managing contract lifecycles

What’s on Offer for the Customer Success Manager role:

< i>Opportunity to take a lead role in shaping client success strategy
• Work with a forward-thinking, collaborative team across multiple departments
• Be part of a growing company with a strong customer-centric culture
• Career development and performance-based progression

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. If you're a proactive, people-focused professional who thrives on customer satisfaction and commercial results, we’d love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

• Join our Global Customer Success team to drive retention, growth, and satisfaction for our SaaS-based IoT/Telematics clients.
li>You’ll manage customer interactions, billing, renewals, and growth opportunities while collaborating with global teams. < i>Must have experience in B2B Customer Success or Account Management with strong communication and organizational skills.

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager

The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.

You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Key Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.
• Collaborate with internal teams, sharing customer insights to support ongoing improvements.
• Handle inquiries via phone, email, and web chat with speed and professionalism.
• Maintain accurate CRM records and contribute to process improvements.
• Provide strategic support to help clients achieve their goals using our solutions.

About You

• Strong relationship-building skills with business and corporate clients.
• Team player who thrives in a fast-paced, high-volume environment.
• Excellent communicator with a customer-first mindset and empathetic approach.
• At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
• Highly organised with the ability to manage multiple priorities.
  
  

What We Offer

• Competitive salary + performance bonuses ( salary can be disclosed on application )
• Flexible working hours
• Collaborative and inclusive work environment

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

About Us

Travelnest is a vacation rental technology business. We have created a platform that enables holiday let owners to set up, manage and optimise all of their marketing from one place. We aim to become the world’s most host-centric company, empowering hosts to realise their ambitions by unlocking the potential of accommodation, everywhere.

By joining us, you will be working on a product that has the potential to really transform booking gains for our customers. We have an ambitious goal of winning the global market and we believe that our team can build a product our customers love and use, time and time again.

About the Role

We are seeking a motivated and customer-centric Customer Success Advisor to join our unique Customer Success team. The ideal candidate will be able to learn quickly, make an immediate impact, and thrive in a changing environment. As a Customer Success Advisor, you will ensure our customers receive maximum value from Travelnest by supporting them to drive the highest booking performance and achieve a significant return on their investment into their vacation rental properties.

Our customers are vacation rental owners who own 1–5 properties. They are engaged in the success of their rentals but often lack the time to manage marketing and commerce activities. Our product enables them to focus on their other priorities without compromising their rental income.

Flexibility and Working Hours

Working hours are 9am to 5.30pm, Monday to Friday. You will also be required to work around 5 weekend shifts each year.

At Travelnest, we recognise the benefits of flexible working arrangements and strive to provide a balanced approach that meets both the needs of our employees and the company.

The first month will be conducted in person at our office to support training and integration into the team. After that, employees are expected to work from the office at least 3 days per week. This supports collaboration, team connection and access to resources, while still allowing for remote work on the remaining days.

Key Responsibilities

You’ll help new and existing customers optimise their property listings to drive more bookings and maximise income. You’ll proactively monitor customer accounts, spot opportunities, and reach out with personalised support and recommendations.

You’ll run training sessions and webinars, gather feedback to share with our product team, and keep an eye on performance metrics to make sure our customers are seeing value and hitting their goals.

Qualifications

We’re ideally looking for someone with experience in customer success, account management or a similar field. Strong communication skills are key – written and verbal – along with a problem-solving mindset and a proactive, team-focused attitude.

You should be comfortable using digital tools, able to learn quickly, and happy working autonomously. Bonus points if you speak Spanish, Portuguese, Italian, Greek or French, although that’s not essential.

Why Join Travelnest?

You’ll be part of an innovative, forward-thinking company where creativity and diversity are genuinely valued. We offer opportunities to grow, a collaborative culture where your contributions matter, and a competitive salary.

What to Expect in the Hiring Process

We like to keep things moving quickly. You’ll first have an initial conversation with our Customer Success Team Leader, followed by a short task and a second-stage interview with the same person. The final interview will be with someone from our senior leadership team – sometimes this happens at the same time as stage two. After that, we’ll make an offer and get started on onboarding.

Equal Opportunities

Travelnest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.