2,204 Help Desk jobs in the United Kingdom

Help Desk Admin - FM/Construction

Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM

Role Overview

We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.

You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.

Skills & Experience Required

• Proven experience working in a help desk or coordinator role within a Construction or FM environment.
• Strong verbal and written communication; confident dealing with clients and engineers.
• Competent user of Microsoft Office (Excel, Outlook, Word).

• Experience working in a Service & Maintenance or Facilities Management setting.
• Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
• Previous experience liaising with engineers and subcontractors.

Key Responsibilities

• Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
• Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
• Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.

• Act as the first line of support for client enquiries, ensuring a professional and empathetic approach

• Log and manage all incoming requests via phone and email using our CAFM system

• Provide timely updates to clients on reactive and planned works

• Monitor service level agreements (SLAs) and escalate issues when necessary

• Schedule and coordinate reactive and planned maintenance activities

• Liaise with engineers and subcontractors to ensure prompt job completion

• Maintain accurate job records with real-time updates in the CAFM system

• Track outstanding jobs and proactively communicate with stakeholders

• Ensure client and job data is consistently accurate and up-to-date

• Generate reports on job progress, SLA performance, and customer satisfaction

• Support compliance documentation and service report administration

• Contribute to system improvements and assist with CAFM enhancements

• Work closely with operations teams to uphold service delivery standards

• Share insights and best practices during team meetings

• Provide support during peak periods to maintain continuity

• Mentor new team members on helpdesk procedures and CAFM usage

• Experience in a busy FM helpdesk environment

• Familiarity with CAFM systems

• Strong communication and customer service skills

• Excellent organisational and multitasking abilities

• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)

• A flexible, adaptable approach to changing priorities

• A collaborative mindset with a drive for continuous improvement

This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer and Support Services Manager

Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.

Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.

Your Role in a Nutshell

You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.

What you'll be owning:

• Team leadership across Customer Service Centre, Administration, and Training Coordination
• HR responsibilities including recruitment, training, performance management, and weekly team progression
• Supporting contract mobilisation and changes in delivery requirements
• Improving working practices and exploring tech-based solutions for process efficiency
• Financial oversight: payment processes, PO management, and supplier queries
• Preparing reports for senior stakeholders to drive compliance and operational clarity
• Day-to-day office management, including handling sensitive and confidential data

What You Bring

You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.

You’ll also bring:

• Contact centre or similar experience with strong people management credentials
• Finance and procurement process know-how, including PO and query resolution
• Proficiency in Orbit finance systems and MRI Evolution (CAFM)
• High-level communication and reporting skills, both written and verbal
• Microsoft Office whiz, especially Excel, Word, and PowerPoint
• A proactive mindset and ability to shape new working practices

Why Join?

This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.

Do not hesitate to apply!

Job Title: Helpdesk Team Leader

Salary: 18.38 per hour

Schedule: Full-time, Monday - Friday, 08:00 - 17:00

Location: Worthing

Key Responsibilities:

• Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
• Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
• Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
• Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.

Experience / Skills:

• Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
• System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
• Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
• Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Helpdesk Team Leader

Salary: 18.38 per hour

Schedule: Full-time, Monday - Friday, 08:00 - 17:00

Location: Worthing

Key Responsibilities:

• Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
• Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
• Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
• Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.

Experience / Skills:

• Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
• System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
• Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
• Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We Build Recruitment are now looking to recruit for a Helpdesk Manager on behalf of our client, a leading facilities management company based in Greater Manchester.

The Role

This is a great role for a candidate with prior experience as a Helpdesk Manager within Facilities Management.

As Helpdesk Manager, you will be responsible for leading a high-performing support team, ensuring all reactive, project, and planned maintenance tasks are completed efficiently. You’ll manage the internal tracking system, overseeing accurate data entry and ensuring compliance with SLAs, KPIs, and contractual obligations. Your role will involve refining helpdesk operations, mentoring and training your team, and creating structured processes for seamless service delivery.

Key Responsibilities:

• Team Management: Lead, motivate, and manage a team of helpdesk operatives who handle Maintenance calls and numerous email requests.
• Process Oversight: Ensure all helpdesk processes are followed efficiently, meeting KPIs and SLAs
• Performance Monitoring: Regularly review and assess the performance of helpdesk staff, providing feedback and guidance to maintain high standards.
• Client Interaction: Liaise with clients to ensure their needs are met and any issues are resolved promptly.
• Reporting: Prepare and present regular reports on helpdesk performance, identifying areas for improvement and implementing solutions.
• Continuous Improvement: Drive continuous improvement within the helpdesk, suggesting and implementing process enhancements to increase efficiency and client satisfaction.

Main Duties

• Facilities Helpdesk Management- Managing a Team of Facilities Helpdesk Operatives
• Updating the system with any changes
• Ensuring the Smooth and Efficient running of the Helpdesk
• Ensure Helpdesk Operatives are carrying out the Correct Processes when completing jobs and updating the System and further works etc
• Compliance
• Liasing with Engineers- PPM Management
• Assist with complex works offering advice on process.
• Implementing positive changes to the Helpdesk
• Allocating jobs and managing the level of jobs coming through and ensuring all the information is correct
• Dealing with any Customer Issues to ensure an excellent service is provided at all times
• Overseeing Quotes and Budget Reporting
• Excellent Customer service ensuring our clients are always updated with any changes
• Managing the Helpdesk Operatives to ensure that all jobs are being managed efficiently and correctly
• Ensure all jobs are scheduled and updated before close of business.
• Ensure Help Desk Management and Supervision is always available.
• Managing Annual Leave and Sickness to ensure the Helpdesk is always covered sufficiently
• Schedule Weekly and monthly Meetings with Help Desk Staff to discuss clients progress and issues.
• Work with the Operations Manager to assess candidate CV's and interview potential new members of the helpdesk team
• Work closely with the Operations Manager to train new and existing staff
• Generating reports to ensure that SLA targets are achieved and Co-ordinators are managing their time effectively and efficiently
• Conduct Weekly/fortnightly meetings with Senior Management to discuss helpdesk issues, progress, and process.
• Attend and participate in Operations meetings.
• Monthly meetings to report on Help Desk targets, progress, and any issues that may arise.