49 Itil jobs in the United Kingdom

ITIL Trainer – Contract Vacancy
Rate: £275 - £325 p/d
IR35 Status: Outside
Working Location: Plymouth (Expenses and accommodation provided)

My client has a requirement for an ITIL Trainer on a contract basis. The client is a leading IT and Cyber training provider.

They are looking to onboard an ITIL Trainer who can deliver ITIL 4 Foundation training to the NHS.

There will be two separate deliveries, one.

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!

Project Manager - Defence
Location: Corsham (2-3 days per week on-site, remainder remote)
Contract Length: 12 months
Rate: 550-600 per day (Inside IR35)
Clearance Required: Active SC Clearance must be in place prior to starting

Overview:
We are seeking an experienced Project Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles and Defence standards.

Key Responsibilities:

• Manage the end-to-end project lifecycle, ensuring timely delivery of workstreams in line with programme objectives.
• Lead service transition activities and ensure Operational Acceptance Criteria (OAC) is achieved.
• Engage and coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB).
• Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc).
• Identify, manage and mitigate project risks and issues, maintaining control over scope, quality, and resources.
• Prepare and deliver regular progress reports, project documentation, and governance artefacts.

Essential Skills and Experience:

• Proven experience managing complex IT or software projects within a Defence or highly regulated environment.
• Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects.
• Experience working with MOD stakeholders or similar government organisations.
• Excellent communication and stakeholder engagement skills.
• Comfortable operating in a hybrid environment, attending Corsham site 2-3 days per week.

Desirable:

• Previous experience with service onboarding or service acceptance in Defence Digital or similar programmes.
• ITIL certification.
• Prince2 or other project management qualifications.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Project Manager - Defence
Location: Corsham (2-3 days per week on-site, remainder remote)
Contract Length: 12 months
Rate: 550-600 per day (Inside IR35)
Clearance Required: Active SC Clearance must be in place prior to starting

Overview:
We are seeking an experienced Project Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles and Defence standards.

Key Responsibilities:

• Manage the end-to-end project lifecycle, ensuring timely delivery of workstreams in line with programme objectives.
• Lead service transition activities and ensure Operational Acceptance Criteria (OAC) is achieved.
• Engage and coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB).
• Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc).
• Identify, manage and mitigate project risks and issues, maintaining control over scope, quality, and resources.
• Prepare and deliver regular progress reports, project documentation, and governance artefacts.

Essential Skills and Experience:

• Proven experience managing complex IT or software projects within a Defence or highly regulated environment.
• Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects.
• Experience working with MOD stakeholders or similar government organisations.
• Excellent communication and stakeholder engagement skills.
• Comfortable operating in a hybrid environment, attending Corsham site 2-3 days per week.

Desirable:

• Previous experience with service onboarding or service acceptance in Defence Digital or similar programmes.
• ITIL certification.
• Prince2 or other project management qualifications.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

About the Company

Qinecsa is a trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions. we take pride in being the leading specialist pharmacovigilance provider, offering unparalleled expertise in PV services, technology, and consulting to cater to the unique needs of small, medium, and large pharmaceutical companies.

Location:

United Kingdom - Preferred

Job Type:

Contract (6 Months)

Job Title:

Service Manager, ITIL Services

Job Summary

The Service Manager will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll own the design, implementation, and continuous improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities.

Key Responsibilities

• Maintain ITIL-based service management processes including Incident, Problem, Change, Service Request, Release, and Configuration Management
• Ensure SLAs, OLAs, and KPIs are monitored, and met, with regular performance reporting to stakeholders
• Build customer relationships based on reliability, honesty and trust
• Oversee major incident resolution and drive root-cause analyses to prevent recurrence
• Collaborate with IT architects, operations, security, and application teams for seamless service transitions and deployments
• Drive Continual Service Improvement (CSI) initiatives to identify, prioritize, and implement efficiency gains
• Serve as the escalation point for high-impact service disruptions and coordinate communication to business leaders
• Work with the ITSM toolset (e.g., Atlassian, ServiceNow, BMC Remedy, Cherwell) to automate workflows and enhance data quality
• Prepare for and support internal/external IT audits and compliance assessments

Qualifications

• Bachelor's degree in computer science, IT Management, or related field
• 5+ years of service management experience in an ITIL environment
• ITIL Foundation v4 (minimum); ITIL Practitioner/Intermediate or Expert certification preferred
• Proven leadership of multi-disciplinary IT support teams
• Hands-on experience with at least one major ITSM platform (ServiceNow, BMC Remedy, Cherwell)
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder-management abilities

Preferred Skills

• Advanced ITIL certifications (Practitioner, Expert)
• Project management credential (PMP, PRINCE2) or Lean Six Sigma certification
• Familiarity with DevOps practices and automation tools (Ansible, Puppet, Chef)
• Experience managing cloud services (AWS, Azure, Google Cloud)
• Knowledge of compliance frameworks (ISO 2000, COBIT, GDPR)

Success Metrics

• Achievement SLA compliance across critical services
• Reduction in Mean Time to Resolve (MTTR) for P1/P2 incidents by 20% within the first year
• Consistent change success rate of ≥ 95%, with zero unauthorized changes
• Positive customer satisfaction (CSAT) score ≥ 4.5/5 for service desk interactions

What We Offer:

• Competitive salary
• Opportunity to work with a dynamic and innovative team and world-class clients.
• Professional development and growth opportunities.
• A collaborative and inclusive work environment.
• Work from home with limited travel.

Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester.
£625/day via umbrella
Hybrid
August/September start.

We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong ITIL background who thrives in governance, .

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Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working

Location: Wiltshire - Hybrid working 3 days onsite
Rate: Up to 550 per day (Inside IR35)
Security Clearance: SC Clearance Required

Duration: 12+ months

Role overview

We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) .

This role will also support compliance and efficiency through software licence management and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture.

What we need:

• Proven experience managing IT incidents and problems in complex environments, including major incident handling.
• Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.
• Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.
• Strong documentation and analytical skills, with high attention to detail.
• Current SC Clearance (Security Check).

• Prior experience working with Defence Digital , Operational Service Management (OSM) , or the MoD Service Centre .
• ITIL 4 Certification , particularly in Create, Deliver and Support .
• Experience with software licensing , compliance audits, or vendor agreements.
• Familiarity with service management tooling, particularly Remedy or similar platforms.

What We Offer:

• Competitive daily rate up to 550 per day inside IR35
• Opportunity to work with cutting-edge technologies.
• Collaborative and innovative work environment.

• Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol

Application Process:

This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards.

To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working

Location: Wiltshire - Hybrid working 3 days onsite
Rate: Up to 550 per day (Inside IR35)
Security Clearance: SC Clearance Required

Duration: 12+ months

Role overview

We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) .

This role will also support compliance and efficiency through software licence management and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture.

What we need:

• Proven experience managing IT incidents and problems in complex environments, including major incident handling.
• Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.
• Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.
• Strong documentation and analytical skills, with high attention to detail.
• Current SC Clearance (Security Check).

• Prior experience working with Defence Digital , Operational Service Management (OSM) , or the MoD Service Centre .
• ITIL 4 Certification , particularly in Create, Deliver and Support .
• Experience with software licensing , compliance audits, or vendor agreements.
• Familiarity with service management tooling, particularly Remedy or similar platforms.

What We Offer:

• Competitive daily rate up to 550 per day inside IR35
• Opportunity to work with cutting-edge technologies.
• Collaborative and innovative work environment.

• Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol

Application Process:

This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards.

To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Job Title: Project Manager - Change Management
Location: Halifax / Leeds (2 days a week onsite)
Contract Type: Temporary
Contract Length: 21 weeks
Rate: Circa 550/Day
Working Pattern: Full Time

Are you ready to make a significant impact in the banking industry? Our client, a leading organisation in the UK mortgage sector, is looking for a dynamic Project Manager specialising in Change Management to join their innovative team. This is your chance to lead transformational projects that enhance customer and colleague experiences!

# About the Role:
In this pivotal role, you will coordinate complex and high-risk implementations across various teams and platforms, ensuring successful integration and delivery. Your expertise in both business and technology change will be essential as you guide our client toward becoming the best bank for customers.

# Skills You'll Need:

• Agile Methodology & Tools: Lead agile teams to deliver high-priority changes, fostering a respectful and valued work environment.
• Stakeholder Management: Build and sustain long-term relationships, resolving blockers and influencing positive outcomes.
• Planning, Tracking, Reporting & Governance: Communicate regular status updates and resolve high-priority delivery issues.
• Leadership & Culture: Drive cultural change initiatives and understand the barriers to achieving cultural transformation.
• Coaching & Feedback: Use active listening and empathy to connect with team members, providing constructive and motivating feedback.

# Key Responsibilities:

• Establish and communicate vital integration points across Labs/Platforms to relevant stakeholders.
• Develop a sequence for integration tasks in collaboration with Lab Leadership.
• Catalogue and manage dependencies, enabling the platform to deliver at pace.
• Identify and mitigate blockers to delivery, escalating issues when necessary.
• Oversee supplier performance and manage underperformance effectively.
• Coordinate integration processes across shared infrastructure to ensure safe delivery.
• Provide governance expertise for change across multiple programmes.

# Ideal Experience:

• Change management governance and methodology.
• Delivering complex and high-risk implementations.
• Business and technology change.
• Experience in Mortgage/Mortgage change functions.

# Why Join Us?

• Be part of a passionate team dedicated to transforming the banking experience for millions.
• Work in a collaborative and innovative environment that values diversity.
• Enjoy the flexibility of agile working arrangements while driving impactful change.

If you're a proactive and enthusiastic Project Manager with a passion for driving change, we want to hear from you! Join our client in their mission to help Britain prosper by delivering exceptional mortgage services.

Apply Now to take the next step in your career and be part of a transformative journey in banking!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.