55 Itil jobs in the United Kingdom

IT Service Desk Manager - ITIL

Experienced IT Service Desk Manager to lead the IT service desk team to deliver exceptional IT support to end-users via effective and efficient handling of IT incidents & requests. Whilst maintaining the systems health and security posture via regular maintenance and patching activities.  ITIL V4, CompTIA certification (A+/Network/Security) would be advantageous and having worked in an MSP environment.

You will be instrumental in managing a small team of approx. 6 and help build out the team for future growth.  You will be involved in mentoring, coaching team members for professional growth, looking at performance and continuous improvement.

• As the business expands you will be involved in resource and capacity planning of the service desk to ensure adequate skills and shift coverage are always available.
• Monitor ticket queues and ensure SLAs are exceeded
• Evaluate and recommend service desk tools, technologies, and ways of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools.
• Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service management offerings
• Track customer satisfaction relating to resolved Service Desk tickets and, where required, contact end-users directly to improve customer satisfaction.
• Prioritise the ongoing NOC health monitoring, maintain patch compliance lisaing with Change Management & customer facing functions
• Liase with Security Ops to ensure vulnerability management tools are available and configured to support operational requirements
• Generate patch status reports at least monthly and escalate exceptions or delays promptly

• Ensure minimal downtime and service disruption during patch deployment.
• Manage Patch exceptions and mitigations. Collaborate with Transition Management to facilitate the transition of new services and processes into operational use. Contribute to the planning, execution, and monitoring of transition projects to ensure they meet predefined objectives and integrate effectively with existing services, processes, and operational standards.

The client is looking for someone personable, proactive who is passionate about IT Service Management, ITIL focused with a successful track record in motivating, leading a team. Someone who can help improve performance, who can help grow the team.

Stoke on Trent Office, Permanent, Full Time

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

Role: Tech Lead - Platform

Job Type: Full-time, Permanent

Overview: We are excited to invite applications for the role of Platform Tech Leader within our Platform Department. The chosen candidate will play a crucial role in both maintaining and enhancing our company's core platform, which serves a global customer base.

If you are looking to make a significant impact and thrive in a dynamic, supportive environment, we would love to hear from you.

Apply today to become a key part of our future!

Come and be a part of The Investigo Group (TIG ), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of: IIS , Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. CollaborAIte is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

As a Platform Tech Leader, you will lead critical incident and technical problem management efforts, providing expert leadership in resolving complex technical issues. Your primary responsibilities will include ensuring optimal operation and security of all IT systems and infrastructure and bridging the gap between Platform and Product teams. You will develop and enforce best practices, conduct regular reviews and audits, and ensure high availability, resilience, integrity, and security of the systems.

Our Platform team manages the core platform, delivering products worldwide and comprising individuals with a broad range of technological expertise. The team is known for its strong, collaborative spirit, always eager to innovate and elevate our platform to new heights.

We are seeking a qualified and motivated individual to fill the role of Platform Tech Leader within our organisation. The successful candidate will be pivotal in maintaining and advancing the company’s core platform, delivering products worldwide. The focus of the role is broad, ensuring that the Platform and systems operate at optimal levels, owning technical problems and coordinating the resolution of complex technical issues. You’ll be committed to ensuring that documentation and diagrams provide reliable references for system architecture, and gaps are addressed by anticipating future needs. Daily responsibilities and objectives are to lead critical incident and technical problem management. You’ll provide technical leadership ensuring the resolution of complex technical issues. As a senior member of the team, working with the Platform Team Manager and Head of Platform you will foster a culture of continuous improvement and accountability. You’ll be well organised and experienced with coordinating people to ensure swift resolutions. You’ll be able to see the bigger picture to prioritise across multiple streams of work. You’ll manage relationships with internal stakeholders, conduct regular reviews and audits and, identify areas for improvement. You’ll ensure the team maintain high availability, resilience, integrity and security.

The successful candidate will have a wealth of experience in infrastructure management and technical leadership.

• To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers.  
• Ensure continuous operation and security of all IT systems and infrastructure, bridging the gap between Platform and Product teams.
• To develop and share best practices with the team providing training and guidance when needed.
• Understand the lifecycle of the estate, hardware and software.
• Be a key point of contact for major incidents, problems and issues.
• Review existing systems and platforms and recommend and lead improvement initiatives.
• Identify opportunities for improvement, contributing to the overall design of the estate.
• Promote standardisation and innovation and be proactive in looking for opportunities to improve service delivery.
• Ensure that Disaster Recovery is regularly reviewed and tested.
• Responsible for ensuring KPIs around availability and security are met
• To ensure all changes to the environment are managed and communicated effectively.  
• Perform prescribed daily, weekly, monthly and annual technical & security tasks.  
• Demonstrate commitment to equality and diversity and promote non-discriminatory practices in all aspects of work undertaken.  
• Promote good practice in working in various locations, remaining adaptable to suit the business needs.  
  
  

Requirements

What We're Looking For:

You are an experienced and knowledgeable professional passionate about making a positive difference. Your ability to work under pressure and your experience in secure environments make you an ideal candidate. As a calm, approachable, and conscientious individual, you're ready to contribute to a large and diverse team.

Qualifications and Experience:

• You keep informed about technological trends and emerging tech to recommend solutions
• Experience with providing technical infrastructure leadership
• Extensive experience working in complex technology environments
• Experience with Windows, Active Directory, Virtualisation, Storage and Security systems
• Experience in the design, development, installation and implementation of IT Infrastructure Solutions.
• Experience with working with Software Development teams, DevOps Engineers and understanding of IAC   
• Experience of working with ISO27k, CE+, PCI DSS and other accreditations would be beneficial
• Ideally used to working in Secure environments e.g. police, defence etc
• Experience of being the final point of escalation
• Deep understanding of on-premise IT infrastructure – spanning networking, storage, hypervisors, server hardware, and Active Directory & Cloud.
• At least 5 years experience in a senior role

Benefits

• Flexible & Hybrid Working : We offer a hybrid working model
• Private Medical (Self/Family)
• Health Cash Plan
• Inclusive Culture : Enjoy an inclusive culture and environment.
• Flexible Benefits : Flexible benefits to suit your needs.
• Holiday : Generous holiday allowance.
• Learning : Access to continuous learning and development opportunities.
• Bonus Potential : Bonus potential based on performance and business-related factors.
• Discounts Scheme : Discounts on a wide range of products and services.
• Pension : Pension scheme contributions.
• EV / Electric Vehicle Car Scheme: Salary Sacrifice with Discount Saving up to 40%
• More Benefits : Explore additional benefits on our career site. Click here

How to Apply

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

For this position, you can expect a two-stage interview process:

1st stage - An informal 30-60 minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions.

2nd Stag e – A 60-minute formal interview where you can expect both competency and technical questions. This can be held either in person or remotely.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.

Forseven, a revolutionary company is looking to transform the EV industry through cutting-edge technology and innovative engineering practices, are seeking a Quality Engineer - New Model Problem Management to join our highly skilled and Engineering Operations team.

The role will operate in a hybrid capacity out of our offices in Leamington Spa, Warwickshire where the successful candidate will have the opportunity to work alongside some of the most visionary minds in the automotive field.

Reporting to the New Model Quality Process Lead, this role will be required to coordinate and ensure the running of an effective problem management system at the Contract Manufacturer’s facility and to facilitate the transition of Problem Management tickets between the Contract Manufacturer and Forseven, with a focus on timely resolution and closure.

What you will do:

• Monitoring and reviewing quality concerns generated from within the production process at the contract manufacturer, during the pre-series and series phases.
• ·Engaging with the reporting methodology, to ensure transparency of the problem landscape from the Contract Manufacturer.
• Supporting and enable the smooth transition of Problem Management tickets from the Contract Manufacturer to the Forseven Problem Management System.
• Working closely with the function groups to drive resolution of Quality concerns, through participation in the Problem steering circles.
• Working with the Contract Manufacturer to support achievement of Problem Management targets.

Who you are:

• Problem Management experience
• Experience of Stakeholder engagement
• Knowledge of Problem-solving tools and methodologies
• Degree in Engineering or equivalent qualification
• Ability to travel to EU – approx. once a month.
• Understanding of conflict management
• Previous experience working with Contract Manufacturing beneficial
  

About us and our culture…

At Forseven, we are more than just a team of professionals; we are dynamic innovators, visionary collaborators and trailblazers who believe in making a difference. Our passion lies in revolutionising the electric vehicle industry through our cutting-edge advancements and sustainable solutions that aim to transform the way transportation is perceived.

Currently operating under stealth mode, our focus is entirely directed towards achieving excellence as pioneers in creating sustainable mobility solutions which will help shape the future of transportation. We're looking for enlightened individuals who possess an unwavering passion, relentless drive, and insatiable curiosity to question conventional norms and push beyond perceived limitations.

Job title: Commercial Change Executive

Location: London,

Job Type: Permanent/ full-time (37.5 hours per week)

Responsibilities:

• Lead the co-ordination of product launches and enhancements, working with external partners on change management and testing, and ensuring all governance and stakeholder sign-offs are completed and documented.

• Champion the accuracy and effectiveness of financial promotions, including reviewing how our offers appear to customers and monitoring representative examples, by collaborating with internal teams to uphold regulatory standards and brand integrity.

• Partner with the Marketing team to optimise the customer journey and web design, ensuring commercial objectives and customer experience are aligned and continuously improved.

• Conduct competitor research, including analysis of customer journeys and product positioning, to inform strategic decisions and maintain market relevance.

• Act as a key liaison with the Compliance team, facilitating clear communication and timely updates on product changes, governance matters, and regulatory requirements.

• Support the management of introducer relationships, which are key relationships as they are third parties who introduce business to us. Managing the relationship will include overseeing onboarding,

updates, contractual variations, and ongoing engagement to ensure smooth operations and strong partnerships.

• Drive strategic communications, including the development of presentations and materials for internal and external stakeholders.

• Identify and implement process improvements, proactively spotting inefficiencies, proposing changes, and taking initiative to enhance operational effectiveness across the commercial function.

Candidate Profile:

We are seeking a proactive and highly organised individual to join a small but highly impactful team. This is a fantastic opportunity to work closely with teams across the business—including Compliance, Credit, and external

introducers—gaining exposure to a wide range of stakeholders and processes. You’ll play a key role in supporting the launch of new products and managing changes to existing ones, ensuring governance, compliance, and operational excellence. There is scope to shape and expand the role, making it ideal for someone who has some background knowledge of financial services or in a Commercial function, is detail-oriented, eager to grow, and keen to take initiative in a dynamic environment.

Key Stakeholders:

Commercial (Credit) Team, Marketing, Legal & Compliance team, Chief Growth Officer

(CGO), Chief Commercial Officer (CCO), external parties such as Price Comparison Websites and Introducers

Skills & Experience

• Excellent organisational skills and ability to manage multiple projects simultaneously.

• Strong communication skills, both written and verbal.

• High level of attention to detail and commitment to accurate record keeping.

• Proficiency in Excel and PowerPoint.

• A proactive approach to problem-solving and stakeholder engagement.

• Ability to spot inefficiencies, suggest improvements, and get involved in cross-functional initiatives.

• Experience in financial services, particularly loans, credit cards, or PCWs, is a strong advantage.

Why Apply?

• Full exposure to the Commercial function

• Be part of a business that puts customers and outcomes at the centre of everything

• An informal, meritocratic and friendly working environment

• Modern office in Waterloo, with flexibility to regularly work from home

What are the Benefits?

• Bonus Scheme: Discretionary annual bonus

• 25 Days Holiday plus bank holidays: Increases with each year of service up to max of 28 days (including

the original 25-day entitlement)

• Life Cover: 4x basic salary

• Dental Scheme: reimbursement of pre-agreed limits (up to family level)

• Cycle to Work Scheme

• Pension Scheme: salary sacrifice scheme, 5% company’s contribution

• Perk Box: 100’s of discounts on well-known brands and lots more

• Help @ Hand: Access to free GP & counselling support services

• Private Medical Insurance: Provided by Bupa, up to a family level

• Income Protection

• Generous Family Leave

• Optional Paid Volunteering Time: Join our Charities Committee in supporting our local charities

• Casual Dress: Wear what makes you comfortable to deliver an excellent customer experience

• Socials: Our Social Committee work hard all year round to provide lots of events, including summer parties, quiz nights, team building events, and Summer and Winter parties