55 Itil jobs in the United Kingdom
Major Incident Manager - ITIL
Posted 2 days ago
Job Viewed
Job Description
Major Incident Manager
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Requirements
Role Description
The main objective of this role is to develop and improve the Incident Management function within client delivery, and the perception, both internal and external, of that function. The role involves working closely with the Service Delivery Manager to ensure that Transitional activities to take the Incident Management functions forward to a new delivery model are developed and implemented.
On an ongoing basis, the Major Incident Manager will look closely at ways to enhance the function and ensure that analysts performing incident and problem management functions are fully briefed and knowledgeable in all aspects of the processes and procedures.
The Major Incident Manager will also ensure that Incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures to ensure that multiple SLAs can be managed across the team.
The Major Incident Manager will also be responsible for driving through better working relationships with on-site teams and other referral groups, to bring about an improvement in the management of incidents.
Candidates must have a strong track record of performing as aMajorIncident Manager, ideally with a proven knowledge and understanding of how to align with ITIL processes
- Ensuring that the Major Incident Management function within client delivery is managed proactively and effectively to meet targets while also ensuring efficient communications across all Service Operations teams
- Managing peaks and troughs in activity to ensure that customers receive service excellence
- Ensuring that standards and processes are implemented and adhered to
- Liaising with all Service Delivery team where necessary to ensure the provision of the Service within agreed SLAs and to make recommendations for improvements
- Sharing knowledge and experience in the form of coaching, mentoring, or training to team members
- Attending Service Review Meetings at other client meetings as required
- Managing small CSI projects, working within deadlines, prioritising your own workload
- Facilitating and supporting the recruitment and selection of new team members
- Providing management support in the absence of the Service Delivery Manager
- Providing SME advice during the service transition/acceptance into service of new services
Person Specification:
This role would best suit an individual who has a proven track record in delivery in a similar role
- Experience of working in a high-pressured environment
- ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)
- Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
- Supplier management experience
- Experience in case management toolsets – preferably ServiceNow
- Excellent working knowledge of Microsoft Office – particularly Excel
- Proven experience in communicating with a variety of stakeholders at different levels
- Strong Team working skills
- Able to work without supervision
- Strong inter-personal skills
- Good communication and negotiation skills
- Experience of building strong working relationships with a variety of stakeholders.
Additional Info :
- 24/7 Rota’d on call required – additional pay included
- Hybrid working (however, currently full remote)
- Salary - £5,000- 0,000
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
Development – access to LinkedIn Learning, a management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus
Change Management Coordinator
Posted 3 days ago
Job Viewed
Job Description
We are seeking a detail-oriented and proactive Product Change Control Technician to join out clients dynamic Supply Chain Planning department. The successful candidate will be responsible for coordinating the introduction of new products and managing changes to existing products, ensuring a timely, efficient, and cost-effective implementation process.
Location: Desford, Leicestershire
Contract: Until 31 December 2027
Working Hours: Full-time, 08:00-16:00, Monday to Friday. This role requires working onsite five days a week. There is slight flexibility on start and finish times, with an opportunity for a shorter Friday if hours are made up on other days.
What You Will Do:
Maintain and communicate accurate change management data using an ERP system and a Manufacturing Control System.
Interpret engineering releases and drawings to define change requirements, create item masters, and establish product structures.
Set up and manage Plan for Every Part data.
Coordinate with various teams to ensure the timely procurement, manufacturing, or rework of materials by managing effective dates.
Track the daily progress of materials and documentation to ensure availability aligns with scheduled effective dates.
Lead or support weekly cross-functional meetings to update stakeholders on the status of new and upcoming changes.
Collaborate closely with manufacturing, engineering, logistics, and planning teams to implement changes efficiently.
The ideal candidate will have the following skills & experience:
Must be proficient in Microsoft Excel, with the ability to create weekly dashboards.
A confident communicator, able to lead weekly meetings with a number of stakeholders.
Supply chain experience is highly desirable.
A high level of accuracy and attention to detail when processing large volumes of information.
The ability to apply informed judgement to analyse complex situations and make sound decisions.
Strong problem-solving skills, with the ability to consider multiple stakeholder perspectives to develop practical solutions.
An understanding of basic Manufacturing Requirements Planning concepts, including bills of materials.
Experience using tools such as Power BI or Python to create charts or reports.
If you are interested please do not delay your application as we are currently interviewing for this role!
Please note we are unable to sponsor visas for this role. You must have your own right to work in the UK for the full contract.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Business Change Management
Posted 3 days ago
Job Viewed
Job Description
Employment Type: Contract (12 Months, with potential for extension)
Location: Gaydon, Warwickshire (Hybrid - typically 3 days on-site per week)
Department: Digital Engineering Capability
Reporting To: Change Management Lead
Role Purpose:
As a Technical Change Management Senior Specialist (P4 level), you will be a recognized subject matter expert responsible for leading the IT organization's process improvement and change management initiatives. You will act as a change agent, employing proven methodologies to ensure changes are implemented smoothly and successfully, with minimal disruption to business operations. This role requires a strategic thinker who can manage complex projects, coach junior professionals, and embed best practices across the IT landscape.
Key Responsibilities:
• Lead Change Management: Develop and execute comprehensive change management strategies and plans for projects and initiatives within the IT organization.
• Process Improvement: Identify, analyze, and implement process improvements using appropriate methodologies (e.g., Agile, Lean).
• Stakeholder Engagement: Conduct thorough stakeholder analyses and create robust communication plans to ensure buy-in and manage resistance.
• Organizational Readiness: Assess organizational readiness for change and develop actionable plans to address gaps.
• Change Advocacy: Act as a change champion to promote and implement best practices and a continuous improvement culture across IT.
• Project Management: Manage large-scale change projects or processes with limited oversight, ensuring they are delivered on time and to a high standard.
• Business Process Knowledge: Maintain a deep understanding of business processes to proactively identify when changes in applications and systems should be initiated.
• Team Leadership: Coach, review, and delegate work to lower-level change management professionals.
Essential Skills and Experience:
• Proven experience as a senior-level Change Management Specialist or Analyst, preferably within a large IT organization.
• Demonstrable expertise in change management methodologies (e.g., Prosci ADKAR, Kotter) and process improvement frameworks.
• Strong experience in developing and delivering communication plans, stakeholder analyses, and organizational readiness assessments.
• Excellent project management skills with a track record of managing complex, large-scale change initiatives.
• Ability to act as a change agent, influencing and building relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to navigate difficult and complex challenges.
• Experience in coaching or mentoring other team members.
Desirable Skills:
• Experience within the Automotive, Engineering, or Manufacturing sectors.
• Familiarity with ITIL or other IT service management frameworks.
Business Change Management
Posted 3 days ago
Job Viewed
Job Description
Employment Type: Contract (12 Months, with potential for extension)
Location: Gaydon, Warwickshire (Hybrid - typically 3 days on-site per week)
Department: Digital Engineering Capability
Reporting To: Change Management Lead
Role Purpose:
As a Technical Change Management Senior Specialist (P4 level), you will be a recognized subject matter expert responsible for leading the IT organization's process improvement and change management initiatives. You will act as a change agent, employing proven methodologies to ensure changes are implemented smoothly and successfully, with minimal disruption to business operations. This role requires a strategic thinker who can manage complex projects, coach junior professionals, and embed best practices across the IT landscape.
Key Responsibilities:
• Lead Change Management: Develop and execute comprehensive change management strategies and plans for projects and initiatives within the IT organization.
• Process Improvement: Identify, analyze, and implement process improvements using appropriate methodologies (e.g., Agile, Lean).
• Stakeholder Engagement: Conduct thorough stakeholder analyses and create robust communication plans to ensure buy-in and manage resistance.
• Organizational Readiness: Assess organizational readiness for change and develop actionable plans to address gaps.
• Change Advocacy: Act as a change champion to promote and implement best practices and a continuous improvement culture across IT.
• Project Management: Manage large-scale change projects or processes with limited oversight, ensuring they are delivered on time and to a high standard.
• Business Process Knowledge: Maintain a deep understanding of business processes to proactively identify when changes in applications and systems should be initiated.
• Team Leadership: Coach, review, and delegate work to lower-level change management professionals.
Essential Skills and Experience:
• Proven experience as a senior-level Change Management Specialist or Analyst, preferably within a large IT organization.
• Demonstrable expertise in change management methodologies (e.g., Prosci ADKAR, Kotter) and process improvement frameworks.
• Strong experience in developing and delivering communication plans, stakeholder analyses, and organizational readiness assessments.
• Excellent project management skills with a track record of managing complex, large-scale change initiatives.
• Ability to act as a change agent, influencing and building relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to navigate difficult and complex challenges.
• Experience in coaching or mentoring other team members.
Desirable Skills:
• Experience within the Automotive, Engineering, or Manufacturing sectors.
• Familiarity with ITIL or other IT service management frameworks.
Change Management Coordinator
Posted 3 days ago
Job Viewed
Job Description
We are seeking a detail-oriented and proactive Product Change Control Technician to join out clients dynamic Supply Chain Planning department. The successful candidate will be responsible for coordinating the introduction of new products and managing changes to existing products, ensuring a timely, efficient, and cost-effective implementation process.
Location: Desford, Leicestershire
Contract: Until 31 December 2027
Working Hours: Full-time, 08:00-16:00, Monday to Friday. This role requires working onsite five days a week. There is slight flexibility on start and finish times, with an opportunity for a shorter Friday if hours are made up on other days.
What You Will Do:
Maintain and communicate accurate change management data using an ERP system and a Manufacturing Control System.
Interpret engineering releases and drawings to define change requirements, create item masters, and establish product structures.
Set up and manage Plan for Every Part data.
Coordinate with various teams to ensure the timely procurement, manufacturing, or rework of materials by managing effective dates.
Track the daily progress of materials and documentation to ensure availability aligns with scheduled effective dates.
Lead or support weekly cross-functional meetings to update stakeholders on the status of new and upcoming changes.
Collaborate closely with manufacturing, engineering, logistics, and planning teams to implement changes efficiently.
The ideal candidate will have the following skills & experience:
Must be proficient in Microsoft Excel, with the ability to create weekly dashboards.
A confident communicator, able to lead weekly meetings with a number of stakeholders.
Supply chain experience is highly desirable.
A high level of accuracy and attention to detail when processing large volumes of information.
The ability to apply informed judgement to analyse complex situations and make sound decisions.
Strong problem-solving skills, with the ability to consider multiple stakeholder perspectives to develop practical solutions.
An understanding of basic Manufacturing Requirements Planning concepts, including bills of materials.
Experience using tools such as Power BI or Python to create charts or reports.
If you are interested please do not delay your application as we are currently interviewing for this role!
Please note we are unable to sponsor visas for this role. You must have your own right to work in the UK for the full contract.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Business Change Management
Posted 1 day ago
Job Viewed
Job Description
Employment Type: Contract (12 Months, with potential for extension)
Location: Gaydon, Warwickshire (Hybrid - typically 3 days on-site per week)
Department: Digital Engineering Capability
Reporting To: Change Management Lead
Role Purpose:
As a Technical Change Management Senior Specialist (P4 level), you will be a recognized subject matter exp.
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IT Change Management Analyst
Posted 3 days ago
Job Viewed
Job Description
IT Change Management Analyst - (phone number removed)
Are you ready to elevate your career and become a driving force in the world of digital engineering? This is your chance to join an innovative and forward-thinking organisation as an IT Change Management Analyst. This company is renowned for its commitment to excellence and is at the forefront of process improvement and change management within the IT sector. With a competitive umbrella rate of £34.90/hr (inside IR35) and a dynamic work environment, this opportunity is perfect for professionals looking to make a tangible impact.
What You Will Do:
• Lead and manage process improvement and change management projects, ensuring seamless execution and minimal disruption to business operations.
• Apply proven methodologies to assess organisational readiness and conduct stakeholder analyses to drive successful change.
• Monitor the implementation of change initiatives to ensure optimal outcomes and alignment with business objectives.
• Act as a change agent, championing best practices across the IT organisation.
• Develop a deep understanding of business processes to identify opportunities for improvement and initiate software application and system changes.
• Provide coaching and guidance to junior professionals, fostering a collaborative and high-performing team environment.
What You Will Bring:
• Proven expertise in change management and process improvement methodologies.
• Strong project management skills with the ability to manage complex projects independently.
• Excellent communication and stakeholder engagement abilities.
• A proactive approach to identifying and implementing best practices across IT processes.
This role is pivotal in driving the company's goals of innovation and operational excellence. By contributing to process improvement and change management initiatives, you will play a key role in shaping the future of IT within this organisation. This company values professionals who can think strategically, act decisively, and inspire positive change.
Location:
The role is based at Gaydon, offering a vibrant and collaborative workplace environment.
Interested?
If you're a proactive and results-driven professional ready to take on the exciting challenge of becoming an IT Change Management Analyst, we want to hear from you. Apply today and take the next step in your career journey!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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IT Change Management Analyst
Posted 3 days ago
Job Viewed
Job Description
Our OEM Client based in Gaydon, is searching for an IT Change Management Analystto join their team, Inside IR35. This is a contract position until 31st March 2026.
Umbrella Pay Rate: £33.64 per hour.
We have united our individual PLM projects to form an enterprise-wide PLM transformation - our change specialists will work across the enterprise to drive the culture, behaviour and process changes, through education, content creation and engaging with people's jobs on a technical level
Duties:
- Responsible for the IT organization's process improvement and change management activities by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and Stakeholder analyses.
- Plans and executes process improvement and change management projects.
- Monitors the implementation of change management to ensure the disruption of normal business operations is minimized.
- Possesses and develops knowledge of business processes, in order to identify when changes in software applications and systems should be initiated.
- Acts as a change agent to implement and manage best practices across the IT organization.
Responsibilities typically include:
- Managing large projects or processes with limited oversight from manager.
- Coaching, reviewing and delegating work to lower-level professionals.
- Problems faced are difficult and often complex.
IT Change Management Analyst
Posted 3 days ago
Job Viewed
Job Description
Expleo is seeking an experienced IT Change Management Analyst to support our customer based in Warwickshire on an initial 12-month contract. This is an exciting opportunity to lead and drive change initiatives within a dynamic IT environment. The successful candidate will be responsible for managing process improvement and change management activities, ensuring minimal disruption to business operations while implementing best practices across the IT organization.
Key Responsibilities:
* Lead and execute IT change management and process improvement projects.
* Apply methodologies including communication planning, stakeholder analysis, and organizational readiness assessments.
* Monitor and manage the implementation of changes to minimize business disruption.
* Act as a change agent, promoting and embedding best practices across IT teams.
* Identify opportunities for change based on business process insights and system usage.
* Coach and delegate tasks to junior professionals, providing guidance and oversight.
* Solve complex problems and manage large-scale projects with limited supervision.
Required Skills & Experience:
* Proven experience in IT change management and process improvement.
* Strong understanding of business processes and IT systems.
* Excellent communication and stakeholder engagement skills.
* Ability to manage complex projects and lead cross-functional teams.
* Experience in coaching and mentoring junior team members.
* Analytical mindset with a proactive approach to problem-solving.
IT Change Management Analyst
Posted 3 days ago
Job Viewed
Job Description
Our OEM Client based in Gaydon, is searching for an IT Change Management Analystto join their team, Inside IR35. This is a contract position until 31st March 2026.
Umbrella Pay Rate: £33.64 per hour.
We have united our individual PLM projects to form an enterprise-wide PLM transformation - our change specialists will work across the enterprise to drive the culture, behaviour and process changes, through education, content creation and engaging with people's jobs on a technical level
Duties:
- Responsible for the IT organization's process improvement and change management activities by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and Stakeholder analyses.
- Plans and executes process improvement and change management projects.
- Monitors the implementation of change management to ensure the disruption of normal business operations is minimized.
- Possesses and develops knowledge of business processes, in order to identify when changes in software applications and systems should be initiated.
- Acts as a change agent to implement and manage best practices across the IT organization.
Responsibilities typically include:
- Managing large projects or processes with limited oversight from manager.
- Coaching, reviewing and delegating work to lower-level professionals.
- Problems faced are difficult and often complex.