54 Itil jobs in the United Kingdom

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

On behalf of Tesco IMS, AMS are now looking for a ITIL Process Analyst for a 6 month contract, hybrid working model.

Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means they always work with heart. Whether they're helping their customers or looking after their people, you'll find there's a warmth and friendliness to everything they do.

Key responsibilities:

As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations.

Skills and Qualifications:

• ITIL Foundation Certified - Solid grounding in IT service management principles and practices.
• Service Transition Knowledge - General understanding of transitioning services into live environments effectively.
• Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines.
• Attention to Detail - Meticulous approach to tasks, ensuring accuracy and quality in deliverables.
• Stakeholder Communication - Excellent communication skills with the ability to tailor messaging to engage diverse stakeholders.
• Proactive Problem Solving - Anticipates future workstack demands and prepares solutions to meet programme targets.
• RAID & RACI Frameworks - Proficient in maintaining RAID logs, facilitating risk acceptance, and applying RACI models for accountability.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

Next steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Our client will only accept workers operating via an Umbrella or PAYE engagement model.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

Program Mission

To streamline and standardize the management of Engineering Changes across Data Centers, ensuring efficient project execution, cost control, schedule adherence, and alignment with strategic goals.

Position Summary

We are seeking a motivated and detail-oriented Junior Change Manager to support our Global Engineering Change Management (ECM) team. This entry-level role is a fantastic opportunity to develop your skills in a fast-paced, high-impact environment. You will play a crucial part in assisting the ECM team in managing engineering changes across our global data center portfolio. You will learn to support the implementation of standardized processes, enhance communication between technical teams, and help track changes to ensure our projects are delivered on time and within budget.

Key Responsibilities

As a Junior Change Manager, you will support the ECM team leads in the following areas:

1. Communication & Governance:

• Assist in drafting and reviewing Change Management documentation and communications - Engineering Bulletins (EBs) and Technical Advisories (TAs) to ensure clarity, accuracy, and consistency.
• Help maintain a central repository for all change management documentation and communications.
• Support the ECM Communications & Governance Manager in ensuring all communications adhere to established standards.

2. Support & Implementation:

• Assist the ECM Program Manager in tracking the implementation of changes across various data center projects.
• Help coordinate with project teams to gather status updates and identify potential roadblocks.
• Support the facilitation of cross-functional reviews and help document outcomes.

3. Tracking & Compliance:

• Work with the ECM Tracking & Compliance Analyst to monitor the implementation of EBs across all sites.
• Assist in collecting and compiling data on key performance metrics (e.g., cycle time, cost impact, schedule adherence).
• Help identify and document any deviations from approved changes and assist in understanding the root causes.

Qualifications

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• Strong organizational and time-management skills with a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team-oriented, collaborative environment.
• Proficiency with Google Workspace (Docs, Sheets, Slides) or similar office productivity software.

Preferred Qualifications:

• Interest in project management, change management, or the data center industry.
• Experience in a role requiring data collection and analysis.
• Ability to learn technical concepts quickly.
• Proactive and eager to take on new challenges.

• Develop and execute a comprehensive Organisational Development strategy aligned with the institution's strategic goals.
• Lead and manage change management initiatives, ensuring smooth transitions and minimizing disruption.
• Design and implement programs focused on leadership development, talent management, and succession planning.
• Foster a culture of continuous learning, employee engagement, and diversity & inclusion.
• Oversee the performance management framework, ensuring it supports employee growth and organisational objectives.
• Advise senior leadership on complex HR matters, including employee relations, policy development, and workforce planning.
• Manage and mentor the HR team, fostering their professional growth and ensuring effective service delivery.
• Develop and manage the HR budget, ensuring efficient resource allocation.
• Conduct needs assessments and implement training and development programs to enhance employee skills and capabilities.
• Champion initiatives related to employee well-being and work-life balance.
• Ensure HR policies and practices are compliant with current employment legislation and best practices.
• Partner with internal and external stakeholders to drive organisational effectiveness.

• Master's degree in Human Resources, Organisational Psychology, Business Administration, or a related field.
• Minimum of 8-10 years of progressive HR experience, with a significant focus on Organisational Development, Change Management, and Leadership.
• Proven track record of successfully leading large-scale change initiatives within complex organisations.
• Strong understanding of OD theories, models, and methodologies.
• Demonstrated expertise in talent management, performance management, and employee engagement strategies.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence at all levels.
• Experience in budget management and resource allocation.
• Proficiency in HRIS systems and data analysis for strategic decision-making.
• Knowledge of UK employment law and its application.
• Experience within the higher education or public sector is advantageous.

Jincident Management Analyst
Daily Rate: 500 - 550 INSIDE IR35 via umbrella
Contract Length: 12 months
Location: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE

Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region.

Position Summary:

As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends.

Key Responsibilities:

Incident Response:
- React promptly to service failures based on business impact.
- prioritise multiple high-priority incidents simultaneously.
- Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary.

Communication Management:
- Communicate effectively with stakeholders and internal teams.
- Confidently interact with senior executives.
- Provide regular updates on incident status and ensure effective communication channels are utilised.

Incident Documentation:
- Maintain accurate documentation during active incidents, recording all recovery efforts.
- Post-incident, ensure detailed records are kept, including actions taken and lessons learned.

Incident Process Compliance:
- Adhere to incident management policies and procedures, focusing on stakeholder and associate experiences.
- Restore complex production incidents within tight Service Level Agreements.

Process Improvement:
- Continually assess and enhance incident management processes to optimise efficiency.

Key Skills:

Leadership:
- Guide and coordinate teams during incident responses.
- Possess strong relationship management and influencing skills.

Technical Knowledge:
- Understand IT infrastructure, systems, and network operations.

Communication:
- Exhibit excellent verbal and written communication skills to engage effectively with technical teams and stakeholders.

Decision-Making:
- Make timely decisions in critical situations.

organisational Skills:
- Demonstrate strong time management abilities to prioritise tasks and manage multiple incidents.
- Remain calm and composed under pressure.

If you're looking for a challenging role where you can make a real impact, apply today to join our client's team as an Incident Management Analyst. Your expertise will help maintain seamless operations and foster a culture of excellence in incident management.

To apply, please submit your CV and a cover letter detailing your relevant experience.

Join us in ensuring the reliability and performance of critical technology services!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.