192 Change Management jobs in the United Kingdom
Business Process Improvement Analyst
Posted today
Job Viewed
Job Description
Job Title: Business Process Improvement Analyst
Location: Bury St Edmunds - 3 days in; 2 days remote
Job Type: Permanent
Salary: Excellent salary & benefits package on offer
Job Overview:
We're partnering with a well-established, multi-disciplinary group operating at scale across the UK to help them hire a Process Improvement Analyst . This role sits at the heart of a business-wide transformation initiative, aimed at streamlining workflows, improving productivity, and embedding a culture of continuous improvement across diverse business units.
Key Responsibilities:
- Collaborate with stakeholders across departments to review operational processes, identify root causes of inefficiency, and recommend practical improvements.
- Map and document existing ("as-is") workflows to highlight pain points, bottlenecks, and opportunities for optimisation.
- Design future-state ("to-be") workflows and process strategies, supported by clear documentation and flow diagrams.
- Champion lean thinking, ensuring simplicity and consistency for end users throughout transformation efforts.
- Support and lead elements of implementation, working closely with relevant teams to embed new processes effectively.
- Provide timely project updates and communication to stakeholders at all levels.
- Contribute to broader operational improvement initiatives as needed.
Qualifications & Skills:
- Experience in process mapping and optimisation, ideally within tech, utilities, or operationally complex environments.
- Skilled in identifying inefficiencies and delivering measurable time/cost-saving improvements.
- Strong analytical mindset with the ability to present insights and solutions clearly and persuasively.
- Confident using Excel (pivot tables, lookups, advanced formulas), Visio, PowerPoint, Word, SharePoint, etc.
- Comfortable managing your own workload, working cross-functionally, and engaging with stakeholders at all levels.
- A positive, solutions-driven approach with excellent verbal and written communication skills.
It would be advantageous for applicants to have the below:
- Previous experience in a Business Analyst or continuous improvement role.
- Further education or professional development in business process improvement or similar.
A full and comprehensive job spec will be provided on application. We will be supporting our client in the appointment of this person ASAP. Suitable candidates should apply without delay for consideration.
Business Process Improvement Analyst
Posted 3 days ago
Job Viewed
Job Description
Job Title: Business Process Improvement Analyst
Location: Bury St Edmunds - 3 days in; 2 days remote
Job Type: Permanent
Salary: Excellent salary & benefits package on offer
Job Overview:
We're partnering with a well-established, multi-disciplinary group operating at scale across the UK to help them hire a Process Improvement Analyst . This role sits at the heart of a business-wide transformation initiative, aimed at streamlining workflows, improving productivity, and embedding a culture of continuous improvement across diverse business units.
Key Responsibilities:
- Collaborate with stakeholders across departments to review operational processes, identify root causes of inefficiency, and recommend practical improvements.
- Map and document existing ("as-is") workflows to highlight pain points, bottlenecks, and opportunities for optimisation.
- Design future-state ("to-be") workflows and process strategies, supported by clear documentation and flow diagrams.
- Champion lean thinking, ensuring simplicity and consistency for end users throughout transformation efforts.
- Support and lead elements of implementation, working closely with relevant teams to embed new processes effectively.
- Provide timely project updates and communication to stakeholders at all levels.
- Contribute to broader operational improvement initiatives as needed.
Qualifications & Skills:
- Experience in process mapping and optimisation, ideally within tech, utilities, or operationally complex environments.
- Skilled in identifying inefficiencies and delivering measurable time/cost-saving improvements.
- Strong analytical mindset with the ability to present insights and solutions clearly and persuasively.
- Confident using Excel (pivot tables, lookups, advanced formulas), Visio, PowerPoint, Word, SharePoint, etc.
- Comfortable managing your own workload, working cross-functionally, and engaging with stakeholders at all levels.
- A positive, solutions-driven approach with excellent verbal and written communication skills.
It would be advantageous for applicants to have the below:
- Previous experience in a Business Analyst or continuous improvement role.
- Further education or professional development in business process improvement or similar.
A full and comprehensive job spec will be provided on application. We will be supporting our client in the appointment of this person ASAP. Suitable candidates should apply without delay for consideration.
Business Process Improvement Manager
Posted 7 days ago
Job Viewed
Job Description
The Business Process Improvement Manager will play a key role in supporting ASEE Group’s ability to achieve and maintain sustainable growth. This role is responsible for driving efficiency, consistency, and innovation across the organisation by analysing, improving, and optimising key business processes. Working collaboratively across departments, the successful candidate will help implement strategic improvements that strengthen operational performance, enhance service quality, and ensure the business remains agile, competitive, and fit for future growth
Key Responsibilities / Accountabilities:
• Analyse and evaluate current business processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Optimise workflows to improve productivity, service delivery, and cost efficiency across departments
• Lead and support initiatives that deliver measurable improvements in business performance
• Ensure that business process initiatives align with organisational goals, policies, and compliance requirements
• Support the development, standardisation, and documentation of updated procedures and policies
• Use data, KPIs, and metrics to assess operational performance and process effectiveness
• Conduct root cause analysis, benchmarking, and trend reporting to support decision-making and continuous improvement
• Work closely with cross-functional teams, department heads, and senior management to drive and embed process changes
• Facilitate workshops, working groups, and feedback sessions to engage stakeholders and ensure effective implementation
• Ensure that all improvements comply with relevant legal, regulatory, and internal standards
• Implement and monitor quality control mechanisms to assess the impact of process changes
• Develop training programs and materials to support the rollout of new or revised processes
• Provide coaching and knowledge sharing to foster a continuous improvement mindset across the organisation
• Identify opportunities to adopt or optimise digital tools, systems, and automation solutions
• Stay current with industry trends and emerging technologies to support business transformation • Produce reports and dashboards highlighting key improvements, performance gains, cost savings, and efficiency metrics
• Present findings and recommendations to senior stakeholders, promoting data-driven decision-making
• Analyse customer feedback and journey data to identify process enhancements that improve satisfaction and service quality
• Work with customer-facing teams to implement solutions that enhance the customer experience
Key Skills & Competencies:
• Strong analytical and problem-solving skills
• Proficiency in process improvement methodologies (e.g. Lean, Six Sigma, Kaizen, DMAIC)
• Excellent communication and interpersonal skills
• Ability to lead cross-functional projects and influence stakeholders at all levels
• High attention to detail with a focus on outcomes and business value
• Experience with process mapping and modelling tools (e.g. Visio, Lucidchart, BPMN)
• Change management and project coordination capabilities Qualifications & Experience:
• Degree in Business, Operations Management, Industrial Engineering, or related field (preferred)
• Proven experience in a business process improvement or operations optimisation role
• Certification in Lean Six Sigma or equivalent (desirable)
• Strong understanding of compliance, quality assurance, and performance metrics
Business Process Improvement (BPI) Lead
Posted 3 days ago
Job Viewed
Job Description
Business Process Improvement (BPI) Lead
LOCATION:
Staines or Cheadle
JOB PURPOSE:
This is a key role, responsible for identifying and leading strategic BPI initiatives and managing projects to deliver significant benefits to ADP UK, Ireland and Sweden and support the achievement of organisational objectives. Reports into Director of Business Excellence, UK Ireland and South Africa.
RESPONSIBILITIES:
- Identify opportunities for new strategic BPI initiatives based on in depth understanding of ADP UK, Ireland and Sweden and ESI objectives and analysis of organisational data. Work with leaders at all levels to identify opportunities to address business challenges through BPI initiatives.
- Design and lead workshops utilising process improvement and change leadership methodolgies to drive strategic improvements across ADP UK, Ireland and Sweden.
- Identify and capture requirements for automation (including RPA), implement and provide support for automation tools once live.
- Drive and take ownership of both incremental and transformational change through BPI initiatives as required to meet objectives.
- Develop strong relationships with senior stakeholders including at ExCom and ESI level, demonstrating the value delivered by BPI and ensuring that stakeholders at all levels are bought in and aligned with BPI initiatives.
- Carry out in depth data analysis, ensuring that decisions are data driven and that benefits are quantified and measured.
- Document processes, together with supporting documentation such as standard operating procedures.
- Provide BPI and change management expertise, guidance and support to project teams and stakeholders during the implementation of changes identified through BPI initiatives.
- Build the brand of the UK, Ireland and Sweden Business Excellence BPI team within ADP (for example by acting as a champion for BPI and presenting at town halls).
- Provide thought leadership, identifying and evaluating new BPI and automation tools.
- Deliver Training to Associates on BPI, fostering a culture of continuous improvement.
- Successfully manage projects including the implementation of changes identified through BPI initiatives, in line with established methodology and governance and ensuring robust management of scope, risks, costs and benefit delivery.
- Hold stakeholders accountable for delivering on time and to the required level of quality.
- Escalate issues appropriately, providing potential resolution options.
- Manage the scope of initiatives and projects and ensure that any scope creep is well controlled.
- Report on progress to senior stakeholders including ESI, ExCom, senior R&D and Product leaders.
- Act as UK, Ireland & South Africa lead on ESI initiatives and projects, working closely with the ESI Service Delivery team.
- Develop strong network within ADP globally, identifying and sharing best practice with other countries and business units within ADP.
QUALIFICATIONS & EXPERIENCE:
- Preferably graduate level or equivalent
- 5 years' operational experience, preferably in a professional services environment
- Significant BPI and automation experience
- Experience of successful change leadership
- Experience of leading cross functional project teams
- Project Management qualifications an advantage
- Experience of senior stakeholder management
- Experience of matrix management
COMPETENCIES & SKILLS:
- Ability to work on own initiative.
- Strong leadership, communication, negotiation and interpersonal skills with the ability to effectively present complex information to and influence stakeholders at all levels of the organisation including ExCom and ESI.
- Ability to present effectively to stakeholders at all levels and to both small and large groups.
- Collaborative approach
- Able to build relationships and a strong network at a senior level in the UK, at an ESI level and with BPI and Business Excellence teams globally.
- Focused on delivery, able to identify potential risks to delivery of BPI initiatives early and work proactively to mitigate them.
- Strong Project Management skills with ability to own and drive projects to successful completion.
- Highly organised, proactive and flexible, able to work on own initiative and to effectively prioritise workload.
- Excellent analytical and problem solving skills with the ability to gather and interpret complex data to drive decision making.
- Proficient in the use of Microsoft Visio and Blueworks
- Proficient in the use of Lean 6 Sigma methodology
Travel to other ADP sites will be required.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Business Process Improvement (BPI) Lead
Posted 9 days ago
Job Viewed
Job Description
Business Process Improvement (BPI) Lead
LOCATION:
Staines or Cheadle
JOB PURPOSE:
This is a key role, responsible for identifying and leading strategic BPI initiatives and managing projects to deliver significant benefits to ADP UK, Ireland and Sweden and support the achievement of organisational objectives. Reports into Director of Business Excellence, UK Ireland and South Africa.
RESPONSIBILITIES:
- Identify opportunities for new strategic BPI initiatives based on in depth understanding of ADP UK, Ireland and Sweden and ESI objectives and analysis of organisational data. Work with leaders at all levels to identify opportunities to address business challenges through BPI initiatives.
- Design and lead workshops utilising process improvement and change leadership methodolgies to drive strategic improvements across ADP UK, Ireland and Sweden.
- Identify and capture requirements for automation (including RPA), implement and provide support for automation tools once live.
- Drive and take ownership of both incremental and transformational change through BPI initiatives as required to meet objectives.
- Develop strong relationships with senior stakeholders including at ExCom and ESI level, demonstrating the value delivered by BPI and ensuring that stakeholders at all levels are bought in and aligned with BPI initiatives.
- Carry out in depth data analysis, ensuring that decisions are data driven and that benefits are quantified and measured.
- Document processes, together with supporting documentation such as standard operating procedures.
- Provide BPI and change management expertise, guidance and support to project teams and stakeholders during the implementation of changes identified through BPI initiatives.
- Build the brand of the UK, Ireland and Sweden Business Excellence BPI team within ADP (for example by acting as a champion for BPI and presenting at town halls).
- Provide thought leadership, identifying and evaluating new BPI and automation tools.
- Deliver Training to Associates on BPI, fostering a culture of continuous improvement.
- Successfully manage projects including the implementation of changes identified through BPI initiatives, in line with established methodology and governance and ensuring robust management of scope, risks, costs and benefit delivery.
- Hold stakeholders accountable for delivering on time and to the required level of quality.
- Escalate issues appropriately, providing potential resolution options.
- Manage the scope of initiatives and projects and ensure that any scope creep is well controlled.
- Report on progress to senior stakeholders including ESI, ExCom, senior R&D and Product leaders.
- Act as UK, Ireland & South Africa lead on ESI initiatives and projects, working closely with the ESI Service Delivery team.
- Develop strong network within ADP globally, identifying and sharing best practice with other countries and business units within ADP.
QUALIFICATIONS & EXPERIENCE:
- Preferably graduate level or equivalent
- 5 years' operational experience, preferably in a professional services environment
- Significant BPI and automation experience
- Experience of successful change leadership
- Experience of leading cross functional project teams
- Project Management qualifications an advantage
- Experience of senior stakeholder management
- Experience of matrix management
COMPETENCIES & SKILLS:
- Ability to work on own initiative.
- Strong leadership, communication, negotiation and interpersonal skills with the ability to effectively present complex information to and influence stakeholders at all levels of the organisation including ExCom and ESI.
- Ability to present effectively to stakeholders at all levels and to both small and large groups.
- Collaborative approach
- Able to build relationships and a strong network at a senior level in the UK, at an ESI level and with BPI and Business Excellence teams globally.
- Focused on delivery, able to identify potential risks to delivery of BPI initiatives early and work proactively to mitigate them.
- Strong Project Management skills with ability to own and drive projects to successful completion.
- Highly organised, proactive and flexible, able to work on own initiative and to effectively prioritise workload.
- Excellent analytical and problem solving skills with the ability to gather and interpret complex data to drive decision making.
- Proficient in the use of Microsoft Visio and Blueworks
- Proficient in the use of Lean 6 Sigma methodology
Travel to other ADP sites will be required.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Project Manager - Change Management
Posted today
Job Viewed
Job Description
Job Title: Project Manager - Change Management
Location: Halifax / Leeds (2 days a week onsite)
Contract Type: Temporary
Contract Length: 21 weeks
Rate: Circa 550/Day
Working Pattern: Full Time
Are you ready to make a significant impact in the banking industry? Our client, a leading organisation in the UK mortgage sector, is looking for a dynamic Project Manager specialising in Change Management to join their innovative team. This is your chance to lead transformational projects that enhance customer and colleague experiences!
# About the Role:
In this pivotal role, you will coordinate complex and high-risk implementations across various teams and platforms, ensuring successful integration and delivery. Your expertise in both business and technology change will be essential as you guide our client toward becoming the best bank for customers.
# Skills You'll Need:
- Agile Methodology & Tools: Lead agile teams to deliver high-priority changes, fostering a respectful and valued work environment.
- Stakeholder Management: Build and sustain long-term relationships, resolving blockers and influencing positive outcomes.
- Planning, Tracking, Reporting & Governance: Communicate regular status updates and resolve high-priority delivery issues.
- Leadership & Culture: Drive cultural change initiatives and understand the barriers to achieving cultural transformation.
- Coaching & Feedback: Use active listening and empathy to connect with team members, providing constructive and motivating feedback.
# Key Responsibilities:
- Establish and communicate vital integration points across Labs/Platforms to relevant stakeholders.
- Develop a sequence for integration tasks in collaboration with Lab Leadership.
- Catalogue and manage dependencies, enabling the platform to deliver at pace.
- Identify and mitigate blockers to delivery, escalating issues when necessary.
- Oversee supplier performance and manage underperformance effectively.
- Coordinate integration processes across shared infrastructure to ensure safe delivery.
- Provide governance expertise for change across multiple programmes.
# Ideal Experience:
- Change management governance and methodology.
- Delivering complex and high-risk implementations.
- Business and technology change.
- Experience in Mortgage/Mortgage change functions.
# Why Join Us?
- Be part of a passionate team dedicated to transforming the banking experience for millions.
- Work in a collaborative and innovative environment that values diversity.
- Enjoy the flexibility of agile working arrangements while driving impactful change.
If you're a proactive and enthusiastic Project Manager with a passion for driving change, we want to hear from you! Join our client in their mission to help Britain prosper by delivering exceptional mortgage services.
Apply Now to take the next step in your career and be part of a transformative journey in banking!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Vice President, Change Management
Posted 1 day ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
International Card Services (ICS) Governance & Control is looking for a Vice President of ICS Change Management with specific focus on end-to-end governance and execution of key risk programs associated with the change agenda for ICS and the International Legal Entities. The successful candidate will lead a diverse team of high-performing professionals focused on ensuring good change management governance is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across International business units, functional areas, and geographies, and across all lines of defense.
**How will you make an impact in this role?**
The VP, ICS Risk Change Management will:
+ Serve as the go-to subject matter expert within ICS, relevant BUs and International Legal Entities on relevant risk and control programs related to change and delivery risk
+ Partner with ICS Centre of Excellence (COE) to support and enable effective risk management and prioritization across large central transformation programs
+ Collaborate with ICS COE and enterprise partners to drive ICS wide risk reduction programs
+ Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams
+ Comply with enterprise policies and programs pertaining to specific risk types, and support with design/ enhancement of BU procedures /standards by providing topic-specific insight
+ Support with design and execution of targeted training and awareness programs to increase understanding and management of specific risk topics within ICS, relevant BUs and International Legal Entities.
+ Provide appropriate and timely reporting to BU leadership on change, and where appropriate to second and third line of defense teams.
+ Consult on the design and implementation of first line procedures, processes and controls tailored to areas of change, and provide broader input on the area of risk
+ Advise on topical risk strategies and procedures to align with change driven by the ICS business due to the environment, commercial or regulatory landscape
+ Be a key leader for sharing insights, better practices, themes, for change programs, within the relevant BUs and where appropriate across the Enterprise
**Minimum Qualifications**
+ Significant number of years experience in operational risk management, Operational Excellence (e.g., within Risk and/or Internal Audit function). Deep understanding of critical operational risk management lifecycle activities
+ Broad and deep experience within financial services industry. Must have strong relevant experience of operating across multiple geographies and multiple lines of business. Consumer is essential, Commercial and Merchant are ideal.
+ Demonstrated excellent practical and technical program and project management skills, along with exceptional communication and interpersonal skills. Demonstrated mature ability to interact and obtain buy-in from senior BU/tech counterparts.
+ Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
+ Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
+ Demonstrated history and ability to manage large teams, spread over geographies and with diverse backgrounds.
**Preferred Qualifications**
+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
+ Experience in at least one of the following:
1. Serving as the go-to subject matter expert pertaining to specific operational risk types
2. Ensuring activities are in alignment with standards set by specialist risk-stripe teams.
3. Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
4. . Advising on decentralized risk types into broader operational risk policies and programs
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Executive
**Primary Location:** United Kingdom-London-London
**Other Locations:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:** 25014548
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Vice President, Change Management
Posted 1 day ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
International Card Services (ICS) Governance & Control is looking for a Vice President of ICS Change Management with specific focus on end-to-end governance and execution of key risk programs associated with the change agenda for ICS and the International Legal Entities. The successful candidate will lead a diverse team of high-performing professionals focused on ensuring good change management governance is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across International business units, functional areas, and geographies, and across all lines of defense.
**How will you make an impact in this role?**
The VP, ICS Risk Change Management will:
+ Serve as the go-to subject matter expert within ICS, relevant BUs and International Legal Entities on relevant risk and control programs related to change and delivery risk
+ Partner with ICS Centre of Excellence (COE) to support and enable effective risk management and prioritization across large central transformation programs
+ Collaborate with ICS COE and enterprise partners to drive ICS wide risk reduction programs
+ Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams
+ Comply with enterprise policies and programs pertaining to specific risk types, and support with design/ enhancement of BU procedures /standards by providing topic-specific insight
+ Support with design and execution of targeted training and awareness programs to increase understanding and management of specific risk topics within ICS, relevant BUs and International Legal Entities.
+ Provide appropriate and timely reporting to BU leadership on change, and where appropriate to second and third line of defense teams.
+ Consult on the design and implementation of first line procedures, processes and controls tailored to areas of change, and provide broader input on the area of risk
+ Advise on topical risk strategies and procedures to align with change driven by the ICS business due to the environment, commercial or regulatory landscape
+ Be a key leader for sharing insights, better practices, themes, for change programs, within the relevant BUs and where appropriate across the Enterprise
**Minimum Qualifications**
+ Significant number of years experience in operational risk management, Operational Excellence (e.g., within Risk and/or Internal Audit function). Deep understanding of critical operational risk management lifecycle activities
+ Broad and deep experience within financial services industry. Must have strong relevant experience of operating across multiple geographies and multiple lines of business. Consumer is essential, Commercial and Merchant are ideal.
+ Demonstrated excellent practical and technical program and project management skills, along with exceptional communication and interpersonal skills. Demonstrated mature ability to interact and obtain buy-in from senior BU/tech counterparts.
+ Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
+ Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
+ Demonstrated history and ability to manage large teams, spread over geographies and with diverse backgrounds.
**Preferred Qualifications**
+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
+ Experience in at least one of the following:
1. Serving as the go-to subject matter expert pertaining to specific operational risk types
2. Ensuring activities are in alignment with standards set by specialist risk-stripe teams.
3. Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
4. . Advising on decentralized risk types into broader operational risk policies and programs
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Executive
**Primary Location:** United Kingdom-London-London
**Other Locations:** United Kingdom-East Sussex-Brighton
**Schedule** Full-time
**Req ID:** 25014548
Organisational Change Management Lead
Posted 3 days ago
Job Viewed
Job Description
££110,000 GBP
Hybrid WORKING
Location: Manchester, North West - United Kingdom Type: Permanent
A leading digital transformation consultancy is seeking an experienced Organizational Change Management (OCM) Lead Consultant to join its growing UK&I team. This role offers a unique opportunity for a strategic and visionary individual to lead high-impact change initiat.
WHJS1_UKTJ
SAP Change Management Consulant
Posted 19 days ago
Job Viewed
Job Description
br>Location: Columbia, South Carolina (Day 1 Onsite, 5 Days a Week)
Employment Type: Contract
Visa Requirements: H1B / Green Card / U.S. Citizen Only
Experience Level: 8–10 Years < r>
br>
Job Description:
We are actively seeking an experienced SAP Change Management Consultant for a contract opportunity based in Columbia, SC. This is an on-site role from Day 1, requiring local candidates or those willing to relocate immediately. The ideal candidate will have a strong background in SAP change management processes, stakeholder engagement, training, and communication strategies to support enterprise-level implementations or upgrades.
br>
Key Requirements:
br>
–10 years of experience in SAP Change Management < r> br>
Proven experience with end-to-end SAP implementation or transformation projects
Strong expertise in stakeholder engagement, training delivery, and communications planning
Ability to work onsite full-time in Columbia, SC (no remote flexibility)
Excellent communication and interpersonal skills
br>
To Apply:
Please send your updated resume and contact details to with the subject line “SAP Change Management Consultant – Columbia, SC”.