282 Software Issues jobs in the United Kingdom

Software Support

£30000 - £35000 Annually Exact Sourcing Limited

Posted 1 day ago

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Job Description

permanent

Our client a fast-growing company providing a Saas solution for Accounting Teams.  They are looking for a Software Support Specialist with an accounting background to help the users of their software.  You will handle support tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.

Key Responsibilities for the Software Support Specialist:

  • Respond to customer inquiries via chat, email, and ticketing systems
  • li>Troubleshoot and escalate product issues
  • Create and update help articles and tutorials
  • Analyse user behaviour and support Customer Success using Gainsight
  • Collect feedback to help improve the product and user experience

Requirements for the Software Support Specialist:

  • 2+ years in customer support, customer success, or educational content
  • Strong communication, problem-solving, and organizational skills
  • Experience with Microsoft 365/SharePoint
  • Accounting background or experience with accounting software/workpapers
  • Bonus: SaaS experience, content performance tracking, or UX knowledge

What We Offer for theSoftware Support Specialist :

  • Competitive pay and benefits
  • Fully remote work
  • A chance to shape customer experience and content strategy
  • Supportive, collaborative team making an impact in the accounting industry

By applying for this Software Support Specialist role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunities employer.

This advertiser has chosen not to accept applicants from your region.

Software Support Engineer

Isle of Wight, South East £20000 - £45000 Annually Redline Group Ltd

Posted 1 day ago

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Job Description

permanent

We have an exciting new job opportunity for a Software Support Engineer based in Isle of Wight, to join this electrical engineering and software company.

As a Software Support Engineer, you will provide technical support to existing customers globally and enable the communication between customers and the R&D team. You will provide support and guidance to global customers to understand their requirements and recommend technical solutions to meet their needs.

Key skills required for this job as Software Support Engineer, based in Isle of Wight:

  • Degree level technical qualifications in engineering or software-related subjects
  • Proven experience in troubleshooting and deploying software packages and solutions
  • Strong background in software and systems engineering
  • Experience with Microsoft operating systems set-up and troubleshooting
  • Knowledge of relational databases, networking and communication protocols
  • Good communication skills both verbal and written

This position as Software Support Engineer will be based on site in Isle of Wight.

This is a fantastic chance to join a multinational company who can offer the opportunity of career progression and personal development, working on the latest technology.

To apply for the position as Software Support Engineer, please send a copy of your CV to (url removed), or for more information contact Ricky Wilcocks on (phone number removed) or (phone number removed).

This advertiser has chosen not to accept applicants from your region.

Software Support Coordinator

Gateshead, North East CK Group- Science, Clinical and Technical

Posted 1 day ago

Job Viewed

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Job Description

permanent
CK Group are recruiting for a Software Support Coordinator, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead, and is a permanent role with Mon-Fri day time working hours.


The Role:

The purpose of this role is to ensure all software and hardware used is designed, tested and implemented to the highest standards.

The role involves customer installation, configuration and support with occasional travel throughout the UK.


Responsibilities:
  • Customer and distributor support, act as a forward-facing pointof contact for customers and business partners.
  • Software support, providing software and IT support to departments.
  • Produce, maintain and curatetraining materials.
  • Actively support the sales and marketing department.
  • Deliver technical knowledge and practical skills in a forward-facing capacity.
    • Installation and set up.
    • Customer configuration.
  • Actively support with complaints and technical support.
    • Log, monitor, update and resolve complaints.
    • Internal, customer and distributor support.
  • Engage in continuous product development - continuous evaluation of all product lines.

Your Background:

  • HNC/HND/Degree or equivalent in computer science or computer related field.
  • Strong knowledge of Windows, MacOS, and Linux operating systems.
  • Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).
  • Working knowledge of database setup and maintenance (Microsoft SQL / Access).
  • Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
  • Understanding of LIMS set up and communication protocols.
  • Experience in Cyber security essentials desirable but not essential.

Apply:


It is essential all applicants hold entitlement to work in the UK. Please quote job reference (Apply online only) in all correspondence.

If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.
This advertiser has chosen not to accept applicants from your region.

Software Support Engineer

East Sussex, South East £35000 - £50000 Annually Redline Group Ltd

Posted 1 day ago

Job Viewed

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Job Description

permanent

Are you a Software Support Engineer based in Eastbourne, East Sussex, looking for a new job working on cutting edge technology with a global engineering business?

The Software Support Engineer job, based in Eastbourne will be responsible for troubleshooting across virtual server environments across a variety of global clients. This will include providing customer support for machine-to-machine communications. The software support engineer will be working with SQL Server, Linux, and bespoke software running in complex customer environments.

Skills and Competencies required of the Ideal Software Support Engineer job will include:

  • Currently working at a software solution provider with experience supporting custom software deployed across customer sites.
  • Familiar with software architecture and how systems interact.
  • Must be capable of diagnosing whether issues stem from the customer's environment, networking, infrastructure, or the software itself.
  • Familiarity with C# /.NET is a plus, but not essential, could be C++, etc. The focus is on troubleshooting, integration, and architecture.

My client offer extensive hybrid working but need candidates to be able to attend the Eastbourne site at short notice. They will also provide Visa sponsorship if you are already in the UK and able to travel internationally without any restrictions.

This is a fantastic job opportunity to join a team of professionals to support the next generation of their complex, semiconductor products. If you have any specific questions about this Software Support Engineer job, Eastbourne please call Ricky Wilcocks on (phone number removed) or (phone number removed). To apply email: (url removed)

This advertiser has chosen not to accept applicants from your region.

Software Support Engineer

Isle of Wight, South East £38000 - £44000 Annually Deerfoot Recruitment Solutions Limited

Posted 1 day ago

Job Viewed

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Job Description

permanent

Software Support Engineer

Cowes, Isle of Wight | up to 44K + Benefits

Are you a skilled Software Support Engineer ? Join a specialist software company delivering solutions that power efficiency, safety, and sustainability worldwide.

What You'll Do:

  • Support users and engineers remotely or on-site
  • Troubleshoot, diagnose, and resolve software issues
  • Deliver user training and create support documentation
  • Deploy and configure software solutions
  • Collaborate with developers to improve system performance

What You'll Bring:

  • 3+ years of work experience in troubleshooting and deploying software packages and solutions
  • Strong knowledge of Microsoft OS, networking, and relational databases
  • Proactive problem-solving mindset and strong communication skills

Bonus Skills:

  • Degree in Engineering or IT
  • Experience in system integration or software development
  • Familiarity with SQL Server, DCOM, OPC, Windows security

What's on Offer:

  • 37-hour work week (Mon-Fri)
  • 25 days holiday + bank holidays
  • Pension, bonus, healthcare, and more
  • Long-term career opportunities in a collaborative team

Ready to make an impact? Apply now and help deliver world-class software solutions across global industries.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Software Support Engineer

Isle of Wight, South East Redline Group Ltd

Posted 4 days ago

Job Viewed

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Job Description

full time

We have an exciting new job opportunity for a Software Support Engineer based in Isle of Wight, to join this electrical engineering and software company.

As a Software Support Engineer, you will provide technical support to existing customers globally and enable the communication between customers and the R&D team. You will provide support and guidance to global customers to understand their requirements and recommend technical solutions to meet their needs.

Key skills required for this job as Software Support Engineer, based in Isle of Wight:

  • Degree level technical qualifications in engineering or software-related subjects
  • Proven experience in troubleshooting and deploying software packages and solutions
  • Strong background in software and systems engineering
  • Experience with Microsoft operating systems set-up and troubleshooting
  • Knowledge of relational databases, networking and communication protocols
  • Good communication skills both verbal and written

This position as Software Support Engineer will be based on site in Isle of Wight.

This is a fantastic chance to join a multinational company who can offer the opportunity of career progression and personal development, working on the latest technology.

To apply for the position as Software Support Engineer, please send a copy of your CV to (url removed), or for more information contact Ricky Wilcocks on (phone number removed) or (phone number removed).

This advertiser has chosen not to accept applicants from your region.

Software Support Engineer

PO31 Cowes, South East Deerfoot Recruitment Solutions Limited

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Software Support Engineer

Cowes, Isle of Wight | up to 44K + Benefits

Are you a skilled Software Support Engineer ? Join a specialist software company delivering solutions that power efficiency, safety, and sustainability worldwide.

What You'll Do:

  • Support users and engineers remotely or on-site
  • Troubleshoot, diagnose, and resolve software issues
  • Deliver user training and create support documentation
  • Deploy and configure software solutions
  • Collaborate with developers to improve system performance

What You'll Bring:

  • 3+ years of work experience in troubleshooting and deploying software packages and solutions
  • Strong knowledge of Microsoft OS, networking, and relational databases
  • Proactive problem-solving mindset and strong communication skills

Bonus Skills:

  • Degree in Engineering or IT
  • Experience in system integration or software development
  • Familiarity with SQL Server, DCOM, OPC, Windows security

What's on Offer:

  • 37-hour work week (Mon-Fri)
  • 25 days holiday + bank holidays
  • Pension, bonus, healthcare, and more
  • Long-term career opportunities in a collaborative team

Ready to make an impact? Apply now and help deliver world-class software solutions across global industries.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.
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Software Support Coordinator

Gateshead, North East CK Group- Science, Clinical and Technical

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

full time
CK Group are recruiting for a Software Support Coordinator, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead, and is a permanent role with Mon-Fri day time working hours.


The Role:

The purpose of this role is to ensure all software and hardware used is designed, tested and implemented to the highest standards.

The role involves customer installation, configuration and support with occasional travel throughout the UK.


Responsibilities:
  • Customer and distributor support, act as a forward-facing pointof contact for customers and business partners.
  • Software support, providing software and IT support to departments.
  • Produce, maintain and curatetraining materials.
  • Actively support the sales and marketing department.
  • Deliver technical knowledge and practical skills in a forward-facing capacity.
    • Installation and set up.
    • Customer configuration.
  • Actively support with complaints and technical support.
    • Log, monitor, update and resolve complaints.
    • Internal, customer and distributor support.
  • Engage in continuous product development - continuous evaluation of all product lines.

Your Background:

  • HNC/HND/Degree or equivalent in computer science or computer related field.
  • Strong knowledge of Windows, MacOS, and Linux operating systems.
  • Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).
  • Working knowledge of database setup and maintenance (Microsoft SQL / Access).
  • Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
  • Understanding of LIMS set up and communication protocols.
  • Experience in Cyber security essentials desirable but not essential.

Apply:


It is essential all applicants hold entitlement to work in the UK. Please quote job reference (Apply online only) in all correspondence.

If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.
This advertiser has chosen not to accept applicants from your region.

Software Support Engineer

East Sussex, South East Redline Group Ltd

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Are you a Software Support Engineer based in Eastbourne, East Sussex, looking for a new job working on cutting edge technology with a global engineering business?

The Software Support Engineer job, based in Eastbourne will be responsible for troubleshooting across virtual server environments across a variety of global clients. This will include providing customer support for machine-to-machine communications. The software support engineer will be working with SQL Server, Linux, and bespoke software running in complex customer environments.

Skills and Competencies required of the Ideal Software Support Engineer job will include:

  • Currently working at a software solution provider with experience supporting custom software deployed across customer sites.
  • Familiar with software architecture and how systems interact.
  • Must be capable of diagnosing whether issues stem from the customer's environment, networking, infrastructure, or the software itself.
  • Familiarity with C# /.NET is a plus, but not essential, could be C++, etc. The focus is on troubleshooting, integration, and architecture.

My client offer extensive hybrid working but need candidates to be able to attend the Eastbourne site at short notice. They will also provide Visa sponsorship if you are already in the UK and able to travel internationally without any restrictions.

This is a fantastic job opportunity to join a team of professionals to support the next generation of their complex, semiconductor products. If you have any specific questions about this Software Support Engineer job, Eastbourne please call Ricky Wilcocks on (phone number removed) or (phone number removed). To apply email: (url removed)

This advertiser has chosen not to accept applicants from your region.

Software Support Analyst

Warrington, North West United Utilities

Posted 1 day ago

Job Viewed

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Job Description

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits
  • A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
  • A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
  • Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
  • A comprehensive healthcare plan through our company-funded scheme
  • MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
  • Best Doctors
  • Salary Finance
  • Wealth at Work courses
  • Deals and discounts
  • EVolve Car Scheme
  • Employee Assistance Plan
  • Mental health first aiders
  • ShareBuy
  • MORE Choices flexible benefits
  • Enhanced parental leave schemes
Job Purpose

As software support analyst you will support the Technology Governance Manager in the administration and analysis of the Software support and maintenance budget

Maintaining correct, reliable and complete data sets, to agreed quality standards, ensuring that financial performance is up to date and accurate at all times

Accountabilities & Responsibilities
  • Collect, maintain and track financial and contractual data to administer the software support and maintenance budget. Performing analysis on the Software support and maintenance budget e.g. spend to date, categories, risk and efficiencies to provide trend analysis, and alternative versions of data.
  • Reconcile financial trackers to actual and committed spend in SAP and produce reliable and accurate reports including month end, quarterly, ad-hoc using Excel, PowerPoint and Tableau to meet a variety of needs, suitable for senior management and to support decision making.
  • Knowledge of commercial and Technology services processes to understand terminology, use and implications of software products, licenses and support models and internal financial management and budget setting processes, i.e. differences between capex and opex management, the internal control manual governance and approval routes.
  • Liaise with internal SMEs to justify business need for spend, impact and implications on the software support and maintenance budget.
  • Manage general queries and requests, report generation and data analysis, escalating as appropriate and provide guidance, support and advice to internal customers and own team on software support and maintenance budget processes.
Technical Skills & Experience
  • Good knowledge of internal financial management (capex / opex), budget setting and reporting and associated system processes e.g. SAP.
  • Good analytical skills, able to interpret data and identify trends and underlying reasons and highly competent in analytical and reporting tools e.g. Excel, Tableau and able to provide alternative cuts and views of data sets
  • Sound and comprehensive communication skills to convey complex financial information in a style appropriate for the audience and senior stakeholders. With the ability to manage multiple and often competing priorities and workloads balancing between urgency, risk and business value to effectively manage time.
  • Works well under pressure and with multiple customers/ teams while maintaining meticulous attention to detail and forward thinking, with a flexible approach to change and focus on continuous improvement.
  • Knowledge of software support, maintenance and licensing models, and software lifecycle to aid understanding of cost and benefit profiles and commercial processes, vendor management, commercial negotiation and agreement terms and conditions.
  • This role may not be eligible for the visa sponsorship
This advertiser has chosen not to accept applicants from your region.
 

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