1,111 Software Issues jobs in the United Kingdom

About the Company

An innovative cloud-based business management solution, Optix has been providing excellent service to our clients since 2007 and has achieved phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career.

This role is a blend of technical support and customer service where you will have a first-hand role in enabling our client base to get the most out of the software whilst fixing faults and issues as they arise. This is not your typical service desk role, every day is different and is far more first-hand, with the opportunity to take ownership of issues through to fruition as well as having direct client contact.

This role would suit someone with an interest in developing a career in customer support with a technical edge. We welcome candidates with strong, transferrable customer service skills. Full training will be provided on the technical/software side.

Hours of work: full time 37.5 hours per week between Monday – Friday 08:00 am – 6:00 pm, plus 1 in 6 Saturdays working 09:00 am – 15:00 pm.

Hybrid working with the office available in York. You are required to work from the office 3 days per week.

Key Responsibilities:

• Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients.
• Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day.
• Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves.
• Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required.
• Attending client visits at local sites may become a part of the role as time goes on. This will be an opportunity to demonstrate the software and services.
• Educate new and existing clients on the product via video calls and conferences.
• Assist with process improvement, offering new concepts and ideas to benefit the team and company.
• Once fully trained, assist with training and mentoring new starters.

The ideal candidate will have:

• Previous experience in a 1st line IT Helpdesk/ Service Support or similar technical role is desirable but not essential.
• Experience using desktop support tools is desirable but not essential.
• A team player who can handle support tickets and troubleshoot first line issues.
• Strong and clear communication skills, both written and verbal.
• Strong interpersonal skills with the ability to work well as a collaborator as well as an individual.
• Good rapport building skills.
• Strong problem solving skills with a structured, calm approach under pressure.
• A positive attitude to work and customer first mindset.
• A desire to develop your skillset.
• An interest in gaining exposure to innovative technologies.
• The ability to work well under pressure to deadlines and prioritise workload without compromising on quality.
• GCSE’s in Maths and English grade C/4 or above.
• A full UK driving license.

In return, we will provide:

• Learning and development opportunities
• A positive, collaborative working environment
• Regular salary reviews
• Quarterly socials
• Holidays starting at 25 days, increasing up to 30 days, 1 day for each year of service
• Vitality Health
• Life Assurance Policy
• Pension scheme
• Pool/ Table Tennis available in the office
• On-site parking
• Pizza Thursdays on the last Thursday of the month
• Cycle to Work Scheme

Diversity Statement:

Optix Software Ltd is committed to equal opportunities in all aspects of our work. We are committed to treating all colleagues equally regardless of race, gender, disability, age, sexual orientation, religion, or belief. We are committed to equal opportunities in all aspects of our work.

We’re looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you’ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you’ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time.

Location: Milton Keynes

Salary: up to £30k base + bonus 

Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support

This is more than a helpdesk job — it’s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking.

If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.

To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasion

Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!

The Company

We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.

Responsibilities:

• Resolve data and code issues for new customers
• Analyse, identify, and fix software bugs reported by users or detected through monitoring.
• Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction.
• Monitor support ticket queues and address incidents according to SLAs.
• Develop and implement solutions for recurring issues to improve system reliability and efficiency.
• Provide technical guidance and training to 1st Line Support.
• Document solutions and processes to enhance knowledge sharing and support efficiency.
• Stay updated with industry best practices and emerging technologies through training and certifications.

Requirements:

• Experience within a similar role
• Familiarity with cloud environments
• Experience with APIs, JSON, and XML
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• 25 days holiday plus additional discretionary days.
• Health insurance, pension, and life insurance.
• Gym contribution and travel allowance.
• Engaging social events and a supportive workplace culture.
• Opportunities for professional growth and development.

If you are interested in this role, please apply!

• Customer and distributor support, act as a forward-facing pointof contact for customers and business partners.
• Software support, providing software and IT support to departments.
• Produce, maintain and curatetraining materials.
• Actively support the sales and marketing department.
• Deliver technical knowledge and practical skills in a forward-facing capacity.
  • Installation and set up.
  • Customer configuration.
• Actively support with complaints and technical support.
  • Log, monitor, update and resolve complaints.
  • Internal, customer and distributor support.
• Engage in continuous product development - continuous evaluation of all product lines.

• HNC/HND/Degree or equivalent in computer science or computer related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).
• Working knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS set up and communication protocols.
• Experience in Cyber security essentials desirable but not essential.

We’re looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you’ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you’ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time.

Location: Milton Keynes

Salary: up to £30k base + bonus 

Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support

This is more than a helpdesk job — it’s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking.

If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.

To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasion

Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!

The Company

We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.

Responsibilities:

• Resolve data and code issues for new customers
• Analyse, identify, and fix software bugs reported by users or detected through monitoring.
• Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction.
• Monitor support ticket queues and address incidents according to SLAs.
• Develop and implement solutions for recurring issues to improve system reliability and efficiency.
• Provide technical guidance and training to 1st Line Support.
• Document solutions and processes to enhance knowledge sharing and support efficiency.
• Stay updated with industry best practices and emerging technologies through training and certifications.

Requirements:

• Experience within a similar role
• Familiarity with cloud environments
• Experience with APIs, JSON, and XML
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• 25 days holiday plus additional discretionary days.
• Health insurance, pension, and life insurance.
• Gym contribution and travel allowance.
• Engaging social events and a supportive workplace culture.
• Opportunities for professional growth and development.

If you are interested in this role, please apply!

• Customer and distributor support, act as a forward-facing pointof contact for customers and business partners.
• Software support, providing software and IT support to departments.
• Produce, maintain and curatetraining materials.
• Actively support the sales and marketing department.
• Deliver technical knowledge and practical skills in a forward-facing capacity.
  • Installation and set up.
  • Customer configuration.
• Actively support with complaints and technical support.
  • Log, monitor, update and resolve complaints.
  • Internal, customer and distributor support.
• Engage in continuous product development - continuous evaluation of all product lines.

• HNC/HND/Degree or equivalent in computer science or computer related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).
• Working knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS set up and communication protocols.
• Experience in Cyber security essentials desirable but not essential.

Job Title: Customer Software Support Assistant
Location: Horsham, must be a driver due to location
Salary: 25,000 - 28,000
Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home)

About the Role:

We're recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.
You don't need to be a tech expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software.

We're looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction.

Customer Software Support Assistant Responsibilities:

• Respond to customer queries by phone and email
• Explain how to use features in a clear, easy-to-understand way
• Work with our team to solve problems and improve the customer experience.
• Keep the database organise
• Build positive relationships with customers

The Customer Software Support Assistant will have / be:

• Fantastic customer service skills.
• Confidence using computers and learning new software.
• Friendly, patient, and good at listening.
• Interest in technology is an advantage, but not essential

Michael Page is proud to be partnering with a global technology company that has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more.

Client Details

• Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to real customer needs instead of the other way around.
• With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools.
• The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day.
• Through this, they have fostered a culture that values both personal and professional growth, and they're proud to be recognised as a Great Place to Work.
• Flexibility and work/life balance aren't just perks when you join, they're a fundamental part of how they work and succeed.
• If you're ready to grow your career and help businesses grow better and faster, you'll fit right in.

Description

• As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham.
• You'll be responsible for ensuring smooth daily operations, keeping performance on track, and creating a positive, high-performing team culture.
• Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale.
• You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers.
• In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team.
• The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment.
• The role follows a hybrid model, with three days a week in the Birmingham office, and two days free to work from home.

Profile

As the successful candidate for the Software Support Delivery Manager role, you will have the following experience:

• You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges.
• Your background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale.
• When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and guide your team through it.
• You're familiar with support tools and CRM systems, and you know how to use them to keep things running smoothly.
• You bring structure to chaos. Whether it's implementing better processes or helping your team navigate change, you're someone who creates clarity and momentum.
• You lead with transparency, fairness and empathy, and people trust you because of it.
• Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most.

Job Offer

• Starting salary of 55,000 - 60,000 per annum.
• Hybrid working model, with 3 days in the office and 2 remote.
• Private medical and dental insurance.
• Private pension.
• Health & Wellness programmes.
• Career & Personal Development programmes.
• + More.