1,008 Troubleshooting jobs in the United Kingdom

Varied real-world problem-solving for highly technical software company

Do you enjoy the problem-solving aspects of software engineering but are looking for something more people focused? Does the usual progression of becoming a line manager send shivers down your spine? Then this troubleshooting role might be for you!

This engineering company produces highly technical software that integrates with a great variety of hardware providing enhancements to both the hardware’s capabilities and its user interface. Both the variety in hardware and the depth of features inevitably lead to thorny problems that have to be tracked down, understood, and solved. In this role you will work closely with both customer engineers and the internal software team to do just this.

A software engineering background is a must, but the exact technologies and sectors you’ve been working in are less important. The ability to solve complex software problems, navigate through large codebases, and communicate complex topics are the key skills.

The customer base is large and varied, from multi-nationals to startups and everything in between. While they have customers all round the world, there is no requirement or expectation for you to work out of hours. There will be business travel to visit customers both inside the UK and abroad, but this is likely not more than a few days per month on average. Most interactions take place over email and video calls, especially with the ever more prevalent capability to remotely connect to customer hardware.

You will be joining two other engineers who also proved troubleshooting expertise, and you will be literally sitting with the rest of the engineering team so there will be plenty of help and support available. Due to the highly technical and niche area this company works in, there is little expectation for you to have suitable domain knowledge. You are however expected to be proactive in learning and gaining this knowledge.

You will be joining a profitable and independent company, who treat their employees as adults giving them plenty of independence to do the job in a way that best suits them. You will also be rewarded well financially with a very good salary, bonus scheme and pension package.

Another top job from ECM, the high-tech recruitment experts.    

Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call (phone number removed) or email your CV. We will always ask before forwarding your CV.

Please apply (quoting ref: CV27468 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.

• Respond to customer inquiries via multiple channels (phone, email, chat) promptly and professionally.
• Diagnose and troubleshoot technical issues related to software, hardware, and services.
• Guide customers through step-by-step solutions to resolve their problems.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to appropriate technical teams, providing detailed information.
• Identify recurring issues and trends, providing feedback for product and service improvements.
• Stay up-to-date with product knowledge and support procedures.
• Adhere to all company policies, procedures, and SLAs.
• Contribute to a knowledge base by creating and updating support articles.
• Proactively identify opportunities to enhance the customer support experience.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with CRM software and helpdesk systems.
• Basic understanding of computer hardware, software, and networking concepts.
• Ability to learn new technologies quickly.
• High school diploma or equivalent; further technical certifications are a plus.

• Provide remote technical support and troubleshooting for industrial equipment.
• Diagnose mechanical, electrical, and software issues using advanced tools and remote access.
• Guide on-site personnel or customers through complex repair and maintenance procedures.
• Analyse diagnostic logs and performance data to identify root causes of problems.
• Develop and update technical documentation, troubleshooting guides, and knowledge base articles.
• Collaborate with engineering and product development teams to resolve recurring issues.
• Manage service tickets and maintain detailed records of troubleshooting activities.
• Ensure timely resolution of technical issues to minimise client downtime.
• Stay current with product updates, service bulletins, and emerging technologies.
• Provide feedback on product performance and potential design improvements.

• HND/HNC or Bachelor's degree in Engineering (Mechanical, Electrical, Electronic) or a related field.
• Minimum of 5 years of experience as a Field Service Engineer or similar technical support role.
• Proven experience in diagnosing and troubleshooting complex industrial machinery.
• Proficiency with remote diagnostic tools, diagnostic software, and network connectivity.
• Strong understanding of mechanical, electrical, and PLC systems.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote environment.
• Experience in a customer-facing technical support role is essential.

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

Job Title: Technical Support (Mechanical)

Reports To: Mechanical Technical Specialist

Purpose of the Role

The purpose of the Technical Support (Mechanical) role is to assist the Technical Specialist in delivering all technical and compliance responsibilities, with a focus on mechanical systems and assets. This includes supporting day-to-day operations, maintenance activities, statutory compliance, technical issue resolution, and contractor coordination.

Key Responsibilities

• p>Assist in meeting technical and statutory compliance requirements, including but not limited to: pressure systems, water hygiene (L8), F-Gas, and medical gases.

• Coordinate inspections, scheduled maintenance, and remedial works in accordance with relevant regulations and Written Schemes of Examination.

• Serve as an Authorised Person (AP) for pressure systems, managing safe isolations and system shutdowns as required.

• Support operational responsibilities for boiler and steam-generating plant systems.

• Oversee and coordinate third-party mechanical contractors on-site, including water treatment, HVAC, combustion, and refrigerant management services.

• Provide technical support to the operations team, addressing routine issues and escalating complex faults to senior technical staff.

• Assist in the preparation and maintenance of compliance reports, documentation, and technical logbooks to ensure audit readiness.

• Participate in compliance audits and site inspections as required.

• Support sustainability and energy efficiency initiatives in collaboration with environmental teams.

Accountabilities

• Responsible for the delivery of mechanical support services in line with statutory, contractual, and safety requirements.

• Reports directly to the Mechanical Technical Specialist or designated technical authority.

Education & Training

• Desirable: HNC or equivalent qualification in Mechanical Engineering.

• Alternative: Time-served engineering apprenticeship or substantial relevant experience.

• Technical qualifications and certifications in relevant areas such as:

  • Pressure Systems (AP)

  • Boiler Operation Accreditation Scheme (BOAS)

  • Legionella (L8) awareness

  • HVAC systems

Experience:

• Demonstrated experience managing isolations and mechanical works on pressure systems.

• Background in technical roles with mechanical responsibilities.

• Strong problem-solving and analytical skills.

Desirable:

• Experience in critical or regulated environments (e.g., pharmaceuticals, healthcare, data centres).

• Involvement in RCA and CAPA investigations.

• Experience assessing and appointing individuals for mechanical competencies.

Skills & Attributes

• Strong communication skills, both written and verbal.

• Client- and service-oriented, with a professional and confident approach.

• Highly organised with the ability to prioritise workload in a dynamic, high-pressure environment.

• Self-motivated, proactive, and committed to high standards of work and integrity.

Technical Support Engineer – Design Engineer – Construction – Roofing 

Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.

As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:

• Liaising with clients and internal departments with regards to specifications and regulations.
li>The ability to read and alter Technical drawings.
• Creating and collating technical data specification for internal and external use.
• Responding to customer enquiries and complaints.
• Preparing drawings in AutoCAD.
• Supporting members of the Technical team with advice and knowledge.
• Being involved with Product Development.
• Preparing tool drawings.
• Site visits where needed.
• Other duties as required.

The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.

The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.

In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.

Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks