1,539 Troubleshooting jobs in the United Kingdom

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with our client's software products.
• Guide customers through step-by-step solutions for their technical problems.
• Escalate complex or unresolved issues to senior support staff or development teams.
• Document customer interactions, technical issues, and resolutions in the support system.
• Maintain a high level of customer satisfaction by providing prompt and effective support.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the product development team for improvements.
• Stay up-to-date with product updates and new features.
• Adhere to support SLAs and company policies.
• Proactively identify opportunities to improve the customer support process.

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
• Patience, empathy, and a customer-centric approach.
• Proficiency with helpdesk software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively in a remote team setting.
• Familiarity with SaaS products is a plus.
• A proactive attitude and a desire to learn and grow.

Technical Support

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.

Benefits:

-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry

Duties:

-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management

Requirements:

- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Are you ready to take your career to the next level with an exciting opportunity in a dynamic and innovative environment? This role offers you the chance to make a real impact, working on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry.

What You Will Do:

- Provide timely, professional, and effective pre-sales and post-sales technical support to external customers through written communication, phone, and in-person interactions.

- Resolve technical issues in production, including fault finding, wiring, programming PLC & HMI systems, and addressing mechanical fitting or assembly non-conformities.

- Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required.

- Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work.

- Support quality audits and production inspections, ensuring products meet the highest standards before dispatch.

- Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents.

What You Will Bring:

- A strong understanding of PLC and HMI control systems, particularly Schneider systems and Ladder logic/ST.

- A solid background in electro-mechanical engineering with excellent problem-solving skills.

- Professional communication skills, with the ability to liaise effectively with a global customer base.

- A methodical and disciplined approach to technical challenges and quality control.

- Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues.

As a Technical Support Engineer, you'll contribute to the company's mission of delivering high-quality products and outstanding customer service. Your expertise will ensure the smooth operation of production and enhance the customer experience, supporting the company's global reputation for excellence. This role is ideal for someone passionate about engineering and eager to grow within a forward-thinking organisation.

Interested?:

 Don't miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today and take the first step towards joining a company where your skills and expertise will truly shine!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Job Title: Technical Support Engineer
Location: Tamworth
Salary: 47,000 per annum
Hours: 38 hours per week

• Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00)
• Friday: 08:00 - 13:00 (no lunch break)

Company:
A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving.

Role Overview:
The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing.

Key Responsibilities:

• Provide pre- and post-sales technical support to customers, distributors, and agents
• Handle warranty issues, including customer returns and supplier liaison
• Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution
• Perform special testing of equipment and R&D profiles when required
• Cover quality inspections and audits as needed
• Maintain and update quality control systems

Skills & Experience:

• Strong electro-mechanical engineering background
• Experience with PLC & HMI control systems (Schneider, Ladder Logic/ST)
• Ability to interpret wiring diagrams and technical documentation
• Hands-on experience with assembly, fitting, and fault-finding
• Excellent communication skills, able to support international customers
• Methodical, disciplined problem-solving and ability to remain calm under pressure

Benefits:

• 25 days holiday plus statutory holidays
• Contributory pension (4%)
• Group profit share and additional group pension after 2 years' service
• Health care after 2 years' service

How to Apply:
Please submit your CV, and if suitable, one of our consultants will be in touch.

Sales & Technical Support Engineer – Electrical / Automation Background
Location: Telford
Salary: £30,000 + Benefits + Career Progression

Step out of the factory and into a long-term technical career

We’re recruiting on behalf of a well-established and award-winning client in the electrical and automation sector. They’re looking for a technically-minded individual to join their team as a Sales & Technical Support Engineer .

This role is ideal for someone from a factory automation , control panel , or electrical engineering background who wants to move into an office-based, customer-focused position that still uses their technical skills.

You might be an apprentice, a qualified engineer, or someone with hands-on experience in control systems or industrial installations. You may be looking to get off the tools, improve your work/life balance, or find a longer-term path in a more structured environment. If so, this could be a great next step.

Our client is a leader in their field with a reputation for quality and innovation. They’ve won awards for their employee culture and invest heavily in training, development, and internal promotion. Staff turnover is very low, and progression opportunities are real and achievable.

This is a rare chance to join a stable, growing company that genuinely values its people and creates space for long-term careers.

As a Sales & Technical Support Engineer , you’ll support customers by providing technical advice, helping with product selection, and responding to enquiries by phone and email. You’ll also identify sales opportunities, provide quotes, and work closely with internal sales and engineering teams.

• Respond to technical enquiries and provide product advice

• Quote prices, lead times and product availability

• Log and follow up on leads and enquiries

• Assist customers with technical documentation

• Handle inbound calls and direct to relevant departments

• Make outbound calls to support sales activity

• Collaborate with internal teams to ensure smooth customer service

• Background in electrical engineering or factory automation

• Experience with control panels, wiring, or industrial systems

• Knowledge of EPLAN, CAD, or Clip X Engineer is an advantage

• Good IT skills, including Excel and Word

• Excellent communication and a customer-focused approach

• Organised, proactive and able to work as part of a team

• £30,000 starting salary

• Excellent company benefits

• Structured training and onboarding

• Career progression into technical, product or sales leadership roles

• Office-based role with consistent hours

• A stable, supportive company culture focused on long-term growth

This role is ideal for someone who wants to move off the tools but still stay close to the technology. You’ll gain exposure to technical support, customer interaction, and commercial decision-making — all while using the knowledge you’ve built in your hands-on career.

It’s a great opportunity to join a business that values expertise, supports development, and offers a clear path forward.

If you’re currently working in factory automation, control systems or electrical installation and are ready for a new challenge, apply today or get in touch to learn more.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Technical Support Engineer

Office Based Role Commutable from Tamworth, Lichfield, Kingsbury, Warton, Dordon, Dosthill, Atherstone, Little Aston and Shenstone

47,000 +Mon-Thu (8pm-4.45pm) + Early Finish Fridays (1:00 pm) + Profit Share Bonus + Company Pension (4%) + 25 Days Holiday + Bank Holidays + Healthcare (after 2 years) + Full Product Training

an Exciting opportunity for a Technical Support Engineer to join a leading UK engineering manufacturer, providing professional technical support to customers and production teams across the UK and internationally.

On offer is the chance to work for an industry-recognised organisation that designs and manufactures high-spec, precision-engineered systems used across multiple sectors including automotive, aerospace, and materials testing.

This is a varied and technically challenging role where you will report directly to the Senior Technical Manager.
technically supporting customer installations, and resolving production issues involving PLC and HMI control systems.

This position is ideal for an engineer with a strong electro-mechanical background who Enjoys delivering technical excellence in a fast-paced manufacturing environment.

The Role:
* Provide professional and timely pre-sales and post-sales technical support to customers and distributors globally
* Manage warranty claims and customer returns, liaising with suppliers and updating records accurately
* Provide cover for the Quality Inspector during periods of absence, performing quality audits and production checks

The Person:
* Strong electro-mechanical engineering background
* Proven fault-finding and problem-solving skills across electrical and mechanical systems
* Knowledge of fitting, assembly, and wiring techniques with strong attention to detail

Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Mark Wild at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Technical Support Specialist

Department - New Product Development / Technical

Our client is a leading UK supplier of Window & Door Hardware and ancillary products.

Reporting to - Technical Manager

• To be the front-line technical support for our customers
• To be the front-line technical support for our internal & external sales teams
• To maintain our library of profile related documentation
• To support the technical team relating to the product training programme for the business
• To support colleagues with key procedures relating to our test equipment
• To assist in the New Product Development processes as required
• To support colleagues in the Quality Control procedures as required
• To support colleagues in producing greenteQ technical documentation

Key Requirements

• Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market
• A problem solver
• Customer relations experience
• Experience with CAD software packages would be a benefit, but not essential
• Experience with Microsoft software such as excel, word and PowerPoint
• Experience with CRM systems and advantage
• Full clean driving licence

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing:

• Support our Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning

At Saint-Gobain Ecophon, we are looking for a Technical Support Advisor to join our technical team. This role will be responsible for delivering on-site support to our customers ranging from offering technical advice, to delivering on-site training sessions.

Saint-Gobain Ecophon develops, manufactures and markets acoustic products and systems that contribute to a good working environment by enhancing people's well-being and performance.

This is a national, field-based role with extensive travel required due to where clients are located - this role would suit someone with great transport links living centrally in the UK. As such, a full UK driving license will be required.

What you will be doing:

• Providing advice, guidance and training for Ecophon products across stakeholders
• Spending time on-site with clients, ceiling contractors and tier 1 main contractors across the UK & Ireland
• Ensuring our systems are correctly installed to the level of quality required to ensure they reach their design performance
• Using our technologies - including showpad to support the management of technical information and literature
• Supporting the development of our digital services across VR, BIM and LightYX

What we're looking for:

• Strong technical understanding of acoustic solutions, or building materials
• Proven experience in a customer-facing role, ideally within construction or manufacturing
• Ability to interpret technical drawings/specifications and communicate solutions clearly
• Be adaptable, flexible and able to self-motivate
• A willingness to frequently travel across the UK & Ireland

Are Ecophon and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction, improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision-making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting, but we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you!