Explore technical support job opportunities, a sector experiencing consistent demand. These roles involve providing assistance to users of technology products or services, troubleshooting issues, and offering solutions. Technical support positions are available across various industries, from IT and software to telecommunications and manufacturing. 2,929 Technical Support jobs in the United Kingdom
Customer Support Expert (Technical Support)
Newcastle, Northern Ireland
Sage
Posted 3 days ago
Job Viewed
Job Description
Customer Support Expert (Technical Support)
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Team Lead - Technical Support
G2 1DU Glasgow, Scotland
£35000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and motivated Customer Support Team Lead to manage their technical support operations. This is a fully remote position, allowing you the flexibility to lead a dedicated team from anywhere. You will be responsible for overseeing the daily operations of the technical support team, ensuring that customers receive timely, accurate, and high-quality assistance with our software products. Your role will involve coaching and mentoring support agents, managing ticket queues, identifying recurring issues, and working with product and engineering teams to resolve complex technical problems. The ideal candidate will have a strong background in technical customer support, excellent leadership and communication skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, manage, and motivate a team of technical support agents to achieve performance goals.
- Oversee the assignment and prioritization of support tickets to ensure efficient resolution.
- Provide guidance and coaching to team members on technical issues, customer service best practices, and product knowledge.
- Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
- Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
- Collaborate with product development and engineering teams to identify and report software bugs and feature requests.
- Develop and maintain support documentation, knowledge base articles, and training materials.
- Ensure consistent application of support policies and procedures.
- Conduct regular team meetings and one-on-one performance reviews.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Minimum of 3 years of experience in a customer support role, with at least 1 year in a lead or supervisory capacity.
- Proven experience in providing technical support for software products, preferably SaaS.
- Excellent understanding of common technical issues and troubleshooting methodologies.
- Strong leadership, coaching, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Experience with developing and maintaining knowledge bases.
- A passion for customer service and creating positive customer interactions.
- High school diploma or equivalent required; associate's or bachelor's degree is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Technical Support Specialist - UK
Little Chalfont, South East
Danaher Corporation
Posted 2 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
2
Customer Technical Support Specialist - UK
Little Chalfont, South East
Danaher Corporation
Posted 2 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
· Provide technical and IT systems assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical and IT issues by guiding customers through step-by-step solutions
· Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
· Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
· High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, IT, or a related field is preferred.
· Minimum of 2 years of experience in a customer support, IT or technical support role, preferably within the diagnostics or healthcare industry.
· Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
· Fluent in English; proficiency in additional languages is a plus.
· Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
· Provide technical and IT systems assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical and IT issues by guiding customers through step-by-step solutions
· Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
· Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
· High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, IT, or a related field is preferred.
· Minimum of 2 years of experience in a customer support, IT or technical support role, preferably within the diagnostics or healthcare industry.
· Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
· Fluent in English; proficiency in additional languages is a plus.
· Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
London, London
Formance
Posted today
Job Viewed
Job Description
About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence. You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source Ledger and other backend modules. Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary. Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices. Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience. Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows. Who you are: Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space. Excellent written and verbal communication skills, with a focus on customer satisfaction. Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement. Ability to prioritize and manage multiple tickets/issues Fluent in English Nice to have : Familiarity with open-source ecosystems, APIs, webhooks, or BE tools Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions) Benefits We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US! About FORMANCE : Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow. Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications. Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
KE Technology
Posted today
Job Viewed
Job Description
Want to be a part fast-paced fintech company building travel solutions for! Looking for an opportunity to be valued and the chance to excel further as a 24/7 Technical Support? Look no further! We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. We are expanding the platform of the company, and we’re seeking a 24/7 Technical Support to continue the growth further. What we offer • Salary up to £35,000 • Fully remote • Culture of small teams of skilled people, in a friendly and relaxed environment What will you be doing? - The 24/7 technical support engineer will be acting as a bridge between the development team and clients/account management team. - Bilingual is mandatory to communicate with the development team and clients/account management team. - The 24/7 technical engineer shall handle the call/email from clients for any incidents or system outage. - The 24/7 technical engineer shall provide an incident report for any issue and provide incident status update for the stakeholders. - Check the error log from the monitoring system and, identify the root cause of the issue. - Create and manage the incident ticket in JIRA. Preferred skills - One or more years of experience in 24/7 Technical support -Experience supporting / sys admin of Salesforce - Excellent hands-on support experience in AWS/ Azure - Knowledge of programming languages such as Java - Strong experience in Linux and Terraform - Proficiency in writing automated scripting language in Python - Experience in monitoring tools – Grafana, or any other monitoring tools - Understanding of full-stack web/mobile, including protocols and web server optimization standards - Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB Sound exciting? Please apply to find out more!
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Analyst
London, London
X4 Engineering
Posted today
Job Viewed
Job Description
Senior Application Specialist (Endur) – Energy Trading | London X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide. Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team. The role You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10 years in IT, with 5 years in energy trading / CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA) Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops Knowledge of the North American Gas & Power trade lifecycle Strong CTRM application support expertise and workflow knowledge Familiarity with Risk, P&L, P&L attribution Programming skills (Java, .Net, or similar); OpenJVS a plus Database/SQL knowledge and troubleshooting ability Collaborative, motivated, and adaptable with a global mindset A competitive package is on offer, with details available during the initial stages of the interview process.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Analyst
London, London
X4 Engineering
Posted today
Job Viewed
Job Description
Senior Application Specialist (Endur) – Energy Trading | London X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide. Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team. The role You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10 years in IT, with 5 years in energy trading / CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA) Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops Knowledge of the North American Gas & Power trade lifecycle Strong CTRM application support expertise and workflow knowledge Familiarity with Risk, P&L, P&L attribution Programming skills (Java, .Net, or similar); OpenJVS a plus Database/SQL knowledge and troubleshooting ability Collaborative, motivated, and adaptable with a global mindset A competitive package is on offer, with details available during the initial stages of the interview process.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
London, London
Formance
Posted today
Job Viewed
Job Description
About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence. You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source Ledger and other backend modules. Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary. Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices. Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience. Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows. Who you are: Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space. Excellent written and verbal communication skills, with a focus on customer satisfaction. Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement. Ability to prioritize and manage multiple tickets/issues Fluent in English Nice to have : Familiarity with open-source ecosystems, APIs, webhooks, or BE tools Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions) Benefits We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US! About FORMANCE : Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow. Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications. Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.
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Technical Support Engineer
Atherstone, West Midlands
Solax Power UK
Posted today
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About Us Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania. With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights. We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market. Job Responsibilities Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market. Deliver technical guidance and training to internal teams and external partners. Collaborate with cross-functional team members on customer visits , technical troubleshooting , and market research . Create and maintain detailed service documentation , including service reports, maintenance records, and customer communication logs. Perform other tasks and assignments as required by management. Job Requirements Bachelor’s degree or above in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields. Fluent in Mandarin and English (both written and spoken) for effective internal and external communication. Strong client-facing skills with the ability to handle and resolve on-site technical issues independently. Willingness to travel frequently for business purposes, sometimes on short notice. Prior experience in PV (photovoltaic), inverters, or energy storage systems is preferred. Possession of a valid driver’s licence is an advantage. Outstanding fresh graduates with a strong technical foundation and enthusiasm for the renewable energy sector may be considered. What We Offer Competitive salary and benefits aligned with UK market standards. Opportunities for technical training and international collaboration. A supportive, inclusive, and dynamic work environment. The chance to contribute to the renewable energy transition in the UK and Europe. How to Apply If you’re passionate about clean energy and eager to be part of a fast-growing global company, we’d love to hear from you. Please send your CV and cover letter to
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