216 Technical Support jobs in the United Kingdom

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• A good understanding of IT based systems
• Problem analysis/problem solving
• Must be able to communicate effectively with all levels of users.
• Great problem-solving skills and a desire to achieve
• High level of knowledge and understanding of Windows Operating Systems

Location: Remote

Salary: Up to 26K

Nobul is collaborating with an innovative SaaS company to grow their customer support team.

About our client:

We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.

We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.

You will;

• Update employers' CRM system with client's feedback, specific needs and requirements;
• Develop new tools to improve business processes;
• Implement and manage on-screen help ideas via our online helpdesk;
• Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
• Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
• Multi-task and track dozens of open tickets at various stages of completion;
• Work with multiple teams to find, analyse, and resolve client issues
• Communicate the root cause to clients in non-technical terms
• Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
• Provide recommendations to the Product team about how to improve client experience;
• Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts

Qualifications and experience:

• Computer Science or IT related degree
• Coding or development experience desirable (whether this be during studies or personal projects)
• Customer service related experience is desired
• Confident and personable- Someone who likes to build relationships
• Knowledge of the Waste Management Industry
• Quick learner
• Good written and communication skills

Hybrid: Mon-Wed onsite in High Wycombe

The Client:

Our client is Europe’s leading provider of Service Management Software Solutions, with offices in across Europe.
 

Position Overview:
They are seeking a dedicated and proactive Technical Support Engineer to join their team, focusing on supporting their product. In this role, you will provide high-quality technical assistance to their customers, ensuring the effective use and smooth operation of the product. You will troubleshoot issues, guide customers through product features, and collaborate closely with senior support staff to resolve complex technical challenges. There will also be opportunities to become familiar with and to provide support for their other product. A customer focused and data oriented mindset are critical attributes that the successful candidate will display.

Key Responsibilities:

• Provide first-line and second-line technical support to the product users via phone and ticketing system ensuring timely resolution and minimal customer downtime.
li>Escalate complex issues to senior technical teams as necessary, following internal procedures.

Product Expertise & Issue Resolution:

• Maintain an in-depth understanding of the products and functionalities to assist with customer queries.
• Reproduce and investigate customer-reported issues to identify root causes and provide effective solutions.
• Perform data analysis and manipulation tasks using both CLI tools and SSMS.
• Customer Success & Communication:
• Assist in training and guiding customers through best practices to get the most value from the products
• Build and maintain strong customer relationships, ensuring a high level of customer satisfaction.

Required Skills & Qualifications:

• Minimum of 2 years of experience in a technical support or IT support role, ideally supporting software products.
• Experience with field service management software is a plus.
• Familiarity with the U2 Universe database or similar multi-value databases is a strong advantage – though training will be provided.
< i>Strong troubleshooting skills, with the ability to analyse and solve technical problems quickly.
• Experience with operating systems, IIS, networking, and database management (e.g., SQL, U2 UniVerse, Windows/Linux environment).
• Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote support tools.

Preferred Skills & Qualifications:

• Certifications in IT support or related areas (e.g., CompTIA A+, ITIL) would be an asset.
• Knowledge of scripting languages or automation tools is a plus.
• Experience with CBS (or other similar service management platforms) is highly desirable.
• Familiarity with U2 Rocket database or other multi-value database technologies is highly desirable.

Educational Background:

• A degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.

Benefits:

• A holiday allowance of 30 days', plus bank holidays per annum
• Pension - 5% company contribution, 3 % personal contribution
• Employee Assistance Program (EAP)
• Employee referral scheme
• Electric car scheme
• Cycle to work scheme
• Enhanced Maternity/Paternity Pay

Our client is an equal-opportunity employer and values diversity in its workforce. We encourage applicants from all backgrounds to apply.

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

Technical Customer Support Permanent Full-Time

Salary - Circa 32,500 DOE
Location - Office Based in London

We're excited to be partnering with one of Europe's fastest-growing additive manufacturing providers, specialising in powder-based fusion technologies such as SLS (Selective Laser Sintering) and MJF (Multi Jet Fusion). Renowned for delivering both prototype and production-grade end-use parts, they serve a wide range of industries including sports technology, marine, subsea, academia, and automotive.

We're seeking a technically minded, customer-focused professional to join the Customer Support team. You'll advise clients, manage orders, and collaborate across departments to deliver outstanding 3D printing results. This role is ideal for someone with experience in digital manufacturing who enjoys problem-solving and working hands-on with customers in a dynamic, fast-paced environment.

Responsibilities, but are not limited to

• Respond to customer enquiries via email, phone, and internal platforms, including our online quoting and feedback system
• Review 3D files (e.g. STL) to assess printability and advise on best practices
• Work cross-functionally with sales, production, quality, and design to support customer needs
• Represent the company at industry events and trade shows, promoting services and building relationships
• Identify and share opportunities to improve the customer experience and pass commercial leads to the Sales team
• Maintain accurate CRM records and contribute to internal support tools and resources

Experiences required

• Working knowledge of SLS, MJF, or similar powder-based additive manufacturing processes or experience in a technical customer support role in a manufacturing environment
• Familiarity with 3D CAD viewers and the ability to review STL files is highly beneficial
• Excellent problem-solving and communication skills, with the ability to explain technical ideas to non-technical users
• A proactive, detail-oriented mindset with the ability to manage multiple priorities
• Strong organisation and a positive, team-first approach

Package

40 Hours P/W | 9am to 5pm | Monday to Friday | 33 Days Holiday Inc. Bank | NEST Pension Scheme | Discretionary Bonus | Social Events

TECHNICAL CUSTOMER SUPPORT SPECIALIST

Salary : £30,000

Location : Northwich - hybrid

Contract: Permanent

Hours: Mon-Fri (08:00-17:00) or (08:30-17:30)

This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with .

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

• p>Provide first-line support for customers and installers.

• Troubleshoot and resolve system issues.

• Deploy software updates and gather insights for the tech team.

• Collaborate on improving customer and installer portals.

Key skills:

• Strong communication and problem-solving skills.

• Basic knowledge of electrical systems/electronics.

• Passion for tech, clean energy, and customer service.

• Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV. 

• Be the go-to person for all technical/IT related repairs, maintenance, complications or queries – you will take ownership of these issues and follow them through to resolution (unless further assistance/escalation is required by the IT Partner). This will include hand on diagnosing and fixing equipment (i.e. laptops, bodycams, tablets, headsets etc.)
• Escalate unresolved issues to the relevant team or the IT partner.
• Provide one to one advice and step-by-step instruction either face to face, over the phone or written.
• Always guarantee compliance to regulatory requirements.
• Frequently liaise with 3rd party IT equipment suppliers and the designated IT partner.
• Oversee recycling and ordering of equipment, taking cost into consideration and always ensuring efficiency.
• Play your part in keeping the comms room tidy and hazard free.
• Ensure all updates are uploaded to the internal system.
• Support the wider Project Manager with any IT/Tech projects.
• Take a forward thinking and proactive approach to seeking more efficient/improved processes and systems.
• Record all faults.
• Assist with the onboarding of new starters – ensuring they have all required equipment and are set up, ready to go!
• Purchase hardware.
• Manager and stakeholder engagement will be expected.
• Continuously keep abreast of market research and actively contribute to highlighting new ideas and improvements of technology, systems and processes.
• Attend bi-monthly meetings with regards to the company’s ChatBot.
• Make sure all compulsory external testing /cyber security is kept up to date.

• Be confident in providing ICT support.
• Have previous experience of dealing with 3rd party servers.
• Offer fantastic communication skills – you will be required to liaise with others at all levels of seniority both internally and externally. All communication needs to be clear and confident.
• Be organised, able to prioritise well and multitask.
• Have a great work ethic with a willingness to learn and improve, and a flexible attitude. You will also naturally be very forward thinking and enthusiastic about coming up with new ideas and suggestions, process improvements, etc.

• 25 days holiday (+ BH)
• Excellent training, development, and progression opportunities
• Competitive salary with annual reviews
• Company pension
• Christmas shutdown
• Social events throughout the year
• Private car park
• Company sick pay scheme
• Workplace Mental Health support/initiative
• A gorgeous culture with a supportive senior leadership team