2,141 Senior Support Specialist jobs in the United Kingdom
Customer Support Specialist
NR1 1AA Norwich, Eastern
£23000 Annually
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An exciting opportunity awaits at a growing organisation in Norwich, Norfolk for a Customer Support Specialist. This role is crucial in ensuring our customers receive timely, accurate, and friendly assistance. You will be the primary point of contact for customer inquiries, providing solutions and fostering positive relationships.
Key Responsibilities:
Key Responsibilities:
- Responding to customer queries via phone, email, and potentially live chat in a professional and timely manner.
- Diagnosing and resolving customer issues efficiently, escalating complex problems when necessary.
- Providing product and service information to customers.
- Documenting customer interactions and issue resolution in the CRM system.
- Identifying trends in customer inquiries and feedback to suggest improvements to products or services.
- Building rapport and trust with customers to ensure a high level of satisfaction.
- Processing orders, forms, applications, and requests.
- Assisting with customer
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Customer Support Specialist
L1 8JQ Liverpool, North West
£28000 Annually
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Our client is actively searching for a dedicated and customer-focused Customer Support Specialist to join their thriving team in Liverpool, Merseyside, UK . This role offers a fully remote working arrangement, allowing you to provide exceptional service from the comfort of your home. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and be adept at problem-solving across various support channels. Key responsibilities include responding to customer inquiries and resolving issues promptly and efficiently via email, phone, and chat; providing comprehensive support for products and services, ensuring customer satisfaction; troubleshooting technical problems and guiding customers through step-by-step solutions; documenting customer interactions, transactions, comments, and complaints accurately in the CRM system; identifying and escalating priority issues or recurring problems to the appropriate internal teams; maintaining a high level of product knowledge and staying updated on service changes; contributing to the development of customer support documentation, FAQs, and knowledge base articles; proactively identifying opportunities to improve the customer experience; and collaborating with team members to achieve collective service goals. This role requires a proactive, empathetic, and organized individual who can manage multiple tasks effectively in a remote setting.
We are looking for candidates with a high school diploma or equivalent; further education or certifications in customer service or a related field are a plus. A minimum of 2 years of experience in a customer service or helpdesk role is required, preferably with experience in a remote environment. Proficiency in using CRM software and helpdesk ticketing systems is essential. Strong written and verbal communication skills, along with excellent active listening and interpersonal skills, are critical. The ability to remain calm and professional under pressure, empathize with customers, and find effective solutions is paramount. Candidates must be self-motivated, able to work independently with minimal supervision, and possess a reliable internet connection and a suitable home office setup. Join our client and be a vital part of delivering outstanding customer experiences in Liverpool .
We are looking for candidates with a high school diploma or equivalent; further education or certifications in customer service or a related field are a plus. A minimum of 2 years of experience in a customer service or helpdesk role is required, preferably with experience in a remote environment. Proficiency in using CRM software and helpdesk ticketing systems is essential. Strong written and verbal communication skills, along with excellent active listening and interpersonal skills, are critical. The ability to remain calm and professional under pressure, empathize with customers, and find effective solutions is paramount. Candidates must be self-motivated, able to work independently with minimal supervision, and possess a reliable internet connection and a suitable home office setup. Join our client and be a vital part of delivering outstanding customer experiences in Liverpool .
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1
Customer Support Specialist
PO1 2AL Portsmouth, South East
£25000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is integral to ensuring client satisfaction by providing timely and effective assistance across multiple communication channels. You will be the first point of contact for customers, addressing inquiries, resolving issues, and offering solutions to enhance their experience with our client's products and services.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Provide product information and guidance to customers.
- Maintain accurate records of customer interactions and transactions.
- Identify and report trends in customer inquiries to improve service and product offerings.
- Assist customers with
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Customer Support Specialist
MK9 1EN Milton Keynes, South East
£24000 Annually
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Our client, a leading technology provider based in Milton Keynes, Buckinghamshire, UK , is looking for a friendly and efficient Customer Support Specialist to join their dedicated customer service team. This role is vital in ensuring our clients' customers receive timely, accurate, and helpful assistance with their inquiries and technical issues. The successful candidate will be responsible for handling customer requests via phone, email, and live chat, providing solutions and resolving problems effectively. Key duties include troubleshooting technical issues, guiding customers through product features and functionalities, and escalating complex cases to relevant departments when necessary. You will also be responsible for maintaining detailed records of customer interactions and feedback in the CRM system. The ideal candidate will have excellent communication skills, a patient and empathetic demeanor, and a strong ability to explain technical information clearly to non-technical users. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in using CRM software and common office applications is required. A proactive approach to problem-solving and a commitment to delivering outstanding customer experiences are essential. This hybrid role offers a blend of working from home and in the office, providing a flexible and supportive environment. Join our client to be a key part of their customer success initiatives in Milton Keynes .
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3
Customer Support Specialist
BD1 2AJ Bradford, Yorkshire and the Humber
£24000 Annually
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Our client, a rapidly growing e-commerce company, is looking for a dedicated Customer Support Specialist to join their remote team. If you are passionate about providing exceptional customer service and thrive in a fast-paced digital environment, this is the role for you. You will be the first point of contact for customer inquiries, offering timely and effective solutions across various channels, including email, chat, and phone. Your primary goal will be to ensure customer satisfaction and loyalty by addressing their needs promptly and professionally.
Key responsibilities include responding to customer queries about products, orders, and services; troubleshooting and resolving issues efficiently; processing returns and exchanges; and escalating complex problems to the appropriate departments. You will maintain accurate customer records and interactions in the CRM system. A deep understanding of the company's products and services is essential, and ongoing product training will be provided. Strong written and verbal communication skills are a must, along with a friendly and empathetic tone.
We are seeking individuals with a proven track record in customer service, preferably within an online retail or tech support setting. Excellent problem-solving skills, the ability to multitask, and proficiency in using customer support software and tools are required. As this is a fully remote position, you must be self-motivated, organized, and possess a reliable internet connection and a dedicated workspace. A positive attitude and a commitment to exceeding customer expectations are highly valued. Join us in delivering outstanding support and enhancing the customer experience for our valued clients. This exciting opportunity is based remotely, serving our customer base across the UK.
Key responsibilities include responding to customer queries about products, orders, and services; troubleshooting and resolving issues efficiently; processing returns and exchanges; and escalating complex problems to the appropriate departments. You will maintain accurate customer records and interactions in the CRM system. A deep understanding of the company's products and services is essential, and ongoing product training will be provided. Strong written and verbal communication skills are a must, along with a friendly and empathetic tone.
We are seeking individuals with a proven track record in customer service, preferably within an online retail or tech support setting. Excellent problem-solving skills, the ability to multitask, and proficiency in using customer support software and tools are required. As this is a fully remote position, you must be self-motivated, organized, and possess a reliable internet connection and a dedicated workspace. A positive attitude and a commitment to exceeding customer expectations are highly valued. Join us in delivering outstanding support and enhancing the customer experience for our valued clients. This exciting opportunity is based remotely, serving our customer base across the UK.
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Customer Support Specialist
L2 5PU Liverpool, North West
£25000 Annually
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Liverpool, Merseyside, UK . This role is vital in providing exceptional support and ensuring customer satisfaction through various communication channels. You will be responsible for handling customer inquiries, resolving issues, and providing information about products and services in a professional and timely manner. This includes responding to emails, live chat messages, and phone calls. The ideal candidate will possess outstanding communication skills, empathy, and a genuine desire to help customers. You should have a patient and understanding approach, with the ability to remain calm and composed even in challenging situations. Proficiency in using customer support software and CRM systems is essential. This position requires strong problem-solving skills and the ability to multitask effectively. You will play a key role in building positive customer relationships and contributing to the overall reputation of the company. Responsibilities include: troubleshooting customer issues, guiding customers through product usage, processing returns or exchanges, and escalating complex problems to senior support staff. You will also be responsible for maintaining accurate customer records and documenting all interactions. This is a great opportunity to advance your career in customer service and work within a supportive and engaging team environment. A minimum of 1-2 years of experience in a customer-facing role, preferably in a contact center or support desk environment, is highly desirable. Excellent written and verbal communication skills are a must.
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Customer Support Specialist
OX1 1 Oxford, South East
£25000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client services team. This role is essential in providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive experience with our products and services. The successful candidate will handle customer communications via phone, email, and chat, addressing technical issues, billing queries, and general product information requests. Key responsibilities include accurately documenting customer interactions, escalating complex issues to the appropriate teams, and contributing to the knowledge base with solutions and FAQs. The ideal candidate will possess excellent communication and interpersonal skills, a patient and friendly demeanor, and strong problem-solving abilities. Previous experience in a customer service or helpdesk role is highly desirable. We are looking for someone who is a team player, eager to learn, and committed to delivering outstanding customer satisfaction. This position is based in Oxford, Oxfordshire, UK . Applicants must have the right to work in the UK.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services.
- Provide clear and accurate information to customers regarding orders, billing, and
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Customer Support Specialist
CB1 1AA Cambridge, Eastern
£26000 Annually
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We are looking for an empathetic and efficient Customer Support Specialist to join our client's team in Cambridge, Cambridgeshire, UK . This role is pivotal in ensuring our customers receive outstanding service and support, resolving inquiries and issues promptly and effectively. You will be the first point of contact for customers, handling a variety of queries via phone, email, and chat. Your responsibilities will include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues when necessary. The ideal candidate will have exceptional communication and problem-solving skills, with a genuine desire to help others. Proficiency in CRM software and ticketing systems is preferred, along with a calm and patient demeanor. You should be able to work efficiently both independently and as part of a team, managing multiple customer interactions simultaneously. A positive attitude and a commitment to customer satisfaction are essential. This position offers a dynamic work environment with opportunities to learn and grow within the customer service field.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Troubleshoot and resolve customer issues and complaints effectively.
- Provide information about products and services.
- Process customer orders, forms, and applications.
- Escalate complex issues to the appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Identify and report trends in customer issues.
- Gather customer feedback to improve service quality.
Qualifications:
- Previous experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk systems.
- Ability to remain calm and professional under pressure.
- Good organizational and time management skills.
- Patience and empathy when dealing with customers.
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Customer Support Specialist
NE2 1NH Newcastle upon Tyne, North East
£24000 Annually
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An exciting opportunity has arisen for a dedicated Customer Support Specialist to join our client's dynamic team, offering a fully remote work arrangement. Based from home, you will be the primary point of contact for customers seeking assistance and information regarding our client's diverse range of products and services. Your role will involve handling inbound customer queries via multiple channels, including phone, email, and live chat, with professionalism and efficiency. You will be expected to provide accurate information, resolve issues effectively, and ensure a high level of customer satisfaction. Key responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex cases to appropriate departments. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. Previous experience in a customer service or helpdesk environment is essential. Proficiency in using customer relationship management (CRM) software and other support tools is highly desirable. You should be a motivated self-starter, capable of managing your workload independently and consistently meeting performance targets. A strong command of English, both written and verbal, is required. This role is perfect for individuals who thrive in a remote setting and are passionate about delivering outstanding customer experiences. You will be instrumental in building and maintaining strong customer relationships, acting as a brand ambassador for our client. Continuous learning about our client's offerings and industry trends will be essential to provide the best possible support. A commitment to problem-solving and finding effective solutions for customers is paramount.
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8
Customer Support Specialist
BS1 4SB Bristol, South West
£25000 Annually
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Our client is actively searching for a dedicated and empathetic Customer Support Specialist to join their vibrant team, based in Bristol, South West England, UK . This on-site role requires a strong commitment to providing exceptional customer service and resolving client inquiries efficiently. You will be the first point of contact for customers, addressing their needs via phone, email, and potentially live chat. Responsibilities include troubleshooting common issues, guiding customers through product features, processing service requests, and escalating complex problems to the appropriate departments. A thorough understanding of our client's products and services is essential, and you will receive comprehensive training to ensure your success. Building rapport with customers and creating positive experiences is paramount. You must possess excellent communication skills, both written and verbal, with the ability to explain technical information clearly and concisely. Patience, empathy, and a positive attitude are key attributes for this role. You will be expected to manage a high volume of customer interactions while maintaining accuracy and efficiency. Attention to detail is crucial when documenting customer feedback and interactions. Our client offers a collaborative work environment and opportunities for growth within the customer service sector. You will be part of a team dedicated to achieving high levels of customer satisfaction and retention. Experience in a customer-facing role is highly preferred. The ability to work effectively in a team setting and follow established procedures is vital. This is an excellent opportunity to contribute to a customer-centric organization.
Key Responsibilities:
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues and complaints effectively.
- Provide information about products and services.
- Guide customers through setup processes and product usage.
- Process orders, forms, and applications.
- Escalate complex issues to senior support staff or relevant departments.
- Document all customer interactions and resolutions accurately.
- Identify and suggest improvements to customer service processes.
- Gather customer feedback and relay it to the management team.
- Maintain a high level of customer satisfaction.
- Previous experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- Team player with a positive attitude.
- High school diploma or equivalent; further qualifications are a plus.
- Ability to work effectively in an office environment.
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