3,256 Senior Support Specialist jobs in the United Kingdom
Customer Support Specialist
G2 1EU Glasgow, Scotland
£25000 Annually
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Posted today
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Job Description
Our client, a dynamic tech company, is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team. This role offers a hybrid working arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues across various channels including phone, email, and live chat. The ideal candidate will have a passion for helping others, excellent communication skills, and a keen ability to troubleshoot technical problems.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently and professionally via phone, email, and chat.
- Troubleshoot technical problems and provide clear, step-by-step solutions.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Gather customer feedback and report recurring issues to the product development team.
- Contribute to the creation and maintenance of helpdesk documentation and FAQs.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- Collaborate with team members to share knowledge and best practices.
- Assist with customer onboarding and training sessions as needed.
- Previous experience in a customer service or technical support role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a positive attitude when dealing with customers.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively both independently and as part of a hybrid team.
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0
Customer Support Specialist
SO15 1BA Southampton, South East
£25000 Annually
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Posted 1 day ago
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Job Description
Our client, a rapidly growing tech firm located in **Southampton, Hampshire, UK**, is seeking a dedicated and empathetic Customer Support Specialist to join their expanding service team. This role is pivotal in ensuring customer satisfaction by providing timely, accurate, and friendly assistance across multiple channels. You will be the primary point of contact for customer inquiries, troubleshooting technical issues, and resolving problems efficiently. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. You will handle a variety of customer interactions, including phone calls, emails, and live chat, documenting all queries and resolutions accurately in the CRM system. A thorough understanding of the company's products and services is essential, and you will receive comprehensive training to ensure you are well-equipped to handle all types of customer needs. You will also be responsible for gathering customer feedback and relaying it to relevant departments to contribute to service and product improvements. This role requires a proactive problem-solver who can think on their feet and maintain composure under pressure. A collaborative spirit is key, as you'll work closely with other support agents and teams to ensure a seamless customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to products and services.
- Provide accurate information about product features, usage, and troubleshooting steps.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Identify and report recurring customer issues and feedback to management.
- Contribute to the development of knowledge base articles and support documentation.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to company policies and service level agreements (SLAs).
- Proactively identify opportunities to improve the customer experience.
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, resilience, and a customer-centric attitude.
- Familiarity with common software applications and troubleshooting.
- A team player with a positive attitude.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
M1 1AE Manchester, North West
£24000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a dynamic and growing e-commerce company located in **Manchester, Greater Manchester, UK**, is seeking a motivated and customer-focused Customer Support Specialist to join their vibrant team. This role is essential for providing outstanding support to our valued customers, ensuring their experience with our products and services is positive and seamless. The successful candidate will be responsible for responding to customer inquiries via phone, email, and live chat, resolving issues efficiently and professionally, and providing product information and technical assistance. You will play a key role in troubleshooting customer problems, processing orders and returns, and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and a strong ability to problem-solve. Familiarity with customer relationship management (CRM) software and support ticketing systems is an advantage. A passion for delivering exceptional customer service and a commitment to exceeding customer expectations are paramount. This is a fantastic opportunity for an enthusiastic individual to contribute to a reputable brand in **Manchester, Greater Manchester, UK**, and develop their career in customer support.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate product information and technical support to customers.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process customer orders, returns, and exchanges according to company policies.
- Escalate complex customer issues to supervisors or relevant departments.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer satisfaction and service processes.
- Gather customer feedback and relay it to the relevant teams.
- Ensure a high level of customer retention through excellent service.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; further education or certification in a relevant field is a plus.
- Minimum of 1-2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using computers and basic software applications.
- Familiarity with CRM systems and ticketing software is advantageous.
- Ability to multitask, prioritise, and manage time effectively.
- A genuine passion for providing outstanding customer service.
- Ability to remain calm and professional under pressure.
- Team player with a positive attitude.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
SW1A 0AA London, London
£28000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking an empathetic and efficient Customer Support Specialist to join their team in the heart of London, England, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their queries. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for handling inbound customer inquiries via phone, email, and live chat, providing accurate information, troubleshooting technical issues, and escalating complex problems when necessary. A key part of your role will involve documenting customer interactions and feedback accurately in our CRM system. You'll be expected to develop a deep understanding of our products and services to offer informed support. We are looking for individuals who can remain calm and professional under pressure, demonstrating excellent problem-solving abilities. This position offers the opportunity to contribute significantly to customer satisfaction and retention. You will work closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. The ability to adapt to new systems and processes quickly is essential. We value individuals who are proactive, detail-oriented, and committed to continuous improvement. This role requires a strong team player who can also work autonomously. Your contributions will directly impact our brand reputation and customer loyalty. We are committed to providing a supportive work environment where you can grow your career. If you are passionate about customer service and possess the skills to excel in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information to customers.
- Troubleshoot and resolve customer issues efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and relay it to relevant teams.
- Maintain a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent required.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
NR1 1LS Norwich, Eastern
£24000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team, operating fully remotely from **Norwich, Norfolk, UK**. In this role, you will be the primary point of contact for customers, providing exceptional service and support across various channels. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a passion for helping others.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process orders, forms, applications, and requests.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and escalate potential product or service issues to the relevant departments.
- Educate customers on product features and benefits.
- Gather customer feedback and share insights with the team to improve service.
- Follow communication procedures, guidelines, and policies.
- Assist with customer retention and satisfaction initiatives.
- Contribute to team goals and objectives.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Stay up-to-date with product knowledge and company policies.
- Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
- Contribute to the development of support documentation and FAQs.
- Proven customer support or client service experience.
- Excellent communication and active listening skills.
- Strong written and verbal English proficiency.
- Ability to multitask, prioritise, and manage time effectively.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Patience and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills.
- High school diploma or equivalent; college degree preferred.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a quiet workspace are essential.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
RG1 2TU Reading, South East
£25000 Annually
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Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Reading, Berkshire, UK . This role involves providing exceptional support to our diverse customer base, resolving inquiries, and ensuring customer satisfaction. You will be part of a supportive team environment, with a hybrid working model that balances office-based collaboration with remote flexibility.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues efficiently and effectively.
- Provide detailed information about products and services.
- Maintain accurate customer records and interaction logs.
- Escalate complex issues to appropriate departments when necessary.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating support documentation and FAQs.
- Contribute to a positive team atmosphere and share knowledge with colleagues.
- Meet or exceed customer service performance metrics.
- Handle customer complaints with empathy and professionalism.
- Follow communication guidelines and company policies.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and empathetic approach to customer interactions.
- Ability to work collaboratively within a team.
- Familiarity with Microsoft Office Suite.
- A genuine passion for helping customers.
- Adaptability to learn new systems and processes quickly.
- Previous experience in the (Industry Specific - e.g., Tech, Finance) sector is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
MK9 1DE Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of in-office collaboration and remote flexibility, supporting customers in the **Milton Keynes, Buckinghamshire, UK** area. The ideal candidate will possess excellent communication skills and a genuine desire to help others resolve issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and comprehensive solutions.
- Maintain customer records by updating account information and interaction logs.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide product and service information to customers, educating them on features and benefits.
- Process orders, forms, and applications accurately.
- Gather customer feedback and relay it to the management team for service improvement.
- Develop and maintain a deep understanding of the company's products and services.
- Adhere to company policies and procedures in all customer interactions.
- Contribute to team efforts by accomplishing related results as needed.
- Previous experience in a customer service or helpdesk role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- A team-player attitude with the ability to work collaboratively.
- High school diploma or equivalent; college degree is a plus.
- Familiarity with the company's industry is advantageous.
- Must be able to commit to a hybrid work schedule, splitting time between remote work and the office in **Milton Keynes, Buckinghamshire, UK**.
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6
Customer Support Specialist
M1 1AE Manchester, North West
£25000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their bustling team in Manchester, Greater Manchester, UK . This role offers a hybrid working model, providing a blend of in-office collaboration and remote flexibility. You will be the primary point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. Your role will involve troubleshooting customer issues, answering inquiries, and guiding users through various features and functionalities. This is a fantastic opportunity to grow your career in customer service within a supportive and forward-thinking environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues and customer complaints effectively.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Assist customers with onboarding, account setup, and product usage questions.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Contribute to the development and maintenance of help center articles and FAQs.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Collaborate with team members to share knowledge and best practices.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal, with a patient and friendly demeanor.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a hybrid environment, splitting time between the Manchester office and remote work.
- A passion for helping people and a commitment to delivering excellent customer experiences.
- Experience with (mention specific software/industry if applicable) is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
CB2 1JE Cambridge, Eastern
£12 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a friendly and dedicated Customer Support Specialist to join their team in Cambridge, Cambridgeshire, UK . This role is focused on providing exceptional service and support to our valued customers, ensuring a positive experience with our products and services. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to assist others. You will be responsible for handling customer inquiries via phone, email, and potentially in-person, resolving issues, and providing information in a clear and helpful manner. Key duties include troubleshooting customer problems, processing orders and returns, maintaining accurate customer records in our CRM system, and escalating complex issues to the appropriate departments. You will act as a brand ambassador, representing the company with professionalism and a positive attitude. A good understanding of our product offerings is essential, and you will be provided with comprehensive training. This part-time position requires reliability, punctuality, and the ability to work effectively within a team environment. You will contribute to achieving customer satisfaction targets and upholding the company’s reputation for excellent service. Experience in a customer-facing role is advantageous. We are looking for individuals who are proactive, empathetic, and committed to finding solutions for our customers. This is a great opportunity to develop customer service skills in a supportive and friendly workplace.
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8
Customer Support Specialist
BN1 1AA East Sussex, South East
£24000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce business, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Brighton, East Sussex, UK**. This role is crucial for maintaining our high standards of customer satisfaction and providing exceptional support to our valued clientele. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience across all touchpoints.
Your primary responsibilities will include responding to customer queries via phone, email, and live chat in a timely and professional manner. You will troubleshoot product or service problems, identify customer needs, and offer appropriate solutions. This involves maintaining accurate customer records, processing orders or returns, and escalating complex issues to the relevant departments when necessary. The ability to actively listen, empathize with customers, and provide clear, concise information is paramount.
We are looking for an individual with excellent communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A proactive approach to problem-solving and the ability to work efficiently under pressure are essential. Previous experience in a customer service role is highly desirable, along with a good understanding of customer support principles. Familiarity with CRM software and standard office applications would be advantageous. This is a fantastic opportunity to grow your career in customer service within a supportive and dynamic company that values its employees and customers alike. Your dedication to providing outstanding support will be key to your success.
Qualifications:
Your primary responsibilities will include responding to customer queries via phone, email, and live chat in a timely and professional manner. You will troubleshoot product or service problems, identify customer needs, and offer appropriate solutions. This involves maintaining accurate customer records, processing orders or returns, and escalating complex issues to the relevant departments when necessary. The ability to actively listen, empathize with customers, and provide clear, concise information is paramount.
We are looking for an individual with excellent communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A proactive approach to problem-solving and the ability to work efficiently under pressure are essential. Previous experience in a customer service role is highly desirable, along with a good understanding of customer support principles. Familiarity with CRM software and standard office applications would be advantageous. This is a fantastic opportunity to grow your career in customer service within a supportive and dynamic company that values its employees and customers alike. Your dedication to providing outstanding support will be key to your success.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer inquiries.
- Proficiency in using customer service software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for delivering excellent customer experiences.
- High school diploma or equivalent; further education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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