45,649 Senior Support Specialist jobs in the United Kingdom
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
We have a 6 month fixed term contract available to start asap with an international business in Burgess Hill. This office based role mixes customer service, order processing and administration. Working with systems such as SAP, you will work with customers to process orders ensuring they ship on time as well as conduct all related administration and customer service tasks.
Job duties:
- Provide customer support in a fast paced and demanding role, managing an international customer base, supporting from order through to payment li>Order processing; collecting and processing customer and supplier data while working to agreed service levels
- Track supply, delivery and returns for customer orders
- Handle customer complaints
- Communicate regularly with customers and suppliers on the phone, over email and live chat on the status of orders
Skills & experience required:
- Experience in an office based customer service role is essential, ideally with experience in a product related sector such as wholesale, parts or manufacturing
- Strong communication skills verbal and written li>Experience processing customer orders
- Experience with ERP systems such as SAP is desirable
- Good Microsoft Office skills, particularly Excel
- Due to location, it is recommended you have your own transport if based outside of the local area
Salary, hours and company benefits:
- £31,000 li>37.5 hours a week, flexitime (start between 8am and 9.30am, finishing between 4pm and 5.30pm)
- 20 days holiday plus bank holidays (rising with service)
- Simply Health plan
- Pension scheme
- Free parking
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Customer Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Customer Support Specialist
Location: Leatherhead, UK (Hybrid)
Contract: Permanent | Full-time (37.5 hours/week)
Salary: £26,500 - £32,000 (DOE)
Holiday: 26 days + 8 bank holidays
We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems management, including HubSpot, WooCommerce/WordPr.
WHJS1_UKTJ
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
-
Deploy software updates and gather insights for the tech team.
-
Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
-
Basic knowledge of electrical systems/electronics.
-
Passion for tech, clean energy, and customer service.
-
Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Time Appointments are working on behalf of a prestigious financial services establishment based in Ipswich, who are recruiting for a professional, customer service driven Technical Support Assistant to join their team. This is a fantastic opportunity to join one of the employers of choice in the area who truly value their staff, offer exceptional benefits, and continuously invest in both professional and personal development for their employees.
Skills & Experience Required:
- Proven customer service or administrative experience gained from a professional regulated environment, or a similar role providing technical or digital support advice li>An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
- A strong customer service/customer focussed ethos
- Ability to work under pressure and in a regulated environment
- Excellent IT skills including the use of Microsoft software
- A diligent worker with a high level of attention to detail
- Strong communication skills, written and verbal
Key Duties & Responsibilities:
- Delivering outstanding digital support to clients, with a sympathetic view of their needs and reasons for getting in touch
- Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
- Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
- Regular client communication via ticketing system
- Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
- Replying to user App Store reviews and enquiries on social media
- Translating technical lingo into more understandable terms
- Supporting client electronic signatures via Docu Sign when necessary
Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Electrical Bias | Technical Support Specialist | Poole | Full-Time, Permanent
Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters?
We're hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you're electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders-this is the role for you.
What You'll Do:
Provide expert technical support for electrical systems-via phone, email, CRM, and remote access
Assist field engineers and installation teams with diagnostics and fault resolution
Interpret wiring schematics and system layouts to guide on-site teams
Maintain accurate logs of technical issues and resolutions
Flag recurring issues and collaborate with engineering teams for product improvements
What You Need:
- Electrical background is essential - ideally NVQ Level 3 or equivalent
- Strong understanding of electrical circuits, control panels, and fault-finding
- Clear communicator, able to explain technical details to non-technical users
- Familiar with ticketing systems and remote support tools
- Organised, calm under pressure, and focused on delivering results
Nice to Have:
18th Edition Wiring Regulations
Experience with smoke control, fire alarm systems, BMS, or HVAC
Familiarity with RAMS, PAT, or compliance frameworks
Why Join Us?
- Industry-leading company with over 35 years of experience
- Make a difference-supporting systems that protect lives
- Ongoing training and development opportunities
- Free on-site parking
- Work alongside an expert, supportive technical team
This is a brilliant opportunity to step off the tools and into a role where your electrical knowledge will be the key to solving real-world problems.
Apply now to be part of a company that values experience, precision, and people.
INDCP
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
-
Deploy software updates and gather insights for the tech team.
-
Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
-
Basic knowledge of electrical systems/electronics.
-
Passion for tech, clean energy, and customer service.
-
Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
Technical Support Specialist
Posted 21 days ago
Job Viewed
Job Description
Time Appointments are working on behalf of a prestigious financial services establishment based in Ipswich, who are recruiting for a professional, customer service driven Technical Support Assistant to join their team. This is a fantastic opportunity to join one of the employers of choice in the area who truly value their staff, offer exceptional benefits, and continuously invest in both professional and personal development for their employees.
Skills & Experience Required:
- Proven customer service or administrative experience gained from a professional regulated environment, or a similar role providing technical or digital support advice li>An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
- A strong customer service/customer focussed ethos
- Ability to work under pressure and in a regulated environment
- Excellent IT skills including the use of Microsoft software
- A diligent worker with a high level of attention to detail
- Strong communication skills, written and verbal
Key Duties & Responsibilities:
- Delivering outstanding digital support to clients, with a sympathetic view of their needs and reasons for getting in touch
- Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
- Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
- Regular client communication via ticketing system
- Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
- Replying to user App Store reviews and enquiries on social media
- Translating technical lingo into more understandable terms
- Supporting client electronic signatures via Docu Sign when necessary
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Technical Support Specialist
Posted 27 days ago
Job Viewed
Job Description
Electrical Bias | Technical Support Specialist | Poole | Full-Time, Permanent
Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters?
We're hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you're electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders-this is the role for you.
What You'll Do:
Provide expert technical support for electrical systems-via phone, email, CRM, and remote access
Assist field engineers and installation teams with diagnostics and fault resolution
Interpret wiring schematics and system layouts to guide on-site teams
Maintain accurate logs of technical issues and resolutions
Flag recurring issues and collaborate with engineering teams for product improvements
What You Need:
- Electrical background is essential - ideally NVQ Level 3 or equivalent
- Strong understanding of electrical circuits, control panels, and fault-finding
- Clear communicator, able to explain technical details to non-technical users
- Familiar with ticketing systems and remote support tools
- Organised, calm under pressure, and focused on delivering results
Nice to Have:
18th Edition Wiring Regulations
Experience with smoke control, fire alarm systems, BMS, or HVAC
Familiarity with RAMS, PAT, or compliance frameworks
Why Join Us?
- Industry-leading company with over 35 years of experience
- Make a difference-supporting systems that protect lives
- Ongoing training and development opportunities
- Free on-site parking
- Work alongside an expert, supportive technical team
This is a brilliant opportunity to step off the tools and into a role where your electrical knowledge will be the key to solving real-world problems.
Apply now to be part of a company that values experience, precision, and people.
INDCP
Technical Support Specialist
Posted today
Job Viewed
Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Technical Support Specialist
Posted today
Job Viewed
Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.