610 Senior Support Specialist jobs in the United Kingdom

Job Title:  Trainee Customer Support Specialist

Location: Leicester (LE12)

About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients.

We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team.

Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience.

Key Responsibilities:

• Respond promptly to customer enquiries via phone, video calls and emails.
li>Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
• Maintain accurate records of customer interactions and transactions on Zendesk.
• Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
• Onboarding of new customers on to the platform.
• Escalate any complex issues to the Head of Training and Service.
• Upselling additional services that are available on the system.

Requirements:

• Excellent verbal and written communication skills.
• Strong computer literacy.
• Proactive approach
• Customer service of the highest standards
• Ability to work independently and as part of a team.
• Strong problem solving skills and attention to detail.
• Previous experience in a customer support role.
• Previous experience in in the recruitment industry (preferred, not essential)

What We Offer:

• Remote working
• Full Training provided – office based (Mountsorrel) for 4 to 8 weeks
< i>A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
• The chance to be part of a dynamic and innovative team.

Salary and Working Schedule:

• £25k to 35K depending on experience
li>Monday to Friday (no weekend support)
• 9am to 5.30pm

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.

Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

As a Customer Support Specialist, you'll be the first point of contact for our customers and you’ll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo!

We believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey.

Here's what you will be doing:

• Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media
• Be the first port of call for customer complaints and concerns to make sure that they're treated fairly
• Show proactiveness and ownership skills to solve customer problems
• Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better
• Identify customers who might be vulnerable and ensure we support them when needed
• Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends
• Understand, prioritise and escalate customers' feedback and feature requests to the product team
• Support other members in the Operations team by being a point of contact and mentoring new joiners.

Requirements

We’re looking for someone who:

• Has front line or back office banking experience
• Has experience in customer service in the financial services industry
• Is interested in how technology can improve people's lives
• Enjoys the startup environment
• Is customer focused
• Has a high level of organisation
• Has excellent written and verbal communication skills
• Has a high level of empathy and the ability to connect with other people

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central Manchester.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• People screen and quiz interview - 45 mins
• Technical interview challenge with the hiring manager - 45 mins
• Head of division interview - 45 mins

Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Hybrid Working:

At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

Sales Support Executive

Location: Hydro-X Training, Unit 5, Kingfisher Way, Dinnington, South Yorkshire, S25 3AF

Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

Salary: Up to £30,000 + Bonus Opportunities

Ready to make a real impact with one of the UK’s leading training providers?

Hydro-X Training Ltd, part of Marlowe Environmental Services, is one of the UK’s largest and most respected providers of Health, Safety & Compliance training. Every year, we help raise the standard of workplace safety nationwide by delivering expert-led, high-quality training solutions to a wide range of industries.

As we continue to grow by around 30% year-on-year, we’re looking for a motivated and customer-focused Sales Support Executive to join our high-performing team. This is an exciting opportunity to be part of a fast-paced, ambitious business where your work truly makes a difference.

Requirements

What you'll be doing:

• Building relationships with clients through warm calls and prospecting.

• Coordinating appointments and supporting the sales team with scheduling.
• Keeping CRM systems and internal records up to date and accurate.
• Offering professional advice and guidance to help clients find the right training solutions.
• Supporting team meetings and representing the business with professionalism and energy.

What we're looking for:

• Previous experience in sales or a customer-focused role.

• Excellent communication skills with the ability to build rapport and maintain client relationships.
• A genuine, consultative approach to sales and client engagement.
• Confident using IT systems and CRM tools.
• Organised, detail-oriented and capable of working independently and as part of a team.
• Eager to learn, grow and develop your career in a dynamic, forward-thinking company.

Benefits

Benefits:

• 20 days of annual leave plus bank holidays – increasing to 25 with length of service
• 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training
• Life Insurance offered after 6-month service
• Enhanced Sickness, Bereavement, Maternity and Paternity pay
• Employee Assistance Programme for all personal concerns, finance, home etc
• Pension salary sacrifice scheme resulting in National Insurance savings
• Annual pay reviews 
• Accredited mental health first aiders available for confidential help and support
• Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more 
• Free Mortgage Advice 
• Length of Service awards at key milestones starting at 5 years
• Lots of progression and development opportunities. 

If you're ready to join a winning team and advance your career, we'd love to hear from you!

Built on Sustainability, Trust, Accountability, Respect, Safety

Exciting opportunity to work with a Big4 Tech Company as a Support Specialist, based in London!

8 months contract

London, UK (5 days onsite)

Support the expansion and operational excellence of the program by identifying, vetting, and onboarding partners while ensuring seamless integration with existing delivery infrastructure. Ongoing management of the partner.

Key Responsibilities:

* Identify and evaluate potential partners based on operational requirements and program standards

* Lead the onboarding process, coordinating with partner teams to establish necessary infrastructure and systems

* Manage documentation and compliance requirements for new partner setup

* Provide ongoing partner management support, serving as the primary point of contact for operational issues

* Monitor partner performance metrics and implement improvements as needed

* Troubleshoot operational challenges and develop solutions to enhance program efficiency

Exciting opportunity to work with a Big4 Tech Company as a Support Specialist, based in London!

8 months contract

London, UK (5 days onsite)

Support the expansion and operational excellence of the program by identifying, vetting, and onboarding partners while ensuring seamless integration with existing delivery infrastructure. Ongoing management of the partner.

Key Responsibilities:

* Identify and evaluate potential partners based on operational requirements and program standards

* Lead the onboarding process, coordinating with partner teams to establish necessary infrastructure and systems

* Manage documentation and compliance requirements for new partner setup

* Provide ongoing partner management support, serving as the primary point of contact for operational issues

* Monitor partner performance metrics and implement improvements as needed

* Troubleshoot operational challenges and develop solutions to enhance program efficiency

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

• p>Provide first-line support for customers and installers.

• Troubleshoot and resolve system issues.

• Deploy software updates and gather insights for the tech team.

• Collaborate on improving customer and installer portals.

Key skills:

• Strong communication and problem-solving skills.

• Basic knowledge of electrical systems/electronics.

• Passion for tech, clean energy, and customer service.

• Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV. 

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

• p>Provide first-line support for customers and installers.

• Troubleshoot and resolve system issues.

• Deploy software updates and gather insights for the tech team.

• Collaborate on improving customer and installer portals.

Key skills:

• Strong communication and problem-solving skills.

• Basic knowledge of electrical systems/electronics.

• Passion for tech, clean energy, and customer service.

• Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.