1,911 Technical Assistance jobs in the United Kingdom
Technical Assistance
Antrim, Northern Ireland
£15 - £16 Hourly
Talent Dice Ltd
Posted 1 day ago
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Job Description
he post-holder will report to the relevant Officers and be responsible for:
? Supporting the co-ordination of Safety and Compliance unit activities and working closely with the wider unit team to deliver service, departmental and corporate objectives.
? Co-ordinating all data associated with an integrated records management system, for the updating of relevant computer applications and registers, and for the production of reports to assist with the expeditious management of the section.
? Assisting with the input of condition survey and compliance data to property database and production of management reports as required, including maintenance of the property database.
? Co-ordinating effective responses to requests for information on quality, compliance and condition issues using relevant software.
? Assisting with the production of general documentation linked to the procurement process, raising purchase orders, liaising with quantity surveyors, and implementing the administrative practices and procedures as modified from time to time, to satisfy the requirements of customers and clients.
? Assisting as required in all other areas of the units work.
Summary of responsibilities and personal duties
1. Carry out all assigned duties to ensure optimal performance and the achievement of the units financial and operational targets.
2. Assist with the setting up, updating, control, maintenance, and use of an integrated records management system incorporating (but not limited to) a condition survey database, planned maintenance programme, building logbooks, a CAD document depository and a compliance database including the input of data and management of files, both electronic and hard copy.
3. Regularly update information systems with incoming data, certificates, service reports, contractors reports, and other details in a timely and efficient manner.
4. Assist in the co-ordination, control, storage, management, receipt and issue of documentation within the section and with external sources, both electronic format and hard copy, including drawings, specifications, service records,
As installed records, files, certificates, and correspondence.
5. Assist in the production and preparation of procurement documentation with relevant Officers.
6. Assist in the maintenance, control, and management of maintenance contract records including the raising, processing, and issue of purchase orders as directed by relevant officers.
7. Assist in the production of timely and accurate reports for planned maintenance, condition surveys, compliance issues, Building Log Books, CAD Management and related information as directed.
Applicants must be able to demonstrate evidence of the following special skills and attributes which may be tested at interview:
Communication skills: an ability to demonstrate good oral and written communication skills and to convey complex information on service issues.
Customer care skills: an ability to deal with and respond to the needs of a diverse range of internal and external customer groupings including construction and legal professionals and members of the public.
Team working skills: an effective team member with the ability to work towards and achieve team goals and outcomes.
Information technology skills: an ability to use standard Microsoft Office programmes and appropriate specialised programmes.
Decision making and problem solving skills: an incisive and practical approach to problem solving including the ability to know when to make a decision individually and when to seek assistance.
Working planning skills: an ability to prioritise work, understand work plans and follow through programmes to ensure that work is completed satisfactorily to achieve personal targets.
Technical Assistance Technical AssistanceTechnical Assistance Technical Assistance Technical Assistance Technical Assistance Technical Assistance
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Customer Support Specialist - Technical Assistance
PL1 2AX Plymouth, South West
£24000 Annually
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Our client is looking for a proactive and empathetic Customer Support Specialist to join their growing team in **Plymouth, Devon, UK**. This role is crucial in providing exceptional support to our diverse customer base, ensuring their needs are met efficiently and professionally. You will be the primary point of contact for customer inquiries, resolving issues related to our products and services via phone, email, and chat. A key aspect of this role involves in-depth product knowledge, troubleshooting complex queries, and documenting all customer interactions accurately. We aim to foster lasting customer relationships through outstanding service.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, live chat) in a timely and professional manner.
- Provide effective solutions to customer problems, ensuring customer satisfaction.
- Troubleshoot technical issues and guide customers through resolution steps.
- Accurately document all customer interactions, feedback, and issues in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Educate customers on product features, services, and best practices.
- Gather customer feedback to help improve products and services.
- Maintain a high level of product knowledge and stay updated on changes.
- Adhere to company policies and procedures, including data privacy regulations.
- Contribute to team goals and assist colleagues as needed.
- Previous experience in a customer service or helpdesk role.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Patience and a customer-centric approach.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with technical troubleshooting is a significant advantage.
- A positive attitude and a passion for helping others.
- Ability to work collaboratively within a team.
- High school diploma or equivalent required; further education or certifications are a plus.
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1
Customer Support Specialist - Technical Assistance
PL1 2AY Plymouth, South West
£25000 Annually
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Posted today
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Plymouth, Devon, UK . In this role, you will be the first point of contact for customers, providing exceptional technical assistance and resolving inquiries efficiently and effectively. Your primary responsibility will be to ensure a high level of customer satisfaction by offering timely and accurate support across various communication channels, including phone, email, and chat. You will be expected to troubleshoot customer issues, guide them through solutions, and escalate complex problems to appropriate internal teams.
Key duties include responding to customer queries, diagnosing and resolving technical problems, documenting all customer interactions and resolutions in the CRM system, and identifying recurring issues to suggest improvements in products or services. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers to find self-service solutions. Building and maintaining strong customer relationships through empathetic and professional communication is vital. You will work collaboratively with other departments to ensure a seamless customer experience. Proactive engagement with customers to offer support and gather feedback will also be a part of your role.
The ideal candidate will have prior experience in a customer service or technical support role, ideally within a tech-related industry. Excellent communication and interpersonal skills are essential, with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, coupled with patience and a customer-centric attitude, are a must. Proficiency in using customer support software and ticketing systems is preferred. A foundational understanding of IT principles or the specific products/services offered by our client is beneficial. This role requires you to be based in our Plymouth office, offering direct interaction and collaboration with the team.
Key duties include responding to customer queries, diagnosing and resolving technical problems, documenting all customer interactions and resolutions in the CRM system, and identifying recurring issues to suggest improvements in products or services. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers to find self-service solutions. Building and maintaining strong customer relationships through empathetic and professional communication is vital. You will work collaboratively with other departments to ensure a seamless customer experience. Proactive engagement with customers to offer support and gather feedback will also be a part of your role.
The ideal candidate will have prior experience in a customer service or technical support role, ideally within a tech-related industry. Excellent communication and interpersonal skills are essential, with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, coupled with patience and a customer-centric attitude, are a must. Proficiency in using customer support software and ticketing systems is preferred. A foundational understanding of IT principles or the specific products/services offered by our client is beneficial. This role requires you to be based in our Plymouth office, offering direct interaction and collaboration with the team.
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2
Customer Support Specialist - Technical Assistance
NG1 1HN Nottingham, East Midlands
£25000 Annually
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Posted today
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Our client is looking for a diligent and customer-focused Customer Support Specialist to provide exceptional assistance to their user base. This role offers a hybrid working model, combining the flexibility of remote work with the benefits of in-office collaboration. Based in Nottingham, Nottinghamshire, UK , you will be part of a team dedicated to resolving customer queries and ensuring a seamless user experience. Responsibilities include responding to customer inquiries via multiple channels, such as email, phone, and live chat, in a timely and professional manner. You will troubleshoot technical issues, guide users through product functionalities, and provide clear, concise solutions. This involves diagnosing problems, escalating complex issues to higher support tiers when necessary, and documenting all interactions and resolutions accurately within the company's CRM system. Building strong customer relationships is key, requiring empathy, patience, and a genuine desire to help. You will be responsible for educating customers on product features and best practices, aiming to empower them and reduce future support needs. Active listening and problem-solving skills are paramount. The ideal candidate will have previous experience in a customer service or technical support role, with a strong understanding of common software applications and troubleshooting methodologies. Excellent verbal and written communication skills are essential, along with the ability to explain technical concepts in simple terms. Familiarity with helpdesk ticketing systems is advantageous. You should be organised, able to manage your workload efficiently, and thrive in a fast-paced environment. While the role is hybrid, you will be expected to attend the Nottingham office on specified days for team meetings, training, and collaborative work. A commitment to providing outstanding customer service and contributing positively to the team's success is vital. Join our client and become a trusted advisor to their valued customers, ensuring their satisfaction and loyalty.
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3
Customer Support Specialist, Technical Assistance
NR1 1AA Norwich, Eastern
£25000 Annually
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Norwich, Norfolk, UK . This is a full-time, office-based position, providing essential technical assistance and support to a diverse customer base. The Customer Support Specialist will be responsible for addressing customer inquiries via phone, email, and chat, troubleshooting technical issues, and ensuring timely resolution of customer problems. You will play a key role in maintaining high levels of customer satisfaction by delivering efficient and effective support. Key responsibilities include documenting customer interactions, identifying recurring issues and escalating them to relevant departments, and contributing to the knowledge base with solutions and FAQs. The ideal candidate will have previous experience in a customer service or technical support role, demonstrating excellent communication and interpersonal skills. A strong aptitude for technology and problem-solving is essential, along with patience and empathy when dealing with customer concerns. A minimum of 2 years of experience in a customer-facing role is preferred. You should be proficient in using customer relationship management (CRM) software and possess a good understanding of common IT issues. This is a fantastic opportunity for an individual passionate about helping others and contributing to a positive customer experience in a supportive team environment. If you are a proactive problem-solver with a commitment to excellent service, we encourage you to apply.
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4
Customer Support Specialist - Technical Assistance
EC2M 2RE London, London
£28000 Annually
WhatJobs
Posted today
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Our client is a leading technology firm seeking a dedicated and technically proficient Customer Support Specialist to provide exceptional assistance to their user base. This role operates on a hybrid model, offering a blend of remote work and on-site engagement to foster team collaboration and provide hands-on support when needed. You will be responsible for handling customer inquiries and resolving technical issues across various platforms, including phone, email, and live chat. Your primary goal is to ensure customer satisfaction by providing timely, accurate, and empathetic support. Key responsibilities include troubleshooting software and hardware problems, guiding users through product features, and escalating complex issues to senior support tiers or development teams when necessary. You will maintain detailed records of customer interactions and resolutions within the company's CRM system. Proactive engagement, such as creating FAQs, tutorials, and knowledge base articles, is also a key aspect of this role to empower customers and reduce support volume. The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and understandable manner. A strong aptitude for problem-solving and a patient, customer-centric approach are essential. Previous experience in a customer service or technical support role, particularly within the IT or software industry, is highly desirable. Familiarity with ticketing systems and CRM software is also a plus. You should be comfortable working both independently and as part of a team, adapting to a hybrid work environment. This is a fantastic opportunity to join a growing company and make a real difference in the customer experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat.
- Troubleshoot software, hardware, and network problems for end-users.
- Guide customers through product features, setup, and basic usage.
- Escalate complex technical issues to higher support levels or relevant departments.
- Document customer interactions, issues, and resolutions in the CRM system.
- Develop and maintain knowledge base articles, FAQs, and support guides.
- Provide feedback to product and development teams on recurring issues and user experience.
- Ensure high levels of customer satisfaction through efficient and effective support.
- Collaborate with team members to share knowledge and improve support processes.
- Participate in team meetings and training sessions, both remote and in-person.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of IT concepts, software troubleshooting, and basic networking.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to explain technical information clearly to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Customer-focused attitude and a passion for helping others.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable working in a hybrid environment, balancing remote and office-based duties.
- Relevant certifications (e.g., CompTIA A+) are a plus.
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5
Customer Support Specialist - Technical Assistance
MK1 1AA Milton Keynes, South East
£24000 Annually
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Are you passionate about providing exceptional customer service and resolving technical issues efficiently? Our client, a leading provider of innovative IT solutions, is seeking a dedicated Customer Support Specialist to join their team in Milton Keynes, Buckinghamshire, UK . This role is vital to ensuring our clients receive timely and effective technical assistance, maintaining high levels of customer satisfaction.
In this pivotal role, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibilities will include responding to customer inquiries via phone, email, and live chat, diagnosing and troubleshooting a wide range of technical problems, and guiding users through step-by-step solutions. You will maintain detailed records of customer interactions and technical issues in our CRM system, escalate complex issues to higher-level support teams when necessary, and contribute to the development of our knowledge base by documenting common issues and their resolutions. Additionally, you will proactively identify opportunities to improve the customer support process and provide feedback to the product development team.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical users. A proven background in customer service or technical support is essential, coupled with strong problem-solving and analytical abilities. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software is highly desirable. You should be patient, empathetic, and customer-focused, with a strong desire to help others. Proficiency in diagnosing hardware and software issues, along with a good understanding of operating systems and common applications, is also required. An adaptable and resourceful individual who can manage multiple tasks simultaneously in a fast-paced environment will thrive in this position.
This is a fantastic opportunity to develop your career in a supportive and dynamic company located in Milton Keynes, Buckinghamshire, UK . We offer a competitive salary, opportunities for training and development, and a positive working environment. If you are a customer-centric individual with a knack for technology, we encourage you to apply and become an integral part of our client's success story.
In this pivotal role, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibilities will include responding to customer inquiries via phone, email, and live chat, diagnosing and troubleshooting a wide range of technical problems, and guiding users through step-by-step solutions. You will maintain detailed records of customer interactions and technical issues in our CRM system, escalate complex issues to higher-level support teams when necessary, and contribute to the development of our knowledge base by documenting common issues and their resolutions. Additionally, you will proactively identify opportunities to improve the customer support process and provide feedback to the product development team.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical users. A proven background in customer service or technical support is essential, coupled with strong problem-solving and analytical abilities. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software is highly desirable. You should be patient, empathetic, and customer-focused, with a strong desire to help others. Proficiency in diagnosing hardware and software issues, along with a good understanding of operating systems and common applications, is also required. An adaptable and resourceful individual who can manage multiple tasks simultaneously in a fast-paced environment will thrive in this position.
This is a fantastic opportunity to develop your career in a supportive and dynamic company located in Milton Keynes, Buckinghamshire, UK . We offer a competitive salary, opportunities for training and development, and a positive working environment. If you are a customer-centric individual with a knack for technology, we encourage you to apply and become an integral part of our client's success story.
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6
Customer Support Specialist - Technical Assistance
EH1 1BU Edinburgh, Scotland
£25000 Annually
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Posted today
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team in Edinburgh, Scotland, UK . This role operates on a hybrid model, combining essential office-based collaboration with the flexibility of remote work. You will be the first point of contact for customers, providing technical assistance and resolving inquiries to ensure a seamless user experience with our client's products. This is an excellent opportunity for individuals who thrive on helping others and possess strong technical aptitude.
Key responsibilities include responding to customer support requests via phone, email, and live chat in a timely and professional manner. You will diagnose and troubleshoot technical issues, guide customers through product functionalities, and provide solutions to their problems. Escalating complex issues to senior support staff or relevant departments while ensuring timely resolution and customer satisfaction will be crucial. Maintaining accurate records of customer interactions, issues, and resolutions in the CRM system is also a key part of the role. Contributing to the development of the knowledge base by creating and updating support articles and FAQs will be expected. Proactively identifying potential issues and providing feedback to the product development team to improve user experience will be highly valued. The ideal candidate will have previous experience in a customer service or technical support role, preferably within the software or technology sector. Strong problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential. Excellent communication and interpersonal skills, with a genuine passion for customer service, are required. Familiarity with CRM systems and ticketing software is advantageous. A good understanding of software applications and a willingness to learn about our client's specific products are necessary. This position is based in our client's offices in Edinburgh, Scotland, UK , offering a supportive team environment and opportunities for professional growth within a thriving industry.
Key responsibilities include responding to customer support requests via phone, email, and live chat in a timely and professional manner. You will diagnose and troubleshoot technical issues, guide customers through product functionalities, and provide solutions to their problems. Escalating complex issues to senior support staff or relevant departments while ensuring timely resolution and customer satisfaction will be crucial. Maintaining accurate records of customer interactions, issues, and resolutions in the CRM system is also a key part of the role. Contributing to the development of the knowledge base by creating and updating support articles and FAQs will be expected. Proactively identifying potential issues and providing feedback to the product development team to improve user experience will be highly valued. The ideal candidate will have previous experience in a customer service or technical support role, preferably within the software or technology sector. Strong problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential. Excellent communication and interpersonal skills, with a genuine passion for customer service, are required. Familiarity with CRM systems and ticketing software is advantageous. A good understanding of software applications and a willingness to learn about our client's specific products are necessary. This position is based in our client's offices in Edinburgh, Scotland, UK , offering a supportive team environment and opportunities for professional growth within a thriving industry.
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7
Senior Customer Support Specialist - Technical Assistance
SR1 1AH Sunderland, North East
£28000 Annually
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Our client is looking for a dedicated and experienced Senior Customer Support Specialist to provide high-level technical assistance to their diverse customer base. The successful candidate will be based in our client's offices in **Sunderland, Tyne and Wear, UK**. This role is crucial in maintaining customer satisfaction by resolving complex issues promptly and efficiently. You will be a key point of contact for customers experiencing technical difficulties with our client's products and services.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support and troubleshooting for customer inquiries via phone, email, and chat.
- Diagnose and resolve complex technical problems, escalating when necessary to senior technical teams.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support staff, ensuring consistent service quality.
- Analyze customer feedback and support trends to identify areas for product and service improvement.
- Collaborate with product development and engineering teams to report and track bugs and feature requests.
- Ensure all customer interactions are logged accurately and professionally in the CRM system.
- Manage customer escalations and ensure timely resolution of critical issues.
- Contribute to the continuous improvement of support processes and workflows.
- Proven experience in a customer support or technical helpdesk role, with at least 3 years in a senior or lead capacity.
- In-depth knowledge of troubleshooting methodologies and common technical issues related to software or hardware.
- Excellent communication and interpersonal skills, with a patient and empathetic approach.
- Strong problem-solving abilities and a proactive attitude towards issue resolution.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work under pressure and manage multiple priorities effectively.
- A clear understanding of customer service best practices.
- High school diploma or equivalent; further technical certifications are a plus.
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8
Customer Support Lead - Technical Assistance (Remote)
OX1 1AB Oxford, South East
£45000 Annually
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Our client is seeking a highly motivated and experienced Customer Support Lead to manage their technical assistance team. This is a fully remote role, offering the flexibility to work from home.
Responsibilities:
Qualifications:
Join our client's dedicated team and play a key role in delivering outstanding customer experiences from the comfort of your own home. This remote position offers a rewarding career path for those passionate about helping others and solving technical challenges.
Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
- Develop and implement customer service policies and procedures to ensure efficient and effective support delivery.
- Handle escalated customer issues and complaints, providing timely and satisfactory resolutions.
- Monitor customer support channels (email, chat, phone) and ensure all inquiries are addressed promptly and professionally.
- Analyze customer feedback and support data to identify trends, areas for improvement, and training needs.
- Create and maintain a comprehensive knowledge base of product information and troubleshooting guides.
- Collaborate with product development and engineering teams to report and resolve technical issues.
- Ensure team members are proficient in product knowledge and customer service best practices.
- Drive customer satisfaction and loyalty by fostering a positive and supportive customer experience.
- Assist in the recruitment and onboarding of new support team members.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2 years in a leadership or supervisory capacity.
- Strong technical aptitude and the ability to understand and troubleshoot complex software or hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software (e.g., Zendesk, HubSpot Service Hub) and CRM systems.
- Experience in managing remote teams is a plus.
- Ability to remain calm and professional under pressure, handling difficult customer interactions with empathy and efficiency.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Demonstrated ability to train and mentor team members.
- A passion for customer service and delivering exceptional support.
Join our client's dedicated team and play a key role in delivering outstanding customer experiences from the comfort of your own home. This remote position offers a rewarding career path for those passionate about helping others and solving technical challenges.
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