442 Technical Assistance jobs in the United Kingdom

Technical Customer Support Permanent Full-Time

Salary - Circa 32,500 DOE
Location - Office Based in London

We're excited to be partnering with one of Europe's fastest-growing additive manufacturing providers, specialising in powder-based fusion technologies such as SLS (Selective Laser Sintering) and MJF (Multi Jet Fusion). Renowned for delivering both prototype and production-grade end-use parts, they serve a wide range of industries including sports technology, marine, subsea, academia, and automotive.

We're seeking a technically minded, customer-focused professional to join the Customer Support team. You'll advise clients, manage orders, and collaborate across departments to deliver outstanding 3D printing results. This role is ideal for someone with experience in digital manufacturing who enjoys problem-solving and working hands-on with customers in a dynamic, fast-paced environment.

Responsibilities, but are not limited to

• Respond to customer enquiries via email, phone, and internal platforms, including our online quoting and feedback system
• Review 3D files (e.g. STL) to assess printability and advise on best practices
• Work cross-functionally with sales, production, quality, and design to support customer needs
• Represent the company at industry events and trade shows, promoting services and building relationships
• Identify and share opportunities to improve the customer experience and pass commercial leads to the Sales team
• Maintain accurate CRM records and contribute to internal support tools and resources

Experiences required

• Working knowledge of SLS, MJF, or similar powder-based additive manufacturing processes or experience in a technical customer support role in a manufacturing environment
• Familiarity with 3D CAD viewers and the ability to review STL files is highly beneficial
• Excellent problem-solving and communication skills, with the ability to explain technical ideas to non-technical users
• A proactive, detail-oriented mindset with the ability to manage multiple priorities
• Strong organisation and a positive, team-first approach

Package

40 Hours P/W | 9am to 5pm | Monday to Friday | 33 Days Holiday Inc. Bank | NEST Pension Scheme | Discretionary Bonus | Social Events

TECHNICAL CUSTOMER SUPPORT SPECIALIST

Salary : £30,000

Location : Northwich - hybrid

Contract: Permanent

Hours: Mon-Fri (08:00-17:00) or (08:30-17:30)

This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with .

We’re excited to offer a fantastic opportunity for a Customer Support professional to join our client’s growing organisation based in Newmarket.

This company truly values its employees, offering a range of excellent benefits including free onsite parking, enhanced holiday entitlement, private healthcare, a birthday gift, and loyalty tax-free bonuses after three years of service.

This is a diverse and fast-paced role where no two days are the same. You’ll draw on a wide range of skills—from delivering outstanding customer service and managing data to processing service orders and coordinating the shipment of parts. You’ll also provide ongoing support to ensure a seamless experience for clients.

As the Customer Support, you will be:

• Responding to client enquiries via email or phone
li>Processing new orders, returns and shipping
• Processing service triage & bookings
• Ordering parts for field service personnel or directly for customers
• Data management
• Lead generation for cross-selling
• Stock/Demo Stock Management

As the Customer Support, you will have:

• Customer service experience in a similar role
• Order management experience
• A team-oriented attitude
• Great communication skills with in-house teams and customers
• Proficiency with IT systems, SAP and Salesforce experience would be a distinct advantage

If you think this Customer Support role is for you, please do get in touch.

By applying for this Customer Support vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.

We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.

If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please 'like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

Customer Support
Leicester
Salary 25-35k DOE
20 days holiday, plus bank holidays. Rising by 1 day per year. Annual bonus of 1 month’s salary. 7.5% pension contribution

Job function:

To provide telematics assistance to new and existing clients.

Key Responsibilities:

• Provide first-line technical support to customers using Telematics systems
• Manage and resolve technical queries in a timely and professional manner
• Handle activations via our online portal
• Configure and manage Telematics units through the portal
• Work collaboratively with internal teams to ensure smooth onboarding and support processes

About You:

• Previous experience in a customer support or technical support role (ideally within Telematics or a tech environment)
• Strong communication and problem-solving skills
• Comfortable using web-based portals and configuration tools
• Detail-oriented with the ability to manage multiple tasks and priorities

Candidate profile:

• GCSE or equivalent in English, Mathematics and at least 2 other subject, ideally one of which is a science discipline.
• A self-motivator with the ability to take own initiative.
• IT-literate with a technical aptitude.
• Experience/knowledge of commercial vehicle/telematics industry advantageous.
• Interest in technology, communications, telematics.
• German-speaking advantageous.

SER-IN

Contact Centre – Customer Support Advisor

KFF – Site based Aylesford

£27,107 plus benefits and excellent career development, discounted products and services and much more

• 37.5 hrs per week
• 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 – 18.00)
• Any 5 from 7 days (working weekends on rota basis)

At KFF we are self-confessed produce fanatics!  We have an incredible range of fresh and speciality produce from Britain and all over the world.  

KFF, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

As a Customer Support Advisor , you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat

Key Activities & Responsibilities:

• Process all orders with accuracy of data entry and fulfilling the requirements of each customer
• Achieving set sales & service KPI’S in line with KFF requirements.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements.

 Key Attributes:

• Previous office/customer service environment required
• Passion for excellent customer service
• Sales experience
• Excellent attention to detail
• Confident problem solving and decision-making skills
• Self-motivated with a desire to exceed set standards
• PC Literate

What you'll get:

• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

Apply now.

Location: KFF – Site based Aylesford

Salary: £27,107 plus benefits and excellent career development opportunities!

Are you ready to dive into the world of fresh and specialty produce? At KFF, we are passionate about what we do, and we want you to be a part of our journey!

KFF is proud to be part of the Sysco global family, which means our customers enjoy the benefits of our extensive reach, economies of scale, and a wealth of industry insights. Join us and help us deliver exceptional service to our valued customers!

As a Customer Support Advisor , you will be the first point of contact for our customers, providing top-notch service through phone, email, and web chat. Your mission? To assist with orders and resolve queries with a smile!

• Process orders accurately and fulfill customer requirements.
• Achieve sales and service KPIs in line with KFF standards.
• Understand the impact of customer service across the business.
• Build and maintain strong customer relationships through effective communication.
• Investigate customer issues and collaborate with relevant teams for swift resolutions.
• Take ownership of customer queries and keep systems updated.
• Process customer feedback in accordance with KFF procedures.

• Experience in an office or customer service environment.
• A passion for delivering excellent customer service.
• Sales experience is a plus!
• Exceptional attention to detail.
• Strong problem-solving and decision-making skills.
• Self-motivated with a drive to exceed expectations.
• Proficient in PC usage.

• 37.5 hours per week.
• 8-hour shifts with a 30-minute unpaid break (Current operating hours: 08:30 – 18:00).
• Work any 5 days from 7 (weekend shifts on a rota basis).

• Generous discounts on a variety of delicious food and award-winning products.
• Generous holiday allowance.
• Recognition awards and incentives.
• Pension plan.
• Real career growth opportunities within Sysco, the world’s leading foodservice business.
• And much more!

Ready to make a difference? Apply now and join our passionate team!

Position: Customer Support Advisor at Hillcrest Estate Management

Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU

Working Hours: Mon-Thurs 9.00-17.30, Fri 9.00-16.00

Salary: 23,700 per annum

About Hillcrest Estate Management:

Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.

Hillcrest is part of the Trinity Property Group, an Odevo Group Company.

Benefits:

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.

Job Description:

The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:

• Answering phone calls and handling client queries professionally
• Managing client keys, key logs, and processing payments for fobs and keys
• Maintaining accurate leaseholder records and updating databases (Propman)
• Assisting with office maintenance, including coordinating annual servicing and inspections
• Handling petty cash and ordering office supplies
• Scanning invoices, managing queries, and supporting the accounts team
• Supporting the maintenance team with administrative tasks
• Opening and distributing daily post

Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

• Experience in customer service or administrative roles
• Strong communication skills, both written and verbal
• Good IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail and organisational skills
• Ability to manage multiple tasks efficiently

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at (phone number removed), quoting the reference number #LI-EJ1.