45,921 Customer Support Engineer jobs in the United Kingdom

• Deliver technical support for electro-mechanical test equipment via phone, email, remote access, or site visits
• Commission, maintain, and train users on equipment at customer sites around the globe
• Diagnose faults and carry out repairs down to component level
• Respond promptly to warranty claims, ensuring smooth resolution and high customer satisfaction
• Maintain accurate service call records in SAP B1, from first contact to case close
• Prepare RAMS documentation and follow safe working practices in all environments
• Generate reports, service analysis, and commissioning documents
• Collaborate with Sales, Production and Design teams to share insights and suggest improvements
• Contribute to service quotations, customer communications, and trend analysis

• ONC or equivalent in Electrical Engineering (apprenticeship preferred)
• 5+ years in a hands-on technical support/service engineering role
• Proven experience working on industrial control systems
• Confident reading schematics, using diagnostic tools, and handling repairs independently
• Excellent written and verbal communication, including documentation and reporting
• Proficiency in MS Office and working knowledge of SAP (or similar ERP/CRM)
• Valid UK driving licence and passport – you’ll travel globally at short notice, typically for up to a week at a time

• Be part of a reputable global company with a strong customer-first ethos
• Work with high-quality, precision-engineered technology
• Enjoy a mix of hands-on engineering and client interaction across varied industries
• Competitive salary and travel allowances
• Supportive team environment with ISO-accredited processes and a people-focused culture

The Company: 

• p>A market leading diagnostics company. 

• Global business 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

The Role of the Customer Support Engineer 

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Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset 

• Attending to breakdowns, repair and PPM. 

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio. 

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• Will also be providing customer training on the equipment 

• Covering the IVD portfolio 

• Full Product and training provided 

Benefits of the Customer Support Engineer 

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£52,170 basic salary with some flex potentially depending on experience 

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• Bonus 12% of Salary 

• Car or £7200 allowance  

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• Group Income Protection

• Employee Assistance Programme

• Pension  

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• Life Assurance, 

• Benefit Funding 

The Ideal Person for the Customer Support Engineer 

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Must have an engineering qualification, Bsc or HND of equivalent 

• Ideally you will have clinical pathology diagnostics experience  

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• Will look at other complex medical equipment such as MRI systems 

• An ambitious and motivated, qualified field service professional  

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• You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge 

• A logical and process-driven mindset driven & ability to manage personal time 

• Disciplined to deliver service support in line with service KPIs 

• Quick learnerwith innovative and continual improvement mind-set 

• Experience of “on-site” customer-facing engineering support 

• Proven track record of troubleshooting experience 

• Good working knowledge of electronics, electro-mechanical systems and information technology 

• Knowledge of Customer Relationship Management  

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• A valid driver’s license and indefinite rights of working in UK are required 

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• Must be living in Hampshire or Dorset 

If you think the role of Customer Support Engineer is for you, apply now! 

Consultant: David Gray 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. 

• Deliver technical support for electro-mechanical test equipment via phone, email, remote access, or site visits
• Commission, maintain, and train users on equipment at customer sites around the globe
• Diagnose faults and carry out repairs down to component level
• Respond promptly to warranty claims, ensuring smooth resolution and high customer satisfaction
• Maintain accurate service call records in SAP B1, from first contact to case close
• Prepare RAMS documentation and follow safe working practices in all environments
• Generate reports, service analysis, and commissioning documents
• Collaborate with Sales, Production and Design teams to share insights and suggest improvements
• Contribute to service quotations, customer communications, and trend analysis

• ONC or equivalent in Electrical Engineering (apprenticeship preferred)
• 5+ years in a hands-on technical support/service engineering role
• Proven experience working on industrial control systems
• Confident reading schematics, using diagnostic tools, and handling repairs independently
• Excellent written and verbal communication, including documentation and reporting
• Proficiency in MS Office and working knowledge of SAP (or similar ERP/CRM)
• Valid UK driving licence and passport – you’ll travel globally at short notice, typically for up to a week at a time

• Be part of a reputable global company with a strong customer-first ethos
• Work with high-quality, precision-engineered technology
• Enjoy a mix of hands-on engineering and client interaction across varied industries
• Competitive salary and travel allowances
• Supportive team environment with ISO-accredited processes and a people-focused culture

Since their inception in 2000, our client has supported the UK and Irish Manufacturing industry with all things measurement. They have developed to improve efficiency across the whole quality and production process with high-speed technology and digitalisation, and automation of manual processes. They achieve this with quality management software, data control and analysis technology, as well as a wide range of metrology solutions from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer, which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills.

Please note this role is fully on-site, so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites.

Main Duties & Responsibilities:

• The ability to build up a strong rapport with customers, agents and fellow colleagues.
• Ensure high-quality customer support for the product range Metrology Direct supply
• To be a team player and show initiative in planning out day to day workload.
• Provide on-site Service, Calibration, installation and commissioning of equipment
• Perform hands-on on-site troubleshooting, service and repairs.
• Perform in-house calibrations and repairs when necessary.
• Provide high-level support to external customers at their location.
• Provide on-site training to customers.
• Interface with cross-functional work teams such as applications, customer support/services/sales and marketing.
• Develop and create service documentation when needed.
• Create and maintain service information within the Metrology Direct CRM.
• Timely and professionally handle field service calls and issues arising from the field service visits.
• Timely complete and submit all required maintenance reports and calibration certificates.
• Collective responsibility for Customer Service under the direction of the Service Team Leader.

Previous Experience/Qualifications:

• HNC/HND or higher in Mechanical Engineering or similar.
• Working knowledge and ability to test and troubleshoot electrical circuits.
• Experience in the service and calibration of measuring equipment. Ideally, CMM’s, Shadow graphs, height gauges and vision systems.
• Highly motivated to deliver the best possible service to customers.
• Strong verbal and written communicator to report to management level
• Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately
• Working knowledge of MS Office products
• Knowledge of PC architecture, hardware and software.
• Can demonstrate the ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home
• Full valid passport with no travel restrictions
• Full valid UK driving license.

Additional Information:

• Please note this is a full-time, permanent role working fully on-site Monday to Friday, including travel to customer sites as required.
• Company bonus scheme OTE
• 25 Days holiday allowance + Bank holidays
• Quarterly company away days
• Vitality Health Package
• Cycle to work scheme.

Please contact Matt Hartwell on 07301283663 or email your CV to for a confidential chat.

WHJS1_UKTJ

The Company:

• A market leading diagnostics company.

• Global business

• A progressive, high-tech healthcare business.

• Invest in their staff.

• Offer career progression opportunities.

The Role of the Customer Support Engineer

• Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset

• Attending to breakdowns, repair and PPM.

• K.

Build specialist technical skills that companies across the UK rely on.

You’ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to customers’ field-based engineers.

The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business customers and colleagues.

The Company’s ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You’ll be supported to develop your technical knowledge and take on more responsibility over time.

Other advantages include:

• An annual bonus based on the company's performance
li>25 days’ holiday plus bank holidays < i>Private Medical Health Insurance
• Life Assurance
• A 5% employer pension contribution
• Funded social events
• Cycle to work scheme

What you’ll do

You’ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve these, along with providing installation support if needed. You’ll also support internal teams by providing technical advice for quotations and product solutions. This is a chance to deepen your technical knowledge while developing your communication and problem-solving skills.

What you’ll need

• GCS s in Maths and English (Grade C or equivalent)
• Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
• Strong engineering mindset - you’ll need to diagnose and solve technical problems
< i>Good customer service skills - you’ll be talking to customers over the phone who need urgent and immediate help < i>Good team skills - together you will be dealing with a high volume of calls that underpin a reputation for technical expertise.
• Ideally previous work experience involving electrical engineering knowledge

About the company

They supply door drive and control equipment to the industrial door market. Their products are used where failure isn’t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service.

To apply, please submit your CV or contact Inform Recruitment directly.

Build specialist technical skills that companies across the UK rely on.

You’ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to customers’ field-based engineers.

The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business customers and colleagues.

The Company’s ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You’ll be supported to develop your technical knowledge and take on more responsibility over time.

Other advantages include:

• An annual bonus based on the company's performance
li>25 days’ holiday plus bank holidays < i>Private Medical Health Insurance
• Life Assurance
• A 5% employer pension contribution
• Funded social events
• Cycle to work scheme

What you’ll do

You’ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve these, along with providing installation support if needed. You’ll also support internal teams by providing technical advice for quotations and product solutions. This is a chance to deepen your technical knowledge while developing your communication and problem-solving skills.

What you’ll need

• GCS s in Maths and English (Grade C or equivalent)
• Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
• Strong engineering mindset - you’ll need to diagnose and solve technical problems
< i>Good customer service skills - you’ll be talking to customers over the phone who need urgent and immediate help < i>Good team skills - together you will be dealing with a high volume of calls that underpin a reputation for technical expertise.
• Ideally previous work experience involving electrical engineering knowledge

About the company

They supply door drive and control equipment to the industrial door market. Their products are used where failure isn’t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service.

To apply, please submit your CV or contact Inform Recruitment directly.