47,032 Customer Support Engineer jobs in the United Kingdom

Customer Support Engineer - 40k - Berkshire

Platform Recruitment has partnered with a UK-based electronics design and manufacturing company. With manufacturing facilities in the UK and Asiathey supply high-performance products to clients worldwide.

They are now looking to recruit a Customer Support Engineer to join their R&D team. This is a unique opportunity for an engineer with excellent technical skills and a passion for customer interaction to join a company operating at the forefront of electronic innovation.

Key Responsibilities

• Provide technical support for new and existing electronic products to global customers.

• Travel internationally

• Maintain a customer support database and manage technical documentation.

• Prepare and dispatch product samples and accessories.

• Investigate returned products and create detailed failure analysis reports.

Requirements

• HND or higher in Electrical & Electronic Engineering, Telecommunications, or a related discipline.

• Proven experience in technical customer support

• Strong understanding of electronic circuits and schematic diagrams.

• Hands-on skills: soldering, cable crimping, use of hand tools and electronic test equipment.

• Highly self-motivated with excellent problem-solving, time management, and organisational skills.

The salary will be up to 40kdepending on previous experiencewith great company benefits.

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.

Bedford 1-2 days a week on site (hybrid)

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.

Customer Support Engineer

Up to £28,000 per annum + benefits

The Role:

• Act as the first line of support for customer incidents, problems, and service requests.
li>Diagnose and troubleshoot technical issues, working across customer environments.
• Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
• Provide an exceptional support experience via email, phone, and remote sessions.
• Mentor customers and help them better understand and manage their own systems.
• Deploy hotfixes, perform system upgrades, and support software rollouts.
• Maintain accurate records in the service management system.
• Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.

Experience & Skills:

• Strong technical troubleshooting experience especially within application support or similar roles.
• Confident supporting unified communications or contact centre platforms .
• Hands-on experience with Windows Server administration .
• Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
• Continuous residency in the UK for 3 or more years.

Desirable:

• A background supporting a proprietary software application.
• Experience working with unified communications solutions.
• Familiar with executing common administrative tasks on Microsoft Windows Server.
• Experienced in diagnosing telephony issues between networked endpoints.
• Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.

If this Customer Support Engineer role would be of interest please contact (url removed) for more information

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Poole 1-2 days a week on site (hybrid)

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.

Customer Support Engineer

Up to £28,000 per annum + benefits

The Role:

• Act as the first line of support for customer incidents, problems, and service requests.
li>Diagnose and troubleshoot technical issues, working across customer environments.
• Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
• Provide an exceptional support experience via email, phone, and remote sessions.
• Mentor customers and help them better understand and manage their own systems.
• Deploy hotfixes, perform system upgrades, and support software rollouts.
• Maintain accurate records in the service management system.
• Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.

Experience & Skills:

• Strong technical troubleshooting experience especially within application support or similar roles.
• Confident supporting unified communications or contact centre platforms .
• Hands-on experience with Windows Server administration .
• Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
• Continuous residency in the UK for 3 or more years.

Desirable:

• A background supporting a proprietary software application.
• Experience working with unified communications solutions.
• Familiar with executing common administrative tasks on Microsoft Windows Server.
• Experienced in diagnosing telephony issues between networked endpoints.
• Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.

If this Customer Support Engineer role would be of interest please contact (url removed) for more information

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

This role requires you to be in the office five days a week. After the onboarding period, a hybrid arrangement is possible, with one day a week working from home. IDEMIA is the global leader in identity and security solutions, supporting government and law enforcement agencies in building a safer world. Our Justice and Public Safety (JPS) Business Line delivers advanced biometric and identity technologies for critical national infrastructure and public sector services. We are seeking a Customer Support Engineer to join our dedicated team in Winnersh Triangle, playing a vital role in supporting our UK Government and law enforcement customers. Key Missions : Analyze, troubleshoot, and resolve complex tickets escalated by Level 1 or 2 support (internal and external), within SLA or internal OLA. Reproduce and document customer-reported issues and escalate appropriately to product or solution development teams. Design and implement corrective action plans or local workarounds to meet resolution timelines. Provide technical support for Linux-based systems and assist in maintaining backend components and IT infrastructure (hardware and software). Contribute to system upgrades and maintenance activities at customer premises during ramp-up/grace periods. Perform preventive maintenance and on-site system administration tasks as required. Maintain and improve support documentation, functional guides, and procedural documents using Microsoft tools. Assist in maintaining ISO27001 and Cyber Essentials compliance and ensure procedures are properly implemented. Provide expert input on product functionality, configuration, and usage based on customer-specific needs. Attend customer workshops and meetings, with occasional travel to client sites across the UK. What you’ll bring: Strong experience in a technical support or engineering role, ideally supporting UK Government or public sector clients. Hands-on expertise with Linux systems (essential). Familiarity with Python for scripting or troubleshooting (preferred). Excellent troubleshooting and documentation skills. Ability to perform independent analysis and manage complex incidents effectively. Good communication skills and a collaborative mindset to build strong customer and internal relationships. Full UK Driving Licence. Eligibility to obtain and maintain UK SC Clearance and NPPV3 Clearance is essential. Note: To gain clearance, candidates must have lived in the UK continuously for the past 5 years. Criminal convictions may affect eligibility. Nice to have: Experience working with or delivering solutions to UK Government departments or law enforcement agencies. Knowledge of biometric or identity systems is a plus.

About Gorilla

Join us at Gorilla and be part of a mission to transform the energy industry. At Gorilla, you'll play a vital role in delivering cutting-edge data solutions for a lower carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector. Together, we're driving digital transformation, maximising ROI for clients, and contributing to achieving net-zero emissions through technology and data-driven insights.nYour Role

We’re looking for a

Customer Support Engineer

who’s ready to take ownership of customer issues and grow into advanced technical troubleshooting. You’ll be the first to dive into reported problems, reproduce them, and resolve or escalate with clarity. You’ll start with Tier-2 troubleshooting (APIs, product usage, browser tools, light scripting) and steadily build toward handling complex integrations and deep debugging.nThis is an opportunity to join a

fast-moving SaaS scale-up , make an immediate impact on customer reliability, and expand your skills through real-world problem-solving.nWhat You’ll Do

Resolve Tier-1 and Tier-2 issues across APIs, product usage, and SaaS workflows

Reproduce and document bugs with clear steps, logs, and customer impact

Escalate cleanly to engineering teams with complete context

Communicate empathetically and proactively with customers, meeting SLAs

Maintain ticket quality in Zendesk and Jira

Spot recurring issues and share insights with Product and Engineering

Contribute to support documentation and knowledge base

Participate in a shared on-call rotation, including evenings and weekends

What Success Looks Like

You consistently meet

response and resolution SLAs

Your escalations are structured, clear, and reduce rework for engineering

Customers rate your support 95%+ on CSAT

You independently resolve Tier-2 issues and expand into complex debugging

Within 12–18 months, you’re confidently handling advanced troubleshooting and guiding peers through technical challenges

What We’re Looking For

2+ years in technical support, SaaS, or product operations

Hands-on experience with

APIs, browser dev tools, and repro workflows

Familiarity with

Python or scripting

is a strong plus

Strong written and verbal communication skills

Structured, resilient problem-solver with technical curiosity

Reliable and motivated to take ownership in a high-growth environment

Remote First Option

Our flagship office is in Antwerp, and we also have an office in London and co-working spaces in Reading (UK), Austin (US), and Melbourne (ANZ). This is a

Remote First

role, giving you the freedom to choose where and how you work: from one of our offices (if you're nearby), from home, or a mix of both. Please note that you must be

based in the UK , as we are not able to consider candidates living in other countries.nWhat's in it for you

Flexible work options -

whether you choose Office Mix or Remote First Mix (currently available within certain timezones and locations). We offer country-specific mobility benefits, and the ability to work flexible hours. You will be equipped with the best technology for remote work.

A job with purpose

At Gorilla, we’re not just watching the world change—we’re making it happen! We provide cutting-edge data services to energy retailers, helping them tackle climate change while keeping the lights on; we’re here to make a big impact and have some fun along the way.

Remuneration Approach, which is clear and no-nonsense, based on your experience and location.

Core Benefits -

Wherever your location, you can expect a generous PTO allowance and health insurance coverage.

Career Growth opportunities

As Gorilla is growing at an incredible pace, you can leave your mark – growing alongside Gorilla. Lifelong learning is part of our DNA, and we care about your individual dreams and ambitions, beyond just work.

International Travel

We host Gorilla Company-Wide Gatherings where we all get a chance to see each other in real life. Past locations have included Portugal, Amsterdam, and Spain.

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Overview

Join to apply for the

Customer Support Engineer

role at

Gorilla - Energy data applications .nAbout Gorilla: Join us at Gorilla and be part of a mission to transform the energy industry. We deliver efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector, helping drive digital transformation and contribute to net-zero emissions through technology and data-driven insights.nYour Role : We’re looking for a

Customer Support Engineer

who’s ready to take ownership of customer issues and grow into advanced technical troubleshooting. You’ll be the first to dive into reported problems, reproduce them, and resolve or escalate with clarity. You’ll start with Tier-2 troubleshooting (APIs, product usage, browser tools, light scripting) and steadily build toward handling complex integrations and deep debugging. This is an opportunity to join a

fast-moving SaaS scale-up , make an immediate impact on customer reliability, and expand your skills through real-world problem-solving.

What You’ll Do

Resolve Tier-1 and Tier-2 issues across APIs, product usage, and SaaS workflowsnReproduce and document bugs with clear steps, logs, and customer impactnEscalate cleanly to engineering teams with complete contextnCommunicate empathetically and proactively with customers, meeting SLAsnMaintain ticket quality in Zendesk and JiranSpot recurring issues and share insights with Product and EngineeringnContribute to support documentation and knowledge basenParticipate in a shared on-call rotation, including evenings and weekends

What Success Looks Like

You consistently meet response and resolution SLAsnYour escalations are structured, clear, and reduce rework for engineeringnCustomers rate your support 95%+ on CSATnYou independently resolve Tier-2 issues and expand into complex debuggingnWithin 12–18 months, you’re confidently handling advanced troubleshooting and guiding peers through technical challenges

What We’re Looking For

2+ years experience in technical support in SaaSnHands-on experience with APIs, browser dev tools, and repro workflowsnFamiliarity with Python or scripting is a strong plusnStrong written and verbal communication skillsnStructured, resilient problem-solver with technical curiositynReliable and motivated to take ownership in a high-growth environment

Remote First

Our flagship office is in Antwerp, with additional offices in London, and co-working spaces in Reading (UK), Austin (US), and Melbourne (ANZ). This is a

Remote First

role. You must be

based in the UK

as we are not able to consider candidates living in other countries.

What’s In It For You

Flexible work options and country-specific mobility benefits; the ability to work flexible hoursnPurposeful work: helping energy retailers tackle climate change and keep the lights onnClear remuneration approach based on experience and locationnCore benefits: generous PTO and health insurancenCareer growth opportunities in a fast-growing companynInternational company-wide gatherings

Job Details

Seniority level: Entry levelnEmployment type: Full-timenJob function: Information TechnologynIndustries: Software Development

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Join to apply for the

Customer Support Engineer

role at

KaedimnJoin to apply for the

Customer Support Engineer

role at

KaedimnThis range is provided by Kaedim. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.nBase pay range

$70,000.00/yr - $50,000.00/yrnHi there! My name is Konstantina, I’m the founder of Kaedim. The inspiration for starting Kaedim came back in 2019 when I took a 3D modelling and a 3D animation course at university while studying Computer Science. I remember thinking, “How hard can it be?” The answer turned out to be: very.

From trying to address my own frustration, fast forward six years later:

we are helping hundreds of game, product design, and e-commerce companies accelerate their 3D asset production pipelines in their daily work.nWe are supporting one of the top 10 games of all times as well as the largest e-commerce platform.nwe are profitable since 9 months post-launchnwe have raised our Series A from tier 1 Silicon Valley investors

The problem we are working towards solving is incredibly hard, but it’s what makes our work unique and rewarding. We are building Kaedim one day at a time and looking for ambitious people to join our mission. If you're driven and ready to solve complex problems, Kaedim is the place for you!

Here is how we work: GitHub link.

Check out our recent demo and our website.

Please Note:

The salary ranges provided above are specific to San Francisco. Below are the corresponding salary ranges for other locations, based on 0-5 years of experience:

London: £30k – £65knSingapore: S$55k – S$120

This position requires a technical candidate, with a strong development, consulting, and support background with proven customer-facing & relationship management skills.

For Working With Us You

Must be eager to be involved with both AI and product dev.nMust have done this before, or be willing to learn fast.nMust be customer driven. We think customers first and so should you.nMust be driven to go above and beyond.nMust be able to explain and communicate clearly.nMust be able to work autonomously.nMust want to work hard.nMust be a strong communicator, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team

Responsibilities

Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer servicenTech-savvy professional who is able to explain technical information to a non-technical audiencenStrong planning and organization skills; ability to think criticallynHard-working self-starter capable of concurrently running multiple projects in a dynamic environmentnAbility to grasp clients’ needs and recommend value-added solutionsnCollaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.nCollaborate with the design team and manage MySQL databases, ensuring efficient and effective data storage and retrieval.nConduct unit testing and end-to-end testing using Cypress and Jest to ensure application stability and reliability.nUnderstand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.nCommunicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.nWork independently to manage projects, meet deadlines, and achieve business goals.

Qualifications

Experience with customer support.nExperience with at least one of the following: NodeJS, Express, Python, backend or frontend development.nKnowledge of MySQL and database design.nPreferred experience in REST API design and development using modern web development frameworks.nDebugging skills and the ability to troubleshoot complex issues across the tech stack.nExcellent collaboration and communication skills, including the ability to work in a fast-paced environment with cross-functional teams and manage multiple projects simultaneously.

Nice to haves

Experience with React and Tailwind CSS for frontend development.nFamiliarity with WebGL and three.js for 3D graphics programming and rendering.nExperience with containerization using Docker for application deployment and management.nExperience with AWS-SDK for cloud computing, including experience with AWS services such as EC2, S3, and RDS.nExperience with 3D modelling would be a big plus.

Seniority level

Seniority level Entry levelnEmployment type

Employment type Full-timenJob function

Job function Engineering and Information TechnologynIndustries Software DevelopmentnReferrals increase your chances of interviewing at Kaedim by 2xnGet notified about new Customer Support Engineer jobs in

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Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?

My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.

They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.

Responsibilities include:

• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
• Technical support and guidance, including remote troubleshooting of complex systems.
• Preparing equipment quotations, responding to bids in a timely manner.
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
• Providing technical training to customers.

The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages

APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).

Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?

My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.

They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.

Responsibilities include:

• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
• Technical support and guidance, including remote troubleshooting of complex systems.
• Preparing equipment quotations, responding to bids in a timely manner.
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
• Providing technical training to customers.

The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages

APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).