45,543 Customer Support Engineer jobs in the United Kingdom

The Company: 

• p>A market leading diagnostics company. 

• Global business 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

The Role of the Customer Support Engineer 

li>

Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset 

• Attending to breakdowns, repair and PPM. 

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio. 

  < li>

• Will also be providing customer training on the equipment 

• Covering the IVD portfolio 

• Full Product and training provided 

Benefits of the Customer Support Engineer 

li>

£52,170 basic salary with some flex potentially depending on experience 

/li>

• Bonus 12% of Salary 

• Car or £7200 allowance  

  < li>

• Group Income Protection

• Employee Assistance Programme

• Pension  

  /li>

• Life Assurance, 

• Benefit Funding 

The Ideal Person for the Customer Support Engineer 

li>

Must have an engineering qualification, Bsc or HND of equivalent 

• Ideally you will have clinical pathology diagnostics experience  

  /li>

• Will look at other complex medical equipment such as MRI systems 

• An ambitious and motivated, qualified field service professional  

  /li>

• You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge 

• A logical and process-driven mindset driven & ability to manage personal time 

• Disciplined to deliver service support in line with service KPIs 

• Quick learnerwith innovative and continual improvement mind-set 

• Experience of “on-site” customer-facing engineering support 

• Proven track record of troubleshooting experience 

• Good working knowledge of electronics, electro-mechanical systems and information technology 

• Knowledge of Customer Relationship Management  

  /li>

• A valid driver’s license and indefinite rights of working in UK are required 

  < li>

• Must be living in Hampshire or Dorset 

If you think the role of Customer Support Engineer is for you, apply now! 

Consultant: David Gray 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. 

The Company: 

• p>A market leading diagnostics company. 

• Global business 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

The Role of the Customer Support Engineer 

li>

Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset 

• Attending to breakdowns, repair and PPM. 

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio. 

  < li>

• Will also be providing customer training on the equipment 

• Covering the IVD portfolio 

• Full Product and training provided 

Benefits of the Customer Support Engineer 

li>

£52,170 basic salary with some flex potentially depending on experience 

/li>

• Bonus 12% of Salary 

• Car or £7200 allowance  

  < li>

• Group Income Protection

• Employee Assistance Programme

• Pension  

  /li>

• Life Assurance, 

• Benefit Funding 

The Ideal Person for the Customer Support Engineer 

li>

Must have an engineering qualification, Bsc or HND of equivalent 

• Ideally you will have clinical pathology diagnostics experience  

  /li>

• Will look at other complex medical equipment such as MRI systems 

• An ambitious and motivated, qualified field service professional  

  /li>

• You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge 

• A logical and process-driven mindset driven & ability to manage personal time 

• Disciplined to deliver service support in line with service KPIs 

• Quick learnerwith innovative and continual improvement mind-set 

• Experience of “on-site” customer-facing engineering support 

• Proven track record of troubleshooting experience 

• Good working knowledge of electronics, electro-mechanical systems and information technology 

• Knowledge of Customer Relationship Management  

  /li>

• A valid driver’s license and indefinite rights of working in UK are required 

  < li>

• Must be living in Hampshire or Dorset 

If you think the role of Customer Support Engineer is for you, apply now! 

Consultant: David Gray 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. 

Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team.

Key Responsibilities

• Provide technical support for customers using electronic test equipment, both remotely and on-site when required.

• Troubleshoot hardware and software issues, ensuring timely and effective resolution.

• Collaborate with engineering, product, and sales teams to understand customer requirements and provide tailored solutions.

• Conduct product demonstrations, training sessions, and technical presentations for clients.

• Maintain accurate records of support cases, resolutions, and follow-up actions.

• Assist in the creation of technical documentation, FAQs, and knowledge base content.

• Keep up to date with new products, industry trends, and customer needs.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.

• Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers).

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

• Customer-first attitude with a proactive approach to support and issue resolution.

• Experience with support ticketing systems and CRM platforms is an advantage.

• Willingness to travel occasionally for on-site support and training.

he post-holder will report to the relevant Officers and be responsible for:

?   Supporting the co-ordination of Safety and Compliance unit activities and working closely with the wider unit team to deliver service, departmental and corporate objectives.

?   Co-ordinating all data associated with an integrated records management system, for the updating of relevant computer applications and registers, and for the production of reports to assist with the expeditious management of the section.

?   Assisting with the input of condition survey and compliance data to property database and production of management reports as required, including maintenance of the property database.

?   Co-ordinating effective responses to requests for information on quality, compliance and condition issues using relevant software.

?   Assisting with the production of general documentation linked to the procurement process, raising purchase orders, liaising with quantity surveyors, and implementing the administrative practices and procedures as modified from time to time, to satisfy the requirements of customers and clients.

?   Assisting as required in all other areas of the units work.

Summary of responsibilities and personal duties

1.   Carry out all assigned duties to ensure optimal performance and the achievement of the units financial and operational targets.

2.   Assist with the setting up, updating, control, maintenance, and use of an integrated records management system incorporating (but not limited to) a condition survey database, planned maintenance programme, building logbooks, a CAD document depository and a compliance database including the input of data and management of files, both electronic and hard copy.

3.   Regularly update information systems with incoming data, certificates, service reports, contractors reports, and other details in a timely and efficient manner.

4.   Assist in the co-ordination, control, storage, management, receipt and issue of documentation within the section and with external sources, both electronic format and hard copy, including drawings, specifications, service records,

As installed records, files, certificates, and correspondence.

5.   Assist in the production and preparation of procurement documentation with relevant Officers.

6.   Assist in the maintenance, control, and management of maintenance contract records including the raising, processing, and issue of purchase orders as directed by relevant officers.

7.   Assist in the production of timely and accurate reports for planned maintenance, condition surveys, compliance issues, Building Log Books, CAD Management and related information as directed.

Applicants must be able to demonstrate evidence of the following special skills and attributes which may be tested at interview:

Communication skills: an ability to demonstrate good oral and written communication skills and to convey complex information on service issues.

Customer care skills: an ability to deal with and respond to the needs of a diverse range of internal and external customer groupings including construction and legal professionals and members of the public.

Team working skills: an effective team member with the ability to work towards and achieve team goals and outcomes.

Information technology skills: an ability to use standard Microsoft Office programmes and appropriate specialised programmes.

Decision making and problem solving skills: an incisive and practical approach to problem solving including the ability to know when to make a decision individually and when to seek assistance.

Working planning skills: an ability to prioritise work, understand work plans and follow through programmes to ensure that work is completed satisfactorily to achieve personal targets.

Technical Assistance Technical AssistanceTechnical Assistance Technical Assistance Technical Assistance Technical Assistance Technical Assistance

Due to our continued growth, we now require an additional Customer Support Engineer to join our team of at our Yateley Head office who manage all first line technical support and advice for UK and Overseas customers. Reporting into the Department Manager, this is an excellent opportunity to join an international company who continue to succeed. We can offer the chance to learn and develop and secure a role with a well established and successful international organisation who offer a professional working environment.

Working from our modern site at Yateley we can offer Mon to Fri working hours 37.5 per week and hybrid working once trained plus a generous salary and annual discretionary bonus scheme. We are a well respected international engineering and manufacturing company who supply customers worldwide with a range of products. We can offer a flexible working pattern, free parking, 25 days holiday plus bank holidays and a holiday purchase scheme, a full benefits package including health insurance and a generous pension scheme plus a competitive salary and yearly bonus scheme too, along with a range of staff well being incentives, with the chance to develop your career further if desired.

The role would suit candidates with excellent customer support skills gained either in person, over the phone or through email communication who are confident dealing with a range of customers to manage their technical support across our product range. You may be currently working in a hands on engineering role and be seeking a move into an office based position or you may be working in a similar technical or Engineering based Customer Support role and now want the chance to join an international company to progress your skills and career.

The main purpose of the role is to deliver responsive and accurate first line technical advice and guidance to external customers, internal Regional Offices and globally deployed offshore engineers, regarding product and system faults generated during integration, repairs and in-field operations etc covering the complete product portfolio (hardware, software and firmware).

Your key duties will be:

To provide additional first line support for logistical and general customer and internal staff queries, such as offshore engineering deployment requests, warranty claims, training requirements, parts ordering and transportation etc.
To escalate complex technical support queries to second line internal Engineering function specialists for further diagnosis and advice, ensuring customers and internal staff are kept up to date with the progress of their query throughout the process until resolution of the issue.
To ensure all customer support cases are entered into the CRM system, with full descriptions and categorisation of queries/problems, updating of comprehensive contact details and closure of case on achieving a satisfactory resolution.
To identify, collate and proactively organise appropriate corrective action in response to operational observations and issues raised by offshore engineers or other customer facing staff through their Visit Reports, Training Course or demo feedback, verbal updates, or other sources of information.
To update CRM database information with comprehensive data of all installed products, configuration levels, case histories, customer details etc to ensure accuracy of data for use by other Company functions i.e., Marketing, Sales etc.
To co-ordinate the process of distributing notifications and bulletins to the relevant internal and customer contacts which requires liaising with engineering / project teams, account managers and business development managers.
To develop and promote the Customer Support as a valued source of practical, operational data providing observations, hints and tips and special advice regarding products and performance etc.
To provide practical technical support to internal functions such as Sales, Marketing and Customer Support in the UK and Regional Offices through assistance with product demonstrations, organising preparation of products/systems ready for integration offshore, customer visits, exhibition events, internal training delivery, proof reading technical documentation, generation of ad hoc technical user guides etc.

To be successful you should have a good mix of customer skills and technical knowledge with experience of providing first line technical support with customer requirements focus. Experience of fault diagnosis involving hardware and software.
Working knowledge of test equipment including oscilloscopes, multimeters, cable testers. Knowledge to understand and use CRM IT systems to support offshore reporting to the Company and raise Support Cases onshore and offshore etc.
An understanding and practical application of relevant safe-working practices and vigilant operation within Health & Safety systems of work. Ability to understand and apply Standard Operating Procedures. IT literacy to operate laptop equipment and interpret data results.
HND/HNC or equivalent in Electronics or Electrical

It is an advantage but not essential If you have any experience of installation, repair, service and commission of equipment interfacing with other products and systems. A basic understanding of acoustic principles and effects of various aspects on acoustic product performance or experience of producing knowledge base articles / user guides for end customer support guidance.

In return we can offer the opportunity to join a well established and secure company offering a generous salary plus annual bonus, full benefits, 25 days holiday and on site parking working from our modern premises for a successful international company. We also offer a range of staff incentives and additional well being benefits. The role offers some hybrid working once trained.

Please submit your CV asap for immediate consideration.

Due to our continued growth, we now require an additional Customer Support Engineer to join our team of at our Yateley Head office who manage all first line technical support and advice for UK and Overseas customers. Reporting into the Department Manager, this is an excellent opportunity to join an international company who continue to succeed. We can offer the chance to learn and develop and secure a role with a well established and successful international organisation who offer a professional working environment.

Working from our modern site at Yateley we can offer Mon to Fri working hours 37.5 per week and hybrid working once trained plus a generous salary and annual discretionary bonus scheme. We are a well respected international engineering and manufacturing company who supply customers worldwide with a range of products. We can offer a flexible working pattern, free parking, 25 days holiday plus bank holidays and a holiday purchase scheme, a full benefits package including health insurance and a generous pension scheme plus a competitive salary and yearly bonus scheme too, along with a range of staff well being incentives, with the chance to develop your career further if desired.

The role would suit candidates with excellent customer support skills gained either in person, over the phone or through email communication who are confident dealing with a range of customers to manage their technical support across our product range. You may be currently working in a hands on engineering role and be seeking a move into an office based position or you may be working in a similar technical or Engineering based Customer Support role and now want the chance to join an international company to progress your skills and career.

The main purpose of the role is to deliver responsive and accurate first line technical advice and guidance to external customers, internal Regional Offices and globally deployed offshore engineers, regarding product and system faults generated during integration, repairs and in-field operations etc covering the complete product portfolio (hardware, software and firmware).

Your key duties will be:

To provide additional first line support for logistical and general customer and internal staff queries, such as offshore engineering deployment requests, warranty claims, training requirements, parts ordering and transportation etc.
To escalate complex technical support queries to second line internal Engineering function specialists for further diagnosis and advice, ensuring customers and internal staff are kept up to date with the progress of their query throughout the process until resolution of the issue.
To ensure all customer support cases are entered into the CRM system, with full descriptions and categorisation of queries/problems, updating of comprehensive contact details and closure of case on achieving a satisfactory resolution.
To identify, collate and proactively organise appropriate corrective action in response to operational observations and issues raised by offshore engineers or other customer facing staff through their Visit Reports, Training Course or demo feedback, verbal updates, or other sources of information.
To update CRM database information with comprehensive data of all installed products, configuration levels, case histories, customer details etc to ensure accuracy of data for use by other Company functions i.e., Marketing, Sales etc.
To co-ordinate the process of distributing notifications and bulletins to the relevant internal and customer contacts which requires liaising with engineering / project teams, account managers and business development managers.
To develop and promote the Customer Support as a valued source of practical, operational data providing observations, hints and tips and special advice regarding products and performance etc.
To provide practical technical support to internal functions such as Sales, Marketing and Customer Support in the UK and Regional Offices through assistance with product demonstrations, organising preparation of products/systems ready for integration offshore, customer visits, exhibition events, internal training delivery, proof reading technical documentation, generation of ad hoc technical user guides etc.

To be successful you should have a good mix of customer skills and technical knowledge with experience of providing first line technical support with customer requirements focus. Experience of fault diagnosis involving hardware and software.
Working knowledge of test equipment including oscilloscopes, multimeters, cable testers. Knowledge to understand and use CRM IT systems to support offshore reporting to the Company and raise Support Cases onshore and offshore etc.
An understanding and practical application of relevant safe-working practices and vigilant operation within Health & Safety systems of work. Ability to understand and apply Standard Operating Procedures. IT literacy to operate laptop equipment and interpret data results.
HND/HNC or equivalent in Electronics or Electrical

It is an advantage but not essential If you have any experience of installation, repair, service and commission of equipment interfacing with other products and systems. A basic understanding of acoustic principles and effects of various aspects on acoustic product performance or experience of producing knowledge base articles / user guides for end customer support guidance.

In return we can offer the opportunity to join a well established and secure company offering a generous salary plus annual bonus, full benefits, 25 days holiday and on site parking working from our modern premises for a successful international company. We also offer a range of staff incentives and additional well being benefits. The role offers some hybrid working once trained.

Please submit your CV asap for immediate consideration.

**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research?
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role of this position is to:
Provide support for the instruments that Valeport Water has supplied, either by remote access or on-site visits
Help customers with the installation and configuration of Valeport Water instruments
Communicate with customers to understand their needs and requirements
Ensure compliance with relevant codes and client specifications
Collaborate with Engineering, Service and Production staff when needed
Work independently and as part of a team
Qualifications / Experience:
We are looking for a candidate who meets the following criteria:
You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study.
You should have worked within the UK water industry for a minimum of 3 years, and have experience in water supply, wastewater treatment, or water quality management.
You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
You should be willing to work in accordance with the company's Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
. ?
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

**Overview**



**Who We Are:**



Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!u202fu202f



How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry thatu2019s here to stay! With our companyu2019s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.u202f



If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to (


**Responsibilities**



Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers.



Key Responsibilities


Service, Support, Training, and Troubleshooting
Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure that timely and accurate corrective action is achieved.
Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
Work with the training department to conduct operational, line, and maintenance training for airline customers.
Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
Participate in resolving system operation, maintenance, or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
Monitors and coordinates engineering solutions and implementation of fixes/solutions.
Assists in aircraft delivery and support during flight test and customer flight acceptance.
Other duties as required
Liaison to Airline/OEMs
Work closely with the customeru2019s technical departments in providing timely and accurate data, reports, and feedback.
Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data, specifications, and interfacing often with the groups developing new products and software.
Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication, and often requires participation or leadership in continuing problem investigations.
Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and a long-term business relationship.



**Qualifications**



**What Weu2019re Looking For:** u202f


A Bacheloru2019s degree /equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or a related degree is preferred. 8+ years of experience may be considered in lieu of degree.
Typically requires 5-7 years of experience as a Field Engineer or Product Engineer, specializing in electronics/avionics systems, software, or broadcast technology.
Extensive knowledge of Linux, Unix, Windows, and VxWorks (or embedded operating systems).
Extensive knowledge of TCP/IP networks and troubleshooting methods.
Thorough understanding of wiring schematics, diagrams, and other engineering/aircraft documentation.
Effective interpersonal, organizational, and problem-solving skills.
MySQL database experience is a plus.
Proficient in the utilization of MS Office suite and Oracle.
Must understand aircraft systems that interface with PAC equipment.
Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
Familiar with FAA, CAA, and ATA requirements for avionics equipment
Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
Must be able to represent Panasonic's interests to non-technical people in meetings and various reports.
Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution (i.e., problems can be fundamental design issues with software, power, and electronic components, or they can be aircraft environment or systems related).
Advanced level engineering product knowledge on avionics and related software areas.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Resolves a wide range of issues in imaginative in creative ways.
Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
Ability to present Panasonic's interests to non-technical people in meetings and various reports.
Normally receives little instruction on day-to-day work and general instructions on new assignments.
Must hold a valid driveru2019s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
Ability to pass extensive security and background checks.
Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
Ability to climb and work from a ladder or platform, and endure sitting, standing, bending or twisting for extended periods.
Ability to lift up to 50 pounds and operate in confined spaces for extended periods.



**Our Principles:**



Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitudeu202f



**What We Offer:** u202f



At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.u202f



REQ-151740

**Overview**



**Who We Are:**



Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!u202fu202f



How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry thatu2019s here to stay! With our companyu2019s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.u202f



If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to (


**Responsibilities**



Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers.



Key Responsibilities


Service, Support, Training, and Troubleshooting
Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure that timely and accurate corrective action is achieved.
Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
Work with the training department to conduct operational, line, and maintenance training for airline customers.
Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
Participate in resolving system operation, maintenance, or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
Monitors and coordinates engineering solutions and implementation of fixes/solutions.
Assists in aircraft delivery and support during flight test and customer flight acceptance.
Other duties as required
Liaison to Airline/OEMs
Work closely with the customeru2019s technical departments in providing timely and accurate data, reports, and feedback.
Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data, specifications, and interfacing often with the groups developing new products and software.
Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication, and often requires participation or leadership in continuing problem investigations.
Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and a long-term business relationship.



**Qualifications**



**What Weu2019re Looking For:** u202f


A Bacheloru2019s degree /equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or a related degree is preferred. 8+ years of experience may be considered in lieu of degree.
Typically requires 5-7 years of experience as a Field Engineer or Product Engineer, specializing in electronics/avionics systems, software, or broadcast technology.
Extensive knowledge of Linux, Unix, Windows, and VxWorks (or embedded operating systems).
Extensive knowledge of TCP/IP networks and troubleshooting methods.
Thorough understanding of wiring schematics, diagrams, and other engineering/aircraft documentation.
Effective interpersonal, organizational, and problem-solving skills.
MySQL database experience is a plus.
Proficient in the utilization of MS Office suite and Oracle.
Must understand aircraft systems that interface with PAC equipment.
Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
Familiar with FAA, CAA, and ATA requirements for avionics equipment
Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
Must be able to represent Panasonic's interests to non-technical people in meetings and various reports.
Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution (i.e., problems can be fundamental design issues with software, power, and electronic components, or they can be aircraft environment or systems related).
Advanced level engineering product knowledge on avionics and related software areas.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Resolves a wide range of issues in imaginative in creative ways.
Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
Ability to present Panasonic's interests to non-technical people in meetings and various reports.
Normally receives little instruction on day-to-day work and general instructions on new assignments.
Must hold a valid driveru2019s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
Ability to pass extensive security and background checks.
Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
Ability to climb and work from a ladder or platform, and endure sitting, standing, bending or twisting for extended periods.
Ability to lift up to 50 pounds and operate in confined spaces for extended periods.



**Our Principles:**



Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitudeu202f



**What We Offer:** u202f



At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.u202f



REQ-151740