47,084 Customer Support Engineer jobs in the United Kingdom

Poole 1-2 days a week on site (hybrid)

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.

Customer Support Engineer

Up to £28,000 per annum + benefits

The Role:

• Act as the first line of support for customer incidents, problems, and service requests.
li>Diagnose and troubleshoot technical issues, working across customer environments.
• Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
• Provide an exceptional support experience via email, phone, and remote sessions.
• Mentor customers and help them better understand and manage their own systems.
• Deploy hotfixes, perform system upgrades, and support software rollouts.
• Maintain accurate records in the service management system.
• Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.

Experience & Skills:

• Strong technical troubleshooting experience especially within application support or similar roles.
• Confident supporting unified communications or contact centre platforms .
• Hands-on experience with Windows Server administration .
• Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
• Continuous residency in the UK for 3 or more years.

Desirable:

• A background supporting a proprietary software application.
• Experience working with unified communications solutions.
• Familiar with executing common administrative tasks on Microsoft Windows Server.
• Experienced in diagnosing telephony issues between networked endpoints.
• Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.

If this Customer Support Engineer role would be of interest please contact (url removed) for more information

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Info about the Company

An opportunity to join a UK-based engineering company that designs and manufactures high-precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.

Info about what the Customer Support Engineer role entails

A highly technical customer support position where you’d be the go-to problem solver for clients using advanced navigation and positioning systems. You’d be involved across, the product lifecycle, from pre-sales demonstrations to hands-on troubleshooting at the workbench, and occasionally on-site with customers. The work blends engineering, fault-finding, and client interaction, with the chance to travel and work on genuinely cutting-edge tech.
 

Essential Requirements of a Customer Support Engineer

• Strong maths or engineering foundation – degree in Engineering, Maths or equivalent
li>Ability to perform methodical, structured fault-finding on complex hardware/software systems
• Clear, professional communication and confidence to represent the company in front of clients both in-office and on-site.
• UK driving license is required

Desirable Requirements of a Customer Support Engineer

• Experience with similar systems in automotive, robotics, mapping or academia
• Exposure to customer support or B2B environments.

Benefits

• Company card
• Company Phone
• Annual profit share bonus

*There is no visa sponsorship available for this role*

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Bedford 1-2 days a week on site (hybrid)

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.

Customer Support Engineer

Up to £28,000 per annum + benefits

The Role:

• Act as the first line of support for customer incidents, problems, and service requests.
li>Diagnose and troubleshoot technical issues, working across customer environments.
• Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
• Provide an exceptional support experience via email, phone, and remote sessions.
• Mentor customers and help them better understand and manage their own systems.
• Deploy hotfixes, perform system upgrades, and support software rollouts.
• Maintain accurate records in the service management system.
• Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.

Experience & Skills:

• Strong technical troubleshooting experience especially within application support or similar roles.
• Confident supporting unified communications or contact centre platforms .
• Hands-on experience with Windows Server administration .
• Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
• Continuous residency in the UK for 3 or more years.

Desirable:

• A background supporting a proprietary software application.
• Experience working with unified communications solutions.
• Familiar with executing common administrative tasks on Microsoft Windows Server.
• Experienced in diagnosing telephony issues between networked endpoints.
• Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.

If this Customer Support Engineer role would be of interest please contact (url removed) for more information

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Poole 1-2 days a week on site (hybrid)

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.

Customer Support Engineer

Up to £28,000 per annum + benefits

The Role:

• Act as the first line of support for customer incidents, problems, and service requests.
li>Diagnose and troubleshoot technical issues, working across customer environments.
• Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
• Provide an exceptional support experience via email, phone, and remote sessions.
• Mentor customers and help them better understand and manage their own systems.
• Deploy hotfixes, perform system upgrades, and support software rollouts.
• Maintain accurate records in the service management system.
• Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.

Experience & Skills:

• Strong technical troubleshooting experience especially within application support or similar roles.
• Confident supporting unified communications or contact centre platforms .
• Hands-on experience with Windows Server administration .
• Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
• Continuous residency in the UK for 3 or more years.

Desirable:

• A background supporting a proprietary software application.
• Experience working with unified communications solutions.
• Familiar with executing common administrative tasks on Microsoft Windows Server.
• Experienced in diagnosing telephony issues between networked endpoints.
• Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.

If this Customer Support Engineer role would be of interest please contact (url removed) for more information

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Info about the Company

An opportunity to join a UK-based engineering company that designs and manufactures high-precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.

Info about what the Customer Support Engineer role entails

A highly technical customer support position where you’d be the go-to problem solver for clients using advanced navigation and positioning systems. You’d be involved across, the product lifecycle, from pre-sales demonstrations to hands-on troubleshooting at the workbench, and occasionally on-site with customers. The work blends engineering, fault-finding, and client interaction, with the chance to travel and work on genuinely cutting-edge tech.
 

Essential Requirements of a Customer Support Engineer

• Strong maths or engineering foundation – degree in Engineering, Maths or equivalent
li>Ability to perform methodical, structured fault-finding on complex hardware/software systems
• Clear, professional communication and confidence to represent the company in front of clients both in-office and on-site.
• UK driving license is required

Desirable Requirements of a Customer Support Engineer

• Experience with similar systems in automotive, robotics, mapping or academia
• Exposure to customer support or B2B environments.

Benefits

• Company card
• Company Phone
• Annual profit share bonus

*There is no visa sponsorship available for this role*

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Info about the Company

An opportunity to join a UK-based engineering company that designs and manufactures high-precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.

Info about what the Customer Support Engineer role entails

A highly technical customer support position where youd be the go-to problem solver for clients using advanced navigatio.

Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.

Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the.

Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?

My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.

They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.

Responsibilities include:

• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
• Technical support and guidance, including remote troubleshooting of complex systems.
• Preparing equipment quotations, responding to bids in a timely manner.
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
• Providing technical training to customers.

The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages

APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).

Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?

My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.

They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.

Responsibilities include:

• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
• Technical support and guidance, including remote troubleshooting of complex systems.
• Preparing equipment quotations, responding to bids in a timely manner.
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
• Providing technical training to customers.

The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages

APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).