1,934 Senior Support Roles jobs in the United Kingdom
Customer Support / Admin Support Roles
Posted 2 days ago
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Job Description
Customer Support / Admin Support Roles
Multiple roles from Entry level to Experienced
Immediate Start
25k-35k dep on exp
Based local to Guildford, Surrey
We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.
Would suit either recent Graduates or someone with some office based experience in administration/customer services.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Help Desk Manager
Posted 2 days ago
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Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge
Help desk Administrator
Posted 2 days ago
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Job Description
Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.
The Role:
You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.
You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.
You will be required to have good organisational skills, have good IT skills and excellent customer service skills.
Duties required include:
- Diary Management & Logistics of Engineers
- Procurement of Parts for Jobs
- Quotations
- Call Handling
- Emails
- Offering Updates of Appointments to Customers and Managing these Processes
Pay: 23, ,000.00 per year
Previous experience within Administration and working within an Administration environment is required.
For further information, please contact Lauren at Berry Recruitment, King's Lynn.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Help Desk Manager
Posted 2 days ago
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Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge
Business support roles; work in the best law firms - £25-70k
Posted today
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Job Description
If you have experience in a Business Services function in a Law Firm, now couldn’t be a better time to look! These roles are in a real mixture of firms; from some of our fantastic Tier 1 boutique firms, to highly renowned City practices, all the way through to large internationals and Magic Circle law firms. If you have experience in HR, Marketing/Business Development, Accounts (Cashiering/Revenue/Billing), IT, Facilities, Reception, Compliance, or others we would love to hear from you, especially as we have entry level roles all the way through to management roles! If you have experience in any of the above, and are looking for a new challenge, or would just like to have a chat regarding your options we would love to hear from you!
Help Desk and Switchboard Operator
Posted 2 days ago
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Job Description
Are you a customer service professional with a calm and helpful demeanor? Randstad is looking for a dedicated Help Desk & Switchboard Operator to join the busy and friendly team at 2Gether Support Solutions. This is a temporary role that offers a unique opportunity to play a key part in the smooth running of hospitals across East Kent.
The Role
As a Help Desk & Switchboard Operator, you will be the first point of contact for staff, patients, and visitors. You'll perform a vital role in providing professional and timely services in a fast-paced hospital environment.
Your responsibilities will include:
Handling Communications: Receiving, directing, and managing all incoming calls, including emergency and alarm calls, in line with NHS policies.
Operating Systems: Managing paging systems, issuing pagers to staff, and maintaining telephone records and on-call rosters.
Providing Support: Receiving help desk calls, dispatching jobs to relevant departments, arranging non-patient transport, and reporting system failures.
Customer Service: Liaising with various hospital departments and providing a helpful and professional service to everyone you interact with.
Important Information
Position: Help Desk and Switchboard Operator
Hourly Rate: 12.60
Contract: 6+ months, with weekly pay through Randstad
Hours: This is a full-time, 24/7 rota , including night and weekend shifts. Flexibility is essential.
Location: East Kent hospitals
About You
We are looking for someone with a flexible and can-do attitude who is committed to providing excellent customer service.
Experience: Previous help desk or switchboard experience is a significant advantage.
Skills: You must have strong communication skills, excellent IT skills (including Microsoft Office), and the ability to learn new systems quickly.
Temperament: You are able to handle emergency and high-pressure situations with a professional and calm approach.
Knowledge: Knowledge of the local area and common medical terminology is a plus.
Transport: Access to your own transport is an advantage due to the location of the hospital.
Why Work with Randstad?
Training & Development: All necessary training will be provided, with opportunities for further development.
Exclusive Benefits: Access to great discounts with top high street retailers and our Employee Assistance Programme.
Career Opportunities: This role provides long-term work opportunities and competitive pay.
If you are a proactive and reliable individual who thrives in a dynamic environment, we encourage you to apply now!
If you are interested please click apply now or call on (phone number removed) and ask for Redhima or email for more information!Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Technical Customer Support
Posted 2 days ago
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Job Description
Our client, a pioneering force in the construction technology sector, is offering an incredible opportunity for individuals passionate about making a tangible impact. Known for their innovative approach, this company leverages advanced AI technology to transform digital waste into speed and profitability, earning trust from industry leaders like Parsons and Ferrovial. They are committed to fostering professional growth by collaborating with Adoption Specialists and internal teams, along with facilitating training sessions to keep team members updated on product enhancements.
Benefits:
- Enjoy a hybrid work environment with two days a week in the London office, providing the flexibility to balance personal and professional commitments effectively.
- Be part of an innovative company that is trusted by industry giants, providing a rich environment for professional growth.
- Enhance your analytical and communication skills while gaining valuable knowledge in construction software.
Role Responsibilities:
- Deliver responsive and effective support across multiple channels, contributing to the company's commitment to excellence and building trust with each customer interaction.
- Collaborate with global customers, providing essential connections and facilitating dynamic growth opportunities in customer support functions.
- Work alongside Adoption Specialists and internal teams to stay updated on product enhancements and facilitate training sessions.
Requirements:
- Bachelor's degree or equivalent experience in a relevant field is preferred, offering you a strong foundation to excel in the role.
- Proven experience in customer support, service, or satisfaction roles provides an opportunity to demonstrate your skills.
- Strong analytical, problem-solving, and communication skills enable you to effectively troubleshoot issues and engage various audiences.
- Efficient organizational and time-management skills allow you to prioritize tasks effectively in a hybrid work environment.
- Knowledge of construction software or similar digital solutions is a plus, enabling you to further enhance your expertise.
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Technical Customer Support
Posted 2 days ago
Job Viewed
Job Description
Our client, a pioneering force in the construction technology sector, is offering an incredible opportunity for individuals passionate about making a tangible impact. Known for their innovative approach, this company leverages advanced AI technology to transform digital waste into speed and profitability, earning trust from industry leaders like Parsons and Ferrovial. They are committed to fostering professional growth by collaborating with Adoption Specialists and internal teams, along with facilitating training sessions to keep team members updated on product enhancements.
Benefits:
- Enjoy a hybrid work environment with two days a week in the London office, providing the flexibility to balance personal and professional commitments effectively.
- Be part of an innovative company that is trusted by industry giants, providing a rich environment for professional growth.
- Enhance your analytical and communication skills while gaining valuable knowledge in construction software.
Role Responsibilities:
- Deliver responsive and effective support across multiple channels, contributing to the company's commitment to excellence and building trust with each customer interaction.
- Collaborate with global customers, providing essential connections and facilitating dynamic growth opportunities in customer support functions.
- Work alongside Adoption Specialists and internal teams to stay updated on product enhancements and facilitate training sessions.
Requirements:
- Bachelor's degree or equivalent experience in a relevant field is preferred, offering you a strong foundation to excel in the role.
- Proven experience in customer support, service, or satisfaction roles provides an opportunity to demonstrate your skills.
- Strong analytical, problem-solving, and communication skills enable you to effectively troubleshoot issues and engage various audiences.
- Efficient organizational and time-management skills allow you to prioritize tasks effectively in a hybrid work environment.
- Knowledge of construction software or similar digital solutions is a plus, enabling you to further enhance your expertise.
Customer Support Expert (Technical Support)
Posted 1 day ago
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Job Description
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including