2,066 Senior Support Roles jobs in the United Kingdom
school support roles
Posted 4 days ago
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Job Description
Blackpool & Fylde Coast School Support Staff Wanted
Are you looking for flexible, temporary work in a school setting? We are seeking dedicated and reliable School Support Staff to join local primary schools across the Blackpool and Fylde Coast area on an ad-hoc basis.
These are temporary, agency-based roles that cover a wide variety of positions, including:
School Cleaners
Caretakers / Site Supervisors
Technicians
Office Administrators
Attendance Officers
Business Managers
Pastoral and other office roles
These positions typically run Monday to Friday during term-time , though some may include holiday dates. The hours will vary depending on the role and school needs. Please enquire for more information on the hours using the contact details below.
You will be matched with a school that suits your experience, qualifications, location, and availability . This is a great opportunity to gain experience in different school environments and make a real difference in the local community.
What You Need to Apply:
To be considered for these roles, you should have relevant experience in the area you are interested in. While previous experience in a school setting is ideal, it is not always essential.
For specific roles, we are looking for:
School Office Roles: Experience with SIMS , as well as Microsoft and Google applications.
Cleaners and Site Staff: Experience with COSHH is a bonus.
- Site supervisors: experience in grounds maintenance, facilities etc.
All positions require a successful DBS application , which we will provide you with.
What We Can Offer You
Competitive Pay: We offer attractive rates of pay, with weekly payments.
Unrivalled Training: We care more about your professional development than any other agency. That's why we offer 25 certified CPD courses through the National College-18 more than our next nearest competitor.
Dedicated Support: We provide full interview preparation and assistance to help you feel confident and increase your chances of success. Our support continues even after you've secured a placement, with help for things like lesson planning.
Easy Administration: Our online portal makes it simple to submit your time sheets and log your availability.
If you are a proactive and adaptable individual ready to support our local schools, we want to hear from you!
For more information, please contact Kara on (phone number removed) or email (url removed) .
Customer Support / Admin Support Roles
Posted 8 days ago
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Job Description
Customer Support / Admin Support Roles
Multiple roles from Entry level to Experienced
Immediate Start
25k-35k dep on exp
Based local to Guildford, Surrey
We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.
Would suit either recent Graduates or someone with some office based experience in administration/customer services.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Help Desk Administrator
Posted today
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Job Description
FM Helpdesk Administrator
About the Role
We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.
Key Responsibilities
Customer Engagement & Support
Act as the first line of support for client enquiries, ensuring a professional and empathetic approach
Log and manage all incoming requests via phone and email using our CAFM system
Provide timely updates to clients on reactive and planned works
Monitor service level agreements (SLAs) and escalate issues when necessary
Job Management & Scheduling
Schedule and coordinate reactive and planned maintenance activities
Liaise with engineers and subcontractors to ensure prompt job completion
Maintain accurate job records with real-time updates in the CAFM system
Track outstanding jobs and proactively communicate with stakeholders
CRM & Administrative Duties
Ensure client and job data is consistently accurate and up-to-date
Generate reports on job progress, SLA performance, and customer satisfaction
Support compliance documentation and service report administration
Contribute to system improvements and assist with CAFM enhancements
Team Collaboration
Work closely with operations teams to uphold service delivery standards
Share insights and best practices during team meetings
Provide support during peak periods to maintain continuity
Mentor new team members on helpdesk procedures and CAFM usage
What You'll Bring
Experience in a busy FM helpdesk environment
Familiarity with CAFM systems
Strong communication and customer service skills
Excellent organisational and multitasking abilities
Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
A flexible, adaptable approach to changing priorities
A collaborative mindset with a drive for continuous improvement
Why Join Us
This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Help Desk Administrator
Posted 8 days ago
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Job Description
Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
- Proven experience working in a help desk or coordinator role within a Construction or FM environment.
- Strong verbal and written communication; confident dealing with clients and engineers.
- Competent user of Microsoft Office (Excel, Outlook, Word).
- Experience working in a Service & Maintenance or Facilities Management setting.
- Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
- Previous experience liaising with engineers and subcontractors.
Key Responsibilities
- Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
- Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
- Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Help Desk Administrator
Posted today
Job Viewed
Job Description
FM Helpdesk Administrator
About the Role
We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.
Key Responsibilities
Customer Engagement & Support
Act as the first line of support for client enquiries, ensuring a professional and empathetic approach
Log and manage all incoming requests via phone and email using our CAFM system
Provide timely updates to clients on reactive and planned works
Monitor service level agreements (SLAs) and escalate issues when necessary
Job Management & Scheduling
Schedule and coordinate reactive and planned maintenance activities
Liaise with engineers and subcontractors to ensure prompt job completion
Maintain accurate job records with real-time updates in the CAFM system
Track outstanding jobs and proactively communicate with stakeholders
CRM & Administrative Duties
Ensure client and job data is consistently accurate and up-to-date
Generate reports on job progress, SLA performance, and customer satisfaction
Support compliance documentation and service report administration
Contribute to system improvements and assist with CAFM enhancements
Team Collaboration
Work closely with operations teams to uphold service delivery standards
Share insights and best practices during team meetings
Provide support during peak periods to maintain continuity
Mentor new team members on helpdesk procedures and CAFM usage
What You'll Bring
Experience in a busy FM helpdesk environment
Familiarity with CAFM systems
Strong communication and customer service skills
Excellent organisational and multitasking abilities
Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
A flexible, adaptable approach to changing priorities
A collaborative mindset with a drive for continuous improvement
Why Join Us
This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Help Desk Manager
Posted today
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Job Description
Help Desk Manager
Posted today
Job Viewed
Job Description
Customer and Support Services Manager
Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.
Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.
Your Role in a Nutshell
You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.
What you'll be owning:
- Team leadership across Customer Service Centre, Administration, and Training Coordination
- HR responsibilities including recruitment, training, performance management, and weekly team progression
- Supporting contract mobilisation and changes in delivery requirements
- Improving working practices and exploring tech-based solutions for process efficiency
- Financial oversight: payment processes, PO management, and supplier queries
- Preparing reports for senior stakeholders to drive compliance and operational clarity
- Day-to-day office management, including handling sensitive and confidential data
What You Bring
You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.
You’ll also bring:
- Contact centre or similar experience with strong people management credentials
- Finance and procurement process know-how, including PO and query resolution
- Proficiency in Orbit finance systems and MRI Evolution (CAFM)
- High-level communication and reporting skills, both written and verbal
- Microsoft Office whiz, especially Excel, Word, and PowerPoint
- A proactive mindset and ability to shape new working practices
Why Join?
This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.
Do not hesitate to apply!
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Help Desk Team Leader
Posted 8 days ago
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Job Description
Job Title: Helpdesk Team Leader
Salary: 18.38 per hour
Schedule: Full-time, Monday - Friday, 08:00 - 17:00
Location: Worthing
Key Responsibilities:
- Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
- Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
- Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
- Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.
Experience / Skills:
- Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
- System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
- Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
- Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Help Desk Team Leader
Posted 4 days ago
Job Viewed
Job Description
Job Title: Helpdesk Team Leader
Salary: 18.38 per hour
Schedule: Full-time, Monday - Friday, 08:00 - 17:00
Location: Worthing
Key Responsibilities:
- Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
- Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
- Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
- Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.
Experience / Skills:
- Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
- System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
- Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
- Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Help Desk Manager - Facilities Management
Posted today
Job Viewed