3,257 Support Roles jobs in the United Kingdom

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

25k-35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Career growth: Start in technical support, with the opportunity to expand your responsibilities and work alongside the regulatory team. You’ll be supported to learn, develop, and grow into a hybrid role that’s tailored to your strengths and ambitions.
• Supportive environment: Join a friendly, international-facing team where your ideas and contributions are valued.
• Work-life balance: Enjoy regular hours (Monday–Friday, no weekends) and a collaborative office culture, with flexibility for focused work when supporting regulatory projects.
• Full training: No prior tech or print experience required—just bring your enthusiasm, willingness to learn, and passion for helping others.

• Respond to customer support requests in a helpful and professional manner. 
• Troubleshoot technical queries and resolve issues through to completion.
• Build trust with customers through clear, supportive communication.
• Provide remote setup and training sessions for new users.
• Accurately log and share key information using internal systems.
• Support regulatory projects alongside the technical support team, with opportunities to learn and develop new skills.

• Excellent communication skills (spoken and written).
• Experience in a customer service role.
• A real passion for delivering excellent customer service.
• Strong communication, organisational, and listening skills.
• Logical problem-solving ability and a proactive approach.
• A flexible, team-focused attitude with great attention to detail.
• Comfortable learning and adapting to new digital tools and processes.

• Any exposure to technology, software support, or print environments.
• French or German language skills. 

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and effective solutions.
• Troubleshoot and diagnose customer issues related to our products and services, escalating complex problems to the appropriate departments when necessary.
• Guide customers through product features, usage, and troubleshooting steps, ensuring a positive user experience.
• Maintain detailed records of customer interactions, issues, and resolutions in our CRM system.
• Proactively identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
• Educate customers on best practices and available resources to enhance their satisfaction and self-sufficiency.
• Contribute to the development and maintenance of our knowledge base and support documentation.
• Achieve and exceed individual and team performance metrics related to customer satisfaction and resolution times.
• Collaborate effectively with colleagues across different departments to resolve customer issues holistically.
• Stay updated on product knowledge, company policies, and support procedures.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A keen interest in technology and a willingness to learn about our products.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify trends in customer issues and provide feedback to management for service improvements.
• Assist with customer onboarding and guide them through product features.
• Process orders, returns, and exchanges according to company procedures.
• Build rapport with customers and foster strong, lasting relationships.
• Contribute to team goals and performance metrics.
• Stay up-to-date with product knowledge and company updates.
• Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A customer-centric mindset with a passion for helping others.
• Good organizational skills and attention to detail.
• Ability to work effectively as part of a team in a busy office environment.
• Familiarity with general IT troubleshooting is a plus.
• A flexible and adaptable approach to work.

• Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
• Troubleshoot and diagnose technical problems with the company's products or services.
• Provide clear and concise instructions and guidance to customers.
• Educate customers on product features and best practices.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate technical teams when necessary.
• Identify trends in customer issues and provide feedback to product development teams.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with team members and other departments to ensure a seamless customer journey.

• Proven experience in a customer service or technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Patience and a customer-centric attitude.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Familiarity with technology products and services.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Experience in troubleshooting software or hardware issues is highly desirable.

• Respond to customer inquiries and resolve complaints promptly and professionally across various communication platforms.
• Provide accurate information about products and services, guiding customers through their options.
• Troubleshoot technical issues and guide users through step-by-step solutions.
• Escalate complex issues to the appropriate internal teams for resolution, ensuring follow-up.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify opportunities to improve the customer support process and contribute to team knowledge bases.
• Proactively identify customer needs and provide solutions or alternatives.
• Collaborate with the team to meet and exceed departmental KPIs and customer satisfaction goals.
• Stay informed about product updates and changes to provide the most accurate information.

• Previous experience in a customer service or helpdesk role is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A keen eye for detail and accuracy.
• Comfortable working with technical information and explaining it clearly.
• Resilience and a positive attitude when dealing with challenging customer interactions.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer experience and provide feedback to management.
• Maintain a high level of product knowledge and stay updated on company offerings.
• Process orders, returns, and exchanges as needed.
• Build and maintain positive relationships with customers, fostering loyalty and satisfaction.
• Adhere to service level agreements (SLAs) and company performance standards.
• Assist in training new customer support team members.
• Contribute to a positive and collaborative team environment.
• Identify trends in customer inquiries and provide insights for service improvement.

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in a customer service or support role is essential.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and customer support tools.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively both independently and as part of a team.
• Familiarity with (mention industry if applicable, e.g., e-commerce, SaaS) is an advantage.
• Flexibility to work occasional evenings or weekends if required.

• Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshooting and resolving technical issues related to the company's products or services.
• Providing clear and concise information to customers regarding product features, usage, and troubleshooting steps.
• Escalating complex issues to appropriate technical teams and ensuring follow-up until resolution.
• Documenting customer interactions, issues, and resolutions accurately in the CRM system.
• Identifying opportunities to improve customer service processes and product usability.
• Building strong customer relationships by delivering outstanding support and fostering loyalty.
• Educating customers on product best practices and new features.
• Collaborating with internal teams (e.g., sales, product development) to share customer feedback and insights.
• Maintaining a high level of product knowledge and understanding of company policies.