2,395 Support Roles jobs in the United Kingdom
Customer Support / Admin Support Roles
Surrey, South East
£25000 - £35000 Annually
Tate
Posted today
Job Viewed
Job Description
Customer Support / Admin Support Roles
Multiple roles from Entry level to Experienced
Immediate Start
25k-35k dep on exp
Based local to Guildford, Surrey
We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.
Would suit either recent Graduates or someone with some office based experience in administration/customer services.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
This advertiser has chosen not to accept applicants from your region.
0
Business support roles; work in the best law firms - £25-70k
London, London
LawChoice Recruitment Agency Limited
Posted today
Job Viewed
Job Description
If you have experience in a Business Services function in a Law Firm, now couldn’t be a better time to look! These roles are in a real mixture of firms; from some of our fantastic Tier 1 boutique firms, to highly renowned City practices, all the way through to large internationals and Magic Circle law firms. If you have experience in HR, Marketing/Business Development, Accounts (Cashiering/Revenue/Billing), IT, Facilities, Reception, Compliance, or others we would love to hear from you, especially as we have entry level roles all the way through to management roles! If you have experience in any of the above, and are looking for a new challenge, or would just like to have a chat regarding your options we would love to hear from you!
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
L2 5PU Liverpool, North West
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Liverpool, Merseyside, UK . This role is vital in providing exceptional support and ensuring customer satisfaction through various communication channels. You will be responsible for handling customer inquiries, resolving issues, and providing information about products and services in a professional and timely manner. This includes responding to emails, live chat messages, and phone calls. The ideal candidate will possess outstanding communication skills, empathy, and a genuine desire to help customers. You should have a patient and understanding approach, with the ability to remain calm and composed even in challenging situations. Proficiency in using customer support software and CRM systems is essential. This position requires strong problem-solving skills and the ability to multitask effectively. You will play a key role in building positive customer relationships and contributing to the overall reputation of the company. Responsibilities include: troubleshooting customer issues, guiding customers through product usage, processing returns or exchanges, and escalating complex problems to senior support staff. You will also be responsible for maintaining accurate customer records and documenting all interactions. This is a great opportunity to advance your career in customer service and work within a supportive and engaging team environment. A minimum of 1-2 years of experience in a customer-facing role, preferably in a contact center or support desk environment, is highly desirable. Excellent written and verbal communication skills are a must.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
OX1 1 Oxford, South East
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client services team. This role is essential in providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive experience with our products and services. The successful candidate will handle customer communications via phone, email, and chat, addressing technical issues, billing queries, and general product information requests. Key responsibilities include accurately documenting customer interactions, escalating complex issues to the appropriate teams, and contributing to the knowledge base with solutions and FAQs. The ideal candidate will possess excellent communication and interpersonal skills, a patient and friendly demeanor, and strong problem-solving abilities. Previous experience in a customer service or helpdesk role is highly desirable. We are looking for someone who is a team player, eager to learn, and committed to delivering outstanding customer satisfaction. This position is based in Oxford, Oxfordshire, UK . Applicants must have the right to work in the UK.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services.
- Provide clear and accurate information to customers regarding orders, billing, and
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
CB1 1AA Cambridge, Eastern
£26000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for an empathetic and efficient Customer Support Specialist to join our client's team in Cambridge, Cambridgeshire, UK . This role is pivotal in ensuring our customers receive outstanding service and support, resolving inquiries and issues promptly and effectively. You will be the first point of contact for customers, handling a variety of queries via phone, email, and chat. Your responsibilities will include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues when necessary. The ideal candidate will have exceptional communication and problem-solving skills, with a genuine desire to help others. Proficiency in CRM software and ticketing systems is preferred, along with a calm and patient demeanor. You should be able to work efficiently both independently and as part of a team, managing multiple customer interactions simultaneously. A positive attitude and a commitment to customer satisfaction are essential. This position offers a dynamic work environment with opportunities to learn and grow within the customer service field.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Troubleshoot and resolve customer issues and complaints effectively.
- Provide information about products and services.
- Process customer orders, forms, and applications.
- Escalate complex issues to the appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Identify and report trends in customer issues.
- Gather customer feedback to improve service quality.
Qualifications:
- Previous experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk systems.
- Ability to remain calm and professional under pressure.
- Good organizational and time management skills.
- Patience and empathy when dealing with customers.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
NE2 1NH Newcastle upon Tyne, North East
£24000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
An exciting opportunity has arisen for a dedicated Customer Support Specialist to join our client's dynamic team, offering a fully remote work arrangement. Based from home, you will be the primary point of contact for customers seeking assistance and information regarding our client's diverse range of products and services. Your role will involve handling inbound customer queries via multiple channels, including phone, email, and live chat, with professionalism and efficiency. You will be expected to provide accurate information, resolve issues effectively, and ensure a high level of customer satisfaction. Key responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex cases to appropriate departments. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. Previous experience in a customer service or helpdesk environment is essential. Proficiency in using customer relationship management (CRM) software and other support tools is highly desirable. You should be a motivated self-starter, capable of managing your workload independently and consistently meeting performance targets. A strong command of English, both written and verbal, is required. This role is perfect for individuals who thrive in a remote setting and are passionate about delivering outstanding customer experiences. You will be instrumental in building and maintaining strong customer relationships, acting as a brand ambassador for our client. Continuous learning about our client's offerings and industry trends will be essential to provide the best possible support. A commitment to problem-solving and finding effective solutions for customers is paramount.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
BS1 4SB Bristol, South West
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is actively searching for a dedicated and empathetic Customer Support Specialist to join their vibrant team, based in Bristol, South West England, UK . This on-site role requires a strong commitment to providing exceptional customer service and resolving client inquiries efficiently. You will be the first point of contact for customers, addressing their needs via phone, email, and potentially live chat. Responsibilities include troubleshooting common issues, guiding customers through product features, processing service requests, and escalating complex problems to the appropriate departments. A thorough understanding of our client's products and services is essential, and you will receive comprehensive training to ensure your success. Building rapport with customers and creating positive experiences is paramount. You must possess excellent communication skills, both written and verbal, with the ability to explain technical information clearly and concisely. Patience, empathy, and a positive attitude are key attributes for this role. You will be expected to manage a high volume of customer interactions while maintaining accuracy and efficiency. Attention to detail is crucial when documenting customer feedback and interactions. Our client offers a collaborative work environment and opportunities for growth within the customer service sector. You will be part of a team dedicated to achieving high levels of customer satisfaction and retention. Experience in a customer-facing role is highly preferred. The ability to work effectively in a team setting and follow established procedures is vital. This is an excellent opportunity to contribute to a customer-centric organization.
Key Responsibilities:
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues and complaints effectively.
- Provide information about products and services.
- Guide customers through setup processes and product usage.
- Process orders, forms, and applications.
- Escalate complex issues to senior support staff or relevant departments.
- Document all customer interactions and resolutions accurately.
- Identify and suggest improvements to customer service processes.
- Gather customer feedback and relay it to the management team.
- Maintain a high level of customer satisfaction.
- Previous experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- Team player with a positive attitude.
- High school diploma or equivalent; further qualifications are a plus.
- Ability to work effectively in an office environment.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support roles Jobs in United Kingdom !
6
Customer Support Specialist
NR3 1DP Norwich, Eastern
£22000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Norwich, Norfolk, UK . This role is essential for ensuring our clients' customers receive outstanding service and support. You will be the first point of contact for customer inquiries, providing timely and effective solutions across various channels, including phone, email, and chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help customers resolve their issues. This is a fantastic opportunity for someone looking to build a career in customer service within a supportive and growing company.
Key responsibilities include:
The ideal candidate will possess:
This role requires you to be based in or able to commute to Norwich, Norfolk, UK . Join our client's customer-focused team and make a real difference in customer satisfaction.
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnosing and resolving customer issues efficiently and effectively.
- Providing comprehensive information about products and services.
- Guiding customers through troubleshooting processes and product usage.
- Escalating complex issues to appropriate departments when necessary.
- Maintaining accurate records of customer interactions and transactions in the CRM system.
- Identifying and reporting trends in customer feedback and issues to management.
- Contributing to team goals and objectives.
- Proactively seeking solutions to customer problems.
- Building rapport and strong relationships with customers.
- Adhering to company policies and procedures regarding customer service.
- Assisting with training new team members on customer support best practices.
- Gathering customer feedback to help improve products and services.
The ideal candidate will possess:
- Previous experience in a customer service or support role is highly desirable.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using computer systems and CRM software.
- Ability to multitask and manage time effectively.
- A proactive approach to learning about products and services.
- Team-oriented with a positive attitude.
- High school diploma or equivalent required; further education or certifications in customer service are a plus.
- Ability to work collaboratively in a team environment.
This role requires you to be based in or able to commute to Norwich, Norfolk, UK . Join our client's customer-focused team and make a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
CF10 1NP Cardiff, Wales
£22000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is based in Cardiff, Wales, UK , and is offered on a fully remote basis, allowing you to provide exceptional service from anywhere. You will be the first point of contact for customers, responsible for resolving queries, providing information, and ensuring a positive customer experience across various channels, including phone, email, and live chat. Key responsibilities include understanding customer needs, troubleshooting issues, and escalating complex problems to appropriate departments when necessary. You will maintain accurate customer records, document all interactions, and follow up on inquiries to ensure resolution. A strong understanding of the company's products and services is essential, and continuous learning is expected. The ideal candidate possesses outstanding communication and interpersonal skills, with the ability to empathize with customers and handle challenging situations with professionalism and patience. Excellent problem-solving abilities and a customer-centric attitude are paramount.
We are looking for individuals with previous experience in customer service, a call centre, or a helpdesk environment. While prior experience is beneficial, candidates with a strong aptitude for customer service and a passion for helping others will be considered. You should be proficient in using customer relationship management (CRM) software and possess good typing skills. As a remote position, you must be self-motivated, organized, and capable of working independently with minimal supervision. A reliable internet connection and a quiet working environment are mandatory. You will be expected to adhere to company policies and service level agreements. This is a great opportunity to join a supportive team and develop your skills in a customer-focused role. You will play a vital role in building customer loyalty and enhancing the company's reputation. If you are a motivated individual passionate about delivering outstanding customer support and seeking a rewarding remote opportunity, we encourage you to apply.
Responsibilities:
We are looking for individuals with previous experience in customer service, a call centre, or a helpdesk environment. While prior experience is beneficial, candidates with a strong aptitude for customer service and a passion for helping others will be considered. You should be proficient in using customer relationship management (CRM) software and possess good typing skills. As a remote position, you must be self-motivated, organized, and capable of working independently with minimal supervision. A reliable internet connection and a quiet working environment are mandatory. You will be expected to adhere to company policies and service level agreements. This is a great opportunity to join a supportive team and develop your skills in a customer-focused role. You will play a vital role in building customer loyalty and enhancing the company's reputation. If you are a motivated individual passionate about delivering outstanding customer support and seeking a rewarding remote opportunity, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshoot product issues.
- Escalate unresolved issues to relevant departments.
- Maintain accurate customer records and interaction logs.
- Follow up with customers to ensure satisfaction.
- Educate customers on products and services.
- Adhere to company policies and service standards.
- Contribute to team goals and performance metrics.
- Identify opportunities for service improvement.
- Maintain a positive and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
WV1 1DB Wolverhampton, West Midlands
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Wolverhampton, West Midlands, UK . This role offers a hybrid work arrangement, blending the benefits of remote work with essential in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for customer inquiries, providing timely and effective solutions across multiple communication channels, including phone, email, and live chat. Your primary goal will be to ensure a high level of customer satisfaction by addressing issues efficiently, troubleshooting problems, and offering guidance on our products and services. You will maintain detailed records of customer interactions and transactions, identifying and escalating priority issues as needed. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You should be adept at understanding customer needs and translating them into actionable solutions. This position requires a commitment to delivering exceptional service, a proactive approach to customer satisfaction, and the ability to work effectively within a team. Experience with customer relationship management (CRM) software is highly desirable. You will be instrumental in fostering positive customer relationships and contributing to the overall success of the support department. This role is perfect for someone passionate about helping others and seeking a role with flexibility and opportunity for growth. Training will be provided to ensure you are well-equipped to handle diverse customer queries and challenges. We value individuals who are reliable, organized, and possess a positive attitude.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Maintain detailed records of customer interactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate departments.
- Provide information about products and services, guiding customers through their usage.
- Build and maintain strong customer relationships through exceptional service.
- Contribute to team efforts by accomplishing related results as needed.
- Gather customer feedback and share insights with the relevant teams to improve products and services.
- Adhere to company policies and procedures for customer service.
Qualifications:
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Familiarity with common IT troubleshooting is a plus.
- High school diploma or equivalent; further education or certification is an advantage.
This advertiser has chosen not to accept applicants from your region.
9