Explore numerous IT support job opportunities. These roles involve providing technical assistance to computer users, troubleshooting hardware and software issues, and maintaining network systems. IT support positions are available across various sectors, from small businesses to large corporations, offering diverse work environments and career paths. Job seekers can find roles such as 6,999 IT Support jobs in the United Kingdom
Analyst, Desktop Support
Posted 3 days ago
Job Viewed
Job Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
We are seeking a proactive and customer-focused **Desktop Support Analyst** to join our on-site support team. The ideal candidate will have expertise in **Windows 10** and **Windows 11** , along with hands-on experience supporting a range of **hardware devices** such as **corporate mobile phones, iPads** , and other IT peripherals. This role requires a strong passion for delivering **high-quality user experiences** , along with the ability to **lead customer-focused initiatives** and adapt to new technologies.
You will provide **deskside support** and ensure end users receive timely, efficient, and empathetic service. You will be instrumental in ensuring smooth IT operations while driving continuous improvements to support our users and business needs.
**Key Responsibilities**
+ Provide first- and second-line support to end users in both **Windows 10** and **Windows 11** environments.
+ Support a variety of **hardware devices** including **corporate mobile phones** , **iPads** , laptops, and other peripherals.
+ Perform **desk-side visits** to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction.
+ Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests.
+ Provide troubleshooting support for both **software** and **hardware** issues, escalating more complex problems as necessary.
+ Engage in proactive **customer-focused initiatives** , seeking ways to enhance user experience and improve IT services.
+ Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements.
+ Maintain **clear and effective communication** with end users, explaining technical issues in simple terms.
+ Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring the team benefits from shared learnings.
+ Participate in onboarding and offboarding processes, including IT inductions and the setup of devices.
+ Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.
+ Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.
+ Accountable and Responsible for the day to day management of their personal performance, including attending regular reviews and appraisals, including assisting in goal and objective setting.
+ Assisting team members with resolution of work related issues.
+ Maintain PC Build room environment and store rooms.
+ Assist in the disposal of end of life equipment and decommission devices.
+ Assist in desk moves and changes.
+ Assist the Trade Floor Support team when required.
+ Respond to onsite support needs in other offices.
+ Provide support to EMEA Branch offices as required.
+ Retain a flexible approach to working including cover and occasional weekend working when required (eg DR tests and building power downs).
**Key Skills & Experience**
+ Proven experience in a **Desktop Support** or **Desktop Support** role (minimum 2 years).
+ Strong expertise in **Windows 10** and **Windows 11** environments, including troubleshooting and configuration.
+ Experience with **corporate mobile devices** (iPhones, Android phones, iPads) and mobile device management.
+ Strong customer service skills, with the ability to empathize and engage effectively with end users.
+ Demonstrated ability to manage multiple service requests and prioritize tasks in a busy, fast-paced environment.
+ Excellent communication skills, especially in face-to-face interactions with non-technical users.
+ Understanding of **ITIL** processes and a desire to apply them to improve IT services.
+ Willingness to take on leadership roles in customer-focused projects and continuous improvement initiatives.
**Personal Attributes**
+ A strong desire to **learn and grow** , with a commitment to expanding your technical skill set and knowledge.
+ Ability to **lead** by example, taking ownership of customer issues and driving solutions.
+ Passionate about delivering **exceptional customer service** and improving user experiences.
+ Proactive, with a focus on continuous improvement and identifying opportunities to streamline support processes.
+ Friendly, approachable, and patient, ensuring users feel supported and valued throughout their IT journey.
+ Able to work independently, manage time effectively, and adapt to changing priorities.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute
Desktop Support Technician
Posted 7 days ago
Job Viewed
Job Description
About us
N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.
The role
Due to our continuing growth, we are on the lookout for a Desktop Support Technician to join our Helpdesk team. The Helpdesk team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites. Your main responsibilities will be dealing with day to day queries via Freshservice, phone and email as well as face to face, supporting all Microsoft technologies; trouble-shooting challenging issues, you will be able to devise innovative solutions providing second line support to internal users.
Essential accountabilities:
- Install and configure IT equipment and various technologies
- Resolve incidents and upgrade different types of software and hardware
- Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary
- Provide support for all Office 365 products
- Responsible for Second line support duties both remotely and face to face, providing support for incident diagnosis and fault resolution
- Accurately record, update and document requests using Freshservice
- Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook and Welwyn
- Resolve incidents with printers, copiers, scanners and mobile devices including IOS, Windows and Android phones
- Maintain a first class level of customer service ensuring that all customers are treated efficiently
- Resolve incidents with MacOS devices
- Follow the well documented Helpdesk best practice to a very high standard
- Train and induct new starters into the business on various IT Technologies
Requirements
- Educated to A level or equivalent preferably including a computing qualification
- Excellent communication and inter personal skills with the ability to prioritise, multi-task and adapt to changes quickly
- Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications
- A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting
- Good knowledge of MacOS system
- Have an excellent team working ethos
- Keyboard skills to ensure quick and accurate data entry
- Self-motivated with the ability to work in a fast moving environment
- Able to work flexibly and provide necessary cover where needed as part of a shift system
Benefits
- Up to £30,000 gross annual salary
- 23 days annual leave plus bank holidays increasing each completed year to 30
- Flex buy/ sell holiday scheme
- Life Assurance
- Employee Assistance and Wellbeing Programmes
- Digital 24/7 GP Service available from Day 1
- Free private medical and dental healthcare after 2 years of service.
- Salary Sacrifice pension / cycle to work and car lease schemes
- Season Ticket Loans.
- Retail Discount Scheme
- Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.
Desktop Support Analyst
Posted 10 days ago
Job Viewed
Job Description
Location: White Plains, NY 10601
Duration: 12+ Months
Kindly help me with your most updated resume if you are interested.
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
Location: White Plains, NY 10601
Duration: 12+ Months
Kindly help me with your most updated resume if you are interested.
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
Desktop Support Engineer- IMAC - Manchester
Posted today
Job Viewed
Job Description
About the job you're considering
We’re looking for a collaborative and detail-oriented individual to join our End User Services (EUS) team. Reporting to the EUS Tower Lead and Team Leads, you’ll play a key role in ensuring the accuracy of our Stock Management Tool/database and coordinating the end-to-end delivery of IMAC (Install, Move, Add, Change) services.
This role is required to be onsite 5 days per week in Barrow in Furness, The individual must have a full UK Driving Licence.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
- Build and rebuild devices to meet user needs and follow stock control procedures and support with inventory reporting
- Maintain compliance of the Stock Management Tool/database and manage deliveries into Stores and follow hardware allocation and disposal processes
- Provision and configure equipment for end users
- Coordinate IMAC deliverables from start to finish
- Deliver a positive and professional customer experience, even in high-pressure situations
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
- Experience in inventory management and software/application installation (preferred)
- A proactive approach to problem-solving and awareness of working to defined SLAs
- Basic understanding of server infrastructure and networking and familiarity with ticketing systems
- Ability to manage multiple tasks and priorities in a dynamic environment and good understanding of desktop environments
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want ‘ mean for you?
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get The Future You Want |
Desktop Support Analyst in White Plains, NY 10601
Posted 10 days ago
Job Viewed
Job Description
Location: White Plains, NY 10601
Duration: 12+ Months
Kindly help me with your most updated resume if you are interested.
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
Customer Support Expert (Technical Support)
Posted 3 days ago
Job Viewed
Job Description
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Technical Support Specialist (product Support)
Posted 10 days ago
Job Viewed
Job Description
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy - our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.
Your new role - Technical Support Specialist
The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services.
Your responsibilities will include
- Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
- Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
- Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
- Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
- Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
- Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
- Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
- Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.
Growth Potential
At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.
Requirements
About you:
- Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
- Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
- Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
- Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
- Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
- Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
- Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats (English & German).
- Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
- Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.
Benefits
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave, plus 5 floating days, plus public holidays
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including Udemy
- One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent
Posted 4 days ago
Job Viewed
Job Description
Job Title: On-Site IT Support Engineer (Level 1/2) - Burton On Trent
Client: A Global household brand (confidential)
Location: Burton On Trent, England (UK) (On-Site:)
Duration: 15 days |
Start: 30 Sep 2025 - End Date: 20 Oct 2025
Rate: On application
Your Mission
Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Burton office.
Working Hours: 8am till 5pm
Scope of Work or skills required: Onsite Desktop engineer with hardware and software troubleshooting skills and good soft skills to handle customer queries.
Key Responsibilities
- End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
- Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
- Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
- Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.
Youll Need
Technical:
3-5 years IT experience
Windows/macOS deployment expertise
Networking basics (TCP/IP, Ethernet)
A+/MCP certifications (preferred)
Soft Skills:
B2 English
Exceptional customer service
Team collaboration skills
Adaptability in fast-paced environments
Logistics:
Own car + valid license
UK Resident resident
50 lbs lifting ability (to be able to move equipment)
Flexible schedule readiness
Why Join?
- Impact: Support a global healthcare innovators IT ecosystem.
- Growth: Long-term role (1 year potential) in a dynamic environment.
- Support: Structured workflow.
Apply Now!
Ready to drive IT excellence in Aberdeen?
Apply now with your CV including your location:
- Your CV
- Confirmation of local availability
- Rate acceptance: (confirmed after application)
#Hiring #ITJobs #BurtonJobs #TechUK #ITSupport #BurtonOnTrent #L2Engineer #OnSiteJobs #ITCareers #DesktopSupport
Customer Support Team Lead - Technical Support
Posted 16 days ago
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Job Description
Key Responsibilities:
- Lead, manage, and motivate a team of technical support agents to achieve performance goals.
- Oversee the assignment and prioritization of support tickets to ensure efficient resolution.
- Provide guidance and coaching to team members on technical issues, customer service best practices, and product knowledge.
- Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
- Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
- Collaborate with product development and engineering teams to identify and report software bugs and feature requests.
- Develop and maintain support documentation, knowledge base articles, and training materials.
- Ensure consistent application of support policies and procedures.
- Conduct regular team meetings and one-on-one performance reviews.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Minimum of 3 years of experience in a customer support role, with at least 1 year in a lead or supervisory capacity.
- Proven experience in providing technical support for software products, preferably SaaS.
- Excellent understanding of common technical issues and troubleshooting methodologies.
- Strong leadership, coaching, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Experience with developing and maintaining knowledge bases.
- A passion for customer service and creating positive customer interactions.
- High school diploma or equivalent required; associate's or bachelor's degree is a plus.