Explore numerous IT support job opportunities. These roles involve providing technical assistance to computer users, troubleshooting hardware and software issues, and maintaining network systems. IT support positions are available across various sectors, from small businesses to large corporations, offering diverse work environments and career paths. Job seekers can find roles such as 11,654 IT Support jobs in the United Kingdom
3rd line System Support
Posted 2 days ago
Job Viewed
Job Description
3rd Line System Support
+Permanent opportunity
+On site Basingstoke
+55,000 - 61,000
+SC / DV cleared role
Skills:
+Solaris
+3rd line support
+Willingness to learn
Your role will involve:
- All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's.
- Provide introduction and mandatory CBT training on systems for all new employees / contractors.
- When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.
- Follow strict Security Procedures.
- Complete backups of live and reference platforms.
- Provide advice and assistance to 4th line SMEs when required
- Production of KBA's and/or Work Instructions to enable and assist colleagues
- Resolve and implement Ad-hoc work requests raised against the DJSC queue.
- Search for new processes to drive CSI improvements.
Your transferable skills and experience:
- Advanced Knowledge and experience of Solaris 10
- Advanced Knowledge and experience UNIX / HP-UX
- Advanced Knowledge and Experience of Oracle 8-10g
- Knowledge and experience of Networking principles such as DNS and DHCP
- Knowledge and Experience of PowerShell, Perl scripting
- Experience of VMWare V5 / V5.5
- Desirable - or willing to learn Microsoft Server 2003 / 2008 R2 / 2012 R2 / Windows 7
- Desirable - or willing to learn Active Directory
- Desirable - or willing to learn basic Exchange 2003
If you'd like to discuss the 3rd Line System Support role in more detail, please send your updated CV to (url removed) and I will get in touch.
3rd line System Support
Posted 2 days ago
Job Viewed
Job Description
3rd Line System Support
+Permanent opportunity
+On site Basingstoke
+55,000 - 61,000
+SC / DV cleared role
Skills:
+Solaris
+3rd line support
+Willingness to learn
Your role will involve:
- All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's.
- Provide introduction and mandatory CBT training on systems for all new employees / contractors.
- When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.
- Follow strict Security Procedures.
- Complete backups of live and reference platforms.
- Provide advice and assistance to 4th line SMEs when required
- Production of KBA's and/or Work Instructions to enable and assist colleagues
- Resolve and implement Ad-hoc work requests raised against the DJSC queue.
- Search for new processes to drive CSI improvements.
Your transferable skills and experience:
- Advanced Knowledge and experience of Solaris 10
- Advanced Knowledge and experience UNIX / HP-UX
- Advanced Knowledge and Experience of Oracle 8-10g
- Knowledge and experience of Networking principles such as DNS and DHCP
- Knowledge and Experience of PowerShell, Perl scripting
- Experience of VMWare V5 / V5.5
- Desirable - or willing to learn Microsoft Server 2003 / 2008 R2 / 2012 R2 / Windows 7
- Desirable - or willing to learn Active Directory
- Desirable - or willing to learn basic Exchange 2003
If you'd like to discuss the 3rd Line System Support role in more detail, please send your updated CV to (url removed) and I will get in touch.
System Support Engineer (12 month FTC)
Posted 3 days ago
Job Viewed
Job Description
System Support Engineer (12 month FTC)
This is role is a 12 month FTC
About KBR and the Project
KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better, safer and more sustainable world.
KBR's Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services.
Estates Intelligence teams utilise the '6 As' Methodology to deliver business benefit by deploying their 'Viaverse' platform to enable each A - aggregation, automation, assurance, audit, and analytics all to enable enhanced asset management across client's portfolio.
About the Role
To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests.
Key Responsibilities:
Customer Support and Query Management
Act as initial point of contact for customers, supply chain, and internal teams.
Provide 1st & 2nd line support for IT systems (Concept and SharePoint).
Log, triage, and manage support tickets through to resolution.
Follow ticket update processes to keep customers updated on progress and provide regular updates on issues.
Develop 2nd line support capabilities for in-depth investigations.
Ensure accurate feedback and information to stakeholders.
System Administration and Maintenance
Manage user accounts and access.
Ensure data accuracy and system efficiency.
Support compliance with processes for internal and external audits.
Change Management
Coordinate Change Approvals Board activities.
Triage change requests and support testing.
Maintain accurate updates on change processes.
Continuous Improvement
Identify areas for system and process enhancement.
Drive efficient delivery of contract obligations.
Actively seek opportunities for personal development.
Experience Required
Technical Proficiency
Strong Microsoft Office suite skills (Word, Excel, PowerPoint, Visio).
Experience with multiple bespoke business.
IT systems · Proficient in creating, triaging, and managing support tickets.
Customer-focused with ability to build trust with stakeholders.
Knowledge of Facilities Management industry.
SQL proficiency for basic data queries.
Personal Attributes
Self-starter with strong initiative.
Analytical thinker with adaptability and attention to detail.
Organised, able to prioritise workload and manage multiple projects.
Interpersonal Skills · Strong team player with excellent communication skills.
Goal-oriented with focus on continuous improvement.
Technical Skills Required
Essential:
Must be eligible for security clearance of CTC level or above.
Experience supporting various bespoke business IT software packages.
Experience using Support Team software - ideally Jira.
Desirable:
An undergraduate Degree / HND / HNC level in Computer Science, Management Information Systems, Business Administration or Engineering or equivalent experience.
Experience supporting CAFM systems - ideally Concept Evolution Experience of SharePoint and associated tools · Familiarity with ITIL practices - ideally ITIL version .
The role can be based at either Swindon or Leatherhead and is hybrid (3 days office. 2 days remote)
We Deliver - Together.
System Support Engineer (12 month FTC)
Posted 3 days ago
Job Viewed
Job Description
System Support Engineer (12 month FTC)
This is role is a 12 month FTC
About KBR and the Project
KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better, safer and more sustainable world.
KBR's Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services.
Estates Intelligence teams utilise the '6 As' Methodology to deliver business benefit by deploying their 'Viaverse' platform to enable each A - aggregation, automation, assurance, audit, and analytics all to enable enhanced asset management across client's portfolio.
About the Role
To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests.
Key Responsibilities:
Customer Support and Query Management
Act as initial point of contact for customers, supply chain, and internal teams.
Provide 1st & 2nd line support for IT systems (Concept and SharePoint).
Log, triage, and manage support tickets through to resolution.
Follow ticket update processes to keep customers updated on progress and provide regular updates on issues.
Develop 2nd line support capabilities for in-depth investigations.
Ensure accurate feedback and information to stakeholders.
System Administration and Maintenance
Manage user accounts and access.
Ensure data accuracy and system efficiency.
Support compliance with processes for internal and external audits.
Change Management
Coordinate Change Approvals Board activities.
Triage change requests and support testing.
Maintain accurate updates on change processes.
Continuous Improvement
Identify areas for system and process enhancement.
Drive efficient delivery of contract obligations.
Actively seek opportunities for personal development.
Experience Required
Technical Proficiency
Strong Microsoft Office suite skills (Word, Excel, PowerPoint, Visio).
Experience with multiple bespoke business.
IT systems · Proficient in creating, triaging, and managing support tickets.
Customer-focused with ability to build trust with stakeholders.
Knowledge of Facilities Management industry.
SQL proficiency for basic data queries.
Personal Attributes
Self-starter with strong initiative.
Analytical thinker with adaptability and attention to detail.
Organised, able to prioritise workload and manage multiple projects.
Interpersonal Skills · Strong team player with excellent communication skills.
Goal-oriented with focus on continuous improvement.
Technical Skills Required
Essential:
Must be eligible for security clearance of CTC level or above.
Experience supporting various bespoke business IT software packages.
Experience using Support Team software - ideally Jira.
Desirable:
An undergraduate Degree / HND / HNC level in Computer Science, Management Information Systems, Business Administration or Engineering or equivalent experience.
Experience supporting CAFM systems - ideally Concept Evolution Experience of SharePoint and associated tools · Familiarity with ITIL practices - ideally ITIL version .
The role can be based at either Swindon or Leatherhead and is hybrid (3 days office. 2 days remote)
We Deliver - Together.
Audio Visual System Support Engineer - Programmer / Control
Posted 4 days ago
Job Viewed
Job Description
Audio Visual System Support Engineer - Programmer / Control
United Kingdom
If you’ve got a background in control systems such as AMX, Crestron, Extron, QSC , or Biamp and you’re confident in Python programming (or similar languages) , then this role will be a great fit.
About the Role
Brookwood are working exclusively on this exciting opportunity!
We’re looking for a System Support Engineer, Programmer who loves problem-solving, enjoys working with technology, and thrives on helping customers get the very best out of their A/V systems. In this role, you’ll be supporting the installation and operation of a wide range of A/V control solutions — from troubleshooting over the phone or email to being hands-on with customers onsite.
You’ll be working with control hardware and software that manage A/V devices through interfaces like serial (RS232) and network protocols (TCP/IP, UDP, SSH) . These systems often bring together a mix of different technologies — from projectors and displays to switchers and lighting systems.
If you’ve got a background in control systems such as AMX, Crestron, Extron, QSC , or Biamp and you’re confident in Python programming (or similar languages) , then this role will be a great fit.
What You’ll Be Doing
- Supporting customers remotely (and sometimes onsite) with A/V control systems, helping with configuration, setup, and troubleshooting.
- Diagnosing issues across control software, A/V hardware communication, and third-party device integration.
- Walking customers through system setup in a clear, supportive way.
- Delivering training to programmers, both online and at company facilities, so they can make the most of control solutions.
- Sharing valuable feedback with the Control Manager and Product & Development team to help improve future solutions.
- Staying up to date on relevant certifications and specifications (medical, military, environmental) that impact A/V systems.
What We’re Looking For
Technical Skills
- Solid knowledge of Microsoft Windows OS (servers, registry, DLLs) and SQL databases.
- Good understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
- Proficiency in Python 3 and familiarity with Visual Studio Code.
- Experience with communication protocols (RS232/RS422, SSH, web sockets).
- Background in A/V system integration and control platforms (AMX, Crestron, Extron, QSC, Biamp or similar) .
Personal Skills
- Fluent English, with clear verbal and written communication skills.
- Able to explain technical concepts simply and clearly to people of all technical levels.
- Strong troubleshooting skills with a methodical, detail-oriented approach.
- Comfortable documenting and reporting progress using internal tools.
Education & Experience
- Hands-on experience in A/V technical support, system design, or field commissioning of control systems.
- Certifications in AMX, Crestron, QSC, Extron, or Biamp or similar technologies would be a bonus.
This is a fantastic chance to join a forward-thinking team , take ownership of your work, and continue developing your expertise in A/V control systems — with Brookwood working exclusively on your behalf to make it happen.
For more information please speak to Louise Wright Director of AV Recruitment
Technical Support (Product Support)
Posted 10 days ago
Job Viewed
Job Description
Location: Manchester City Centre office
Salary: Up to £35,(Apply online only) per annum, (Extensive training)
Role Overview
As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.
Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.
Key Responsibilities
- Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
- Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
- Assist with system configuration, product compatibility, and optimal system design.
- Accurately log support cases for internal tracking and continuous improvement.
- Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
- Stay informed on the latest product updates and technical documentation.
What We're Looking For
- 3-5 years of experience in a technical support or call centre environment.
- Ability to troubleshoot and explain technical topics to non-technical audiences.
- Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
- Excellent verbal communication skills with a calm, patient approach under pressure.
- Highly organised, detail-oriented, and comfortable working in a dynamic environment.
- Able to work independently while contributing to a team-based culture.
Why Join?
- Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
- Be part of a dedicated, collaborative team committed to sustainability and innovation.
- Competitive salary, performance incentives, and room for professional growth.
- Help advance the UK's clean energy transition by supporting key partners in the field.
Please get in touch for further details.
Technical Support (Product Support)
Posted 6 days ago
Job Viewed
Job Description
Location: Manchester City Centre office
Salary: Up to £35,(Apply online only) per annum, (Extensive training)
Role Overview
As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.
Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.
Key Responsibilities
- Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
- Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
- Assist with system configuration, product compatibility, and optimal system design.
- Accurately log support cases for internal tracking and continuous improvement.
- Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
- Stay informed on the latest product updates and technical documentation.
What We're Looking For
- 3-5 years of experience in a technical support or call centre environment.
- Ability to troubleshoot and explain technical topics to non-technical audiences.
- Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
- Excellent verbal communication skills with a calm, patient approach under pressure.
- Highly organised, detail-oriented, and comfortable working in a dynamic environment.
- Able to work independently while contributing to a team-based culture.
Why Join?
- Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
- Be part of a dedicated, collaborative team committed to sustainability and innovation.
- Competitive salary, performance incentives, and room for professional growth.
- Help advance the UK's clean energy transition by supporting key partners in the field.
Please get in touch for further details.
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Technical Support
Posted 1 day ago
Job Viewed
Job Description
Technical Support
Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.
Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.
Benefits:
-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry
Duties:
-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management
Requirements:
- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position
If you are interested, please call our branch on (phone number removed) or apply online today!
Should you require any support or assistance on your application, please contact your local Gi Group office directly.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Technical Support
Posted 20 days ago
Job Viewed
Job Description
Location: Columbus, OH
Duration: 12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the
Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a
knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
Customer Support Expert (Technical Support)
Posted 9 days ago
Job Viewed
Job Description
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
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Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.