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We have a fantastic opportunity for a reliable, analytical individual to join us in our friendly Data Access team as a Data Protection Administrator.

Within this varied role, you’ll combine your excellent customer service skills with coordinating, investigating, and accurately responding to Data Subject Access Requests (DSARs) and other GDPR-related requests and enquiries, in line with policies and UK regulations. 
You’ll navigate conflicting priorities effectively and maintain the highest degree of confidentiality and professionalism. 

This role is offered on a fixed-term basis of 12 months.

While we can offer some flexibility, this is mainly an office-based role, in which you’d be working from our Bournemouth office.

Key Responsibilities

• Managing a caseload of DSAR and GDPR requests, in accordance with business policies.
• Contacting data subjects by phone, letter, or email to clarify requests and manage expectations.
• Liaising with relevant business areas to advise on information/actions required.
• Redacting data in line with data protection rules and regulations.
• Understanding and applying appropriate exemptions where applicable and confirming any exemptions clearly within customer correspondence.
• Identifying and escalating any concerns or breaches to the Data Protection Office.
• Ensuring data requests are transported securely, negating the risk of breaches through interaction with Information Security and DPGO.
• Assisting in managing and sorting/redirecting incoming post and dealing with emails from Outlook mailboxes.
• Supporting and guiding colleagues in other business areas on DSAR recognition, handling and regulations.
• Supporting the Data Protection Office when required with MI and other information.
  
• Building strong working relationships with internal stakeholders (Customer Experience, Sales Distribution, Product etc.)

About You

Our ideal candidate will…

• Have some technical knowledge of the UK GDPR legislation and the Data Protection Act 2018 or have experience of working within a role where GDPR was a high priority (desirable).
• Possess an understanding of the DSAR process to ensure a smooth customer experience (desirable).
• Be able to handle sensitive, confidential information in line with the Data Protection Act and ICO guidelines.
• Consistently demonstrate excellent attention to detail and accurate data entry skills.
• Be a conscientious, trustworthy individual who can be trusted to do the right thing for the business and our customers.
• Possess excellent communication skills, both written and verbal.
• Be able to recognise vulnerable customers and ensure they are assisted appropriately.
• Comfortably work independently without continuous supervision, while also being a proactive and supportive team member. 
• Demonstrate a good working knowledge of computer programmes such as Microsoft Outlook, Excel, Word and Adobe.
• Be able to deliver the results of your findings in a clear, concise manner, and be able to discuss the reasons behind each decision. 
• Have prior experience processing DSARs (desirable but not essential).
• Have prior experience of using Respond and/or Dropbox (desirable but not essential).

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. 
 
If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.

Rewards & Benefits

This role is a Band A in the LV= Structure.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 26 days' holiday – increasing after two years of service to 28 days. 
• The opportunity to buy or sell up to five days of holiday.
• An annual bonus scheme based on company and personal performance.
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance.
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National  Minimum Wage requirements).
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover).
• Group Income Protection, if you enrol into the pension scheme and reach 5 years of service.
• Employee Assistance Programme (EAP) service for support when you need it.
• Virtual GP service.
• Shared parental leave.
• Up to 20% discount on our life products for you and your immediate family. 

If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment. 

• We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
  We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. 
  Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
  Please note that any successful internal colleagues will be offered a secondment opportunity. The secondment policy is available on the intranet for internal colleagues.

• Develop and implement data protection policies aligned with GDPR, PECR, and other applicable regulations.
• Collaborate with stakeholders across the business to embed compliant data practices.
• Lead training initiatives to promote a strong data protection culture organisation wide.
• Conduct audits and risk assessments, updating policies as regulations evolve.
• Manage data subject rights requests and oversee breach response processes.
• Serve as the main contact for regulatory bodies and privacy-related enquiries.

• Proven track record in a Data Protection Officer role or similar position focused on data privacy and compliance.
• In-depth knowledge of UK GDPR, PECR, and other applicable data protection laws and regulations.
• Demonstrated ability to develop and implement data protection policies and procedures from the ground up.
• Strong communication skills, with the confidence to engage, educate, and influence stakeholders at all levels.
• Solid understanding of cybersecurity or information security principles and how they align with data protection requirements.

Sue Ross Legal are working on behalf of our client, a highly respected Law Firm who are seeking an experienced legal professional to step into a supervisory role with a dynamic and growing team focused on data breach and privacy litigation . This position offers the chance to combine hands-on legal work with leadership, mentoring, and the development of junior team members.

As a Supervisor, you’ll oversee fast-track and multi-track claims relating to data protection and privacy breaches. Your responsibilities will span client care, legal case progression, and team development. You’ll be instrumental in securing fair compensation for clients affected by data misuse while nurturing the next generation of legal professionals.

This is a key position for someone who thrives in both a strategic and client-facing environment—where leadership, legal insight, and people development come together.

Key Responsibilities for the Data Protection Supervisor role:

• Oversee the conduct of litigated fast-track and multi-track claims
li>Assess case prospects, prepare legal documents, and gather evidence
• Maintain ongoing communication with clients, ensuring their needs are met
• Instruct Counsel and collaborate with barristers from leading chambers
• Mentor and supervise junior staff, providing day-to-day guidance and support
• Ensure high standards of legal work and case handling across the team

Typical duties Include:

• Draft pre-action correspondence and manage court documents
• Take witness statements and prepare evidence for liability and damages
• Instruct medical experts and arrange necessary treatment
• Attend conferences, case management hearings, applications, and trials
• Handle settlement offers, litigation strategy, and dispute resolution
• Deliver feedback and training to junior team members

Candidate Requirements for the Data Protection Supervisor role:

• Strong background in litigation, preferably in data protection or privacy law
• Excellent telephone and written communication skills
• High-level organisational, analytical, and research abilities
• Sound knowledge of data protection compliance, cybersecurity, and the CPR
• Understanding of solicitor/client retainers and litigation processes
• Proven leadership and mentoring experience
• Confident decision-making and problem-solving skills
• Ability to foster a supportive, collaborative team environment

What’s on Offer for the Data Protection Supervisor role:

< i>Opportunity to lead meaningful, high-impact legal cases
• Influence and shape a growing legal team
• Professional development and leadership progression
• Work in a supportive, mission-driven legal environment

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.