424 Network Support Specialist jobs in the United Kingdom
Network Administrator
Posted 5 days ago
Job Viewed
Job Description
Network Administrator
Closing Date: 18th August 2025
Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking .
Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.
Package: 46,130 - 60,000 (depending on your suitability, qualifications, and level of experience)
A relocation package may be available (terms and conditions apply).
Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.
Let us introduce the role
AWE is currently recruiting for a Network Administrator to join the High-Performance Computing Group , which sits within our Physics sub-function.
This role is ideally suited to an experienced network professional who is comfortable working in a multivendor environment.
Working within the High-Performance Computing Group, the successful candidate will be part of a small team that provides specialised network support to a range of teams within the group. It will involve working across the AWE site and possibly at other locations in the UK.
You will be expected to play a part in designing, maintaining, and troubleshooting the network that provides connectivity to some of the UK's largest supercomputers and supporting infrastructure.
The ability to work with others and to communicate clearly are essential
Who are we looking for?
We do need you to have the following:
A degree in a Computer Science related subject or significant relevant experience.
Network design, installation and decommissioning experience.
Whilst not to be considered a tick list, we'd like you to have experience in some of the following:
Data Centre technologies such as underlay / overlay networks and non-blocking network designs.
Proven experience working with some of: Arista, Extreme Networks, Fortigate, Paloalto Networks.
Troubleshooting and monitoring multiple vendors in an enterprise environment.
Linux experience and scripting in a Linux environment.
Fibre optics and troubleshooting fibre infrastructure within a Local Area Network (LAN).
A willingness to travel both in the UK and occasionally overseas.
You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines.
Some reasons we think you'll love it here:
AWE has wide range of benefits to suit you. These include:
9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
Employee Assistance Programme and Occupational Health Services.
Life Assurance (4 x annual salary).
Discounts - access to savings on a wide range of everyday spending.
Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.
The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
#LI-KT
Network Administrator
Posted today
Job Viewed
Job Description
Network Administrator
Closing Date: 18th August 2025
Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking .
Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.
Package: 46,130 - 60,000 (depending on your suitability, qualifications, and level of experience)
A relocation package may be available (terms and conditions apply).
Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.
Let us introduce the role
AWE is currently recruiting for a Network Administrator to join the High-Performance Computing Group , which sits within our Physics sub-function.
This role is ideally suited to an experienced network professional who is comfortable working in a multivendor environment.
Working within the High-Performance Computing Group, the successful candidate will be part of a small team that provides specialised network support to a range of teams within the group. It will involve working across the AWE site and possibly at other locations in the UK.
You will be expected to play a part in designing, maintaining, and troubleshooting the network that provides connectivity to some of the UK's largest supercomputers and supporting infrastructure.
The ability to work with others and to communicate clearly are essential
Who are we looking for?
We do need you to have the following:
A degree in a Computer Science related subject or significant relevant experience.
Network design, installation and decommissioning experience.
Whilst not to be considered a tick list, we'd like you to have experience in some of the following:
Data Centre technologies such as underlay / overlay networks and non-blocking network designs.
Proven experience working with some of: Arista, Extreme Networks, Fortigate, Paloalto Networks.
Troubleshooting and monitoring multiple vendors in an enterprise environment.
Linux experience and scripting in a Linux environment.
Fibre optics and troubleshooting fibre infrastructure within a Local Area Network (LAN).
A willingness to travel both in the UK and occasionally overseas.
You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines.
Some reasons we think you'll love it here:
AWE has wide range of benefits to suit you. These include:
9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
Employee Assistance Programme and Occupational Health Services.
Life Assurance (4 x annual salary).
Discounts - access to savings on a wide range of everyday spending.
Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.
The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
#LI-KT
Network Administrator
Posted today
Job Viewed
Job Description
Network Administrator
Closing Date: 18th August 2025
Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking .
Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.
Package: £46,130 - £60,000 (.
Network Administrator - Aldermaston
Posted today
Job Viewed
Job Description
Network Administrator
Closing Date: 18th August 2025
Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking .
Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.
Package: 6,130 - 0,000 (depending on your suitability, qualifications, and level of experience)
A relocation package may be available (terms and conditions apply).
Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.
Let us introduce the role
AWE is currently recruiting for a Network Administrator to join the High-Performance Computing Group , which sits within our Physics sub-function.
This role is ideally suited to an experienced network professional who is comfortable working in a multivendor environment.
Working within the High-Performance Computing Group, the successful candidate will be part of a small team that provides specialised network support to a range of teams within the group. It will involve working across the AWE site and possibly at other locations in the UK.
You will be expected to play a part in designing, maintaining, and troubleshooting the network that provides connectivity to some of the UK's largest supercomputers and supporting infrastructure.
The ability to work with others and to communicate clearly are essential
Who are we looking for?
We do need you to have the following:
A degree in a Computer Science related subject or significant relevant experience.
Network design, installation and decommissioning experience.
Whilst not to be considered a tick list, we'd like you to have experience in some of the following:
Data Centre technologies such as underlay / overlay networks and non-blocking network designs.
Proven experience working with some of: Arista, Extreme Networks, Fortigate, Paloalto Networks.
Troubleshooting and monitoring multiple vendors in an enterprise environment.
Linux experience and scripting in a Linux environment.
Fibre optics and troubleshooting fibre infrastructure within a Local Area Network (LAN).
A willingness to travel both in the UK and occasionally overseas.
You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines.
Some reasons we think you'll love it here:
AWE has wide range of benefits to suit you. These include:
9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
Employee Assistance Programme and Occupational Health Services.
Life Assurance (4 x annual salary).
Discounts - access to savings on a wide range of everyday spending.
Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.
The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
#LI-KT
Network Administrator & Information Security Analyst
Posted 3 days ago
Job Viewed
Job Description
**Type of Requisition:** Expatriate
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** Network Administration
**Skills:**
DISA STIG,Network Infrastructures,Splunk Enterprise Security
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Please take this opportunity to join one of GDIT's fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.
**Responsibilities:**
+ Identifies, analyzes, and resolves network incidents and problems.
+ Provides network/equipment/specialized training and technical guidance.
+ Determines network specifications, input/output processes, and working parameters for hardware/software compatibility.
+ Knowledge of the associated hardware, software, and equipment associated with USBICES.
+ Analyzes, administers, and maintains voice, video, and/or data communications networks.
+ Maintains network to meet Enterprise Service Availability and Service Level Agreement requirements.
+ Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.
+ Participates in the development and implementation of network and security-related procedures and standards.
+ Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
+ Within our Cyber Security Infrastructure environment provide implementation and administration of Security Ops, SPLUNK, ACAS, ESS, Cisco Firepower/ASA, ISE and security related activities to secure and harden systems.
+ Assists with the configuration, operation, and troubleshooting of the Cisco Network Infrastructure, to include security hardening, implementation of 802.1x/MAB, TACACS+ authentication, OSPF Routing, Site-to-Site VPN's, Campus and Data Center LAN's.
+ Uses defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats.
+ Utilize available resources to conduct Cybersecurity activities, and report to senior GDIT and government personnel on overall program security posture.
+ Conduct network and system audits for vulnerabilities using Security Technical Implementation Guides (STIGs), ACAS vulnerability scanner, and DISA SCAP to mitigate those findings for Solaris, Linux, Windows, and associated network operating systems.
+ Ensures the integrity and protection of networks, systems, and applications by technical enforcement of organizational security policies, through monitoring of vulnerability scanning devices.
Required Qualifications:
+ 5+ years of experience.
+ Must possess and maintain a TS/SCI Security Clearance.
+ BA/BS degree - may substitute additional years of experience.
+ Must possess a completed CCNA certification.
+ Must possess a completed Security+ certification.
+ Must meet DOD 8750 requirements and be eligible for IAT level II access upon hire.
+ Knowledge and experience with routing and switching protocols (e.g. OSPF, EIGRP, BGP, Spanning Tree Protocol, ISAKMP, ESP, SIP, SCCP, etc.)
+ Knowledge and experience with current Cisco IOS software and hardware features.
+ Requires understanding of DOD RMF.
+ SPLUNK & SYSLOG operating, and management experience is a must.
+ Experience with STIG patching, compliance, and other security activities
+ The candidate must be willing to perform systems maintenance duties after-hours and on weekends.
+ Candidate must be willing to be on-call for troubleshooting and support.
+ The work is performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.
**Preferred Qualifications:**
+ ESS Proficiency with a focus Endpoint Product compliance.
+ Red Hat Enterprise Linux operation and maintenance experience
+ Knowledge and experience with VoIP/VTC collaboration systems
+ Knowledge and experience with HAIPE-based encryption devices
+ Knowledge and experience with Multicast and GRE Routing
+ Knowledge of Virtualization technologies as they apply to networking: VMware, Citrix, and Microsoft
+ Knowledge and experience with data center networking
+ Experience with firewalls and firewall rule sets
+ Understanding of network virtualization
The likely salary range for this position is $91,811 - $105,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
Network Administrator - OCONUS Clearance Sponsorship
Posted 5 days ago
Job Viewed
Job Description
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Outside Continental US
* * *
CACI has an exciting opportunity for an experienced Network Administrator to join our team in Southeast Asia. **This non-hostile OCONUS assignment comes with a generous benefits package and lots of perks!**
A current TS/SCI poly clearance is required to begin employment. CACI will sponsor your clearance upgrade!
**What You'll Get to Do:**
As the Network Administrator, you will plan and coordinate implementations of switch cuts, forecasts, and special projects within the network. You will prepare, test, implement, and operate computer programs for modeling and simulation tools. You will also determine quantities, costs, and suppliers of circuits as well as perform cost crossover analyses and other traffic engineer duties.
**More About the Role:**
+ Plans, tests, and coordinates implementation of the network, file server, mainframe, and workstation hardware and software. Develops network performance criteria and measurement methods.
+ Develops alternative routing scenarios and changes in required sequence of network activities. Automates statistical research and reports.
+ Develop algorithms for models using networking and telecommunications technologies and systems.
+ Consults with users and evaluates requirements, recommends designs, and coordinates tasks for installation of networks.
+ Analyzes and makes recommendations to resolve technical problems for established networks.
+ Troubleshoots and resolves network production problems.
+ Conducts technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
+ Recommends network solutions for short-range network projects. Installs, configures and maintains network components. Determines plan layout for new hardware or modifications to existing layout.
+ Installs, upgrades, and configures network printing, directory structures, user access, security, software, and file services.
+ Coordinates the establishing of user profiles, user environments, directories, and security for networks being installed.
+ Works as a team member with other technical staff and provides support to Network Administrators and Systems Administrators.
+ Works with vendors to resolve network problems.
+ Documents network problems and resolutions for future reference.
**You Will Bring These Qualifications:**
+ **You will be required to obtain a TS/SCI poly clearance in order to start this assignment. CACI will provide sponsorship for the selected candidate.**
+ Bachelor's degree and three years of telecommunications/network engineering experience. Additional experience may be substituted for degree.
+ Demonstrated experience working with networks, servers, and workstations.
+ Experience dealing with vendors
+ Security + or Network + certification is required
**What We Can Offer You:**
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
**BITS3**
**What We Can Offer You:**
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$69,600 - 142,700 USD
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Technical Support Specialist
Posted 11 days ago
Job Viewed
Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
-
Deploy software updates and gather insights for the tech team.
-
Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
-
Basic knowledge of electrical systems/electronics.
-
Passion for tech, clean energy, and customer service.
-
Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
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Technical Support Specialist
Posted today
Job Viewed
Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
-
Deploy software updates and gather insights for the tech team.
-
Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
-
Basic knowledge of electrical systems/electronics.
-
Passion for tech, clean energy, and customer service.
-
Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.